Great experience buying a used car here. Miguel was a great rep and tried to make the process go as smoothly as possible.

I could not be happier with my vehicle or the purchase process at this dealer.

Excellent customer service. I had been communicating with Gerald Laguana before my purchase so when the car arrived it was a seamless process. I would buy from this dealership again.

my experience here is always great.. Steven who was the one who attended me was great and helpful.. He explained to me what and why my car needed the service i had them do..

Not happy at all.

I went to Toyota at Cerritos yesterday for a maintenance light that was on and a nice lady helped me. My car was done in 1.5 hours. Gina was really helpful.

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all

Nice friendly sales person

Great service, Highly recommend Zee if your looking for auto, truck or suv. Really knowledgeable about vechicles and helping us find the perfect RAV4 Hybrid for our family, very satisfied !!!

The folks here take really good care of you. They were kind and courteous when I met with them and they took the time to answer all of my questions when I made the decision to finance a car. I worked with Mark and Rudy and they were amazing.

Great place, very friendly and helpful. Would recommend to people

AutoNation Toyota of Cerritos did an excellent job servicing my truck. I will highly recommend their services.

Francis was amazing! Very knowledgeable and kind!

Ricky was awesome! Great customer service, and very friendly staff!

Bassam Tayara was an excellent salesman who helped us achieve our desired monthly payment and the features that we wanted on our Tacoma. Our only minor criticism was that we were told that our all weather floor mats would be ready for pick up the following afternoon (June 29). When we arrived the next afternoon we were told that they were never ordered and it would take a week for them to arrive. Buying a new car/truck is often a very trying experience. Bassam made the entire experience more positive and we appreciated his patience and service in getting exactly what we wanted. We will continue to be Toyota customers in the future.

I took my car to get serviced. One of the workers hit my car and damaged the bumper. I had to leave my car and was told it would be ready by Saturday. It’s Tuesday and now I am being told that ‘maybe’ it’s ready by tomorrow. This caused a great inconvenience as I was going to take my care out town and that didn’t happen. To make matters worse I was assured that my car would be ready Saturday and it’s still not ready. I gave them a star for the car rental they provided. I can’t give them 1/2 a star otherwise I would.

They conduct good work

I like that I can easily make a Saturday appointment and car is always done when promised.

Automation helped me find the car I needed! They had such great service and even offered me the deal I wanted! Morrie was Such a GREAT help! Even his manager was nice as well. If you want a car, go to Morrie, he’ll get you the car you want!

Very happy with the work done on my car. Service provider was friendly and knowledgeable.

Great place. If you need anything ask for Omar. He's hands down the best guy to help you out. He will treat you like family. He's a genuine kind salesperson that will make your experience a good one.

This is my 3rd car purchased from Cerritos Toyota. This was the easiest and fastest purchase ever. I saw an ad online, called about the car and it was mine fresh off the boat 2 days later. Brian Gonzales made it so easy for me. It's a beautiful red and black 2019 CH-r with all the bells and whistles. I got such a great deal and a car payment I can handle and the warranties that were given as options in financing that I was only interested in. Brian was there for me from beginning to end. I was able to call ,ask questions, trade in my car, get the deal I felt comfortable with and drove home in a car I love.

I had a great experience thanks to Valerie!!! She truly took the time to make sure I was happy and pleased with my purchase. People like her make this whole buying experience not scary but wonderful. I love my new car and once again thank you Valerie for all your help in my special day!

I had the absolute worst experience at AutoNation Toyota when I was there to return my lease. Immediately as I was pulling up in my Rav 4, I was greeted by a sales person and a customer who immediately made a derogatory remark at my appearance and my gender (female) and compared me to the car I was driving. I felt uncomfortable and ignored the customer, but the dealer, who could tell I was not comfortable, said nothing to the customer. The dealer then took me to an office and sat me down telling me that someone would be with me shortly. Fifteen minutes went by before someone finally came in to pick something up off of the printer in the office that I had been sitting in. I snapped and asked when someone would come in and help me (Still feeling irritated about the encounter I had earlier). This employee then told me that no one was even at the desk that I was sitting at today. She listened to my complaints about the customer and dealer, and went to the front desk to ask for a manager to be called. The front desk were hesitant to call for a manager and told her “he’s busy today.” The employee had to firmly tell them that I needed a manager immediately. When the manager showed up, he was flustered and told me that he had a lot of things going on already that day. I couldn’t help myself, I let him have it about every thing that had just happened over the course of half an hour. I made a total scene because I was feeling like I was inconveniencing everyone at that facility. I pointed out the customer who had made the disrespectful remarks and the dealer who had done nothing about it and the manager did not do a thing. He just looked at them and apologized to me on their behalf, never talking to them or bringing us together to remediate the issue. At that point, I just asked that I sign my lease-end agreement, get a copy, and that I would NOT be test driving any vehicles. I had every intention of looking at a Highlander, too. I ended up going to Honda Carson where I was treated with respect and was able to have a calm and comfortable experience finding a new car for my family and I. Ultimately, I think that the way the situation was handled, the “boys will be boys” mentality that I felt was being projected that day, and how the issues were not directly addressed, rather they were pushed off from one person to the next made me feel like I did not matter as a customer. I hope this review is read by the staff and changes are made it to ensure a more respectful experience for customers in the future.

My Customer Service Consultant, Michelle was absolutely FANTASTIC! She let me sit in her office while she continued to offer excellent service. She did all this with being an expectant mother! Kudos to Michelle and to AutoNation of Toyota of Cerritos!

Gordon was AMAZING!!!! I came in with a service request light on. He explained my whole warranty and took care of the issue . I will never take my car anywhere but to GORDON at Toyota!!!

Excellent and fast service!

Tera in the financing department is very rude. There is an issue with a $5,000 check that was not signed. I had talked to them before about it. She didn’t pay much attention to it. Left her many voicemails and text messages. No response. Now she claims to be trying to call us for the past 4 weeks. Not true. We don’t have missed call from her except one voicemail. She made a rude comment to me over the phone” did a light bulb not come over your head” regarding the check not signed. she really has no manners when it comes to dealing with customers. Very rude and not professional. I told her I’d be happy to go sign the check. She claims to not have it. Then she changed it to she shredded the check. Do not want to deal with her. Hopefully the general manager or president ceo can look at this incident. She needs to apologize for making remarks like the one above. If I were Toyota AutoNation I would look and evaluate and retrain her again. You don’t need people like this working for your company.

After visiting 3 Toyota dealerships, Toyota at cerritos had the car I was looking for and the sales representative mark helped me with a greal deal, had a great attitude and all, very happy with this dealership👍.

Fair prices provided by Nicolas their internet sales person. Also, big thanks to Gerald for showing and test driving the car. Pleasant experience from Jose the Finance Manager for not using the typical high pressure upsells which is a big turn off. Overall, very pleasant experience!

My experience with AutoNation Toyota in Cerritos has always been awesome, the staff is kind courteous and very professional, and really look out for their customers. I want to give a special thank you to service writers Gordon and Ricky, they're really on top of their game when it comes to customer service and customer satisfaction!!

Excellent services by services advisor Rick and service team ‼! Thanks a lot.

Their service department is organized to say the least. Mechanics & technicians did good work & pricing is pretty expensive, but it is a dealership, so what do you expect? What really got me was how unorganized their advisors were. I was told my vehicle would be ready in 5 minutes & didn't receive my car until at least 40 minutes after that. I also requested a AAA discount that was advertised on the AAA website & they had a giant AAA sign out front, but was told that they, "didn't have any relationship with AAA for discounts." Had to show him the AAA website with the dealerships name before it was finally honored. ridiculious. long story short, they do good work here but the experience could be greatly improved.

Albert with AutoNation helped me get out of my current, way too expensive car loan, into a great car! I'm so pleased with the experience there given how horrible it's been car shopping at other dealerships. Think my husband and I found our new local car dealership come time when we need to change it up. Way to go AutoNation, you're lucky to have Albert on your side. :)

I appreciated the time and patience they took to find me the car that suited my needs

Waited past the qouted time for my car. Went to talk to the clerk that helped me. My car was ready and never gave me a call. Waited another 20 minutes just to get my car after that. She decided that $10 would be enough for the miscommunication. Arrived at 6:55, didn't get served until 7:10, was finally driving in my car after an oil change at 9:40am.

Rudy Mazas made buying my Prius an easy & fun experience! He was patient & never pushy. Everyone was very welcoming and knowledgeable. I definitely recommend this dealership to anyone looking for a new Toyota!

Service great

I received the best deal for my trade in and was able to do business for a 2nd time to purchased my new automobiles 2018/2019" KEEP UP THE GREAT WORK!

Auto Nation Cerritos was truly the best! They were very helpful with everything, they helped me achieve my goal of getting a car! Couldn’t have asked for better service. Henry was such a great help, he was the very best! He had so much dedication with helping me get the car I loved. I appreciated everything he did for me. Highly recommend this dealership and Henry as well!

I bought a certified Toyota Tacoma during the Memorial Day weekend. Between myself, my lady and her family this is the third or fourth vehicle purchased from this branch. Kevin Plate was great but I think the store itself is not the best with customer service. First time I bought a car that did not have a full tank upon leaving the lot. I also left my clicker in the car that I traded in and was promised it will be mailed to me. Its been a week and still some confusion if it was mailed or not and I am still waiting for an update. Even on good credit this store has high interest rates they said it is because I purchased a certified vehicle. I came from a 1.9% interest on the Ford Mustang I traded in to a 7.75% interest on the Tacoma. I really like my Tacoma but moving forward I may prefer to do business with non corporate owned dealership as it drops its price more as well as good rates. Between me and my wife we have purchased 5 cars the last 9 years(two from this store).

Awesome place, Awsome Salesman, Awesome Finance Person. Great Experience.

I purchased a used Toyota Tacoma and both Alex, (Finance Manager) and Greg (Fleet Internet Sales) were very professional and helpful. I was happy with the whole process.

Gordon was very helpful & informative, thank you!

I can't say enough about this dealership. This is my second used certified vehicle from them. I let them know what I needed and how much I had in my budget and they came through for me again.

Carlos Lopez from the service dept was very welcoming, friendly and informative. Thank you! Deducted 1 star for the cashier's customer service which was very cold and borderline rude when I asked her for some information is regards to the shuttle service. She looked more interested in chatting with her co-worker instead of helping me.

Highly recommend Matthew Barrera if you need to buy a car at Toyota AutoNation Cerritos. The dealership is quite big. Autonation gives the flexibility to pull car from the Irvine, Cerritos, or Buena Park to the Autonation that you prefer. Before I came to Autonation Cerritos, I researched the prices that I see from different dealership websites. Matthew was able to show me different models and trims when I came in. He gave me break down sales menu for each vehicle which made it so much easy to understand. Of course, there was negotiation going on but it wasn't aggressive. If your negotiation is reasonable Autonation Cerritos will most likely try to help you with the price. That was the reason why I decided to buy the car at Autonation Cerritos. Matthew was also great at responding to my emails and texts. Highly suggest you to also do a pre-credit check online first before coming in to the dealership. It will speed up the process for sure.

Bassam "Sam" was great. I was undecided about what car I wanted and he was so patient and helpful in helping me make a decision. He gave me so much information on the vehicles and if he didn't have an answer to my questions he made sure to find out and get me the answer. The process was a bit long but both Sam and the finance manager, Jose, were friendly and worked as fast as possible. Very happy with my purchase and experience at AutoNation Toyota Cerritos.

Loving going to my cerritos of Toyota dealership for all my services. Especially when they have great employees at the service desk that make my life simple and easy when they tell what's needed for my car. A service clerk by the name of Carlos always goes above and beyond to make sure I'm satisfied and all my needs for my car are taken care of. I actually wouldn't go to anyone else except him. He is a solid 10 out of 10.

Great place to purchase a vehicle Hector help me very professional never tried to sell me a car That I didn’t want always have the patient to show me around from one vehicle to another . Thanks hector

Everyone was great! Hector was awesome! I have never been treated this nicely at a dealership. I highly recommend this place! I don't care what anyone says!!

Best Service ! Carlos take care of my 2017 Prius he gave a service for my car ! when you visit Auto Nation Center, find this guy and he's the man !

about their hospitality and they are very punctual

Jairo was very helpful. They service my truck on a timely manner and had it ready on time.

My service Ad visor was Pedro Mejia. My Toyota Camry car was thoroughly inspected and explained the problems very well. Mr.Pedro kept in contact with me through out the day fixing the necessary repairs. I commend his knowledge and keen interest with which he did a thorough job to my satisfaction.

the best customer service ever

The salesman was very knowledgeable.

It is always a pleasure to get my biannual maintenance check over at AutoNation, especially from Paul Kim. They are always very thorough and completes everything within an hour. I highly recommend anyone to get their maintenance check here at autonation!

Ray was very nice didn’t feel pressured 👍🏽👍🏽

Hi, I’ve been trying to get ahold of Richard J. Hurtado for the past few weeks at AutoNation Collision Center in Long Beach. I’m having major issues with my truck, the side moldings came off damaging my left passenger door and driver front door scraping off paint and also denting in my door edges. After numerous emails and promises to fix the truck, I still didn’t get my issues addressed. I will go to the Bureau of Automotive Repair and make my report ASAP this week after no response to my issues. Also other sites will help me get the attention I need to bring these issues to table and for someone from this repair shop to acknowledge my frustrations. I have all logged service repairs for documentations. Also brought my sister’s BMW in for an estimate and now the receptionist said it was not found in the system for some apparent reason. What the hell is going on at this shop? My sister does have the original estimate with the shop’s information on it, upon calling the repair shop, her file was nowhere to be found. Female receptionist stated that Richard Hurtado no longer works there at the facility on the day my sister brought her BMW in which was last month. I spoke to Richard Hurtado myself a few weeks ago and was expecting a promised call resolving my 2004 GMC Yukon XL truck issues from this facility. I’m done with trying to track down Richard, so no more playing games with this BS. Promises after promises, really sick and tired of the hassles after hassles. It cost money, invested time, stress, and anxiety. I’m escalating this matter after today. All records will be provided as proof of what was done at this shop. I also have proof of emails as a track record on what what being done & promised to get my truck done at this facility.

We worked with David Gozo, what a spectacular experience. I have never felt good after leaving a car dealership. But Saturday was a great experience. I never felt pressured only supported. The level of knowledge was excellent. I would go back over and over again. Highly recommend this dealer and the David

I had a great experience with your dealership. I was not going to purchase a Toyota because I had my last one stolen. But your representative was so nice and assuring that technology has charged since the 70’s. Just the information your service give and the caring of how you feel.

Taking our car in for emergency service turned out to be a great experience. Very friendly staff and took care of everything quickly.

Our car dealer, Hector Arreguin, was very helpful in helping us decide whether or not we really wanted the car we had our eye on . I believe he did a good job throughout the whole process and it made it a lot easier on me and I think I will definitely go back in the future.

The salesman, (Axel Perez) He is the best!

It was a pleasant experience. The process was easy and quick.

Amazing from start to finish! Kevin Plate was outstanding and I will be sending all of my friends to him for their new car needs!

This is a very good dealer

great customer service as well the financial dept was awesome in making are dreams come true

I am really satisfied with the service. Everything was quick and straightforward. The agents are very nice and helpful.

Prompt and courteous service

The service advisors like Juan Benitez and Michelle Hernandez have an excellent fund or knowledge and they are very attentive to my needs and requests. I have been very pleased with their care of my vehicle. I always receive a detailed explanation of their findings and the repairs. I always feel like they are functioning in my best interests.

Their inventory is huge so there is little chance you won't find the vehicle you want. Helpful caring staff. They were all concerned about my time when I really didn't care bcuz it was a Sunday and their dealership is clean and comfortable. I even got a Free lunch, yes a free lunch.

I had been shopping around for several weeks some of the places that I went were extremely stressful but when I got to I donation from start to finish everything was no pressure I did finally get my car and I'm so pleased with it

I would like to thank Gordon Li of AutoNation Toyota of Cerritos for his superb service during my visit.

Truly an amazing experience, was in and out in no time. The customer service was like no other and the price that I got for my vehicle was amazing. Beating all competition! truly felt at home and proud to be a part of the autonation family now.

Large Dealership, Great Pricing & Great Customer Service.

I was greeted quickly by Miguel. He explained everything that would be done, got my information quickly and my car was ready within an hour. Miguel sent me a text letting me know when my car was ready and what all had been completed. Lastly, he walked me to the cashier and helped me get checked out and on my way. The experience was easy and stress-free!

Cerritos Toyota is Awesome!

the finance department it's beyond repair, the Finance Manager is way away unprofessional

they're very friendly , very helpful, they were able to accommodate to my schedule.. thank you so much

Carlos Lopez assisted me with my 2013 Toyota Tacoma after Check Engine lights went off! He gave me piece of mind when I left my truck there and within a few hours My car was ready and I paid nothing out of pocket! He made sure to find all possibilities available to get my truck fixed! Thank you!! You made my day!!!!!

great friendly service, and I got the best price around. there were able to beat the competition at Longo Toyota. Thank you guys!

Customer service is the best I highly recommend Rudy to family, friends, and anyone that is looking to buy a car. Set up an appointment with him awhile back when I started looking for a car. He not once called me to pressure me to buy he respected my situation before my appointment. When we finally met up with him to buy greeted us with a smile and made us feel very welcomed and made us feel part of the family. He was very helpful and had great knowledge f the Camry that we were looking for. During the process never pressures us into making a desiscion was very respectful and patient with us. During the wait for finance he constantly came to us and asked we needed anything just ask him. He was very polite and respectful thought out the process. Rudy and Toyota of Cerritos are the best. Left very happy and would definetly return for another car

they were great, not pushy, informative & gave us the best deal! Mahir went above & beyond with our financing

Great service! Customer service is top notch. Had the seller up and down because we weren’t decided on what to get and he didn’t have a problem. Always had a happy look very willing to accommodate. I would definitely recommend Mr. Brian Gonzalez. Great attitude. If ever looking for a Toyota it’s must to go and see him. Thank you everything. Wife loves the car!

There service great service

I was leery of buying a Toyota because of all the recalls but this was a Air Bag Recall they had the part & were fast & professional. Not to sound like a ad but I love my 4 Runner !!

great service experience, quick turnaround

Completely satisfied with the service...thank you so much AutoNation Toyota Cerritos

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Really good experience here at Toyota Cerritos auto nation . Ricky was my service advisor and he did a great job at helping us out and making the experience very easy ! Thank you Ricky !

The knowledgeable personnel and personal attention in finding the correct car for me.

The service people who greet you when you arrive are fantastic, they answer your all your questions, try to make your visit as comfortable as possible.

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Great service and very friendly service agents.

Everything is there and everyone is friendly!

nice place to get service.

👍🏻Great service!! Very friendly staff👏🏻

Great service and follow up except they didn't have all the parts on hand to resolve a recall item after being called in to remedy the recall

When I had a problem, the manager Kevin and the used car manager, Fred were both very helpful immediately and arranged to take care of me without delay. They did not take unfair advantage of an old lady and everything was done perfectly. I definitely recommend AutoNation Toyota to all my friends, neighbors and family because of the great service and kind consideration. My thanks too to Michelle and the service dept. for their efficient and prompt help. Eileen Fishman

They are very helpful, look out for what your needs are and help you get exactly what you want. Very professional and respectful. I recommend the quick service.

i struck a great deal on two Tacoma's and the customer service was excellent, finance Manager was quick and efficient, and overall process was a great experience. If you are in the market for a Toyota, go to Toyota of Cerritos!

Great place if you're car needs work.

Gina in Service Dept. was extraodinary, caring, professional!

Albert and Alex Bartra were great! They helped me with my purchase and my paperwork and made sure I got everything I need.

Good service and good communication

AutoNation is the best. Michele is great love my experience Thanks

I personally do not recommend this place to anyone. I had a very bad experience from the service person who helped me during the collision repair in the month of July last year and very bad customer service front desk. Why I am writing now is, I came to know today that the service person who helped me during the collision repair lied to me. I told him specifically that I did not need any after market parts and I was willing to pay the difference, if my insurance didn’t approve.He promised me that he will take care of that. The funny part is that when I met him first time in the collision repair center,he told me that do not use after market parts since it is a brand new vehicle. I trusted him what ever he said to me. During the delivery time after the collision repair I asked him about the the difference that I had to pay from my pocket and he said me there is no difference to pay except my deductible. I was surprised and I was happy that my insurance paid for the genuine parts on that day. He said me it’s a genuine parts The only upset on that day was that he didn’t had any courtesy to inform me that the vehicle is ready to pick up and I informed to the general manager about this. Today I came to know from a different service person Mr. Manney who helped me to fix my sensors (since I lost the the trust with the other service person ) that the bumper they used in my car was an after market ,when I went to fix my front sensors. During the collision repair they didn’t properly fixed the sensors and sensing on the opposite way. ie if any object or obstruction on the right side shows the light on the left side and vice versa. Thanks Mr.Manney for your professional approach,honesty,truthfulness and communication in a timely manner. It is more appreciated.

Have always gotten great service since I purchased my vehicle in 2013.

I bought a starter car for my wife at AutoNation Toyota Cerritos last Saturday. When I drove it away I noticed they’d damaged the windshield while I was sat in the dealership signing for it and sorting payment. At first I thought it might be some residue from a sticker or something, but I got home and checked it from the outside and confirmed it was a little crack, as if someone had dropped a tool on it or something when they were getting it ready. I called up immediately but got no reply, so left a voicemail. When the salesman called me back, he told me to bring the car back in and they’d see what they can do, and he agrees the crack wasn’t there during the test drive (we have photos showing as much!). I brought it back in when he said he was next going to be there. I got verbal confirmation from him and a manager at the branch that they would pay to have the windshield repaired, but later on the repair company called to say they couldn’t repair it and it would need to be replaced. At this point I’m told that this is too expensive and they won’t cover it, or even contribute. This despite the fact that they have conceded to me that the damage occurred in their garage. I’m really disappointed. For the cost of a new windshield that they know they damaged, they’ve competent lost my respect and any future business from me.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after banking hours. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after 5. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, and very importantly, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

Gina was such a great help!! Thank you for your service and getting me in and out. You made everything so uncomplicated

Service advisor was friendly and other employees were courteous. Service work was done in a tinely manner. Highly recommended for service needs.

Nice facility and very good service

Awesome people, made getting my C-HR super easy and quick. If your looking for a good salesman I recommenced Campos Awesome dude.

5 Stars! Had a little Hiccup at the beginning. But what I’m impressed about, is how they went above and beyond to make thinks right, and even better. Thank you Rudy, Carla, and Kent, for keeping me updated and communicating with me.

Very polite salesman. Explained everything about the vehicle clearly.

It was a very friendly place. I enjoyed the process and everyone was accommodating. I would buy more cars from this dealership.

This place is an absolute joke. I traded in a vehicle to which they were late paying off , had previous finance company calling me to get payment 2 months later and once they dinged my credit auto nation finally paid it off , now here it’s 4 months later and I getting notices from dmv that registration is suspended due to no proof of insurance , so apparently that vehicle is still in my name ....... WTF , I’ve contacted these people so many times it’s ridiculous .

Excellent Salesmanship and reasonable price

Great car buying experience with Freddy Estrada. Helped our extended family choose an awesome vehicle. If anyone visits Auto Nation be sure to look for him. Jimenez

Great people skill, straight to the point happy with purchase sale person Sean Waggner was terrific thanks Cerritos.

The speed and ease of purchasing my new 4Runner was amazing. Did some work online / email the day before and when I purchased was able to be in and out in just under an hour. Best car buying experience to date. 10/10 would recommend

My experience was good, waited in the waiting area until car was serviced. The waiting area was nice and clean My service advisor was very nice, went over what service my car would have and gave a estimate on how lot it would take.

Mike Gibson helped us though the whole process for our RAV4. Superlative customer service and we are looking forward to enjoying our new vehicle. Brad and Linda Gale

I always see Michelle Hernandez at AutoNation Toyota. She is very informative and a nice person.

Farah is Bouramand was outstanding. He made our lease purchase easy. Very helpful and attentive. Energetic and very kind.

Mr. Henry Rodriguez is the best salesman you can find to go to to buy a car. He treated us politely and he patiently and honestly answered all our questions. We are glad that he helped us buy our truck.

I’ve purchased 3 vehicles at the Cerritos Toyota. I’ve always serviced them there. My most recent experience was the first bad one. I waited 3 hrs for a diagnostic without a single update, was told nothing was wrong, only to leave and have the issue continue. The service I requested wasn’t performed. The service advisor just didn’t seem to care about my time or my continued business. I emailed (in response to an email I received from them thanking me for my service) and received no response. I was pondering a trade-in but clearly my business isn’t valued there any longer so I may look elsewhere.

Super simple. Explained tbings in detail and sales rep wasnt pushy about buying. They gave me a variety of payment options along with the benefits of toyota care.

do not buy from automation Toyota Cerritos this is the second time they scalped me the only one there was excellent was mahir the finance manager

Wife's car was hit and Farmers insurance recommended this shop. All work was done great and fast too

Customized service beyond compare. Friendly employees who made sure I received all the information I needed to make a final choice.

Experience was great and my sales guy was very professional.

Great customer service with friendly employees. We’re in top of making sure I was satisfied

It was great he got me something i could afford and gave me many options of models.

I was looking for 2019 Camry XSE White with red interior and a black top. Really hard to find. contacted several dealers no one had it. Spoke with Josh Yu he told me they were going to get one within a week, When they received it he called me, We made the deal over the phone. I got exactly what I wanted 😍 Thank you Josh!

Excellent sales Service and also post sales. All the staff are really friendly and listens to your concern. I would recommend this dealer to anyone who is looking for a new or used vehicle.

My experience was fairly quick and easy. Salesman was nice and friendly, not pushy.

Car repair

Excellent service.Went out of is way.

Purchasing my new 2019 tacoma trd off road 4x4 was made easy thanks to Albert! Went for a test drive and negotiated to a fair price. Couldn’t be happier with my purchase

The last time I got my Tacoma serviced at Toyota of Cerritos I swore I would never return to to terrible customer service. The gentleman that helped me was terrible and made it seem like me being there to get my truck serviced was an inconvenience to him. But last week I had to return to get a recall taken care of. A young lady I believe her name was Bianca helped me out. Her customer service was absolutely incredible! She made me feel welcomed she took care of me and my truck! Due to the incredible turn around in customer service from this young I will be returning in the future for my trucks services!

Best customer service I've got in a long time. I was there for a while but the service remained the same as it was when I first arrived EXCELLENT! ! No PRESSURE. Sylvester gives the best customer service ever.

We thank the staff of Autonation of Cerritos for the superb service they rendered to us. Dr Zee fastidiously explained to us all the details of our enquiries. Mark in accounting also dispassionately broke down the options we need to take. We have never been served with such cordiality and honesty in a car dealership. We appreciate it very much. Lionel and May Ann

Great customer service when I took my car for service. Thanks Gina!

This is the first time I bought a Toyota and my salesman Ray was extremely helpful. He made my car buying experience extremely easy for me and was very patient when showing me all the features of the car. I would definitely recommend Ray especially to any woman buying a car by herself.

Zero rating. Disgrace of a Toyota dealership. The Voodoo Blue FJ Cruiser you see advertised was originally for $14, 905. Sales rep Ahmad showed me the FJ and said he did not have the keys so i could not start it or test drive it. I signed a temporary agreement to buy it after test drive. He called me and said FJ had numerous mechanical problems that will cost 2k to fix, i spoke with so called manager Kent and we agreed on $800. My brother thought that was too much and spoke with GM Kevin. I test drove the car next day and it can only be put in 4WD and not the rest and it jerks on high speed. Long story short the GM Kevin came out and told me this car has numerous mechanical problems and is not safe to be on the road so he plans to return it to Toyota since he will lose money trying to fix it. Next day he lists the car for $18,524 as you can see. Read the rest on BBB since i can only write so much here. Do not buy this junk. They will use your money to patch it up and make profit.

Haggle free. Sean Waggoner was my sales rep. I told him what I want and what my budget was and he got me exactly what I wanted

The customer service was great this is my 3rd Toyota from Autonation Toyota from Cerrito I went from a 2016 Camry to a 2019 CHR.

Bianca & the team was amazing, I was out in 35 mins! She’s awesome!

I took my car to the dealer to fix the back camera and the manager came out tell me that they can’t fix cause it’s was third party where they took the car to put the camera. On contracts it doesn’t say it third party. And now they don’t want to fix it. And I try to explain to the manager and then he say we can dance all day that’s not professional

Very happy with the speed and quality of service.

the great service I got from Michelle Hernandez. she is very professional and knows her business

Great Sales rep, Victor. Very professional and knowledgeable. Got a good deal on a 2019 4Runner. Victor was great. Also, enjoyed talking to Jorge in finance. Dealership was clean and well appointed. Overall, a good car buying experience.

As soon as I walked in I was welcomed and Mr Farshid Boroumand made this experience easy fast and answered all my questions I had. I’m so happy and love this dealership everyone there is amazing thank you so much for your wonderful customer Service and all the beautiful smiles.

We bought a RAV4 2018... we just love it. Cerritos had just the car we wanted. Service was great.. would definitely recommend.

I usually dislike the whole purchasing a vehicle process , but at Autonatio the whole purchasing process was fast, and pleasant. Everyone at Autonation was helpful. They work with you to make sure you leave happy.

Overall Customer Service.

Nice people and excellent service.

Fast service, friendly and nice waiting room

They were very customer friendly but once I paid for it they don’t call back, it was used car so it was dirty it hadn’t been detailed so when delivered it to me you could see there were a few issues with window and paint

easy to work with and very informative

I really enjoyed working with Benjie. He was thorough in his explanation about the car and the big selling point was his pleasant manner.

Great service, great selection, and great sales team!

My first visit got out happy. the service was quick . I hope that my future visits will be the same

Michael Gibson the sales person I talked with was very polite attentive and friendly. He explained everything in detail and was helpful all thru the purchasing process. The finance manager gentleman (sorry I forgot his name) was very professional and friendly. Also very important reason for me to choose AutoNation for my Toyota Highlander purchase is they sticked to the price they quoted me online no hidden fees or “dealer installed accessories” gimmicks or anything. It was a straight thru process and I’m very happy with my purchase.

I loved everything about my experience there. They helped me get my 2018 Toyota Camry which I love and the staff was so friendly / professional. I’ve recommended my friends who are looking for a new car to go and experience what I did . Thank you everyone at Autonation for helping me to get my dream car , Amir K .

Brian was a great help when we walked into Toyota. We let him know what we were looking for and he quickly brought us the car. He took care of us and our questions and concerns. He made buying a car pretty easy on us. Hight recommend! Thanks brian

The people are very professional and helpful. They really explain to you what’s needed no hassle at all

Exelente servicio de toyota y su equipo

The service was excellent...Friendly and kept me updated on the repair-We in the past has gone to Whittier Toyota-purchased 10 cars in the past 12 years...Both places are Awesome...

A family member just wrote a check paid cash for a car and it still took over 2 hours to just do the paper work at this dealership. My husband and I were thinking of purchasing a Toyota but we will never step a foot at Toyota of Cerritos

Random call to this dealership connected me to Edward. I was interested in a new CH-R and already made a couple of other calls to other dealerships. Instead of dealing with another salesman, Edward gave me the best customer service. Ended up buying the car same day. Car buying experience would be much better if salesmen had customer service background.

I have always had excellent service from this dealer. From Mark the sales manager to the service center. I have purchased 4 cars from this dealer in the past 10 years and will continue to give them my business. Thank you for the spot on and friendly service.

There is no doubt that customer service has a lot to do with selling, I went to check in three different locations and Autonation was the one that makes feel very welcome and important to them , as soon as I stepped in Albert Barraza welcomed me and offered to help he was amazing has an exceptional customer service he was very patient, and polite I really thank Albert Barraza and Alex at the Finance department they really want to help their customers , They stayed until 1 o’clock in the morning until we finished the paperwork I gave these guys two thumbs up ��and 10 starts � for his dedication, customer service, and all their hard work, Thank you very much

AutoNation Toyota Cerritos is the place to go for a good experience when buying a car. Bassam Tayara and Ray were so helpful.

I got a great deal on my Toyota CHR, Axel and Bhezad were great! I have purchased many cars at other places and this is the most pleasant experience purchasing a car I have ever had. Axel answered all of my questions promptly, and Behzad gave me a great financing deal.

Was fast and efficient. Erik was great ! Took care of me

Very happy with the speed and quality of service. From beginning to end the service team was incredible and finished my car pretty fast.

Had issues with a oil leak before we left the lot, they had mechanic look and we were told it was from detailing. Brought the vehicle home next day faded up and it needed 2 qts oil. We returned the vehicle asap. We were told money would be returned but it wasn't and I had to make my first car punt on a vehicle I don't own and they probably have already have sold it again! Will not go back!

Great service at Auto Nation Cerritos!! Sales person Morris Azim who sold the 2018 Camry LE to me was awesome!

Sales man is good he listen to you and easy to talk to i got good time in cerritos toyota i recommend autonation toyota cerritos

Return customer calls. I've left so many messages and can't get anyone to call me back.

I met with salesperson after setting up an appointment . Bassam was very professional. He explained every little detail of the process, I’m very happy with his service and I would give him 120% percent for his work. I had my new truck ready to take home in less than 3 hours. Thank you very much for all your help Bassam .

So I had an appointment scheduled with a sales person who sent me a confirmation email & text to both have my car assessed and to view a car I was interested in which I had put a reservation online as well. When I got there not only was the person I was supposed to meet with not there but neither was the car...it was supposedly at the shop. What's wrong with these dealers in the Cerritos Auto Center..twice in one week? I had an appointment set up by you guys which were confirmed multiple times and you then it just happens to go out for service that same day? Obviously not hurting for sales. Guess I'll be going elsewhere!!

Such impressive professionalism! First time buying a new car without haggling with the sales team. I just sat there and waited for them to offer me discounts and amazing deals. The shortest deal I ever made buying a new car. How can you say no?

They are beyond helpful and gave a discounted price that included a lot of service. Completely satisfied!

George was amazing, not pushy very patient with me, he realized i needed a car and did everything he could do to make sure i got the car of my choice and within a reasonable amount of what i was willing to pay. I will go back to Toyota of Cerritos because of him. Thank you for having an amazing salesperson.

Got my 2018 Tacoma from James Han, hassle free. Gave me a quote online for a specific truck I wanted. He reserved the truck for me until it came in. I went down to pick it up with no problems at all. Came home with the truck I wanted and got the price we talked about. If your looking for a car, head down to Toyota Cerritos. The best car buying experience I had!

Does anyone really enjoy buying a car? Especially for a woman it can be very intimidating. Not at AutoNation Toyota Cerritos. I worked with Brian G. And he was friendly and not pushy or condescending (trust me I have seen it all!). I had done my research so I knew what I wanted and what would be a fair price. The used cars here are “no haggle” and priced fairly (unlike the other well known no-haggle car dealer that is WAAAAYYY overpriced). Brian went above and beyond helping me find what I was looking for. And I was offered a fair value on my trade in as well. If you’re looking for a car. I would start here. And ask for Brian G!

Does anyone really enjoy buying a car? Especially for a woman it can be very intimidating. Not at AutoNation Toyota Cerritos. I worked with Brian G. And he was friendly and not pushy or condescending (trust me I have seen it all!). I had done my research so I knew what I wanted and what would be a fair price. The used cars here are “no haggle” and priced fairly (unlike the other well known no-haggle car dealer that is WAAAAYYY overpriced). Brian went above and beyond helping me find what I was looking for. And I was offered a fair value on my trade in as well. If you’re looking for a car. I would start here. And ask for Brian G!

Great Guys to work with, did everything I asked and then some. They followed up with me to make sure that I had a great experience and that I was very HAPPY! Would give them 10 out of 10*'s Mark and James were great!!!!!

It took me longer than I tough but people who work there is really nice thanks to tiffany baker she was great

I bought a silver Mercedes ML 350 2012, we were so excited to have it. We only have it for 3 days until the AC just stopped working, we took it to the dealer and was checked and they told us there’s no problem about it, but as soon as we took it out from the dealer within hours the same problem started again(AC not working). Then we returned it, the car stayed there for 3-4 days and soon they found out the problem but this time they told us that the warranty does not cover the problem so I talked to the used car manager about it and he gave authorization to the car to be fixed but the car stayed there for 6 days, finally they called and said the car is ready and problem was fixed. We got there and My husband took the car as soon as he started the car there was no AC or air blowing at all. We have to leave the car again there.. So we bought a car that we really like but we only drove it for a few days and it broke down. It did not even stayed in our garage that long. So it means that they don’t check the used cars they sell as far as we are concerned.

Sabrina was the service technician and she handled everything very professionally, got back to me in a timely fashion, Everything I needed was done on the car. I appreciate her hard work.

Steve and Greg Baldwin were the ones the helped me when I saw the 4Runner TRD Pro that I’ve been looking for. I replied over their automation website and they were quick to reply and help me talk over pricing. When I got their, there was no price haggling and it was a quick in and out but unfortunately there was a long wait in finance but it was not their fault. Seems like everyone was buying a car that day! Loving my white 4runnee TRD Pro!

It is so nice of a feeling when driving away that you could not have gotten a bitter deal anywhere else. Cerritos Toyota goes above & beyond to give you a fair deal to the point where we bout 2 new car within 7 months. Morrie Azim our salesman work hard to give us the best deal, Kevin the Manager "Boss" stop by & talking to us just to make sure that we are happy with there service. I give Toyota Cerriros top reading with two thumbs up �� and 10 stars... Sincerely, Lyn Walter

Got a 2007 Toyota Tacoma a couple weeks ago. When they first posted on the truecar, the truck was priced $6700. I called to make an appointment, and they said they just got the car and it needed to get some repaired and detail. Waited a day, sales person gave me a call and told me the car is almost ready but the price is $9700 now. I was quite surprised on the price hike but ended up closing a deal with Benjamin. No haggling price here, paperwork done within hour or so. Car is in very good condition, nothing wrong so far driving it. Thank you Autonation

I bought my 2018 Toyota 4Runner in westminster dealer but i lived in lakewood so the close one for me is this Autonation dealer but they never get me wrong.. they help me as soon as i get there and staff name Miguel is so friendly and checked me in already.. Very professional and easy to talk too. I saw all the 4runners they have and I wish I went there coz all their regular 4runners change the regular wheels to the TRD wheels and tires.

I am a happy owner of a Toyota Highlander since 2016 and since then I have brought my car for service to Toyota Cerritos. Every 6 month that I visited their location for my car service. Their friendly agents make sure I understand everything that they did to my car. Also when I need to replace something to my car they always offer me options. Thank you

Excellent experience working with Benji (Benjamin Pulido) at Autonation Cerritos. He was very responsive, provided lots of options and information, no pressure and helped me decide on a great deal. The whole team did a good job - Alex with financing, Mike with the test drive and Kent with the trade-in value - They all worked well together as a team to give me confidence that I made the right choice and got a great value. I appreciate their effort and will certainly go back here again for my next purchase.

Bryan Gonzalez gave me the best price around and his partner Steve Mejias delivered our vehicle quickly and was a true professional. Thanks guys

Kris T. Was professional for the most part but he did not explain everything that was going on with my car. Thank you for the service that you did provide. Excellence is what I believe Toyota AutoNation is about and I should never expect anything less.

I unfortunately did not purchase my car here but thank goodness I can service here. Chris is the BEST advisor. he ROCKS. Thanks Chris, you got me as a forever customer.

Leo did a great job talked on the phone gave me a price went to the dealership signed paper work with Mark Duffy very nice people no hassles no playing games on prices no pressure to buy anything great experience thank you for doing business correctly

The waiting time killed me!! They told me that I was only to wait 1 hr and end up waiting 3 hrs.

What can I say great service . Friendly staff that answered all my questions and concerns . Thank you Kimberly Quintero .

Fabian at AutoNation Toyota in Cerritos sure knows what it means to give service with a smile. I couldn't be more happy with the service he provided this week. He listened to my problems and made sure that all my issues were taken care of. I knew exactly what to expect regarding my bill because he kept me posted on all costs. I really appreciate kind people and Fabian was just that!

Had a good experience buying my Highlander here. Professional and courteous. I expected more car-salesman shenanigans, but no. All good

Great service and the people there were so nice.�

I strongly recommend this place, they have us a great deal for our 2018 Corolla XSE. Jonathan Lozano is a great sales representative. Very patient and very nice. He helped us big time. I strongly recommend Jonathan Lozano to help you with a car.

Morrie was a great help in leasing my new 2018 4runner. Gave us a deal that we were comfortable with and didn't make it hard to negotiate monthly payment. I will definitely be going back to purchase or lease any new car in the future! Plus their burritos near the service department were amazing! Thanks Morrie and thank you Toyota Cerritos!!

Alex Vargas and Aaron Samuel were beyond amazing throughout the process of purchasing our new vehicle. They made everything simple and had the best attitude, I would recommend everyone I know two these guys! Thank you!

I haven't purchased a new vehicle in over 10 years and had anxiety about doing so... I went to Auto Nation Cerritos because of the reviews. I would like to say this was the best car buying experience I've ever had, I told Benjamin what I wanted and there was no pressure.... Benjamin and Aaron listened and delivered..... I was in there only for a little over 2 hours and drove away in my blizzard pearl 2018 Highlander.... thanks again guys for the wonderful experience and for helping make my dream come true �

John Nguyen was an expert adviser. I needed to replace all 4 tires of my 2012 Tacoma and he was very helpful recommending the right size and make of tire to use. The service could have just taken a few hours after checking the brakes, battery, replacing the windshield wiper and changing oil but he noticed that the tires that was sent to Toyota was considered new but made 3 years ago, So he sent it back to be replaced with a newer ones. I would have never known the difference, but he said if you pay for a new one you should get the right one. I appreciated that gesture. It took another day to have my truck done but I didn't mind. I got the very best service from Toyota Nation-Cerritos

We were treated like we were cherished family by each and every member of the staff. It was truly a great experience.

Honestly, I visited AutoNation Cerritos thinking that I’d have to fight for a good deal on a vehicle that I wanted and not be pressured to buy anything else. This didn’t happen! Alexander V. was there to answer all my questions and did whatever he could to ensure my wife and I were completely satisfied with our new ride. His customer service is top tier and is the reason I drove off the lot in my dream car, a 2018 TRD Off Road Premium 4Runner! My wife and I were so pleased with his service that we plan on sending our family to him anytime we need a new car. Thanks again AutoNation Cerritos and thank you Alexander V for your excellent service and for making my buying experience a great one!

Went to go check out the new Rav4 and Camry. We were greeted fairly quickly, which was nice, but the disheveled old man left us when we said we would be buying in 3 months. Literally turned his back to us, walked away, and never came back. After he left, nobody came to help us. We were poking around the lot for 10 minutes, and 9 of those minutes were were completely ignored. Nobody to answer our questions, open locked cars, or show any interest in us as potential customers. Some of their front lot used cars are in pretty shoddy shape, and there just wasn't anything good about this dealership. There are plenty of other options, and it doesn't take long to see what dealerships care about their cars and customers, and which ones are just a business trying to take your money.

Joe Park was so very nice to us, he could not have been any kinder to us! He found us the perfect car that we wanted! We love the car..worth the long drive from Simi Valley. We are very happy with your dealership and would buy again from you.

Auto Nation Toyota in Cerritos is the best place to buy a car. They really help you make you dream come true. The people are so friendly and not pushy at all they give you your space and help you make the best dissison for you. I met the best guy Zee Zelda Elrifai he was very attentive and help use find a new car for my family. He helped use get the best deal so don't forget to ask for him. Hes the guys who can get the job done. Thanks Toyota in Cerritos

I've been servicing my Toyota cars for over 20 years. They've always been well taken care of.

Thank you Jonathan L. For going above and beyond to accommodate me. Loving the new car thank you again!

Great customer!! Took care of me and kept tye service center within my budget thanks alot guys!

Hi my name is Erwin Arechiga I got a bmw 2015 series 4 M pack I was so happy with my purchase one because the car was not even ready and Erick Garcia take me to the back to where this car was that showed me I fell in love and then he was able to get out this car clean properly checked with in 3 days and also thank you too AUDEL THE PORTER FOR being Helpful in all this !!! You guys did a great THANK YOU SO MUCH !!!! These guys will help you out forsure and take care of you thank you

Yo estoy contenta porque me dieron la oportunidad de manejar el carro de mis suenos y sin importar si las personas tenemos seguro o ATTN nos dan la oportunidad de demostrar que también nosotros tenemos derecho a que crean en nosotros y que también podemos ser honestos no solo si tienes social bueno,lo digo porque viví una mala experiencia en otra agencia Nissan y me sentí discriminada la verdad..

I always go to Sabrina who makes sure everything is handled for me! We moved last year and started going to the burns park Autonation which was much smaller and took longer, we’ve recently moved back and I’m so glad, I always know I’m taken care of at Cerritos autonation

I am EXTREMELY disappointed. I bought my new Rav4 with a Free, 3 year scheduled maintenance agreement. At 14K miles I get a message when I start my car that it needs maintenance. I go to the Cerritos CA Toyota dealer when I purchased the car. I am told it needs an oil change, tire rotation, 15K mile 4 wheel alignment and 14K mile 3 filters changed. I say "go ahead" I have a 3 year scheduled maintenance agreement. I am then told that the "scheduled" 15K mile 4 tire alignment is not on the "scheduled" maintenance list and that the 14K mile filter replacement is also not on the scheduled maintenance list. I ask why they "schedule" work to be done and then do not have that specific work on the scheduled maintenance list. I am told that is the way it is. Well, the way is SUCKS. When I agree to a Free "scheduled" maintenance for 3 years and the company themselves schedules work to be done then it is SCHEDULED. So, the oil change and tire rotation (about $50 I guess) is free but I have to pay the $180 SCHEDULED other services. I highly recommend that anyone going to purchase a Toyota get a WRITTEN / SPECIFIED agreement of what is meant by "scheduled" maintenance.

Overall experience was good minus the long wait time.

The best car buying experience I ever had. Thank you so much to Sagar Timalsina for being so helpful, patient, and making it possible for me to take home my dream car the Toyota C-HR. This young man is a sure asset of Cerritos Toyota. Thank you as well to Carla Melean for finalizing the transaction in a short period of time. Toyota Cerritos...you're the best!!!

Jonathan was an awesome sales man, I got all my paper work done in less than two hours....excellent service. Loving my 2018 Toyota Camry

They beat the price quote I brought from another dealer by a huge amount. Yay.

Always do great work and this last time when I had a problem they fixed it in the parking lot right there on the spot no charge!

My husband and I only Like Michelle in service to wait on us. We bought a new Rav4 and also a new Tacoma,we like them both. Michelle goes over everything with us! She doesn't oversell. She lets us know what to expect on our next trip to see her. Thanks Michelle and Auto Nation...Helene and Juan Pardo

Salesman was very nice and friendly. Works with you to make a good deal. Would recommend stopping by to anyone looking for a new or used car.

Yes I’m so happy with this place , I got my car a year ago and happy to said I love the service special Claudia nogera she is the best for me , I would like to have her every time I bring my car for service that’s all I can said and I feel very comfortable with Cerritos toyota is the best place to buy a card .

A very generous 5 stars to all the gentleman who helped me in selecting my car. Shopping for a new car was a big decision for me and I made the right choice in coming to Autonation for my vehicle. The car is beautiful and every detail was explained perfectly to me. I am very pleased with this entire experience. Thank you Mr.Gibson and Mr.Elrifal for all your help. I highly recommend this dealership.

Service people like Mr. Kris Sharma. He was very nice and very patients to help me , I think he's the best! I highly recommend his help!!

For my purchase, I knew about the car before coming, AutoNation Toyota Cerritos had the combination that I liked, I got online price, negotiated a bit and agreed the price before coming. When I came, check out the car a little bit then went straight to the paper work. Because of the Black Friday weekend, it was busy. But, Everything was straight forward and easy.

Best Deals Ever! Great Customer service from front desk to Sales Rep (Sisira) to Closing agent (Jarvis). Highly recommend Auto Nation Cerritos

A Big Rip off had to pay $143.00 because my gas cap was loose and not covered my warranty���I will never go here again. All about money not the customer service. I'd rather go to Iraq to get my car fixed�����

Excellent experience and would highly recommend AutoNation Toyota Cerritos. The dealership held our car for us for 5 days and were consistently communicating with us throughout the process. When we arrived to purchase the vehicle the team of agents we worked with were professional, courteous, and enthusiastic about helping us secure our car. I would definitely recommend a trip to this dealership if you are looking for the white-glove treatment!

Honestly I could never have been happier with the way the service was handled. The best experience I have ever had getting my first brand new car. Sergio was literally the best sales man you can ever have. He is great and I would recommend everyone to go to him. Out of 10 I give him a 20. I will be back here for a new car in the future.

Super awesome service today from Mena in sales and Aaron in finance. They really came through for me, and I love my new car.

They took the time & excellent effort to help us get the vehicle we were looking for. We are very happy that Freddy & Jarvis at Cerritos dealership took such good care of us!

Albert Barraza is a very patient, helpful, and friendly salesman. He earn the 5 stars. He help me purchase my Sienna. On the pickup date, October 12, he was busy. So his associate, Pedro, help me. I would also gave Pedro a 5 stars as well.

We love our 2015 Venza. She is exactly what we wanted and we had searched for a long time to find her. It was a long drive from Costa Mesa to get her at the Autonation Toyota in Cerritos but it was worth the drive. Thanks Ray for your great service and help in our dream Venza.

Toyota Cerritos California takes care of their customers. Special thanks to Gina Dale. She did a great job. I have to give thanks to all that was in contact with my car. Good job to all !!!

Erick Garcia was an amazing salesman super professional, provided me with all the information I needed to make the best decision I could for my vehicle. 10/10 of would recommend to everyone trying to purchase a vehicle.

BAIT-AND-SWITCH DEALERSHIP!! My mother purchased a car from here a week ago and had the worst customer service experience. She ultimately purchased the car because it was exactly what she wanted and it was a great deal. However, the sales team pulled a bait-and-switch on us that didn't work. THIS IS ILLEGAL. We found the car online and called the dealership, they sent us an email to reserve the car to test drive it that weekend. We were in contact with the sales representative, Sergio, everyday from Wednesday until Saturday as we were filling out online forms to trade in a current car. We were sent confirmation emails stating what car was being reserved and it included ALL CAR DETAILS & THE LISTING PRICE of $23,889. So when we arrived on Saturday and Sergio told us they had a "NO Haggle policy and that the price listed on the car is the price you pay" we were shocked when he pulled the car around and the sticker on the car said $25,500. I was floored to think that someone would actually try to pull off an illegal marketing tactic, bait-and-switch. I assume Sergio thought that because we were female we would be an easy target. I pulled up the confirmation emails stating the actual listed price and told him we would be purchasing the car for $23,889. He looked stunned. The finance representative, Alex, who was abrasive and irritable, then proceeded to try and give my mom an interest rate well above the current APR at the moment and would not budge. They had us in the dealership for over 3 hours trying to sell us every mark-up possible, they seemed to be taking their time on purpose to wear us down. We decided to find our own financing outside of this dealership. Clearly their tactic is to price cars online for a great price, lure you down and switch the price on you, then get you to finance for an insane rate. Avoid this dealership unless you're smarter then these "hagglers" and have the patience.

Mike Gibson is a very professional sales representative. He was very accommodating and answered all my questions that made the buying experience a real breeze. Likewise, a shout out to your finance manager, Aaron, for his assistance. Will recommend this store to my friends and family.

I bought a car from Erick Garcia about 3 months ago. He was really kind and understanding with me. I had a budget and he made sure to work with me. Even though he's young (By the looks of it the youngest guy here) he's a great salesmen and has a really great understanding on how to treat customers. What has impressed me the most by him is that no matter how many questions I have he always has an answer for them. Even 3 months after I bought the car! I called him recently about a check engine light. He recommended I check the gas cap and sure enough that was the issue. I didn't even have make a trip to the dealership! Highly recommend him to any perspective buyers!

Shout out to Mr. Rodel Angeles for helping and giving us good deal.

I’ve now dealt with sales and finance 3 times at this dealership, they have always strived to make it a quick smooth experience. I couldn’t be more satisfied with my recent car purchase. Thanks AutoNation team.

Great experience! Ali Z. was great! Will come back again.

I recently traded in my old car for a leased 2018 Toyota RAV4. My experience was top notch! The entire transaction took much less time than I expected and I am IN LOVE with my new car! I am honestly excited at any opportunity to drive it. Everyone we encountered at Autonation Toyota Cerritos were incredibly friendly and helpful. Special thanks to Mike Gibson for finding me the car of my dreams. THANK YOU!

The agent in charge of responding to email inquiries called me and informed me that the car had not passed inspection and would not be offered for sale in their dealership. She further inquired about the car I needed and got all the info from me, and stated that she would call me if such a car would be available in their dealership. She polite and very profession and very eager to help

Always double check your quoted pricing prior to leaving and NEVER trust a verbal price quote. Had them change my low beam headlights, quoted about $60 for the pair of low beams which was fine, I knew it was about $15 more then I could have paid somewhere else but I could live with it. Then asked how much for the install and was told $60 for the pair which I thought was steep for installing freaking headlights. The service rep told me he'd only charge me for one side of the install and he'd switch out the easier side himself. When I go pick up my car and start reviewing the charges I see that they are charging $100 to install the headlight and that's just for one side! When I went back and questioned the price difference he gave me some crap about them having to remove part of the bumper to install the headlight. Remove the bumper? Seriously? Save that s*%t for someone who believes it. Last time coming here, going back to Longo Toyota.

I took my truck for repairs and the return my truck scratched up everywhere they're really unprofessional ¿¿¿¿¿¿

I'm very upset with the service from Johnny Hernandez at the Cerritos Collision Center. I had an appointment wit him at 10:00 am, waited for an hour for him then an 1:30 mins later I was told he was not able to service me. Furious, and a waste of time.

My 20-year-old Corolla's transmission gave up the ghost on the freeway, and together we were towed to Toyota in Cerritos, California. I was received with courtesy, patience, and professionalism, and accorded a rental car for the duration of the necessary reparations. The person I most dealt with was Joseph Ramirez, who was helpful in the extreme, but every other person who helped me there was cheerful, efficient, kind, and patient. An excellent and reassuring experience.

Albert my sales guy was amazing he helped me with what I wanted. Even though he was off at 4 he stayed and waited for me I left at 9 and he just kept a smile on his face and was so patient on explaing everything to me on my new tacoma. He deserves a promotion awesome sales guy.

I would like to say Thank you to Zee for a very satisfying purchase experience. He makes the purchase easy and fast.

On Wednesday after much searching we went to Toyota de Cerritos ... It was like 7:30 pm ... We attended Albert Barraza, I think he is one of the best sellers of that store. I do not doubt that there are others also good ..but Albert gave us an excellent deal, we were almost gone without buying the car and again we were able to sit down and with his patience and kindness, answering all our questions and also others that we had not even asked that we had no doubts, at final we were sold a Rav 4 Platinum, we came looking for one and that we charm .. I give him a 5, I give a 10 to Albert for his patience and courtesy ... I think that boy should be promoted because he deserves it and the store would win a lot with its leadership ...

They work with you and are very helpful. Our sales person was Jairo was our sales person and he was nice and honest.

We had an amazing experience with Rachel Nunez! she was very informative on all the vehicles we had questions on, and very helpful with helping is decide on the vehicle that is right for us at the moment. She made the process very easy and smooth! When we're ready to get another vehicle, we are definitely going to see her! We recommend anyone we know who is looking for a car to see her!

My daughter went for her regular maintenance schedule and that stupid service advisor told her to replace the tires. The tires are brand new and just installed last month. The advisor also suggested a lot of additional work that I think were nonsense. I would like to have your Management check this malpractices or I myself will complain to the State of Consumer affairs. Sorry that one bad egg is ruining your reputation, if you have any.

After 6 visits & you still can't fix my daughter's locks / & telling her too much perfume could be making her locks stick / Are you kidding me? / where do you find these techs?

I worked with Mike Gibson online through the USAA Car Buying Service, which I had used for my prior car purchase. He was responsive, honest and great to deal with. I had the model picked before I arrived at the dealership and the only thing I needed to do was test drive it. The only knock I'll give him is that when arrived to test drive it, he couldn't locate it. Turned out the battery was dead so I had to come back the next day. He made it right though by lowering the price. I do not like buying cars because I feel they try to keep you there as long as possible. However, using this service was fantastic as you can walk in with your certificate and say "I want this car at this price, write it up". I might have spent 1 hour on the day I actually purchased it, and half of that was just waiting for the paperwork. The finance guy gets a thumbs up as well. Mike is a good, honest guy and I'll buy my new Prius through him if he's still there when it's time.

Claudia was awesome to work with! Very professional and completely on top of things!

This was my second time leasing at this dealership. I had an accident in my previously leased Corolla and the salesman, Freddy Estrada, was extremely helpful in finding me exactly what I wanted. He was very attentive and followed up with me in an appropriate way considering I was having to deal with the fallout of my accident. He even had the car ready to go when I made the decision to go forward with leasing again. The reason I'm not giving it a 5 star is because the sales manager did not read my paperwork correctly or completely or bothered to check that I was a returning customer and she was asking questions pertaining to my social security. Whatever the mistake was on her part, I was still able to walk away with a great deal. And I'm very happy with my new Corolla.

I think the service department is HORRIBLE , the service dept staff are lazy, every time we have been there worse customer service, If I would have known we would have taken our business else where, people really get paid to do absolutely nothing wow , I'm in the wrong business, each time I or my son have taken his car there nobody helps us not to mention there's no customer's, and when we do get help after standing there while they finish there conversation to each other, they act as if we are bothering them, just ridiculous and the manager was somewhat of a help today as he also was a smart ass,, so much for customer comes first

I think that every time I go to this Toyota dealership I'm going to get fantastic service.

I was very pleased with the courtesy and efficiency given me when I took my Camry in for servicing. Making the appointment was easy, the cost was fair and time frame to complete the work was accurate.

Very friendly and very helpful I love my car thank you guys!

Brought my 2015 RAV4 in for service today. Handled my appointment and maintenance work with professionalism and friendliness. Even got right to it when I showed up early. Thanks!

Excellent customer service. From sales to finance they really did a good job helping what i want.

I did have to wait a little bit for my appointment but that was because the gentleman that led me in said he would page the person I was supposed to see. Still giving 5 stars because Steve Mejias gave excellent customer service! He made the experience awesome and he was compassionate as my mom said. Felt bad asking for more info which is expected. James Han was also awesome, he was the one I was originally supposed to see and felt bad that I had to wait. Would recommend either one to anyone that is looking to buy a car

A great place to go to get your Toyota. Everyone was helpful, patient and explained procedures along the way. I did a lot of research before and visited other dealerships. AutoNation stood way out from the rest. James was great on the phone when I first called and in helping get me the exact car I wanted. I will send my friends to AuotNation and tell them to ask for James when looking for a Toyota. So far (it has been only a few days, however) I love my new 2017 Rav4 Platinum and recommend AutoNation Toyota to anyone looking for a quality car, quality service, and quality experience overall.

I would have liked for them to change my oil since my maintenance light was on when I brought it in for the test they were doing on my engine they were checking to see how much oil my car was consuming so it was being tested. They were checking to see if my piston were wearing on my engine . My car passed the test so I didn't need a new engine. My only complaint is that thd oil wasn't changed .

Fresh out of college going into my first real job, and I needed a car asap. I was fortunate to have Mike Gibson to help me make the process quick and painless!

Got my 2017 corolla from here last Saturday, Dennis was helping with great service and friendly attitude.

Awesome service all around! From the sales to the service department, everyone is professional, friendly, and helpful!

The the service was OK. However paying for it was not. When I leased my truck I also bought the service package that I thought was in effect for the life of the lease. Apparently no so. I feel I have been I misled at theme of the purchase.

I really hate writing bad reviews but I had my dash replaced due to a recall. They scratched several areas inside my car, broke knobs, left adhesive on the windshield and left a loose screw on the seat. 6 weeks later, my glove compartment and passenger airbag detatched from the dash. It was discovered that 2 clips and a couple screws were missing. Its fixed now, we hope!

Their service is second to none. These folks go out of their way to put you in a suitable vehicle and the service department is also top notch and very efficient. If you are in SoCal and looking for a great new or used car I highly recommend Toyota AutoNation.

Great service, during my years of driving this dealership has given me the best service, price, selection. I won't go anywhere else. Thank you Toyota

Thank you AutoNatio Toyota's teAm work ,you are guys very friendly and so helpful I love it

Since the purchase of my 2016 Yaris in Oct 2016 (Rachel Nunez/sales) and my current appointment with Michelle in Service...it has been ALL positive. When you have to drive nearly 100 miles/2 hours from Apple Valley to get my Yaris taken care of...says a lot about them. Unfortunately my local dealership in the High Desert was less than helpful (twice). Worth the time & drive to do business here. THANK YOU Auto Nation Toyota Cerritos.

Ayer fui a querer comprar un toyota corolla 2017 pero tuve una mala experiencia cuando online me dieron un precio y despues de llenar papeles me dicen que el carro que me dieron el precio ya no lo tenian y querian darme otro lease o mas caro

A very smooth experience, since it was my first car buy they made it simple and easy. I would highly recommend them to anyone searching for a car.

Went to buy a new 2017 toyota corolla they sendme a price online but went i went there tollme they allready sold the car after we fillup all papers so dissappointed in my first car buy!!

My first time visiting auto nation Cerritos . Jonathan was very helpful and took his time with me. They offered the best price that I couldn't refuse. Customer service was excellent and will recommend this dealership in the future.

Aleander and Jarvis are the best! They made my whole experience great.

Never been in a collision. Called this location to see if I could repair my car and ask if they worked with insurance companies. I got my questions answered in a very condescending manner. Terrible customer service over the phone wouldn't even consider taking my car here after this experience.

Service enployee came to help. He answered all of my Toyota car questions. I had no problems with the service provided.

I was told my car was supposed to be done at 11am, I did not hear anything from my service advisor. I should not have to keep going outside just to check the status of my car. Since when does an oil change take 3hours?? I'm not coming back here, this is the worst experience I've had since I moved back out here.

All were courteous, informative, professional, and caring in handling my scheduled service appointment.

AWESOME SERVICE FAST AND EASY GREAT YOUNG GUY WITH GOOD SENSE OF HUMOR MADE MY EXPERINCE A PLEASURE

We went to the dealer with a preapproval from our credit union. The first day we went we were just there to look at the Highlander. The salespeople were not overbearing and did not pounce on us as soon as we exited our car. Mark saw us looking at the vehicle and answered the questions we had. We liked him so we got his card and gave him our contact information. We went and looked at other SUV's but came back to Toyota and took the Highlander for a test drive. We decided it was the vehicle for us. We made an appointment for the next day to finalize our trade in and purchase. We went back the next day at the allotted time knowing full well to expect to be there a few hours. The process was pretty smooth, but we cannot give a 5 rating. The finance guy Aaron just wouldn't take no for an answer and kept pressuring us to buy something we did not want. This was the only downside to our experience. He also did not follow our instructions from our credit union, so he got yelled at by our credit union.

Bought a rav4. Its an excellent suv. The service was great.

The buying process @Toyota cerritos did not take so much of our time due to our dealer agent was very helpful and tried to make the waiting time minimal. He gave us all the informations we need and we were convinced that we got a good deal. His name is Erick Garcia.

Well Nothing much to tell about Cerritos Auto Nation. because they were not giving me a fair deal for my 2nd car. I leased a car from auto nation cerritos and when I need to change it to another they let me down very badly but Buana Park another Auto Nation welcome me and gave a special deal. I am very happy with the service they gave me.The sales Manager and the sales staff is not expecting repeat business in Auto Nation Cerritos.

nice and easy transaction, process was nice and easy

The Manager Danielle was absolutely amazing, she worked very hard on helping my wife and I have the best overall experience. James did an excellent job of walking us around our new truck and explaining in clear detail how all the apps worked etc. The finance manager was very nice and at no time pushed anything I did not want. We were in and out with our new truck in under an hour. Thank you for such a wonderful experience.

Me encanta un excelente servicio y muy amables me atendieron de volada. Y mi tacoma ya la tenía de regreso en menos de una hora. No espere mucho. Se los recomiendo.

Kris is amazing, very competent in helping customer like me, I'm so greatful having him yesterday as staff to facilitate my car check up and change oil.

I chose this specific dealership initially because of the actual location. I chose to continue to bring my toyota tacoma back for maintenance because of the fast and friendly service. I will continue to bring my truck here for servicing.

I bought my Toyota Highlander in May of 2015. You have always given me great customer service from the buying to the service/repaired.

I had an appointment. I was told my service would take approx an hour and a half. It took three hours to get my oil changed

I have brought my vehicle in for service on 2 separate occasions. the first time i stood in the service bay for 15 minutes with no help. Service manager walked by and advised the service advisor's that a customer was waiting. one advisor walked by eating a donut. 2nd time was good Third time i called because i received notification of a recall on my vehicle. I called to schedule an appointment and was informed i would have to bring my vehicle in twice. once for an inspection and second time for actual repairs of the recall work. the representative told me they corporate did not allow them to stock the parts necessary to fix the recalled item. I called another dealer. they stocked the parts and could take care of me on one visit. when i called back to cancel my appointment, after i explained I was cancelling because another dealer could perform the inspection and work in one visit all I got was an " OK " . I will not be returning

Two things: Autonation does a very good job of servicing my vehicle, and I only had to wait 15 minutes longer than I was originally told, which isn't that long. The other thing is that my key fob had a tag on it that read "WASH", but my car wasn't washed. I guess I would have had to wait an additional period of time for that, so maybe it's better that they didn't wash my car.

Great Experience in all aspects, friendly, honest I was informed on what my car needed

Brandon at Toyota of Cerritos is the best. Great service.

Bryan and Freddie are really nice and accommodating, easy to talk with and helpful

Farshid aka Ray honestly made my first time buying a vehicle stress free. Though salesmen have this rep. of haggling you, Ray was completely different very understanding of my concerns by offering solutions and making sure I was comfortable throughout the process by informing me of all my options. Completely recommend Ray 10/10. Financing... takes a little longer than expected but just know what you want and stick to it.

Cerritos The best dealer I have ever worked with. Mark Youssef and Francis are the best brought me very awesome deal. Highly recommended.

great salesman, very patient and easy to work with

good service very helpful customer service.being entertain well

This was a life time experience. Everything was done by email and all I had to do was to go to the dealership and sign the papers and pick up my RAV4. It took me only 30 minutes to sign and pick up the car. Mark was very helpful, and fulfilled his promise that there would be no surprises!!! I highly recommend him for Toyota Purchases on line. Thanks a lot Mark

Cerritos The best dealer I have ever worked with. Mark Youssef and Francis are the best brought me very awesome deal. Highly recommended.

Fast, friendly, and efficient service. Happy to have there service nearby

Was given a rental and was told to return it the way I got it, gas and all. But when I dropped my car off my car had a full tank. But when I got it back it was 3/4 of a tank.

Shopping experience was very good. Everyone was accommodating us, we always go here to get our cars.

Tiffany the service consultant is always a pleasure to have help with getting my vehicle serviced. She has great customer service and she knows exactly what she's doing. I will always recommend you guy's to any of my family and friends. Thank you guy's so much for your service.

This is my 6th car I bought at Toyota of Cerritos. I love toyota and the service I receive at Cerritos.

Gina Dale in the service/ repair department provided excellent service. She was very knowledgeable on the vehicle and had a wonderful communication skills. It made my trip to the dealer worthwhile.

Fabian Martinez provided excellent customer service. He mentioned how I qualified for a free gas card and also, had my car service done earlier than expected. Such a nice guy and I look foward to being assisted by him the next time I go.

Stay away from any autonation dealers, they're running a big SCAM

Life makes easier if your you know and prepared of what to expect. As of me, It was an easy deal for me cause I already know what to do when I went here. How to make it easier! Excellent credit score, know what you want on the car and have extra money if you want a low monthly payment.....

Very professional, kind, and helpful. Repair went well.

*Zero integrity* I was always told to go to the fleet manager when trying to get a car from the dealer. I previously leased my first car with John Elway Toyota in Ontario, CA and had a great experience. When that lease ended, I wanted to get into another Toyota and was brought to Blake Boege at Toyota Cerritos in August 2016. All in all, I was not thrilled with the experience, but they offered to waive my over mileage and that was sufficient for me. A month later I was contacted by TFS (Toyota financial services) saying I still owed money and told them it was to be waived. I was advised that I would need to contact the dealer and have them pay the debt. I contacted Blake and he never got back to me. After a week I found a name on the paper work, Kent Huynh, where it said the fees were to be waived. I got a hold of Kent and he assured me that he would take care of it, this is September 2016. I never heard anything back and fast forward to 2 weeks ago and I get a call from a debt collector. The fees were never paid on my behalf, this dealership never honored their promise to me and I was left humiliated. Blake was contacted and he asked "why was this the first time hearing about it," when I had sent an email and voice mail back in September 2016. I also spoke with numerous people and all said they would "talk to Blake." In the last 2 weeks I dealt with James the Director of finance, Mark Bell in finance, I left a voice mail with accounting since Blake said "It is my day off today and I cannot help you, you will need to contact our accounting department," (the accounting department never returned my call, and finally Danielle Maynard the sales manager. Danielle was my last resort before I had to go plant myself at the dealer to get this resolved. She had nothing to say besides that she was sorry and low and behold the check was processed, but nobody had contacted me to communicate the issue was being resolved. I was left stressed and spending my time at work making phone calls to TFS, the dealer and the debt collector. My experience has been the most humiliating and inconvenient one of my life thus far. I have worked in customer service for over 10 years and this dealer was below par on so many accounts and I am sure there are other Toyota dealers you can go to that will service you better. In all honestly this has left such a bad taste in my mouth that I will never want to get involved with Toyota again.

Great shopping experience with you and I like my car

Excellent service provided, got us out of there with the car we wanted

David Gray was a good salseman at Cerritos Toyota.

Needed a New 8 seat Toyota got what I needed.They employer show me a 8 seat Toyota got in love with it.That employer was a big help .

I was completely satisfied with the friendly customer service and how they met my needs! Joseph the salesperson was awesome great. He went above and beyond to completely satisfy us.

Jonathan Lozano, Frances, Janet, & Sagar were all professional in assisting me during my purchase. I would highly recommend Cerritos AutoNation Toyota to anyone planing to buy any line of Toyota. My experience was over the top professional.

I received assistance from Sagar and Jasper at Auto Nation Cerritos and they were simply pleasant and sincere from start to finish. The facts and costs involved with the lease offer and agreement were clearly explained and without pressure. Best experience to date from decades of car negotiations since the 80's!

My car was serviced within an hour. Great customer service.

I called the dealer ahead of time to inquire about a specific car I saw online, and the person who answered my call did not help me at all and in general didn't seem to know what I was talking about (speed of the transmission). I went to the dealership that same day to look for that specific car. I was brought to the car, but as I was sitting in it and looking around, the sales person informed me that the car was in the middle of being sold inside, and we had to get out. I was very disappointed and immediately left with no car, as I had already done my research online and was not interested in any others. I was not happy that immediately the sales person started pestering me to lease a car, which I was not interested in doing. I left overall very disappointed. But, the next day the manager James called me to say that he listened to the recorded call I made because it sounded like I didn't get the questions or service I needed. I explained the previous day's situation, and he tried to see what he could do about it. He found the car I had been looking for the previous day (the deal ended up not going through), and gave me some other options. I immediately went back in, where James set me up with Anthony the sales person. Anthony was really great and made the process as smooth as possible. I highly recommend asking for him if you find yourself at that dealership. I finished up the financing and paperwork with Mark, who was also excellent to work with. The two of them made the whole process so much less stressful and were so friendly and helpful without pushing me to buy things I was not interested in. Do yourself a favor and ask for Anthony and Mark if you ever get a car from this dealership.

Our salesperson, Joseph Abdelmesih, from Cerritos Toyota Autonation was very courteous, knowledgeable, and explained everything in detail. We fell in love with our new Toyota Corolla vehicle. He welcomed us and was always there for us.

After reviewing many Toyota dealership, we decided to go with this one. Though AutoNation is huge, I believe that each individual dealership still have their own way of customer service. Well, to sum up our experience, first half was smooth and easy, second half was tough and rough. Salesperson did exactly what they were hired to do, explain the car functions, test drive, and go over pricing details. Now, as we move to the finance department, it was a long, dry, and exhausting experience. Well before all that, I do appreciate the fact that they read reviews. I left my experience on one of the reviewing website and they did get back to me. I was quite impress that they took the time and called. But my expectation was set too high. While they did call me and talk with me about the review I gave, but the things they were saying just goes one step further to prove that they do not listen to their customers. The person offered to take my car back, but I DO NOT have a problem with the car. The big issue I had was the customer service, the quality of it. We waited there for about 2 hours sitting down without a person coming by to let us know what is going on. We sat there until the sun went down and the accessory shop closed. Not a single person walked by and asked what is going on, there were a couple workers even watching the NBA. Well, pushing those aside, the call they gave me after I purchased the car is just awful. If you manage to read my review, then please take the time to ask for me opinion as well. The finance person called and said that " we will take your car back, we will take your car back." Once again, the problem was not the car but the service! After I reiterate this many time, the person goes "oh okay, i will talk to my manager and give you a call back real quick." I believe the call came in sometime Saturday afternoon between 4-5, Today is Thursday, and they have yet to give me a "quick call back." just lovely.

George Samor gave me a real positive experience buying my car. He was not pushy and got me a great deal.

Sales agent was very helpful! She was easy going and understanding and accomodating of the peculiar buying need.

Mark Bell is at Autonation Toyota Cerritos. He made the process so easy.

Great service, will recommend to friends and family. Very helpful staff and informative.

Everyone was ready to listen to what I said. They were prepared to help me when I needed it. They tried to get me what I needed as soon as possible and were very nice to me.

I recently took my RAV4 in for a scheduled maintenance. I was really impressed with the level of custom service I received. Especially because this service was all going to be of no cost to me. Gina was very professional and got my car back to me at the time she said it would be done. The whole experience was great and I'm happy to take my RAV4 back to this dealership. Thanks!

They did a great job with my car. Johnny from concierge and Yordie from the collision center provided excellent customer service. Yordie also updated me what's the status of my car all throughout the time they were fixing it. He was also prompt in responding to my voicemail. I highly recommend them.

I'm very happy with my new Toyota and so happy for choosing Toyota of Cerritos for shopping for new car. Tony Park help me a lot. He was very kind and very patient. He help me to choose the correct car for me. He has a very excellent costumer service I would definitely go back.

Great experience! He was very helpful and made sure I was happy with my purchase.

Excellent experience. This my 4th car I buy in this dealer.

mr. weng foong is the BEST.. will definitely recomment this dealer to a friend.. thank you autonation toyota cerritos for the best customer service??

We have a great experience with Mr. James Han who explained us thoroughly about the Tundra amenities and its function. We are very happy how were attended during our purchased and after when ever have a question he is always prompt in answering them.

Very happy with the service received. Great staff!!!

Braulio was very helpful and made sure my car was ready in time as I needed to rush to an appt.

Service Adviser, Edgar Sagarnaga was extremely helpful and professional. Edgar kept us informed as repairs progressed and worked with our difficult vehicle schedule needs. The completed work appears to be high quality and we are most grateful for the service commitment.

Everything about my experience getting my first car was all due to Farshid or Ray helping me out. Got me the best deal for my financial situation.

Kris Thompson was so nice and explained everything that needed to be done on our vehicle. No pressure with any repairs or replacements!

South Bay Toyota dealer is just 5 minutes away from where I live but Toyota Cerritos was worth the drive. It feels really good to see my mom really excited with her new Toyota. At first we were looking for someone who speaks Spanish because my mom hardly understand English yet John Beckelheimer managed his way to give my mom and I the best experience in buying her first new car. #ToyotaCerritosallthewaybaby

This was my first experience buying a car at auto nation in Cerritos since I live in Carona ,but from now on I will drive down to Cerritos and buy my future toyotas there . Michael was awesome , he went above and beyond helping me get exactly what I wanted and explaining and showing me everything . The whole experience was very easy and nice . The staff there are all very nice and knowledgeable .I will highly recommend Michael Gibson and Cerritos auto nation to all my family and friends . I love my new Tacoma !

This was the 1st time I had actually been to the dealer where the advisor didn't try to push or sell products/repairs ...makes for a more pleasant visit and probability of returning. The idea of just making their suggestions or recommmendations is preferable over pushy overbearing sales people.

I went because of a recall letter and Sence I was going to be there I really wanted to have the motor cleaned and a new battery but was side tract and told what they recommended I could go on and on so needless to say 1000 dollars later and a phone call telling me the recall did not pertain to me plus I explained that my radio worked when I dropped it off and did not work when I picked it up but of course they did not do it seems every time I go to that Toyota I cry I have so much more to say but I want to have a good day I just get upset when I think about how they suck

We had the most pleasant experience with Zee. He was knowledgeable and completely customer service oriented. He is the best car salesman we have ever known. He was there to answer questions after the sale and was concerned that all our questions were answered. He is a stellar car salesman.

Incredible service and incredible people. I went just looking for deals and left with the car. They are incredible passionate about their job.

Mr. David Gray was very professional , kind, understanding and granted our needs. Gave us our best options without any pressure. I would that buying vehicles since I was 20 years old. This was the first time I had the best experience and fastest. Mike did our paperwork and explain everything very good. Great Job to Toyota for hiring quality employees like David and Gray. Thank you again. My boys are very happy with their vehicles.

AutoNation has very friendly and helpful service to the customer.

My experience at AutoNation Toyota Cerritos was excellent. The dealer who assisted me, Mr. Albert New was very friendly, helpful and patient in showing and explaining the difference between the previous and latest models and its features. When I decided to purchase the brand new Toyota Prius 2017 Three Touring, he explained to me the payment options very clearly and he even took time to make sure that I knew how everything works in the car for it has high tech features, he also assisted me in setting up the blue tooth, entune app with my cellphone, etc... It took us nearly 5 hrs to finish the transaction but it's all worth it. He was detailed, no hassle just relaxed negotiation. I would highly recommend AutoNation Toyota Cerritos to anyone who is lookinh for new and used cars.

Great agent, very friendly and helpful. Exceptional service by the sales agent.

I walked into the dealership with one car in mind, the FRS! I knew what I wanted and just how badly my heart desired it. I was desperate to find my dream car, a car I had been looking for. Joseph quickly showed me around and took me to his best and most recently delivered and inspected FRS on the lot since I was more interested in a pre-owned one. At first, I took a step back and evaluated the situation. Was this really the car I had been dreaming of? No way, I told myself, it couldn't be it. It wasn't the one. But the longer Joseph showed me everything about the FRS, the more it all made sense. He kept it all up too me, never pushing me to do anything, but just gave me the facts. Joseph explained to me how the cars are inspected piece my piece before they're brought out. Every used car on the lot takes at minimum of 2 weeks for inspection before it's put on the lot. The one we were looking at, had just been brought to the lot that very morning. Was I really just about to take this car home? It was in mint condition and the price was so fair for its value, but I was still a little hesitant, it's a car purchase after all. But thanks to Joseph, I was lucky enough to get all the real support I needed in finding, not just any car, but my dream car. Joseph was so professional and friendly and most of all he just made a stressful decision so easy for me. This man knows how to get you a good deal, trust me do not waste your time anywhere else. I went to another Toyota dealer before coming to this one and let me tell you, you cannot beat the customer service and deals at Cerritos Auto-nation Toyota. In fact, If you want to be stress free and have peace of mind in finding the lowest prices and the cleanest cars, this is the best place to go. You are dealing with by far the best car dealer in the industry when shopping here for a Toyota! Let's not forget it's Cerritos auto square! Make sure to ask for Joseph, he was he one who helped me get the best deal possible! He made it simple for me because of his awesome personality! He laid out many options for me and gave me such a great offer in buying the car I desperately wanted. This is significant because everyone wants to get a good deal! He loves helping you and genuinely just wants to help you find the most practical and best options for you're budget!! He genuinely wants to get you the best deal. Not only did he handle everything for me and made it so simple and easy to try different financial options with his coworker Don, from Finance, he also guaranteed me the best price on the market for the value of the car !! You will not find a better car price than at this place, where car prices are priced for their outstanding quality. This is unheard of, they only sell preowned cars that are practically like new at a discounted rate! They also have such a huge selection to pick from in new cars as well! If you have ever gone car shopping you will immediately realize that there are very few dealers that actually care about helping you get into the best possible car for you. But over here they really care about you getting to a payment and price you're comfortable with and give you numbers that make sense!! Go ahead and check them out and you will be happy you did. Without a doubt this is by far the most professional car dealer in town, I went to a few other Toyota dealers, none matched to the Car buying experience here! You won't regret it! Take action, save money, and go straight to the solution. Nobody cares about you as much as Joseph, he'll get you what you want with no pressure to buy! Don't waste another second, go meet with the expert professionals at Cerritos auto nation where egos are left at home and angles are waiting to serve you in car heaven!!!! ??

Tony and sisira would very helpful and friendly. Made buying a car an easy and fast experience

Very good expiriens all the sales rep were so nice and helpful i will defiantly will go back

I have been a loyal customer for years. Within my family, we've purchased 3 cars here over the last 7 years. In the last month, both my sister and I have brought our cars in for service. The service department scratched the front bumper of my sister's car and, only after she complained to the manager, they grudgingly offered to repair it. The "repair" consisted of them applying touch up paint, yet you can still see the scratch/gouge in the front bumper. After this incident, I was concerned about handing my car over to them but I had to bring it in due to safety recall. I have no issues with the manner in which my car was handled; however, the customer service when I brought it in was fair at best. I had one service person hand me off to another and then when they called me to pick up my car, they sent me to 2 different offices and then I ended up having to go to the cashier. In my opinion, the service department is disorganized and lacks customer focus. Very sad to see that service has deteriorated so much.

Toyota nation of Cerritos provides me with great service.

Tiffany Baker always goes out of her way to explain all repairs and costs..She is efficient and always Professional...She will always be My #1 Service Advisor at Toyota Scion..???

Cerritos Auto Nation Toyota is the best dealer to buy new car because I got best deal for my brand new 2017 Toyota Camry LE and also service technician Kimberly Quintero is very helpful and did the job perfectly for my car. I recommend anyone who intend to buy new car, please go to Cerritos Auto Nation Toyota. Thank You.

Overall very friendly and courteous. Exceptionally clean waiting rooms and services. Thank you especially to Sergio Corona. Really nice guy, felt like family

Excellent experience , he was very curtious friendly. Did not waste my time

The waiting room is always a very nice place to wait for your vehicle while it is being serviced.

all the services were excellent and fast. Thanks. on line service was convenient, but I hope the vehicle color should be more distinctive. And extra service should be given to the customers.

I did my research on Kelly Blue Book site and discussed the car and colors I was interested in with John Beckelheimer at Auto Nation via emails. My wife and I popped in and first test drove a couple of similar models and John brought down from the huge garage a few colors to access. We took our time and then presented what I would like to pay for Johns AutoNation calculation, which was better to fair than the Kelly Blue Book FMP. Auto Nation agreed to 2/3 of what discount I further requested and we paid cash and received an additional $500 Manufacturer rebate. I loved the calmness of the deal, and of this dealership. More cars, models and colors equals the dealer's ability to sell cars faster at a better price. Thanks John. We love this Automobile.

Had a great experience overall. I had to drive over an hour to get there but it was worth it.

Auto Nation Cerritos is a good place to shop cars. Lots of selections & nice people around to help you with a friendly service especially Michael Gibson.

Oscars the service writer was a- some, He was friendly, professional, helpful, Thankyou

Professional, quick process, best value for our trade, hassle free process from the first contact to end. Vehicle delivered to our location along with the paperwork, superb service.

awesome customer service. Everything was really easy and fast! thanks to Joseph our sales rep. Although he was new to the job he gave us his best customer service and helped us out from the moment he saw us arrive to the parking lot.

It was a very easy experience to buy a car there. I arrived at Long Beach airport at 930 am from Las Vegas . was picked up by dealer at 9:40 . At 1 pm I was on the road back to Las Vegas in my new car. It was a good day that became a great day.

Excellent Customer Service. Very clean facility. Very Experience Sales management.

Excellent service advisor and customer service! Provided useful and clear information and kept great communication with me regarding my vehicle.

As soon as we arrived, there was someone there to greet us. We were shown many vehicles that fit the description of the type of vehicle we were looking for. The salesperson, manager, and financial officer were very friendly and helpful. We would recommend this dealer to others.

Ziad and the others who helped us did an amazing job.

Kimberly has awesome customer service! She was very accomodating to what I needed and very effiecient on my request to get the service done sooner than i expected.

I had a great experience. Bryan was very patient and kind. Will definitely recommend him to friends and family.

People are friendly and accomodating, She keeps me updated on my car.

Had car serviced Salesperson kept his promise to have my car on time

Sabrina she is great she explain whit details what was done on my car tanks Sabrina I defenitly come again

i overall enjoyed my purchase & rivas danny joe was also professional , i have & they did purchase vehichle with mr.foong....i will keep doing same ....my familia & myself was 10th customer to cerritos location

The process was easy and the customer service was top notch.

Exceptional customer service! Sabrina V. has always been professional and treated me with kindness. She listens attentively to one's needs, concerns and considerate when one is on a service/repair cost budget. The one comment/ request i have for this particular service department is to bring back the complimentary car wash they used to treat their clients in the past, ( that's why i just gave 4 stars for quality ). Overall, happy customer!

I had a really good experience, with the persons who help me, Blake, Aaron, and Abel they were very nice, and respectful.

I just bought a 2013 Kia Soul from Toyota Cerritos AutoNation! The process could not have been smoother! I contacted their website because I saw the Kia for a killer price! Weng Foong Reached out instantly and got the process going. I was able to schedule a test drive the same day! There was no haggling, the numbers were perfect and I never felt pressured to make any decisions at the Dealership. Weng was very helpful! I already had financing through my credit union, and there was no pressure to use their financing either. Sergio in Finance was also very accommodating and he event let me charge my phone! I was in and out of there within 3 hours with a great car. What a breeze!

It was a well organized and pleasant experience,although I didn't realize there was a change in the process and that I could pay my bill with the service consultant. I really liked being able to discuss the maintenance accomplished on the vehicle after the work was completed with the same consultant that accepted the car for servicing. he was thorough and explained all the work and how it was accomplished.

I recently bought a Toyota Camry. I have been shopping around for a while and was very frustrated with so many dealers lying to me just to get me into there shop. Auto Nation Toyota Cerritos sales consultant Morrie Azim was very fair and honest and did not waste my time. For those who want to be treated fair I would definitely recommend Morrie Azim.

went to cerritos toyota autonations and bought a toy. tacoma 2017. i had great experince. Jacob Hindi was the guy who help me to find the one i like.he was very profesional. first time i was there they run out of it and he tuck my number and called me few days afetr to let me know that he found the truck of my dreams.

Very good service for dealing with purchase For the corolla IM

Very helpful and fast process. Very informative and helpful in their advices and friendly.

Michelle Hernandez and her staff at the service department at Toyota of Cerritos always deliver a high level of service whenever I bring my cars to them. This young lady goes out of her way to make sure the repairs are done right and in a timely manner.

Morrie is a great sales person. The dealer was so crowded and busy we had a long wait to get through the transaction. Morrie offered to buy us dinner and do whatever to make us comfortable. He never let down on making sure we were happy with the deal . It was such a good experiance that we Hugged like we were best freinds upon our departure. This dealer is a class act. Thank you Cerritos Toyota!

It went fine. I received a recall notice for my Rav4, called and booked an appointment a few days before. Upon arriving at the dealership (my first time there) I was directed to a shorter line for people with appointments, which I appreciated. Kimberly took down my information, got my keys and told me it would take about 2.5 hours. This seemed pretty long, since I was waiting for the car. But it turned out to be only a little over an hour, which was great. They had a little bit of a mixup trying to bring my car back to me after the repair...that took about 15 minutes, but the repair got done and I'm happy.

No haggle sales - they showed me sticker and shaved off enough the first time to make a deal.

Ali is alvays extremely professional. We've had our vehicle serviced at this dealership for a while and our advisor is most courteous and helpful.

Jacoub H. helped me with my purchase and he was very professional and courteous. The whole process was smooth and I had a great experience. Thank you!!

Outstanding facility and staff. I only gave them 4 stars due to needed improvement on their final paperwork process. Would like to see expedited express process for cash paying customers. Also, need to improve final delivery cleanliness of used vehicles, attention to detail will give the buying process 5 stars. Thank you to Danielle, Sam from Sales and Michelle from service for taking care of me.

My service adviser SABRINA did an exception, wonderful and excellent job. She took care of my 2007 corolla safety recall professionally and with personal touch. I will now always bring my car to autonation and only to SABRINA. --Mr. Rommel Babista

We own three toyotas and we wouldn't trust taking our cars to anyone other than Kris. He is always so knowledgeable and honest. We always receive the best service.

Just purchased a Camry at Autonation Cerritos. Pedro Mejias and the rest of the staff were great! Too bad I got a Toyota... Since there so reliable, I won't get an opportunity to purchase from Cerritos for quite awhile!

Although my service experience in the past was good this one fell way short of the mark. I made an appointment for 2:20 PM and arrived at 2:10 PM for a routing service. I waited for 15 to 20 minutes for a service agent to assist me. I was told that the service would take 3 to 4 hours because I made a afternoon appointment and there were others ahead of me. My question is: What’s the point of an appointment if drive up service is taken ahead of me? My vehicle was FINALLY ready at 5:50 PM! NOT the “service” I expected!

I will be taking my car there again for service. I had to leave it there overnight once it was done and they had no problem with that.

Very helpful-called ahead to talk to me so she understood what was needed.

Miguel continues to be a great service advisor to my family and he is truly one of the reasons why I bring my vehicles here again and again..

Michelle Hernandez is OUR service writer and is very helpful.

In my opinion, sales person (Sager) is very knowledgeable about product he sells. He is very sincere and honest. I will be looking forward to seeing him again for my next car purchase.

From start to finish, Kris Sharma was excellent with understanding my concerns and assisting me with the purpose of my visit; address an oil consumption test on my Scion TC. Kris? communication with regards to what I should expect from the multi-phase process was very clear and all quoted time frames were right on point. I?m thankful AutoNation Toyota Scion Cerritos employs people like Kris.....Thank you again. Keep up the good work.

Sabrina was great, her explanation, courtesy, and timely.

Nice talking to these people and very fast when comes to answer questions

I had a wonderful experience at Cerritos Toyota. Jonathon Lozano was courteous and extremely helpful. He was very informative in regards to the car I wanted to purchase. I would definitely recommend Jonathon Lozano.

Brian was an exceptional salesman! He was attentive as well as working with me closely throughout the sales process.

Internet quotes was great, buying process was smooth and sale representative is good.

Great experience, he helped me through all the process, and got the best price.

It was a very good experience, and all the staffs were very helpful and kind.

No problems. Went in for recall on airbags and car was done in a few hours, no items missing from car, no scratches on car.

Cerritos Toyota provided excellent service for my Toyota Corolla. I am highly satisfied by service and maintenance work done by them.

It was grate time with Autonation Cerritos. I had a good Deal on early Black Friday Deal.

I am absolutely amazed on how easy it was to buy a car. Being a first time buyer, I was a little anxious because I've heard some really bad experiences with car dealers. I did my research and decided that I'd give Autonation a shot. Sisira helped me find the car I wanted and everything was super straight forward. I was never given the run around, no haggling, and best of all no pressure. Everything went smoothly and I know they gave me the best possible deal without having to ask for it. I'm now a proud Toyota owner. Thanks Autonation!

Tony Park was very helpful and ensured we had a speedy and smooth process with our third Camry. We have worked with Mr. Park previously, and as always, it was a great, no-fuss experience we have come to enjoy and expect at Autonation Toyota at Cerritos.