Went in for my routine oil change and tire rotation. My service advisor was excellent at explaining other needs as my carvis slightly older. I felt no pressure to add service. Very nice and friendly staff.

I had a really easy time at this location buying my first new car. I really want to thank Rene, Ali, and especially Samila. Samila was the perfect salesperson to work with, and she felt like a friend. I was able to get things done efficiently and learned a lot from her about my new vehicle. Thanks to everyone and again special thanks to Samila!

Professionalism, knowledgeable,and honesty And awesome inventory

I was fortunate to have the 2021 Camry Hybrid available on the lot for reasons that inventory is scarce. I would have preferred NEW. Anyways, process was painless with the exception of being told that I will not be able to drive the vehicle home unless I provide proof of coverage for the vehicle given its Sunday afternoon and am unable to attain coverage. I've purchased several vehicles in my lifetime and coverage has never been an issue.

Nice and wellcomed staff look for u if hve any question and explain good to u about everything

Albert New The best sales Professional in the industry!

Superior car purchase with a great price. Sales personnel were professional with an exceptional knowledge of the product. Financing was quick and easy. I'll come back again.

Great, professional, and caring employees. They made the whole process easy and fast Thanks

Thank you for your service. I appreciate the courtesy my first time coming to get a car the workers are very nice and welcoming

Had an amazing experience at Auto Nation Toyota Cerritos. We sold our car there, got an offer online and they made the process stream less! Greg Hamman was amazing and very helpful, I would recommending anyone buying or just selling a car to use him, he was amazingly helpful!

It seems like they no longer sale new cars, had 10 times more used overprice cars that new, lol

When you go, ask for Dexter! He went above and beyond for me. I had just come from a dealership and the men were extremely rude to me. Dexter got me a new car and it even came earlier than expected! He even told me about a study technique because he knew I'd just started medical school! Everything ran smoothly and was done quickly which was great because school is demanding so much of my time. I would definitely recommend Dexter to friends and family. THANK YOU!!

I had been looking for a car to purchase for about 3-4 months. Out of all the places I had gone to; toyota automation was the only place that helped me select the right car for me. Daniel with Autonation did such great job on helping me get my accord. He made sure to all answer all the questions and gave me suggestions too. Thanks to Daniel I was able to purchase my car in a day. Highly recommended toyota autonation and Daniel.

Setting the appointment online was seamless. The customer service & communication was awesome. From dropping off my car to picking it up, so efficient!

Bought a Toyota Corolla here, Gregory Hammann helped a whole lot, made my whole process very easy. Transparent and honest, his expertise came in very handy, I highly recommend him if coming to this location. Great hospitality you do not get anywhere else!

Excelente servicio y amabilidad al cliente!! The Best dealer!!

Matt Nikkhoo was so helpful and friendly despite my grumpy loving husband. Thank you so much for all your help.

First time car buyer at this place. Edwin and Eric are both amazing with making this easy and understandable for a smooth purchase. Both great with communication. Over the phone amd in person. Loved how Erics office is so welcoming and with beautiful art work on the walls. Will definitely be back for our future cars. Thank you!

Came in to see a used car listed for 10K only to be told an extra 4K will be added for “installing an alarm system”, uhh ok strike one…when I asked for my drivers license back I was literally scanned up and down and tossed my ID card on the table with the worst stank eye attitude as if I just offended this man’s grandmother. No use for that kind of treatment, I’m a human being too so it’d be nice to be treated like one…? Ok sure strike two, but the kicker is that this guy was the most dressed up salesman there. Had I not been so confused about why I was treated so poorly, I would’ve gotten his name. Maybe then I could at least call the GM number given by the replying automated message on this review page and ask if maybe it was him who had such a bad day…? Even though their company bot will likely reply to me with a trash chute number to direct all complaints on the Google page, I write this to warn anyone who might be wondering if this dealership is worth a visit. TDLR; if you can read this, AVOID THIS PLACE

Excellent and fast service, my advisor David has always helped me in efficient and kindly manner.

Carlos Figueroa was the person that helped us out. He was so very helpful and patient with us and explain everything and anything that we needed to know.

I had a great experience at Toyota autonation of Cerritos buying my 2016 chevy camaro ss. Patrick Quizon and bijan helped me through the whole process Patrick is a great salesman helped me through everything made everything easy would highly recommend anyone buying a car to go to him.

It was a great experience for buying a car from Matt Nikkhoo and they treat us just like family!

Greg and Samila are very helpful and put in the work to have me get into my RAV4. They accommodated my very tight schedule and everything turned out great! Thanks y'all!

Very efficient service.

Dexter was amazing helping me get my brand new car, God bless you Dexter for all the help, thank you.

Came to autonation cerritos to see about some cars I saw online. Edwin punsal helped me figure out what I wanted and ended up choosing a new toyota corolla. Had to wait a bit of time for the car to come in but Edwin was in touch with me about the status of my car and also advised me of models that came in before my car so I wouldn't wait as long. Great experience and ended up getting a car better than I expected!

Service technician Adolfo was great I had used him before and requested him again and he didn?t disappoint me.

Excelente el advisor que me toc� muy amable, de esos deber�an de contratar m�s.

Victor Salazar Pereira was excellent surpassed my expectations he was awesome go to him for your next car purchase!!!!!

You were kind and nice to me.. And thank you for letting me know the current problems with the car

The Service representative was efficient and attentive. He told us about the shuttle that went to the mall while my truck got an oil change. The oil change was faster than expected. I was impressed how streamlined the process was compared to a few years ago.

good

I had maintenance done for my lease. Stephanie was very nice and accommodating. I’d recommend this dealership

Wish I could give negative ratings. Horrible experience, please avoid this dealership. Long story short I was rear-ended by a pickup truck and my car was totaled, needed another car urgently and believe me this dealership did not make the process of buying the car easy. Buyers be aware this dealership will make you buy unnecessary add-ons/services inorder to reserve the car, kind of a mark-up. They were asking me $6.5k extra on top of MSRP. After multiple rounds of negotiation I still had to pay $3.5k over MSRP to reserve my car. After reservation (paying 3.5k over MSRP) and waiting for 4+ weeks I got a call from my sale rep saying my car has arrived. On my way to the dealership he called me again saying there was some confusion and that car was reserved for someone else and the one reserved for me had a different VIN number. But the funny part was on the reservation paper I was given had the same VIN number of the car which was on their lot that day. Sales rep was unprofessional and wouldn't talk made me wait for 1.5hrs saying manager will be out and talk to you regarding the confusion/error on VIN number printed on my reservation form. Had to wait another 1-2 weeks until I got a call from the dealership again saying that my car has arrived. I still believe they sold my car (original reservation) to someone else at a higher price. Talking to my lawyers about this whole sales process and if we can take any legal action. Told my lawyers if they win any money they can keep 100% of it but to make sure they give the dealership a hard time. Taking advantage of people in their bad times is the worst thing someone can do. I don't want any money but hope the city/state fines them for their dishonest sales practice and my lawyers make some money out of it. Posting from an alt account to protect my identity from general public but the dealership can find out who I am based on the above incident.

Well it started ok. I took my Venza in for a recall that I received and dropped it off with my service advisor. I asked my Advisor to please have them check the front end of my car that I was told by two other mechanics that I had a leaking boot and that the struts had an issue and she said that they would do an inspection of the car. The gentleman that gave me a courtesy ride home was very nice and engaging we had great conversation he was very personable ( maybe he should be trained as an advisor he seemed to listen and engage in conversation and listen to me ). So I received an automated voicemail the next day saying to pick up my vehicle at the cashier ( why didn’t my advisor call me and tell me if there was anything wrong with my specific concerns ). So I went to pick up my vehicle the following afternoon. I asked the cashier if she knew if my concerns were checked and she told me I had to go look for my advisor. Another person who seemed like she could care less not helpful at all. Would have been nice if she said to please hang on and I will find your advisor for you to talk to ( what ever happened to friendly customer service ). Instead I was told to go look for my advisor to ask about my concerns. So I looked for my advisor to asked her about the front end. She looked at my inspection sheet and says they did not make and indication on the inspection sheet. So I pointed out that there was no mark at all on the front suspension that it was blank so she told me that she would go ask the technician. Now I wait another 15 minutes before I told another advisor that I needed to leave and pick up my child from school. I was told that she would be right back to please hold on just a minute ( I could see the advisor in the managers office across from the advisors office #3 dealing with another issue, I don’t know if she ever even asked the technician if he checked my concerns ).so she finally comes back and just said if there was something wrong they would have marked it on the inspection sheet and if I wanted to wait she would have them look at it again Please keep in mind that I left my car the night before my appointment and received the automated call the next afternoon and did not pick the vehicle up until the next day so you had my vehicle for close to 48 hrs. Now you please tell me if you take your vehicle to be serviced and you tell your advisor about certain issue you have wouldn’t you like to have those concerns checked on specifically and advised on when you pick up your vehicle or when it was finished maybe a phone call that’s what you use to do. I’ve been going to this location for many many years I’ve bought cars from this lot and have serviced many cars here maybe it’s time to find another dealership. Very unhappy and feel very unappreciated!!! Would you be happy!!!!! I don’t think so!!’ Ron Croft.

Still waiting for a part of my payment to be receive after almost 2 weeks of selling my vehicle! I’m following up & contacted the management by calling, texting, leaving voicemail & email to get my check but unfortunately no responses, so sad.

Great, friendly service. Service was faster than expected. Professional encounter!

My service was good, I ended up having something wrong with my car that was caused by an accident I got into earlier in the year. My insurance was wack and stupid, but my Toyota service advisor was understanding about the process.

The whole time my advisor Julian was not helpful. The waiting area is outdated and not clean. There was a long wait despite my appointment, and they kept pushing and pushing to add services to my vehicle even though I consistently told them that I had already done the services elsewhere or that I didn't want them. I will not be coming back here. Horrible experience, sad!

Carlos Lopez came through for me again. Excellent customer service and communication. Thank you Carlos!

Had an apt at 1120am my car took about 2-2 1/2 hours to complete as they were extremely busy, had great customer service and there was shuttle that was able to take me home as I lived within a certain distance from the dealership. The best experience I’ve had at a dealership from purchasing my Highlander, to getting the first service done. Great job guys! Thank you.

Very very happy with my service, Jonathan Lozano was a great help and answered all of our questions. I am so grateful to have been able to have him help us.

Carlos Figueroa was really helpful I was able to get my car and the rest is the stage was as helpful they gave me a clear understanding and answered all the questions that had.

2020 Dodge Ram FAULTY TRANSMISSION AND MAJOR ELECTRICAL ISSUES. I purchased a Dodge Ram from Toyota Cerritos about a month ago. I drove from San Diego to look at the truck and although I really liked the truck, I felt very rushed to make a decision for purchase. Victor was attempting to get me to sign paperwork before I had even made a decision. When we took it for a test drive I was only allowed to take it on a very short drive around the perimeter of the dealership. I was told I could NOT take it on the freeway due to "insurance regulations". Well after just a couple days of driving it I realized why they wouldn't let me take it on the freeway. The truck has a faulty transmission and major electrical and charging issues. The electrical issues included faulty head lights turning on and off, faulty charging system and electric running boards that do NOT work. They also lied about the electric running boards being factory and I was told they would be covered under the factory warranty. I was told they performed a "factory reset" and "turned them off" in the system. What they actually did was unplug them since they couldn't figure out what was wrong with them. The truck has been in and out of the dealership since the first week I bought it and I am still experiencing these issues. The Chrysler dealership would NOT diagnose or work on the running boards without a $200 diagnostic fee as they are aftermarket. Do yourself a favor and go somewhere else for a new or used car.

Gregory Baldwin and Victor were great! Let me see quite a few options before I decided on the vehicle I got. Only thing is the “detailing” was a little rough there was still some gunk in the door pockets. Other than that Leo in finance was informative and great as well!

I had the worst experience for purchasing a car at AutoNation Toyota Cerritos. I really feel I was scammed! Here is the story: My husband and I, after several weeks of negotiation with Ali Rahimi and Albert New, went to this dealership and signed a contract on 6th August 2022 with the condition that the car (New 2022 Toyota Camry Hybrid SE) will be delivered between August 16th to August 26th. The dealership (Mark Amini's group)ran our credit card, we signed the contract and we payed $10K as down payment. Up to now (Sept 21), we have been waiting for our car to arrive and have been calling the dealership. We even had to pay one of our monthly payment since the due arrived! We never received a clear response about when we are going to receive the car and most of our calls were remained unanswered. Now even the seller himself (Ali) is blaming us that we should not be such naive people to sign a contract without getting a car! I also recently tried to contact the customer service of Toyota to see if they can provide us a loaner car until our car arrives but I was told that everything depends on dealership and they can't do anything for us. Yesterday, I received a call from Albert that our car was damaged in the port and that is why it is being late! Now they offer us to get a regular (none hybrid) version or get our money back!!! It extremely affected our life and has been a huge burden timely, financially, and mentally. We were counting on the car especially because my husband got a new job and had to commute (about 50 miles each side) every day. We had to rent a car for more than a month without knowing when this situation is going to end and how long we should extend our rental every time! We also spent a lot of time and effort contacting the dealership. I am currently asking around and looking for a lawyer to pursue this issue on court. I hope nobody else repeats my mistake to go to Toyota dealership especially AutoNation Toyota Cerritos. I have had much higher expectation from TOYOTA and I am so disappointed.

Super easy transaction. I had met Aldo (sales) when starting my search for a car. Told him what I was looking for and what I was willing to pay. He kept an eye out and contacted me immediately when the perfect car came in…went that same afternoon to test drive… drove home in my new car just 2.5 hours later! Aldo was knowledgeable and very easy to work with. Eric was the finance guy and was awesome too…gave me factual numbers but no pressure! My only complaint was that they tried to stick me with 3.49% financing (instead of Toyota’s advertised 2.49%) until I asked to see my credit score. I know I had excellent credit and once I asked they came right back with the 2.49%, no arguing.

Great service mr Ali rahimi great experience very helpful and me mark amini appreciate your help very satisfied thank you!!!

2020 Dodge Ram FAULTY TRANSMISSION AND MAJOR ELECTRICAL ISSUES. I purchased a Dodge Ram from Toyota Cerritos about a month ago. I drove from San Diego to look at the truck and although I really liked the truck, I felt very rushed to make a decision for purchase. Victor was attempting to get me to sign paperwork before I had even made a decision. When we took it for a test drive I was only allowed to take it on a very short drive around the perimeter of the dealership. I was told I could NOT take it on the freeway due to "insurance regulations". Well after just a couple days of driving it I realized why they wouldn't let me take it on the freeway. The truck has a faulty transmission and major electrical and charging issues. The electrical issues included faulty head lights turning on and off, faulty charging system and electric running boards that do NOT work. They also lied about the electric running boards being factory and I was told they would be covered under the factory warranty. I was told they performed a "factory reset" and "turned them off" in the system. What they actually did was unplug them since they couldn't figure out what was wrong with them. The truck has been in and out of the dealership since the first week I bought it and I am still experiencing these issues. The Chrysler dealership would NOT diagnose or work on the running boards without a $200 diagnostic fee as they are aftermarket. Do yourself a favor and go somewhere else for a new or used car.

The service advisor was very thorough in explaining the service and findings like brake and tire wear. However, the service department doesn't seem to know what the lug nut torque settings should be, or how to tighten them properly. I always have to check and re-adjust them.

Bought a used car from this Dealership. After test drive I asked about the Brake pedal being soft. Was assured by Salesman who “reviewed inspection” that brakes were inspected and were passed by their technicians. A $1,200 Brake Job required. Silence…

Gregory Hamman did a great job and was extremely helpful

Great team , helpful , provide valuable information!Strongly recommend! Thanks for Toyota Prius Prime !

Tristen and Rudy were great! They took their time and made sure we left satisfied

Went to Cerritos Toyota today pulled in sales associate Carlos Figueroa attended to me greeted me in a professional manner without any pressure answered all my questions and concerns made me feel at ease made the process stress free introduced me to sales manager Mark Amini who again took great care of me if you're looking to buy a vehicle and want to work with a group of professionals look to work with the professionals at Toyota of Cerritos

customer service. I have left several voice mails, for my sale person, the finance manager, and the general manager. And no return call. Absolutely horrible customer service. If I had my way, I would trade the vehicle that I purchase on something.

Tristen, Henry & Bazhad were phenomenal to work with. Super seamless process and all my 'issues' were handled so well we walked out with a new car!

Thomas (Service Advisor) was great! He took care of my car.

This company has a motivated and friendly team. Aldo, Kuko, Rudy Mazas, and Kevin Naderi all came together with a unique task and they nailed it! I cannot thank them enough for all their hard work. I know it wasn’t easy, I do not take it for granted!

We tried a few other car dealerships like CarMax, we could tell they didn't care about us just about making money. When we came to Toyota AutoNation everybody was friendly and it seemed too good to be true but it wasn't we got the car of our dreams and everybody was so respectful and nice I've already recommended this dealership to family thank you AutoNation.

Toyota Cerritos.really nice place to get a car and for trade in,great customer service, friendly personal,i really recommend it.thanks mister Gregory for your attention and help

Ahmad Nikkhoo is the salesperson you need on your side when purchasing a car. He is trustworthy, does not lie and treats you like family. Believe me you won’t be disappointed you choose him as your salesperson.

Excellent customer service

la verdad esta última ves que lleve me atendieron de maravilla. el advisor suoer atento. la verdad eso habla muy bien del lugar

I recently visited this dealership and had the best experience! One of their sales reps, Samila, was a huge help. I didn't know exactly what I wanted and she was extremely knowledgeable about various vehicles. Her enthusiasm made me feel confident in my decision. I highly recommend this dealership, and always ask for Samila!

Very happy with the service Josh Lopez has been providing. I’ve been on the hunt for a Tacoma and Josh has been very helpful, informative, and very friendly.

Thanks for helping me to get the best deal to sell my car to you guys. Also best customer service recommended to you guys to Carlos Figueroa great job. 👍

Forex and Crypto trading is about making money and having a good trader to trade for you. I can undoubtedly recommend Mrs Mariel Ramsey. she is an expert in Forex and Crypto (Bitcoin) trading, and also proven to be trustworthy and reliable. I earned over $10,100 from my $1000 investment and since then I've been trading with Mrs Mariel Ramsey. she has the best trading signals and strategies that can help you make good profit whenever you trade. This is the best investment you can engage in at the moment and there are no hidden charges. Contact her ,Email, marielramsey229@gmail.com WhatsApp +19736928825

I came here looking to sell my car. I didn’t know what to expect. It was the best experience ever. Please come and visit Rudy if you’re looking for great and quality service. He made it fast and easy.

Went to Autonation Toyota to sell my 17 chevy Camaro and the process was a smooth as can be. From start to finish. Gregory Hammann was very attentive & kept us updated on each step and made sure we left with the best offer possible. The bank process was taking alil longer than usual so he offered lunch on him at their on site cafeteria which I thought was very generous of him. 10/10 customer service. Penske Chevy could never lol.

Come see Rudy. Makes the selling experience simple and easy.

We had a fantastic experience working with Greg Hammann. He really worked with me to get me exactly what I wanted in the price point I needed. I would recommend working with him and the Cerritos team to get your next vehicle.

Stefanni, was very professional, informative, punctual when expressing what the needs of my Service were and required and why. The importance of my consumer safety was her priority. Making sure that only the best quality of service is what she empathized. I?m totally satisfied and as a result I will continue to be a constant, loyal, and true customer to AutoNation Toyota of Cerritos.

My car broke down and was not worth to fix it so I needed a new car. Calvin was so helpful and fast in helping me find the right car for me.

I purchased my first Toyota vehicle yesterday, September 14th. Josh Lopez was my Rep. Josh was pleasant and attentive to what I was looking for in getting my first vehicle with Toyota, and I’m happy I purchased my new car with AutoNation Toyota in Cerritos.

Victor was a great help I recommend everyone to ask for Victor when showing up here quick and easy all I can really say

Buying a new car is never my favorite thing to do but Tom, Matthew and Ali made this the best buying experience I’ve ever had. Tom was so accommodating and kept me updated on everything going on before the day of my delivery. Such a cool, nice guy. He was the reason I stayed with this dealership and felt comfortable through the whole process. Matthew was like a wizard when he took me for a test drive and showed me everything the car was able to do. He knew everything about everything and made me feel really comfortable so I was able to ask whatever questions came to mind. He always had an answer. Ali made the financing portion as pain free as possible. He thoroughly explained everything I was paying for and gave me several options as far as extra coverage. They have amazing options as far as extra coverage and service options. He was patient and knowledgeable and clearly answered all my questions. I will absolutely be going back to this place for my services and any future Toyota purchases!

After a terrible experience buying a 15k lemon at Future Auto Sales in Glendale, LA that left me without a vehicle, I am happy to report my 2023 Toyota Camry is living up to my expectations and beyond. The same can be said for the service and experience received at the AutoNation Toyota Cerritos location. Matt and Zee were pleasant, honest, and made my first new car buying experience a walk in the park. 10/10 recommend. Not to mention they beat the pricing of my local Toyota dealer in orange by almost 10k!

Ali Rahimi and Mark Amini made the process easy and good for us. Ali especially made it so easy for us. Very fast & friendly! Thank you!!

Thank you to Aldo, Billy, Eric and Kevin Naderi. They did an amazing job helping me to get my vehicle. Aldo was very professional In helping me through the process to purchase my vehicle. I’m very happy with the customer service that all provide me. Eric, manager was very Honest and helpful. Billy, Finance Manager, he make the experience of finance process a good experience. Lastly, Kevin Naderi, General Manager, thank you for have competent people working with you.

Excellent & very Professional Service experience. My Representative David made the process very Smooth & Easy. I came on a very Hot day with My Dog and David gave Her a Bottle of Cold Water. Thanks for the Kind gesture.

Ahmad and Toyota Cerritos did an amazing job and took very good care of me. I would absolutely buy from him again. Took care of all of my concerns and made the buying process simple and painless. Thank you to the entire team, you guys are great!

Un excelente servicio, todo el personal muy amable ..

Very bad. Do not buy a car here. They will swindle you. This is not a good place to get a used car.

Ms Claudia N. (service advisor) was the absolute best- she was attentive to all my needs in regards to my vehicle- thank you

Was an easy process working with Carlos F. He was straight forward and to the point and helped every step in the process.

I recommend AutoNation Cerritos. All employees are super friendly.Thank you Matt it was pleasure to work with you.

Edwin at AutoNation Cerritos made my purchase easy and felt smooth during the process. I definitely recommend Edwin for all your autonation needs. I will also be referring him to family and friends.

Thank you Mark Amini and Shaun Munoz! They sold me a new Camry SE and was pleased with the way I was treated! Great service from Shaun who took care of me all the way through.

Matt Nijkhoo was awesome and helped me buy a car

Me gusta la atención al cliente

The best time to invest in Forex & Cryptocurrency is now and the right person for the job is Mrs Karen, she is an expert skilled trader, forget about the negative reviews you may have seen so far, scammers has made it seem like they're no genuine traders again. “Don’t wish it were easier. Wish you were better.” I can assure you beyond doubts that Mrs Karen is 100% reliable I've made my 4th trading withdrawal with her. I made $18,000 profit from investing $1,000 every trade circle and you can earn above that, all you need to do is to contact her via Email:karenfoo777@gmail.com WhatsApp: +13157581603

Salman Bickiya, Sales Associate, is friendly, knowledgeable and patient. He explained everything and followed through on all my requests during my stressful but successful car buying experience. He’s the best!

Don't buy a car here. Don't do it. This dealership is wrought with swindlers. Move on. Buy a car somewhere else. Forget this dealership. Don't buy a used car here.

Tom Cruz the Sales Manager and Steve in sales are the Best. Pleas see them if you need to buy a vehicle!!!

This was my first time at autonation. I was looking to get a new car since mine recently broke down. Upon arrival I was greeted by one of their salesperson, Austin. He was super helpful through the entire process and helped me find a car that really fit me. He took his time with me even through this awful heat. I couldn’t have asked for a better experience! Go to Austin if you want the best service!!!

The last time I purchased a car at a dealership it was extremely time consuming, so I was not looking forward to it this time around. However, I must say that this time around, I had a wonderful experience with my vehicle purchase. From setting up my test drive appointment with Kayla; she was super accessible and knowledgeable. Once I decided on the vehicle, we worked out the details quickly with Juan (her manager) who was also very helpful and accommodating. Waited for a few minutes (about 30) and then headed to finance with Alex. We had a great conversation all the while showing me all the documents and explaining the process. I was there for about 4 hours (including our test drive of 3 cars). Everyone was friendly, efficient, and a pleasure to work with.

Just bought a Toyota tacoma Pro. Victor was the salesperson who helped me. He helped me to find what I was looking for. Highly recommend, he's very professional and helpful.

Highly recommend this Toyota Dealer and Matthew is great person to deal with.

I was pleasantly assisted by Samila Alemic, I gave her my budget details and preferred choice of vehicle. She was able to bring out a cute compact SUV, low miles and within my budget price! She did not try to sell me on something out of my financial reach which I’m extremely grateful for. She was not thinking about her commission but more of what I actually needed and can pay which is why she made the deal and sold me the car!! ☺️ I was then assisted by Financer Eric McKenzie and he was just as amazing as her, assured me I wouldn’t have any problems after I drove off the lot (had a previous bad experience with another vehicle a week prior). But I am extremely happy with our new family vehicle and owe a big thank you to Samila and Eric for making the shopping experience wonderful!🖤

I just bought a new Rav4 and everyone that I dealt with was very helpful, friendly and patient. Josh Lopez was my salesman, he made my car buying experience very easy. I highly recommend Cerritos Toyota for your car buying needs. Shout out to Tom Cruz, GM of sales, and Jesus Quirion, finance you all rock.

We just purchased a Rav4 XLE and this is the 3rd vehicle thru Auto Nation. The sales mgr Juan Guzman was fantastic. Easy going, flexible, no pressure. 2nd vehicle he helped me in purchasing. The other a Tacoma 4x4. Ali was our sales person for the Rav4 and he was also very helpful working thru the new process these days. Easy doing business with both of these gentlemen. Pls dont waste time dealing with other places that still have markups ....or other obstacles when your looking to buy. Head to Cerritos 1st.

This dealership gave me the cheapest and sweetest deal. I liked the help of Danny Solorzano , who went above and beyond for me. He was not one of those hungry shark, no pressure, this made my shopping experience at ease .

I took my Tacoma in for its last service with Toyota Care and I thought it was going to take a while for the service to be done. Nope! Was in and out in less than an hour! Can’t get any better than that.

well I have had my Prius Prime for about 3 years. the moment I went to look at the car. I completely fell in love with Toyota. now dealing with the service department. they are good and extremely accurate with their quotes. they are good about the time it will take. plus at least there have a place there to eat.

Everything was quick and easy. Everyone was extremely hospitable.

Ahmad Allasadi and Rudy are the BEST. They made this whole car buying experience stress free and quick. They are very customer service oriented and never once did we feel pressured into buying anything we didn’t want. They worked with us on the budget we set, and from the beginning made us feel like family. Thank you Ahmad and Rudy for making my husband so happy !

Always detailed, and up front that's what my wife and I appreciate the most.

I highly recommend this place. Great costumer service. Very friendly and very respectful staff. Look for Ali Alghafir if you need a car. He will definitely get you the Car you want.

If your looking for new car, get with Josh Lopez. I ran into Josh while getting my truck serviced. I talked to him about the current market, I relayed to him what I was looking for and every time a vehicle arrived that I was interested in, he would shoot me a text. Eventually the truck I was looking for showed up and we were able to work a deal. If your looking for someone who is gonna work to get you what you want, get a hold of Josh Lopez Manuel,

Samila was awesome and she made saleing back my car an easy process. She worked with me and got me a great deal.

Tristen Chabarria was awesome. Helped me find the right car at a fair price

Disappointed with the poor service & wasting my time.

Great experience

Recently bought my car here, and we’re very pleased with the service. Special thanks to Sir Edwin Punsal for helping us out with what we need! He was very helpful, and welcoming of our needs. Will definitely ask for him again when we come back :)

The customer service was great but repair took TOO LONG. My salesperson Stephanie took care of me well and answered all of my calls quickly + called me about my car updates. However the repair time took way too long, my car got a car replacement and two tire replacements but it took 8 hours...

Matt Nikkhoo is an excellent salesman and he helped me to buy my car.

Lucky to have had Oswaldo as my service advisor. He was very helpful, knowledgeable, and accommodating. I asked for his number to make sure that he helps me again in all my future service needs.

Went in for routine service and Thomas was the one who helped me. He was very friendly, and professional. Had a very pleasant experience. Service was fast, accurate, and no stress whatsoever. Good job Mr Thomas Wasnok and Toyota Team. Thanks a lot.

The service provided surpassed my expectations from my salesman Gregory to Rafii in financing. My salesman was courteous from the first contact which was through email when I inquired about a vehicle. When I got to the dealer the car I wanted had sold and I was super disappointed but my salesman quickly turned things around. Gregory was so patient, knowledgeable and professional. He gave me other options and even offered to email me some other options throughout the week as they got more cars in. I actually found a diamond in the rough with low miles for a great price and got a great warranty plan. I’m very happy with my purchase and I love my new car!

Short waiting time

Got the exact car I wanted at a better price than any other dealer in the area. Adam R, our sales associate, was extremely helpful and kept in touch for over a month before I made a purchase. He was a pleasure to work with and I couldn’t recommend him enough! Tom C, one of the sales managers, was also incredibly friendly and made sure to get us a great deal. Bijan in finance not only assisted with the purchase, but went above and beyond to help me get a reasonable price on insurance. Overall, I was impressed with this dealership and everyone’s willingness to make us happy. They made it very clear that they valued local customers and I’m glad I purchased my car here!

Best dealership ever just purchased 2023 camry xse cannot believe how carring and helpful staff were when I was looking for a car to purchase. Huge thanks to Tom cruz, kayla Perez and and financial manager Erick.

Came to Toyota automation to sell My car no trade in, samila was awesome, fast efficient and honest. They did a great job

Samila was excellent to work with, quick, straight to the point, no fluff! Sam was easy to work with and got us what we wanted. Definitely recommend going through her if you ever come to Toyota Cerritos.

Thank you so much Saul Retana for all your help! I am a happy customer ! 😁

It was my first time at the dealership. It was a good experience. While I waited, I watched the food network and enjoyed their wifi. They were able to replace my tire and do the 5,000 mile maintenance.

My husband and I came in late on a Friday night and were completely indecisive about which car we should purchase. Carlos Figueroa & Mark were extremely patient and accommodating despite my husband being wishy washy. We truly appreciate them putting in the extra work to help us come to a decision without feeling pressured. VERY happy with our service….. and the car! Thank you!

Went to get my vehicle maintenance done and this whole place is a scam. I had purchased the warranty on my vehicle for free maintenance until 2025 or until a certain mileage. I went in and after telling me everything was covered, they changed thier tone and suddenly told me nothing was covered and I would need to pay 700 out of pocket. I argued and got a lower price but even after that they kept insisting that I was in the wrong and they had told me beforehand that my warranty doesn't cover the work. I definitely advise to not shop here and look elsewhere and if you do, don't buy any warranty from them because apparently warranties don't work.

I was force to go here due to high vehicle demand. this was the only dealership at the moment to have the exact vehicle i wanted. they didn't negotiate the price, on the contrary they insisted on adding and adding more accessories and services that added to my final account. they are all in a rush, no intro to the vehicle and its features. i ended up getting the vehicle because i liked it a lot but Customer service is the worst i ever seen in a dealership

I purchased my first Toyota on July 23, 2022 and I am in love!! Albert New was very helpful from beginning to end! He made the whole experience very easy from selling my current lease which was ending to purchasing the 2022 Corolla Hatchback!! Thank you again!!! 🙂

Dexter Winans is a name I won't forget. Man... I must admit I thought I was going to hear just salesman talk. But, Dexter willingly answered all my questions. He even pointed out a car that would be a better financial decision than the one one I liked. I left there very happy.

First time buying a vehicle at this location, and it was an above-average dealership experience (no mean feat, especially during the current market). I bought a RAV4 Hybrid, and the good sales/finance personnel was a factor for that sale. Our salesperson, Arina Yefimova, was prompt and friendly, knowledgeable about the vehicle, and went above and beyond with our requests regarding the vehicle. She also provided excellent post-sale communication by sending follow-up emails and answering additional questions I had. The finance manager, Behzad Khan, was coolly efficient and did not push any extended warranties or packages beyond the initial overview. Overall, it was a good experience and I wouldn't mind considering this dealership for a future transaction.

hola, quiero recomendarles este lugar porque te dan un excelente trato. juan Carlos que fue quien me atendió fue muy amable, así que si estas buscando un auto este lugar está muy bien

Ahmad was fantastic. Called me about my lease beat all others and customer device was above and beyond any I have ever dealt with a a dealership

Ahmad Alassadi had great customers service. We will definitely do business with him again.

Not gonna lie, pleasantly surprised how content I was with what I paid driving out of there. The service Ozzy and his team provided was top notch and greatly appreciated. Making my safety priority and working with me definitely put my mind at ease. Happy I went with them.

Waiting months to hear about getting my warranty refund back for a traded in Tacoma. Bijan or Aaron don’t return calls. After trading in my truck, paperwork to DMV for releasing liability was never done right.

This is my second time this year doing amazing business with them. An amazing team Ahmad helped us through this process with amazing patience. Keeping me posted on inventory daily. Bijan knew exactly what plan we need for maintenance and that extra insurance we may need , since our NEW Highlander will be our traveling car. Rudy keeps the team running smoothly. Totally recommend!! Love their transparency and no pressure. Go check them out👍🏻

Aldo with auto nation help us very well to get our toyota highlander. He did all his best to make sure everyone of us satisfied. I highly recommend him.

I had a very pleasant experience trading my car in here. The people that helped me were very friendly, communicative, and helpful. It genuinely feels like they are looking out for your best interests as a customer. Couldn’t recommend this location enough. Big shoutout to Joshua Lewis & Henry Mendez for assisting me with my trade-in. Choose a dealership that will root for you, choose Autonation Toyota Cerritos.

My name is Mario Castillo I just bought my Camry last weekend I couldn’t be happier I was very pleased with my salesperson best place to buy your next vehicle

Victor was amazing, helped me buy out my lease today. Had me in and out within 2 hours.

I am very happy being a part of the Toyota family! My RAV4 Hybrid XLE Premium AWD is everything I ever wanted. Henry Rodriguez made car shopping and buying a great experience at AutoNation Toyota Cerritos! He answered all my phone calls and texts regarding any questions that came up. You can tell he loves his job and loves to help people find their dream car. I also highly recommend Alex Barta to finance your car. He showed me the best way to finance my RAV4 to meet my needs. Huge shout-out to Henry Rodriguez and Alex Barta!!

Ask for Henry Rodriguez at AutoNation Toyota Cerritos. Henry made car shopping and buying an amazing and enjoyable experience! He is the best. I would recommend him to anyone that is going to buy a Toyota. We will always buy our Toyotas from Henry Rodriguez. He answered phone calls and texts promptly and answered all of my questions. Alex Barta made financing our car easy and informative. He answered all of our questions and showed us the best way to finance the SUV and purchase the products that suited our needs. I actually enjoyed financing the SUV! I am looking forward to purchasing a Toyota in the future. I will always ask for Henry Rodriguez in Sales and Alex Barta to finance the vehicle. They are the Dynamic Duo! Working with them was the best and most enjoyable car experience that I have ever had. I recommend AutoNation Toyota Cerritos to anyone looking for a Toyota! They deserve recognition, and a raise!

Victor and Billy were so helpful and even filled our tank for us. Incredible service. Thank you!!

Went shopping for a new truck and had an awesome experience. I was helped By George, he was incredibly knowledgeable, friendly, and genuine. If you’re In the market for a new or used vehicle it can be a difficult sometimes overwhelming experience and George was there every step of the way. Thanks George!

Excellent Dealership to buy new/used cars. Friendly customer service right from sales to service & finance team. Aldo, Robbie and Billy were very helpful and answered all our queries in a timely manner and ensured smooth car buying process. will recommend this center

Very good service and getting financed with all the usual paperwork was even faster. Love the no pressure and no hassle sales process. Would definitely by another car from them again. Thank you Auto Nation Cerritos.

First time coming to AutoNation Cerritos and have to say it was a great experience from start to finish. Ahmad really went above and beyond and was able to get me a truck that fit my needs. I appreciate the attention to detail and service provided for us today. Definitely coming back.

Service here is always great. From purchasing my new vehicle to receiving maintenance services, the customer service has always been superb!

Great place ! Super friendly and great customer services. Carlos Figueroa helped us out he was amazing! He seemed like he cared about me and my family and wasn’t just trying to make a sale!

I got a great deal great service from start to finish 👏 Hi

Juan was super helpful with me deciding which car to get and helping through the process . Had a really great experience and love my new car:) thank you!!

Awful experience, no hospitality shown while at the dealership. No complementary water on a hot day, plus the vending machines to buy a beverage were out of order. Car wasn't ready to be sold. No communication while waiting for vehicle to be prepared for sale. Car drove awful and test drive was only a few blocks. Wouldn't recommend.

Danny was very helpful with showing us options that were specific to needs and interests. He had a great range of knowledge on all cars and positive attitude.

I can honestly say that I had an excellent experience when I made my purchase and sell with Toyota Cerritos. The sales person Ahmad was extremely helpful and understanding of my financial situation. He made my transaction smooth and very clear. These guys are very honest and there is absolutely no haggling with prices. I would definitely recommend this dealership to all my family members and friends. Thank you all Toyota team members for your professionalism.

Thanks Steve Mejia from AutoNation Toyota Cerritos for making the experience of first time buying easier. Thanks Ali for helping with the financial aspect of things. #drivepink

Just purchased my first truck with Victor. It was a great experience, extremely easy from the test drive to the financing. Big shoutout to Victor for making my first car buying experience a good one.

Thank you Victor for being super helpful!

Can't recommend buying a car from here. Communicated for an entire week with 3 different salesmen at the dealership. One day, the car was supposed to be ready by Wednesday. Called Wednesday and they said it would be ready Friday. Called Friday and got no reply. Called the following day and they had sold it Friday. Unreliable and unprofessional. Don't expect them to communicate with you truthfully or call you back. Thanks only to Michael for finally telling me it was sold and that I could look elsewhere for a car.

I had a great experience working with Kayla Perez while looking for my next car. She had gone above and beyond to make sure I had gotten everything I needed. Along with the manager Tom Cruz, I feel like I couldn’t have thanked them enough. I will definitely be referring people in for a easy process.

The check writing process could be faster. Waited 2 hours. Everything else was great. Rudy was outstanding

We were treated as real people not like they didn’t want to be bothered with us. We felt like they took what we said into account and worked with us to get the care we liked. Thank you.

Friendly, professional, efficient, quick, and hassle-free fair trade-in performed by Henry Mendez, and his Manager Rudy Mazas. Great customer service! I came based on the other high reviews of this location, and they were right!

Overall everything was a good. Staff was friendly. The only issue I'd say is when I called in with a question I left messages 3 times and never received a call back. I ended up driving to the dealer and being told I should've texted my representative.

I normally don't like to leave reviews, although I had to say that these 2 gentlemen helped me out they apprised my car and did the whole process very very quick Danny Solorzano and Rudy Mazas. Thank you so much 😊😊👍

I had the pleasure of working with Gregory Hammond when I came in to purchase my 2019 Camry after my lease ended! He was very professional, courteous and helpful with this process. He kept me well informed while waiting for the paperwork to process. At the end of my appointment Gregory even offered to wash my car!!!! He was able to answer all my questions and I am more then happy to give my experience a 5 STAR REVIEW! Thank you Gregory! I would recommend Cerritos Toyota to anyone looking for a new OR used vehicle!

I’m so happy with my experience here. It was my first time buying a car and Tristan was so helpful in explaining things to me, answering all my questions, and making sure I got what I wanted. I didn’t feel pressured at all to make a decisions and I really appreciated it. Definitely would recommend starting here when looking for a new car

I loved my experience here. From the process of test driving to talking with financing, I felt supported the whole time. I went a few other places and had such a negative interaction but this place made me feel so comfortable and those who helped me focused on what I wanted rather than the “sale.” Shout out to Tristan and McKenzie.

AutoNation Toyota has been so amazing during the buying process. They were able to work with me and my families needs. Greg H helped us out through the whole process from the moment we got in touch with him he kept us in the loop and provided immediate responses. He was very clear with everything that was going on. We ended up buying a Sienna Limited AWD in pearl and that car drives like a dream. The car came equipped with all the cool gadgets our family wanted. It had a TV screen with HDMI input, Android Auto, a tow hitch, and power outlets! The employees at AutoNation Toyota were also helpful asking if I needed help as soon as I got on the lot. Greg H continues to assist me with any car needs as they pop-up and is a pleasure to work with.

Salesman Henry Rodriquez was very kind and helpful

I can not say enough positive things about the service at AutoNation Toyota in Cerritos, California! If you're in the market for a car, make here your first stop. Waiting for my 2017 Corolla's oil change two weeks ago ended up being a serendipitous “meant-to-be” encounter. A text from Gregory Hammann - Lease Portfolio Manager & Acquisitions, stating they might be interested in purchasing my car, tinged my phone. “Yeah, sure,” I thought but decided to speak to the man costs nothing, so why not? Gregory examined my car and, with a pleasant smile, made me an offer too good to turn down. But, needing a replacement, I shared my budget concerns. Over the next couple of days (I told him I was in no rush), he came back with what, again, was an offer too good to refuse. Long story short, Gregory dispelled the less-than-kind jokey opinions about car salespeople. Gracious, kind, friendly, funny, and honest - the most crucial attribute is honesty - thanks to Gregory's stellar commitment to his customer’s satisfaction, I'm now happily driving a gorgeous brand new 2022 Corolla LE! I wish I could give ten stars in appreciation for all that Gregory and the team at Cerritos Toyota did to make purchasing a car enjoyable. Thank you so much, Gregory Hammann!

Always have a great experience when I go. David Kwon has been the person that has assisted me in my recent visits and he is always sure I am informed of everything and understand in detail of any issues or questions I may have.

I made an appointment and took my car in earlier than my appointment. They accommodated me and had my car ready when they said they would. I had a great experience.

Jessie Stuckey was very helpful and approachable! Strongly recommend. Thank you Cerritos sales team 🌟

I can not say enough positive things about the service at AutoNation Toyota in Cerritos, California! If you're in the market for a car, make here your first stop. Waiting for my 2017 Corolla's oil change two weeks ago ended up being a serendipitous “meant-to-be” encounter. A text from Gregory Hammann - Lease Portfolio Manager & Acquisitions, stating they might be interested in purchasing my car, tinged my phone. “Yeah, sure,” I thought but decided to speak to the man costs nothing, so why not? Gregory examined my car and, with a pleasant smile, made me an offer too good to turn down. But, needing a replacement, I shared my budget concerns. Over the next couple of days (I told him I was in no rush), he came back with what, again, was an offer too good to refuse. Long story short, Gregory dispelled the less-than-kind jokey opinions about car salespeople. Gracious, kind, friendly, funny, and honest - the most crucial attribute is honesty - thanks to Gregory's stellar commitment to his customer’s satisfaction, I'm now happily driving a gorgeous brand new 2022 Corolla LE! I wish I could give ten stars In appreciation! Thank you Gregory!

I brought my car in for air bag recall. Service was quick and everyone was friendly. Car was fixed within the 4 hour time frame, just as promised. I'd definitely recommend this location.

Nice experience salesman Johnny very nice

Samila and Rudy are the best !! Come see them

Great service I love it definitely come back great job guys

Professional service, friendly staff, easy process.

Ahmad Alassadi gave me a great service and tried his best to give me the best deal. I walked out of the dealership happy. My family has gone with him 3 times

I worked with George and Rudy. They communicated well with me. Made the whole transaction smooth. No surprises. They kept it simple.

After 4 months My fast track is going down The parking tiket is about to go collect I went to DMV bout nothing change I never had this problem before when I sold My car to this dealer the top sales guy say no we will take care of the DMV you don’t need to do anything salesmen not anest person

Thanks Gary Wills and Carlos Figueroa for the seamless and very helpful transaction of getting me my BMW X5 on the same night! You both were truly accomodating to my questions and needs especially with navigating through the financing options.

Worked with Josh López and he made my auto purchase experience easy. He’s patient and knowledgeable will come back to sell him a car soon. Thank you for helping me out very helpful

I set an appointment with Aldo for Sunday. He was kind enough to come in on his day off. Aldo provided excellent service from beginning to the end of deal. James Yates (manager) assisted Aldo and myself with any questions I had. Carla (financial) was super efficient with explanation of documents I was signing. It was a quick process from begining to end! I would definitely come back for business!

I was very satisfied with my purchasing experience. Saul helped me out being very polite and helpful,answering all my questions. Great experience.

Matt nikkhoo was a big help in helping me buy a car!👍🏽

Tristan Chavarria estuvo hayudando mucho y tiene Mucha pasiencia se Los recomiendo gracias!!

We just bought a 2007 Toyota Camry I want to thank our wonderful sales people Victor Salazar Pereire and Avina for being very perfessional and helpful with the sale

Great sales experience! We also needed a few service items completed after the sale and AutoNation went above and beyond to complete these items quickly and without any additional cost.

Tristen is an amazing sales rep. He knew exactly how to help me with my automobile. He also makes the time worthwhile by letting you know the other team members — really makes you feel at home. 100% Customer service. 100% everything!

Everything was great when we came to buy our new truck. Thanks to Jonathan Lozano and Eric Mackenzie in finance.

I was helped by Juan Carlos “JC” aka CJ … was the nicest sale rep was very helpful I ended up buy my RAV4 which i love!!!!

After visiting many other dealerships looking for a used car, a friend suggested AutoNation Toyota Cerritos. Once we arrived, Jessie Stuckey asked if he could assist us. He was not overbearing like at other dealerships we went to. He asked if we had any car in mind. When I let him know, he found out the car we had seen in their online inventory was sold. He showed us what he had and we found a great car. Jessie was wonderful to deal with. My wife and I love our new "used" Genesis G70. Thank you Jessie Stuckey and AutoNation Toyota Cerritos for an easy process.

Great service from Matt, Tom and the rest of Toyota Cerritos’ staff. Definitely coming back for future cars and sending friends and family over to Matt and Tom!

Thanks to Sales Representative Gregory Hammann, Finance Manager Ali Faiz, and General Sales Manager James Yates, I had the most ideal dealer experience ever. Mr. Hammann is friendly, honest, patient, and down-to-earth. Mr. Faiz is friendly, patient and explained everything perfectly. Mr. Yates is also friendly and worked with me to approve a deal. They’ve truly renewed my faith in the car-buying experience and I wish all car buyers could experience such professionalism. It all starts with Mr. Hammann, whose customer service skills are top-notch and genuine. I urge you to ask for Mr. Hammann for all your dealer needs. I’m confident you won’t be disappointed. He does what needs to be done to create a positive and superb experience.

If I could give a negative star I would! I bought my car on July 31st. On August 10th I took it in for the minor damages that the dealer promised to take care. Which they are taking care of. But this review applies for the "Customer Care Advisors". Customer service sucks! I've called multiples, email once or twice to ask for an update on my car. But have not hear ANYTHING from her. This coming Wednesday 8/31 would be 3 weeks since I took my car in. I hope someone see this review and actually reaches out to me. Very much disappointed with this experience.

Great experience every time!

I brought my car for flat tire. Sharp object was in my tire I wasn’t sure it was repairable. Miguel took care of my car and checked it luckily it was repairable. I had some questions about dent and paint he checked suggested me to go to detailing shop. He was very helpful and I appreciate it.

Awesome service and very kind staff.

Best experience I’ve had at a dealership! Saul with sales was very knowledgeable of the Toyota Prius line up with all the features I needed in my first car purchase! Appreciate their fairness with prices and great service!

Jason made everything easier and was very helpful. Recommend to all!

Just bought 2022 RV4 Prime. The sales rep who helped me was Samila Alemic. Samila was really helpful. I felt very comfortable dealing with her and immediately sensed her genuine concern to serve her customers and take care of their needs …even after the sale is completed. I wish all car sales people are like her!!!

Jason Nguyen was a great help and was very resposive. I would definetly do business with him again. Thank you for your timely response and great follwow!

Victor Salazar pereira was awesome, pick up was super easy. Customer service was great.

Great car buying experience at AUTONATION Toyota of Cerritos again! It’s my fourth car , I only buy here . Fast n easy with my salesman Jonathan Lozano and his managers Mark Amini and Alex K. These guys rule !!!

Matt Nikkhoo is the best

Great staff and great service

Matt nikkhoo the best salesman

Oscar and his team at AutoNation Ford Tustin were so helpful during my search for a used vehicle. The whole process was smooth and I couldn’t be happier with my new car! Thank you!!!

My representative was very helpful, knowledgeable and honest she had my vehicle in and out in less time than most. Great Service!!

Just wrapped up on a deal with Aldo and Bill they helped out with my new Tesla Model 3 Performance. Very commutative and easy going. Recommend them if you’re tired of dealing with pushy sales guys.

They are very professional Specially when it comes to services for your car The only issue I have is they just take too many cars at once and your car takes too long to be serviced and they don’t even offer a loner if you wait there be sure your gonna spend the whole day in the lobby waiting

The 5K service that I received was a complimentary from Toyota. The employee who help me was very professional and very polite. The service is much faster than their estimate time.

Calvin gave me a very very good service. I am so happy to visit here.

Wow, Miguel Moran was able to get my 2020 RAV4 Hybrid repaired in one day! Thank you! Was expecting it to take a few days. When I go to service my Toyotas I always make sure I ask for Miguel!

I thought I was going in and spending money on something that the my car did need but inreality they focused on what the really need.

Went in for a routine oil change staff was really friendly. I was in and out of there in an hour that’s been the fastest oil change.

Calvin D. Kalona는 매우 친절하고 상냥하고 자상한 직원입니다. 손님의 요구를 채우려고 열심히 일하는 사람입니다. 정말 우수한 직원이라고 생각합니다. 만약에 다음에 토요다 차를 또 사게 되면 또 Calvin에게 차를 구입하길 희망합니다.

Love my new car! Thanks Tristen for all the help!

Ali was an excellent sales person and took great care of us

I have always been treated with the utmost of courtesy every time I have gone there. The work done is always the best.

David Kwon is very helpful and approachable. He understands my needs & returns my calls right away.

***** ⭐️⭐️⭐️⭐️⭐️ I brought my car in for repairs for my left side tail light and a dent. Thomas explained and handled everything. He is very competent, friendly, efficient, and helpful. The car was ready the next day before noon. They did an amazing job. Come here, you'll be so glad you did.

I felt well taken care of at this service appointment.

I Looovvveeee Autonation Toyota Cerritos 5 ⭐️⭐️⭐️⭐️⭐️ Ask for Billy Fraser's team! Wonderful manager and sales people!

great customer service and professional

Best experience I’ve had with a service department! Ask for Michelle Hernandez!

Great customer service from Aldo and his manager Tom. They work together like a dream team. Make you feel like you are at home with their friendly manners.

Best car buying experience I ever had!!!

They provide excellent customer service from thr moment you walk in the door. I love my new Camry Nightshade. Thank you Cerritos Sales team!

Nice person n friendly. Keep it up Cerritos Toyota

Great experience with Josh Lewis

Come see rudy he is the best!!!

I had my car serviced here, awesome reps and sales personnel. Mr. Armenta was a pleasure speaking with. Definitely have some vehicles in mind and looking forward to coming back for future business !

Service center was great, quick and simple!

Roderick was my customer care advisor for my car service. Roderick was very patient and knowledgeable. He took time to explain everything that I need and as well as thing I wasn?t aware of. I highly recommend him. Thank you for the outstanding service.

Friendly, Helpful, Knowledgeable and Great service! Thank you so much Miguel M.!

Roderick at the customer service desk was kind and very helpful getting my car serviced fast, and helped me get a temp car in between.

Very good service like service advisor David Kwon.

Very good, they really take care of the car , Good service, trusted

HORRIBLE EXPERIENCE AND WASTE OF YOUR TIME!! DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP WITH BETTER BUSINESS ETHICS!! We were looking to buy a Toyota Sienna. Jason Nguyen was our sales man. Multiple problems arised while we were trying to sign the docs to purchase the car. The problems listed below: 1.) My husband and I took time off to sign the contract with Jason. Because he said the production date was that day. The manager Billy came and clarified that it was expected to be in production on that day but could be any other day. His words " today or 10 days from now" So basically we told one thing and in reality it was something else. Miraculously the car turned to production status when we were about to leave. 2.) We prenegotiated a 4K + mandatory assessory to buy the car. And Jason stated that it was ok by his manager Rudy. When it came time to sign the docs that didn't want to honor that price and assessories we choose. Unbelievable!! We wanted the car so we decided to take the assessories they forced upon us. We even tried to ask for a different assessories that costed more but they refused!! It was either buy the package or leave the car. Jason was even hesitant and reluctant to even ask Billy the manager if we could swap out for more expensive assessories that we would actually use. Until I asked him repeatedly. 3.) I wanted to finance through my credit unit. But they wanted to run my credit. I refused. Because it was unnecessary. Jason finally said it was ok they didn't run it. But eventually that wasn't the truth!! 4) Both Jason and the manager Billy said there was another person there to buy the car and was pressuring us to hurry up and seal the deal after we signed some paperwork. If we signed the paperwork shouldn't it be reserved for us because we're working on the deal! 5) When it came time on paying for the car they said they would have to run my credit to buy the car through Toyota financing. When I asked for any other option they said cash. I guessed they didn't expect I was capable of it. And I said ok. And Billy the manner ask you "do you have the money now?" I said who in the world walks around with 60k in their purse and that i needed 15 mins to go to the bank down the street. They said no. The other option was pay half check and credit card. And still wanting the car I said Ok. I guess they didn't expect that either. Finally Billy said Toyota financing is the only option to buy the car. But then why give me the other options then. Really frustrating!! I told him it is ridiculous that is the only way to purchase the car and you can't even purchase it with all cash. His response was " cash is out of style now" Unbelievable he would say such a thing to a customer and he is a manager!! I told him I'm buying cash and suddenly there is a new rule he just found out you could only purchase the car through their financing. Even before coming down to the store I spoke to Jason to clarify if financing the car through them was the only way to purchase the car and he said no. So basically this dealer just wants you to go in waste 4+ hours of your time and jump through hoops and jerk you around in order to MAYBE buy the car. And you could only purchase the car if you finance through them. They will see your hard worked cold hard 60k cash as "out of style"!!! They will never be up front and honest with you on the whole deal from the beginning to end. I would never step foot into this dealer again even if the car was free. I am a business owner and I can tell you they have NO business ethics!!! YOU HAVE BEEN WARNED!!

HORRIBLE EXPERIENCE AND WASTE OF YOUR TIME!! DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP WITH BETTER BUSINESS ETHICS!! We were looking to buy a Toyota Sienna. Jason Nguyen was our sales man. Multiple problems arised while we were trying to sign the docs to purchase the car. The problems listed below: 1.) My husband and I took time off to sign the contract with Jason. Because he said the production date was that day. The manager Billy came and clarified that it was expected to be in production on that day but could be any other day. His words " today or 10 days from now" So basically we told one thing and in reality it was something else. Miraculously the car turned to production status when we were about to leave. 2.) We prenegotiated a 4K + mandatory assessory to buy the car. And Jason stated that it was ok by his manager Rudy. When it came time to sign the docs that didn't want to honor that price and assessories we choose. Unbelievable!! We wanted the car so we decided to take the assessories they forced upon us. We even tried to ask for a different assessories that costed more but they refused!! It was either buy the package or leave the car. Jason was even hesitant and reluctant to even ask Billy the manager if we could swap out for more expensive assessories that we would actually use. Until I asked him repeatedly. 3.) I wanted to finance through my credit unit. But they wanted to run my credit. I refused. Because it was unnecessary. Jason finally said it was ok they didn't run it. But eventually that wasn't the truth!! 4) Both Jason and the manager Billy said there was another person there to buy the car and was pressuring us to hurry up and seal the deal after we signed some paperwork. If we signed the paperwork shouldn't it be reserved for us because we're working on the deal! 5) When it came time on paying for the car they said they would have to run my credit to buy the car through Toyota financing. When I asked for any other option they said cash. I guessed they didn't expect I was capable of it. And I said ok. And Billy the manner ask you "do you have the money now?" I said who in the world walks around with 60k in their purse and that i needed 15 mins to go to the bank down the street. They said no. The other option was pay half check and credit card. And still wanting the car I said Ok. I guess they didn't expect that either. Finally Billy said Toyota financing is the only option to buy the car. But then why give me the other options then. Really frustrating!! I told him it is ridiculous that is the only way to purchase the car and you can't even purchase it with all cash. His response was " cash is out of style now" Unbelievable he would say such a thing to a customer and he is a manager!! I told him I'm buying cash and suddenly there is a new rule he just found out you could only purchase the car through their financing. Even before coming down to the store I spoke to Jason to clarify if financing the car through them was the only way to purchase the car and he said no. So basically this dealer just wants you to go in waste 4+ hours of your time and jump through hoops and jerk you around in order to MAYBE buy the car. And you could only purchase the car if you finance through them. They will see your hard worked cold hard 60k cash as "out of style"!!! They will never be up front and honest with you on the whole deal from the beginning to end. I would never step foot into this dealer again even if the car was free. I am a business owner and I can tell you they have NO business ethics!!! YOU HAVE BEEN WARNED!!

They are very professional… wonderful staff

Excellent customer service. We have been customers for over 12 years. Our service advisor, Adolfo, is the best !! Always gives us great advice on maintaining our car.

I am not satisfied after having my car serviced with Cerritos Toyota. The service department never notified me that my car was finished and ready for pick up. When I went to pick up my car my Camry was missing the XSE emblem. Poor communication and poor service. I advise you use another dealer.

Sold me a car with bad brakes and did not want to help me at all. Sales manager gave me the run around because he know they are responsible to fix it. Be careful dealing with them

Came in with my husband and we ended up trading in our vehicle in for service. We ended up getting a new Hybrid vehicle and are soo excited about it. Can’t wait to save money with this crazy gas pricing. Rene and manager billy were awesome!

Brought my car in for service last Saturday, ended up selling my car and buying a CPO with Rene. He was great and easy to work with. Manager Billy was cool too. Will definitely go back again

Great service! Worked with Kasandra and Billy to secure our new Venza!

My husband and I have nothing but great things to say about our experience here! We had spoken to Rene over the phone regarding a vehicle we had seen online and he was quick to set us up with an appointment to come in and further discuss. The day of our appt, salesman Eddie Ramos helped us with our purchase. Eddie was really professional and made sure to listen to our every concern during our negotiation process (which everyone knows can be quite nerve wracking). Nonetheless he made it happen and we were able to purchase our dream family car! Thank you to Ali as well who helped us with the finance process, made it super simple and quick! Manager Tom also came over to us and congratulated us on our purchase, also had a short conversation about our kids and that just made us feel even more comfortable and welcome. Hats off to you guys at Toyota Cerritos, great team and customer service!!!

Great service! Tony Park helped me and was very very accommodating and kind. 10/10 would recommend!

Erick was very helpful! He made my experience the best! Definitely going back! 10/10

My husband and I went to Autonation Cerritos to look at cars after shopping days online. We were met with friendly staff the whole visit. We drove away a Car from the dealership that we love!

Best experience at a dealership was here! I was for fortunate enough to have been helped by Matthew Barrera! Never once felt pressured or lead onto anything I wasn’t comfortable with. Thorough and caring staff who understands the customer 100%! I wouldn’t suggest going anywhere else for a vehicle except AutoNation Toyota Cerritos, and make sure to ask for Matt!

Wonderful experience buying a car for our daughter. Recommend to family and friends. Don’t hesitate to ask for Jessie Stuckey. Great salesperson and listens to what you need.

Excellent Service. Location is also good accessible to anywhere

Quality of service and staff

Great customer service, I got a good deal on my trade in and good deal on my new car

Always a great experience my service advisor was helpfully and didn’t try to upsell me or pressure me to buy something. Nice and clean facility. I’ve bought 2 cars from here and will continue to come back.

Performance of Toyota cars are great We had Toyota cars from the beginning and we still have it up to now. We own a total of 4 Toyota 3 still existing and still being use

Great Customer service and Brian Colombia, very helpful 👍

I had a service rep who was so attentive she made sure i felt listened to and cared for while trying to fix my tire for the 4th time this year.

Perdonas muy preparadas y la atención muy buena!!

normally quite effectant I like that I cn get an appointment quite soon

Hello.... everyone can I have your attention, I saw testimonies from several people talking about Mrs. Kayla Williams and I also decided to contact her and see how she operates, It was so fortunate her service is reliable and trustworthy, Her service is the best I've seen so far in Forex trade. I made an investment of $500 with her on Bitcoin trade and got my cash out of $5,500 within 7 days of trading without any stress or delay. WOW, all Thanks to you MRS. Kayla, You are heaven- sent to me. May God continues to bless your good works, I never thought that online trading could be so helpful. Her service is fast and reliable, If you're interested to invest in bitcoin trade kindly contact her via Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544

Great service, fast and easy transaction

Greg, Zee, and Kevin made the car buying process super easy. I came all the way from Fresno and had the best service.

Extremely easy through the whole process and great prices. Not marked overly high like most dealerships. Greg, Zee, and Kevin provided excellent service the whole time.

Great people work here! We are happy we purchased our car here! Customer service was great and they have a cute little cafe with hot food!

RUN don’t drive away in ANYTHING here!

Had a great time working with Billy and Angel to buy our new Corolla! Process was easy and would recommend to everyone

Love AutoNation! Have bought many cars from their store and recently worked with a Manager that I bought a car with next door at their Lexus location. Billy made it easy as always and his associate Rene was very knowledgeable and made our family feel comfortable throughout the process!

Everything was great! We love our new Prime! Working with Syed and Billy made the process super easy in this crazy market! We are thankful

Everyone is very nice here! Arina is super kind and is very easy to work with, and is flexible with timing. Samila is also very nice. Service takes a while, but overall the dealership is a good place!

Great place to take my cars for service definitely coming ba k greT environment

I went in for service and was treated wonderfully. All staff here is so courteous and I trust them 100%.

Their unprofessional and biased/racist practices

Great place to service my car . Worked whit Amanda on service great person . Also when I called for my appointment talked to Adriana . I could see her smile thru the phone great personality

Great place to service my cars . Always a pleasure to go into service department

Super dope! Loved Toyota and Alex in the Sercive Dpt

Great service! Would recommend this establishment 100%.

Great inventory, professional service.

The prices for repairs are out of this world… II’ll never bring car back for work again…asked for price before work not giving . I said do the work without price got taken on repair… had to pay… last time Cerritos gets my money

Great customer service (special mention to Amanda and Oswaldo who provided excellent service and showed professionalism). I would have given a 5-star if it’s not to the fact that we had to return the car back the next day due to oil leaks that caused burning smell when engine is hot. Means, tech/mech job wasn’t done correctly the first time. I gave 4-star as my appreciation for fixing the problem. Hope to get a better quality work the next time.

internet mgr was very good. He gave me a fair quote on my tradin. And honored it. He was also able to help me find my new Venza despite inventory issues. The finance was fair and tried to get us the best deal. I feel I was given a fair deal. And would reccomend Toyota Cerritos. Despite having a negative experience before Auto Nation took over. Now a Satisfied customer.

Came in to check out the new Camry style saw they had one with red interior, test drove it fell in love with the car aaron and sayed was big help i wanted to make the purchase on the weeked when i had all documents and trade in ready, came back test drove one more time made the purchase bezhad in finance worked his magice and gave me a awsome deal, took me about 4 hours but thats how paper work goes. When was done i was driving home in a sweet ride with all the bells and wistles i hade no idea i could afford , bezhad, Arod, Sayed all were professional honest didn't try to bs me into something i didnt want. i appreciated their professionalism,

Their faster service and concern on your car

Great Service, Yumi, my service adviser was excellent, as well as the cashier, Lala. More power to AutoNation Cerritos!

La buena atención al cliente y los mejores precios

I did like that service and the attention and also the courtesy and how they keep the appointment I will recommend the Dealearship to my family and friends.

I hate talking on the phone so I loved that I was able to make an appointment online with this location! Came to get the hybrid system in my Prius updated since there was a recall on it and the estimate time was 2-3 hours and it was done in 2! They took my car right away and brought it to me within minutes when it was ready. They don’t do car washes but they do have a free car wash deal with a local business and it was great! Would come back for all my Prius needs

We are AutoNation customers because of your service rep Bianca Medrano. As an older couple and on a fixed income, she takes care of us like we are her family. Gave me a big hug when I brought our Rav in for service, remembered details of our last visit and asked about our recent trip… and did the necessary service required. She is your best advertising!

Great sales force, Service center very helpful. I would highly recommend this dealer and service center for anyone needing to purchase a vehicle or needs great service for maintenance or repairs.

I wanted to give a big thank you to AutoNation Toyota or Cerritos! I was looking to get a 2nd vehicle with financing. It was a hard sale for what I was looking for. I did a inquiry on a used vehicle. Henry Mendez (big thank you to Henry also!) They gave me a call, I explained my situation and they asked me to come down to give them a try. I was so happy how hard they work to get me a deal, way better then I was expecting. I didn't even need to do the "let me go home and think about it" trick signed with the biggest smile on my face. I don't see myself going or sending my friends anywhere else from here on out! Thank you guys!

Clean, quick information and service

I took in my friend’s Toyota because the sun roof was leaking badly. They were quick and professional. Now it doesn’t leak and we’re thrilled.

Tried to score a Supra at MSRP, but gave up waiting when Ukraine was attacked. AN came down a little on the markup. I'm OK with the price. When the car came in, my contact wanted me to come in right away, but I'm over 100 miles away and needed to prepare. So, I'm ready to come in to dealer, but then I'm told car needs software update that will require a day or 2. When I get there car still isn't ready. You can't even get a cup of coffee out of the dealer while you wait. But it finally came out nice & shiny. Take one star off the rating for not knowing the Supra needs a S/W update.

A general inspection just includes an oil change and visually inspecting the vehicle without topping off other vehicle liquids. They scalp you here by only completely cleaning out the systems and charging you more for it. All I asked for was a general inspection but had to wait another 10 minutes, as the person helping me typed in tons of other stuff, before my car was even inspected, yet. To change out all your vehicle liquids, rotating tires, and cleaning filters, it would cost over $1,700. I bought my vehicle here back in 2014, but I won’t be going back, except for maybe an oil change. They’re taking advantage of the rise in prices more than they should, as far as I’m concerned. I plan on taking classes to service my own vehicle, since it would cost me only $250 to learn to service my vehicle, myself.

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I called made appointment not to bad maybe 10 min hold went to appointment on Saturday the guy comes says his name starts taking pictures tells me come to his desk asks what's the problem told him then poww he starts telling me all kind of what I need mind me I just took my car somewhere eles for service anyways ask how long it would take 3 hrs to change a battery came back Wednesday with appointment again and yup sure did with 3 customer there at 10:40 am did

the people were so nice and knowledgeable I felt at home

Helpful staff. Relatively quick service. nice quiet waiting area.

I have been trusting the good people at AutonNation Toyota Cerritos with my cars for almost a decade. I have never been disappointed with my service. Our service advisor Michelle is the best and guides us very well.

Excellent dealership. I wouldn't buy a Toyota anywhere else. The staff is very friendly and professional.

creo que se burlan de sus clientes.. dan mal comportamiento con los clientes y no dejan ganas de regresar... tengo que checar mi carro para confirmar que si hicieron el servicio

I went in told them that I saw the car I wanted on their website, and within an hour or so I drove off with the car I wanted. I highly recommend coming here and if possible I would ask for Matt or Victor and ask if Rudy can handle all the paperwork. Thank you Autonation Toyota for making my first car buying experience fast and easy.

I was very hesitant going in due to past experiences at other dealerships. But the associate was very patient and helpful every step of the way, without being being pushy. I was very surprised and grateful for the quick service and positive interactions.

Claudia Noguera was great in getting my concerns documented and getting the repairs my truck needed. She always kept me in the loop with how the service was going and informed me of minor issues the technician found. She even had the truck detailed and waiting out front for me upon my arrival. She deserves a five star review.

Smoothest car buying experience ever! Victor was amazing in telling me about the suv and financing. I was in and out in less than 90 minutes with a great car and excellent deal. Thanks super Victor and marvelous dealership!

The staff is very friendly and knowledgeable. I had my 2019 Highlander serviced there and everything was done on time, with no hassles. I will continue to use this location.😊

Overall great experience with auto nation. From purchasing a car to servicing as well. Excellent and fast customer service! Highly recommend!

Definitely would suggest getting your car maintenance service here at this dealer very fast service and friendly staff very helpful

My experience at Auto Nation was great. Sale man Efraín was awesome. Purchased my son’s first car. Only thing I didn’t like that 10 days after I purchased my car detailed pointed out that the car has been previously painted and had lots of imperfections that I missed. The car fax didn’t have that info. Nor did they mentioned it to me.

I want to change my car power outlet. You will not do it until I have to pay 199 electric check fee

Todo excelente, amables y eficaces 100% recomendables

I've had my Lexus RX 350 for 4 weeks now, and am absolutely thrilled with it. Salesman Calvin Kalonda was extremely helpful, and understood how serious of a decision this was for me. He did not pressure or push me, but rather served as an advisor throughout the entire process. My previous car was a Corolla from AutoNation Buena Park, and I knew I was sticking with an AutoNation Toyota dealership. I only serviced that Corolla at the dealership, and plan to do the same with my RX 350. I'm thankful to Calvin and management for treating me like family. Cheers to hopefully many years with my Lexus! – Brian Humphreys

great service and friendly staff

Last Feb.5,2022, I bought a RAV 4 XLE Premium 2022. We finished signing in all papers work at almost 8 pm. Two days after at early morning a dash board notification popped up saying malfunction headlights system, pre collision system malfunction, LTA malfunction. I went to Toyota service center and the the lady service advisor told me that they cannot repair something that is not showing on the dash board at that time even though I showed a pictures of the notification on my phone. She advised to leave the car over the weekend or come back when the malfunction signs appear again. In which I did the next day. Pedro another service advisor assisted me and told me that it was the camera and sensor that is not getting enough voltage and it will take a week or so for replacement. To make the story short I am driving a stinking loaner car a RAV 4 with 8000 miles with a 1/4 gas for 2 weeks with no guaranty when the parts will be arriving. This makes me wonder how the quality of Toyota became so vulnerable to this lack of human attention to details and quality controls. I spoke to a Service Manager, to check what options are available and was advised that only used car are allowed for exchange and even blamed me for the malfunction of the car. Toyota please don’t let your quality go down the drain. I hope your executive can have this same issues so you can pay attention to all details. Also I recommend double checking before buying new a car at Cerritos Toyota I felt so cheated on the safety of the vehicle and compromise the the safety of my family. Consider checking the customer feedback before buying! What do you think is the best compromise to regain my confidence with AutoNation Toyota Cerritos?

My Husband bought a used car from here on January 25th, 2022 and yes we understood that it was a used car. We were told that it was fully inspected by a Mechanic there on site and there was no problems with the car,within 3 days of driving it off the lot and less than 50 miles,the check engine light came on and My Husband called Cristian Diaz,The sales Rep who sold us the car and told him about the problem,he told him to bring the car in and they will have the Mechanic check it out. So he did and not only Cristian but the Mechanic came out and spoke to my husband and said that they were able to take the light off but if it happens again then it's his Catalytic Converter and that my husband can buy it at a Junkyard if it happens again the check engine light comes on. So this was on a Saturday morning January 28th, 2022 and by Tuesday morning the check engine light came on again and my Husband and I both reached out to Cristian and told him what is going on and my Husband actually called him and his answer was" Well you bought a used car and you can buy the Catalytic Converter at a Junk yard for a few hundred dollars. " My husband told him I'm paying more than $7,000 for a Car that was not in Good condition when it was sold to me,You lied about it and why do I have to pay up to $1,600 for a Catalytic Converter,That should of been fine in the first place. We asked to speak to a Manager with No response,My Son reached out to Cristian also and he gave my son the run around as of today 2/9/2022 We have not heard or had a text message or Phone call from Anyone at this dealership to resolve this problem. There is in California a Law Called "The Lemon Law." Be very Careful of this place,They are not Trust Worthy.

I went to purchase a vehicle on January 25, 2022. I worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing the vehicle, I was told that I had five days or 250 miles to take the vehicle back if I no longer wanted it. Upon driving the vehicle off the lot, I got about 50 miles before the check engine light came on. I called the dealer and was told to bring it in to look at it. I had only been there for about 25 minutes when Christian and a mechanic came over and told me they had turned off the light and that it could be the catalytic converter and that I could get a used one from the junkyard. I explained to Christian that I financed the vehicle through Toyota and would like them to fix it. Christian continued to tell me that I had purchased an "as is" vehicle and that I would be responsible for fixing it. This has caused nothing but headaches when I asked to speak to a manager and was told that James Yates, who was the General Sales Manager, would call me and never did. My son called and left a message for the General Manager, Kevin, to call us back, but he never did. I just want my vehicle fixed with no money out of my pocket and to make sure that it gets a full inspection so I know that there are no other issues. I'm paying almost $7,000 for a vehicle that I only had for 2 weeks and am being told I need to pay for repairs when I took it back within 3 days!?! I am beyond frustrated with Autonation Toyota Cerritos and want them to do the right thing and fix my car! Let's see if someone actually takes responsibility and calls me to resolve this matter.

I went to purchase a vehicle on January 25, 2022. I worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing the vehicle, I was told that I had five days or 250 miles to take the vehicle back if I no longer wanted it. Upon driving the vehicle off the lot, I got about 50 miles before the check engine light came on. I called the dealer and was told to bring it in to look at it. I had only been there for about 25 minutes when Christian and a mechanic came over and told me they had turned off the light and that it could be the catalytic converter and that I could get a used one from the junk yard. I explained to Christian that I financed the vehicle through Toyota and would like them to fix it. Christian continued to tell me that I had purchased an "as is" vehicle and that I would be responsible for fixing it. This has caused nothing but headaches when I asked to speak to a manager and was told that James Yates, who was the General Sales Manager, would call me and never did. My son called and left a message for the General Manager, Kevin, to call us back, but he never did. I just want my vehicle fixed with no money out of my pocket and to make sure that it gets a full inspection, so I know that there are no other issues. I'm paying almost $7,000 for a vehicle that I only had for 2 weeks and am being told I need to pay for repairs when I took it back within 3 days!?! I am beyond frustrated with Autonation Toyota Cerritos and want them to do the right thing and fix my car! Let's see if someone actually takes responsibility and calls me to resolve this matter. 

courteous, helpful, and prompt.

Great service! And nice place for me

The service department is really good. I have had two different service managers over the last dozen or so years and both have been really good. They understand what cars need when you mention a problem and get if fixed. They tell me how long the service should take and are pretty close in thier estimates. I have had NO service complaints with Cerritos Toyota.

I recommend service your vehicle check up.

My car was ready when promised. They fixed the problem. Very efficient and great customer service.

This dealership is great! Ask for Bianca. Very helpful!

I would refrain from coming to this dealership service department as they don’t take accountability and fail to make sure every part is installed correctly. They also make it seem like you are a nuisance by trying to resolve the issues left in your vehicle.

Thank you to AutoNation Toyota Cerritos. Henry Rodriguez (Fleet Internet Advisor) got me into a hard-to-find, new Toyota, at a great price. Henry is trustworthy, honest, and professional. I recommend Henry for those searching for a transparent transaction. I intended to purchase, outright, but was given extra incentive to go through financing. Eric Mckenzie, in the finance dept., was upfront and efficient. I ended up with a better deal than I had anticipated. Excellent car-buying experience.

I saw a 2022 Toyota Cross XLE advertised on Toyota Cerritos (Autonation) for $29,710.00. When I inquired about this car Nicholas stated it was $34,000.00+ How can a company post a car at one cost and then switch!

Not trust worthy. They advertise one price and when you go in, it's 25% more. Waste of time and would not buy a car from here.

Thank you told AutoNation Toyota Cerritos! We love our New Rav4 Hybrid. Very helpful and We will recommend AutoNation Toyota Cerritos to all our friends and family. Thank you again to Sang, Victoria, Kevin, James, Rudy from Finance and Jason

So back in may, after looking for the car i wanted for a couple months, one finally popped up at this particular dealership. We were unfamiliar with the “haggle free” process but nonetheless we still got the vehicle for what i believe still was a good price. Walking in everything was fine, i was promised my car would be waiting for me to test drive but when i arrived it was parked in the lot between two cars still dirty, no big deal, they got it out for my test drive right away. We met with the initial sales women, Samila, who walked me and my father to her desk, and she was honestly the best part of the experience. Super kind, super helpful, and made sure everything was transparent to me. We got everything squared away with her and we were introduced to the finance women who i believes name was Kristen, hard to miss her since she stated she was the only female who worked in finance at the time i went to get my vehicle. I let her know i was already PRE APPROVED through my credit union with most likely a better rate than she could offer me at 1.7%. She stated she was going to see if she could get me a better rate with one of their lenders to which i objected. No big deal. We went into her office and started the paperwork process, she then offered us all the ins and out of vehicle protection and so forth, but being pre approved for a certain amount i could not go over my loan and she said she understood she had a “special package” for me with reduced prices on what she thought i might want, which is completely fine, i understand it’s her job to add protection as they sell cars and she might get commission, who knows. No big deal. Now she was nice, until i rejected her proposals. I told her i only wanted GAP but she stated i could not get GAP coverage unless i also got Theft coverage totaling out to over $2000 dollars more on my loan. I rejected her proposal. This is when things went completely bad. Her entire mood changed and THEN all she wanted to do is get the paperwork done once she knew she didn’t have a sale with us. She became rude and standoffish, no more cool conversations, no more smiles. Whatever, i just wanted the car. So we left the dealership finally. Mind you being pre approved i should have been in and out in a couple hours maximum. It was almost 6 hours before i finally got out of their. It did not end here. The following day i turned in my paperwork to my credit union, since i was going through them they would take care of everything after that for me, great. 2 days after i turned in the paperwork i get a call from a random number while I’m at work. It’s Kristen the finance women, she called to let me know they still hadn’t got the check for the car from my credit union and THREATENED me in the nastiest attitude voice that if she didn’t get the check by the next day i would have to go under their rate and their lender or turn the car in. Mind you my credit union let me know they were one day shipping the check. I immediately called the union and let them know the situation, they let me know the check was DELIVERED the previous day and sent me an email with the delivery transcript stating it was dropped off with the person at front desk. I contacted the dealership again and asked for kristen since she wasn’t answering from the number she called from and they let me know she WASNT EVEN IN that day, so she called me to threaten me on her day off???? The next day i was contacted by another finance team member and i turned them to my credit union and they got it squared away. Turns out who ever got the check that day DIDNT turn it in to their head finance advisor or who ever is in charge and they magically found it on his desk in a pile of papers a few hours later. Thanks for the stress. I feel i was threatened and harassed by a member of this dealerships team just because i opted not to cover my car through them. Kristen also “Shotgunned” my credit, running it through 6 or 7 different lenders, ruining my credit with each inquiry she made even though i told her i was PRE APPROVED and didn’t want to go through their lenders. Unprofessional. Calling me on her day off? To make threats? ALSO, i got GAP including theft through my credit union for ONLY $375. Whatever the case me be with her, i will not ever be recommending this dealership due to the later half of my experience. Thank you samila for being the best part of my experience and helping me with my vehicle.

Did most of the transaction via phone and email, because I really just wanted to be in and out. Showed up and was taken care of by Salam bickiya and All faiz. Everything with smooth and drove out with a new Toyota.. highly recommend

Great place to buy a car. People are nice and straight up with you. Mark and sang are the people to do business with. I will definitely come back because of them.

Claudia my service writer was amazing! Extremely helpful and informative. It was a great experience

Service was excellent-by service advisor and also with one of the manager who helped with the extended warranty.

Service advisor was polite and courteous

Sales Rep is so rude, bad service, not accommodating. Toyota should find and screen good people. This will affect the name and integrity of Toyota.

Service advisor never takes the time to speak to you after your service, I would prefer to deal with the same person every time I go

Had a great experience. After looking at several dealers in person autonation Toyota Cerritos just took the win, great pricing, quality service, great staff who work with you, they put a lot of effort (but not like the pressure overwhelmingly kind) in making sure you go home happy in your NEW (to you) CAR! Thank you Calvin & Mark (and team) for such a wonderful experience- we needed it after a long day. Save your gas and time & go straight to Autonation Toyota of Cerritos, these people are ready to sell and clear their lots, you won’t be disappointed!

Got all my service done here and got my new tires. Great quality and good pricing. Very happy with the great customer service as always.

Advisor is polite and No pressure on what service you need on your car

Our Sales Rep Brian was great! Friendly and very knowledgeable. We had to reserve our car and Brian gave us weekly updates and the team made the transaction easy.

Always a great experience. Good customer service

Came in to check a noise in the rear suspension, could not duplicate, were their last words. They did a 5 month period maintenance/tune-up, but not sure if what they wrote is what they did. They did not top of the fluids, and worse, the oil was at the bottom of the dipstick. Had to fill to the correct amount. Never said or explain what was done.

I went in for a scheduled oil change and 10,000 mile check. I waited for my vehicle and it was finished within the time frame given. The price for services was given prior to work and was appropriate per the initial contract. All service employees were above satisfactory and the car runner was exceptional.

Good service, great customer service and clean environment ? ?..keep the good job autonation toyota Cerritos

frank Gomez great sales person I highly recommend this Dealership.

At the end of the day, I could have saved HUNDREDS at a shop. Never again!

had a 9:00 appt said it would be done by 1:00 and it was . truck was sitting out front ready to be driven off.. very nice. David Kwon was a great customer care advisor

My car buying experience was wonderful The staff was personable and the speed of the process was exceptional

Michelle the service advisor did an amazing job. Made the process smooth and easy as possible

Experience was good and representative answered all my questions.

It was a Good overall experience, took long to get into Finance Dept to sign paperwork.

The vehicle Maintenance was completed in a timely manner. The waiting area was nice.

Had a great experience with them. The process was quick and easy. :) I will highly recommend

Perfect experience with David the maintenance service team

So I had a deal in place today to purchase a car at MSRP. Granted the car is in demand, but was told 3x that I would be able to purchase it for MSRP. Long story I get a call from Victor Salazar who tells me that he has a higher bidder, but if I want to buy the car I have to pay $2K more than what we already agreed on. I guess his boss Victoria Bayer put him up to do this so I can panic and rush over there to make sure Vic gets an extra commission. I will never purchase a vehicle from Cerritos ever again. I leased a truck from them also. That didn’t go very well either. Penske or Longo Toyota is the way to go.

BUYER BEWARE: HORRIBLE LYING EMPLOYEES WHO DO EVERYTHING DO DECEIVE YOU! I purchased a car, cash, which should be an easy in and out. I had the car shipped to my house, only to find key scratches all over the car. I waited a month to get the title, and they let me know that it would take 6-8 weeks because they didn't have clean title from the previous owner. I asked them if that's normal for a dealership to not have title when they sell the car. Then when I wanted to return they car because of the scratches and title issues, they said it was my responsibility to pay for shipping back! xxx! After threatening them with a law suit, they finally gave me all of my $$ back and paid for my shipping. The biggest hassle just to get ANYBODY to take responsibility and get back with me. I called numerous times asking for the general manager-- nothing. Kevin, that general manager, finally email me from a templated email asking if I had any issues. HA HA. I told me this was the worst dealership and company I have ever dealt with. DO NOT EVER BUY A CAR FROM THIS LYING COMPANY!

I surprised in my first servicing because there was no any work of like washing, cleaning and any workout explanation.

were patient with me. clean n courteous employees

Good service, courtesy, on time, cleanliness. Satisfied!

Absolutely the very best dealership I have ever dealt with in my 50 years of buying cars.

Lounge/waiting area very clean. Social distancing was a plus for me! Overall environment pleasant.

Gerson and Henry were extremely friendly and helpful, it felt like we were old friends. In my experience, sometimes car buying is not the best of experiences - the opposite was felt due to their professionalism and willingness to help me not sit in a dealership for hours. Even the finance piece was great due to Behzad Khan! He had the best personality and it never felt like he was trying to upsell me on warranties. I will definitely return for any future car buying.

I am extremely happy with the services given to me by the friendly staff and I recommend AUTO NATION as an excellent place for anyone .

We bought a used Nissan and within days started driving funny. Took it in and Eric was so helpful and didn’t “mansplan” us. We realized the transmission was a recall and got it replaced in a week. Very helpful and reassuring.

It was a quick and straightforward experience that flowed smoothly.

The car was being serviced for a recall. Excellent customer service!

I had an appointment, got there early and was greeted right away and they serviced my vehicle in no time.

I have previously purchased two Camrys from Cerritos Toyota and Power Toyota dealerships. I came to AutoNation Toyota with high expectation of a large inventory of new vehicles to choose from. AutoNation Price is reasonable. E-Commerce salespersons Matthew Barrera and Joshua Lewis were very helpful with the test drive and my purchasing transaction process.

I needed a miracle and they gave it to me... I am forever obligated in any future endeavors... I have a new family in Auto Nation Toyota.. out of all my brand new cars in life ... this experience proved number one on my list

Been coming to Auto Nation Toyota Cerritos for over a decade because they are very professional, courteous and of course friendly.

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory.

We really like the great customer service at AutoNation. The staff is courteous and helpful. They shuttled me back home when my servicing was going to be lengthy. Can’t say enough about how great they are.

Just trying to buy a used car with as little hassle as possible. I had asked if the car was ready. The car was filthy dirty and not charged. With Covid-19 being so prevelent it wasn't a concern to them. Would never go back there for anything. They don't care. Don't even return phone calls. I drove 60 miles to purchase this vehicle they could have cared less. Horrible experience.

We have been bringing our vehicle here for service for 16 years. This year, I have to say, Your service department has gone downhill. You can't even get a call back when your car is in the repair shop. Customer Service is really lacking!

Yes I recommend Autonation Toyota Cerritos. I went to 4 different dealerships and the dealers didn’t want to sell a car not friendly or helpful Was already pre approved and I guess that was not a good thing. Toyota Autonation was amazing. All Rahimi was the salesman that helped me. Saw the car drove it and got the greatest price after negotiating with the sales manager, $2000 -$3000 less than in Huntington Beach. Eric in finance was so nice and friendly. I had the most pleasant experience buying a new car. BUY YOUR CAR HERE ❤️❤️ THANK YOU 😘🙏❤️

Bad customer service.finance lady did not even put my paper works in the envelope.

I have been a customer for many years and always received excellent service. Thank you Daniel Solorzano and Bijan for the great service you both provided during my new car purchase A. Steele

currently n very up front

Recently had service on 2014 Toyota, Sienna and was helped by Pedro Mejia. He was wonderful very helpful and informative, not trying to oversell me on services and I was out of there in much less than 2 hours.

Fui estafada , pedí ayuda en español más sin embargo no fue concedida un vendedor que solo habla inglés me hizo la venta , prometió beneficios y garantías gratis y al final me agrego al precio total del carro $10,000 de extension de garantías y aseguranzas que yo no solicite y las cuales dijo que eran gratis por ser mi primera compra y ser auto nuevo

The facilities were clean and safe. The staff were friendly and understanding.

This was my first experience purchasing a car from a dealership. The staff was extremely helpful and friendly and did a great job explaining the process. Would purchase from again.

Excellent agent and customer service, very helpful, respectful and quick in making decisions.

Fixed nail in tire free, also handled recall item I was unaware of. Technician also noticed loose starter motor and fixed free. Thanks for going the extra mile.

Courteous service, fast response, expedited booking of appointment; great overall experience, thank you!

I had 2 concerns on my vehicle and only one of them was assessed during my visit. Pedro did not even bother to write it down

Haven't been here for a long while for several reasons but this time they offered a oil change with incentives that was too good to bypass. There was a choice of a free cabin air filter or air filter replacement by the service tech and he chose the cabin air filter but after checking the air filter he left the clips OFF. Do I need to explain the IMPORTANCE of this seemingly minor negligent act??? It's not minor and it is negligent. After a week I went to change the air filter and that's when I noticed this. Called Armando the service tech and left a message but he never returned the call. I got a google reply but haven't called them to see what they have to offer to make this up.

We dealt with a total of 3 people at this dealership. From Sang Ngo to his manager Aimee to the Finance rep Alex. Each and every one of them made the buying process so easy. They were all informative, honest, kind and professional. A great team!

Just purchased a 2021 Prius Prime at AutoNation Cerritos. Thanks to Mr. Mark Bell and Brian Tan for an easy and smooth transaction.

Everything was perfect. Guidance, service, and repair, etc. Thank you.

I had reserved the car and when we got to the dealer, the car was out for service on the bumped and i had to wait another week for it to come back. Manager Kent promised that the car would be ready for pick up 11 am that day and it wasn?t ready until around 12-1. Syed made the purchase relatively painless and his customer service and knowledge has truly made this whole ordeal worth it. Shout out to Syed! But the rest of the process before we teamed up with him was such a burden

great although I wish the car came with a cd player. Can i get on installed?

I love the service and the people here! I would recommend to a friend

Took my rav4 for recall service, i was treated fine by the rep , unfortunately the mechanics left something out off place and my gas level indicator was wrong,i had to use a rental car for a day. Now I hope everything will be okay and won't come back.

I’ve been looking for a car for about 1 year now! I’ve walked out of every dealership either they didn’t have the car that I wanted OR service was bad too pushy etc, to where I didn’t care to look into other cars. Due to covid I was about 2 hours away ( working from a different city), but because I live close to Cerritos I decided to drive back out to check out the cars here. Henry Rodriguez was super helpful and made me feel comfortable. I FINALLY have a car !! and plan to get my maintenance done here! I’m happy with My first car purchase ! Thank you!

Came in for a routine service, turns out my car had a recall so it would take a few hours. They were kind enough to give me a loaner car while I went back to work. Really made my day so much easier. Thank you!

Really Great, good experience love my car, good stuff

Yes/ No . Salesperson Mr. Barrera was very helpful . I thought my car was brand new but when I checked the mileage it was 75 miles that’s considered used car.

Cristian Rios always give a great customer service

I liked the website was able to see how much I would be paying for the car although salesman increased the price at the dealership but did reduce it to online quote once he was shown the price that was quoted online

AutoNation Toyota Cerritos did a very excellent service. I was assisted by Armando Garcia a friendly advisor.

Went to get a part checked on my car. The person said they had to order the part and should be there in a few days. Four days later I still did not receive a call back. I called asking for the person and the receptionist said he is not available and the parts dept. was not answering so I could not get an answer if the part was in yet. Over a week later after that STILL NO CALL. I called again and the person said it was in. When I told them what happened she said “well it is in now”. To top it off I have to wait four more days for the next available appt.

Saied was my sales representative and from the beginning he was attentive, helpful and generous with his time. No haggle, no b.s. just quick and easy experience. Thanks to him and all who made my purchase wonderful.

I have been looking for a Toyota 4-Runner for my wife for some time now and have had to deal many agents from many dealerships. Syed was my sales associate and from the moment we met he was engaged and invested in my needs and made the process so easy I would do it 3 times over.... Syed listened to what I wanted and made it happen. It was a painless experience and you cannot say that about most car sales or purchases. Thank you Syed for being my guy at Cerritos Toyota /Auto Nation aside from my wife being happy with her 4-Runner you have been the best part of my day. Many thanks to you and your dealership. Gilbert Ochoa

I attend for the 10k miles services to this location because the first location who performed the 5k service removed the air tire caps and didn't put back 3 out of 4 caps, not a big deal but at the same time concerning because it's something anyone can see it, the concerning part is what you can not see. At this location, they delivered to me the vehicicle but realized the they didn't stick the next oil change label, I reported and they not only fail to stick the label but also they didn't program the computer car to receive the next service notification, they guy did that in front of me, once again not a big deal but those simple things make doubt about the quality service I expected, specially when I purchased I toyota care package that cost me and arm and leg. Please have this honest review in consideration so you can well train your team, because it's very disappointment. Also if helps, the car wash pass you provide at the end of the service, the big penny car wash, they provide a lousy service, I really whish not to take this pass, when said you're going from toyota they basically treat you like xxxx, which is not the best experience you may expect.

very satisfied with the quality work

Took my car to have it serviced (oil change) with a scheduled appointment at 8:30 am. 4 hours later, still was waiting with no update and the service hadn’t been completed. We had to call multiple times to get the service associate to even call us back, even after leaving messages. It took over 5 hours for an oil change!

Waited on the phone too long to talk to my adviser. Employee in the rest room with his two way on(sitting down). Only one courtesy car to take you home ,work or where ever. Toilet seat almost falling off the toilet. Very sad situation

kept waiting forever electric car was not charged car was not detailed or clean only received 1 key fob salesperson took us to wrong car initially and have very little ev knowledge

Had one of the best car purchase experiences of my life at Autonation of Buena Park (Cerritos sister store). I cannot speak highly enough of General Manager, Juan Guzman, and his Sales Executive, Bernie Reynoso. These gentlemen were both class acts and put me and my family at ease and completely comfortable with what can be a very stressful endeavor. I’ll be recommending to anyone looking for a Toyota to visit Buena Park Autonation for sure!

Professional and superb customer service. Quick and easy. Will be a returning customer.

Covid19 protocols were relaxed and in some cases not followed by dealer staff. I felt the staff were too pushy about coming to the dealer for non-essential , unnecessary service driven by dealer financial profits instead of client safety. As it turned the service performed could have waited until less restrictive public health pandemic guidelines were in place. My visit to the dealer was because of repeated calls by dealer staff and a waste of time.

Gina was very nice and helpful! She recommended maintenance options that I didn?t even know that I had to do. Amazing service. A

Stuff are friendly, helpful and they made me feel confortable, I was able to get the car I wanted.

Gina Dale is very knowledgeable and trustworthy. She always does a great job as my advisor.

Avoid these guys. I bought a car with the State's Clean Vehicle Assistant program 6 weeks ago. The way this works is that the state pays $5000 towards the purchase of a full electric vehicle after an approval process (I had all the paperwork) and you pay the rest. The dealer keeps the vehicle until the payment from the state comes in. The finance manager said this usually takes 10-14 days. The sales guy said he would be in touch and provide updates once a week or so. That is the last I ever heard from them. After about a month I started emailing and calling to find out what is going on and their tone had changed to a "don't call us, we'll call you" routine. Yesterday, I receive a check for a (small) part of what I paid with the check stating for unraveling deal #xyz. No explanation, no letter, no phone call. I get it that the state's programs may not work as usual during Covid times, but the least I would expect is for them to let the customer know and reimburse all the money without me having to get on their case.

I was very satisfied shopping with auto nation and definitely will refer a friend. Only concern was I only received one key to my vehicle.

I made my appointment over the phone to have my 2006 landcruiser for oil change. I specifically mentioned and clarified 3x to use synthetic oil and use an oem filter. When i got there on my appointment, it was listed as conventional. So i clarified again with JAiro(service writer) to use synthentic oil. I asked what kind of oil they use he said mobil i said ok. I brought my own OEM toyota oil filter and washer that i bought from them too so they can use it because they dont use OEM filter. When i have to pay they are charging me for the oil filter, washer. So they adjusted the price. But when i look at the receipt is says synthetic PROLINE brand instead of mobil1. Unfortuntely i dont see any transparency and honesty here. This is my 2nd time i brought my landcruiser with this dealership i dont see any changes. Good luck to you customers.

Rene my salesman was fantastic. Very knowledgeable, friendly, and most importantly no pressure. I wanted a new Tacoma trimmed a specific way and a special color that is difficult to find. Rene and the dealership delivered the truck in about a week where another huge volume dealer that I had left a deposit with a month earlier told me 4 or 5 months.

As usual, there is nothing new that I feel i am at home with very professional and courteous service. AutoNation Toyota Cerritos is the best place ever to get the best service. I have 5 Toyota because of the service department. Christian from the service department helps me a lot and Dominic the service manager is following up with me. Dominic the service manager follow up with all the cars i can see him flying between the cars checks and follow up oh my god he is very active and knew how treat his team. Dominic and Christian you are the best. thank you so much. Hany Saleeb

Clean Facility and service is good. Covid safe for the customers.

This is my 2nd brand new car I've purchased at Cerritos! They are always so busy but make my buying experience enjoyable and painless. I got the 2021 Camry Hybrid XSE fully loaded and couldn't be happier. Thank you Morrie and Rudy for taking such great care of me! I'll see you at my first service!!!!

Nice people who can make $ by being nice. Good facilities.

Claudia was awesome - very thorough

Had a wonderful experience at Toyota Cerritos with the purchase of my Tacoma. Salesperson Audel was very helpful with my trade in and getting me the best deal possible. Will definitely return for future purchases and strongly recommend this location.

Dennis was an excellent salesman who was polite and helpful. Al was excellent in finance

Sales person very helpful... understood my need and gave me a great price for my trade

I dont have a 800 credit score. Yet, the people here went above and beyond to make sure i came out of their lot driving. Thank God first, and second the people here for the open doors :) .

Always fast and honest service from service technician. He always informs me if I don't need something at that time. The customer lounge is and food bar is really nice. Everyone is always friendly and helpful

Perfect timely service without surprises. Thanks Gordon!

We have purchased two of our cars from Cerritos Toyota Autonation, Sales agents were very helpful and friendly. We also have our cars serviced at this location. Again customer service is excellent!! Our service agent Adolfo is very helpful, and goes above and beyond to ensure that our car is current with all the inspections.

I just got a brand new car and i took it in to get serviced first they over charged me for just an oil change. Then they rotated my tires but no one noticed i had one smaller tire so the car wasnt driving right. They put the wrong tire pressure on all wheels, i had to go to a small shop to get my car fixed the right way after they charged me over 150 to get a car back that was worse then when i took it in. How mechanics get literally every step wrong is beyond me.

It was was a very pleasant experience, no pressure from sales person and very friendly.

It was a pleasure buying my car with Steve! I love it and in the future I will for sure go back and purchase another one.

We had a great experience with Autonation. We got the price and car we wanted.

Their service department. No one knows anything about when my truck will be fixed.

I was not told of the repairs my car needed. I was told my car was fine and it is not.

This place is the best!!! The staff is very helpful, friendly and knowledgeable. Nicholas was such a patient, helpful and concerned person. He put up with me and my wife for two days, as we really needed to determine the best vehicle for our needs. He helped us look at small to large vehicles until we settled on a new RAV4 XLE. He got us this excellent car with the right color exterior and interior and we are so pleased. It has all the amenities we need, and then some! If they didn’t have such a huge inventory, we might not have come away with this beauty. The financial end of our experience was equally terrific. The young man who helped us out worked diligently to make our purchase quick and satisfying. We wholeheartedly recommend this dealer and the excellent staff to anyone wishing to purchase a new vehicle. Thank you, Toyota of Cerritos, for one of the best car buying experiences my wife and I have ever had. We rate our experience as a 10 out of 10.

i just took my toyota highlander 2021 for service and they click ok in all the remarks but my tire monitor system still not working and they said it will take time ( of course was an excuse from them because the reAlity was, that just click ok to everything without checking the car properly ( 2 STARS)

Zee was awesome. We have not purchased a new vehicle in over 30 years. I appreciate your patience and working with us. Side note, technically has changed in 30 years... lol. Thank you Cerritos Toyota!

Made an appointment online was greeted with a smile the day of the appointment my vehicle had extensive work it was all taken care of in a timely manner

This was my first time buying a car and it was a great experience working with AutoNation Toyota. After researching buying guides on reddit, I ended up using TrueCar and contacting around 16 dealerships in the area for a Prius Prime XLE in black. Danny, from online sales at AutoNation Toyota was super responsive especially compared to the other dealerships. He helped me understand the breakdown of each line item so I can look at the out the door price and was extremely informative, personable and patient while doing so. I was very happy with the price we were able to work out, and how quick and painless the entire process was. I'm the type to get nervous so pushy sales people are very intimidating to me and I'm very happy to say there was none of that here! After working with Danny for sales, I finished up with Erick to go over the financing. It was again super easy and he was also amazing to work with. He didn't try to aggressively up-sell me but still thoroughly explained to me my options. Overall Great personalities, great price, quick and easy experience.

In my opinion, Michelle Hernandez is a GREAT asset to your organization. Recently, I took my Toyota Corolla in for a service. Michelle, as always, kept me apprised of the completion time; recommended service; and provided impeccable customer service.

Very excellent cuatomer service nice friendly enviorment very comunicatived at all times

Salesperson was knowledgeable, however the arrival of the car took longer that what was promised.

Shopping around online and they carry the most cars I am looking for

I received a phone call twice a week for the past 2 months to schedule a recall for my Sienna and when I finally did, they didn’t have the courtesy to put back the kid’s car seats or bother to finish up putting the car back together. Always remember to inspect their work and ask them if they need help removing any car seats since they don’t have time for these kind of details.

After receiving weekly calls to schedule a recall for my Sienna, I finally took it in for servicing. They forgot to finish putting the window control module back into the side door and left my kid's car seats on the floor. I wish they take the time to finish the recall properly and put back the items in the car the way they found it, or at least let me know when I drop off the vehicle so i can remove them myself.

We recommend working with Jason Nguyen. His honest, customer service based approach to the business of used car sales was refreshing. After a truck that I initially wasn't as interested in, went through detailing, inspection and service, he saw it come back on the front line, and thought of us. It turns out it's a great truck for our family, both in terms of practicality, and our budget. During our test drive it was Jason who brought up the alignment on the truck, that was only slightly pulling to the right. He made sure it went back through service again before we received the vehicle. He honestly cared about the safety of our teenage boys, who will be driving the truck, as well as I. It was used and 13+ years old so there were some recommendations made, and I followed through. He had great information about seat covers that now, after I purchased and installed them, make the car look like it has brand new, stock installed leather seats. It is a stock Tacoma, so technologically it needed a little bit of bringing up to speed. Jason made recommendations about an alarm and where to go to get a Bluetooth FM receiver, so that our boys would have the ability call us from the car, and do so hands-free. They also can play their own music from their phones, which they appreciated big time. Thanks, Jason!

David was an exceptional service manager. He was professional and friendly. He communicated with me on the status of my vehicle being serviced. I will definitely request him next time.

Friendly service advisor, easy to make an appointment and overall great service.

Wish they will wash the car after each service like other dealership. Other than that service is excelent.