What is the point of making a service appointment here? Really? Seriously a 2.5 hour wait for a basic 1st 5000 mile check up. The point of an appointment is to be able to drive in and be out fast. If you can’t handle your appointments then don’t book so many. This is a complete joke.

Professional team and cooperative staff

Very professional and we’re very honest with my car’s needs. Great customer service and value!

fast and efficient service. also very professional customer service. always helpful

I was in and out in no time. Very professional staff and mechanics who are knowledgeable about what they are doing.

Had a great experience. They helped me purchase a brand new car, it was easy, quick and no bs, straight forward. Hussein Kassfy was awesome on getting things done quick and explained everything. Also the finance guy Theodore was excellent.

Friendly staff, straightforward, model we was looking for was available and of course price is reasonable.

My experience getting my car serviced here was overall satisfactory; I was promptly assisted and well advised. Making an appointment was incredibly easy, the customer service was friendly and helpful, and my car was taken care of in a quick timely manner. I would highly recommend this facility for service repairs as well as Jairo as a good service representative.

Great experience, fast repair service!! I?m very satisfied with the service. The person that helped me pointed out important car problems that needed to be taken care of asap; and I?ve been declining in my past services.

From the time I walked in to look at a car, purchase it and then return for follow up to complete my purchase I was treated with kindness and respect. Thank you so much Ahmed, Daniel, Mehir and Michelle.

It is an awesome place were buying is easy. And everyone is amazing they make you feel at home. Merry Christmas Cerritos Toyota Autonation your the best.🎄🥇

Very good service and everything well taken care of.

We purchased our vehicle from this dealership and have been servicing it here as well. Customer service is always excellent as are the facilities. Waiting room is always clean and comfortable.

I had a bad experience with the Finance person, I felt he wasn?t upfront and disclose the final fees. I had a question regarding the Theft Protection; and wanted to remove it, he kept insisting it was part of the closing fees. I felt hoodwinked. I felt cheated and lied to. I also had a question for the salesman who sold me the car and try to contact him and he also has not returned my attempts to contact him. It?s seem that once they?ve got your money; they?ll just ignore you. I guess they don?t want repeat business.

The people working there are really nice and very attentive

We were buying my son's first car - a used Toyota Camry - and our buying experience was great! Very important - an impressive selection of vehicles to choose from like at no other dealership in SoCal. No pressure, professional, friendly approach by our sales person Salman Bickiya helped us locate the Toyota that met our requirements. From visual inspection, to test drive, to arranging financing and finalizing sales contract took us less than about three hours and was totally stress free. Part of the deal was replacement of the windshield which was done within two days. We were regularly updated of the progress, which was really helpful. When it turned out that there was no spare key with the car that we chose, the sales team responded literally within minutes to our request to provide the spare key as part of the sales contract - no extra fees. Next day my son picked up the spare key. No sale is the same and there will be issues, especially when you deal with buying a used vehicle, but what impressed me was that whatever came up during our visit to AutoNation Toyota Cerritos dealership was resolved professionally, promptly and to our total satisfaction. I really can't think of anything negative from our experience at the dealership.

Went in for an unexpected appointment due to my check engine light coming on. I was met by very knowledgeable and courteous staff. The repair was completed in a few hours and I was given a loaner car at no cost. Top knot has folks here.

I am extremely happy with the service conducted by Dominick. Overall service was excellent.

My experience with Henry Rodriguez through the sales process is what will keep me as a loyal customer. It was his approachability, genuineness, and integrity that made me want to do business with your dealership. I went through 6 dealerships and encountered several salesmen, but none came close to Henry?s professionalism. AutoNation Toyota Cerritos will definitely keep me as a loyal customer as long as you have staffs like Henry.

I have gotten 3 Cars from this place and it's always a pleasure doing business with them.

the salesman who help me when I purchase my car was Omar he was very helpful very knowledgeable he wasn't trying to rush me in a vehicle Omar made sure that I was comfortable with the monthly payments I end up getting a 2019 Toyota Camry.... 😁

I went just to check out the cars but finally, I bought a new Rav 4 Hybrid.

I had my car repaired here and they were so accommodating and helpful. The repairs were completed sooner than expected and went very smoothly.

For my 70,000 mile service, Braulio took excellent and quick care of everything. It's always a pleasure to have my car maintained by Toyota Cerritos.

I had a great experience, everyone so helpful especially sales person Daniel solorzano.

Our family recently ditched another luxury brand vehicle for our new 2020 Prius Plugin Hybrid and I have to say, this has been one of the best buying experiences I've ever had. Both Kevin's (Naderi and D. Plate) made our experience completely painless from the negotiation standpoint as well as helping us choose what options we were looking for in our next vehicle. After deciding on which vehicle we wanted to purchase the dealership even setup a car delivery time and date that adjusted to our schedule which completely eliminated the need for us waste half a day down at the dealership. This perk alone was amazing as we all know how long buying a car can actually take once you have your mind made up. We will definitely be coming back for our family SUV purchase soon. Thank you Autonation Toyota Cerritos

I should have went to another dealer when they low balled me on my trade in. They offered me $1000 less than Carmax. They matched the Carmax quote after I showed it to them. My negative feelings didn?t develop until I noticed all of the scratches on my new truck the next morning. When I received my new truck the previous evening I pointed out a scratch to my salesman and was told I could bring it in and have it buffed out. Since it was evening already, I didn?t notice all of the other scratches on it. When I took it in they were not able to buff them out. I was told I have to to bring my truck back a week later and give it up for a couple of days to get the paint fixed. This whole process is very frustrating. When it was taken back to get buffed out they only checked one section of the truck. They didn?t bother looking at the rest of the truck to check for the other scratches. I have to listen to comments about the scratches on my new truck that I paid a lot of money for from all of my friends, family and coworkers who look at it. They compliment it at first until they take a closer look and see all of the scratches. I had another bad experience with the parts and service departments. I asked for a price on some NFAB Predator side steps and was given a different price than what I was originally told. First price was around $469 the second price was $813. This really turned me off. The service department quoted $300 to install the steps which is only 12 bolts with no drilling. The whole job takes less than 30mins with a lift and a power tool. No way it costs $300. Parts stores charge around $100 for Install and not $813 for the steps. I could have bought the same truck with no scratches and the steps included for at least $500 less than I paid for my truck. This is a lesson learned on my part.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you’re in the market for a Toyota, or any other car they have on the lot, give this awesome dealer a look, and ask for Adam, he’ll hook you up! I’d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it’s staff.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you?re in the market for a Toyota, or any other car they have on the lot, check this place out, and ask for Adam, he?ll hook you up! I?d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it?s staff.

Ali give us a good deal and good customer service. He tried his best so that we?ll be able to buy the car we want.

They are courteous, very knowledgeable & efficient. I will take my car there again in the future!

service was great by the service writer and got me out of there under the time I was told.

Yes I recommend this place the salesman Zee answered all my question and showed me the difference between one and another vehicle that I was purchasing. Great salesman he knows he’s Tacomas

Buena experiencia por parte de las dos personas que me atendieron muy amables Rudy mazas y el vendedor muchas gracias

Morrie was the best! I told my friends that he is the one to go to at AutoNation.

Carlos Lopez was very courteous and patient in answering all my questions when he was doing the paper work for my car. He has great people skills. These are the kind of people we need to bring customers back.

Professional and efficient is the best way to describe Cerritos Toyota's service area. Check-in was easy and fast, the paperwork was done in minutes and the maintenance on my 4Runner was done in the estimated time.

the internet buying Process was quick and easy especially since I was looking to replace the same make and model of car that I previously had

Very friendly and helpful staff! They completed my service check quickly.

Had an amazing experience at Autonation of Cerritos. Henry Rodriguez helped us with purchasing our new Tacoma. He was so helpful, patient, and understanding. It was definitely one of the best car buying experiences ever. Would highly recommend this dealer, but most importantly would highly recommend Henry. Thank you Henry, you are truly the best!

Had an amazing experience at Autonation. Henry Rodriguez helped us with purchasing our new Tacoma. He was so helpful, patient, and understanding. It was definitely one of the best car buying experiences ever. Would highly recommend this dealer, but most importantly would highly recommend Henry. Thank you Henry, you are truly the best!

Great experience! David was awesome and he helped us get our dream car with little hassle

Overall had a good experience. I would of liked to experience more promotional offers, but the assistance and overall outcome was great.

Car purchasing was very quick and easy. I got what i wanted with very goood pricing. Very satisfied.

I did come in without an appointment, so I had a two hour wait, however, I was aware that it could take some time.

I have been going to Toyota of Cerritos since the 80’s. My family has bought several Toyota brand vehicles & have been very happy, however I brought my 2015 Camry in for routine service & the rep that called said my battery was shot & I needed to replace for $200, along with an air filter I had replaced 9 months prior. I agreed to the $30 filter but turned down the battery since I’ve bought batteries for less. He recommended that I run my car @ home for a couple of hours to wear out the battery so I could promptly replace it. I have driving the car with no warning signs of replacing the battery...I felt like the we’re trying to update for something not needed. Will not to going back & am seeking advice from a new mechanic. Hopefully they don’t tell me Cerritos service was trying to rip me off but that’s the feeling currently.

Great experience buying the car. I all ready knew what I wanted and what a good price was. We came in with that information and said if you can beat this price we have a deal. They made us a great offer no hassling, got out of there in under three hours. Everyone was super helpful and nice. I had to make an appointment to come back and get a blemish fixed and again everyone was great. They even got me a rental car to meet my specific needs while I waited a couple days for the repair. I highly recommend Autonatiion.

Their good attention to the customer auto needs.

Best dealership. Their employees are nice and their place is clean. I will recommend this dealership to my friends and other people. Thank you AUTONATION

The sales associate Axel, CFS manager Daniel, and sales manager Carla are extremely friendly and showed their professionalism during the whole buying process. Thumbs up to each one of them!

I bought my 2011 Sienna SE at Toyota Cerritos on Good Friday 2010 and I love this vehicle! All my Service has been done at Toyota Cerritos and they always do an excellent job. Great people great Service!

We have purchased two cars from Cerritos Toyota Autonation and we were happy with our first and extremely happy with our second. The sales associate Salman , made the process very easy, showed us our options, helped us with our trade in, and ALL the many questions we had. For both of our cars we always use the dealership for any service. Adolfo has been our Service Advisor for both cars. Adolfo is excellent in letting us know what is needed to be done, the cost , and the time involved. He is very patient with all of our questions and concerns, very courteous and professional. We feel very assured that our car is in excellent hands.

Not a lot to say - they did a great job and the service reps were courteous and efficient. Overall very positive experience.

it only took 10 minutes to check my car in.. Bianca is amazing she was the one that help me out very smooth transaction thanks Bianca

Everything was great till we got home. We did a lease exchange. The deal was basically good. That said the new car was to be equipped same as our turn in. After we got home we discovered that it didn?t have a power lift gate. The one thing we didn?t check before we left the lot. Called immediately took some time to get sales to contact us. Then they said they didn?t have that car Said we could return but that?s such a hassle we decided to just keep it. They said they have another car but different color and would cost 3 k more. So we re stuck and not real happy with the entire deal. We feel they should have or find the car as promised at the price quoted same car same deal.

They always keep my car running great! They didn?t have the part that day so they gave me a free loaner car. Their services are great

I wanted to go to a dealership that was close to me. This was an easy fast experience.

I was able to easily schedule my 25K service online for the next day. When I arrived, I was promptly greeted and then waited only a few minutes before a service advisor began to process my service. Although my service advisor mistakenly informed me that my 25K service was complimentary, she honored it and I was not charged for the service. She reviewed the findings noted by the service technician and asked if I wanted to schedule my next service before I left. The waiting area is large with plenty of seats, several television screens to watch and a separate area for those that want to do work in quiet. Check out and pick up of my vehicle was quick and easy. One issue they could improve on is the speed of service - it took 2 hours for the 25K service (which included the multi-point inspection and tire rotation but no oil change). Overall, this was a pleasant and stress free experience.

Great customer service, friendly staff. Have a great waiting room with WiFi and co for table chairs to wait for your vehicle ?

Was a great buying experience. Albert the salesperson was very detailed and answered all our questions. Explained all the options for leasing/buying. The whole process took less time than expected.

Auto Nation Cerritos is # 1 in the Nation... they are very helpful

I received excellent customer service when I took my car in for service. Carlos helped me a lot.

An excellent dealership in a highly competitive environment situated at the center of Cerritos Auto Square. Sami, e-Commerce Sales responded promptly to the internet contact and the meeting was arranged. We were treated to outstanding customer service skills that were genuine. The test drive and conversation actually seemed as if we were taking a spin with a friend. We were then introduced to Aaron, Financial Manager, assisting us and presenting us with excellent choices and alternatives. He treated this old man with respect and assisted us in every way with professionalism. The entire experience was made enjoyable and we look forward to continuing the relationship in the future.

All of there services. They are very attentive to your needs.

I was able to do all my shopping online and knew the price when I arrived at their Cerritos dealership. All I needed to do was to test drive the car. The entire process was painless.

Great Car buying experience! No pressure or hidden pricing. I recently bought a Tacoma here from Ahmad Alassadi. Ahmad and the rest of the sales staff was super helpful and attentive making the transaction as easy a possible.

Over all great service and value

Great service. Carry on and keep it up.

Great Customer Service and Service Advisor, Sean is honest and courteous

Great experience at Toyota in Cerritos! Zee Elrifai was our sales agent and was informative, respectful and no pressure on the purchase of our vehicle. He took the time to meet all our needs. I have been working in customer service for 30 years and these guys do it right. They have earned a loyal customer.

Had an appointment for service. It was Fast and simple.

Rep, Gordon was most accommodating. It?s great to work with representatives that understand customer service and proper business etiquette. Straight forward and honest price matching.

Leo was a great salesperson... very helpful. Answered all my questions up front without any sales pressure...

George Samor was super awesome in helping me purchase my 2020 4 Runner. No pushy sales, just friendly and wanted to help. Also helped explain the new larger screen tech system inside. Was in and out of the dealership in no time at all . . .

I love my new car. Everyone was super helpful and walking me step by step on my new car process.

The folks at Toyota of Cerritos are pleasant to deal with and they’ve always took good care of me. This is my third vehicle from them and I would come back here when I need another.

They had the best deal! Employee Shivam was very informative and very helpful. He showed me everything in the car and how to operate the functions. He was very helpful and patient and had no problem answering all questions. He has been the best so far from all my car buying experiences. The dealership is huge and had a big variety to choose from. The process was quick and easy. First time buying a Toyota. I Love my car! I would go back to Autonation and recommend them to my family and friends.

its cleanliness friendly people there knowledgeable the only thing this service department is very slow

Great experience!!! I highly recommend this dealership.

Good cars and very good customer services

Great service. Bought a used Jeep Wrangler. Got about half way home and the front end began wobble, Death wobble. Had to have the vehicle towed home.

Carlos was awesome!! Great customer service!! He was professional and understanding.

Fastest, easiest, most painless car purchase I have ever done! Thank you Justin !!!I

I came in to service my 2017 Highlander. The service was fairly routine and included a tire rotation, five point inspection, and fluid levels check. The greeter during my appointment was very nice and informative. I was disappointed in the follow up from the Finance department on a maintenance package I had inquired about during my visit. The greeter explained to me there was a package available for $360 that covered general checkups up to 45K miles that I could purchase. I was instructed to follow up with the Finance department (I did) but no one was available to speak to me during my visit. Later that evening I was called by a Finance representative who provided a more expensive price ($505) for the very same package. I was also told that someone would follow up with me on Saturday and no one ever did.

I made and appointment to have 80K service done. First of all it took over 39 minutes to check in and after that I was told it would take 3 hours and 10 minutes to have oil changed and windshield wipers. And that with appointment. No car wash since they stopped doing it years ago. I would not recommend this place

Hello, I recently serviced my car at your dealership Autonation Toyota Cerritos, your establishment was impeccable, your employees were cordial and friendly, and your snack corner was a joy; but Mr. Miguel Moran was absolutely outstanding, he made sure that our experience at your dealership was smooth, quick, informative and enjoyable; we were very impressed by all his knowledge, professionalism, attentiveness and willingness to help. We?ll most definitely come back to Autonation Toyota Cerritos and do our car services with Mr. Miguel Moran. Thank you so much.

Waiting for finance process was too long. I waited there for almost 2 hours and other people have waited longer. They need more staff during the weekend

I felt like the services and sales rep, Ray, did a wonderful job in selling me a high quality car that I am very happy with.

Friends and relatives for car buying

Excellent customer attention from Mr. Bikiya, definitely will send referrals his way every time I can

Very good customer service and Bianca was very helpful on my visit.

Great people and service Alexis was are car sales person and she worked hard to get us a great deal so we could walk out of their with a car that we really wanted.

Great experience purchesing my daughter's new car.

Albert New is a a very caring and knowledgeable about all the cars My daughter made the right decision when Albert New shown her different cars to choose ?now she is very happy and believed she made the right choice Thank You Albert New ?

I had purchased a new Camry SE. I got the best deal in town. I am glad that I got the car from this place.

Nicolas the internet salesperson worked hard to get a deal that worked. Behzar the finance guy was easy to work with. All good!

Best experience ever. It’s been couple of months now trying to find a good car, I walked in Toyotta AutoNation Cerritos and I met Mark Youssef. Since all dealers were busy trying to sell their cars Mark was the only one who listened to me trying to know my needs. He was so professional and offered me corolla 2020 with a deal that fit me. For the first time leasing was easy with them and the process was well organised. I figured out the problem was not the process it’s just about finding the right place Totally recommended and don’t forget to ask about Mark Youssef

We purchase a new car for Labor Day and we had a great experience. The staff was friendly and they were not pushy. I always go back to this dealership they are always pleasant to do business with! Glenda

Easy transaction. Matt made the experience easy and fun. He worked hard getting us the price we wanted. Thank you Matt. Internet Sales Best!!!

Zee was very helpful, kind and patient. We loved the experience we had.

DO NOT TRUST AUTONATION TOYOTA CERRITOS! After two days of phone calls about a car, a video call looking at the car, two emails confirming it was reserved for me, a call from the dealership manager saying he looks forward to meeting me tomorrow, AFTER I BUY A ONE WAY PLANE TICKET TO GET THERE, salesman AHMAD ALASSADI texts me at 11pm the evening before I fly down and the text reads “Hi Steven The car is no longer available.” They owe me the cost of my plane ticket!

DO NOT TRUST AUTONATION TOYOTA CERRITOS! After two day of phone calls about a car, a video call looking at the car, two emails confirming it was reserved for me, a call from the dealership manager saying he looks forward to meeting me tomorrow, AFTER I BUY A ONE WAY PLANE TICKET TO GET THERE, salesman AHMAD ALASSADI texts me at 11pm the evening before I fly down and the text reads “Hi Steven The car is no longer available.” They owe me the cost of my plane ticket!

Best place to buy a new car or truck. The staff that they have are great, very helpful , and willing to work with you. The service department super. Very friendly and helpful. I give them , from 1 to 10, it would be a 10. job well done. thank you

on time customer service. Carlos was my service rep & very informative & friendly talks about the Dodgers game. Thanks for being a supportive fan as well.

The customer service, the willingness to work out on price and the opportunity to get the best financing available

I'm a pretty advanced do it yourselfer...head gaskets, clutches, struts., etc. But stuff like tires, alignments and the rare occasion I can't do the repair myself I always use AutoNation Cerritos Toyota. I have been a customer of there parts dept. for at least 10 years and over the last few years been using there service dept. more and more often. As much as I appreciate the professionalism of the Service Writer it's the quality of service and repairs done by the mechanics that keeps me coming back. Sure it cost a little more but the service is done right the first time with OEM parts. I only trust my Toyota cars and trucks at AutoNation Toyota

Henry was a great help in locating our new Highlander and settling on the deal quickly and Eric made the paperwork process a smooth and fastest ever. Thanks guys!!

Purchased a used vehicle a month ago, turns out they didn’t get the smog certification performed before they sold it (not a legal expert, but I’m fairly certain that’s against CA law 🤷🏻‍♀️). They can’t complete the registration without the smog certification. I live over two hours away and have called THREE time in an attempt to resolve the situation, all three times I have left messages and I haven’t received a single return phone call. Absolutely ridiculous.

Bought my new rav 4 there, they were great. My salesman was Ernie, which was great, very informative and helpful. No preasure took time with me showing the vehicle and going over everything with me. The whole experience was great.

wonderful costumer service

Definitely buy from Toyota Cerritos and approach Shamir the Indian Sales person gives you excellent information of the cars features and helps to give the best deal to customer satisfaction. we had excellent experience and sold us corrola to our needs with best price. Team of Toyota Cerritos is professional and helpful in dealing. Thanks every one.

great experience!! price was a bit higher than agreed upon at pick up but the Mgr made it right with no hassle!! FJ running much smoother after her 100k service. totally worth it!!

To be honest with you we set up a few vehicles to test drive on Saturday with Kevin that didnt go so well. didnt feel like he was giving us his full attention. he had way too many other obligations to attend to. So we left. Went to our bank and other dealerships. But eventually came back a couple of hrs later thanx to our bank Southland Credit Union who put us into contact with Jordan... and first off let me say thanx to my bank Southland credit union they were literally was with us every step of the way... Jordan who then put us into contact with Ahmad who took great care of us from start to finish. he was extremely patient, listened to what we wanted, and moved so many cars around. 2 days of a car shopping experience and we walked away with a car we love. 2019 Rav4 hybrid Limited. Thank you to David (he a military veteran) he was amazing. he helped us with test driving the car (since we got there 2 hrs before Ahmad shift started) David knew SOOOOOOO much about the car inside and out. I really hope he also gets credited cause he literally saved the day... if not I would have went home with my old car and not brought anything... everyone there at Cerritos Auto Nation was great. Even Paul who I'm sorry had to redo so much paperwork (that was my fault) anyway... I know this is a long review that I didnt plan on writing.... thank you to Ahmad and David for helping me to have such a wonderful buying experience and the best part me walking away with a car I absolutely love, feel safe driving with my kids, and did I mention I love me car?

the oil change service was fast but no car wash like other car dealers.

Service was great! On Time and there was no waiting to pick it up. In and out quickly.

after I dropped my keys, the fob shattered into several pieces and I was away from my local Toyota dealer where I usually service my car so I used Google search to locate the nearest dealership which was AutoNation. I made an appointment and when I arrived was greeted immediately by service personnel who notified my service advisor and was treated better than I expected. I explained the reason for my visit was directed to his office service paperwork completed and was informed the programming for my new key would take a couple of hours. I could expect a call at 1000. i was notified at 0918 returned to the service area and picked up my car. the only difficulty i had was locating the cashier to pay. all in alli was more than satisfied.

They doing great jobs and on timely manner.

They good service and good staffs. Always happy to remind your service appointment for your car.

Great service, service advisor fantastic, always informed with up to the date information on my vehicle

it has very good service.

The great service they offer.

This is my fifth car that says a lot about the service Simply said “the best”!

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all I got was the run around, transfer to voicemails, they would pick up and hang up the call. So no, no matter how good of a “deal” you might get I do not and cannot recommend anyone purchase a vehicle here due to their customer service or lack there of.

The staffs are wonderful very accommodating excellent customer service

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all

Friendly and knowledgeable staff and good service.

Excellent service and friendly staffs.

The experience was magical! I thought, I wanted a "previously owner" Toyota, since I owned 2, since 1998. The stars must have been aligned, since I had the luck of meeting Salesman Steve Mejia, on Saturday, 06/22/2019! Steve is efficient, engaging and he actually listened to everything I said. I drove a "previously owned" car and was just about ready to sign on the dotted line(s)! Then I asked to see brand new Toyota Camry. Well, needless to say that, I took it for a spin and fell in love!!! Not once, did Steve make me feel pressured, instead, I felt calm and confident in my decision, then purchased my very first BRAND SPANKING NEW, 2019 Toyota Camry!! The staff, in general, made my buying experience perfect! Great price, Great Car, and my Great Salesman, Steve Mejia! To all my friends, in the Southern California area, if you're considering getting a car, truck or SUV, I recommend, Autonation Toyota Cerritos. You know Me, this New Yorker would never "steer" you wrong. You owe it to yourself to see Steve Mejia, at Autonation Toyota Cerritos, because of his exemplary service!!!⭐️⭐️⭐️⭐️⭐️

Great Service! Nice Waiting Room!

They are polite while they take your money. They seemingly did good work, and their service advisor, Pedro, is a very fine, young gentlemen. He was very kind to this old man.

I worked with Leo in the Fleet Department and it was the best buying experience I have ever had. I wouldn’t hesitate in recommending Leo and that team to anyone looking for a new car!

Tera in the financing department is very rude. There is an issue with a $5,000 check that was not signed. I had talked to them before about it. She didn’t pay much attention to it. Left her many voicemails and text messages. No response. Now she claims to be trying to call us for the past 4 weeks. Not true. We don’t have missed call from her except one voicemail. She made a rude comment to me over the phone” did a light bulb not come over your head” regarding the check not signed. she really has no manners when it comes to dealing with customers. Very rude and not professional. I told her I’d be happy to go sign the check. She claims to not have it. Then she changed it to she shredded the check. Do not want to deal with her. Hopefully the general manager or president ceo can look at this incident. She needs to apologize for making remarks like the one above. If I were Toyota AutoNation I would look and evaluate and retrain her again. You don’t need people like this working for your company.

Don't trust this store. The only reason they get 2 stars it because we love our van. The financing department will tell you that you are financing with your credit union where you are already prequalified and then send you through their company without telling you. When you try to call them to talk to them to work things out, they won't answer and won't call you back. It is so sad that buying a car has to be such a shady and awful experience.

They have the best patients to show you all you need and want to get a good deal and appreciation.

Need to hire a good sales person

I can make an appointment instead of competing to be first in line.

My service advisor Gina did a great job. Her focus on customer service was her top priority!! The entire service team does a great job as well.

I love this Place thank you so much for your Service

Bought a new 2019 Camry here’s my recommendation for AutoNation... Don’t ever get rid of or let go Eric McKenzie or Syed Donado these guys are awesome. 2nd time experience with Syed who is extremely personably he makes you feel like you’ve known him forever, you never get the feeling you’re with a salesman but just hanging out with a good friend. Eric in financing is extremely easy to talk with, his engaging personality creates the kind of atmosphere that makes you feel comfortable and safe, these two I would invite over to my house for family gatherings that how comfortable we were. If I could buy a car every day I would do so from these two at Cerritos AutoNation truly the best car buying experience ever. This review was five months ago... We bought a 2019 Highlander and Syed Donado was our sales rep. He gave us the best service we have ever experienced in our long history of owning Toyota’s. He’s a lot of fun and extremely easy to work with. You need a salesman his the one!

Had a great car buying experience! Sam was amazing and went above and beyond to make us happy! I truly enjoyed working with him and would recommend everyone to him. He is honest, friendly, professional, and a joy to work with. I also worked with Fred and Mark (financial) who were great! Thank you Sam for everything!

Great help from advisor, Gina Dale. She really made the experience easy!

I wasn’t sure if I had a bad alternator or a bad battery. The battery was less than 4 yrs old. I called around to a few places to get pricing and warranties and chose AutoNation Toyota of Cerritos. I didn’t have an appointment but Rick from “Quick Service” wrote up my ticket and took my car to the service area. Jason, the service manager, checked my vehicle and quickly diagnosed a bad battery. Even though the battery still had a few months on it’s warranty from a different company, I decided to stay with AutoNation. I got a better price and warranty than I did from the other three places I had called. I was in and out in no time and they didn’t try to sell me on a new alternator. Thank you to Rick and Jason for friendly, fast, honest service. My Scion starts and runs like a champ.

about their hospitality and they are very punctual

the best customer service ever

The salesman was very knowledgeable.

Ray was very nice didn’t feel pressured 👍🏽👍🏽

We worked with David Gozo, what a spectacular experience. I have never felt good after leaving a car dealership. But Saturday was a great experience. I never felt pressured only supported. The level of knowledge was excellent. I would go back over and over again. Highly recommend this dealer and the David

I had a great experience with your dealership. I was not going to purchase a Toyota because I had my last one stolen. But your representative was so nice and assuring that technology has charged since the 70’s. Just the information your service give and the caring of how you feel.

Taking our car in for emergency service turned out to be a great experience. Very friendly staff and took care of everything quickly.

Our car dealer, Hector Arreguin, was very helpful in helping us decide whether or not we really wanted the car we had our eye on . I believe he did a good job throughout the whole process and it made it a lot easier on me and I think I will definitely go back in the future.

The salesman, (Axel Perez) He is the best!

It was a pleasant experience. The process was easy and quick.

Amazing from start to finish! Kevin Plate was outstanding and I will be sending all of my friends to him for their new car needs!

This is a very good dealer

great customer service as well the financial dept was awesome in making are dreams come true

I am really satisfied with the service. Everything was quick and straightforward. The agents are very nice and helpful.

Prompt and courteous service

The service advisors like Juan Benitez and Michelle Hernandez have an excellent fund or knowledge and they are very attentive to my needs and requests. I have been very pleased with their care of my vehicle. I always receive a detailed explanation of their findings and the repairs. I always feel like they are functioning in my best interests.

Their inventory is huge so there is little chance you won't find the vehicle you want. Helpful caring staff. They were all concerned about my time when I really didn't care bcuz it was a Sunday and their dealership is clean and comfortable. I even got a Free lunch, yes a free lunch.

I had been shopping around for several weeks some of the places that I went were extremely stressful but when I got to I donation from start to finish everything was no pressure I did finally get my car and I'm so pleased with it

I would like to thank Gordon Li of AutoNation Toyota of Cerritos for his superb service during my visit.

Truly an amazing experience, was in and out in no time. The customer service was like no other and the price that I got for my vehicle was amazing. Beating all competition! truly felt at home and proud to be a part of the autonation family now.

Large Dealership, Great Pricing & Great Customer Service.

I was greeted quickly by Miguel. He explained everything that would be done, got my information quickly and my car was ready within an hour. Miguel sent me a text letting me know when my car was ready and what all had been completed. Lastly, he walked me to the cashier and helped me get checked out and on my way. The experience was easy and stress-free!

Cerritos Toyota is Awesome!

the finance department it's beyond repair, the Finance Manager is way away unprofessional

they're very friendly , very helpful, they were able to accommodate to my schedule.. thank you so much

Carlos Lopez assisted me with my 2013 Toyota Tacoma after Check Engine lights went off! He gave me piece of mind when I left my truck there and within a few hours My car was ready and I paid nothing out of pocket! He made sure to find all possibilities available to get my truck fixed! Thank you!! You made my day!!!!!

great friendly service, and I got the best price around. there were able to beat the competition at Longo Toyota. Thank you guys!

Customer service is the best I highly recommend Rudy to family, friends, and anyone that is looking to buy a car. Set up an appointment with him awhile back when I started looking for a car. He not once called me to pressure me to buy he respected my situation before my appointment. When we finally met up with him to buy greeted us with a smile and made us feel very welcomed and made us feel part of the family. He was very helpful and had great knowledge f the Camry that we were looking for. During the process never pressures us into making a desiscion was very respectful and patient with us. During the wait for finance he constantly came to us and asked we needed anything just ask him. He was very polite and respectful thought out the process. Rudy and Toyota of Cerritos are the best. Left very happy and would definetly return for another car

they were great, not pushy, informative & gave us the best deal! Mahir went above & beyond with our financing

Great service! Customer service is top notch. Had the seller up and down because we weren’t decided on what to get and he didn’t have a problem. Always had a happy look very willing to accommodate. I would definitely recommend Mr. Brian Gonzalez. Great attitude. If ever looking for a Toyota it’s must to go and see him. Thank you everything. Wife loves the car!

There service great service

I was leery of buying a Toyota because of all the recalls but this was a Air Bag Recall they had the part & were fast & professional. Not to sound like a ad but I love my 4 Runner !!

great service experience, quick turnaround

Completely satisfied with the service...thank you so much AutoNation Toyota Cerritos

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Really good experience here at Toyota Cerritos auto nation . Ricky was my service advisor and he did a great job at helping us out and making the experience very easy ! Thank you Ricky !

The knowledgeable personnel and personal attention in finding the correct car for me.

The service people who greet you when you arrive are fantastic, they answer your all your questions, try to make your visit as comfortable as possible.

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Great service and very friendly service agents.

Everything is there and everyone is friendly!

nice place to get service.

👍🏻Great service!! Very friendly staff👏🏻

Great service and follow up except they didn't have all the parts on hand to resolve a recall item after being called in to remedy the recall

When I had a problem, the manager Kevin and the used car manager, Fred were both very helpful immediately and arranged to take care of me without delay. They did not take unfair advantage of an old lady and everything was done perfectly. I definitely recommend AutoNation Toyota to all my friends, neighbors and family because of the great service and kind consideration. My thanks too to Michelle and the service dept. for their efficient and prompt help. Eileen Fishman

They are very helpful, look out for what your needs are and help you get exactly what you want. Very professional and respectful. I recommend the quick service.

i struck a great deal on two Tacoma's and the customer service was excellent, finance Manager was quick and efficient, and overall process was a great experience. If you are in the market for a Toyota, go to Toyota of Cerritos!

Gina in Service Dept. was extraodinary, caring, professional!

Albert and Alex Bartra were great! They helped me with my purchase and my paperwork and made sure I got everything I need.

Good service and good communication

Have always gotten great service since I purchased my vehicle in 2013.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after banking hours. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after 5. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, and very importantly, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

Gina was such a great help!! Thank you for your service and getting me in and out. You made everything so uncomplicated

Service advisor was friendly and other employees were courteous. Service work was done in a tinely manner. Highly recommended for service needs.

Awesome people, made getting my C-HR super easy and quick. If your looking for a good salesman I recommenced Campos Awesome dude.

5 Stars! Had a little Hiccup at the beginning. But what I’m impressed about, is how they went above and beyond to make thinks right, and even better. Thank you Rudy, Carla, and Kent, for keeping me updated and communicating with me.

Very polite salesman. Explained everything about the vehicle clearly.

It was a very friendly place. I enjoyed the process and everyone was accommodating. I would buy more cars from this dealership.

This place is an absolute joke. I traded in a vehicle to which they were late paying off , had previous finance company calling me to get payment 2 months later and once they dinged my credit auto nation finally paid it off , now here it’s 4 months later and I getting notices from dmv that registration is suspended due to no proof of insurance , so apparently that vehicle is still in my name ....... WTF , I’ve contacted these people so many times it’s ridiculous .

Excellent Salesmanship and reasonable price

My experience was good, waited in the waiting area until car was serviced. The waiting area was nice and clean My service advisor was very nice, went over what service my car would have and gave a estimate on how lot it would take.

I always see Michelle Hernandez at AutoNation Toyota. She is very informative and a nice person.

Farah is Bouramand was outstanding. He made our lease purchase easy. Very helpful and attentive. Energetic and very kind.

Mr. Henry Rodriguez is the best salesman you can find to go to to buy a car. He treated us politely and he patiently and honestly answered all our questions. We are glad that he helped us buy our truck.

I’ve purchased 3 vehicles at the Cerritos Toyota. I’ve always serviced them there. My most recent experience was the first bad one. I waited 3 hrs for a diagnostic without a single update, was told nothing was wrong, only to leave and have the issue continue. The service I requested wasn’t performed. The service advisor just didn’t seem to care about my time or my continued business. I emailed (in response to an email I received from them thanking me for my service) and received no response. I was pondering a trade-in but clearly my business isn’t valued there any longer so I may look elsewhere.

Super simple. Explained tbings in detail and sales rep wasnt pushy about buying. They gave me a variety of payment options along with the benefits of toyota care.

do not buy from automation Toyota Cerritos this is the second time they scalped me the only one there was excellent was mahir the finance manager

It was great he got me something i could afford and gave me many options of models.

Excellent sales Service and also post sales. All the staff are really friendly and listens to your concern. I would recommend this dealer to anyone who is looking for a new or used vehicle.

Purchasing my new 2019 tacoma trd off road 4x4 was made easy thanks to Albert! Went for a test drive and negotiated to a fair price. Couldn’t be happier with my purchase

Zero rating. Disgrace of a Toyota dealership. The Voodoo Blue FJ Cruiser you see advertised was originally for $14, 905. Sales rep Ahmad showed me the FJ and said he did not have the keys so i could not start it or test drive it. I signed a temporary agreement to buy it after test drive. He called me and said FJ had numerous mechanical problems that will cost 2k to fix, i spoke with so called manager Kent and we agreed on $800. My brother thought that was too much and spoke with GM Kevin. I test drove the car next day and it can only be put in 4WD and not the rest and it jerks on high speed. Long story short the GM Kevin came out and told me this car has numerous mechanical problems and is not safe to be on the road so he plans to return it to Toyota since he will lose money trying to fix it. Next day he lists the car for $18,524 as you can see. Read the rest on BBB since i can only write so much here. Do not buy this junk. They will use your money to patch it up and make profit.

I took my car to the dealer to fix the back camera and the manager came out tell me that they can’t fix cause it’s was third party where they took the car to put the camera. On contracts it doesn’t say it third party. And now they don’t want to fix it. And I try to explain to the manager and then he say we can dance all day that’s not professional

I usually dislike the whole purchasing a vehicle process , but at Autonatio the whole purchasing process was fast, and pleasant. Everyone at Autonation was helpful. They work with you to make sure you leave happy.

I really enjoyed working with Benjie. He was thorough in his explanation about the car and the big selling point was his pleasant manner.

Had issues with a oil leak before we left the lot, they had mechanic look and we were told it was from detailing. Brought the vehicle home next day faded up and it needed 2 qts oil. We returned the vehicle asap. We were told money would be returned but it wasn't and I had to make my first car punt on a vehicle I don't own and they probably have already have sold it again! Will not go back!

Does anyone really enjoy buying a car? Especially for a woman it can be very intimidating. Not at AutoNation Toyota Cerritos. I worked with Brian G. And he was friendly and not pushy or condescending (trust me I have seen it all!). I had done my research so I knew what I wanted and what would be a fair price. The used cars here are “no haggle” and priced fairly (unlike the other well known no-haggle car dealer that is WAAAAYYY overpriced). Brian went above and beyond helping me find what I was looking for. And I was offered a fair value on my trade in as well. If you’re looking for a car. I would start here. And ask for Brian G!

I bought a silver Mercedes ML 350 2012, we were so excited to have it. We only have it for 3 days until the AC just stopped working, we took it to the dealer and was checked and they told us there’s no problem about it, but as soon as we took it out from the dealer within hours the same problem started again(AC not working). Then we returned it, the car stayed there for 3-4 days and soon they found out the problem but this time they told us that the warranty does not cover the problem so I talked to the used car manager about it and he gave authorization to the car to be fixed but the car stayed there for 6 days, finally they called and said the car is ready and problem was fixed. We got there and My husband took the car as soon as he started the car there was no AC or air blowing at all. We have to leave the car again there.. So we bought a car that we really like but we only drove it for a few days and it broke down. It did not even stayed in our garage that long. So it means that they don’t check the used cars they sell as far as we are concerned.

Leo did a great job talked on the phone gave me a price went to the dealership signed paper work with Mark Duffy very nice people no hassles no playing games on prices no pressure to buy anything great experience thank you for doing business correctly

Morrie was a great help in leasing my new 2018 4runner. Gave us a deal that we were comfortable with and didn't make it hard to negotiate monthly payment. I will definitely be going back to purchase or lease any new car in the future! Plus their burritos near the service department were amazing! Thanks Morrie and thank you Toyota Cerritos!!

Thank you Jonathan L. For going above and beyond to accommodate me. Loving the new car thank you again!

Salesman was very nice and friendly. Works with you to make a good deal. Would recommend stopping by to anyone looking for a new or used car.

BAIT-AND-SWITCH DEALERSHIP!! My mother purchased a car from here a week ago and had the worst customer service experience. She ultimately purchased the car because it was exactly what she wanted and it was a great deal. However, the sales team pulled a bait-and-switch on us that didn't work. THIS IS ILLEGAL. We found the car online and called the dealership, they sent us an email to reserve the car to test drive it that weekend. We were in contact with the sales representative, Sergio, everyday from Wednesday until Saturday as we were filling out online forms to trade in a current car. We were sent confirmation emails stating what car was being reserved and it included ALL CAR DETAILS & THE LISTING PRICE of $23,889. So when we arrived on Saturday and Sergio told us they had a "NO Haggle policy and that the price listed on the car is the price you pay" we were shocked when he pulled the car around and the sticker on the car said $25,500. I was floored to think that someone would actually try to pull off an illegal marketing tactic, bait-and-switch. I assume Sergio thought that because we were female we would be an easy target. I pulled up the confirmation emails stating the actual listed price and told him we would be purchasing the car for $23,889. He looked stunned. The finance representative, Alex, who was abrasive and irritable, then proceeded to try and give my mom an interest rate well above the current APR at the moment and would not budge. They had us in the dealership for over 3 hours trying to sell us every mark-up possible, they seemed to be taking their time on purpose to wear us down. We decided to find our own financing outside of this dealership. Clearly their tactic is to price cars online for a great price, lure you down and switch the price on you, then get you to finance for an insane rate. Avoid this dealership unless you're smarter then these "hagglers" and have the patience.

The agent in charge of responding to email inquiries called me and informed me that the car had not passed inspection and would not be offered for sale in their dealership. She further inquired about the car I needed and got all the info from me, and stated that she would call me if such a car would be available in their dealership. She polite and very profession and very eager to help

I took my truck for repairs and the return my truck scratched up everywhere they're really unprofessional ¿¿¿¿¿¿

I'm very upset with the service from Johnny Hernandez at the Cerritos Collision Center. I had an appointment wit him at 10:00 am, waited for an hour for him then an 1:30 mins later I was told he was not able to service me. Furious, and a waste of time.

Excellent customer service. From sales to finance they really did a good job helping what i want.

I would have liked for them to change my oil since my maintenance light was on when I brought it in for the test they were doing on my engine they were checking to see how much oil my car was consuming so it was being tested. They were checking to see if my piston were wearing on my engine . My car passed the test so I didn't need a new engine. My only complaint is that thd oil wasn't changed .

Fresh out of college going into my first real job, and I needed a car asap. I was fortunate to have Mike Gibson to help me make the process quick and painless!

Awesome service all around! From the sales to the service department, everyone is professional, friendly, and helpful!

The the service was OK. However paying for it was not. When I leased my truck I also bought the service package that I thought was in effect for the life of the lease. Apparently no so. I feel I have been I misled at theme of the purchase.

A very smooth experience, since it was my first car buy they made it simple and easy. I would highly recommend them to anyone searching for a car.

Went to buy a new 2017 toyota corolla they sendme a price online but went i went there tollme they allready sold the car after we fillup all papers so dissappointed in my first car buy!!

My first time visiting auto nation Cerritos . Jonathan was very helpful and took his time with me. They offered the best price that I couldn't refuse. Customer service was excellent and will recommend this dealership in the future.

Aleander and Jarvis are the best! They made my whole experience great.

Service enployee came to help. He answered all of my Toyota car questions. I had no problems with the service provided.

AWESOME SERVICE FAST AND EASY GREAT YOUNG GUY WITH GOOD SENSE OF HUMOR MADE MY EXPERINCE A PLEASURE

Bought a rav4. Its an excellent suv. The service was great.

The buying process @Toyota cerritos did not take so much of our time due to our dealer agent was very helpful and tried to make the waiting time minimal. He gave us all the informations we need and we were convinced that we got a good deal. His name is Erick Garcia.

nice and easy transaction, process was nice and easy

The Manager Danielle was absolutely amazing, she worked very hard on helping my wife and I have the best overall experience. James did an excellent job of walking us around our new truck and explaining in clear detail how all the apps worked etc. The finance manager was very nice and at no time pushed anything I did not want. We were in and out with our new truck in under an hour. Thank you for such a wonderful experience.

Kris is amazing, very competent in helping customer like me, I'm so greatful having him yesterday as staff to facilitate my car check up and change oil.

I chose this specific dealership initially because of the actual location. I chose to continue to bring my toyota tacoma back for maintenance because of the fast and friendly service. I will continue to bring my truck here for servicing.

I bought my Toyota Highlander in May of 2015. You have always given me great customer service from the buying to the service/repaired.

I had an appointment. I was told my service would take approx an hour and a half. It took three hours to get my oil changed

I have brought my vehicle in for service on 2 separate occasions. the first time i stood in the service bay for 15 minutes with no help. Service manager walked by and advised the service advisor's that a customer was waiting. one advisor walked by eating a donut. 2nd time was good Third time i called because i received notification of a recall on my vehicle. I called to schedule an appointment and was informed i would have to bring my vehicle in twice. once for an inspection and second time for actual repairs of the recall work. the representative told me they corporate did not allow them to stock the parts necessary to fix the recalled item. I called another dealer. they stocked the parts and could take care of me on one visit. when i called back to cancel my appointment, after i explained I was cancelling because another dealer could perform the inspection and work in one visit all I got was an " OK " . I will not be returning

Great Experience in all aspects, friendly, honest I was informed on what my car needed

Brandon at Toyota of Cerritos is the best. Great service.

Bryan and Freddie are really nice and accommodating, easy to talk with and helpful

great salesman, very patient and easy to work with

good service very helpful customer service.being entertain well

This was a life time experience. Everything was done by email and all I had to do was to go to the dealership and sign the papers and pick up my RAV4. It took me only 30 minutes to sign and pick up the car. Mark was very helpful, and fulfilled his promise that there would be no surprises!!! I highly recommend him for Toyota Purchases on line. Thanks a lot Mark

Cerritos The best dealer I have ever worked with. Mark Youssef and Francis are the best brought me very awesome deal. Highly recommended.

Fast, friendly, and efficient service. Happy to have there service nearby

Was given a rental and was told to return it the way I got it, gas and all. But when I dropped my car off my car had a full tank. But when I got it back it was 3/4 of a tank.

Shopping experience was very good. Everyone was accommodating us, we always go here to get our cars.

Tiffany the service consultant is always a pleasure to have help with getting my vehicle serviced. She has great customer service and she knows exactly what she's doing. I will always recommend you guy's to any of my family and friends. Thank you guy's so much for your service.

This is my 6th car I bought at Toyota of Cerritos. I love toyota and the service I receive at Cerritos.

Gina Dale in the service/ repair department provided excellent service. She was very knowledgeable on the vehicle and had a wonderful communication skills. It made my trip to the dealer worthwhile.

Fabian Martinez provided excellent customer service. He mentioned how I qualified for a free gas card and also, had my car service done earlier than expected. Such a nice guy and I look foward to being assisted by him the next time I go.

Very professional, kind, and helpful. Repair went well.

Great shopping experience with you and I like my car

Excellent service provided, got us out of there with the car we wanted

David Gray was a good salseman at Cerritos Toyota.

Needed a New 8 seat Toyota got what I needed.They employer show me a 8 seat Toyota got in love with it.That employer was a big help .

I was completely satisfied with the friendly customer service and how they met my needs! Joseph the salesperson was awesome great. He went above and beyond to completely satisfy us.

Jonathan Lozano, Frances, Janet, & Sagar were all professional in assisting me during my purchase. I would highly recommend Cerritos AutoNation Toyota to anyone planing to buy any line of Toyota. My experience was over the top professional.

I received assistance from Sagar and Jasper at Auto Nation Cerritos and they were simply pleasant and sincere from start to finish. The facts and costs involved with the lease offer and agreement were clearly explained and without pressure. Best experience to date from decades of car negotiations since the 80's!

My car was serviced within an hour. Great customer service.

I called the dealer ahead of time to inquire about a specific car I saw online, and the person who answered my call did not help me at all and in general didn't seem to know what I was talking about (speed of the transmission). I went to the dealership that same day to look for that specific car. I was brought to the car, but as I was sitting in it and looking around, the sales person informed me that the car was in the middle of being sold inside, and we had to get out. I was very disappointed and immediately left with no car, as I had already done my research online and was not interested in any others. I was not happy that immediately the sales person started pestering me to lease a car, which I was not interested in doing. I left overall very disappointed. But, the next day the manager James called me to say that he listened to the recorded call I made because it sounded like I didn't get the questions or service I needed. I explained the previous day's situation, and he tried to see what he could do about it. He found the car I had been looking for the previous day (the deal ended up not going through), and gave me some other options. I immediately went back in, where James set me up with Anthony the sales person. Anthony was really great and made the process as smooth as possible. I highly recommend asking for him if you find yourself at that dealership. I finished up the financing and paperwork with Mark, who was also excellent to work with. The two of them made the whole process so much less stressful and were so friendly and helpful without pushing me to buy things I was not interested in. Do yourself a favor and ask for Anthony and Mark if you ever get a car from this dealership.

Our salesperson, Joseph Abdelmesih, from Cerritos Toyota Autonation was very courteous, knowledgeable, and explained everything in detail. We fell in love with our new Toyota Corolla vehicle. He welcomed us and was always there for us.

After reviewing many Toyota dealership, we decided to go with this one. Though AutoNation is huge, I believe that each individual dealership still have their own way of customer service. Well, to sum up our experience, first half was smooth and easy, second half was tough and rough. Salesperson did exactly what they were hired to do, explain the car functions, test drive, and go over pricing details. Now, as we move to the finance department, it was a long, dry, and exhausting experience. Well before all that, I do appreciate the fact that they read reviews. I left my experience on one of the reviewing website and they did get back to me. I was quite impress that they took the time and called. But my expectation was set too high. While they did call me and talk with me about the review I gave, but the things they were saying just goes one step further to prove that they do not listen to their customers. The person offered to take my car back, but I DO NOT have a problem with the car. The big issue I had was the customer service, the quality of it. We waited there for about 2 hours sitting down without a person coming by to let us know what is going on. We sat there until the sun went down and the accessory shop closed. Not a single person walked by and asked what is going on, there were a couple workers even watching the NBA. Well, pushing those aside, the call they gave me after I purchased the car is just awful. If you manage to read my review, then please take the time to ask for me opinion as well. The finance person called and said that " we will take your car back, we will take your car back." Once again, the problem was not the car but the service! After I reiterate this many time, the person goes "oh okay, i will talk to my manager and give you a call back real quick." I believe the call came in sometime Saturday afternoon between 4-5, Today is Thursday, and they have yet to give me a "quick call back." just lovely.

George Samor gave me a real positive experience buying my car. He was not pushy and got me a great deal.

Sales agent was very helpful! She was easy going and understanding and accomodating of the peculiar buying need.

Mark Bell is at Autonation Toyota Cerritos. He made the process so easy.

Great service, will recommend to friends and family. Very helpful staff and informative.

Everyone was ready to listen to what I said. They were prepared to help me when I needed it. They tried to get me what I needed as soon as possible and were very nice to me.

I recently took my RAV4 in for a scheduled maintenance. I was really impressed with the level of custom service I received. Especially because this service was all going to be of no cost to me. Gina was very professional and got my car back to me at the time she said it would be done. The whole experience was great and I'm happy to take my RAV4 back to this dealership. Thanks!

I'm very happy with my new Toyota and so happy for choosing Toyota of Cerritos for shopping for new car. Tony Park help me a lot. He was very kind and very patient. He help me to choose the correct car for me. He has a very excellent costumer service I would definitely go back.

Great experience! He was very helpful and made sure I was happy with my purchase.

Excellent experience. This my 4th car I buy in this dealer.

mr. weng foong is the BEST.. will definitely recomment this dealer to a friend.. thank you autonation toyota cerritos for the best customer service??

We have a great experience with Mr. James Han who explained us thoroughly about the Tundra amenities and its function. We are very happy how were attended during our purchased and after when ever have a question he is always prompt in answering them.

Very happy with the service received. Great staff!!!

Braulio was very helpful and made sure my car was ready in time as I needed to rush to an appt.

Service Adviser, Edgar Sagarnaga was extremely helpful and professional. Edgar kept us informed as repairs progressed and worked with our difficult vehicle schedule needs. The completed work appears to be high quality and we are most grateful for the service commitment.

Everything about my experience getting my first car was all due to Farshid or Ray helping me out. Got me the best deal for my financial situation.

Kris Thompson was so nice and explained everything that needed to be done on our vehicle. No pressure with any repairs or replacements!

South Bay Toyota dealer is just 5 minutes away from where I live but Toyota Cerritos was worth the drive. It feels really good to see my mom really excited with her new Toyota. At first we were looking for someone who speaks Spanish because my mom hardly understand English yet John Beckelheimer managed his way to give my mom and I the best experience in buying her first new car. #ToyotaCerritosallthewaybaby

This was my first experience buying a car at auto nation in Cerritos since I live in Carona ,but from now on I will drive down to Cerritos and buy my future toyotas there . Michael was awesome , he went above and beyond helping me get exactly what I wanted and explaining and showing me everything . The whole experience was very easy and nice . The staff there are all very nice and knowledgeable .I will highly recommend Michael Gibson and Cerritos auto nation to all my family and friends . I love my new Tacoma !

This was the 1st time I had actually been to the dealer where the advisor didn't try to push or sell products/repairs ...makes for a more pleasant visit and probability of returning. The idea of just making their suggestions or recommmendations is preferable over pushy overbearing sales people.

I went because of a recall letter and Sence I was going to be there I really wanted to have the motor cleaned and a new battery but was side tract and told what they recommended I could go on and on so needless to say 1000 dollars later and a phone call telling me the recall did not pertain to me plus I explained that my radio worked when I dropped it off and did not work when I picked it up but of course they did not do it seems every time I go to that Toyota I cry I have so much more to say but I want to have a good day I just get upset when I think about how they suck

We had the most pleasant experience with Zee. He was knowledgeable and completely customer service oriented. He is the best car salesman we have ever known. He was there to answer questions after the sale and was concerned that all our questions were answered. He is a stellar car salesman.

Incredible service and incredible people. I went just looking for deals and left with the car. They are incredible passionate about their job.

Mr. David Gray was very professional , kind, understanding and granted our needs. Gave us our best options without any pressure. I would that buying vehicles since I was 20 years old. This was the first time I had the best experience and fastest. Mike did our paperwork and explain everything very good. Great Job to Toyota for hiring quality employees like David and Gray. Thank you again. My boys are very happy with their vehicles.

AutoNation has very friendly and helpful service to the customer.

My experience at AutoNation Toyota Cerritos was excellent. The dealer who assisted me, Mr. Albert New was very friendly, helpful and patient in showing and explaining the difference between the previous and latest models and its features. When I decided to purchase the brand new Toyota Prius 2017 Three Touring, he explained to me the payment options very clearly and he even took time to make sure that I knew how everything works in the car for it has high tech features, he also assisted me in setting up the blue tooth, entune app with my cellphone, etc... It took us nearly 5 hrs to finish the transaction but it's all worth it. He was detailed, no hassle just relaxed negotiation. I would highly recommend AutoNation Toyota Cerritos to anyone who is lookinh for new and used cars.

Great agent, very friendly and helpful. Exceptional service by the sales agent.

I walked into the dealership with one car in mind, the FRS! I knew what I wanted and just how badly my heart desired it. I was desperate to find my dream car, a car I had been looking for. Joseph quickly showed me around and took me to his best and most recently delivered and inspected FRS on the lot since I was more interested in a pre-owned one. At first, I took a step back and evaluated the situation. Was this really the car I had been dreaming of? No way, I told myself, it couldn't be it. It wasn't the one. But the longer Joseph showed me everything about the FRS, the more it all made sense. He kept it all up too me, never pushing me to do anything, but just gave me the facts. Joseph explained to me how the cars are inspected piece my piece before they're brought out. Every used car on the lot takes at minimum of 2 weeks for inspection before it's put on the lot. The one we were looking at, had just been brought to the lot that very morning. Was I really just about to take this car home? It was in mint condition and the price was so fair for its value, but I was still a little hesitant, it's a car purchase after all. But thanks to Joseph, I was lucky enough to get all the real support I needed in finding, not just any car, but my dream car. Joseph was so professional and friendly and most of all he just made a stressful decision so easy for me. This man knows how to get you a good deal, trust me do not waste your time anywhere else. I went to another Toyota dealer before coming to this one and let me tell you, you cannot beat the customer service and deals at Cerritos Auto-nation Toyota. In fact, If you want to be stress free and have peace of mind in finding the lowest prices and the cleanest cars, this is the best place to go. You are dealing with by far the best car dealer in the industry when shopping here for a Toyota! Let's not forget it's Cerritos auto square! Make sure to ask for Joseph, he was he one who helped me get the best deal possible! He made it simple for me because of his awesome personality! He laid out many options for me and gave me such a great offer in buying the car I desperately wanted. This is significant because everyone wants to get a good deal! He loves helping you and genuinely just wants to help you find the most practical and best options for you're budget!! He genuinely wants to get you the best deal. Not only did he handle everything for me and made it so simple and easy to try different financial options with his coworker Don, from Finance, he also guaranteed me the best price on the market for the value of the car !! You will not find a better car price than at this place, where car prices are priced for their outstanding quality. This is unheard of, they only sell preowned cars that are practically like new at a discounted rate! They also have such a huge selection to pick from in new cars as well! If you have ever gone car shopping you will immediately realize that there are very few dealers that actually care about helping you get into the best possible car for you. But over here they really care about you getting to a payment and price you're comfortable with and give you numbers that make sense!! Go ahead and check them out and you will be happy you did. Without a doubt this is by far the most professional car dealer in town, I went to a few other Toyota dealers, none matched to the Car buying experience here! You won't regret it! Take action, save money, and go straight to the solution. Nobody cares about you as much as Joseph, he'll get you what you want with no pressure to buy! Don't waste another second, go meet with the expert professionals at Cerritos auto nation where egos are left at home and angles are waiting to serve you in car heaven!!!! ??

Tony and sisira would very helpful and friendly. Made buying a car an easy and fast experience

Very good expiriens all the sales rep were so nice and helpful i will defiantly will go back

I have been a loyal customer for years. Within my family, we've purchased 3 cars here over the last 7 years. In the last month, both my sister and I have brought our cars in for service. The service department scratched the front bumper of my sister's car and, only after she complained to the manager, they grudgingly offered to repair it. The "repair" consisted of them applying touch up paint, yet you can still see the scratch/gouge in the front bumper. After this incident, I was concerned about handing my car over to them but I had to bring it in due to safety recall. I have no issues with the manner in which my car was handled; however, the customer service when I brought it in was fair at best. I had one service person hand me off to another and then when they called me to pick up my car, they sent me to 2 different offices and then I ended up having to go to the cashier. In my opinion, the service department is disorganized and lacks customer focus. Very sad to see that service has deteriorated so much.

Toyota nation of Cerritos provides me with great service.

Tiffany Baker always goes out of her way to explain all repairs and costs..She is efficient and always Professional...She will always be My #1 Service Advisor at Toyota Scion..???

Cerritos Auto Nation Toyota is the best dealer to buy new car because I got best deal for my brand new 2017 Toyota Camry LE and also service technician Kimberly Quintero is very helpful and did the job perfectly for my car. I recommend anyone who intend to buy new car, please go to Cerritos Auto Nation Toyota. Thank You.

Overall very friendly and courteous. Exceptionally clean waiting rooms and services. Thank you especially to Sergio Corona. Really nice guy, felt like family

Excellent experience , he was very curtious friendly. Did not waste my time

The waiting room is always a very nice place to wait for your vehicle while it is being serviced.

all the services were excellent and fast. Thanks. on line service was convenient, but I hope the vehicle color should be more distinctive. And extra service should be given to the customers.

I did my research on Kelly Blue Book site and discussed the car and colors I was interested in with John Beckelheimer at Auto Nation via emails. My wife and I popped in and first test drove a couple of similar models and John brought down from the huge garage a few colors to access. We took our time and then presented what I would like to pay for Johns AutoNation calculation, which was better to fair than the Kelly Blue Book FMP. Auto Nation agreed to 2/3 of what discount I further requested and we paid cash and received an additional $500 Manufacturer rebate. I loved the calmness of the deal, and of this dealership. More cars, models and colors equals the dealer's ability to sell cars faster at a better price. Thanks John. We love this Automobile.

Had a great experience overall. I had to drive over an hour to get there but it was worth it.

Auto Nation Cerritos is a good place to shop cars. Lots of selections & nice people around to help you with a friendly service especially Michael Gibson.

Oscars the service writer was a- some, He was friendly, professional, helpful, Thankyou

Professional, quick process, best value for our trade, hassle free process from the first contact to end. Vehicle delivered to our location along with the paperwork, superb service.

awesome customer service. Everything was really easy and fast! thanks to Joseph our sales rep. Although he was new to the job he gave us his best customer service and helped us out from the moment he saw us arrive to the parking lot.

It was a very easy experience to buy a car there. I arrived at Long Beach airport at 930 am from Las Vegas . was picked up by dealer at 9:40 . At 1 pm I was on the road back to Las Vegas in my new car. It was a good day that became a great day.

Excellent Customer Service. Very clean facility. Very Experience Sales management.

Excellent service advisor and customer service! Provided useful and clear information and kept great communication with me regarding my vehicle.

As soon as we arrived, there was someone there to greet us. We were shown many vehicles that fit the description of the type of vehicle we were looking for. The salesperson, manager, and financial officer were very friendly and helpful. We would recommend this dealer to others.

Ziad and the others who helped us did an amazing job.

Kimberly has awesome customer service! She was very accomodating to what I needed and very effiecient on my request to get the service done sooner than i expected.

I had a great experience. Bryan was very patient and kind. Will definitely recommend him to friends and family.

People are friendly and accomodating, She keeps me updated on my car.

Had car serviced Salesperson kept his promise to have my car on time

Sabrina she is great she explain whit details what was done on my car tanks Sabrina I defenitly come again

i overall enjoyed my purchase & rivas danny joe was also professional , i have & they did purchase vehichle with mr.foong....i will keep doing same ....my familia & myself was 10th customer to cerritos location

The process was easy and the customer service was top notch.

Exceptional customer service! Sabrina V. has always been professional and treated me with kindness. She listens attentively to one's needs, concerns and considerate when one is on a service/repair cost budget. The one comment/ request i have for this particular service department is to bring back the complimentary car wash they used to treat their clients in the past, ( that's why i just gave 4 stars for quality ). Overall, happy customer!

I had a really good experience, with the persons who help me, Blake, Aaron, and Abel they were very nice, and respectful.

I just bought a 2013 Kia Soul from Toyota Cerritos AutoNation! The process could not have been smoother! I contacted their website because I saw the Kia for a killer price! Weng Foong Reached out instantly and got the process going. I was able to schedule a test drive the same day! There was no haggling, the numbers were perfect and I never felt pressured to make any decisions at the Dealership. Weng was very helpful! I already had financing through my credit union, and there was no pressure to use their financing either. Sergio in Finance was also very accommodating and he event let me charge my phone! I was in and out of there within 3 hours with a great car. What a breeze!

It was a well organized and pleasant experience,although I didn't realize there was a change in the process and that I could pay my bill with the service consultant. I really liked being able to discuss the maintenance accomplished on the vehicle after the work was completed with the same consultant that accepted the car for servicing. he was thorough and explained all the work and how it was accomplished.

I recently bought a Toyota Camry. I have been shopping around for a while and was very frustrated with so many dealers lying to me just to get me into there shop. Auto Nation Toyota Cerritos sales consultant Morrie Azim was very fair and honest and did not waste my time. For those who want to be treated fair I would definitely recommend Morrie Azim.

went to cerritos toyota autonations and bought a toy. tacoma 2017. i had great experince. Jacob Hindi was the guy who help me to find the one i like.he was very profesional. first time i was there they run out of it and he tuck my number and called me few days afetr to let me know that he found the truck of my dreams.

Very good service for dealing with purchase For the corolla IM

Very helpful and fast process. Very informative and helpful in their advices and friendly.

Michelle Hernandez and her staff at the service department at Toyota of Cerritos always deliver a high level of service whenever I bring my cars to them. This young lady goes out of her way to make sure the repairs are done right and in a timely manner.

Morrie is a great sales person. The dealer was so crowded and busy we had a long wait to get through the transaction. Morrie offered to buy us dinner and do whatever to make us comfortable. He never let down on making sure we were happy with the deal . It was such a good experiance that we Hugged like we were best freinds upon our departure. This dealer is a class act. Thank you Cerritos Toyota!

It went fine. I received a recall notice for my Rav4, called and booked an appointment a few days before. Upon arriving at the dealership (my first time there) I was directed to a shorter line for people with appointments, which I appreciated. Kimberly took down my information, got my keys and told me it would take about 2.5 hours. This seemed pretty long, since I was waiting for the car. But it turned out to be only a little over an hour, which was great. They had a little bit of a mixup trying to bring my car back to me after the repair...that took about 15 minutes, but the repair got done and I'm happy.

No haggle sales - they showed me sticker and shaved off enough the first time to make a deal.

Ali is alvays extremely professional. We've had our vehicle serviced at this dealership for a while and our advisor is most courteous and helpful.

Jacoub H. helped me with my purchase and he was very professional and courteous. The whole process was smooth and I had a great experience. Thank you!!

Outstanding facility and staff. I only gave them 4 stars due to needed improvement on their final paperwork process. Would like to see expedited express process for cash paying customers. Also, need to improve final delivery cleanliness of used vehicles, attention to detail will give the buying process 5 stars. Thank you to Danielle, Sam from Sales and Michelle from service for taking care of me.

My service adviser SABRINA did an exception, wonderful and excellent job. She took care of my 2007 corolla safety recall professionally and with personal touch. I will now always bring my car to autonation and only to SABRINA. --Mr. Rommel Babista

We own three toyotas and we wouldn't trust taking our cars to anyone other than Kris. He is always so knowledgeable and honest. We always receive the best service.

Just purchased a Camry at Autonation Cerritos. Pedro Mejias and the rest of the staff were great! Too bad I got a Toyota... Since there so reliable, I won't get an opportunity to purchase from Cerritos for quite awhile!

Although my service experience in the past was good this one fell way short of the mark. I made an appointment for 2:20 PM and arrived at 2:10 PM for a routing service. I waited for 15 to 20 minutes for a service agent to assist me. I was told that the service would take 3 to 4 hours because I made a afternoon appointment and there were others ahead of me. My question is: What’s the point of an appointment if drive up service is taken ahead of me? My vehicle was FINALLY ready at 5:50 PM! NOT the “service” I expected!

I will be taking my car there again for service. I had to leave it there overnight once it was done and they had no problem with that.

Very helpful-called ahead to talk to me so she understood what was needed.

Miguel continues to be a great service advisor to my family and he is truly one of the reasons why I bring my vehicles here again and again..

Michelle Hernandez is OUR service writer and is very helpful.

In my opinion, sales person (Sager) is very knowledgeable about product he sells. He is very sincere and honest. I will be looking forward to seeing him again for my next car purchase.

From start to finish, Kris Sharma was excellent with understanding my concerns and assisting me with the purpose of my visit; address an oil consumption test on my Scion TC. Kris? communication with regards to what I should expect from the multi-phase process was very clear and all quoted time frames were right on point. I?m thankful AutoNation Toyota Scion Cerritos employs people like Kris.....Thank you again. Keep up the good work.

Sabrina was great, her explanation, courtesy, and timely.

Nice talking to these people and very fast when comes to answer questions

I had a wonderful experience at Cerritos Toyota. Jonathon Lozano was courteous and extremely helpful. He was very informative in regards to the car I wanted to purchase. I would definitely recommend Jonathon Lozano.

Brian was an exceptional salesman! He was attentive as well as working with me closely throughout the sales process.

Internet quotes was great, buying process was smooth and sale representative is good.

Great experience, he helped me through all the process, and got the best price.

It was a very good experience, and all the staffs were very helpful and kind.

No problems. Went in for recall on airbags and car was done in a few hours, no items missing from car, no scratches on car.

Cerritos Toyota provided excellent service for my Toyota Corolla. I am highly satisfied by service and maintenance work done by them.

It was grate time with Autonation Cerritos. I had a good Deal on early Black Friday Deal.

I am absolutely amazed on how easy it was to buy a car. Being a first time buyer, I was a little anxious because I've heard some really bad experiences with car dealers. I did my research and decided that I'd give Autonation a shot. Sisira helped me find the car I wanted and everything was super straight forward. I was never given the run around, no haggling, and best of all no pressure. Everything went smoothly and I know they gave me the best possible deal without having to ask for it. I'm now a proud Toyota owner. Thanks Autonation!

Tony Park was very helpful and ensured we had a speedy and smooth process with our third Camry. We have worked with Mr. Park previously, and as always, it was a great, no-fuss experience we have come to enjoy and expect at Autonation Toyota at Cerritos.

IT WAS PERFECT, SMOOTH LIKE THE VEHICLE ITSELF. The attention and Customer Service was absolutely spectacular! Also, how Erick Garcia came on his off day to finish the sale was beyond professional! I am super happy of how the process turned out to be. Thank you guys so much!! You guys are all an excellent Team and continue on with the great work!!!!!

Both salesmen that I work with did a great job with my buying experience. Moe got back to me on a fair price on the type of car I was shopping for and Morrie showed me other models and helped with the buying process. The whole staff (sales mgr./finance mgr) made it easy.

Deceptive sales practices by Customer Financial Service Manager that mislead and lured me into purchasing a warranty or service at the time of the negotiation of vehicle pricing and financing terms. Also mislead and false information giving about warranty at the time of purchase by Customer Financial Service Manager stating blatantly untrue statements when promoting the product at the time of purchase. After an issue occurred I called them right away and they all ignored the issue and was directed and called by everyone but the Finance Director himself James. Spoke to Customer Relations manager that consecutively lied for him a couple of days why he has not called me. Also spoke to Finance Sales Manager Aaron that Referred my issue to another General Sales manager Mark Bell that stated he would pass my contact info to James finance director. I have open complaints against these horrible people that lie to hard working people to screw us over to get paid. Attorney state general , Better Business Bureau, and DMV complaints all filed against them as well!!!!

Awesome customer service with Axel, highly recommend seeing him for all you car buying needs.

They did their best to help customers' needs. I actually went there for 2016 model but I realized that 2017 has 8 gears so I decided to wait a couple of month more until they have promotion on 2017 models. And they did and I got the car.

Great dealership. Cerritos Toyota Auto Square is a clean, friendly and well ran business. I had Jonathan as my dealer, he was not pushy, very patient and overall a great guy. He kept in contact with me and answered and did everything I asked.

Good customer service. The staff were friendly and accommodating.

We wanted to test drive a Toyota Highlander, Axel, the sales person escorted us to area where the models we wanted were parked. We choose one and Axel let us test drive the vehicle. We liked it and bought it. The entire experience was relaxed and to the point, Within a couple of hours we were on our way. I recommend this Toyota Dealer to everyone,

Great service, Sabrina was very helpful and patient. She took great care of my car service and took the time to listen in what I needed.

Satisfied with my visit. Suggestion: if they could put sticker on the windshield the date & 'mileage for the next maintenance service Thank you

Excellent service. Great repair and facility *****************

GOOD SERVICE . HOWEVER GOT DELAYED FOR WAITING FOR TIRE ORDER. OVERALL VERY SATISFACTORY.

Buying process very easy salesman very informative.

The deal was nice an helpful. All the paperwork took to long

Overall experience at the Cerritos Service Department has been great. Melissa Schaffer, who has helped me on several occasions is very professional and personable, she is just an excellent person and is one of the reason I keep coming back to Cerritos to service my car.

Great service. Will come back for my next scheduled maintenance.

Amazing service! Fast and friendly service from Rommel in service department! Will definitely come back

Very pleasant, was pleased with the service, and everyone was very courteous.

I spoke with Sabrina and this is certainly not her fault - but there as to be a "default program" in your system when a customer worked on his car he didn't "decline" service - maybe the right word would be "customer decision". It would have cost me an arm and a leg to change the air filters at the dealer - when I can easily change it myself.

I appreciated the attention to "preventive maintenance," i.e., looking ahead...

Ray was very helpful and took time to answer all of our questions. We felt very comfortable with all the help. I left very satisfied with the purchase that we made. I will be recommending all my family and friends!

A fabulous service experience. After buying my Prius there 5 years ago I still travel past a host of Toyota repair facilities to go to AutoNation. Thanks Tiffany!

Loved, loved working with Blake and Ali!!! Amazing personalities and suuuuper catering. Loved them.

Everything went smooth, they had the best price for the vehicle I was looking for.

I just bought a 2012 Acadia Denali from them, and they were very helpful through the whole process. I live around 100 miles away, and they let me put a deposit down and extended the time allowed for me so I had sufficient time to make it up to see the Acadia. They even filled the gas for me before I made the trip back home! I've bought a few used cars and not once has anyone offered to fill my tank for me. Anyway, the service and staff were great. Friendly and helpful. Highly recommend coming here for your next car.

She is always friendly and helps me with my vehicle needs. I always request her and feel like she works well with me and helps me keep my car running at top shape.

My Son was looking for a particular 4Runner which we found at this dealership. Our Sales Manager, Rachel was extremely knowledgeable and friendly as well as the Finance Manager, Capone. My Son took a test drive and was sold. They washed and gassed it up while the purchase was completed. No rush, no hassle, no stress here! So, our experience was extremely positive.

Job well done. Only problem: 1 hour wait for ride home. No updates provided while waiting. Clerk in charge was brusque in her replies (not my service advisor, who was quite nice)

The sale of the car went fine once we came to an agreement. However, once the deal was made and waited for the car to be cleaned and delivered the salesman pushed me on to another salesman and basically gave me the bums rush out the door. I was given the readers digest version of the instructions for the vehicle and sent on my way.

the customer service representative on the phone, negative, frustrating Service, would not quote me why my car is subaru .. lousy service. thank God it's the last service. long wait !!!!!!!

I was verty satisfied withthe way I was treated... All my questions were answered and they were very polite and patient.

Always a pleasant experience when bringing my car in for service. Miguel is a very nice young man and explains accurately what my car needs. Definitely recommend him to take care of your vehicle. Keep up the good work and thank you once again.

Kudos to the customer care advisor Tiffany Baker & to the Service Tech. The worked done to my 2013 Toyota TUNDRA is "OUTSTANDING ". I'm completely "SATISFIED".

Jordan is a definite asset to Toyota of Cerritos. He went above and beyond is helping me with the 2 cars that I had serviced.

I am very happy with the purchase. I recommend the salesman they helped me they were very very kind profession I give them a good number 10 Forte the great service

Nallely was very professional in the handling of my transaction. the process was very enjoyable not only because of price but because she has a great personality. Her sales skills and ability to close the deal are remarkable. I will definitely look forward to purchasing a car from her again.

Morrie Azim Was very helpful when I want to buy my car. He was patient, carrying, knowledgeable about my car. He was able to wprk out a great deal for me.

We just purchased a Toyota Prius C a week ago & everyone involved was very helpful and ensured that we were getting the best deal and made the process less stressful.

The service here is aboslutely amazing. I got an amazing deal on my 2016 Toyota Camry SE. The price they gave me was absolutely the lowest in all of Southern California. From getting there, checking out the car, financing, filling out the paper work, to driving the car off the lot took only about 3 hours. Simply Amazing!

Ali was very helpful and Had made our trip to toyota pretty pleasant, we bought the rav4 se and was very happy with the end result

My wife and I bought our Rav4 here. All of the staff were professional and courteous. I would recommend coming here if you are in the area and looking for a Toyota.

I had a good shopping experience overall for my 2016 Toyota Prius 3 new at AutoNation Toyota Scion Cerritos, CA. Although my wife and I were almost walk out at one point because pricing disagreement the dealer was able to offer the price that we asked for.

The sales person is very helpful and very informative. Already referred some friends to check AutoNation Cerritos. Good job from all involved.

I drove from Vegas to here to get my new tacoma. Freddy helped out a lot, and ended up selling me the truck the first day. I'm sure there are other good salesman there, but you should ask for Freddy.

When making the service appointment called on wed I set it for 8:30 on tues the following week. A confirmation was not received until the Sunday before the appointment. The time then said 9:20 we weren't able to call and fix this as they are closed on Sunday's and Monday for Memorial Day. So instead of my husband taking the car in before work and shuttling over to work I had to take the car in. This meant me driving with my toddler from Manhattan Beach to Cerritos. This would be fine so long as I could get a rental car. I didn't want to wait the 2-3 hours in the dealership with the baby and I didn't want to be stuck at the mall if I took the shuttle. Plus I had paid for a service that should provide a rental. Unfortunately I was not told I would need a due bill so confusion ensued. I won't go into details of the number of people I spoke to to get a rental but I. The end I did get one and it was covered. I was able to enjoy a lunch with the baby and the husband and the car was finished before we were done eating. I think that the two lapses in communication were the late confirmation and not knowing that I would need a due bill thing for the rental. Those two things would have made my morning much smoother.

The services that I received at Cerritos Toyota were awesome- the person assigned to me - Jhordan B. was excellent . The services only took 50 minutes- thank you for awesome service Toyota.

The service advisor was friendly, sociable, and was abke to get my seevice comoleted before the suggestes time. At check out took time to explain recommended service and costs.

Rachel was great, I was able to negotiate everything over the phone. She was extremely friendly, made the process easy and everything was honored when I got to the dealership. When I got there Steve was extremely friendly as well, he was very patient and walked me through all of the features of the vehicle and answered all questions I had. Overall a great car buying experience!

Overall very good experience. I shopped around and compared prices and other incentives and they were able to match the best of everything. The experience was great overall.

A big thank you to Ammar, who helped me find the perfect truck! I was in and out of there in record time; quickest purchase for myself thank you!

AutoNation in Cerritos - Mr. Foong's gave me excellent services. There was absolutely one of the best car buying experience I every had.

Needed a new car lease...called up Steve Mejias to get a deal started. Steve's a great guy, very professional, and he showed empathy, listened to all my concerns and questions. He is very knowledgeable, did his research, personable and easy to work with. At the end, he gave me a fair price for the scion iA and it's a wrap. 100/100 for customer satisfaction...would work with him again in the future.

The service was great, the service rep. Was very helpful in getting all the help that i need and she constantly provided me updates on the progress on my car.

My salesman was Benjamin. I have leased cars for the last 10 years, this was my first Toyota. I could not be happier!!!! Benjamin was professional, courteous, and accommodating!!!! This dealership was incredible!!!! I have told my friends and family if you are going to lease or purchase a Toyota go to Cerritos! !!! A+!!!

Great experience, wonderful help. Michelle was very friendly, had my tires rotated and oil changed plus alignment. I was out within 2 hours.

good service. quick and timely polite happy recommend them

I liked the fast setrvice provided by associate also service was really fast answered all my question and the driver that brought me home was very friendly and profesional

My wife and I are completely satisfied with our buying experience with Weng Foong at AutoNation Toyota Cerritos. We just purchased a RAV4 XLE, Weng explained everything about the car and all their models features. We went to other dealerships as well but Weng provided us with the best price, and we will value his honesty for future purchases. The Finance department was awesome, thanks to Kent Huynh. Again, we are very happy with our RAV4 XLE, we recommend Weng Foong to anyone that’s looking into buying a new car, and he’s very knowledgeable and will get you the best price while others cannot.

The salesperson, Chance was very helpful and informative. He was professional and knowledgeable about the car. Capone in financing is amazingly fast, accurate, and practical. The entire experience was pleasant.

Best buying car experience I ever had. I saw the car 2016 Avalon online. I requested information. I received a call from Greg Baldwin in 2 minutes. He confirmed the price by email and scheduled an appointment the next day morning. It took 45 minutes and we were signing for the car. I will buy from them again. I am very satisfied with the experience and the service.

Emailed all of my local dealers and they offered the best deal. Steve was friendly and patient and answered all of my questions. Only reason i didn't give it 5 stars was because this dealer is a high volume dealer and you feel it. We recently purchased a vehicle from a nearby dealership and there were small touches that make a difference. If you are looking for a good deal, see Steve Mejia at this store.

I had a very good experience with Auto Nation Scion Cerritos. They are very professional and experienced. I did not take long to come up with a good deal for me. Aaron, the salesperson, was very courteous and helpful.

Went to get my brakes adjusted for an emergency brake issue on a 5 speed xB and left with amazing brakes, a smile on my face even after Paying more than I preferred, but for the assurance and family safety... THANK YOU! Will definitely go back for my 60k service since I want to keep my car for at least 200k! So glad my service person was so incredibly knowledagable.. I even got more info on tires, fixing my ragtop, and we talked classics and motorcycles! Also, i had my 1 y/o with me for several hours there and the lounge was able to keep him at bay for at least 3 hrs.

I went into Toyota Autonation in Cerritos looking for a very specific Tacoma, and Jonathan Ortega, one of the fleet managers, found me my Tacoma right away. the truck was delivered to the dealership within a week, and as soon as it arrived Jonathan sent me an email, and I picked it up the same day. The experience was great, the best thing was that I didn't have to deal with that stereotypical pushy salesmen, everyone I dealt with was honest and straightforward.

I called them over the phone and gave them all the details of my car for a possible trade in, next thing you know 2 hours later they said "tell us when you'll be coming and your new 2016 Toyota Camry will be ready for you! Told them what worked for me and somehow Lesther got it all done so fast! If you need a car i recommend looking for Lesther Jamarillo! Good guy! Thanks again!

Overall I Would Definitely Recommend Toyota of Cerritos. I had an amazing experience for a first time buyer.

No high pressure sales. Got a satisfied discount. They were willing to work with me to earn my business.

I just purchased this 2013 Camry Hybrid and noticed it had a recall. When I took it into the dealers, they informed me there where two recalls. One they fixed with-in the two hour estimate. The other the parts are on back-order. Just-in-Time inventory has struck again. I still have not been notified when the part will be available and find that the failure point if the service.

We went to buy our company car to Toyota Cerritos. Jens May AutoNation Toyota Scion Cerritos He is very kindness to us . We order many quote to him . He give to us quote Without his doing an unpleasant face. We are very happy .

This was the worst experience from any business ever. Was leasing my mother a corolla and the guy tells me I'm downgrading and is telling me to get a Camry.

Their sales, Rachel agreed to sell me a 2016 Camry SE at $20,100, so I took my wife and kid to this dealership to purchase the vehicle. When we got there, Rachel was off that day, and the sales manager tried to sell me another vehicle with lower MSRP. I told him this is not the vehicle that Rachel confirmed with me and I showed the emails that Rachel wrote to me to the sales manager. The sales manager just simply said Rachel made the mistake and he cannot do it at the price Rachel confirmed with me. My 4 year old daughter kept asking me why they lied to us. This was a terrible experience for my family.

I wanted to commend everyone in the AutoNation staff especially the sales person James Hahn. James was pleasant and efficient in going over things about the vehicle before we left the lot. He definitely made the experience worthwhile and both I and my wife want him to be acknowledged.

Bought a new 4Runner from autonation Toyota and couldn't have Been more pleAsed! Kent, my salesman, was attentive, knowledgable and very helpful. Couldn't have asked for a better experience. If you're looking into purchase a car, look no further, come to this dealership and receive excellent assistance.

Bought 2 Prius and 3 Camry. Sale department gave excellent prices. Auto Nation staffs are so friendly. Facility totally clean and we'll organiz ed. Highly recommended.

We had a great experience with great service at Toyota Auto Nation, Having gone to two dealerships prior, with the opposite outcome. With one phone call to dealership in Cerritos to Blake Boege, we quickly knew this was the place to pursue. I called other dealerships before to check if they had a car in stock, none of them would tell me anything. All they would say is come down and we can work a deal, but they didn't have any in stock. Also they didn't want to aid us in regards to locating a dealership that may have in stock. We arrived at Auto Nation Cerritos hoping Blake would help us out. He did not disappoint. It was a great experience in buying a new car with all of Blake Boege's help and making sure I obtained everything I was looking for. I have bought several new cars from Wondries Toyota. I have never had such courtesy and service there like the way I had at Auto Nation Toyota with Blake Boege. Thanks to him, I'm looking forward to future business at this dealership. Thank you very, very much!

The internet manager Danielle and the kid Ryan are the only 2 things this place has going for it, every other aspect of this place is miserable!!!My wife and I were there late with our newborn to complete our purchase and we heard multiple sales guys talking crap about customers loud enough for other customers to hear...ummm ok..then the finance part was even worst, the rep Alex was super nice until he found out my bank was paying the loan and that i didn't want the warranty or gap from them, why? because my bank was taking care of it at half the price they were offering, but wait it got worst, turned out Alex knew my uncle and that turned into him almost begging for me to buy the warranty to help him with his "points" ummmm I don't care who you know I'm not paying more for something to help you with your "points" at this point hes now pouting while finishing my paperwork in uncomfortable silence!! Thought it was over?? NOPE, I get home from my 100 mile drive and notice the floor mats are missing so I shoot them an email asking about them and was told they didn't have any for that car but could give me some for $129???? I have purchased many cars in my life and never have I gotten one without floor mats!! Sent the GM an Email and not surprised to get NO response!!! This place is a Joke!! go somewhere else!!!!!

The sales service was great. Very direct and honest. I negotiated with several toyota dealerships and found Auto Nation in Cerritos as the most upstanding. It was very easy and professional.

I just purchased a 2016 Toyota Corolla LE Plus. The purchasing experience from Jerick, Christopher and Ali was a professional, pleasant buying experience. Jerick schedule an appointment for me to come down and see the Corollas in stock. This dealership has a huge selection of Corollas. When I got to the dealership, Jerick greeted me promptly and introduced me to Christopher Rey. (I believe Jerick was servicing another customer, but Jerick did not have me wait around.) Instead, he introduced me to Christopher so that I could proceed with test driving the corollas. Christopher was excellent! He answered all my quesitons and explained the difference between the LE and the LE Plus. (The models I was interested in.) As Christopher was explaining differences, I was able to make up my own mind to determine what I really want and need in the Corolla. While I was looking at the Corollas, Jerick came to me and asked me for my keys so he can evaluate my car that I was trading in. I thought this was great! Now, I don't have to wait around just for and evaluation of my old car. After several hours (it takes me a long time to buy) they answered all my questions; I never felt rushed. Then, Jerick and Christopher helped me proceed with the finance. Finance was great. The Finance Department had options for me even though my credit was okay. Ali (from finance) was terrific at explaining the Toyota Care, extended warranty, Lojack, Gap insurance, etc. Since I tend to keep my car in good condition for 10+ years, it made sense for me to purchase these extras. Thank you Jerick, Christopher, Ali and all those involved behind the scene!.