First time coming to this dealer for maintenance and overall good experience. The representative that helped me out I believe his name was Rodolfo was great. My only issue is one of the gentleman men that works in the maintenance area (one of the guys with the red shirt) was very rude to the point to where I almost asked to speak to someone about him. He seemed very bothered that because of a long line of cars I didn't notice there were 2 lanes to wait for service. He angrily gestured for me to move to the next lane and afterwards I could hear him mumbling about how because of me other cars that were ahead of me are now behind me in the 2nd lane.

Amazing customer service, they make you feel welcomed and they are very nice and patient making sure you are happy with your purchase.....great at following up and communicating throughout the whole process...Thank you Syed and Eric! I love my new 2021 Corolla....100% Recommend them! Head over to Toyota of Cerritos , you won't be disappointed!!! They were the only ones who were able to get me the car I wanted. Thank You So Much!

We asked to leave the parts they replaced in the trunk of the car so we can see the issue that they "claimed was the problem" but they did not. So left me thinking that the rookie express guy stripped the drain bolt, couldn't admit to it and got my dad to pay up. Then once we got the car back, tire light still on, they didn't check tire pressure, oil was smeered on the left quarter panel and left headlight area like if they don't know what fender covers are and engine cover had oil on it as well. Manager suggested to keep them in mind when I replace the tires but they surely didn't keep our service in mind when we simply asked for the replaced parts to be stored in the trunk. Taking my business elsewhere.

Team, service, make easy efficient , good and job , always recommend !

Good experience, great service!

Employees may be excellent at selling cars, but when it comes to actual assistance with finance, they don’t help at all. I sold my car, cancelled GAP on March 29th and as of today, I haven’t received my refund. I spoked to Erick García (CFS Manager) who stated he no longer works there. I have an email conversation from Alireza Khamnei stating it was approved (email was from May 3rd) and a recent one from Aimee Orona which showed me that payment was sent on May 10th, but I’m reality it wasn’t. Apparently Toyota uses a 3rd company for GAP and they won’t provide their contact information. I’m trying to get a hold from Jordan Bagaporo. 17 weeks and still haven’t got my refund. I never had this issue before when I cancelled my GAP from my Honda CRV at Norms Irvine. If you’re getting your new car financed through a 3rd party loan, ask your loan bank if they offer gap. Trying to find legal ways to fight this and I’m glad I’m keeping records because I know I will need them.

Claudia is awesome!!! Always so helpful & love her energy. Thank you guys

I am very happy with my purchase from AutoNation Toyota in Cerritos. My salesman Brian Columbia was great ! He made sure my family and I were well taken care of. He made sure all my questions and concerns about the car I was getting were addressed. Thank you again Brian!

We had a good experience getting a new key made because ours stopped working. It was all done professionally and well. Also, we needed a ride home and the driver offered to take us right then, and he was super nice. That was really helpful.

I've taken my car to many different Toyota dealerships over the past 5 years and never committed to one in particular. However, after working with Claudia at cerritos toyota I might just become a regular. She was very attentive and had great customer service skills. She made me feel welcomed and like she truly cared about my cars needs. I will be going back to see Claudia.

We Recommend Armstrong Nursery to outer friends because their Vegetables / Fruits Plants, & more other things are indeed great! Also the STAFFS are very knowledgeable for any issues about growing veggies or type of Fertilizer that can add into your Garden. Great Nursery Place to go to for any Landscaping you wish to have it done!

Muy buen servicio gracias por atendernos

I am very very happy with my purchase from AutoNation Toyota in Cerritos. My salesman Josh Lopez was AMAZING! As soon as I walked into the dealership, Josh was very attentive and addressed any concerns I had. He made sure my family and I was taken care of. Thanks JOSH!

The staff were very knowledgeable and answered all, I mean all of my questions. Made it a smooth process!

I had an appointment at 7:40 am. After I finished talking to Christian, who is totally awesome, my car was brought to the back. I was out of there by 10:15 am.

Best dealership in California they are professionals I’m happy to buy from Toyota they are great. I recommend autoNation Toyota 2 everyone they have great Business.

Service was good abs professional however it took entirely way to long. 2.5 hours to get a simple oil change and tire rotation is way to long.

There service center is very honest and personally bought a 2017 toyota highlander limited from them and ever since been going there

Quick and easy process with great service!

Was very polite n considerate

The Service Advisor is very courteous. The facility is very nice. Great experience as always

Professional staff and excellent customer service. Syed donedo helped me and my wife to get our dream car . Overall experience was good and definitely I will recommend others to at least visit this store . Thank you Toyota Auto nation Cerritos 😊

I love that they take great care of my car and also allow me to bring my dog with me , to wait !! Keeps her social behavior skills in tack !!💞

Service advisor never takes the time to speak to you after your service, I would prefer to deal with the same person every time I go

Had truck serviced told them abouit oil leak. when i picked up truck they said oil drain nplug wasn't tight. I informed them they were the last who serviced truck when i bought it there. Next day smelling oil burning its now leaking more than before and oil is all over underneath. called them taking it back tomorrow. not happy

Great place to buy a car… no price haggling, paid what they said they would for my trade in and Henry was the sales person who helped me, great guy.

Tony and Jarvis were very helpful in getting me an good deal on my purchase and trade-in on my new Tacoma. I also recieved monies back from unused extended warranties that I was unaware of that you were entitled too because of their experience in sales. Overall I am very pleased with my experience at Toyota.

Thanks for taking such good care of my Rave. Your professional work is greatly appreciated.

My wife and I visited Autonation Toyota Cerritos on May 1st. Danny Solorzano is the guy!! He is very professional, friendly, patient, and knowledgeable of the products he's selling. We stepped into the dealer with one car in mind and left with another and the whole process was relaxing. We did not like our first pick so we kept looking around and found the right car. There was no pressure from Danny. When I asked if I could see more inventory he did not hesitate to say YES.

I was given contradictory information; they didn't address or mention things that were visibly wrong; was told X was going to be done (which I approved) only to find out it was NOT done. Completely unsatisfied and will not be returning.

I got new Rav4 Prime from here. I got great pricing and process was smooth and quick. However, post sale I have been trying to reach out to finance and sales department about the extended warranty by TFS which I was sold during the deal. As per TFS record, the policy is not yet activated and is not on their system even after 3 weeks. I am not getting any response to my multiple calls/emails to dealership. Update 1[4/22/2021]: Still the issue is not resolved. Contacted GM as per below response. He said that he would look into it and call back. I haven't heard back yet from the finance dept. or GM. It has been exactly one month after my purchase. Update 2 [7/13/2021] Issue is still not resolved. TFS cancelled the policy. I haven't yet received my refund back. Called AutoNation Cerritos multiple times and emailed Lou Robert from finance but no progress yet.

Well I guess I should start with I had an appointment at 7:40am to replace the windshield and it took 10 hours for them to finish I had to call 3x because no one would call me back and finally when they figured out I was upset they decided to figure out that the windshield replacement person was late but didn’t feel the need to communicate with me not gonna lie I’ve only had one good experience here and it’s when my oil change was done in less than an hour 4 years ago this dealership really lacks in a lot of areas

All 4 of the new wheels were scratched after the car was serviced and it was never brought to my attention at all. By the time I noticed all of my wheels were scratched I was already 30 minutes away from the dealership so I had to drive back to speak to the customer care manager. The manager was able to provide a solution but I felt like I was the one being a burden and just took whatever he was able to offer. Eventually I was able to drop off the vehicle for repair and picked up before closing. HOWEVER the repair was very noticeable and was painted a different finish as the rest of the wheel. Again, this wasn’t brought to my wife’s attention as she was the one that picked up the vehicle. I’ll no longer be using this dealership at all. I’d rather drive a little further for more professional service.

Purchased my car here. Came with 5 free oil changes. Went in for 4th oil change. 2 hr window for oil changes is too long to wait with an appointment. Customer service is good.

The gals and guys over at AutoNation always take care of my Tacoma. Michelle is now my go to service representative.

Leo Erick and Courtney was so awesome at what they do. I was fully informed about my toyota tacoma truck, great team work and awesome Services Thank you.

Had a great experience. After looking at several dealers in person autonation Toyota Cerritos just took the win, great pricing, quality service, great staff who work with you, they put a lot of effort (but not like the pressure overwhelmingly kind) in making sure you go home happy in your NEW (to you) CAR! Thank you Calvin & Mark (and team) for such a wonderful experience- we needed it after a long day. Save your gas and time & go straight to Autonation Toyota of Cerritos, these people are ready to sell and clear their lots, you won’t be disappointed!

Got all my service done here and got my new tires. Great quality and good pricing. Very happy with the great customer service as always.

Keep up the good work

They couldn’t fix my car . I hate Toyota now and they are always messing with your tire pressure that made me get into a accident as soon as I left the dealer . I hate them

Very satisfied with their service

Customer Care Advisor, Gina was very helpful and answered all my questions. He made sure the service finished in less than the appointed time.

Advisor is polite and No pressure on what service you need on your car

I was very impressed by the stellar customer service I received at this dealership store. Before my visit, they were very helpful in answering my questions about the car I was interested in and working around the low inventory for new cars (arranging for me to test drive an older model that served as a decent proxy). During my visit I was informed of my options for trading in my current lease and had it appraised. Afterwards, the sales team followed up with me through a phone call and was very willing and helpful to answer my questions. I would highly recommend this shop to other car shoppers

I dropped off my Honda CRV for oil change and tire rotation, My tires were overinflated. The tire pressure light went on. I had to go to Costco to get this checked out asap since I didn’t know if this was related to a nail or pressure from incorrect inflation.

Our Sales Rep Brian was great! Friendly and very knowledgeable. We had to reserve our car and Brian gave us weekly updates and the team made the transaction easy.

I recently purchased a 2021 Toyota 4Runner TRD Off-road Premium Package. I had been waiting for this truck to arrive much like many others who are waiting for shipments of vehicles to arrive to their dealership for the past month or so. I was working with the Internet-Salesman Mr. Eddie Ramos. He’s great! Honest and attentive is the vibe I got from him. Though I was waiting for quite some time for the vehicle to be available to purchase, Mr Ramos made sure to send me any updates about the the shipment which I appreciated. I met with Mr Ramos, face to face for the first time and mentioned that my personal bank, USAA, had already approved my car loan for the 4Runner. No financing issues on my end. Just needed to give my down payment to the dealership and the appropriate paperwork to close the loan with my bank. Sounds easy enough. The 4Runner finally came. I test drove it, while Mr Ramos explained some of the truck’s features. I was excited and ready to go back to his office to complete the sale. As some initial paperwork was exchanged, I got on my personal laptop to finalize the loan amount with my bank and was right about to email Mr Ramos the documents the dealership needed to fill out. Then came the “Finance Manager.” He was initially polite. Asked about the 4Runner I was about to buy. Asked about how I was financing the vehicle to which I replied that my bank was going to finance me. He asked what interest rate my bank was offering and I told him 1.89%. He counter-offered that Toyota may be able to get me the same rate or better. I replied that I was ok and that I was ready to email Mr Ramos the paperwork from my bank. What the Finance Manager said next totally changed my attitude about the whole dealership experience. He said that, and I’m paraphrasing, “That’s not how we do that here. You need to get a check from the bank and hand deliver it to the dealership.” Ok then. I knew where this was going and that I’d probably have to sit down with him to hear out his offer. Fine. I’ll listen but I’m going to stick with my bank. He makes about a 30-60 min pitch about other “Toyota Products” I can purchase.I listen and politely decline. I can tell he’s not particularly happy that I’m not buying. He starts putting paperwork together for me to sign quickly. I felt rushed to be honest. He also reiterated that I needed to get a check from my bank which I told him was USAA. USAA doesn’t have a local branch. It’s mainly operated online. He then kind of back-handed threatened that if I didn’t produce an actual check from my bank that I would have to personally pay for the vehicle in full. I don’t take kindly to threats, but I maintain my composure hoping that this will soon be over and I can drive off in my new 4Runner. Next came the down payment. I produced my Debit Card and he ran it. Declined. I contact my bank to make sure that any limits are lifted for the day. Mind you I want to pay out of my DEBIT CARD. He runs it again like a CREDIT CARD. Declined. I call my bank again. My bank asks me if I’m paying with or without my pin code. AH HAH! I’ve been wanting to pay with my pin code the whole time. I go back and ask to use my pin to pay. He tells me that his debit card machine isn’t working. I ask for another machine. He hesitates and says that it could be a while to find one. I then had enough and said that if he doesn’t find a machine so I can PAY MY DOWNPAYMENT in the next 5 minutes, I was going to leave! How are you going to tell me that an AUTONATION as big as yours doesn’t have a working debit card machine! And sure enough he was able to find a machine real quick in his boss’ office next door. FINALLY my payment goes through! Oh by the way, I hate playing this card but I’m also an Army Veteran, which is how I’m able to bank with USAA. The Finance guy would tell me “Thank you for your service” but during my time with him those words sounded fake. A WEEK LATER, and after a ton of phone calls with my bank and Mr Ramos, AUTONATION finally gets the paperwork correct with my bank. 1Star Rating if not for Mr Ramos.

The sales person do not disclosed all the information about the car price. I felt robbed. Also minimum explanation on the car features were given.

I took my 2020 Corolla in for an oil change and didn't have an appointment. Also, I pointed out that my "low tire pressure" light had come on the day before. The service was fast and they inspected my tires and found a leak in one of them and called me to ask if I wanted them to patch it. It cost $45, which I could have paid $20 to fix elsewhere, but since my car was there already, I asked them if they could fix it. I was in and out in 3 hours, again, without an appointment. I am happy with the service, but as I said, it is not the least expensive option for sure.

Brought in my 1996 Toyota 4Runner to be serviced. I needed 3 belts to replaced, but were not in stock. So they were ordered and expected to placed the very next day. Instead next day I was told that they are on back order.I did agree to do coolant and trans service so it wasn’t a complete waste of my time.

The sales staff was incompetent and did not have basic knowledge of the paperwork they asked me to fill out or what is was used for. The staff was unresponsive and instead of helping me resolve my issue, they would keep sending me to someone’s voicemail or transferring me to the automated phone system which would then hang up on me. I bought a car and signed the documents on Sunday. I had to follow up with my bank and submit the documents to them myself after going back and forth trying to get them from the dealership all week and calling over 20 times without getting a call back from anyone. This has been the worst experience buying a car that I have ever had. I also was asked to sign the agreement about the 5 day money back guarantee when I signed the purchase agreement even though I did not take possession of the car so now it’s Friday, it has been 5 days, the dealership has still not provided me or the bank with all the documents my bank has requested to fund the loan, I still have not taken possession of the car and the guarantee is already expired. I shouldn’t have to chase down the people responsible for my transaction to do their job for them and hunt down all the paperwork and waste so much of my time calling and emailing again and again because no one seems know what they are doing or seems to care at all about the customer or communication or taking responsibility or following through and resolving the problem that they created by not following simple directions. I do not recommend anyone buy from this dealership as this kind of behavior seems to be indicative of the company culture.

The service rep did not explain what I was being charged for my car service. He did not explain what service was completed or what my next service would need. He walked right by me in the waiting room and instead of speaking to me to inform me that my car was done, he sent me a text.

Courtney and Salman are good team mate! They both help me get my Toyota Sienna XSE in less than a week during this difficult time!! They both very knowledgeable and helpful! I will highly recommend you come to see Both Courtney and Salman at AutoNation Toyota Cerritos to get your Next New Car. Also, Erick help me to Finance the car less than an hour, Thanks brother!!

Always a great experience. Good customer service

Came in to check a noise in the rear suspension, could not duplicate, were their last words. They did a 5 month period maintenance/tune-up, but not sure if what they wrote is what they did. They did not top of the fluids, and worse, the oil was at the bottom of the dipstick. Had to fill to the correct amount. Never said or explain what was done.

David was courteous and professional. Appreciate his friendly service.

All good. No issues.

Josh, was great! 10 star kind of guy. Knowledgeable, patient, supportive and great personality. Dealership was great food inventory. Eric in finance nade an overall stellar car buying experience.

I went in for a scheduled oil change and 10,000 mile check. I waited for my vehicle and it was finished within the time frame given. The price for services was given prior to work and was appropriate per the initial contract. All service employees were above satisfactory and the car runner was exceptional.

From the Salesman to the Finance Mgr. I was treated like a person not just a way to make money. Great experience. Love my Truck.

DO NOT TAKE YOUR VEHICLE TO THIS LOCATION FOR SERVICE!!! We have a Toyota CH-r that recently was taken into the Cerritos location. The problem was a few blown fuses causing the lane assist and pre crash warning system to malfunction which affected the use of the windows and the AC system. The vehicle is still under warranty but the service department came up with an excuse to not hold up there end of a warranty by saying something hanging on the rear view mirror caused four fuses to blow. Mind you I’m an Electrician and there is no possible way this could have been the cause. I could not personally go pick up the vehicle but the service department refused to give us said blown fuses and a copy of the diagnostic report! This location will do anything in there power to not hold up there end of a warranty that you purchase! I will never go to this Toyota again and probably won’t ever purchase a Toyota again. This has ruined my experience with buying a vehicle that is suppose to be the best and most reliable. Avoid this location at all cost or you will pay like we did

Second time purchasing a car from Autonation Toyota Cerritos. My sales associate Salman Bickiya was amazing! He went above and beyond to get me the car of my dreams. Highly recommend him and Autonation Toyota Cerritos for your next vehicle.

We bought a 2021 Corolla Hybrid and Frank Gomez was attentive, very friendly, and easy to talk to. He addressed all of our concerns and questions right away and always contacted us via texts or phone calls. We had contacted 4 other dealers but Frank and the staff at AutoNation Toyota Cerritos were the most caring and prompt; they made the process easy. This was an excellent car buying experience, and we wouldn't hesitate to visit again!

3 hours for an oil change. An oil change. And that's with an appointment. Service rep was great. But 3 hours.

Offered me a free gift card and car wash voucher to come in for an oil change. Never got the voucher. Also the paperwork they proceeded to give me after the oil change had recommendations for work that they never reviewed with me. The paperwork stated I (the customer) had said the work was “too expensive”. Would of appreciated to have been informed, especially since one of the items was the brake pads. Overall it was a nice reminder to continue going to my own personal mechanic who is cheaper and provides much more quality service than the dealership.

Very nice sales people

Where to begin? Purchased a 2018 jeep wrangler rubicon JL with 10k miles from autonation toyota cerritos on Tuesday 6/22/21. -Had an appt on Monday to take a look and test drive. Followed instructions on email to ask front desk to page salesman I was corresponding with. When I arrived, did just that and was told by the person in front he did not know of this person. He asked another person who proceeded to look for this salesman. Came back a few minutes later and said he wasn't able to find him, but proceeded to attempt to help me. -The wife and i had seen a few vehicles prior to this, but she was in love with this jeep when she saw it. Even though it wasquite a bit more than the rest, i decided to fork out the extra money to get that "perfect" vehicle. Told the salesman i would be back tomorrow with a personal check and pre-approval from my credit union since i had work that day. He asked me to sign some documents and fill out a credit app to expedite things when i arrive the next day, Tuesday. Was told credit would not be run until i arrive. I thought fair enough, so i signed. One hr later, i get an email from Experian informing me that my report had an inquiry. Emailed the sales manager and she said she did it. Very misleading. What if we changed our minds that evening? -Going over the vehicle, i asked if there was a controller for the winch. Salesman said no, most likely operated manually.Doesn't make sense to operate a winch manually. I then emailed the sales manager the same concern. She said she took in the vehicle personally and there is nothing. Fine, i'll just buy one myself then instead of making an issue out of it. Tuesday, the day of delivery i was told my the salesman the winch is tangled. Said i could have it repaired by a professional. Are you kidding? I was not about to buy a vehicle with a known problem, and discover the problem was deeper than that.He then asked everyone at the dealership to help, and in the end it worked. Kudos to everyone who helped. Also, as added bonus he said he had the winch controller. -While finalizing paperwork i asked where the freedom panel carry bag was. He said he didn't see any. Just did a final sweep of the car. I then showed him the ad, under dealer notes, freedom bag included. They ended up ordering us one. But it ends there. -Drove the car home and on the way got a warning to pull over safely/engine will shut off. Barley 30 miles off the lot. Thought maybe it was an alert to let me know to drive safely. Didn't think much of it. Wednesday had work so didn't drive the jeep. Thursday morning, my wife took the newborn to the doctors and lo and behold, the alert came back on. She was afraid so ended up leaving the jeep at home. I decided to take the jeep to work to see if message came back, which it did. This time, 3 more warning messages appeared: 1)auto start/stop not working 2)battery warning light 3)check engine light Contacted salesman immediately. He told me i could take it to jeep, or back to dealer since it's still under manufactures warranty. I said I will bring it back. I bought it there and was not going to drive around town out of my way to get these issues rectified. Salesman told me to call service to schedule an appt. Said they were not allowed to go over to service and request this. Some customer service, not to mention an absurd policy. He ended up getting in touch with someone. -Asked for a loaner and was denied? Seriously? Had the car for 48 hrs with 30 miles. Told him to ask for management approval, which finally they agreed to. -Brought the jeep in Friday morning and ask for a specific person which i did. Again, the person helping me did not know who this person was. Thankfully there was another gentleman who was able to locate her. Told her all the problems and was informed that they would be taking the vehicle to jeep to have issues addressed. Waited 1 hr at enterpeise for them to send over an approval. Today is the end of business day Monday still no updates. Smh

Toyota of Cerritos is a wonderful place to purchase a vehicle. They are always busy but if you want to be well taken care of then patience is the key. I have been going there for many years. When the 2009 Toyota Corolla SE came out I purchased it and had it for a few years until my daughter outgrew the car seat and that’s when in 2012 I purchased a 2012 Toyota Camry SE. I paid it off after 5 years but it’s still so reliable til this day and no car payment is a blessing. I was happy to say that I was able to Co-Sign for my husbands vehicle. With my history there and my credit they helped me get a 2017 Toyota Corolla SE 30th year anniversary edition with a wonderful price! Thank you so much Toyota for always taking care of me.

The sales staff and sales person in particular was friendly, helpful, and very accommodating.

I had a good very good experience with my sales representative, Calvin, he was great and so helpful and have a great customer service! I can’t say the same about the financial rep., first Rudy was very nice with the initial process but when I had to come back and pay the vehicle, Rudy was in such a rush to fill out the paperwork and even gave me the wrong information. I had to convince him into giving me the correct information because the invoice wasn’t under my name or correct information. He even had to mention that he made me a favor by giving me documentation for me to purchase a vehicle that I WILL PAY FOR… Honestly for reps. like him and that kind of customer service he offered makes me not want to make business with dealerships like this or even recommend people. This is my honest opinion, everyone’s opinion and experience different.

Eric was very courteous,knowledgeable and professional. He explained all aspects in detail. He allowed us time to make our decision. Morrie was courteous and kind. He explained all aspects of the vehicle, made sure we took a test drive and allowed us to ask questions. Our vehicle was clean with full tank of gas upon pickup. Great experience!!

Recently went for my regular service, and while I was waiting I visited the sales office where three different Toyota folks went out of their way to help me get my questions answered. In addition, I scored a couple complimentary car wash coupons because I rolled into the service department in an extremely filthy car - which would be embarrassing to anyone else, given that the car is barely 2 years old loll - which of course I immediately went to get my car washed. AutoNation: Helping take better care of my Corolla than I do myself. Yayy!

Highly recommended -- Salman the salesman and Eric in finance were both very helpful and honest. It was a much better experience than the last car dealership I visited! I bought the car 7 months ago and am still very happy with it. Thank you!

Major rip off. They tried to get me to pay $900/mo on a leased Rav4 Prime. I could get a Mercedes or a Porsche for that kind of payment.

Ray and Alex were amazing. I recommend them highly.

These guys are very courteous and will take care of you. They are very straight forward and will tell you right away what you looking at so you can make a decision without playing games. Definitely a good experience and will recommend to family and friends.

Service advisor never followed up with the service details or next service due after completion of the current service. They are not in it for customer satisfaction.

Ahmad was amazing. Definitely going to recommend to friends and family. The best experience I have ever had at a dealership. He was laid back and not even the slightest bit pushy. No run around just simply good business.

At first I wasn't looking at Toyotas because usually I drive Ford, but after visiting this dealership I felt so much more comfortable and excited to get my new RAV4. After speaking with Victoria I definitely felt confident with my decision. This was the first time I have gone to a dealership without someone assisting me with this big of a purchase.. I am so glad I came to AutoNation and worked with great people, especially Victoria.

I love my new truck, at first I was not too happy with the deal I received, but Rudy in financing and Tom from customer care made it more palatable. My truck is fantastic, I'm in love with it.

Be careful when buying a car from this dealership I found a car on AutoTrader that I really really liked drove from San Diego to Cerritos 85 miles each way got to the dealership even after I had an out the door price they still haggled with me they still raise the price by 3,500 the whole time the finance manager will call him kept claiming that he was my good friend and he was hooking me up with a great deal blah blah blah went ahead and did the deal anyways got the car which was a 2018 Hyundai Kona if you're looking at that specific car you might want to be careful because I drove it not even to the freeway before it died broke down before I even got it on the freeway left it where it was at went back to the dealership explain to them what had happened they went and got the car brought it back to the dealership and took it into the service Bay came back to me about a half an hour later after I had already been at this dealership for about 3 hours at this point and told me that there was something so substantially wrong with the 2-year-old car with less than 50,000 miles they were trying to sell me that was so bad they had to send it to Hyundai to get Hyundai to fix it wasted an entire day at this dealership didn't get a good deal at all and didn't even get a good car I advise if you're looking for a new or used car maybe check one of the other 45 dealerships that Cerritos Auto square has to offer horrible horrible experience with this dealership and when I asked them a day ago what had gone wrong with the car I got no response so if you're looking for a good deal on a car at a place you can trust I'm going to suggest that this is not the place

Service was done in timely matter.

Serviced my car at Toyota in Cerritos has been a great experience. Workers are always professional, organized and their wait time has been great. Miguel (service representative) is organized, professional, explains the process in full detail, orientation is great.

Me ayudaron muy bien amables

Normally pretty happy with my experience with the Service department... Unfortunately my last time wasn't what I am used to. Service advisors are normally super helpful and always return my phone calls but Cristian Rios has yet to return my phone call after 3 voice messages, he did reply by text but I asked him to call me, still to no avail. Maybe he was having an off week or needs a refresher in customer service training.

Great place to get your Toyota service done! My service advisor, Roger Rodriguez was the best!

I had the best experience with Sang Ngo and Victoria. It was my first time buying a new vehicle, and things I had to deal with were pretty intense and overwhelming - especially as an immigrant. Sang was a chill and trustworthy guy made the complicated process much easier for me, and he took care of my many inquiries even after the purchase. I just wanted to thank once again to kind staff at Toyota Cerritos! This is literally the only Google Review I’ve ever written.

I came to the dealership for a 30K mile service. I anticipated spending around $300, but was offered 3 levels of services starting at $799 and reaching $ 1,150 at the high end. I felt compelled to pick one of the 3 , and decided to go for the lowest package at $799. After being dropped off at my house, I called the service advisor and had one of the services cancelled, reducing my total to around $600. It was still too much, but I was already there and did not want to walk out. I felt that the dealer just wanted to sell as much unnecessary services as it could with no regard for the customer. I expressed this to the service advisor when I picked up my car and he simply said, "Talk to my manager." I spoke to the manager and he gave me a coupon for a complimentary car wash (off-site). If you can go somewhere else for your vehicle maintenance/ repairs, please do.

Good service, great customer service and clean environment ? ?..keep the good job autonation toyota Cerritos

frank Gomez great sales person I highly recommend this Dealership.

I initially came in for the 115,000 service, a new key, a cargo net hook and a rear bumper bolt. My advisor made several recommendations that I accepted. One of the recommended items was for a new battery and tie downs due to excessive corrosion. During the 4 hour service my advisor informed me that I had a life-time battery warranty and would not be charged. The parts were ordered and I had to follow up on their arrival 6 weeks later. My advisor rescheduled my service but when I arrived either the battery or tie downs had not arrived. And only the replacement key was in. I received my new key and had it programmed and was put on hold until the battery parts and other parts arrived. Four months later I had not been contacted so I made another service appointment only after the service operator checked with the parts department and confirmed the parts were in. My advisory remembered most of the details from by previous visits and seemed pleased to get things started. The service was for a new battery, battery tie down and installation of a cargo net clip and a tire rotation. One hour into the service my advisor quoted a price for the service which included the price of the battery which should have been covered by my warranty. I pointed this out and another hour into the service the cost if the battery was removed, but I was told that ALL of the lug nuts were rounded off and needed to be replaced if I wanted the tire rotation. I authorized the replacement of the lug nuts but requested the worn parts. I purchased my car in 2013 from the same dealership and have never missed a service or not accepted their service recommendations. If the lug nuts were worn the dealer was solely since they were the only persons to ever remove my tires. Nevertheless, after four hours and what seemed like a bait and switch the advisor politely announced that they choose not to replace the battery tie downs because “they were not too badly worn(?)“ and the rear bumper bolt was the incorrect part. My visit cost me $302. My next service appointment may not be at this dealership!

At the end of the day, I could have saved HUNDREDS at a shop. Never again!

Service here is HORRIBLE! I brought my car for a service appointment and waited over 15 minutes to be acknowledged. After waiting over 5 hours for my car to be serviced, I decided to call and speak to Michelle, my service representative, who assured me my car was ready. Upon arrival, I went to the cashier since Michelle was not in her office. The cashier Jamie could not find any of my paperwork, could not find Michelle and took another customer instead of helping me. Per Jamie “Dominic” was in charge but Jamie denied my request to speak to him. After over 10 minutes of waiting Michelle finally appears and still does not have my paperwork ready. Never have I had such a terrible experience here, I will not be coming back.

I had a great experience here. Angel in fleet was awesome in helping me get into the Supra that I wanted, Rudy in Finance was very straight forward, and this is how a car buying experience should be. Great team over in Cerritos. Thank you!

Service center provided poor customer service. Nobody acknowledges you while you are in line to drop off car, you have get out and ask for instructions. Auto Nation Cerritos needs better customer service with friendly greeters at entrance of service center providing instructions to customers . Very disappointed in service

Mr. Hammann with whom I dealt with was professional, engaging, and his offer for my car was fair. He had all the paperwork filled out and all I needed to do was sign the documents. His having the paperwork completed ahead of time showed he was aware of how valuable my time is. He explained each document and made the entire experience pleasurable.

had a 9:00 appt said it would be done by 1:00 and it was . truck was sitting out front ready to be driven off.. very nice. David Kwon was a great customer care advisor

My car buying experience was wonderful The staff was personable and the speed of the process was exceptional

Michelle the service advisor did an amazing job. Made the process smooth and easy as possible

This dealership tried to sell me warranty numerous amounts of times when I purchased my Camry after declining multiple times they went on about how everything would be included and we wouldn’t have to worry about fixing anything on the car third-party repair shops. We ended up giving in and purchasing it. After going in the past weekend I realized my alignment is slightly off so I asked them to take a look at it and they said that that wasn’t covered in the warranty and it would be $150 to fix. Mind you my car is only 1 year old. Extremely disappointed with the false advertisement.

Absolutely got taken care of there with our 4Runner we purchased. Staff was very helpful and patient. Matthew helped us with our purchase and was great!! He made us feel comfortable and was very kind during the whole process.

We were looking for a Highlander and during these times where there's no stock available, Greg was able to locate one we got the model and color that we want in 2 weeks time. Alex from Finance was also very helpful.

Very pleasant experience! The team was really informative and honest with us and very helpful in our selection of our Toyota Corolla. We especially love the no haggle experience. All in all, awesome work!

good service I like the cerritos dealer Toyota

Trash is the defenition of Toyota of Cerritos

Experience was good and representative answered all my questions.

Fast, friendly service, easy to navigate website so I could schedule an appointment. I am a repeat customer and couldn't be happier. This is the second vehicle, I have owned, that I have brought here to be serviced.

Great customer service during my visit to the service center. Timely maintenance performed on my vehicle.

This review is specifically for the service department. I’ve been here several times and haven’t been impressed. I spend over $300 each time and being that my car is a full EV, it doesn’t sound any different and/or ride any better. This particular visit, I asked if they could charge my car while I was on my way and it didn’t seem like they plugged it in (car completed around 12:45p; returned around 2:55p). I’ve had three different service reps, specifically requested one and got someone completely different... I only come back here because I purchased my vehicle here. Jordan, who is in the sales department is the only reason I return.

Great and transparent deals. The best in the area.

Nice atmosphere, environment for service on my Toyota. Very organized, professional business.

Great service, great place to buy a new car, I like the experience

Had a great buying experience I was in and out in no time no haggling no hassle.

Came in for my 20000 mile service. Service was fast and efficient.

Autonation takes care of me and my truck!

My first experience here was ok not the best my second time was when I purchased the car and finance or the whole process took about 6hrs + to complete I also ended up staying after hours so it is partly my mistake for coming in at 6:30 in the evening. I recommend autonation they have a big inventory on Toyota Prius if you do end up buying a car here go early in the morning when the sales person is motivated to help you. Find a sales person standing outside the dealership DO NOT CALL IN someone will just get assigned to you. My third time was to finalized everything went to service and met with a sales manager they put the cherry on top and made my experience much better. Thank you Autonation! I give them a 4 star because my car is making weird noises now after 3 weeks in I hope they reach out to me to ask how my car is doing.

Very nice and friendly. Very happy with our Tacoma. Also better prices too.

Went to Cerritos Toyota had a service and a detail!!! Great customer service. Service writer’s were great. Wakes over to the mall in the meantime. So quick I didn’t have that much time to shop!!!! A++++++

It was a Good overall experience, took long to get into Finance Dept to sign paperwork.

I have been here multiple times with good service before but my last experience was the worst, I've had.. May be time to look for a new dealer to service my cars..

It was a great experience, the crew was helpful and got my car serviced in no time.

I usually don't have any issues with this place but my last visit I felt things were rushed and I was right. I went in for what I thought was a simple oil change with and to have my light indicator looked at because it was flashing and needed to be rest. The oil change was no issue but the light indicator for my wheels was on. The service guy told me due to time that they wouldn't be able to look at it nor fix the issue. Needles to say I was a little shocked. I had my oil changed since I was there but am going to go to a different location from here on....

The vehicle Maintenance was completed in a timely manner. The waiting area was nice.

I worked with Johnny in the internet sales department. He was honest, straightforward and pleasant to work with. Got me the car I wanted after West Coast Toyota wasted my time and tried to up the price on new. Would highly recommend

I went to AutoNation Toyota Cerritos to have my trade-in appraised and to see about purchasing a new 2021 Toyota Camry XSE. Toyota of Cerritos truly exceeded my expectations in every way! First of all, they gave me top dollar for my trade-in, and they were certainly not the typical sales people that you encounter a lot at different dealerships. They truly stood out from the rest and are top-notch! I want to give a special thanks to my sales associate, Noel Torres as he was awesome!! Mr. Torres was very professional, and he made the entire transaction very transparent and effortless. Also, he kindly went over all of the safety and technical features of the car with me as well. I would also like to give a special thanks to Kristen Sophiea in the Finance Department for getting me such a great deal on my new Camry! She is amazing!! If you are in the market for a new car, I highly recommend AutoNation Toyota Cerritos!! You won’t be disappointed for sure. Go see Noel Torres and Kristen Sophiea:) Thank you so much you guys!! I absolutely just love ❤️ ❤️ ❤️ my new 2021 Toyota Camry XSE! God Bless!

Dealt with both Kevin (General Manager) and Benjamin via email regarding a Yukon they were selling. After talking with Benjamin multiple times about interest in a vehicle, I received an email stating the vehicle had sold. Kevin reached out to see if there was anything he could do to help. I told him the vehicle we were looking at was sold and Kevin stated that said vehicle was sold before I inquired about it. After sending him screen shots of our conversation, he quickly changed his tune and admitted that he, in fact, was wrong. If you can’t trust the General Manager with telling the truth, you know you can’t trust them looking out for your best interest. Would not recommend them after dealing with them

Had a great experience with them. The process was quick and easy. :) I will highly recommend

Perfect experience with David the maintenance service team

So I had a deal in place today to purchase a car at MSRP. Granted the car is in demand, but was told 3x that I would be able to purchase it for MSRP. Long story I get a call from Victor Salazar who tells me that he has a higher bidder, but if I want to buy the car I have to pay $2K more than what we already agreed on. I guess his boss Victoria Bayer put him up to do this so I can panic and rush over there to make sure Vic gets an extra commission. I will never purchase a vehicle from Cerritos ever again. I leased a truck from them also. That didn’t go very well either. Penske or Longo Toyota is the way to go.

Love it.

Reduce prices would encourage ne yo purchase a car...

Very good place to buy a car

Terribly shocked with their attitude. I was at this dealership recently to buy one of their used cars. They take pride in pricing of the used cars, but fail to treat the customer right. I tried to negotiate the price and the person, in good words, said this is the price: take it or walk out. Not negotiating the price is understandable but treating customers like this is not.

George was great, helped me get a great car at a fair price and was really honest and helpful throughout

Good experience this time!! Really wish they would wash the cars like they used to! They spilled something on my new paint job and I had to come home and wash it off!

No the time to buy any cars. Need to wait until they have too many inventories again.

Ali Ramini was really attentive and delivered a great product from start to finish. Samy in Finance closed it out and gave me better terms and a percentage rate than my own credit union! Great teamwork, I'm very pleased, was a great experience.

Fully met Toyota standards - and they are the best!

BUYER BEWARE: HORRIBLE LYING EMPLOYEES WHO DO EVERYTHING DO DECEIVE YOU! I purchased a car, cash, which should be an easy in and out. I had the car shipped to my house, only to find key scratches all over the car. I waited a month to get the title, and they let me know that it would take 6-8 weeks because they didn't have clean title from the previous owner. I asked them if that's normal for a dealership to not have title when they sell the car. Then when I wanted to return they car because of the scratches and title issues, they said it was my responsibility to pay for shipping back! xxx! After threatening them with a law suit, they finally gave me all of my $$ back and paid for my shipping. The biggest hassle just to get ANYBODY to take responsibility and get back with me. I called numerous times asking for the general manager-- nothing. Kevin, that general manager, finally email me from a templated email asking if I had any issues. HA HA. I told me this was the worst dealership and company I have ever dealt with. DO NOT EVER BUY A CAR FROM THIS LYING COMPANY!

The whole service good and everthing seems to be running great

I surprised in my first servicing because there was no any work of like washing, cleaning and any workout explanation.

were patient with me. clean n courteous employees

Good service, courtesy, on time, cleanliness. Satisfied!

Absolutely the very best dealership I have ever dealt with in my 50 years of buying cars.

Lounge/waiting area very clean. Social distancing was a plus for me! Overall environment pleasant.

I’ve only taken my truck here for schedule service once and the work was completed as such. However, this is a predatory business. They continually try to scare me into coming back to service my truck before an accident occurs if I fail to follow their suggested service schedules. I receive phone calls, text messages and written mail at home 3 to 4 times a month. They go so far as to schedule my service visits for me and then inundate my inbox and voice mail with messages when I don’t show up. Always using alarming tactics and false pretense. Beware!

So visited the auto square Toyota location for car. Set up an appointment Semila she was a great help, as well as Bijan in financing dept. The buying experience was A1, not once did I feel any pressure to make a decision on buying then and there. Communication throughout the buying was excellent! Im most appreciative that they offered a warranty on the particular car I bought. That was also a big deciding factor. Thank you again Toyota AutoNation!!

Gerson and Henry were extremely friendly and helpful, it felt like we were old friends. In my experience, sometimes car buying is not the best of experiences - the opposite was felt due to their professionalism and willingness to help me not sit in a dealership for hours. Even the finance piece was great due to Behzad Khan! He had the best personality and it never felt like he was trying to upsell me on warranties. I will definitely return for any future car buying.

I am extremely happy with the services given to me by the friendly staff and I recommend AUTO NATION as an excellent place for anyone .

I like claudia the service advisor she explain everything about my car

Great experience, nice informative and understanding on what I was looking for.

Roger ( Service Advisor) was very helpful as always. The service was done in a timely manner. I was in and out in no time.

I had to drop the car off for two hours even with appointment (oil change). Service rep was as un happy as can be (Aracely), I asked to speak to supervisor (Denise) per rep there was no answer. Waited approximately 40 minutes for shuttle. Bad service car was taken care of.

Disappointing service. Made an online appointment for an oil change. Had my car dropped off by someone else as I was unable to do it. Tricked the person who didn't speak English to signing papers for additional service without 1. Explaining that it was an additional service(s). 2. Explaining that it's going to cost a bunch of additional fees. Needless to say, I'm out money because these sales folk and service folk want to pull a quick one over you. Just don't offer appointments.

Tony Park was a pleasure meeting and doing a test drive with. Very personable, professional and made the day quite fun! The team at Cerritos are exceptional, and made the car buying process seamless and efficient. I was quite surprised how the transaction went pretty quickly, and it wasn't anything I remember since my last car purchase (which unfortunately wasn't at Toyota in Cerritos). Very happy : )

Dennis was a AMAZING salesman and made it possible to get me a great deal on the car I wanted I recommend speaking to him if you stop by 10/10.

My customer care advisor looked My history of services to my Toyota saw what I needed and advise me to have those items she wrote down and then she asked which could be done today, that works for me. Thanks you.

Amazing Experience

We bought a used Nissan and within days started driving funny. Took it in and Eric was so helpful and didn’t “mansplan” us. We realized the transmission was a recall and got it replaced in a week. Very helpful and reassuring.

It was a quick and straightforward experience that flowed smoothly.

The car was being serviced for a recall. Excellent customer service!

Good service, well outfitted waiting room, good service agent.

I took my 2016 Scion iA in on October 16th for a problem with my center counsel. You guys said it was a default with the control it self and attempted to fix it. After a few hours you were done but you apparently didnt fix the issue because the center piece was still malfunctioning. I brought it in again on the 18th, you guys said oh the center peice itself was defective and my car had to stay overnight and it be fixed by the next afternoon. The after noon of the 19th comes around and the issue ends up not being with the center peice at all but something else that you needed to figure out. Why didnt you take the time to actually figure out the problem? Why didnt you inspect the replacement part before installing it then figuring out after the fact oh its defective. That seems to me like you dont care and rushed to get the job done. Unprofessional if you ask me and im a veteran and i dont appreciate your work ethic and attitide towards fixing the issue with my car. Im extreamly unsatisfied so far with your company. Ok since I can't leave another review and just edit I'm going to add to this one. Work was done fast and and I had my allignment done and it still pull to the side a bit no biggie but what I don't like is how you email me constantly just for a review.

After some issues with my last service this time turned out great. Even though it was just a basic 6 month service I asked that the firmware be checked for updates and one update was made. Thanks!

We had the best experience with "Ray" Farshid Boroumand, Salesman, who had clocked off for the day and still offered to helped us locate the Tahoe we found online but wasn't on the lot for sale. He went above and behind to assist us. He stayed until 11pm, to ensure we left that evening with a detailed Tahoe. Thank you Ray! Lyndse and Ian Clark

Great service,thanks Carlos for your help in buying the wife a new Rav4.

Everyone was attentive, and courteous! Will definitely come back. And very much recommend!

I had an appointment, got there early and was greeted right away and they serviced my vehicle in no time.

I have previously purchased two Camrys from Cerritos Toyota and Power Toyota dealerships. I came to AutoNation Toyota with high expectation of a large inventory of new vehicles to choose from. AutoNation Price is reasonable. E-Commerce salespersons Matthew Barrera and Joshua Lewis were very helpful with the test drive and my purchasing transaction process.

I have purchased a few brand new cars in my life but this experience has out done them all... I love the staff ... Ali F. Pulled off a miracle on my behalf.. got me into a vehicle I love .. fast and friendly.. I will definitely use AutoNation Toyota for any future endeavors and I am so grateful I found them:)

I was overall very happy about my new car. I traded in my 2004 Toyota 4 runner and was happy that they gave me a good trade in amount for it. Brian was the gentleman who helped us and he was great! Very knowledgeable and helpful and kind. My only complaint is that we were shown the car right after it was certified and it was very dirty and it was the only color on the lot that I wanted. After it was washed I noticed there were quite a few dings and scratches and it looked like the previous lease tried to cover it with a cheep paint or white out. When I brought it up I expected it to be taken care of because I know that if I were not going to be purchasing the vehicle that day Toyota would have fixed it before putting it on the lot. However, I was told sorry it is what it is and it's gonna stay that way. I was actually really upset. They said they didn't want to spend the money to fix it. After spending 22,000 I would think they would fix it for me before taking it off the lot. But now I have to spend like 700 to 1000 to go get it taken care of myself.

I needed a miracle and they gave it to me... I am forever obligated in any future endeavors... I have a new family in Auto Nation Toyota.. out of all my brand new cars in life ... this experience proved number one on my list

Been coming to Auto Nation Toyota Cerritos for over a decade because they are very professional, courteous and of course friendly.

Worse car buying experience at this location. Glad I am not new to the car buying experience because this would have made me never want to purchase a vehicle.

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory.

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory.

Autonation Toyota Cerritos .Gregory Hammann was the person who help us w/ our new car. Kevin you are lucky to have this person in your wing. A big thanks to Dominic in Service, James who refer Greg to us and not to forget Erick Garcia for being so helpful. Big Kudos to Autonation Toyota Cerritos.

I purchased a vehicle from a salesman named Henry Rodriguez. He was very professional and had a very competitive price. He took the stress out of buying a car and the whole transaction only took about 35 minutes. The Finance Mgr was also very professional and polite. Highly recommend TOYOTA OF CERRITOS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We really like the great customer service at AutoNation. The staff is courteous and helpful. They shuttled me back home when my servicing was going to be lengthy. Can’t say enough about how great they are.

Just trying to buy a used car with as little hassle as possible. I had asked if the car was ready. The car was filthy dirty and not charged. With Covid-19 being so prevelent it wasn't a concern to them. Would never go back there for anything. They don't care. Don't even return phone calls. I drove 60 miles to purchase this vehicle they could have cared less. Horrible experience.

I am not one to write a lot of reviews or take surveys unless the service was outstanding which was the case for Toyota Cerritos with the help of Henry Martinez. I drove all the way from San Diego to check out a specific vehicle on inventory. Starting from the ad posted online which had pictures of almost every angle of the car, all the written specifications and equipment included, odometer and vin info, the experience was so smooth. The online tool allowed for scheduling a test drive at a time and day that worked for me. Henry was available to show us the car and CarFax information. I loved the fact the price is already stated online which eliminates the uncomfortable haggling with car salesman. Buying a car is a big purchase and the last thing you need is someone being pushy (like the salesperson) or too intense to close the sale. I really enjoyed the chill good vibed approach of Henry and the great client focused service in providing all vehicle information requested without the pressure. We even looked around the other dealerships to make sure we did not find a better deal and the attention received could not compare to that of Toyota Cerritos. To make the whole experience even more easy going and stress free, they allow you to buy the car and return within 5 days or XX amount of miles, for whatever reason if you chance your mind... like what?! This is unheard of in a car dealership. Never had the intention of returning car but the added peace of mind is underrated. Given all the info on vehicle online, I prequalified in minutes through my bank over night and by the time we were actually test driving and had made up our mind; putting the contract, numbers and paperwork together was relatively fast (1 hour or so) considering this dealership was PAAAACKED with other clients. Received a couple nice follow up emails from Henry to ensure I was fully satisfied or check on any questions I had. With that being said, this happy client highly recommends the services at Toyota Cerritos!

We have been bringing our vehicle here for service for 16 years. This year, I have to say, Your service department has gone downhill. You can't even get a call back when your car is in the repair shop. Customer Service is really lacking!

Really like Toyota Cerrtios Auto nation . My sales person Matt Nikkhoo! is the best! And Albert very knowledgeable and pleasant. I’m a fan of Forever🤗

Adolfo was very professional and courteous. Although he gave me a discount, the price of a new key for my car was completely outrages! My Rav4 is 15 years old but is in good condition and runs great! After 15 years, my key had deteriorated and wasn't working properly - I still have the key code tag that I was given at purchase of the car. I was told it was important to keep it in case I ever needed a new key because without it, obtaining a new key would be extremely expensive. Having this key code tag didn't seem to make any difference at all! $406.48 really??!! Final cost with 10% discount which I appreciated very much was $386.14!! Really?!

This review is for Gina in the service department. Gina has helped me out before and never fails to provide excellent service. Came in for a recall, no appointment, and got my car back the same day. Keep it up Gina. Thanks

Yes I recommend Autonation Toyota Cerritos. I went to 4 different dealerships and the dealers didn’t want to sell a car not friendly or helpful Was already pre approved and I guess that was not a good thing. Toyota Autonation was amazing. All Rahimi was the salesman that helped me. Saw the car drove it and got the greatest price after negotiating with the sales manager, $2000 -$3000 less than in Huntington Beach. Eric in finance was so nice and friendly. I had the most pleasant experience buying a new car. BUY YOUR CAR HERE ❤️❤️ THANK YOU 😘🙏❤️

Comfortable experience. Our sales person was Ray. He was very nice and not pushy. I didn't feel pressured to buy a car. We did buy a Van.

I was working with Jason Nguyen on an out of state purchase. Unfortunately he was not very straightforward with either timing or the process after being in communication many times over both phone and text. This ultimately cost me $199 in having to change my auto transport appointment. He did not seem to give this deal much time or attention. I ultimately chose not to buy from them after this experience, and would be cautious working with a dealer who is not as forthcoming with pertinent information.

I had a great experience purchasing my new car at AutoNation Toyota Cerritos. Mr. Ernie Tisbe was wonderful in helping me throughout this whole process. I highly recommend him!

From beginning to end it was a relaxing pleasant experience. No pressure tactics. Just gathered facts and gave needed information in order to purchase car.Shoutouts to Tom, Leo and Kristen for their knowledge and professionalism.

They went out of their way to help get the deal done. I highly recommend Syed. Such a great job and guy he is. Buy your car from Autonation Toyota Cerritos, you'll be happy you did.

Bad customer service.finance lady did not even put my paper works in the envelope.

Great experience!

I have been a customer for many years and always received excellent service. Thank you Daniel Solorzano and Bijan for the great service you both provided during my new car purchase A. Steele

Very helpful n up front repair n needs

I wouldn’t recommend service. The problem never got fixed and wasted my time. It was the second time less than 9 months I took the car for the same problem. They only disconnected the battery to “fix” the problem with the service light.

currently n very up front

honestly the service has gone down, not sure if Covid-related or not, but there is no excuse for poor customer service. I felt that the rep could have taken her time and made sure we got the service needed. our appointment was pointless if they didn't finish a basic oil change 4 hours later. just the personal touch was not there at all. Our old rep Brian was amazing, and now there is no one close to being as knowledgeable or caring.

My Service Advisor is Adolfo Frias. He is Outstanding!

I took my car for an oil change and when I got it back, they left trash inside my car.

There should not be a assumption that the customer will go somewhere else for the work. All inspections should be done for free with an oil change. Very disappointed with Toyota of Cerritos.

Service is always good here

Recently had service on 2014 Toyota, Sienna and was helped by Pedro Mejia. He was wonderful very helpful and informative, not trying to oversell me on services and I was out of there in much less than 2 hours.

Fui estafada , pedí ayuda en español más sin embargo no fue concedida un vendedor que solo habla inglés me hizo la venta , prometió beneficios y garantías gratis y al final me agrego al precio total del carro $10,000 de extension de garantías y aseguranzas que yo no solicite y las cuales dijo que eran gratis por ser mi primera compra y ser auto nuevo

The facilities were clean and safe. The staff were friendly and understanding.

Always so kind and flexible with customer needs! Miguel has always been a great help there! Car is always received on time even when services are added!

This was my first experience purchasing a car from a dealership. The staff was extremely helpful and friendly and did a great job explaining the process. Would purchase from again.

Excellent agent and customer service, very helpful, respectful and quick in making decisions.

Fixed nail in tire free, also handled recall item I was unaware of. Technician also noticed loose starter motor and fixed free. Thanks for going the extra mile.

Courteous service, fast response, expedited booking of appointment; great overall experience, thank you!

I had 2 concerns on my vehicle and only one of them was assessed during my visit. Pedro did not even bother to write it down

Haven't been here for a long while for several reasons but this time they offered a oil change with incentives that was too good to bypass. There was a choice of a free cabin air filter or air filter replacement by the service tech and he chose the cabin air filter but after checking the air filter he left the clips OFF. Do I need to explain the IMPORTANCE of this seemingly minor negligent act??? It's not minor and it is negligent. After a week I went to change the air filter and that's when I noticed this. Called Armando the service tech and left a message but he never returned the call. I got a google reply but haven't called them to see what they have to offer to make this up.

We dealt with a total of 3 people at this dealership. From Sang Ngo to his manager Aimee to the Finance rep Alex. Each and every one of them made the buying process so easy. They were all informative, honest, kind and professional. A great team!

Just purchased a 2021 Prius Prime at AutoNation Cerritos. Thanks to Mr. Mark Bell and Brian Tan for an easy and smooth transaction.

Everything was perfect. Guidance, service, and repair, etc. Thank you.

I had reserved the car and when we got to the dealer, the car was out for service on the bumped and i had to wait another week for it to come back. Manager Kent promised that the car would be ready for pick up 11 am that day and it wasn?t ready until around 12-1. Syed made the purchase relatively painless and his customer service and knowledge has truly made this whole ordeal worth it. Shout out to Syed! But the rest of the process before we teamed up with him was such a burden

great although I wish the car came with a cd player. Can i get on installed?

I love the service and the people here! I would recommend to a friend

Took my rav4 for recall service, i was treated fine by the rep , unfortunately the mechanics left something out off place and my gas level indicator was wrong,i had to use a rental car for a day. Now I hope everything will be okay and won't come back.

I’ve been looking for a car for about 1 year now! I’ve walked out of every dealership either they didn’t have the car that I wanted OR service was bad too pushy etc, to where I didn’t care to look into other cars. Due to covid I was about 2 hours away ( working from a different city), but because I live close to Cerritos I decided to drive back out to check out the cars here. Henry Rodriguez was super helpful and made me feel comfortable. I FINALLY have a car !! and plan to get my maintenance done here! I’m happy with My first car purchase ! Thank you!

Came in for a routine service, turns out my car had a recall so it would take a few hours. They were kind enough to give me a loaner car while I went back to work. Really made my day so much easier. Thank you!

Really Great, good experience love my car, good stuff

Yes/ No . Salesperson Mr. Barrera was very helpful . I thought my car was brand new but when I checked the mileage it was 75 miles that’s considered used car.

Cristian Rios always give a great customer service

I liked the website was able to see how much I would be paying for the car although salesman increased the price at the dealership but did reduce it to online quote once he was shown the price that was quoted online

AutoNation Toyota Cerritos did a very excellent service. I was assisted by Armando Garcia a friendly advisor.

Went to get a part checked on my car. The person said they had to order the part and should be there in a few days. Four days later I still did not receive a call back. I called asking for the person and the receptionist said he is not available and the parts dept. was not answering so I could not get an answer if the part was in yet. Over a week later after that STILL NO CALL. I called again and the person said it was in. When I told them what happened she said “well it is in now”. To top it off I have to wait four more days for the next available appt.

Saied was my sales representative and from the beginning he was attentive, helpful and generous with his time. No haggle, no b.s. just quick and easy experience. Thanks to him and all who made my purchase wonderful.

I have been looking for a Toyota 4-Runner for my wife for some time now and have had to deal many agents from many dealerships. Syed was my sales associate and from the moment we met he was engaged and invested in my needs and made the process so easy I would do it 3 times over.... Syed listened to what I wanted and made it happen. It was a painless experience and you cannot say that about most car sales or purchases. Thank you Syed for being my guy at Cerritos Toyota /Auto Nation aside from my wife being happy with her 4-Runner you have been the best part of my day. Many thanks to you and your dealership. Gilbert Ochoa

I attend for the 10k miles services to this location because the first location who performed the 5k service removed the air tire caps and didn't put back 3 out of 4 caps, not a big deal but at the same time concerning because it's something anyone can see it, the concerning part is what you can not see. At this location, they delivered to me the vehicicle but realized the they didn't stick the next oil change label, I reported and they not only fail to stick the label but also they didn't program the computer car to receive the next service notification, they guy did that in front of me, once again not a big deal but those simple things make doubt about the quality service I expected, specially when I purchased I toyota care package that cost me and arm and leg. Please have this honest review in consideration so you can well train your team, because it's very disappointment. Also if helps, the car wash pass you provide at the end of the service, the big penny car wash, they provide a lousy service, I really whish not to take this pass, when said you're going from toyota they basically treat you like xxxx, which is not the best experience you may expect.

very satisfied with the quality work

Took my car to have it serviced (oil change) with a scheduled appointment at 8:30 am. 4 hours later, still was waiting with no update and the service hadn’t been completed. We had to call multiple times to get the service associate to even call us back, even after leaving messages. It took over 5 hours for an oil change!

Waited on the phone too long to talk to my adviser. Employee in the rest room with his two way on(sitting down). Only one courtesy car to take you home ,work or where ever. Toilet seat almost falling off the toilet. Very sad situation

kept waiting forever electric car was not charged car was not detailed or clean only received 1 key fob salesperson took us to wrong car initially and have very little ev knowledge

Had one of the best car purchase experiences of my life at Autonation of Buena Park (Cerritos sister store). I cannot speak highly enough of General Manager, Juan Guzman, and his Sales Executive, Bernie Reynoso. These gentlemen were both class acts and put me and my family at ease and completely comfortable with what can be a very stressful endeavor. I’ll be recommending to anyone looking for a Toyota to visit Buena Park Autonation for sure!

Professional and superb customer service. Quick and easy. Will be a returning customer.

Covid19 protocols were relaxed and in some cases not followed by dealer staff. I felt the staff were too pushy about coming to the dealer for non-essential , unnecessary service driven by dealer financial profits instead of client safety. As it turned the service performed could have waited until less restrictive public health pandemic guidelines were in place. My visit to the dealer was because of repeated calls by dealer staff and a waste of time.

Gina was very nice and helpful! She recommended maintenance options that I didn?t even know that I had to do. Amazing service. A

Stuff are friendly, helpful and they made me feel confortable, I was able to get the car I wanted.

Gina Dale is very knowledgeable and trustworthy. She always does a great job as my advisor.

Avoid these guys. I bought a car with the State's Clean Vehicle Assistant program 6 weeks ago. The way this works is that the state pays $5000 towards the purchase of a full electric vehicle after an approval process (I had all the paperwork) and you pay the rest. The dealer keeps the vehicle until the payment from the state comes in. The finance manager said this usually takes 10-14 days. The sales guy said he would be in touch and provide updates once a week or so. That is the last I ever heard from them. After about a month I started emailing and calling to find out what is going on and their tone had changed to a "don't call us, we'll call you" routine. Yesterday, I receive a check for a (small) part of what I paid with the check stating for unraveling deal #xyz. No explanation, no letter, no phone call. I get it that the state's programs may not work as usual during Covid times, but the least I would expect is for them to let the customer know and reimburse all the money without me having to get on their case.

I was very satisfied shopping with auto nation and definitely will refer a friend. Only concern was I only received one key to my vehicle.

I made my appointment over the phone to have my 2006 landcruiser for oil change. I specifically mentioned and clarified 3x to use synthetic oil and use an oem filter. When i got there on my appointment, it was listed as conventional. So i clarified again with JAiro(service writer) to use synthentic oil. I asked what kind of oil they use he said mobil i said ok. I brought my own OEM toyota oil filter and washer that i bought from them too so they can use it because they dont use OEM filter. When i have to pay they are charging me for the oil filter, washer. So they adjusted the price. But when i look at the receipt is says synthetic PROLINE brand instead of mobil1. Unfortuntely i dont see any transparency and honesty here. This is my 2nd time i brought my landcruiser with this dealership i dont see any changes. Good luck to you customers.

Rene my salesman was fantastic. Very knowledgeable, friendly, and most importantly no pressure. I wanted a new Tacoma trimmed a specific way and a special color that is difficult to find. Rene and the dealership delivered the truck in about a week where another huge volume dealer that I had left a deposit with a month earlier told me 4 or 5 months.

As usual, there is nothing new that I feel i am at home with very professional and courteous service. AutoNation Toyota Cerritos is the best place ever to get the best service. I have 5 Toyota because of the service department. Christian from the service department helps me a lot and Dominic the service manager is following up with me. Dominic the service manager follow up with all the cars i can see him flying between the cars checks and follow up oh my god he is very active and knew how treat his team. Dominic and Christian you are the best. thank you so much. Hany Saleeb

Clean Facility and service is good. Covid safe for the customers.

This is my 2nd brand new car I've purchased at Cerritos! They are always so busy but make my buying experience enjoyable and painless. I got the 2021 Camry Hybrid XSE fully loaded and couldn't be happier. Thank you Morrie and Rudy for taking such great care of me! I'll see you at my first service!!!!

Nice people who can make $ by being nice. Good facilities.

Claudia was awesome - very thorough

Had a wonderful experience at Toyota Cerritos with the purchase of my Tacoma. Salesperson Audel was very helpful with my trade in and getting me the best deal possible. Will definitely return for future purchases and strongly recommend this location.

Dennis was an excellent salesman who was polite and helpful. Al was excellent in finance

My husband Brought my car in to get a new tire, we couldn’t find the tire anywhere else ...Had to wait 5 days to have it ordered and schedule for service to have it placed . My husband went to the appointment and sat up there for 2 hours waiting on my car . He. paid the bill and went to drive off . He noticed white stuff on the tire , thinking it was dirty he went to wipe it off ... it was the WRONG tire . The wrong size , and brand etc ..it was now 5:00om ( my appointment was @3) was closing, so they had no time to put the right tire on . They issued a rental car to take home so that he can come back again today to pick up my car with the correct tire on it . Apparently they had the tire there , but chose the wrong one and weren’t willing to make it right at the”end of the day “. What a waste of time , an inconvenience , and lousy customer service . It’s a good thing my husband went , he is much more calm about it than I am ! I’m due for my oil change and such but not sure I will be going back to this service department.

Sales person very helpful... understood my need and gave me a great price for my trade

I dont have a 800 credit score. Yet, the people here went above and beyond to make sure i came out of their lot driving. Thank God first, and second the people here for the open doors :) .

Always fast and honest service from service technician. He always informs me if I don't need something at that time. The customer lounge is and food bar is really nice. Everyone is always friendly and helpful

Perfect timely service without surprises. Thanks Gordon!

We have purchased two of our cars from Cerritos Toyota Autonation, Sales agents were very helpful and friendly. We also have our cars serviced at this location. Again customer service is excellent!! Our service agent Adolfo is very helpful, and goes above and beyond to ensure that our car is current with all the inspections.

I just got a brand new car and i took it in to get serviced first they over charged me for just an oil change. Then they rotated my tires but no one noticed i had one smaller tire so the car wasnt driving right. They put the wrong tire pressure on all wheels, i had to go to a small shop to get my car fixed the right way after they charged me over 150 to get a car back that was worse then when i took it in. How mechanics get literally every step wrong is beyond me.

It was was a very pleasant experience, no pressure from sales person and very friendly.

It was a pleasure buying my car with Steve! I love it and in the future I will for sure go back and purchase another one.

We had a great experience with Autonation. We got the price and car we wanted.

Their service department. No one knows anything about when my truck will be fixed.

I was not told of the repairs my car needed. I was told my car was fine and it is not.

This place is the best!!! The staff is very helpful, friendly and knowledgeable. Nicholas was such a patient, helpful and concerned person. He put up with me and my wife for two days, as we really needed to determine the best vehicle for our needs. He helped us look at small to large vehicles until we settled on a new RAV4 XLE. He got us this excellent car with the right color exterior and interior and we are so pleased. It has all the amenities we need, and then some! If they didn’t have such a huge inventory, we might not have come away with this beauty. The financial end of our experience was equally terrific. The young man who helped us out worked diligently to make our purchase quick and satisfying. We wholeheartedly recommend this dealer and the excellent staff to anyone wishing to purchase a new vehicle. Thank you, Toyota of Cerritos, for one of the best car buying experiences my wife and I have ever had. We rate our experience as a 10 out of 10.

i just took my toyota highlander 2021 for service and they click ok in all the remarks but my tire monitor system still not working and they said it will take time ( of course was an excuse from them because the reAlity was, that just click ok to everything without checking the car properly ( 2 STARS)

Zee was awesome. We have not purchased a new vehicle in over 30 years. I appreciate your patience and working with us. Side note, technically has changed in 30 years... lol. Thank you Cerritos Toyota!

Made an appointment online was greeted with a smile the day of the appointment my vehicle had extensive work it was all taken care of in a timely manner

This was my first time buying a car and it was a great experience working with AutoNation Toyota. After researching buying guides on reddit, I ended up using TrueCar and contacting around 16 dealerships in the area for a Prius Prime XLE in black. Danny, from online sales at AutoNation Toyota was super responsive especially compared to the other dealerships. He helped me understand the breakdown of each line item so I can look at the out the door price and was extremely informative, personable and patient while doing so. I was very happy with the price we were able to work out, and how quick and painless the entire process was. I'm the type to get nervous so pushy sales people are very intimidating to me and I'm very happy to say there was none of that here! After working with Danny for sales, I finished up with Erick to go over the financing. It was again super easy and he was also amazing to work with. He didn't try to aggressively up-sell me but still thoroughly explained to me my options. Overall Great personalities, great price, quick and easy experience.

In my opinion, Michelle Hernandez is a GREAT asset to your organization. Recently, I took my Toyota Corolla in for a service. Michelle, as always, kept me apprised of the completion time; recommended service; and provided impeccable customer service.

Very excellent cuatomer service nice friendly enviorment very comunicatived at all times

Salesperson was knowledgeable, however the arrival of the car took longer that what was promised.

Shopping around online and they carry the most cars I am looking for

I received a phone call twice a week for the past 2 months to schedule a recall for my Sienna and when I finally did, they didn’t have the courtesy to put back the kid’s car seats or bother to finish up putting the car back together. Always remember to inspect their work and ask them if they need help removing any car seats since they don’t have time for these kind of details.

After receiving weekly calls to schedule a recall for my Sienna, I finally took it in for servicing. They forgot to finish putting the window control module back into the side door and left my kid's car seats on the floor. I wish they take the time to finish the recall properly and put back the items in the car the way they found it, or at least let me know when I drop off the vehicle so i can remove them myself.

We recommend working with Jason Nguyen. His honest, customer service based approach to the business of used car sales was refreshing. After a truck that I initially wasn't as interested in, went through detailing, inspection and service, he saw it come back on the front line, and thought of us. It turns out it's a great truck for our family, both in terms of practicality, and our budget. During our test drive it was Jason who brought up the alignment on the truck, that was only slightly pulling to the right. He made sure it went back through service again before we received the vehicle. He honestly cared about the safety of our teenage boys, who will be driving the truck, as well as I. It was used and 13+ years old so there were some recommendations made, and I followed through. He had great information about seat covers that now, after I purchased and installed them, make the car look like it has brand new, stock installed leather seats. It is a stock Tacoma, so technologically it needed a little bit of bringing up to speed. Jason made recommendations about an alarm and where to go to get a Bluetooth FM receiver, so that our boys would have the ability call us from the car, and do so hands-free. They also can play their own music from their phones, which they appreciated big time. Thanks, Jason!

David was an exceptional service manager. He was professional and friendly. He communicated with me on the status of my vehicle being serviced. I will definitely request him next time.

Friendly service advisor, easy to make an appointment and overall great service.

Wish they will wash the car after each service like other dealership. Other than that service is excelent.

The vehicle was advertised as a Toyota Certified vehicle but at the time of purchase they told us it was an AutoNation Certified vehicle which meant that instead of a one year warranty it only has 3 months. When we brought it to their attention they indicated that it was an error on their website but that they couldn’t honor it. They did offer to sell us an extended warranty which was very expensive. Their sales person and manager were very pleasant but this issue did have a negative impact on our experience at this dealer.

I have a great , professional, knowledgeable service advisor Carlos at Toyota of Cerritos! I recommend Carlos and Toyota of Cerritos Dealership to any person that need car/truck care. You WILL be taken care of here!

I had my car serviced and advisor Claudia was amazing! She was very helpful and informative!

The service I had done on my car was good and my wait time was under a hour. I did not have to wait long for the service. The employees were nice and polite.

Great service from my first phone call to make an appointment to the end of my service when the young man gave me back my keys good customer service thank you

Miguel is very nice and patient to check my car's condition. Thank you Miguel ?!

DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP. Customer Service is terrible. Sales team is terrible. Finance team is terrible. Read the reviews with 1/2 stars. This dealership is filled with Managers and reps who don't care about your concerns. They will lie to get you to purchase a vehicle and then change the deal without informing you. They will mess up your paperwork and blame it on you. They will do and say whatever they need to get you through the door. I have been in contact with the dealer for over 2 months and I continue to get the run around. This dealership owes me (and apparently many others) money for a payoff they failed to take care of like they said they would. I am now working with my lawyer and the BBB to ensure no other customer is treated the way I was.

Very good service , friendly staff. Will definitely go back for the next service

I came in for a simple service on my car and left within the time promised to me. Overall, the service/experience was excellent.

Good the staff is nice but i m not the one who bring my car . They did not find the problem of my car the prblem of my car . They appear on the dash board is accelerator and break pad is disable cilmustenuesly

Not quality work, inside the car so filthy when the job done and dealer just fill all the question that said customers denied to do the free services.

Dishonest sales person, high price without discount. Before sale they told you the vehicle have everything. After you sign all documents and ready to pickup the vehicle, they told you because you want it cheaper price, they sale you a lower trim vehicle without some equipments, like floor mats, key gloves, trunk open kick sensor, moon roof ..... also the finance person told me that if I didn’t buy their maintenance package and do the service in other places or dealership will void my vehicle’s warranty which I first hear.

The staffs are very friendly. Although I didn?t have an appointment, my car was done on time as my request. Thank you so much, David! I?m appreciate it!

Our representative Roger is not attentive with his work. We agreed about changing the battery to a new one and the price. We were asked to wait at the waiting area, we waited for 20-30 minutes no update so my husband went to his area/counter and found out that nothing has been started so when I followed told me oh I need your permission if you agreed with everything we were disappointed ted and told him that we already spoke about this, agreed and signed the paper and you gave me a copy and there was no apology for the unprofessionalism. My husband commented so it is useless to set an appointment with Toyota.

Overall experience was good,only one cashier at checkout and four customers waiting in line.This is the only complaint I have.

The reason I come to this dealership is your service advisor is the best. Michelle has been taking care all 4 of our family toyota's and we find her to be knowledgeable...trustworthy....and we are always happy with our service or repairs. She is accessible to us whenever we have questions or need immediate assistance with anything that has to do with a Toyota. I don't know if I would come to your dealership if she should ever leave. Great Service Writer...

They took so long to repair. And now my dvd player is not working. When I called to report, they won't even pick up the phone. Awful!!

The waiting area is nice. The service was excellent and on time. Definitely recommend to others to have their cars serviced here.👍👍👍

At the dealer service was great. Staff was helpful and friendly. My car was ready early and they threw in the wash.

The Service Department. Work was finished on time. Told me ahead of time what they were going to do. Everything was great.

Scheduling of service is on time, servicing is excellent and the people working are courteous.

I am extremely happy with the services and the friendly staff and fully satisfied with the Toyota CH-R xle.

good name for kill time ... change oil for car ...over 3 hour and 30 min .... why ... you make oil .. or build new car .......

absolutely the worst dealer service i have ever experienced. all you can get us voicemail and they never return calls. i cancelled the ridiculously expensive warranty that they added to the finance contract and they will haven't sent the refunds. in fact they first sent it to the wrong lender. bottom line is that get gist do not givevavdamr and I suspect they're dragging their feet so the finance guy gets his commission. it sucks that there are surveys for service department that really have an impact on service managers, i wish there were surveys in finance. I'd roast these incompetent imbeciles.

Constantly lying, wasted 2 hours to play numbers game. Didn't reach a deal until they call me the day after. At the end couldn't even throw in a cargo net and first aid kit. Always trying to squeez every penny out of customers.

Car was promised within time quoted. There is a Toyota dealer much closer. But, chose to return again because of the exception service expedience I have received from AutoNation Toyota Cerritos.

The adviser is great. I was out of the facility in a short period and of time.

Dealer did a great job with handling the concern I had with my truck.

Nice customer service and were fast in the appointment line. Car feels much better after the work was done.

Good customer service and very informative. I asked how long it would take and they told me 2 hours and it was done in 2 hours. Very prompt and honest and got it done when they said they would.

Great service experience. Said it would be about 1.5 hours and it was exactly right. Advisor was friendly and very knowledgeable. A+.

Good service, thank you I would recommend Cerritos Toyota to my friends...

Service was great, however the waiting time was too long and not having shuttle be available just made the waiting time longer

David was a pleasure to work with. Great communication and follow up

Purchased our new Toyota 4runner through Gregory Hamman at Toyota AutoNation Cerritos and he made the experience quick and pleasant. Was upfront and understanding of our situation. Would highly recommend purchasing your next vehicle with Gregory. Top notch guy!

AutoNation Toyota Cerritos, CA sold me a VW and promised to get the second ignition key that they claimed was missing. An apparent miscue on their part as they would have to pay $325 to produce the promised key (VW dealers quote that price). And rather than correct their miscue, they have chosen to walk away. Thus AutoNation's understanding of the industry they are working among is not up to par.

Friendly service personnel, nice customer waiting area

I used to drive Honda HRV 2017 and never had any mechanical problem thought of buying it instead. But then I saw the newest model of the 2020 RAV 4, felt in love with the design. So, I decided to get one on 9/27. It took 5 hours to get me on the road (it was a long wait/process) though the personnel were very attentive and accommodating. For a month, my drive to and from work were ok, not as smooth as I expected. I felt that it's a little noisy and bumpy, not sure it just my imagination; I drive only 7 min to work. Then, on 10/29 the car won't start. I called the road assistance for help. First, I tried their online appointment system it was not as friendly using the cellphone. So, I ended up calling for help. It was soooo frustrating, I was already late for work; lady just took her time to book the road assistance. She was pleasant but there was no sense of urgency and the questions were not relevant. Then, finally the guy came to jump start the car, he was sharp and quick. I asked him what happened. He said that the battery just went dead and added that I'm the third customers with the same issue. He advised me to bring the car to the dealer for service. So I thought not now, I have meeting coming up; maybe this weekend not knowing what will happen the next day. But then the next morning it happened again and this time the booking for road assistance was quick but the guy came after an hour of wait. Again, it was so frustrated to go the same process. And while waiting I called the dealer for service. After the car was jump started I drove straight to Cerritos dealer and had it service. The lady said it will take 2 hours to complete the service, I can stay or take the shuttle ride to selected destinations. But I work in Santa Fe Springs and nobody can pick me up. I asked for loaner and she said there was none. So I waited until it was done around 1pm. That's the whole experience only a month after buying the new 2020 RAV 4. The problem was not just the unit itself, it's everything from the long wait on the purchase date, road assistance system (no sense of urgency) and finally, the car issue. Very disappointed. Should I recommend the dealer? Maybe, I like the people that processed my papers. Should I recommend the RAV 4, not sure. Something wrong with it. Every morning, I had this feeling it will happen again. As for the Road Assistance system, they need to check it out; it needs to improve.

We went in and test drove a car. Let Nicholas know something was wrong with it, it was very minor but nonetheless should have done something about it. He stated with it being a CPO vehicle it can be fixed. They then told us nope we can?t finance you because you are from out of state. OK. Went on with our vacation. Next day, get a call from our sales person saying they approved us with one interest rate. We said , great we will come down. We get there and start signing papers and they come back with a much higher interest rate. Ok, payment is still ok so we ended up purchasing vehicle. Soon after driving it home (250 miles) we started to notice one thing after another. We were told there was a 100 point inspection done on the vehicle before we left. Whole dashboard does not work, can not change the climate temperature, can not change stations on the radio, door is still not working correctly, makes knocking noise when idling and steering shakes when driving. When you buy a $30K car you shouldn?t have to worry about any of this 3 weeks after you purchase the car. Have tried calling multiple times to address the concerns and every time I call, I get the run around and transferred to a voicemail.

Very good service from our service associate. He did a fine job

My husband and I had been looking for a used 2019 Prius to replace my very old Prius that had 160,000 miles. Our trip to Autonation Toyota in Cerritos this month of October was very fortunate for us. The best part of it was working with salesman Bijan Khounani, a jewel of a salesman. He found us the perfect car, a 2019 Prius LE, he answered every question we had, and he worked hard to get us a very good price for the car we wanted and for turning in my old car. To sum it up, he was business-like, but fun to work with. He and my husband excitedly talked about the recent Lakers? basketball game they had watched. We needed a second key and he worked to get us a good price on that. We have already told some of our friends about Antonation Toyota and will continue to do so. And, we will certainly tell them about Bijan.

Mr. David is good service adviser

I had a great experience buying my new Toyota CHR. After getting the car from another location Henry had it washed,filled with gas and programmed the radio and set up my phone I am loving my new car!

Rodolfo was exceptionally helpful and friendly. From the minute I got there he was straight to the point and assisting me on my truck service.

I stopped by to check out new Corolla's and a sales member named Calvin Kalonda assisted me on my search. Calvin was able to find the vehicle that best suited me. It took some time but Calvin was patient and made sure my needs and hopes were met. Thanks Calvin!!!! I also want to Thank Greg for his assistance in making a great deal happen for me.. Amazing customer service, Management and sales staff. A

Great service. I have a warranty so I use it. I really like the service but I think they sell me more service so I pay more. I feel a little taken by this.

I was very well taken care of by Michelle in the Service Department. I had no appointment, but she was able to quickly and happily answer my questions about my bluetooth connection, and diagnose issues as we sat in my vehicle. Very helpful. Very professional.

Price match! Your prices were $80-$100 more than the services provided at Downey! Very disappointing and I felt cheated into taking on a service that I didn’t need. Will not come back to this location!

This faciliti is very good i would recomend thrm to my friend if they would plan to buy a car or bring thrir car to this deslership for service

Excellent service and customer service . Job well done.

Easy fun and helpful! I highly recommend this dealership

Fabulous customer service!! My salesperson, Kevin, was so kind and helpful and professional, and the finance team, James and Alberto, were very accommodating and worked hard to get me the terms I wanted. Thank you AutoNation Toyota of Cerritos! We love our new vehicle!!

Service Department and helpful sales people

very friendly staff and always go the extra mile to ensure you are satisfied

Very good customer service and very good prices, these people go the extra mile for you .

Good service and great employees

Good service and great employees

I?m top to bottom everything was perfect customer service she was great

They have very capable mechanics and products.

You will not see your sales person anymore after signing the paper. I had to go to another dealer to get shown the features on my new vehicle.

Never trust them! We purchased an used car on 7/31/2020, and they agreed to give me a spare key (with a signed note). It’s been more than two months, we tried to contact them and made several visits, but nothing happened, they don’t even call you back, just keep lying and making empty promises.

I did not receive my check for my car I til about 2 weeks later

Great Dealer. David Gray is a great Manager. Still talks to customers.

They are reliable and responsible when taking your car to get service.

The Overall experience was GREAT. I located the car on Cars.com and e-mailed the contact. a short time later they contacted me and I arranged to see the car. A pleasant car shopping experience when I arrived to look and test drive. The staff were very helpful and no pressure at any time.. The buying process was a little confusing with all the paperwork and the waiting it took to actually sit down and agree to all the legal stuff and sigh the papers.

Horrible customer service. Service representatives only able to tell you want cannot be done. Managers do not call back. Shocking this is the service you get when you pay for the ToyotaCare warranty. Almost as if no help is given deliberately because of the warranty. Would not recommend this service center.

I have purchased two cars at AutoNation Toyota Cerritos and both experiences have been delightful! Also, when I go in to get car maintenance everything is quick, easy and to the point.

Concerned about having to take my car in for service during a pandemic. However, I was assured all precautions would be taken while servicing my car, and they did. Very pleased and grateful.

What I love about this place is that you can schedule your appointment online (or via phone) in advance. They offer shuttle or a nice waiting area. They used to have coffee, now due to COVID it is not available any more. Customer service is very good, prompt and efficient. I am not a car pro, so usually they explain things to me in a way I can understand and make decision basing upon that.

It took a bit long to have my truck?s oil change. But other than that it was a good experience

Very Prompt, easy to reach out the REP, good customer service

great place to buy a car.

My car did not want to start so when I had my car started I took my car to Toyota in Cerritos. I did not have an appointment. Christian the service provider took care of my concerns. He was very helpful. Explained to me what the procedure were. I was taken care of quickly. I was very happy. Thank you!!

I had a great experience. I will recommend this dealership to all my friends

Repairs were done quickly and correctly as well as any recalls on my vehicle. Minimal waiting time to leave and pick up my car. I would recommend Toyota of Cerritos.

They kept my car for one whole week and didn’t even offer a loaner. I initially got an apt and dropped It off 7/7/20 at 8:40 AM and took in my 2019 Toyota Camry SE that I bought there like a few months ago (btw Daniel from the sales department is great, I’m happy with the sales department). I went back home & they said they’d call me 3-4 hours once it’s diagnosed. I don’t like to be that Karen who is always on top of people so I waited 5 hours and I called to ask for an update. I couldn’t reach Bianca, the person that was assisting me. So another person checked the system and told me they were still working on it. I waited another hour. Tried calling again and I couldn’t get ahold of the person who was taking care of my car. I ended up having to ask for a ride to get to them to get another update. At this point 6 hours had passed. They ended up telling me that there was a bunch of sand on top of the motor and was asked if I replaced the bumper in an accusing tone. She then proceeded to tell me that they wouldn’t cover anything that I did to cause damage on the car. I got the car about 2 months ago. I’ve just driven it home and to work on pavement. I’m pretty darn pissed off that after just 2 months of having the car with 10k miles only on it and I’m having problems already on top of that get sort of accused of doing something to MY car and basically tell me that they won’t be liable for any damage caused. Btw I’m paying auto nation insurance & warranty for service and maintenance . Not only that but they couldn’t even pinpoint the diagnosis and basically told me that I had to leave it over night. Basically they didn’t even look at it and I’m thinking it’s because I have warranty with them. Let’s see what they say tomorrow once they actually diagnose it. Maybe then I’ll change my review. Update: Last thing we were told 2 days ago was that it might be the fuel pump so they would change that and see if that can fix the possible issue and nothing has gotten fixed and I still don’t have a proper diagnosis it’s 7/10/20. There’s a lack of communication and it seems like THEY BLOCKED MY BOYFRIEND’S NUMBER since he has been trying to contact Bianca. I kinda figured because I called through my phone and a desk representative answered right away and took a message for me to give to Bianca. When my boyfriend calls from his phone every time it goes to voicemail. NOBODY WAS ABLE TO GIVE ME AN UPDATE ON THE CAR. My boyfriend has been the one who has had to call in order to get an update on our car. & even so there’s not really any progress with the car. They are just horrible and a total nightmare. We are car less and still have to go to work and they don’t even communicate anything. We are lost completely lost as to what’s going on and what we should do. We will probably just pick up our car tomorrow and take it to another Toyota Auto Nation dealer because Toyota Cerritos service department is a total nightmare. End of story: IT WAS A RECALL THAT THEY ALREADY KNEW ABOUT! It was the fuel pump and they got “back ordered” and they kept the car for one full week. Never offered a loaner. I missed work twice because they would never answer the phone or call. When I asked for a loaner they put me on a waiting list. Just don’t get your service here.

Work completed fine but no one called and shop closed before the vehicle could be picked up causing me to miss work. Also no one would answer the phone when I called several times.

I visited the auto service location for the first time yesterday and I didn't know where to go. Multiple employees passed me by and didn't ask me if I needed help. Finally I was able to flag somebody down that ended up helping me. I dropped off the car at 10am and I was promised my car at 1:30 pm and was told I would get a call. Nobody called me to give me an update or status on my car. I went back to pick it up at 4pm and my car was still not ready. I had to wait 30 more minutes before I got it back. I understand the place is busy, but a call with an update would have been appreciated.

Quick service and straight forward which makes buying go smoother unlike many dealerships when they would nickel and dime you on even for the air you breathe inside their building probably

Had a great experience per usual getting my car serviced. Quick, easy, and friendly customer service!

Jordan and Ahmad were the dream team at Autonation! We had previously been to three other Southern California Toyota dealers and ultimately purchased our new 2020 RAV4 from Autonation. We had told Jordan exactly what we wanted in the vehicle and he delivered. Ahmad was also very helpful and thorough in explaining the new technological features of the car.

Great prices and great sales team.

I had an expensive maintenance service at your center on June 29, 2020. I have been going to your center for 15 years and I have always followed the recommendations your staff suggests to be able to maintain my car in good condition When I got my car back and started driving home, I noticed all my windows are open. This is the first time that I got my car back with the windows open. I tried to close all of them but the left back window will not close and it appeared crooked. I drove back to the service center and told them what I noticed, they looked at my paperwork and called Carlos Lopez who assisted me earlier. He did not come out to see me or assess my new situation. Another one of the staff there looked at my window. We both noticed something blue, like a piece of gum is stucked there but he said it's part of the structure. He then said that it might be the regulator and that to fully assess this, they have to take the door to inspect it further. I told him, I do not have time for this, I was in your center from 0900 till 1300. I have other things to do for the day and I have to work the next, which is yesterday. Still, Carlos Lopez did not come out to help, when your staff there told me, that it is supposed to be him to help me with this. I have gone to another car shop and made an appointment to get my car fixed. Up until then, my back left window can be pulled up and down manually. This is now a safety issue as my car can be broken in anytime now. I have spent around 830 dollars for my visit yesterday, and the next appointment is going to cost me again. Again, I have been going to Toyota for 15 years for my maintenance and repairs. Nothing needed to be repaired in my car at the time of my visit, i just came for maintenance service. After yesterday, I will not be coming back, I plan to buy another car soon and I for sure, will not buy a Toyota anymore. I am but one customer only, and my business probably does not mater to any of you (as exhibited by Mr Carlos Lopez yesterday) but I do deserve some form of courtesy for the 15 years that i have supported your business. I would also like to point out that my windows were working fine prior to my visit yesterday and again, this is the first time, that I received my car back with all the windows open. I have chatted with a customer service representative yesterday on your website, it was Ms Olivia S that chatted with. I told her my concerns and all I got was this was being forwarded to your customer service. And so yesterday, I got 2 emails, 1 for thanking for my business and asking for a review, and 1 asking for my next appointment. And while all these are automated responses, I still expected a little bit more courtesy, respect and humanity, rather than an automated response.

Brought vehicle to be repaired had a minor problem with what was repaired, but David who handled everything resolved issue very professionally

We purchased a brand new Toyota Highlander XLE SUV. The SUV was missing car floor mats. We were promised that we will get the car floor mats sent to our house via mail. Henry Rodriguez, Fleet Internet Advisor (Sales Person) said that he will be ordering it and have it express mail to my house. I have contacted him several times via email and phone. He mentioned that he will look into it and get back to me. I have never received any update status. I also called AutoNation Toyota Cerritos to ask to speak to a manager. The person who took my phone calls would take my name and phone number and let me know that a manager will get back to me. I have not received any response or phone calls back from the manager to resolve this issue. I purchased the vehicle on Friday, January 17, 2020. It has been well over five months and I haven't received the car floor mats. This is really poor customer service and this problem is so small. Instead of getting a bad review, all they need to do to resolve this problem in a quick and professional manner is to order the car floor mats and get them sent as soon as possible. They are very nice and professional to you when you are buying the car. Henry was very efficient and quick to respond back to my emails as I was negotiating to buy the new vehicle. However, after you drive off with the new car, they ignore any problems that come up. Even the finance department is nice because they quickly want you to sign and get your down payment. Be very cautious if you purchase a car from Autonation Toyota Cerritos! Make sure that there is nothing missing from the car package list before you drive out of this car dealership! I will not be purchasing any future cars from this place ever again!

Even with C-19 Service with great wait time was long but service was great

Bad service ever! Waiting too long! Bad customer service!

I just went for an oil change and tire rotation but I was presented with 3 options and each option was over $2,000. I sat in the waiting room for 3.5 hours and did not received any texts giving me updates. No water bottles were offered in the lounge. At Cashier's desk, they made me sign with a pen on a string which everyone uses and they had no hand sanitizer anywhere to clean my hands after signing. No one was outside to bring me my car, I had to go chase a worker so he can get someone to help me. No one sanitized the door handle before I got in my car and I can go on with many other concerns. We are going through a pandemic and I would expect more sanitation and better customer service at any car dealership, as advertised but I did not see it at Toyota Auto Nation.

My service advisor Armando Garcia was great. He was very helpful and honest. I appreciate the great customer service.

It was a mixed experience buying our new Toyota Camry hybrid. They brought the car in the color I wanted from another dealership but due to miscommunication between us and the sales manager we couldn?t strike a deal on the first day. However we were called again by them two days later and we were able to come to a price agreeable by both parties. Rudy helped us out the most. He listened, and worked hard for us. Aaron took good care of us as well and overall we are very satisfied with the service provided. Thank you Auto Nation Cerritos.

Good experience. Staff helpful. Drop off and pick up went well.

I bought a 2017 Prius. I should have inspected the door welds. It was a lease turn in from that dealership. They prepped it and gave me a car fax showing it hadn’t been in an accident. Well it had. The door was inspected by the same dealers collision repair and they told me it had been in an accident and that you could tell by the broken rusty weld on the inner door. It would cost me $2400 to repair. Their leased turn in. They inspected it upon turn in. They sold it without telling me of the defect. Their collision repair shop verified the damage that occurred before I bought it. Their warranty will not cover it. Wow

Being forced to purchase a replacement vehicle for my trusty Toyota Camry that had done its job for the last 15 years, I went into this already highly apprehensive. Initially looking at a pre-owned 2019 Corolla, by some quite unexpected variables that ultimately worked in my favor I was able to drive off in a new 2020. As a individual woman on her own, I expected to be muscle-armed by my sales team. That didn't happen, much to my surprise. Not only did the transaction go at a pace I was comfortable with, I had control over how the entire discussion went - from insisting that an initial test drive wasn't going to sell me the car to crunching the numbers resulting ultimately in my budgetary capability & satisfaction. Shoutout to Robbie C & James Y for making the entire experience more pleasurable than I would have dared believe going into it. You have a very happy Toyota customer for life!

Service experience was amazing. My service advisor Gina was very professional and helpful. Gina took care of my factory warranty, 35k service, and took care of a tire issue at no charge . The only thing I wish was better was the customer WiFi which is not secured. I couldn?t get good reception from my cell phone provider while in the customer waiting area.

Adolfo has been our service agent for 5 years. Always great customer service, he is very attentive and very helpful.

Eduardo was absolutely aweful. He cancelled our meeting on Tuesday at 10am with no notice. He said he had an emergency. He also withdrew the offer he made us, stating the car he quoted and was supposed to have us drive, was sold on Sunday. If that was true, he could have told us that on Monday. We were on the road to meet him when he cancelled.  Additionally, he said he could not provide a comparably equipped vehicle either at the price quoted.  How bad does it get, especially when we bought our 2016 Camry from you guys. Never again, that's for sure.

I always look forward to my visit with service advisor Claudia N. Claudia has been s so helpful and professional in taking care of me and all of my cars service needs. Claudia always keeps me informed of any/all promos and discounts that are available to me. Claudia gets 5 stars for all she does for me (and my car).

I was actually really happy with my purchase until I found out that the dealership didn't have the title to my car (by a police officer while getting pulled over). They did not tell me this beforehand! It's been 8 months since I've bought the car and I've received 4 temporary registrations (current one expired), I haven't received any follow up phone calls. Everytime I follow up, I have to go in person because they don't answer the phone. The finance manager has offered ZERO solutions and is very unhelpful. So much unnecessary stress, even financially, as my bank increased my interest rate and monthly payments since Toyota Cerritos never sent them the title. I'm extremely dissatisfied with my experience and would never do business with this company if it was the last xxxx dealership on the planet.

I purchased my car from their online team spcifically Henry Rodriguez! He was great! Made the process go super smooth and when I came in to finalize the deal he had everthing ready to go so I was in and out super fast!

This was my second time in for service after buying my car. No problems made an appointment the second time. Was completed when scheduled or a little before.

I cannot get anyone to return my calls or emails. I bought a new Tacoma last December. I never received the license plates and the temporary registration expired last month. I called several times over several weeks and got passed off to several nameless voicemails. No one would return my calls. I finally learned the name of the person who handles the DMV paperwork, but she also would not return my calls or emails. I still do not know what happened or how this will be resolved. Absolutely unacceptable!

Excellent experience! I went in for one thing. They advised me about a covered warranty. The service was completed quickly. It didn't cost me anything and the car seems to run better.

They got the job done in a timely manner. Service was good and the process was easy. No complaints

total rip offs at the service department . too long of a story... just don't trust them AT ALL.

Brought car in on an oil consumption recall, common on thousands of Toyota engines. They said I must pay for a oil change first, I did. A few days later I looked under my car to discover that they didn't even change the oil filter...REALLY ? They even stripped the oil drain plug (pan) they wanted me to pay $750 to install a new one. I bought one on line for $35, No thanx Toyota, I'll do it myself. After much frustration and negotiation I'M SCREWED... Thanx Toyota of Cerritos. Karma is a xxxxx !

Good, fast and professional service. Friend too. Thank you so much

Despite some of the bad reviews, my experience was GREAT from the time I stepped into their place until the time I left with my new car, and I was really surprised by the fact that whole process didn’t take long at all, Salman was wonderful, I was very happy. 😃

Benjamin Casas is a proven professional. He provided great insight on the vehicle and showed concerned to each of my questions/comments. Young man has potential to become a great asset for Autonation in Cerritos. He has unwavering devotion to Autonation and his profession. Going through finance department. No means no. I appreciate the persistence, but finance department are not salespeople. If I wanted extra amenities to add, I would have agree on the note.

I visited Toyota of Cerritos for a recall on my airbags. While I waited, I decide to use their shuttle services for a trip to the park. I fill out their shuttle form providing my name, phone number and address of the destination. A male then calls for me and two other customers and we all enter the shuttle. Since the park was down the street, just a couple min away, I am the first to be dropped off. 30min or so go by and I receive a call to my cellphone, it's the shuttle driver asking me if I need a ride back to the dealership. The signs at the dealership say that shuttle services are for dropping off only. I began to feel uncomfortable. This man was calling me from his cellphone to my personal cellphone. I refuse the ride. Today I receive a text message from an unknown number. And it is the shuttle driver once again. From the same phone number. This time asking me how I am doing. I contact Toyota and speak to the general manager, Kevin Nadiere. Who apologizes, takes note of my contact info and tells me he needs to first find out who this driver was. I thank him. A couple hours later I receive a call from a SERVICE EMPLOYEE,Dennis who is calling on behalf of Kevin Nadiere. Dennis starts explaining that they spoke to the driver, the driver has been with their company for many years and nothing like this has ever happened before, it was all a MISCOMMUNICATION and he will no longer be contacting me. A miscommunication?? I do not have faith in the adequacy of their management team. I no longer feel comfortable in trusting Toyota to maintain professionalism and I especially no longer trust them with personal information. I will not be returning for ANY service or for ANY future purchases.

Facilities were fine. Part pricing was ok. Labor cost too high.

Beautiful cars , nice people to work with . Daniel Kim was fantastic and went above and beyond.🤗

Excellent customer service. Everyone was very helpful and friendly. I really appreciate everything Kevin Plate did to help me get the car I wanted.

Overall good service, friendly employees would definitely come back to this facility for future services

Great service as always. Everyone is very polite. I would highly recommend Autonation of Cerrit

We bought a used car there and the paint was messed up had a few dents that they promised to fix and supposedly it was going to take them 3 to 4 hours took them the whole week and tried to return the car to me in the same condition I took it in then had me going back and forth to sales and service till I asked for my money back they offered me a rental see what they come up with this week

Service for my car was done a lot faster than predicted. All the questions I had were answered very professionally.

Open door policy...amazing staffs and always a get-go. I knew to always find the right person that gives you a great vibe. I had a great feeling about LewisJ and knew we would hit it off. He’s friendly, listens to your stories, and just a fantastic human being who cares. Most sales person comes to you as soon as you get out of the car and say, “let me show you some cars” but LewisJ builds a rapport with you first. He wasn’t about selling a car or showing me cars right away. He listens and is very dedicated. The services is big, you can just about find anything you need. This marks my third time at Cerritos in “buying” a car mode in the last 11 years. The first two were family members who bought their cars and I went with them. Ever since that, we never went anywhere else. Even if we do go for service or doing something small there will be times where you might not have a good experience. But you learn from that and make it better next time. Not that it has happen yet at Cerritos. I remember I had a somewhat bad experience at other Toyota’s in different cities. Which makes me now and forever to always go to Cerritos, especially to get it service in the future.

Very good service, I really liked the service they gave me, in the purchase of my new C-HR 2020, the seller Zee Ziad,excellent service

I would like to specifically mention couple of things: - Sales person was good but the wait time was very long - I was not told before the sale that the car does not have a second key - Finance person was very pressing and forcing to buy different stuff

Michelle in service is always informative she has great customer service, I?m always treated so well.

Very nice place, good prices and friendly staff. I found the car I wanted on auto trader, sent my info and got a call back in one minute.

Bad customer service. Employee was rude and didn?t answer my questions.

Did not have a good first experience. Waited 2-3 hours for my car to be serviced only to find out the department closed without notifying me. Spoke to employees who weren?t helpful. Received a call from the manager who basically blamed me and was not trying to take fault for his worker not following through with the info provided to me.

Easy to drive, so nice car. My wife loves this car. Thank you.

Excellent service for my 2014 toyota 4 runner . Service advisor was good

Always badgering us to do ?routine? or ?scheduled maintenance? on a car with < 8,000 miles, yet never replaced the Takata airbag when car was in the shop. Always spamming our email with offers to buy back our Scion...at low ball prices.

My experience is always good with Toyota of Cerritos mostly because roger helps me all the time.

Our salesperson really listened to us and always followed up on any questions we had. He worked to insure that we got the vehicle with the features we wanted.

Justin Painter is one of the best car salesman I have ever encountered. He is professional, knowledgeable, and attended all of my family's needs. He wasn't pushy at all but rather concise and pleasant to be around. I truly felt that he kept my family's best interest as priority the entire time. I was absolutely sure before the end of my transaction that I had made the best decision by choosing to purchase my new 2019 Toyota Highlander XLE AWD. I highly recommend AutoNation Toyota Cerritos and a must if you can get him... Justin Painter.

Justin was great! Thank you for the new Prius Prime!

Salesmen are very professional, want to work with amd for you.

Had a great buying experience last evening working with sales representative Sam Aghmaghani. Got a 2020 Toyota Corolla at a great price. Took the car back today so Sam could show hubby and I how to work the screen and all the standard accessories. Would recommend this dealer and Sam anytime.

Our sales guy was Leo and he was very professional and not pushy at all. I would recommend looking for him when you buy your next car.

Least amount of buying hassle of any dealerships. Very professional!

It was an easy and very helpful process from my salesmen Ismael. He helped me get the best offer for my Toyota Corolla and was very patient, super nice.

Great experience buying a new car. Would def recommend

They made it easy and very helpful.

My 2015 Highlander was totaled two week ago and I hated going back to buy a new car with my specs. To my surprise, Justin Painter at Auto Nation Cerritos made the buy stressful free and I really enjoyed the process. Great team and very accommodating!

It was a fast and easy purchase. Hands down i recommend it wont be disappointed

Had a great customer service experience with Manny Galindo. He made sure to find the car I was really wanted.

Great experience. Second brand new vehicle purchased within two years.

Miguel in the service department is great. He?s honest and knowledgeable about what my vehicle needs. I only go there because he?s there!

they are the best in the industry

I was happy over all. My advisor was friendly and helpful. The waiting lounge is clean and the tv helps to make the wait not boring.

They’re pretty accurate re costs. Time estimates are also good. The waiting area could be improved. They retrieve the vehicles quickly.

the lady that assisted me was very pleasant and explained everything in detail.

Leo provided great customer service. The paperwork process was quick.

These folks go out of their way to help and do the best thing. I have been pleasantly surprised at the best customer service ever!

From the start to finish, we were served with great and friendly personnel. Ziad Elrifai was our salesman very friendly and helpful and kind. And also our finance person was very friendly and helpful trying to do his best. Over all very pleased with the service. Thank you for both.

What is the point of making a service appointment here? Really? Seriously a 2.5 hour wait for a basic 1st 5000 mile check up. The point of an appointment is to be able to drive in and be out fast. If you can’t handle your appointments then don’t book so many. This is a complete joke.

Professional team and cooperative staff

Very professional and we’re very honest with my car’s needs. Great customer service and value!

fast and efficient service. also very professional customer service. always helpful

I was in and out in no time. Very professional staff and mechanics who are knowledgeable about what they are doing.

Had a great experience. They helped me purchase a brand new car, it was easy, quick and no bs, straight forward. Hussein Kassfy was awesome on getting things done quick and explained everything. Also the finance guy Theodore was excellent.

Friendly staff, straightforward, model we was looking for was available and of course price is reasonable.

My experience getting my car serviced here was overall satisfactory; I was promptly assisted and well advised. Making an appointment was incredibly easy, the customer service was friendly and helpful, and my car was taken care of in a quick timely manner. I would highly recommend this facility for service repairs as well as Jairo as a good service representative.

Great experience, fast repair service!! I?m very satisfied with the service. The person that helped me pointed out important car problems that needed to be taken care of asap; and I?ve been declining in my past services.

From the time I walked in to look at a car, purchase it and then return for follow up to complete my purchase I was treated with kindness and respect. Thank you so much Ahmed, Daniel, Mehir and Michelle.

It is an awesome place were buying is easy. And everyone is amazing they make you feel at home. Merry Christmas Cerritos Toyota Autonation your the best.🎄🥇

Very good service and everything well taken care of.

We purchased our vehicle from this dealership and have been servicing it here as well. Customer service is always excellent as are the facilities. Waiting room is always clean and comfortable.

I had a bad experience with the Finance person, I felt he wasn?t upfront and disclose the final fees. I had a question regarding the Theft Protection; and wanted to remove it, he kept insisting it was part of the closing fees. I felt hoodwinked. I felt cheated and lied to. I also had a question for the salesman who sold me the car and try to contact him and he also has not returned my attempts to contact him. It?s seem that once they?ve got your money; they?ll just ignore you. I guess they don?t want repeat business.

The people working there are really nice and very attentive

We were buying my son's first car - a used Toyota Camry - and our buying experience was great! Very important - an impressive selection of vehicles to choose from like at no other dealership in SoCal. No pressure, professional, friendly approach by our sales person Salman Bickiya helped us locate the Toyota that met our requirements. From visual inspection, to test drive, to arranging financing and finalizing sales contract took us less than about three hours and was totally stress free. Part of the deal was replacement of the windshield which was done within two days. We were regularly updated of the progress, which was really helpful. When it turned out that there was no spare key with the car that we chose, the sales team responded literally within minutes to our request to provide the spare key as part of the sales contract - no extra fees. Next day my son picked up the spare key. No sale is the same and there will be issues, especially when you deal with buying a used vehicle, but what impressed me was that whatever came up during our visit to AutoNation Toyota Cerritos dealership was resolved professionally, promptly and to our total satisfaction. I really can't think of anything negative from our experience at the dealership.

Went in for an unexpected appointment due to my check engine light coming on. I was met by very knowledgeable and courteous staff. The repair was completed in a few hours and I was given a loaner car at no cost. Top knot has folks here.

I am extremely happy with the service conducted by Dominick. Overall service was excellent.

My experience with Henry Rodriguez through the sales process is what will keep me as a loyal customer. It was his approachability, genuineness, and integrity that made me want to do business with your dealership. I went through 6 dealerships and encountered several salesmen, but none came close to Henry?s professionalism. AutoNation Toyota Cerritos will definitely keep me as a loyal customer as long as you have staffs like Henry.

I have gotten 3 Cars from this place and it's always a pleasure doing business with them.

the salesman who help me when I purchase my car was Omar he was very helpful very knowledgeable he wasn't trying to rush me in a vehicle Omar made sure that I was comfortable with the monthly payments I end up getting a 2019 Toyota Camry.... 😁

I went just to check out the cars but finally, I bought a new Rav 4 Hybrid.

I had my car repaired here and they were so accommodating and helpful. The repairs were completed sooner than expected and went very smoothly.

For my 70,000 mile service, Braulio took excellent and quick care of everything. It's always a pleasure to have my car maintained by Toyota Cerritos.

I had a great experience, everyone so helpful especially sales person Daniel solorzano.

Our family recently ditched another luxury brand vehicle for our new 2020 Prius Plugin Hybrid and I have to say, this has been one of the best buying experiences I've ever had. Both Kevin's (Naderi and D. Plate) made our experience completely painless from the negotiation standpoint as well as helping us choose what options we were looking for in our next vehicle. After deciding on which vehicle we wanted to purchase the dealership even setup a car delivery time and date that adjusted to our schedule which completely eliminated the need for us waste half a day down at the dealership. This perk alone was amazing as we all know how long buying a car can actually take once you have your mind made up. We will definitely be coming back for our family SUV purchase soon. Thank you Autonation Toyota Cerritos

I should have went to another dealer when they low balled me on my trade in. They offered me $1000 less than Carmax. They matched the Carmax quote after I showed it to them. My negative feelings didn?t develop until I noticed all of the scratches on my new truck the next morning. When I received my new truck the previous evening I pointed out a scratch to my salesman and was told I could bring it in and have it buffed out. Since it was evening already, I didn?t notice all of the other scratches on it. When I took it in they were not able to buff them out. I was told I have to to bring my truck back a week later and give it up for a couple of days to get the paint fixed. This whole process is very frustrating. When it was taken back to get buffed out they only checked one section of the truck. They didn?t bother looking at the rest of the truck to check for the other scratches. I have to listen to comments about the scratches on my new truck that I paid a lot of money for from all of my friends, family and coworkers who look at it. They compliment it at first until they take a closer look and see all of the scratches. I had another bad experience with the parts and service departments. I asked for a price on some NFAB Predator side steps and was given a different price than what I was originally told. First price was around $469 the second price was $813. This really turned me off. The service department quoted $300 to install the steps which is only 12 bolts with no drilling. The whole job takes less than 30mins with a lift and a power tool. No way it costs $300. Parts stores charge around $100 for Install and not $813 for the steps. I could have bought the same truck with no scratches and the steps included for at least $500 less than I paid for my truck. This is a lesson learned on my part.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you’re in the market for a Toyota, or any other car they have on the lot, give this awesome dealer a look, and ask for Adam, he’ll hook you up! I’d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it’s staff.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you?re in the market for a Toyota, or any other car they have on the lot, check this place out, and ask for Adam, he?ll hook you up! I?d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it?s staff.

Ali give us a good deal and good customer service. He tried his best so that we?ll be able to buy the car we want.

They are courteous, very knowledgeable & efficient. I will take my car there again in the future!

service was great by the service writer and got me out of there under the time I was told.

Yes I recommend this place the salesman Zee answered all my question and showed me the difference between one and another vehicle that I was purchasing. Great salesman he knows he’s Tacomas

Buena experiencia por parte de las dos personas que me atendieron muy amables Rudy mazas y el vendedor muchas gracias

Morrie was the best! I told my friends that he is the one to go to at AutoNation.