So far so good with service. Everyone was helpful and efficient. Hopefully the rest of the service for my Tacoma continues to be the same. Will definitely continue all my service at Cerritos AutoNation.

Good experience, great service!

My experience was great. Salesman Mark Yourself was very knowledgeable he goes into great detail to help you understand everything about your deal and vehicle . You need more salesmen like him. You should have him train other employees. Thanks again.

I was treated with the greatest respect by everyone and especially by my salesman Bryan and I ended up with a great deal and a beautiful car. Thanks to all.

I will give 5 stars to AutoNation Toyota in Cerritos just because of the great salesman we had the opportunity of working with. I want to give a huge thank you to Morrie Azim for being very kind, understanding, and really earning our business. Anyone looking to purchase a vehicle from this dealership I would highly recommend Mr.Azim! Right off the bat when we first arrived to the dealership on a rainy Sunday afternoon Morrie greeted us and offered us assistance. We mentioned we were interested in looking at a 2019 Toyota Camry XSE and he generously offered to take us up to the parking lot where they kept all the vehicles. We were looking around for about 20 min as he gave us our personal space then he came back to check on us and see if we needed anything or had any questions. By then we had found a Camry we were interested in and asked if we could take it out for a spin & Morrie kindly said yes left and came back with the key’s. From there on its history. We took the car home. Morrie got us the best deal, couldn’t be happier! Thank You Morrie Azim! Quality service he provided! 2 thumbs up!

First time coming here and I loved it! Ricky, one of the service advisors, was amazing! He made my visit for easy for me. I would highly recommend him, he’s awesome!

Been coming here for all my car needs-very dependable & accomodating.

Great work. I highly recommend.

They are very helpful, look out for what your needs are and help you get exactly what you want. Very professional and respectful. I recommend the quick service.

i struck a great deal on two Tacoma's and the customer service was excellent, finance Manager was quick and efficient, and overall process was a great experience. If you are in the market for a Toyota, go to Toyota of Cerritos!

Older used cars are much too expensive! Found a Nissan Frontier at Browning Mazda of Cerritos.

Nice and friendly staff. Gina wrote up my car she was very nice. She let me know what was done to my car. what recommendations were needed for my car. Keep doing an amazing job.

I bought vehicle more than two month ago, and don't get license plate yet. I paid you for this service. WTF guys. how do u work? When my license plate? I need pay again for that? then give my money back for your service... unrespectble company

I usually don't like spending time writting reviews but this is exceptional. I'm very pleased with my recent purchase at Cerritos Toyota. With many experiences buying cars for myself and helping buying cars for relatives, Ray Boroumand is a nicest sale representative I ever dealt with. He didn't make us feel any pressure or hassle. We changed our mind the last minute on the car we wanted, Ray patiently showed us the inventory to give us a lot more choices even though it's almost closing time. We ended up pick out another car which we like it a lot more comparing to our first choice. We had a very great price on our car and Ray treated us very nicely and respectfully through out the whole process. I definitely recommend Ray to any potential buyers.

thank you to ernie james and jorge for helping me get the perfect car! i am LOVING my brand new 2019 toyota camry i appreciate you not being pushy and making the buying process a breeze!

Great Experience

Hello. I just wanna let u know information about organizational work in this place. I bought car from them at dec 6th. today is feb 12... I paid them for registration vehicle and don’t get license plate still. When I called them wanna know what’s going on they just hang out or sent me to one of them structure which doesn’t worked. They was rude, and they don’t care about customers who paid already. I think this is unresponsible. If u don’t wanna have same problem just find another place for purchase your vehicle. Be careful with them. My first experience with AutoNation was great but this dealership broke all good opinion about AutoNation company.

Sean Waggoner was nice and welcoming and made my first toyota an enjoyable experience

My first car bought at this dealership. Good services, good people working with my family. We have own 2 cars from this dealership. A couple conserns but were discussed in the last visit with claudia. My car got water inside the side of my lights and did provide pictures. They told me they will take care of it if it continues.... Claudia made everything clear, very acknowledging of the needs of the vehicles. Very happy to be a valuable customer. Thank you

Awesome

Gina in service was exceptional, professional, caring!

We just experienced possibly the best customer service of all time. We went to AutoNation Toyota at Cerritos, CA to fix our Car. We are so impressed with Michelle Hernandez for her excellent service!!

Gina in Service Dept. was extraodinary, caring, professional!

Muy amable el representante y buen servicio.

Just leased a new truck at this dealership. Was referred by several friends. My family and I drove off very excited with our new vehicle. We were very disappointed to come home to look over the loads of paperwork that we received. Very very disappointed to have found that the financial service manager that we work with snuck in a theft protection insurance that we didn’t have to buy. He snuck in our contract as a “premium gap insurance”. Very disappointed and will not recommended this dealership to any one!!!

My interaction with the salesman was fine - we had spoken over the phone a few times before my visit. It was when I met with the finance associate that my experience changed- his name was Aaron S - and he really tried to sell me on the extended warranty. I declined several times and after that, his mood completely changed - he was cold and short with me. He even added an additional expense to the contract - it was the accessories, tinting & weatherproof carpets, which added up to an extra $668. I didn't see the charge until the contract was printed and there was an extra line just called accessories. I asked him what it was and he said it was the accessories and to go to the salesman to figure it out. The salesman told me to work with the finance guy to get it removed (btw I did not even get the accessories in the car) - I couldn't tell if they were in it together and do this often, so BEWARE. Aaron said he was busy and I ended up waiting 1.5 hours before I complained to the Finance director and Alex was very kind and helped me out.

ASK FOR BRAULIO!!! Best service advisor I’ve had the pleasure working with. Had my service and alignment done here they were able to work with me on price and time frame. He explained everything my car needed in order for me to understand exactly what was going on.

The team from Toyota was professional. They did and exceptional job on my truck and perform in a timely manner.

Gina was friendly and helpful. She noted all of my repair concerns and attended to it all. The facility in Cerritos is well equipped and accessible. I was impressed by their personalized attention.

My Customer Care Advisor Robert Ramirez and the technician were very accommodating and honest with the status of my car. My car service was done early as expected.

Very pleased with my purchase from this dealer. All employee's that i encountered were very helpful. Thank you Sean Wagoneer.

They are not good at making deals.

Great service! Service Center makes sure to get you in & out as soon as possible. Friendly & knowledgeable staff.

Albert and Alex Bartra were great! They helped me with my purchase and my paperwork and made sure I got everything I need.

Albert and Alex Bartra were great! They helped me with my purchase and my paperwork and made sure I got everything I need.

As soon as I parked my car and went to look at the cars I had a very nice, standoffish (a good thing, everyone hates pushy salesmen and if he were that I would have left) salesmen approach me. Fortunately for me, I knew what I was looking for and he lead me to my dream car. I think his name was Frances, European and very patient. Answered my questions and was very knowledgeable. He went above and beyond and even bought us ice tea out if his own pocket. I am not one of those that says well he just made a sale. This was different, he was so nice and pleasant. Waiting to see the finance guy only took a few minutes. He was also very nice and explained everything in detail. The transaction was quick and a great experience. I wish I could remember his name, all I know is that he is from Persia and he kindly told us about his culture which was so awesome as I love to learn things like that. The greeter at the front when you enter the showroom was also a very nice person. I don't know anything about him other than his hairstyle is bald and he made me feel very welcome. The entire experience made it joyful and our sales guy went above and beyond showing me details of my new metal baby. I will definatly send anyone I know looking for a car to him and if I ever go back for another car I will ask for him. Thank you so much.

Bought a car from AutoNation Toyota.Benjamin,pulido,alex perezrivera.great customer service. Very hopefully.Thank you.

I spent the day working with the used car salesman over the phone sorting everything out for the used car I wanted to purchase. Got off work early, paid for lyft. Took the car out for a test drive and the brakes made noise and could tell 100% it had nothing to do with the engine...it was the brakes. Got back to the office, waiting 10 min to meet with the manager. She was rude and basically told me I would have to pay to repair the brakes myself. I walked out of there right away. Then I was told the manager agreed to fix them after I left. Why? Why waste my time, why treat your costumers rudely in person then beg for them to come back. They told me the car was checked out and approved for having no technical issues. Toyota has the cheapest used cars for sale in all of Cerritos car center......hmmmmmmm....I wonder why. Be careful.

Best experience ever. Took my car in for a recall on my frs. They gave me a rental. Jairo took care of me and kept me updated the whole time. Recommend him and this dealer.

I have good experience and good response from Omar sales guy and I have very with service and communication

My appointment for servicing was scheduled two weeks out from when I called to make the appointment (this was in large part due to my own schedule). I pulled into the appointment drop off line, was greeted and told someone would be with me shortly. I waited about 10 min and they asked for my mileage and I was a little over 18,000 so they offered to complete my 20k mile service which included oil change and tire rotation etc. I accepted because I have a hectic schedule and was more than likely not going to come back in a month when I did reach 20k. I was then asked if I would like to wait and told it would be about 2 hours. That was not the best news to me, but again I needed to have the service completed. The waiting area was clean and had nice seating there was a cafe that I did not partake from but looked appealing. I noticed there was a kids designated play area which being a parent I thought was nice. The customer service was great. Everyone was really polite and when I checked out my cashier was very personable and helpful. Over all the experience was good.

Good service and good communication

AutoNation is the best. Michele is great love my experience Thanks

Customer service was outstanding. I had an appointment at 7 20 for a recall on the passenger airbag. They had my car ready 'till 1:00 O'Clock. I believe it took too long to have it repaired.

Kudos and big thanks for Jairo!!!!!!!! He has shown a great and supportive attitude by all means with my car service!!!! Deeply appreciated. Jairo... you have great capacity of empathy which is rare!! He listen to me every time and very thoughtful while taking every point into consideration to ensure that car goes well on roads. I rarely write reviews but this time I really felt that it is something very important to let someone know who really delivered at its best!!!! I liked it very much👍😊💐 Thank you Jairo.... you are the best!!! Best wishes Sunil from Artesia Toyota Camry owner

Have always gotten great service since I purchased my vehicle in 2013.

I bought a truck here, but I must it wasn't a very good experience. The salesman was nice but didn't know anything about the truick. The guy that wrote me up, was playing hip hop music in the office, while I was smelling his stinky waste basket. I waited forever to get out of there, another client complained about the slow service as well. The building they were in is huge, it's too bad they have a bunch of amateurs working in it. One last thing, three weeks after I bought the truck it was still on craiglist.

Have always gotten great service since I purchased my vehicle in 2013.

I bought a starter car for my wife at AutoNation Toyota Cerritos last Saturday. When I drove it away I noticed they’d damaged the windshield while I was sat in the dealership signing for it and sorting payment. At first I thought it might be some residue from a sticker or something, but I got home and checked it from the outside and confirmed it was a little crack, as if someone had dropped a tool on it or something when they were getting it ready. I called up immediately but got no reply, so left a voicemail. When the salesman called me back, he told me to bring the car back in and they’d see what they can do, and he agrees the crack wasn’t there during the test drive (we have photos showing as much!). I brought it back in when he said he was next going to be there. I got verbal confirmation from him and a manager at the branch that they would pay to have the windshield repaired, but later on the repair company called to say they couldn’t repair it and it would need to be replaced. At this point I’m told that this is too expensive and they won’t cover it, or even contribute. This despite the fact that they have conceded to me that the damage occurred in their garage. I’m really disappointed. For the cost of a new windshield that they know they damaged, they’ve competent lost my respect and any future business from me.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after banking hours. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after 5. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, and very importantly, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

This is my second vehicle with Autonation. I appreciate the fact that they wanted to help me and not just try to upsell me additional stuff. I got what I wanted and feel satisfied because I know I got quality and bang for my buck, and the sales guy Freddie was able to narrow down my options and help me get what I needed. Thank you Autonation!

Thank you to the team at AutoNation Toyota Cerritos for a smooth and attention detailed car buying process! They were able to give me the monthly payments I wanted and walk through all the features on the car. I definitely will be recommending all my family and friends to come here because I know they will receive the same service!

Been attending there just over 13 years and must say I am still pleased with the service and personal there. My visit there on Monday and Tuesday was outstanding without a doubt. Special thanks to Gina Dale my advisor . Excellent service, dedication, and professionalism. Looking forward attend in the near future.

Good service very friendly Paul explained the problem I was having 😀

I’m stuck between 3.5 or 4, so I have to round down. Appointments are nearly suggestions here. I believe I waited approximately 45 minutes after my appointment for someone to take my vehicle. The whole 45 minutes no one comes up to you or makes eye contact, I’m guessing because they don’t want to hear the complaints. Working in an environment where I deal with customers with wait times, I understand it’s not always in our control. That being said perception and creating an expectation is everything. Let your customers know current wait time, have more staff helping and less just standing around. I know they may all not be trained in the same capacity but ensuring they are personable and inviting would go a long way.

Excellent service. Everything was on time. I love going to Cerritos AutoNation to service my car because I know they will do things right at a reasonable price. Big fan of the text notification when your car is done too.

Service was good. The service advisor set the expectations of how long it would take for my vehicle to be finished. I didn't feel rushed or pressured. Good service. Only thing I would say is that it would be nice to know what future services I might need or recommended so that I can keep my vehicle running smoothly and functional for future driving .

I had work done on the weekday, expecting it to not take the full four hours but it went over the expected time and I had to go check in, even though they stated they will call when work is done. I also ordered a part. They said they will call when the part arrived. I was expecting a call when it arrived like they mentioned but two months later and no call, so I went down to ask if the part I ordered came in and it arrived long ago but they failed to inform me weeks later. Also, a prius I purchased without an extended warranty and about a week later, the front right wheel splash guard came off while driving on the freeway, because it was miss one screw and two were loose on the guard. I called my personal salesman (Troy) and stated what happened and asked if I can receive a replacement of the splash guard because it fell off within 30 days of purchase but he informed me I would have to pay for the parts and service or I have the option of returning the prius but a restocking fee will be charged to me for returning the car. I have another pending recall coming up and I am contemplating going to another toyota dealership instead of the cerritos location.

Excellent service and friendly ppl

Hate pushy dealerships, and you guessed it, this is one of them. Wont be going there for my next car.

****FALSE ADVERTISING***** I was quoted a price by the internet manager for a Corolla SE $15,372. But upon arrival to the dealership they refuse to honor the quote. Flat out. Just state they won't and that the price is $2000+ more. It's just disappointing because it took 2+ hours to be told that they won't honor the price. It doesn't inspire confidence that they'll reel you in from far off (we drove an hour+) based on a price quote from their internet sales and then refuse to honor it. Nothing but a "sorry" and zero effort to salvage a deal. Maybe offer an older model or some money off? No just a "sorry" and out the door. PS the dealership has an overwhelming fried food smell that isn't the least encouraging.

Gina was such a great help!! Thank you for your service and getting me in and out. You made everything so uncomplicated

Could not have asked for more. These guys made car stress easy. Drive in with no appoinment. Left with a loaner car for one day. Car was all fixed up on time the next day. Even cashing out was simple. So worth the extra penny for the impeccable service.

Dominic is the man. So i have been with you guys long time ago. I always feel i am in my home you guys take care about every details in my cars. but in this time i feel like i get upgrade more focus, professional work, organize, understanding, perfect explanations ..... Again thank you Dominic

Service advisor was friendly and other employees were courteous. Service work was done in a tinely manner. Highly recommended for service needs.

Great experience. I was received by Joshua Lewis. He made sure to provide a good purchase experience. The Costumer services was excellent and we were able to close the deal in less than 2 hours. I recommend this dealership.

Very pleasant staff. Made the buying process simple and smooth!

Awesome people, made getting my C-HR super easy and quick. If your looking for a good salesman I recommenced Campos Awesome dude.

im highly recommend this autonation toyota of Cerritos,the best pric and services intown ,staffs are friendly and professional .The best buying 14 new car experience i ever had ,price are below invoice ,cant beat that .👍👍⭐⭐⭐⭐⭐

1 and a hour for oil change. And they forgot to call me when it was ready.

5 Stars! Had a little Hiccup at the beginning. But what I’m impressed about, is how they went above and beyond to make thinks right, and even better. Thank you Rudy, Carla, and Kent, for keeping me updated and communicating with me.

Very polite salesman. Explained everything about the vehicle clearly.

Very polite gentleman. Great service.

Reliable auto repair

The two Toyota Representatives who helped us are Victor (Internet sales) & Alex ( Finance Dept.) For a family in need of a car (while strapped w/ a low budget) these people helped us acquire the vehicle we wanted & within our means. May we also say that these two people are very honest and informative in conducting business with us. Everything was laid on the table. In short, we got our car without breaking the bank. 10/10 for these gentlemen. And Five stars as well. Anyone looking for a new car reading this post....may I suggest talking with these people. They will help you. Thanks Guys! Thanks AutoNation Toyota Cerritos

I had a great experience at AutoNation Toyota! Everyone was very nice and helpful. Thanks to AutoNation I’am a owner of a brand new car. I love my new Toyota Corolla! AutoNation has great deals and resources to help people get new car. I will definitely recommend them. 👍🏾

Friendly place. Easy and accommodating folks. I buy more cars from this place. You should too

Ever since buying my car in 2016 I have always been very satisfied with my service and thank god every day that I had purchased the extended maintenance. They are great with keeping the car clean and even tell you when there are updates needed to be done.

They are so super sweet here. They have a shuttle to take you to the mall while you wait for your car.

It was a very friendly place. I enjoyed the process and everyone was accommodating. I would buy more cars from this dealership.

Mi hija compró un vehículo muy bonito y conveniente los pagos

we were not notified by service writer of certain fluid level conditions that needed attention

HIGHLY RECOMMEND DON'T BAY HERE ANY CAR one of the worste place where I bought car. 1. Menegment is rude especially short and hairless man who stay by entrance's desk. 2. seller said he will answered all my questions if I'll need it. but never txt me back 3. finance assistant worked like first time very slow and unprofessional 4. they lied to me that car is absolutely good condition. but one of the lights isn't work. when i ask about it they told me "it's ok it is no broken it should be like that". But I know it isn't 5. I was caming back for check weels becouse when I left this place and after 5 min when I was driving car, it's was showing like one of the weel lose pressure. I ask about check lights too but they didn't or can't find problem just said that it's ok . P.S. when I close my tank couple of time its problem is gone. but for not long time and I found that it problem. And now I'm sure that u are lier or unprofessional dealership. 6. I called them to ask when I'll get my license plate 5 days ago and they answered that he check it and call me back... And how u can guess they aren't And what we have I bought not good car for hight price (because they tell u like they do a lot for u will glad a car). I should fix and give money again. I don't get my license plate yet( I bought car dec 4th, and today is Jan 13) and no body let me know when I'll get it.

Gina was very nice from her greeting to her farewell, also knowledgeable, and helpful as well. She's a great asset to your customer svs team, she adds warmth and beauty.

This place is an absolute joke. I traded in a vehicle to which they were late paying off , had previous finance company calling me to get payment 2 months later and once they dinged my credit auto nation finally paid it off , now here it’s 4 months later and I getting notices from dmv that registration is suspended due to no proof of insurance , so apparently that vehicle is still in my name ....... WTF , I’ve contacted these people so many times it’s ridiculous .

Bought new car. Mark was very friendly. He finalize the deal. Prices are fix. No negotiable. Got a good deal.

Jonathan Lozano our Salesman gave my family excellent customer service.

This was our first time at Toyota of Cerritos, Noah was our salesman, carefully listened to our needs in what kind of car we needed. Thank you Noah for your patience. If anyone shops for a car at automation in Cerritos ask for Noah! He’s great unlike the usual salesmen you get that try to put you in expensive car you don’t really want or can afford! Noah made car shopping easy! Definitely will be back to buy our next Toyota here!

I always get great service at AutoNation. I've been coming here since I bought my Toyota Camry Solara in 2002. My care is impeccably maintained. Michelle Hernandez in the Service department is the best!

Ahmad was amazing in helping me get my first car. Go to him ALWAYSSSSS!!!!!!!

Excellent customer service I recommend car dealership

Excellent Salesmanship and reasonable price

Great car buying experience with Freddy Estrada. Helped our extended family choose an awesome vehicle. If anyone visits Auto Nation be sure to look for him. Jimenez

Horrible. Called and was told to bring her in before 4:30 and came in 20 minutes later @ 1:30 i arrived. Johnny from collision was nowhere to be found. Myself and others waited to no avail. Apparently johnny is the only person that can do estimates yet nobody knows where he is. Ridiculous!

Thanks to Lance at the parts department. Called in about a parts question, and he was happy to help. Thank you!

Great experience purchasing a new car. Axel was really helpful and made the purchase much more simple and less stressful!

Great people skill, straight to the point happy with purchase sale person Sean Waggner was terrific thanks Cerritos.

Superb customer service from start to finish with Ray in sales. I came in with my mother near the end of the day on 12/31/2018 to test drive the new 2019 rav4. He said they had some deals on some 2018 rav4's and my mother told him she would only buy one if it was the best deal. We had to rush off to go to Porto's Bakery in Buena Park before they closed at 6pm, so i told him to call me with the price they could do. The price they gave us was $500 UNDER what my mother was willing to pay so we had a deal! When we were going through the options, he said that the dealership charges extra for the car mats and window tinting, but she wanted to keep the price as low as possible, so she cancelled those two items. After I told Ray she had just celebrated her 50th wedding anniversary with in the past 2 weeks, he surprised us and gave her the car mats and all-weather guards for free! I went home to prepare the garage for her to park her shiny new car in it and Ray helped her hook up her phone to the car with Bluetooth and he even gave her a pair of brand new driving gloves. A+++ customer service. Very pleased with the experience. Thank you Ray and AutoNation Toyota in Cerritos!

It was our second time buying the car from this dealership and again we had very nice and pleasant experience. I just made a call to Greg Baldwin and told him what we were looking for and he gave us the price we were happy with. We scheduled the time to come and sign the papers and my husband remembered that he needed the oil to be changed in his car, so Greg went out of his way to fit him in with the service department( it was Saturday and they were very busy). By the time we were done signing the papers they changed the oil and fixed the recall issues. THANK YOU!!! All the associates who were helping us were nice and not pushy at all. It has been a great pleasure again buying the car from them. I would definitely recommend this dealership to anyone!

Much too costly, Gonzalo to a mechanic garage!

The speed and ease of purchasing my new 4Runner was amazing. Did some work online / email the day before and when I purchased was able to be in and out in just under an hour. Best car buying experience to date. 10/10 would recommend

Thank you for you professional approach and making our purchase a pleasant one.We would recommend your dealership to our friends.Happy New Year.

They did a great job but communication was horrible. My appt was at 1040 and they got me checked in fast, I found out they were closing at 2 because of New Year’s Eve which I get but didn’t know. Then I call them at 1 because I had not heard from them about my car. My paperwork didn’t have the name of the person who checked me in, so a few phone calls and 30mins later I found out the car was ready which left me in a mad dash to pick it up. I have a 4 year old things take a little planning to do anything. I was very annoyed they didn’t give me much time to get it picked up.

I totally recommend you coming to Cerritos to purchase your car, they are very helpful and very nice. Thank you Victor Pereira you were great

We had a very pleasant experience buying our new Camry at AutoNation Toyota in Cerritos. The agent who helped us find the car, Greg, kept us well-informed about its progress as it was being built and delivered to Cerritos, and when we went in to purchase it, Mike Gibson did a great job going over the car and showing us all of its features. He was very personable and we enjoyed dealing with him. Alex, the financial services manager who took care of the sale, was also great to work with. We'd highly recommend this Cerritos dealership to anyone who is buying a new Toyota.

My experience was good, waited in the waiting area until car was serviced. The waiting area was nice and clean My service advisor was very nice, went over what service my car would have and gave a estimate on how lot it would take.

Mike Gibson helped us though the whole process for our RAV4. Superlative customer service and we are looking forward to enjoying our new vehicle. Brad and Linda Gale

Great Service!!

Thank you Carla for making the internet sale quick and painless (and for all the laughs too!). Mark for making the paperwork minimal and fast and Rudy for getting the Prius ready and getting it home that night. Sorry to keep you all late! Appreciate everything you did!

Good service and helpfull

Sam was a great guy, helped me find the right truck for me.

I worked in the cafe inside of there. The get people worked there, great personalities very polite

David, James and Aaron were all very friendly and professional in the purchasing of my new vehicle. I recommend you visit Auto Nation Toyota Cerritos when you are interested in purchasing a new vehicle.

Service was good and those I talked to were polite. Car was done before time they originally stated. However, when I picked up my car, I pointed out 2 black smudges on the front passenger seat. One of the young men retrieving cars told me the detail dept. was very busy and I would have to wait if I wanted them to remove the smudges. That's why only 3 stars.

This place is dope. Ask for Zee

I alway see Michelle Hernandez for service at AutoNation Cerritos. She’s informative and a very nice person.

I always see Michelle Hernandez at AutoNation Toyota. She is very informative and a nice person.

Farah is Bouramand was outstanding. He made our lease purchase easy. Very helpful and attentive. Energetic and very kind.

Mr. Henry Rodriguez is the best salesman you can find to go to to buy a car. He treated us politely and he patiently and honestly answered all our questions. We are glad that he helped us buy our truck.

Brand new truck,with A dead battery , and no one to replace it! Was told pretty much oh well, make an appointment.so much for taking my disabled son to the hospital.

I’ve purchased 3 vehicles at the Cerritos Toyota. I’ve always serviced them there. My most recent experience was the first bad one. I waited 3 hrs for a diagnostic without a single update, was told nothing was wrong, only to leave and have the issue continue. The service I requested wasn’t performed. The service advisor just didn’t seem to care about my time or my continued business. I emailed (in response to an email I received from them thanking me for my service) and received no response. I have been pondering a trade-in but clearly my business isn’t valued there any longer so I may look elsewhere.

I’ve purchased 3 vehicles at the Cerritos Toyota. I’ve always serviced them there. My most recent experience was the first bad one. I waited 3 hrs for a diagnostic without a single update, was told nothing was wrong, only to leave and have the issue continue. The service I requested wasn’t performed. The service advisor just didn’t seem to care about my time or my continued business. I emailed (in response to an email I received from them thanking me for my service) and received no response. I was pondering a trade-in but clearly my business isn’t valued there any longer so I may look elsewhere.

Super simple. Explained tbings in detail and sales rep wasnt pushy about buying. They gave me a variety of payment options along with the benefits of toyota care.

Made an appointment to bring my Corolla in for a recall and other services. I asked for a loaner car they said "yea, no problem". Upon my arrival ...Jairo G. was exceptional at his job. Was very pleasant, and explained everything to me clearly. I actually waited longer for someone to give me the loaner car than actually doing paperwork for the services. I thought maybe that area could use some improvement. Otherwise, everything else was easy breezy. Thank you AutoNation Toyota of Cerritos!

Willing

My camry is great. Unfortunately it's going to cost me more because their finance manager decided to add some warranty I did not agree to. I went to cancel and they tell me it will take 4 to 6 weeks for it to be canceled and the almost $2000 credited back to me. This completely and utterly ruined our plans of refinancing. I'm stuck with their 4.3 APR. It's been 6 weeks now and still no credit. I regret coming to this place. The experience was ruined because the finance manager Is a piece of you know what. Good luck to you if you decide to buy your car here.

do not buy from automation Toyota Cerritos this is the second time they scalped me the only one there was excellent was mahir the finance manager

excellent service. Friendly service advisor.

Service department was suppose to fix my car 2 weeks ago and they didnt told me they would check with warranty company and get back to me on monday they did not get back to me. My wife called and they told her they would get back to her by the end of the week they did not once again. At this point i bought a brand new car from them which has had problems and i just wish i never dealt with them seems like they sold me a lemon and have no interest in fixing it only ignoring me

I hate buying cars. I hate the whole process. Cerritos Toyota has a nice model where cars are under MSRP and there's no haggling (at least that's what they told me). Regardless, I thought the process was way better than other dealerships. Our salesperson Sean was really cool and nice and wasn't mad about staying 2 hours past closing to help finish out our deal.

Great Customer service !!

Car

The price is right but the waiting for financial paper work was painfully long time. I would give a five stars if the financial process time cut in half.

Service advisor Fabián was incredible! Made the whole experience easy and painless. Thank you Fabián.

salesman didnt really go through any of the features of the highlander we were looking at. with a new addition on the way, we were looking at the Highlander, Pilot, and the Ascent. Subaru hands down was the better experience. Might just be down to the salesman but needless to say my wife and I were unimpressed. Our test drive was cut short because the gas light was on.

as always autonation treats us in the best way ,always fast service ,

Lewis in sales and his manager Jordan knew we were chomping on the bit to buy a vehicle going through the shop. Repeated calls, and promises that we would hear from them when the vehicle made it out of their service department, all the time asking if we could leave a deposit or do anything to have first dibs on the car. WE DID NOT KNOW YOU CAN RESERVE A USED CAR AND GET FIRST DIBS ON IT using their website. So while we were waiting for a call back and update on progress, someone else reserved the vehicle. Instead of having the decency to contact us again and tell us the truth, we were left in the dark and sat in limbo for many days. Could not be more disappointed with the way this salesperson and his manager FAILED to take care of us when we could have secured the car prior to it being out of the shop. The GM Kevin promised a call back as well, and did not make the effort to tell us that the deal with another party was completed.

Good Customer Service

Customized service beyond compare. Friendly employees who made sure I received all the information I needed to make a final choice.

Great service and very helpful! They provided one of the best service when it came to dealerships and I would definitely be returning if I get another car.

Experience was great and my sales guy was very professional.

Great customer service with friendly employees. We’re in top of making sure I was satisfied

Torrobo

It was great he got me something i could afford and gave me many options of models.

NEVER GO TO THIS PLACE. Staff here is so rude. NEVER GO THERE TO BUY YOUR CAR ！ I can't believe that they are trying to sell cars to make money. It seems that there is a match to win the RUDEST SALESMAN, and the prize will be a million dollars for them. I konw it is a very big place having great many of cars located in a very nice place. It is so easy for salesman to sell because there is so many customers visiting. Thats why they don't care if you buy or not, because there are always people come to buy Toyota, with an expensive price. So I bought my corolla at other place, and my friend also go to other place to buy car. Here is still so many customers come to buy Toyota. All I want to say is never go there . NEVER.

Great customer service. Even though buying a car is a long process, they made it easy and quick. Very welcoming.

I was looking for 2019 Camry XSE White with red interior and a black top. Really hard to find. contacted several dealers no one had it. Spoke with Josh Yu he told me they were going to get one within a week, When they received it he called me, We made the deal over the phone. I got exactly what I wanted 😍 Thank you Josh!

Tony was great!

Bought my first auto off a lot at Cerritos Toyota. The culture of buying cars has changed for the better. Salesman no longer chase you down to make a deal. They let you look around and wait for you to ask for help when one is ready. Overall, my experience was great as I met with Rudy since we had an appointment that was established due to finding a truck on their website. He was ready and presented the truck immediately. Although it did not have everything I wanted, he found exactly what I wanted in a newer year and made efforts to find the best deal with Costco, AAA, and college graduate discounts. In all, I strongly recommend Cerritos Toyota and ask for Rudy!

Excellent sales Service and also post sales. All the staff are really friendly and listens to your concern. I would recommend this dealer to anyone who is looking for a new or used vehicle.

My experience was fairly quick and easy. Salesman was nice and friendly, not pushy.

Nice car

I had gone to 3 other dealers that day and this one was the best. Joseph helped us find what we were looking for quickly and efficiently. He was patient with my mother who was tired and anxious to leave. We went over all our options until we found a vehicle and price that was right for us. The whole process took less than 3 hours, with Joseph checking in with us regularly. He made our experience easier and enjoyable. Would definitely recommend!

If it wasn't for Jonathan the sales guy I would rate this place one star. Writhing was good until Alex the financial person who does paper work assisted us. He was rude, her was rushing us and he wasn't explaining the documents. When I would ask questions about it he seem annoyed. I didn't like his service. He told me that he had someone else waiting for him.... another customer..... so I'm not important and I'm paying cash for my car. I didn't want to buy the car anymore after that but my husband really liked Jonathan service so we decided to buy it from him. Just make sure you don't get Alex to assist you.

My sales guy Matt at Cerritos Auto center was GREAT!!! Made my car buying very simple and easy. He is a good guy! Very friendly and outgoing! Stay gold Matt!Aaron in finance was very nice and experience was good. Helped me out a lot! Thank you guys!

This place has by far the BEST customer service. Everyone we encountered was A-plus. It's about you and that made it special. We love the SUV. Thank you Sly and your team. Kathy, Mary and Rodney

Process of acquiring car was quick and easy. I had already shopped online and had my credit union do the financing. Brian Gonzales was a courteous and efficient young man.

Excellent service.Went out of is way.

Ahmad Alassadi Was the reason for me being convinced into buying a new automobile. He made everything clear and easy. He had patience and he was professional the whole time. Definitely recommend if you’re looking to get a car. Such a great place overall.

Saleman by the name of Josh was wonderful.

This dealer is bad service especially manager is rude. He tried to get away when his employees made mistakes which it happened to my car couple times. Neither him nor his employees took responsibility. They always said it were not their faults. I bought my cars and had a service there more than 14 years. I will not come back there again.

Very helpful personnel, process was much faster than I had anticipated.

This is a second vehicle ive purchased from autonation, there a great clean place with alot of well trained staff professionals from my experience never really an issue except today when i went in for regular maintenance , let me start off by saying ive installed on the car sync up drive by tmobile which monitors your car live tells u when it starts,moves ,how fast etc and so when i dropped my car after i received notifications of rapid acceleration on the car which is no huge issue cant blame the whole company for 1 rouge mechanic but still thats why 4 star not 5 :/

Enjoyed my shopping experience. I did my research and narrowed down my top three options prior to visiting auto nation. Rudy, the salesperson, was friendly, patient, good listener and spoke Spanish, which is a double plus. He was able to answer all my questions. Mark in finance was friendly, polite, and explained things thoroughly. He answered questions I had. I am super happy with my experience . Definitely recommend this place.

TOOK 5 HOURS FOR AN OIL CHANGE AND SOFTWARE UPDATE. THAT WAS OK, BUT TRUCK RETURNED WITH ALL 4 TIRES BELOW RECOMMENDED TIRE PRESSURE-WARNING LIGHT WENT ON WITHIN 1 BLOCK OF LEAVING DEALER. IF GOING TO ROTATE TIRES AND REPORT TIRE PRESSURE ON INSPECTION SHEET,NOT CORRECTLY, DON'T HAVE THE VEHICLE AUTOMATICALLY SHOW A PROBLEM AND FALSE DATA ON INSPECTION SHEET.

I had a very good experience with Ray Boroumand. He was able to sell the car to me close to the price I wanted and was very courteous through the process. Finance guy was quick, in and out under 10 minutes, not pushy with the extended warranty + maintenance sale.

Purchasing my new 2019 tacoma trd off road 4x4 was made easy thanks to Albert! Went for a test drive and negotiated to a fair price. Couldn’t be happier with my purchase

I walked in the dealership hesitant that I wouldn’t be able to Get a car that same day. I was quickly greeted by an internet sales worker who was so genuine and nice he showed me different cars until I made my decision. That sales person than had to leave and another sales person named Mark yousef took over, mark is amazing, kind and caring he helped me so much in order to get the car the same day. Mark is the best at what he does and is so patient, PEOPLE LOOKING FOR A TOYOTA GO SEE MARK YOUSEF AT TOYOTA AUTONATION IN CERRITOS THATS GUY IS THE BEST.

Love Autonation of Cerritos a great place to get your van service and Michelle was very helpful courteous and very professional I would recommend Autonation to all my friends.

The last time I got my Tacoma serviced at Toyota of Cerritos I swore I would never return to to terrible customer service. The gentleman that helped me was terrible and made it seem like me being there to get my truck serviced was an inconvenience to him. But last week I had to return to get a recall taken care of. A young lady I believe her name was Bianca helped me out. Her customer service was absolutely incredible! She made me feel welcomed she took care of me and my truck! Due to the incredible turn around in customer service from this young I will be returning in the future for my trucks services!

Horrible customer service, they called me a couple days ago because there was a recall on my car and I told them I did not have time to take my care to the dealer that week. She told me I had to and if I did not take it, my car will not have guarantee and it will be responsible for any damage....extremely rude! I never going back

Best customer service I've got in a long time. I was there for a while but the service remained the same as it was when I first arrived EXCELLENT! ! No PRESSURE. Sylvester gives the best customer service ever.

Great Experience and Proffesional Staff, Rudy Sales Rep. Was On Point.

We thank the staff of Autonation of Cerritos for the superb service they rendered to us. Dr Zee fastidiously explained to us all the details of our enquiries. Mark in accounting also dispassionately broke down the options we need to take. We have never been served with such cordiality and honesty in a car dealership. We appreciate it very much. Lionel and May Ann

The worst ever they kept me on hold for 10 min trying to get service done and they cant awnser the phone 😐

Great Experience. Tony was a extremely Classy sales man and made our experience easy. So did the general sales manager. Will buy from them again. But not too soon :)

Great customer service when I took my car for service. Thanks Gina!

This is the first time I bought a Toyota and my salesman Ray was extremely helpful. He made my car buying experience extremely easy for me and was very patient when showing me all the features of the car. I would definitely recommend Ray especially to any woman buying a car by herself.

Zero rating. Disgrace of a Toyota dealership. The Voodoo Blue FJ Cruiser you see advertised was originally for $14, 905. Sales rep Ahmad showed me the FJ and said he did not have the keys so i could not start it or test drive it. I signed a temporary agreement to buy it after test drive. He called me and said FJ had numerous mechanical problems that will cost 2k to fix, i spoke with so called manager Kent and we agreed on $800. My brother thought that was too much and spoke with GM Kevin. I test drove the car next day and it can only be put in 4WD and not the rest and it jerks on high speed. Long story short the GM Kevin came out and told me this car has numerous mechanical problems and is not safe to be on the road so he plans to return it to Toyota since he will lose money trying to fix it. Next day he lists the car for $18,524 as you can see. Read the rest on BBB since i can only write so much here. Do not buy this junk. They will use your money to patch it up and make profit.

Haggle free. Sean Waggoner was my sales rep. I told him what I want and what my budget was and he got me exactly what I wanted

The customer service was great this is my 3rd Toyota from Autonation Toyota from Cerrito I went from a 2016 Camry to a 2019 CHR.

Bianca & the team was amazing, I was out in 35 mins! She’s awesome!

I took my car to the dealer to fix the back camera and the manager came out tell me that they can’t fix cause it’s was third party where they took the car to put the camera. On contracts it doesn’t say it third party. And now they don’t want to fix it. And I try to explain to the manager and then he say we can dance all day that’s not professional

Very happy with the speed and quality of service.

the great service I got from Michelle Hernandez. she is very professional and knows her business

Great Sales rep, Victor. Very professional and knowledgeable. Got a good deal on a 2019 4Runner. Victor was great. Also, enjoyed talking to Jorge in finance. Dealership was clean and well appointed. Overall, a good car buying experience.

As soon as I walked in I was welcomed and Mr Farshid Boroumand made this experience easy fast and answered all my questions I had. I’m so happy and love this dealership everyone there is amazing thank you so much for your wonderful customer Service and all the beautiful smiles.

We bought a RAV4 2018... we just love it. Cerritos had just the car we wanted. Service was great.. would definitely recommend.

I usually dislike the whole purchasing a vehicle process , but at Autonatio the whole purchasing process was fast, and pleasant. Everyone at Autonation was helpful. They work with you to make sure you leave happy.

Overall Customer Service.

Nice people and excellent service.

Fast service, friendly and nice waiting room

They were very customer friendly but once I paid for it they don’t call back, it was used car so it was dirty it hadn’t been detailed so when delivered it to me you could see there were a few issues with window and paint

easy to work with and very informative

I really enjoyed working with Benjie. He was thorough in his explanation about the car and the big selling point was his pleasant manner.

Great service, great selection, and great sales team!

My first visit got out happy. the service was quick . I hope that my future visits will be the same

Michael Gibson the sales person I talked with was very polite attentive and friendly. He explained everything in detail and was helpful all thru the purchasing process. The finance manager gentleman (sorry I forgot his name) was very professional and friendly. Also very important reason for me to choose AutoNation for my Toyota Highlander purchase is they sticked to the price they quoted me online no hidden fees or “dealer installed accessories” gimmicks or anything. It was a straight thru process and I’m very happy with my purchase.

I loved everything about my experience there. They helped me get my 2018 Toyota Camry which I love and the staff was so friendly / professional. I’ve recommended my friends who are looking for a new car to go and experience what I did . Thank you everyone at Autonation for helping me to get my dream car , Amir K .

Brian was a great help when we walked into Toyota. We let him know what we were looking for and he quickly brought us the car. He took care of us and our questions and concerns. He made buying a car pretty easy on us. Hight recommend! Thanks brian

The people are very professional and helpful. They really explain to you what’s needed no hassle at all

Exelente servicio de toyota y su equipo

The service was excellent...Friendly and kept me updated on the repair-We in the past has gone to Whittier Toyota-purchased 10 cars in the past 12 years...Both places are Awesome...

A family member just wrote a check paid cash for a car and it still took over 2 hours to just do the paper work at this dealership. My husband and I were thinking of purchasing a Toyota but we will never step a foot at Toyota of Cerritos

Random call to this dealership connected me to Edward. I was interested in a new CH-R and already made a couple of other calls to other dealerships. Instead of dealing with another salesman, Edward gave me the best customer service. Ended up buying the car same day. Car buying experience would be much better if salesmen had customer service background.

I have always had excellent service from this dealer. From Mark the sales manager to the service center. I have purchased 4 cars from this dealer in the past 10 years and will continue to give them my business. Thank you for the spot on and friendly service.

There is no doubt that customer service has a lot to do with selling, I went to check in three different locations and Autonation was the one that makes feel very welcome and important to them , as soon as I stepped in Albert Barraza welcomed me and offered to help he was amazing has an exceptional customer service he was very patient, and polite I really thank Albert Barraza and Alex at the Finance department they really want to help their customers , They stayed until 1 o’clock in the morning until we finished the paperwork I gave these guys two thumbs up ��and 10 starts � for his dedication, customer service, and all their hard work, Thank you very much

AutoNation Toyota Cerritos is the place to go for a good experience when buying a car. Bassam Tayara and Ray were so helpful.

I got a great deal on my Toyota CHR, Axel and Bhezad were great! I have purchased many cars at other places and this is the most pleasant experience purchasing a car I have ever had. Axel answered all of my questions promptly, and Behzad gave me a great financing deal.

Was fast and efficient. Erik was great ! Took care of me

Very happy with the speed and quality of service. From beginning to end the service team was incredible and finished my car pretty fast.

Had issues with a oil leak before we left the lot, they had mechanic look and we were told it was from detailing. Brought the vehicle home next day faded up and it needed 2 qts oil. We returned the vehicle asap. We were told money would be returned but it wasn't and I had to make my first car punt on a vehicle I don't own and they probably have already have sold it again! Will not go back!

Great service at Auto Nation Cerritos!! Sales person Morris Azim who sold the 2018 Camry LE to me was awesome!

Sales man is good he listen to you and easy to talk to i got good time in cerritos toyota i recommend autonation toyota cerritos

Return customer calls. I've left so many messages and can't get anyone to call me back.

I met with salesperson after setting up an appointment . Bassam was very professional. He explained every little detail of the process, I’m very happy with his service and I would give him 120% percent for his work. I had my new truck ready to take home in less than 3 hours. Thank you very much for all your help Bassam .

So I had an appointment scheduled with a sales person who sent me a confirmation email & text to both have my car assessed and to view a car I was interested in which I had put a reservation online as well. When I got there not only was the person I was supposed to meet with not there but neither was the car...it was supposedly at the shop. What's wrong with these dealers in the Cerritos Auto Center..twice in one week? I had an appointment set up by you guys which were confirmed multiple times and you then it just happens to go out for service that same day? Obviously not hurting for sales. Guess I'll be going elsewhere!!

Such impressive professionalism! First time buying a new car without haggling with the sales team. I just sat there and waited for them to offer me discounts and amazing deals. The shortest deal I ever made buying a new car. How can you say no?

They are beyond helpful and gave a discounted price that included a lot of service. Completely satisfied!

George was amazing, not pushy very patient with me, he realized i needed a car and did everything he could do to make sure i got the car of my choice and within a reasonable amount of what i was willing to pay. I will go back to Toyota of Cerritos because of him. Thank you for having an amazing salesperson.

Got my 2018 Tacoma from James Han, hassle free. Gave me a quote online for a specific truck I wanted. He reserved the truck for me until it came in. I went down to pick it up with no problems at all. Came home with the truck I wanted and got the price we talked about. If your looking for a car, head down to Toyota Cerritos. The best car buying experience I had!

Does anyone really enjoy buying a car? Especially for a woman it can be very intimidating. Not at AutoNation Toyota Cerritos. I worked with Brian G. And he was friendly and not pushy or condescending (trust me I have seen it all!). I had done my research so I knew what I wanted and what would be a fair price. The used cars here are “no haggle” and priced fairly (unlike the other well known no-haggle car dealer that is WAAAAYYY overpriced). Brian went above and beyond helping me find what I was looking for. And I was offered a fair value on my trade in as well. If you’re looking for a car. I would start here. And ask for Brian G!

Does anyone really enjoy buying a car? Especially for a woman it can be very intimidating. Not at AutoNation Toyota Cerritos. I worked with Brian G. And he was friendly and not pushy or condescending (trust me I have seen it all!). I had done my research so I knew what I wanted and what would be a fair price. The used cars here are “no haggle” and priced fairly (unlike the other well known no-haggle car dealer that is WAAAAYYY overpriced). Brian went above and beyond helping me find what I was looking for. And I was offered a fair value on my trade in as well. If you’re looking for a car. I would start here. And ask for Brian G!

Great Guys to work with, did everything I asked and then some. They followed up with me to make sure that I had a great experience and that I was very HAPPY! Would give them 10 out of 10*'s Mark and James were great!!!!!

It took me longer than I tough but people who work there is really nice thanks to tiffany baker she was great

I bought a silver Mercedes ML 350 2012, we were so excited to have it. We only have it for 3 days until the AC just stopped working, we took it to the dealer and was checked and they told us there’s no problem about it, but as soon as we took it out from the dealer within hours the same problem started again(AC not working). Then we returned it, the car stayed there for 3-4 days and soon they found out the problem but this time they told us that the warranty does not cover the problem so I talked to the used car manager about it and he gave authorization to the car to be fixed but the car stayed there for 6 days, finally they called and said the car is ready and problem was fixed. We got there and My husband took the car as soon as he started the car there was no AC or air blowing at all. We have to leave the car again there.. So we bought a car that we really like but we only drove it for a few days and it broke down. It did not even stayed in our garage that long. So it means that they don’t check the used cars they sell as far as we are concerned.

Sabrina was the service technician and she handled everything very professionally, got back to me in a timely fashion, Everything I needed was done on the car. I appreciate her hard work.

Steve and Greg Baldwin were the ones the helped me when I saw the 4Runner TRD Pro that I’ve been looking for. I replied over their automation website and they were quick to reply and help me talk over pricing. When I got their, there was no price haggling and it was a quick in and out but unfortunately there was a long wait in finance but it was not their fault. Seems like everyone was buying a car that day! Loving my white 4runnee TRD Pro!

It is so nice of a feeling when driving away that you could not have gotten a bitter deal anywhere else. Cerritos Toyota goes above & beyond to give you a fair deal to the point where we bout 2 new car within 7 months. Morrie Azim our salesman work hard to give us the best deal, Kevin the Manager "Boss" stop by & talking to us just to make sure that we are happy with there service. I give Toyota Cerriros top reading with two thumbs up �� and 10 stars... Sincerely, Lyn Walter

Got a 2007 Toyota Tacoma a couple weeks ago. When they first posted on the truecar, the truck was priced $6700. I called to make an appointment, and they said they just got the car and it needed to get some repaired and detail. Waited a day, sales person gave me a call and told me the car is almost ready but the price is $9700 now. I was quite surprised on the price hike but ended up closing a deal with Benjamin. No haggling price here, paperwork done within hour or so. Car is in very good condition, nothing wrong so far driving it. Thank you Autonation

I bought my 2018 Toyota 4Runner in westminster dealer but i lived in lakewood so the close one for me is this Autonation dealer but they never get me wrong.. they help me as soon as i get there and staff name Miguel is so friendly and checked me in already.. Very professional and easy to talk too. I saw all the 4runners they have and I wish I went there coz all their regular 4runners change the regular wheels to the TRD wheels and tires.

I am a happy owner of a Toyota Highlander since 2016 and since then I have brought my car for service to Toyota Cerritos. Every 6 month that I visited their location for my car service. Their friendly agents make sure I understand everything that they did to my car. Also when I need to replace something to my car they always offer me options. Thank you

Excellent experience working with Benji (Benjamin Pulido) at Autonation Cerritos. He was very responsive, provided lots of options and information, no pressure and helped me decide on a great deal. The whole team did a good job - Alex with financing, Mike with the test drive and Kent with the trade-in value - They all worked well together as a team to give me confidence that I made the right choice and got a great value. I appreciate their effort and will certainly go back here again for my next purchase.

Bryan Gonzalez gave me the best price around and his partner Steve Mejias delivered our vehicle quickly and was a true professional. Thanks guys

Kris T. Was professional for the most part but he did not explain everything that was going on with my car. Thank you for the service that you did provide. Excellence is what I believe Toyota AutoNation is about and I should never expect anything less.

I unfortunately did not purchase my car here but thank goodness I can service here. Chris is the BEST advisor. he ROCKS. Thanks Chris, you got me as a forever customer.

Leo did a great job talked on the phone gave me a price went to the dealership signed paper work with Mark Duffy very nice people no hassles no playing games on prices no pressure to buy anything great experience thank you for doing business correctly

The waiting time killed me!! They told me that I was only to wait 1 hr and end up waiting 3 hrs.

What can I say great service . Friendly staff that answered all my questions and concerns . Thank you Kimberly Quintero .

Fabian at AutoNation Toyota in Cerritos sure knows what it means to give service with a smile. I couldn't be more happy with the service he provided this week. He listened to my problems and made sure that all my issues were taken care of. I knew exactly what to expect regarding my bill because he kept me posted on all costs. I really appreciate kind people and Fabian was just that!

Had a good experience buying my Highlander here. Professional and courteous. I expected more car-salesman shenanigans, but no. All good

Great service and the people there were so nice.�

Morrie was a great help in leasing my new 2018 4runner. Gave us a deal that we were comfortable with and didn't make it hard to negotiate monthly payment. I will definitely be going back to purchase or lease any new car in the future! Plus their burritos near the service department were amazing! Thanks Morrie and thank you Toyota Cerritos!!

Alex Vargas and Aaron Samuel were beyond amazing throughout the process of purchasing our new vehicle. They made everything simple and had the best attitude, I would recommend everyone I know two these guys! Thank you!

I haven't purchased a new vehicle in over 10 years and had anxiety about doing so... I went to Auto Nation Cerritos because of the reviews. I would like to say this was the best car buying experience I've ever had, I told Benjamin what I wanted and there was no pressure.... Benjamin and Aaron listened and delivered..... I was in there only for a little over 2 hours and drove away in my blizzard pearl 2018 Highlander.... thanks again guys for the wonderful experience and for helping make my dream come true �

John Nguyen was an expert adviser. I needed to replace all 4 tires of my 2012 Tacoma and he was very helpful recommending the right size and make of tire to use. The service could have just taken a few hours after checking the brakes, battery, replacing the windshield wiper and changing oil but he noticed that the tires that was sent to Toyota was considered new but made 3 years ago, So he sent it back to be replaced with a newer ones. I would have never known the difference, but he said if you pay for a new one you should get the right one. I appreciated that gesture. It took another day to have my truck done but I didn't mind. I got the very best service from Toyota Nation-Cerritos

We were treated like we were cherished family by each and every member of the staff. It was truly a great experience.

Honestly, I visited AutoNation Cerritos thinking that I’d have to fight for a good deal on a vehicle that I wanted and not be pressured to buy anything else. This didn’t happen! Alexander V. was there to answer all my questions and did whatever he could to ensure my wife and I were completely satisfied with our new ride. His customer service is top tier and is the reason I drove off the lot in my dream car, a 2018 TRD Off Road Premium 4Runner! My wife and I were so pleased with his service that we plan on sending our family to him anytime we need a new car. Thanks again AutoNation Cerritos and thank you Alexander V for your excellent service and for making my buying experience a great one!

Went to go check out the new Rav4 and Camry. We were greeted fairly quickly, which was nice, but the disheveled old man left us when we said we would be buying in 3 months. Literally turned his back to us, walked away, and never came back. After he left, nobody came to help us. We were poking around the lot for 10 minutes, and 9 of those minutes were were completely ignored. Nobody to answer our questions, open locked cars, or show any interest in us as potential customers. Some of their front lot used cars are in pretty shoddy shape, and there just wasn't anything good about this dealership. There are plenty of other options, and it doesn't take long to see what dealerships care about their cars and customers, and which ones are just a business trying to take your money.

Joe Park was so very nice to us, he could not have been any kinder to us! He found us the perfect car that we wanted! We love the car..worth the long drive from Simi Valley. We are very happy with your dealership and would buy again from you.

Auto Nation Toyota in Cerritos is the best place to buy a car. They really help you make you dream come true. The people are so friendly and not pushy at all they give you your space and help you make the best dissison for you. I met the best guy Zee Zelda Elrifai he was very attentive and help use find a new car for my family. He helped use get the best deal so don't forget to ask for him. Hes the guys who can get the job done. Thanks Toyota in Cerritos

I've been servicing my Toyota cars for over 20 years. They've always been well taken care of.

Thank you Jonathan L. For going above and beyond to accommodate me. Loving the new car thank you again!

Great customer!! Took care of me and kept tye service center within my budget thanks alot guys!

Hi my name is Erwin Arechiga I got a bmw 2015 series 4 M pack I was so happy with my purchase one because the car was not even ready and Erick Garcia take me to the back to where this car was that showed me I fell in love and then he was able to get out this car clean properly checked with in 3 days and also thank you too AUDEL THE PORTER FOR being Helpful in all this !!! You guys did a great THANK YOU SO MUCH !!!! These guys will help you out forsure and take care of you thank you

Yo estoy contenta porque me dieron la oportunidad de manejar el carro de mis suenos y sin importar si las personas tenemos seguro o ATTN nos dan la oportunidad de demostrar que también nosotros tenemos derecho a que crean en nosotros y que también podemos ser honestos no solo si tienes social bueno,lo digo porque viví una mala experiencia en otra agencia Nissan y me sentí discriminada la verdad..

I always go to Sabrina who makes sure everything is handled for me! We moved last year and started going to the burns park Autonation which was much smaller and took longer, we’ve recently moved back and I’m so glad, I always know I’m taken care of at Cerritos autonation

I am EXTREMELY disappointed. I bought my new Rav4 with a Free, 3 year scheduled maintenance agreement. At 14K miles I get a message when I start my car that it needs maintenance. I go to the Cerritos CA Toyota dealer when I purchased the car. I am told it needs an oil change, tire rotation, 15K mile 4 wheel alignment and 14K mile 3 filters changed. I say "go ahead" I have a 3 year scheduled maintenance agreement. I am then told that the "scheduled" 15K mile 4 tire alignment is not on the "scheduled" maintenance list and that the 14K mile filter replacement is also not on the scheduled maintenance list. I ask why they "schedule" work to be done and then do not have that specific work on the scheduled maintenance list. I am told that is the way it is. Well, the way is SUCKS. When I agree to a Free "scheduled" maintenance for 3 years and the company themselves schedules work to be done then it is SCHEDULED. So, the oil change and tire rotation (about $50 I guess) is free but I have to pay the $180 SCHEDULED other services. I highly recommend that anyone going to purchase a Toyota get a WRITTEN / SPECIFIED agreement of what is meant by "scheduled" maintenance.

Overall experience was good minus the long wait time.

The best car buying experience I ever had. Thank you so much to Sagar Timalsina for being so helpful, patient, and making it possible for me to take home my dream car the Toyota C-HR. This young man is a sure asset of Cerritos Toyota. Thank you as well to Carla Melean for finalizing the transaction in a short period of time. Toyota Cerritos...you're the best!!!

Jonathan was an awesome sales man, I got all my paper work done in less than two hours....excellent service. Loving my 2018 Toyota Camry

They beat the price quote I brought from another dealer by a huge amount. Yay.

Always do great work and this last time when I had a problem they fixed it in the parking lot right there on the spot no charge!

My husband and I only Like Michelle in service to wait on us. We bought a new Rav4 and also a new Tacoma,we like them both. Michelle goes over everything with us! She doesn't oversell. She lets us know what to expect on our next trip to see her. Thanks Michelle and Auto Nation...Helene and Juan Pardo

Salesman was very nice and friendly. Works with you to make a good deal. Would recommend stopping by to anyone looking for a new or used car.

Yes I’m so happy with this place , I got my car a year ago and happy to said I love the service special Claudia nogera she is the best for me , I would like to have her every time I bring my car for service that’s all I can said and I feel very comfortable with Cerritos toyota is the best place to buy a card .

A very generous 5 stars to all the gentleman who helped me in selecting my car. Shopping for a new car was a big decision for me and I made the right choice in coming to Autonation for my vehicle. The car is beautiful and every detail was explained perfectly to me. I am very pleased with this entire experience. Thank you Mr.Gibson and Mr.Elrifal for all your help. I highly recommend this dealership.

Service people like Mr. Kris Sharma. He was very nice and very patients to help me , I think he's the best! I highly recommend his help!!

For my purchase, I knew about the car before coming, AutoNation Toyota Cerritos had the combination that I liked, I got online price, negotiated a bit and agreed the price before coming. When I came, check out the car a little bit then went straight to the paper work. Because of the Black Friday weekend, it was busy. But, Everything was straight forward and easy.

Best Deals Ever! Great Customer service from front desk to Sales Rep (Sisira) to Closing agent (Jarvis). Highly recommend Auto Nation Cerritos

A Big Rip off had to pay $143.00 because my gas cap was loose and not covered my warranty���I will never go here again. All about money not the customer service. I'd rather go to Iraq to get my car fixed�����

Excellent experience and would highly recommend AutoNation Toyota Cerritos. The dealership held our car for us for 5 days and were consistently communicating with us throughout the process. When we arrived to purchase the vehicle the team of agents we worked with were professional, courteous, and enthusiastic about helping us secure our car. I would definitely recommend a trip to this dealership if you are looking for the white-glove treatment!

Honestly I could never have been happier with the way the service was handled. The best experience I have ever had getting my first brand new car. Sergio was literally the best sales man you can ever have. He is great and I would recommend everyone to go to him. Out of 10 I give him a 20. I will be back here for a new car in the future.

Super awesome service today from Mena in sales and Aaron in finance. They really came through for me, and I love my new car.

They took the time & excellent effort to help us get the vehicle we were looking for. We are very happy that Freddy & Jarvis at Cerritos dealership took such good care of us!

Albert Barraza is a very patient, helpful, and friendly salesman. He earn the 5 stars. He help me purchase my Sienna. On the pickup date, October 12, he was busy. So his associate, Pedro, help me. I would also gave Pedro a 5 stars as well.

We love our 2015 Venza. She is exactly what we wanted and we had searched for a long time to find her. It was a long drive from Costa Mesa to get her at the Autonation Toyota in Cerritos but it was worth the drive. Thanks Ray for your great service and help in our dream Venza.

Toyota Cerritos California takes care of their customers. Special thanks to Gina Dale. She did a great job. I have to give thanks to all that was in contact with my car. Good job to all !!!

Erick Garcia was an amazing salesman super professional, provided me with all the information I needed to make the best decision I could for my vehicle. 10/10 of would recommend to everyone trying to purchase a vehicle.

BAIT-AND-SWITCH DEALERSHIP!! My mother purchased a car from here a week ago and had the worst customer service experience. She ultimately purchased the car because it was exactly what she wanted and it was a great deal. However, the sales team pulled a bait-and-switch on us that didn't work. THIS IS ILLEGAL. We found the car online and called the dealership, they sent us an email to reserve the car to test drive it that weekend. We were in contact with the sales representative, Sergio, everyday from Wednesday until Saturday as we were filling out online forms to trade in a current car. We were sent confirmation emails stating what car was being reserved and it included ALL CAR DETAILS & THE LISTING PRICE of $23,889. So when we arrived on Saturday and Sergio told us they had a "NO Haggle policy and that the price listed on the car is the price you pay" we were shocked when he pulled the car around and the sticker on the car said $25,500. I was floored to think that someone would actually try to pull off an illegal marketing tactic, bait-and-switch. I assume Sergio thought that because we were female we would be an easy target. I pulled up the confirmation emails stating the actual listed price and told him we would be purchasing the car for $23,889. He looked stunned. The finance representative, Alex, who was abrasive and irritable, then proceeded to try and give my mom an interest rate well above the current APR at the moment and would not budge. They had us in the dealership for over 3 hours trying to sell us every mark-up possible, they seemed to be taking their time on purpose to wear us down. We decided to find our own financing outside of this dealership. Clearly their tactic is to price cars online for a great price, lure you down and switch the price on you, then get you to finance for an insane rate. Avoid this dealership unless you're smarter then these "hagglers" and have the patience.

Mike Gibson is a very professional sales representative. He was very accommodating and answered all my questions that made the buying experience a real breeze. Likewise, a shout out to your finance manager, Aaron, for his assistance. Will recommend this store to my friends and family.

I bought a car from Erick Garcia about 3 months ago. He was really kind and understanding with me. I had a budget and he made sure to work with me. Even though he's young (By the looks of it the youngest guy here) he's a great salesmen and has a really great understanding on how to treat customers. What has impressed me the most by him is that no matter how many questions I have he always has an answer for them. Even 3 months after I bought the car! I called him recently about a check engine light. He recommended I check the gas cap and sure enough that was the issue. I didn't even have make a trip to the dealership! Highly recommend him to any perspective buyers!

Shout out to Mr. Rodel Angeles for helping and giving us good deal.

I’ve now dealt with sales and finance 3 times at this dealership, they have always strived to make it a quick smooth experience. I couldn’t be more satisfied with my recent car purchase. Thanks AutoNation team.

Great experience! Ali Z. was great! Will come back again.

I recently traded in my old car for a leased 2018 Toyota RAV4. My experience was top notch! The entire transaction took much less time than I expected and I am IN LOVE with my new car! I am honestly excited at any opportunity to drive it. Everyone we encountered at Autonation Toyota Cerritos were incredibly friendly and helpful. Special thanks to Mike Gibson for finding me the car of my dreams. THANK YOU!

The agent in charge of responding to email inquiries called me and informed me that the car had not passed inspection and would not be offered for sale in their dealership. She further inquired about the car I needed and got all the info from me, and stated that she would call me if such a car would be available in their dealership. She polite and very profession and very eager to help

Always double check your quoted pricing prior to leaving and NEVER trust a verbal price quote. Had them change my low beam headlights, quoted about $60 for the pair of low beams which was fine, I knew it was about $15 more then I could have paid somewhere else but I could live with it. Then asked how much for the install and was told $60 for the pair which I thought was steep for installing freaking headlights. The service rep told me he'd only charge me for one side of the install and he'd switch out the easier side himself. When I go pick up my car and start reviewing the charges I see that they are charging $100 to install the headlight and that's just for one side! When I went back and questioned the price difference he gave me some crap about them having to remove part of the bumper to install the headlight. Remove the bumper? Seriously? Save that s*%t for someone who believes it. Last time coming here, going back to Longo Toyota.

I took my truck for repairs and the return my truck scratched up everywhere they're really unprofessional ¿¿¿¿¿¿

I'm very upset with the service from Johnny Hernandez at the Cerritos Collision Center. I had an appointment wit him at 10:00 am, waited for an hour for him then an 1:30 mins later I was told he was not able to service me. Furious, and a waste of time.

My 20-year-old Corolla's transmission gave up the ghost on the freeway, and together we were towed to Toyota in Cerritos, California. I was received with courtesy, patience, and professionalism, and accorded a rental car for the duration of the necessary reparations. The person I most dealt with was Joseph Ramirez, who was helpful in the extreme, but every other person who helped me there was cheerful, efficient, kind, and patient. An excellent and reassuring experience.

Albert my sales guy was amazing he helped me with what I wanted. Even though he was off at 4 he stayed and waited for me I left at 9 and he just kept a smile on his face and was so patient on explaing everything to me on my new tacoma. He deserves a promotion awesome sales guy.

I would like to say Thank you to Zee for a very satisfying purchase experience. He makes the purchase easy and fast.

On Wednesday after much searching we went to Toyota de Cerritos ... It was like 7:30 pm ... We attended Albert Barraza, I think he is one of the best sellers of that store. I do not doubt that there are others also good ..but Albert gave us an excellent deal, we were almost gone without buying the car and again we were able to sit down and with his patience and kindness, answering all our questions and also others that we had not even asked that we had no doubts, at final we were sold a Rav 4 Platinum, we came looking for one and that we charm .. I give him a 5, I give a 10 to Albert for his patience and courtesy ... I think that boy should be promoted because he deserves it and the store would win a lot with its leadership ...

They work with you and are very helpful. Our sales person was Jairo was our sales person and he was nice and honest.

We had an amazing experience with Rachel Nunez! she was very informative on all the vehicles we had questions on, and very helpful with helping is decide on the vehicle that is right for us at the moment. She made the process very easy and smooth! When we're ready to get another vehicle, we are definitely going to see her! We recommend anyone we know who is looking for a car to see her!

My daughter went for her regular maintenance schedule and that stupid service advisor told her to replace the tires. The tires are brand new and just installed last month. The advisor also suggested a lot of additional work that I think were nonsense. I would like to have your Management check this malpractices or I myself will complain to the State of Consumer affairs. Sorry that one bad egg is ruining your reputation, if you have any.

After 6 visits & you still can't fix my daughter's locks / & telling her too much perfume could be making her locks stick / Are you kidding me? / where do you find these techs?

I worked with Mike Gibson online through the USAA Car Buying Service, which I had used for my prior car purchase. He was responsive, honest and great to deal with. I had the model picked before I arrived at the dealership and the only thing I needed to do was test drive it. The only knock I'll give him is that when arrived to test drive it, he couldn't locate it. Turned out the battery was dead so I had to come back the next day. He made it right though by lowering the price. I do not like buying cars because I feel they try to keep you there as long as possible. However, using this service was fantastic as you can walk in with your certificate and say "I want this car at this price, write it up". I might have spent 1 hour on the day I actually purchased it, and half of that was just waiting for the paperwork. The finance guy gets a thumbs up as well. Mike is a good, honest guy and I'll buy my new Prius through him if he's still there when it's time.

Claudia was awesome to work with! Very professional and completely on top of things!

This was my second time leasing at this dealership. I had an accident in my previously leased Corolla and the salesman, Freddy Estrada, was extremely helpful in finding me exactly what I wanted. He was very attentive and followed up with me in an appropriate way considering I was having to deal with the fallout of my accident. He even had the car ready to go when I made the decision to go forward with leasing again. The reason I'm not giving it a 5 star is because the sales manager did not read my paperwork correctly or completely or bothered to check that I was a returning customer and she was asking questions pertaining to my social security. Whatever the mistake was on her part, I was still able to walk away with a great deal. And I'm very happy with my new Corolla.

I think the service department is HORRIBLE , the service dept staff are lazy, every time we have been there worse customer service, If I would have known we would have taken our business else where, people really get paid to do absolutely nothing wow , I'm in the wrong business, each time I or my son have taken his car there nobody helps us not to mention there's no customer's, and when we do get help after standing there while they finish there conversation to each other, they act as if we are bothering them, just ridiculous and the manager was somewhat of a help today as he also was a smart ass,, so much for customer comes first

I think that every time I go to this Toyota dealership I'm going to get fantastic service.

I was very pleased with the courtesy and efficiency given me when I took my Camry in for servicing. Making the appointment was easy, the cost was fair and time frame to complete the work was accurate.

Very friendly and very helpful I love my car thank you guys!

Brought my 2015 RAV4 in for service today. Handled my appointment and maintenance work with professionalism and friendliness. Even got right to it when I showed up early. Thanks!

Excellent customer service. From sales to finance they really did a good job helping what i want.

I did have to wait a little bit for my appointment but that was because the gentleman that led me in said he would page the person I was supposed to see. Still giving 5 stars because Steve Mejias gave excellent customer service! He made the experience awesome and he was compassionate as my mom said. Felt bad asking for more info which is expected. James Han was also awesome, he was the one I was originally supposed to see and felt bad that I had to wait. Would recommend either one to anyone that is looking to buy a car

A great place to go to get your Toyota. Everyone was helpful, patient and explained procedures along the way. I did a lot of research before and visited other dealerships. AutoNation stood way out from the rest. James was great on the phone when I first called and in helping get me the exact car I wanted. I will send my friends to AuotNation and tell them to ask for James when looking for a Toyota. So far (it has been only a few days, however) I love my new 2017 Rav4 Platinum and recommend AutoNation Toyota to anyone looking for a quality car, quality service, and quality experience overall.

I would have liked for them to change my oil since my maintenance light was on when I brought it in for the test they were doing on my engine they were checking to see how much oil my car was consuming so it was being tested. They were checking to see if my piston were wearing on my engine . My car passed the test so I didn't need a new engine. My only complaint is that thd oil wasn't changed .

Fresh out of college going into my first real job, and I needed a car asap. I was fortunate to have Mike Gibson to help me make the process quick and painless!

Got my 2017 corolla from here last Saturday, Dennis was helping with great service and friendly attitude.

Awesome service all around! From the sales to the service department, everyone is professional, friendly, and helpful!

The the service was OK. However paying for it was not. When I leased my truck I also bought the service package that I thought was in effect for the life of the lease. Apparently no so. I feel I have been I misled at theme of the purchase.

I really hate writing bad reviews but I had my dash replaced due to a recall. They scratched several areas inside my car, broke knobs, left adhesive on the windshield and left a loose screw on the seat. 6 weeks later, my glove compartment and passenger airbag detatched from the dash. It was discovered that 2 clips and a couple screws were missing. Its fixed now, we hope!

Their service is second to none. These folks go out of their way to put you in a suitable vehicle and the service department is also top notch and very efficient. If you are in SoCal and looking for a great new or used car I highly recommend Toyota AutoNation.

Great service, during my years of driving this dealership has given me the best service, price, selection. I won't go anywhere else. Thank you Toyota

Thank you AutoNatio Toyota's teAm work ,you are guys very friendly and so helpful I love it

Since the purchase of my 2016 Yaris in Oct 2016 (Rachel Nunez/sales) and my current appointment with Michelle in Service...it has been ALL positive. When you have to drive nearly 100 miles/2 hours from Apple Valley to get my Yaris taken care of...says a lot about them. Unfortunately my local dealership in the High Desert was less than helpful (twice). Worth the time & drive to do business here. THANK YOU Auto Nation Toyota Cerritos.

Ayer fui a querer comprar un toyota corolla 2017 pero tuve una mala experiencia cuando online me dieron un precio y despues de llenar papeles me dicen que el carro que me dieron el precio ya no lo tenian y querian darme otro lease o mas caro

A very smooth experience, since it was my first car buy they made it simple and easy. I would highly recommend them to anyone searching for a car.

Went to buy a new 2017 toyota corolla they sendme a price online but went i went there tollme they allready sold the car after we fillup all papers so dissappointed in my first car buy!!

My first time visiting auto nation Cerritos . Jonathan was very helpful and took his time with me. They offered the best price that I couldn't refuse. Customer service was excellent and will recommend this dealership in the future.

Aleander and Jarvis are the best! They made my whole experience great.

Service enployee came to help. He answered all of my Toyota car questions. I had no problems with the service provided.

I was told my car was supposed to be done at 11am, I did not hear anything from my service advisor. I should not have to keep going outside just to check the status of my car. Since when does an oil change take 3hours?? I'm not coming back here, this is the worst experience I've had since I moved back out here.

All were courteous, informative, professional, and caring in handling my scheduled service appointment.

AWESOME SERVICE FAST AND EASY GREAT YOUNG GUY WITH GOOD SENSE OF HUMOR MADE MY EXPERINCE A PLEASURE

We went to the dealer with a preapproval from our credit union. The first day we went we were just there to look at the Highlander. The salespeople were not overbearing and did not pounce on us as soon as we exited our car. Mark saw us looking at the vehicle and answered the questions we had. We liked him so we got his card and gave him our contact information. We went and looked at other SUV's but came back to Toyota and took the Highlander for a test drive. We decided it was the vehicle for us. We made an appointment for the next day to finalize our trade in and purchase. We went back the next day at the allotted time knowing full well to expect to be there a few hours. The process was pretty smooth, but we cannot give a 5 rating. The finance guy Aaron just wouldn't take no for an answer and kept pressuring us to buy something we did not want. This was the only downside to our experience. He also did not follow our instructions from our credit union, so he got yelled at by our credit union.

Bought a rav4. Its an excellent suv. The service was great.

The buying process @Toyota cerritos did not take so much of our time due to our dealer agent was very helpful and tried to make the waiting time minimal. He gave us all the informations we need and we were convinced that we got a good deal. His name is Erick Garcia.

Well Nothing much to tell about Cerritos Auto Nation. because they were not giving me a fair deal for my 2nd car. I leased a car from auto nation cerritos and when I need to change it to another they let me down very badly but Buana Park another Auto Nation welcome me and gave a special deal. I am very happy with the service they gave me.The sales Manager and the sales staff is not expecting repeat business in Auto Nation Cerritos.

nice and easy transaction, process was nice and easy

The Manager Danielle was absolutely amazing, she worked very hard on helping my wife and I have the best overall experience. James did an excellent job of walking us around our new truck and explaining in clear detail how all the apps worked etc. The finance manager was very nice and at no time pushed anything I did not want. We were in and out with our new truck in under an hour. Thank you for such a wonderful experience.

Me encanta un excelente servicio y muy amables me atendieron de volada. Y mi tacoma ya la tenía de regreso en menos de una hora. No espere mucho. Se los recomiendo.

Kris is amazing, very competent in helping customer like me, I'm so greatful having him yesterday as staff to facilitate my car check up and change oil.

I chose this specific dealership initially because of the actual location. I chose to continue to bring my toyota tacoma back for maintenance because of the fast and friendly service. I will continue to bring my truck here for servicing.

I bought my Toyota Highlander in May of 2015. You have always given me great customer service from the buying to the service/repaired.

I had an appointment. I was told my service would take approx an hour and a half. It took three hours to get my oil changed

I have brought my vehicle in for service on 2 separate occasions. the first time i stood in the service bay for 15 minutes with no help. Service manager walked by and advised the service advisor's that a customer was waiting. one advisor walked by eating a donut. 2nd time was good Third time i called because i received notification of a recall on my vehicle. I called to schedule an appointment and was informed i would have to bring my vehicle in twice. once for an inspection and second time for actual repairs of the recall work. the representative told me they corporate did not allow them to stock the parts necessary to fix the recalled item. I called another dealer. they stocked the parts and could take care of me on one visit. when i called back to cancel my appointment, after i explained I was cancelling because another dealer could perform the inspection and work in one visit all I got was an " OK " . I will not be returning

Two things: Autonation does a very good job of servicing my vehicle, and I only had to wait 15 minutes longer than I was originally told, which isn't that long. The other thing is that my key fob had a tag on it that read "WASH", but my car wasn't washed. I guess I would have had to wait an additional period of time for that, so maybe it's better that they didn't wash my car.

Great Experience in all aspects, friendly, honest I was informed on what my car needed

Brandon at Toyota of Cerritos is the best. Great service.

Bryan and Freddie are really nice and accommodating, easy to talk with and helpful

Farshid aka Ray honestly made my first time buying a vehicle stress free. Though salesmen have this rep. of haggling you, Ray was completely different very understanding of my concerns by offering solutions and making sure I was comfortable throughout the process by informing me of all my options. Completely recommend Ray 10/10. Financing... takes a little longer than expected but just know what you want and stick to it.

Cerritos The best dealer I have ever worked with. Mark Youssef and Francis are the best brought me very awesome deal. Highly recommended.

great salesman, very patient and easy to work with

good service very helpful customer service.being entertain well

This was a life time experience. Everything was done by email and all I had to do was to go to the dealership and sign the papers and pick up my RAV4. It took me only 30 minutes to sign and pick up the car. Mark was very helpful, and fulfilled his promise that there would be no surprises!!! I highly recommend him for Toyota Purchases on line. Thanks a lot Mark

Cerritos The best dealer I have ever worked with. Mark Youssef and Francis are the best brought me very awesome deal. Highly recommended.

Fast, friendly, and efficient service. Happy to have there service nearby

Was given a rental and was told to return it the way I got it, gas and all. But when I dropped my car off my car had a full tank. But when I got it back it was 3/4 of a tank.

Shopping experience was very good. Everyone was accommodating us, we always go here to get our cars.

Tiffany the service consultant is always a pleasure to have help with getting my vehicle serviced. She has great customer service and she knows exactly what she's doing. I will always recommend you guy's to any of my family and friends. Thank you guy's so much for your service.

This is my 6th car I bought at Toyota of Cerritos. I love toyota and the service I receive at Cerritos.

Gina Dale in the service/ repair department provided excellent service. She was very knowledgeable on the vehicle and had a wonderful communication skills. It made my trip to the dealer worthwhile.

Fabian Martinez provided excellent customer service. He mentioned how I qualified for a free gas card and also, had my car service done earlier than expected. Such a nice guy and I look foward to being assisted by him the next time I go.

Stay away from any autonation dealers, they're running a big SCAM

Life makes easier if your you know and prepared of what to expect. As of me, It was an easy deal for me cause I already know what to do when I went here. How to make it easier! Excellent credit score, know what you want on the car and have extra money if you want a low monthly payment.....

Very professional, kind, and helpful. Repair went well.

*Zero integrity* I was always told to go to the fleet manager when trying to get a car from the dealer. I previously leased my first car with John Elway Toyota in Ontario, CA and had a great experience. When that lease ended, I wanted to get into another Toyota and was brought to Blake Boege at Toyota Cerritos in August 2016. All in all, I was not thrilled with the experience, but they offered to waive my over mileage and that was sufficient for me. A month later I was contacted by TFS (Toyota financial services) saying I still owed money and told them it was to be waived. I was advised that I would need to contact the dealer and have them pay the debt. I contacted Blake and he never got back to me. After a week I found a name on the paper work, Kent Huynh, where it said the fees were to be waived. I got a hold of Kent and he assured me that he would take care of it, this is September 2016. I never heard anything back and fast forward to 2 weeks ago and I get a call from a debt collector. The fees were never paid on my behalf, this dealership never honored their promise to me and I was left humiliated. Blake was contacted and he asked "why was this the first time hearing about it," when I had sent an email and voice mail back in September 2016. I also spoke with numerous people and all said they would "talk to Blake." In the last 2 weeks I dealt with James the Director of finance, Mark Bell in finance, I left a voice mail with accounting since Blake said "It is my day off today and I cannot help you, you will need to contact our accounting department," (the accounting department never returned my call, and finally Danielle Maynard the sales manager. Danielle was my last resort before I had to go plant myself at the dealer to get this resolved. She had nothing to say besides that she was sorry and low and behold the check was processed, but nobody had contacted me to communicate the issue was being resolved. I was left stressed and spending my time at work making phone calls to TFS, the dealer and the debt collector. My experience has been the most humiliating and inconvenient one of my life thus far. I have worked in customer service for over 10 years and this dealer was below par on so many accounts and I am sure there are other Toyota dealers you can go to that will service you better. In all honestly this has left such a bad taste in my mouth that I will never want to get involved with Toyota again.

Great shopping experience with you and I like my car

Excellent service provided, got us out of there with the car we wanted

David Gray was a good salseman at Cerritos Toyota.

Needed a New 8 seat Toyota got what I needed.They employer show me a 8 seat Toyota got in love with it.That employer was a big help .

I recently traded in a 2014 RAV4 that I had leased from Auto Nation Cerritos for a 2017 RAV4. Blake Bogey handled the transaction. It all went so smoothly. Blake is a very outgoing individual who goes out of his way to satisfy the customer. I just love this car!!

I was completely satisfied with the friendly customer service and how they met my needs! Joseph the salesperson was awesome great. He went above and beyond to completely satisfy us.

I'm excited with my new Sienna:; and thank You to Jonathan Lozano., very helpful, understanding and patient person. We've had other employees reach to us and try helping us.,and although not every employee here is great with customers I would definitely come back and refer friends and family directly with Jonathan Lozano. Jonathan, if you're reading this I just want to tell you:: you're doing a terrific job! And thank you ., see you again in February! 👊👍

Jonathan Lozano, Frances, Janet, & Sagar were all professional in assisting me during my purchase. I would highly recommend Cerritos AutoNation Toyota to anyone planing to buy any line of Toyota. My experience was over the top professional.

I received assistance from Sagar and Jasper at Auto Nation Cerritos and they were simply pleasant and sincere from start to finish. The facts and costs involved with the lease offer and agreement were clearly explained and without pressure. Best experience to date from decades of car negotiations since the 80's!

My car was serviced within an hour. Great customer service.

I called the dealer ahead of time to inquire about a specific car I saw online, and the person who answered my call did not help me at all and in general didn't seem to know what I was talking about (speed of the transmission). I went to the dealership that same day to look for that specific car. I was brought to the car, but as I was sitting in it and looking around, the sales person informed me that the car was in the middle of being sold inside, and we had to get out. I was very disappointed and immediately left with no car, as I had already done my research online and was not interested in any others. I was not happy that immediately the sales person started pestering me to lease a car, which I was not interested in doing. I left overall very disappointed. But, the next day the manager James called me to say that he listened to the recorded call I made because it sounded like I didn't get the questions or service I needed. I explained the previous day's situation, and he tried to see what he could do about it. He found the car I had been looking for the previous day (the deal ended up not going through), and gave me some other options. I immediately went back in, where James set me up with Anthony the sales person. Anthony was really great and made the process as smooth as possible. I highly recommend asking for him if you find yourself at that dealership. I finished up the financing and paperwork with Mark, who was also excellent to work with. The two of them made the whole process so much less stressful and were so friendly and helpful without pushing me to buy things I was not interested in. Do yourself a favor and ask for Anthony and Mark if you ever get a car from this dealership.

Excellent service, the sales rep, Farshid (Ray) Boroumand was very helpful and profesional. Thank you Ray.

Our salesperson, Joseph Abdelmesih, from Cerritos Toyota Autonation was very courteous, knowledgeable, and explained everything in detail. We fell in love with our new Toyota Corolla vehicle. He welcomed us and was always there for us.

After reviewing many Toyota dealership, we decided to go with this one. Though AutoNation is huge, I believe that each individual dealership still have their own way of customer service. Well, to sum up our experience, first half was smooth and easy, second half was tough and rough. Salesperson did exactly what they were hired to do, explain the car functions, test drive, and go over pricing details. Now, as we move to the finance department, it was a long, dry, and exhausting experience. Well before all that, I do appreciate the fact that they read reviews. I left my experience on one of the reviewing website and they did get back to me. I was quite impress that they took the time and called. But my expectation was set too high. While they did call me and talk with me about the review I gave, but the things they were saying just goes one step further to prove that they do not listen to their customers. The person offered to take my car back, but I DO NOT have a problem with the car. The big issue I had was the customer service, the quality of it. We waited there for about 2 hours sitting down without a person coming by to let us know what is going on. We sat there until the sun went down and the accessory shop closed. Not a single person walked by and asked what is going on, there were a couple workers even watching the NBA. Well, pushing those aside, the call they gave me after I purchased the car is just awful. If you manage to read my review, then please take the time to ask for me opinion as well. The finance person called and said that " we will take your car back, we will take your car back." Once again, the problem was not the car but the service! After I reiterate this many time, the person goes "oh okay, i will talk to my manager and give you a call back real quick." I believe the call came in sometime Saturday afternoon between 4-5, Today is Thursday, and they have yet to give me a "quick call back." just lovely.

George Samor gave me a real positive experience buying my car. He was not pushy and got me a great deal.

Sales agent was very helpful! She was easy going and understanding and accomodating of the peculiar buying need.

2nd vehicle from Toyota of cerritos, ca. Thxs for ur help and customer service

Jonathan Lozano at the autonation Toyota in Cerritos was awesome!! He helped me get my first car (a brand new 2017 Corolla se)! He was very helpful, kind, and not pushy at all!! I bought my car last week and he called me back with a follow up to make sure I was enjoying everything and to see if I had any questions! Thank you Jonathan and Cerritos Toyota! I will be back and recommending this dealership to all of my friends and family!

Mark Bell is at Autonation Toyota Cerritos. He made the process so easy.

Great service, will recommend to friends and family. Very helpful staff and informative.

I had an excellent experience yesterday..this is the second time taking my 2016 Toyota Tundra for service...Fabian Martinez was very helpful, he got me in and out for my oil change, etc in a timely manner, he went over everything that was done and advised me when my Tundra will need to come back. Fabian was professional, yet personal as well...I hope on my next visit, I can personally ask for him. Thank you again, Fabian sincerely, Laurie Graham

Everyone was ready to listen to what I said. They were prepared to help me when I needed it. They tried to get me what I needed as soon as possible and were very nice to me.

Jonathon Lozano helped my daughter buy her first car. We didn't want any pressure or stress when we first went to look. She decided on a specific car and we returned a week later. Jonathan sealed the deal and we were out there in less than 2 hours!!

Benji helped us to get a great deal. Much better than Toyota of Carson. 1st class all the way.

I recently took my RAV4 in for a scheduled maintenance. I was really impressed with the level of custom service I received. Especially because this service was all going to be of no cost to me. Gina was very professional and got my car back to me at the time she said it would be done. The whole experience was great and I'm happy to take my RAV4 back to this dealership. Thanks!

I set up an appointment with Brian Gonzalez, who was very straight forward and helpful on the phone. He understood what I wanted and quickly helped me settle on the 2017Toyota Camry SE. While he was getting the car ready, he continued to check in and let me know waht was happening and how long it would take. He never tried to put pressure on me to purchase more than I needed or wanted. It was a pleasant experience. Thank you AutoNation and Thank you Brian Gonzalez.

Fair. I got a goos service from the internet fleet personnel but the problem was the finance department. They are unentertaining unlike the fleet guy he's very much patient to answer ALL the questioned i asked. Even answers phone call tho its days off. Very caring and helpful for firstime buyers like.

I bought a 2017 Tundra from AutoNation Toyota Cerritos and had an extremely great experience doing so. Jonathan Ortega in the Internet department was very helpful, respectful, and honest while helping us make a great purchase. Jonathan, GM James and the financial department were all very helpful and went above and beyond to make our buying experience a great one. I will definitely be going back to AutoNation Cerritos for our next family vehicle.

I'm very happy with my new Toyota and so happy for choosing Toyota of Cerritos for shopping for new car. Tony Park help me a lot. He was very kind and very patient. He help me to choose the correct car for me. He has a very excellent costumer service I would definitely go back.

Got the truck I wanted at a really good price. Great sales person Sergio Corona. He was very attentive to our needs. Thank again. William and Kathleen Clark

Great experience! He was very helpful and made sure I was happy with my purchase.

TERRIBLE! Go to LONGO for Service. I waited 3 hours for service yesterday with a 7:20am appointment. I told them complete service BUT for except a tire rotation. They changed the oil, that's all and didn't do any fluids, air filter, anything! In addition, I just had my car at their collision center, Lexus of Cerritos (Long Beach) for bodywork​ and was flabbergasted that my TRD FRS was painted multi colors of Yellow, but not YUZU yellow. 2 people told me that their body shop manager would actually be at their location at 7:30am. I told both of them, I wanted to speak to him right away. He never came and after 3 hours, other people stated that, he was actually at Longo. Which is BS, because I later found out that that is a different owned dealership and does not have this manager at their location. DO NOT go to this location.

I got my 2017 Toyota Camry at Auto Nation for Cerritos, Rachel Nunez (sales rep) assisted and made my experience a Great one, everyone was so helpful the process was faster than I thought. When I am ready to upgrade I will be going the AUTO NATION

Excellent experience. This my 4th car I buy in this dealer.

I traded in a 2015 RAV4, that I owned free & clear, for a Corolla. It was all set prior to getting to the dealership as I'd been emailing back & forth with a sales mgr. I got to the dealership for the 10:00am appt & was told if that mgr wasn't available to ask for a certain person, which I did. I was taken to a table to sit & wait....that was about 20 minutes, the guy that came to get me was neither of the people I'd asked for, nor did he know anything about the prior emails. I felt a bit rushed when it came to being shown what was in my price range, maybe the sales person wasn't going to make much off of the deal? I knew that the dealership was going to make money off of the RAV4 but I felt like I should've been given time to look like anyone else. Once I went into finance, someone from the corporate office was sitting in to observe I assume. That person was the one who took my credit card to run but ran it twice...he came back with one slip that said "declined"..where was the other receipt?? It was all pretty unprofessional, especially being he was from corporate. After being there for 6 1/2 hours, I just wanted out. My credit card was hung up with the two pending transactions for 1 week....it just got cleared up this morning so 8 days after the fact. I've got mixed feelings about the whole experience as it was like nothing I'd ever been through before. I tried emailing some people at the dealership about this but have yet to hear anything.

mr. weng foong is the BEST.. will definitely recomment this dealer to a friend.. thank you autonation toyota cerritos for the best customer service??

We have a great experience with Mr. James Han who explained us thoroughly about the Tundra amenities and its function. We are very happy how were attended during our purchased and after when ever have a question he is always prompt in answering them.

Very happy with the service received. Great staff!!!

Braulio was very helpful and made sure my car was ready in time as I needed to rush to an appt.

Service Adviser, Edgar Sagarnaga was extremely helpful and professional. Edgar kept us informed as repairs progressed and worked with our difficult vehicle schedule needs. The completed work appears to be high quality and we are most grateful for the service commitment.

Everything about my experience getting my first car was all due to Farshid or Ray helping me out. Got me the best deal for my financial situation.

Kris Thompson was so nice and explained everything that needed to be done on our vehicle. No pressure with any repairs or replacements!

Weng foong is very nice and helpful . He provided me the good rate as well as complete answers of all my questions. Fully satisfied with bringing a new Toyota Camry XLE full option to my home . Thank you Foong .

Went through Internet sales to get our car. Would highly recommend Sergio C.

The fastest deal i ever made, we got 4 cars @ toyota of cerritos for the last 3 years, thank you Benjamin Polido and Aaron, my wife love the Porsche Cayenne, Great Staff at Toyota of Cerritos see you again next year�����

South Bay Toyota dealer is just 5 minutes away from where I live but Toyota Cerritos was worth the drive. It feels really good to see my mom really excited with her new Toyota. At first we were looking for someone who speaks Spanish because my mom hardly understand English yet John Beckelheimer managed his way to give my mom and I the best experience in buying her first new car. #ToyotaCerritosallthewaybaby

The best service from Steve, Pedro and the finance department. They genuinely care about their customer satisfaction, I will definitely recommend this dealership

This was my first experience buying a car at auto nation in Cerritos since I live in Carona ,but from now on I will drive down to Cerritos and buy my future toyotas there . Michael was awesome , he went above and beyond helping me get exactly what I wanted and explaining and showing me everything . The whole experience was very easy and nice . The staff there are all very nice and knowledgeable .I will highly recommend Michael Gibson and Cerritos auto nation to all my family and friends . I love my new Tacoma !

This was the 1st time I had actually been to the dealer where the advisor didn't try to push or sell products/repairs ...makes for a more pleasant visit and probability of returning. The idea of just making their suggestions or recommmendations is preferable over pushy overbearing sales people.

I went because of a recall letter and Sence I was going to be there I really wanted to have the motor cleaned and a new battery but was side tract and told what they recommended I could go on and on so needless to say 1000 dollars later and a phone call telling me the recall did not pertain to me plus I explained that my radio worked when I dropped it off and did not work when I picked it up but of course they did not do it seems every time I go to that Toyota I cry I have so much more to say but I want to have a good day I just get upset when I think about how they suck

We had the most pleasant experience with Zee. He was knowledgeable and completely customer service oriented. He is the best car salesman we have ever known. He was there to answer questions after the sale and was concerned that all our questions were answered. He is a stellar car salesman.

Incredible service and incredible people. I went just looking for deals and left with the car. They are incredible passionate about their job.

Mr. David Gray was very professional , kind, understanding and granted our needs. Gave us our best options without any pressure. I would that buying vehicles since I was 20 years old. This was the first time I had the best experience and fastest. Mike did our paperwork and explain everything very good. Great Job to Toyota for hiring quality employees like David and Gray. Thank you again. My boys are very happy with their vehicles.

Miguel Moran was very helpful in the service of my RAV4.

AutoNation has very friendly and helpful service to the customer.

My experience at AutoNation Toyota Cerritos was excellent. The dealer who assisted me, Mr. Albert New was very friendly, helpful and patient in showing and explaining the difference between the previous and latest models and its features. When I decided to purchase the brand new Toyota Prius 2017 Three Touring, he explained to me the payment options very clearly and he even took time to make sure that I knew how everything works in the car for it has high tech features, he also assisted me in setting up the blue tooth, entune app with my cellphone, etc... It took us nearly 5 hrs to finish the transaction but it's all worth it. He was detailed, no hassle just relaxed negotiation. I would highly recommend AutoNation Toyota Cerritos to anyone who is lookinh for new and used cars.

Jonatha was great in finding our family the dream car that we were in search for. Polite and courteous. No haggling for a great price

Great agent, very friendly and helpful. Exceptional service by the sales agent.

I walked into the dealership with one car in mind, the FRS! I knew what I wanted and just how badly my heart desired it. I was desperate to find my dream car, a car I had been looking for. Joseph quickly showed me around and took me to his best and most recently delivered and inspected FRS on the lot since I was more interested in a pre-owned one. At first, I took a step back and evaluated the situation. Was this really the car I had been dreaming of? No way, I told myself, it couldn't be it. It wasn't the one. But the longer Joseph showed me everything about the FRS, the more it all made sense. He kept it all up too me, never pushing me to do anything, but just gave me the facts. Joseph explained to me how the cars are inspected piece my piece before they're brought out. Every used car on the lot takes at minimum of 2 weeks for inspection before it's put on the lot. The one we were looking at, had just been brought to the lot that very morning. Was I really just about to take this car home? It was in mint condition and the price was so fair for its value, but I was still a little hesitant, it's a car purchase after all. But thanks to Joseph, I was lucky enough to get all the real support I needed in finding, not just any car, but my dream car. Joseph was so professional and friendly and most of all he just made a stressful decision so easy for me. This man knows how to get you a good deal, trust me do not waste your time anywhere else. I went to another Toyota dealer before coming to this one and let me tell you, you cannot beat the customer service and deals at Cerritos Auto-nation Toyota. In fact, If you want to be stress free and have peace of mind in finding the lowest prices and the cleanest cars, this is the best place to go. You are dealing with by far the best car dealer in the industry when shopping here for a Toyota! Let's not forget it's Cerritos auto square! Make sure to ask for Joseph, he was he one who helped me get the best deal possible! He made it simple for me because of his awesome personality! He laid out many options for me and gave me such a great offer in buying the car I desperately wanted. This is significant because everyone wants to get a good deal! He loves helping you and genuinely just wants to help you find the most practical and best options for you're budget!! He genuinely wants to get you the best deal. Not only did he handle everything for me and made it so simple and easy to try different financial options with his coworker Don, from Finance, he also guaranteed me the best price on the market for the value of the car !! You will not find a better car price than at this place, where car prices are priced for their outstanding quality. This is unheard of, they only sell preowned cars that are practically like new at a discounted rate! They also have such a huge selection to pick from in new cars as well! If you have ever gone car shopping you will immediately realize that there are very few dealers that actually care about helping you get into the best possible car for you. But over here they really care about you getting to a payment and price you're comfortable with and give you numbers that make sense!! Go ahead and check them out and you will be happy you did. Without a doubt this is by far the most professional car dealer in town, I went to a few other Toyota dealers, none matched to the Car buying experience here! You won't regret it! Take action, save money, and go straight to the solution. Nobody cares about you as much as Joseph, he'll get you what you want with no pressure to buy! Don't waste another second, go meet with the expert professionals at Cerritos auto nation where egos are left at home and angles are waiting to serve you in car heaven!!!! ??

Tony and sisira would very helpful and friendly. Made buying a car an easy and fast experience

Very good expiriens all the sales rep were so nice and helpful i will defiantly will go back

I have been a loyal customer for years. Within my family, we've purchased 3 cars here over the last 7 years. In the last month, both my sister and I have brought our cars in for service. The service department scratched the front bumper of my sister's car and, only after she complained to the manager, they grudgingly offered to repair it. The "repair" consisted of them applying touch up paint, yet you can still see the scratch/gouge in the front bumper. After this incident, I was concerned about handing my car over to them but I had to bring it in due to safety recall. I have no issues with the manner in which my car was handled; however, the customer service when I brought it in was fair at best. I had one service person hand me off to another and then when they called me to pick up my car, they sent me to 2 different offices and then I ended up having to go to the cashier. In my opinion, the service department is disorganized and lacks customer focus. Very sad to see that service has deteriorated so much.

Toyota nation of Cerritos provides me with great service.

Tiffany Baker always goes out of her way to explain all repairs and costs..She is efficient and always Professional...She will always be My #1 Service Advisor at Toyota Scion..???

2nd car purchase in a year, another great experience!

As always! Good service & a very accomodating employees( tiffany) senior supervisor service dept.

Cerritos Auto Nation Toyota is the best dealer to buy new car because I got best deal for my brand new 2017 Toyota Camry LE and also service technician Kimberly Quintero is very helpful and did the job perfectly for my car. I recommend anyone who intend to buy new car, please go to Cerritos Auto Nation Toyota. Thank You.

Overall very friendly and courteous. Exceptionally clean waiting rooms and services. Thank you especially to Sergio Corona. Really nice guy, felt like family

Excellent experience , he was very curtious friendly. Did not waste my time

Excellent red carpet service. I did not feel rushed through the entire car buying process. I wasn't super sold on the lighter interior of my new highlander, and they said no problem and did a car swap and brought back the car that I fell in love with. I love the way it drives, its so quiet. Albert really took care of us and we would come back for all of our Toyota business. Thanks Autonation Toyota of Cerritos!

The waiting room is always a very nice place to wait for your vehicle while it is being serviced.

all the services were excellent and fast. Thanks. on line service was convenient, but I hope the vehicle color should be more distinctive. And extra service should be given to the customers.

I came in to get my 140,000 mile service done. My service adviser was Oscar. He was great he explained everything to us and they preformed the service and did a great job. I will continue to bring my cars in here for service. Thank you, Danny Schneider

I did my research on Kelly Blue Book site and discussed the car and colors I was interested in with John Beckelheimer at Auto Nation via emails. My wife and I popped in and first test drove a couple of similar models and John brought down from the huge garage a few colors to access. We took our time and then presented what I would like to pay for Johns AutoNation calculation, which was better to fair than the Kelly Blue Book FMP. Auto Nation agreed to 2/3 of what discount I further requested and we paid cash and received an additional $500 Manufacturer rebate. I loved the calmness of the deal, and of this dealership. More cars, models and colors equals the dealer's ability to sell cars faster at a better price. Thanks John. We love this Automobile.

3rd time doing car service. First 2 visits spend 4 hrs for oil change. 3rd visit was told 3hrs max for maintenance (oil change), waited 5hrs. Just because I didn't want to pay $100 for rear breaks adjstment. Had tires & breaks done February 3rd I told the guy, but he insisted in me paying the $100 dollars. If I hadn't bought the service plan, I would never in my life come back to this horrible place.. I don't know If any of the service advisors are Hispanics & I'm only saying this because in the 3 times I've been there I haven't seen or been attached by one.. I don't and wouldn't recommend this place to anyone.. Sorry but I just had to put review for people out there to know what to expect when coming to this bad place.. Stay away from this guy (Service Advisors: Khalinder Sharma)

Had a great experience overall. I had to drive over an hour to get there but it was worth it.