13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Cerritos Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Toyota Cerritos

So back in may, after looking for the car i wanted for a couple months, one finally popped up at this particular dealership. We were unfamiliar with the “haggle free” process but nonetheless we still got the vehicle for what i believe still was a good price. Walking in everything was fine, i was promised my car would be waiting for me to test drive but when i arrived it was parked in the lot between two cars still dirty, no big deal, they got it out for my test drive right away. We met with the initial sales women, Samila, who walked me and my father to her desk, and she was honestly the best part of the experience. Super kind, super helpful, and made sure everything was transparent to me. We got everything squared away with her and we were introduced to the finance women who i believes name was Kristen, hard to miss her since she stated she was the only female who worked in finance at the time i went to get my vehicle. I let her know i was already PRE APPROVED through my credit union with most likely a better rate than she could offer me at 1.7%. She stated she was going to see if she could get me a better rate with one of their lenders to which i objected. No big deal. We went into her office and started the paperwork process, she then offered us all the ins and out of vehicle protection and so forth, but being pre approved for a certain amount i could not go over my loan and she said she understood she had a “special package” for me with reduced prices on what she thought i might want, which is completely fine, i understand it’s her job to add protection as they sell cars and she might get commission, who knows. No big deal. Now she was nice, until i rejected her proposals. I told her i only wanted GAP but she stated i could not get GAP coverage unless i also got Theft coverage totaling out to over $2000 dollars more on my loan. I rejected her proposal. This is when things went completely bad. Her entire mood changed and THEN all she wanted to do is get the paperwork done once she knew she didn’t have a sale with us. She became rude and standoffish, no more cool conversations, no more smiles. Whatever, i just wanted the car. So we left the dealership finally. Mind you being pre approved i should have been in and out in a couple hours maximum. It was almost 6 hours before i finally got out of their. It did not end here. The following day i turned in my paperwork to my credit union, since i was going through them they would take care of everything after that for me, great. 2 days after i turned in the paperwork i get a call from a random number while I’m at work. It’s Kristen the finance women, she called to let me know they still hadn’t got the check for the car from my credit union and THREATENED me in the nastiest attitude voice that if she didn’t get the check by the next day i would have to go under their rate and their lender or turn the car in. Mind you my credit union let me know they were one day shipping the check. I immediately called the union and let them know the situation, they let me know the check was DELIVERED the previous day and sent me an email with the delivery transcript stating it was dropped off with the person at front desk. I contacted the dealership again and asked for kristen since she wasn’t answering from the number she called from and they let me know she WASNT EVEN IN that day, so she called me to threaten me on her day off???? The next day i was contacted by another finance team member and i turned them to my credit union and they got it squared away. Turns out who ever got the check that day DIDNT turn it in to their head finance advisor or who ever is in charge and they magically found it on his desk in a pile of papers a few hours later. Thanks for the stress. I feel i was threatened and harassed by a member of this dealerships team just because i opted not to cover my car through them. Kristen also “Shotgunned” my credit, running it through 6 or 7 different lenders, ruining my credit with each inquiry she made even though i told her i was PRE APPROVED and didn’t want to go through their lenders. Unprofessional. Calling me on her day off? To make threats? ALSO, i got GAP including theft through my credit union for ONLY $375. Whatever the case me be with her, i will not ever be recommending this dealership due to the later half of my experience. Thank you samila for being the best part of my experience and helping me with my vehicle.

Joseph Martinez III Sep 5, 2021

I recently purchased a 2021 Toyota 4Runner TRD Off-road Premium Package. I had been waiting for this truck to arrive much like many others who are waiting for shipments of vehicles to arrive to their dealership for the past month or so. I was working with the Internet-Salesman Mr. Eddie Ramos. He’s great! Honest and attentive is the vibe I got from him. Though I was waiting for quite some time for the vehicle to be available to purchase, Mr Ramos made sure to send me any updates about the the shipment which I appreciated. I met with Mr Ramos, face to face for the first time and mentioned that my personal bank, USAA, had already approved my car loan for the 4Runner. No financing issues on my end. Just needed to give my down payment to the dealership and the appropriate paperwork to close the loan with my bank. Sounds easy enough. The 4Runner finally came. I test drove it, while Mr Ramos explained some of the truck’s features. I was excited and ready to go back to his office to complete the sale. As some initial paperwork was exchanged, I got on my personal laptop to finalize the loan amount with my bank and was right about to email Mr Ramos the documents the dealership needed to fill out. Then came the “Finance Manager.” He was initially polite. Asked about the 4Runner I was about to buy. Asked about how I was financing the vehicle to which I replied that my bank was going to finance me. He asked what interest rate my bank was offering and I told him 1.89%. He counter-offered that Toyota may be able to get me the same rate or better. I replied that I was ok and that I was ready to email Mr Ramos the paperwork from my bank. What the Finance Manager said next totally changed my attitude about the whole dealership experience. He said that, and I’m paraphrasing, “That’s not how we do that here. You need to get a check from the bank and hand deliver it to the dealership.” Ok then. I knew where this was going and that I’d probably have to sit down with him to hear out his offer. Fine. I’ll listen but I’m going to stick with my bank. He makes about a 30-60 min pitch about other “Toyota Products” I can purchase.I listen and politely decline. I can tell he’s not particularly happy that I’m not buying. He starts putting paperwork together for me to sign quickly. I felt rushed to be honest. He also reiterated that I needed to get a check from my bank which I told him was USAA. USAA doesn’t have a local branch. It’s mainly operated online. He then kind of back-handed threatened that if I didn’t produce an actual check from my bank that I would have to personally pay for the vehicle in full. I don’t take kindly to threats, but I maintain my composure hoping that this will soon be over and I can drive off in my new 4Runner. Next came the down payment. I produced my Debit Card and he ran it. Declined. I contact my bank to make sure that any limits are lifted for the day. Mind you I want to pay out of my DEBIT CARD. He runs it again like a CREDIT CARD. Declined. I call my bank again. My bank asks me if I’m paying with or without my pin code. AH HAH! I’ve been wanting to pay with my pin code the whole time. I go back and ask to use my pin to pay. He tells me that his debit card machine isn’t working. I ask for another machine. He hesitates and says that it could be a while to find one. I then had enough and said that if he doesn’t find a machine so I can PAY MY DOWNPAYMENT in the next 5 minutes, I was going to leave! How are you going to tell me that an AUTONATION as big as yours doesn’t have a working debit card machine! And sure enough he was able to find a machine real quick in his boss’ office next door. FINALLY my payment goes through! Oh by the way, I hate playing this card but I’m also an Army Veteran, which is how I’m able to bank with USAA. The Finance guy would tell me “Thank you for your service” but during my time with him those words sounded fake. A WEEK LATER, and after a ton of phone calls with my bank and Mr Ramos, AUTONATION finally gets the paperwork correct with my bank. 1Star Rating if not for Mr Ramos.

Allan Daus Jul 6, 2021

Where to begin? Purchased a 2018 jeep wrangler rubicon JL with 10k miles from autonation toyota cerritos on Tuesday 6/22/21. -Had an appt on Monday to take a look and test drive. Followed instructions on email to ask front desk to page salesman I was corresponding with. When I arrived, did just that and was told by the person in front he did not know of this person. He asked another person who proceeded to look for this salesman. Came back a few minutes later and said he wasn't able to find him, but proceeded to attempt to help me. -The wife and i had seen a few vehicles prior to this, but she was in love with this jeep when she saw it. Even though it wasquite a bit more than the rest, i decided to fork out the extra money to get that "perfect" vehicle. Told the salesman i would be back tomorrow with a personal check and pre-approval from my credit union since i had work that day. He asked me to sign some documents and fill out a credit app to expedite things when i arrive the next day, Tuesday. Was told credit would not be run until i arrive. I thought fair enough, so i signed. One hr later, i get an email from Experian informing me that my report had an inquiry. Emailed the sales manager and she said she did it. Very misleading. What if we changed our minds that evening? -Going over the vehicle, i asked if there was a controller for the winch. Salesman said no, most likely operated manually.Doesn't make sense to operate a winch manually. I then emailed the sales manager the same concern. She said she took in the vehicle personally and there is nothing. Fine, i'll just buy one myself then instead of making an issue out of it. Tuesday, the day of delivery i was told my the salesman the winch is tangled. Said i could have it repaired by a professional. Are you kidding? I was not about to buy a vehicle with a known problem, and discover the problem was deeper than that.He then asked everyone at the dealership to help, and in the end it worked. Kudos to everyone who helped. Also, as added bonus he said he had the winch controller. -While finalizing paperwork i asked where the freedom panel carry bag was. He said he didn't see any. Just did a final sweep of the car. I then showed him the ad, under dealer notes, freedom bag included. They ended up ordering us one. But it ends there. -Drove the car home and on the way got a warning to pull over safely/engine will shut off. Barley 30 miles off the lot. Thought maybe it was an alert to let me know to drive safely. Didn't think much of it. Wednesday had work so didn't drive the jeep. Thursday morning, my wife took the newborn to the doctors and lo and behold, the alert came back on. She was afraid so ended up leaving the jeep at home. I decided to take the jeep to work to see if message came back, which it did. This time, 3 more warning messages appeared: 1)auto start/stop not working 2)battery warning light 3)check engine light Contacted salesman immediately. He told me i could take it to jeep, or back to dealer since it's still under manufactures warranty. I said I will bring it back. I bought it there and was not going to drive around town out of my way to get these issues rectified. Salesman told me to call service to schedule an appt. Said they were not allowed to go over to service and request this. Some customer service, not to mention an absurd policy. He ended up getting in touch with someone. -Asked for a loaner and was denied? Seriously? Had the car for 48 hrs with 30 miles. Told him to ask for management approval, which finally they agreed to. -Brought the jeep in Friday morning and ask for a specific person which i did. Again, the person helping me did not know who this person was. Thankfully there was another gentleman who was able to locate her. Told her all the problems and was informed that they would be taking the vehicle to jeep to have issues addressed. Waited 1 hr at enterpeise for them to send over an approval. Today is the end of business day Monday still no updates. Smh

Allen Ha Jun 28, 2021

I used to drive Honda HRV 2017 and never had any mechanical problem thought of buying it instead. But then I saw the newest model of the 2020 RAV 4, felt in love with the design. So, I decided to get one on 9/27. It took 5 hours to get me on the road (it was a long wait/process) though the personnel were very attentive and accommodating. For a month, my drive to and from work were ok, not as smooth as I expected. I felt that it's a little noisy and bumpy, not sure it just my imagination; I drive only 7 min to work. Then, on 10/29 the car won't start. I called the road assistance for help. First, I tried their online appointment system it was not as friendly using the cellphone. So, I ended up calling for help. It was soooo frustrating, I was already late for work; lady just took her time to book the road assistance. She was pleasant but there was no sense of urgency and the questions were not relevant. Then, finally the guy came to jump start the car, he was sharp and quick. I asked him what happened. He said that the battery just went dead and added that I'm the third customers with the same issue. He advised me to bring the car to the dealer for service. So I thought not now, I have meeting coming up; maybe this weekend not knowing what will happen the next day. But then the next morning it happened again and this time the booking for road assistance was quick but the guy came after an hour of wait. Again, it was so frustrated to go the same process. And while waiting I called the dealer for service. After the car was jump started I drove straight to Cerritos dealer and had it service. The lady said it will take 2 hours to complete the service, I can stay or take the shuttle ride to selected destinations. But I work in Santa Fe Springs and nobody can pick me up. I asked for loaner and she said there was none. So I waited until it was done around 1pm. That's the whole experience only a month after buying the new 2020 RAV 4. The problem was not just the unit itself, it's everything from the long wait on the purchase date, road assistance system (no sense of urgency) and finally, the car issue. Very disappointed. Should I recommend the dealer? Maybe, I like the people that processed my papers. Should I recommend the RAV 4, not sure. Something wrong with it. Every morning, I had this feeling it will happen again. As for the Road Assistance system, they need to check it out; it needs to improve.

Felicidad Orozco Nov 3, 2020

They kept my car for one whole week and didn’t even offer a loaner. I initially got an apt and dropped It off 7/7/20 at 8:40 AM and took in my 2019 Toyota Camry SE that I bought there like a few months ago (btw Daniel from the sales department is great, I’m happy with the sales department). I went back home & they said they’d call me 3-4 hours once it’s diagnosed. I don’t like to be that Karen who is always on top of people so I waited 5 hours and I called to ask for an update. I couldn’t reach Bianca, the person that was assisting me. So another person checked the system and told me they were still working on it. I waited another hour. Tried calling again and I couldn’t get ahold of the person who was taking care of my car. I ended up having to ask for a ride to get to them to get another update. At this point 6 hours had passed. They ended up telling me that there was a bunch of sand on top of the motor and was asked if I replaced the bumper in an accusing tone. She then proceeded to tell me that they wouldn’t cover anything that I did to cause damage on the car. I got the car about 2 months ago. I’ve just driven it home and to work on pavement. I’m pretty darn pissed off that after just 2 months of having the car with 10k miles only on it and I’m having problems already on top of that get sort of accused of doing something to MY car and basically tell me that they won’t be liable for any damage caused. Btw I’m paying auto nation insurance & warranty for service and maintenance . Not only that but they couldn’t even pinpoint the diagnosis and basically told me that I had to leave it over night. Basically they didn’t even look at it and I’m thinking it’s because I have warranty with them. Let’s see what they say tomorrow once they actually diagnose it. Maybe then I’ll change my review. Update: Last thing we were told 2 days ago was that it might be the fuel pump so they would change that and see if that can fix the possible issue and nothing has gotten fixed and I still don’t have a proper diagnosis it’s 7/10/20. There’s a lack of communication and it seems like THEY BLOCKED MY BOYFRIEND’S NUMBER since he has been trying to contact Bianca. I kinda figured because I called through my phone and a desk representative answered right away and took a message for me to give to Bianca. When my boyfriend calls from his phone every time it goes to voicemail. NOBODY WAS ABLE TO GIVE ME AN UPDATE ON THE CAR. My boyfriend has been the one who has had to call in order to get an update on our car. & even so there’s not really any progress with the car. They are just horrible and a total nightmare. We are car less and still have to go to work and they don’t even communicate anything. We are lost completely lost as to what’s going on and what we should do. We will probably just pick up our car tomorrow and take it to another Toyota Auto Nation dealer because Toyota Cerritos service department is a total nightmare. End of story: IT WAS A RECALL THAT THEY ALREADY KNEW ABOUT! It was the fuel pump and they got “back ordered” and they kept the car for one full week. Never offered a loaner. I missed work twice because they would never answer the phone or call. When I asked for a loaner they put me on a waiting list. Just don’t get your service here.

Adriana Jul 30, 2020

I had an expensive maintenance service at your center on June 29, 2020. I have been going to your center for 15 years and I have always followed the recommendations your staff suggests to be able to maintain my car in good condition When I got my car back and started driving home, I noticed all my windows are open. This is the first time that I got my car back with the windows open. I tried to close all of them but the left back window will not close and it appeared crooked. I drove back to the service center and told them what I noticed, they looked at my paperwork and called Carlos Lopez who assisted me earlier. He did not come out to see me or assess my new situation. Another one of the staff there looked at my window. We both noticed something blue, like a piece of gum is stucked there but he said it's part of the structure. He then said that it might be the regulator and that to fully assess this, they have to take the door to inspect it further. I told him, I do not have time for this, I was in your center from 0900 till 1300. I have other things to do for the day and I have to work the next, which is yesterday. Still, Carlos Lopez did not come out to help, when your staff there told me, that it is supposed to be him to help me with this. I have gone to another car shop and made an appointment to get my car fixed. Up until then, my back left window can be pulled up and down manually. This is now a safety issue as my car can be broken in anytime now. I have spent around 830 dollars for my visit yesterday, and the next appointment is going to cost me again. Again, I have been going to Toyota for 15 years for my maintenance and repairs. Nothing needed to be repaired in my car at the time of my visit, i just came for maintenance service. After yesterday, I will not be coming back, I plan to buy another car soon and I for sure, will not buy a Toyota anymore. I am but one customer only, and my business probably does not mater to any of you (as exhibited by Mr Carlos Lopez yesterday) but I do deserve some form of courtesy for the 15 years that i have supported your business. I would also like to point out that my windows were working fine prior to my visit yesterday and again, this is the first time, that I received my car back with all the windows open. I have chatted with a customer service representative yesterday on your website, it was Ms Olivia S that chatted with. I told her my concerns and all I got was this was being forwarded to your customer service. And so yesterday, I got 2 emails, 1 for thanking for my business and asking for a review, and 1 asking for my next appointment. And while all these are automated responses, I still expected a little bit more courtesy, respect and humanity, rather than an automated response.

Joseph Lim Jul 1, 2020

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all I got was the run around, transfer to voicemails, they would pick up and hang up the call. So no, no matter how good of a “deal” you might get I do not and cannot recommend anyone purchase a vehicle here due to their customer service or lack there of.

Elaine Garrido Jul 10, 2019

Eaine Jul 10, 2019

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Cerritos Difference

Recent Reviews from AutoNation Toyota Cerritos

Cars.com

Edmunds

Facebook

Google+

Structure My Deal Recent Activity

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Cerritos Difference

Recent Reviews from AutoNation Toyota Cerritos

Cars.com

Edmunds

Facebook

Google+