Syed has helped me tremendously. Thanks for the great customer service!!

Excellent customer service.

we had the best customer service they had offered us in any dealiship and the best deals too it was a one of a kind experience they make the process of buying a car so much less stressfull and easy will totally recommend buying a car from them.

Had a great experience, purchased a truck. Jason Nguyen and his staff was excellent helping us. Planing on coming back to purchase another vehicle

This was the worst experience at a dealership I have ever had. Not only did they refuse to do any of the paperwork online and not only did they try to low ball me by $3K on my trade in but they left me exposed to COVID for more than 4 hours and never sent out financing. I eventually gave up and walked out on the sale. I will never come here again and I will make sure no one I know does either.

100% ripoff Came here for an alignment. Was told tie rods were seized and the entire rack and pinon had to be replaced in order to do an alignment. Total cost with parts and labor $1100+. Bought the parts separate thinking I can save some 💵(Parts we’re $600+ making labor $500+). Instead when I went back I was told the labor ALONE would be $1,600+. Somehow the labor cost shot up by more then 3x from original labor price. Never coming back here again! Will be looking elsewhere like Toyota Norwalk or Elmore Toyota. Service adviser: Gordon Li

Paul (Ki Back Lee) was a great help it getting me my recall service, replacement battery and a rental car this week. Thank you Auto Nation one less thing to worry about during the holidays 👍🏽😎

The only problem was when you check my tires for air pressure and remove the caps please put my caps back on thanks.

Automation Toyota of Cerritos has great availability in making appointments. The most I have had to wait is about three days to get car maintenance scheduled. The staff was super helpful. I had laryngitis when I came I a nos the Service Representative found me in the lobby instead of calling. Car came out great and I am happy to say my car will survive at least another three months before I have to return. Prices are decent. I recommend signing up for emails to get coupons for services provided. I have been here a few times and have not been disappointed.

We went to several dealers at Cerritos Auto Square. Miguel at AutoNation Toyota was by far the most polite, courteous and attentive of all the sales people we worked with that day, helping us buy a new car in a way that worked for us. We'll be recommending AutoNation to anyone in the market for a car!

Nice customer service and were fast in the appointment line. Car feels much better after the work was done.

Good customer service and very informative. I asked how long it would take and they told me 2 hours and it was done in 2 hours. Very prompt and honest and got it done when they said they would.

Great service experience. Said it would be about 1.5 hours and it was exactly right. Advisor was friendly and very knowledgeable. A+.

Friendly and professional service.

This would have been a 5 star except that the mechanic failed to tighten the oil pan bolt. Because of that I now have a giant oil stain on my driveway and another in my garage. 30 years going to another dealer and I NEVER had that issue before. So after spending my afternoon s rubbing the stains with driveway cleaner and a power washer the 12 inch diameter stains are still there. The ONLY stain in my driveway!

Nice staff, however you will get ripped off. I was told two major services were necessary since my car is at 70,000 miles. I found out soon after that some of the 'urgent' services were not necessary (according to blogs of same car owners). Also, my husband received the same service for at least $50 less. I won't be getting any major maintenances done at any dealerships from now on.

Beyond disappointed. I have been reaching out in regards to a Bluetooth problem for months and I was "waiting" for a callback as a new part was ordered. I left messages and called a month later and even texted the Service representative (Cristian Rios) with no response. My husband ended up taking my car to the dealer and the same service person assisted him in matter of minutes. Still no part ordered (where the SOS button/mic is located), in less than a couple of weeks this problem will repeat itself and now I feel like my husband is the only one being taken serious.

Thank goodness for Sales Rep. Frank Gomez! My experience at AutoNation Toyota Cerritos could have never been better!! It was my first time buying a brand new car and I was very nervous, but Frank was very nice and took me through the process step by step. His energy was contagious! I already knew what I wanted - a 2021 Toyota Rav 4 xle premium - and Frank was quick in showing me what they have left in stock. I highly appreciate Frank's honesty and transparency. When showing me the list of available cars, Frank made sure that my family and I were able to see everything that he was doing on the computer. On top of that, he was very accommodating. One of the cars available was at an off-site location, but he made sure that if we wanted to see it, he would take the time (about 20 minutes) to get the car for us to view. Frank was able to get us the best deal we could get on the Rav4, and I could not be any more grateful! Thanks Frank!

Arturo Palafox was great! He answered all my questions that I needed to know before I made my trip to the dealership. He even took a bunch of pictures of the truck to send me as well. Thanks to his help, I already had all the info I needed coming in. The only thing left was to inspect and test drive the truck. I appreciate your help Arturo.

I had good experience when I brought my Honda Pilot for scheduled maintenance under autonation plan. I did have 8 o'clock appointment but it still took about 2 1/2 hrs. must be busy day. Have a happy thanksgiving to all staff members.

Its a very nice and clean place also frank gomez was a very helpful

Great car inventory. Social distance atmosphere. Staff were very good. They worked out a great deal. I worked with Moree and he was great.

I bought a car and was not told that the side view mirror was glued into the socket because of a past accident. When the mirror fell out on its own and I went to get it fixed, they said it would by $700. I tried calling services but only get voicemail. Very unprofessional and almost scam like.

Great service and friendly people. I would recommend Cerritos Toyota to my friends. Thank you ..

Good service, thank you I would recommend Cerritos Toyota to my friends...

Service wise my vehicles have never been better. They are quick to service and call to let you know when your car is ready for pickup. However, my bad review is because I have tried calling on two separate instances for two different problems and requested to speak to a service manager and have left voicemails and also left my name and contact information with a service rep only to never be contacted back. My last service required tire rotations and I left my wheel locks in my truck. On return of the vehicle my wheel locks were missing and they have yet to return my call or return any of the locks. I had to reorder them each before any additional work can be done on my truck. This shouldn’t happen to anyone. I won’t be utilizing Toyota Cerritos anymore even if it’s closest to my home.

sales person did his job , no problem. 3 stars for having to buy a second key. Large dealership should have offered to pay for 1 key, bad customer service

Helpful service and genuine care

service without free car wash any more.

Bought a Rav4 XSE through Humberto (Sales) and Albert (Finance). Was a pleasant experience. Would buy from again

Customer service is top notch. Friendly advisors that don’t keep you waiting.

Service was great, however the waiting time was too long and not having shuttle be available just made the waiting time longer

I am not really a dealer kinda a guy. usually I buy my cars cash. well my wife and I had a great experience here. The staff is really awsome. we delt with Matt, Danny, and Rudy. All the guys were really awesome. prior to visiting. my wife and I stopped at maybe 7 different dealership. Hands down this was the best experience. price was good. Kudos to you guys. Iam now thinking of coming back for my next car here. keep up the good work.

This has been, by far, the best experience I have had purchasing a vehicle. It went so smoothly. The sales associate, Mariano Miranda was amazing! I didn’t feel pressure or rushed at all. He was very helpful in making sure I looked at all the vehicles I was interested in and knowledgeable on each vehicle. He was very professional and made the whole experience enjoyable.

These guys are the real deal. Went over to get an Auto Nation appraisal for my 2016 Ram 1500 and walked out with a check an hour later that was $1200 more than any other offers. Greg Hammann handled the whole process very efficiently with no drama. If I’m ever in the market for a new Toyota, Greg and Auto Nation will be my first stop.

This place is really cool. Don't need to bargain to much and staffs are also cool. There is a salesman named Frank Gomez, he was really helpful. He had shown all the new and used cars and got us a nice car on great deal.

I traded in my Tacoma for a corolla hybrid, so that I could help my family and use the money on them, so I sacrificed my tacoma so that I could help my family in this pandemic. They sent the payoff to the wrong address and I ended up missing a payment and for first time on my credit score it showed a missed payment. I was planning on buying a house, after the pandemic but I guess I can't now that my credit score dropped, so I'll have to wait. I had to use a vacation time to let them know what's going on, they said they would take care of it, but ended up sending the paycheck to the wrong address again. I called again, and they said everything would be fixed by Thursday of this week, but it hasn't, and was told they already sold the Tacoma. I'm already struggling financially trying to help my family members in this pandemic, and now I have to worry about paying another vehicle that they said they would pay, but didn't. I get it they're busy, but man people are struggling, could you at least fix the problem? I shouldn't have to wait 45 days for a pay off, I don't mean to be a jerk but if it isn't settled by this week I'll have to call a lawyer, I can't afford to miss payments, on a vehicle that I don't own and that you sold, and definitely can't afford my credit score to drop. Please fix this problem, please.

David was a pleasure to work with. Great communication and follow up

I went in for a test drive and came out with a brand new Tacoma all thanks to Frank Gomez. He was very helpful and enthusiastic. He also made sure I was getting what I wanted. He wasn’t pushy like other salesmen and made the experience fun and easy. I would highly recommend Frank to anyone who is interested in purchasing a brand new car. He will truly try his best to get you a great deal.

Syed, the internet fleet salesperson, made my leasing, a Toyota 4Runner, real easy! It was the most painless process I’ve ever experienced at a car dealership. Our communication was first through email, then text and phone, and once I confirmed I wanted the car I went to autonation to meet with Syed and the finance department. It was quick and stress free. The finance department was not pushy with the extra add ons and only lasted 10 mins. I couldn’t believe I was driving my new 2021 Toyota 4Runner out of the lot. I will definitely go back to autonation to purchase or lease my next car.

Purchased our new Toyota 4runner through Gregory Hamman at Toyota AutoNation Cerritos and he made the experience quick and pleasant. Was upfront and understanding of our situation. Would highly recommend purchasing your next vehicle with Gregory. Top notch guy!

Excellent auto service.

Walk a way

Fraud. Run while you can

Scam alet!!! I brought my car for an airbag recall @10 am on Tuesday the 10th of November. I got a phone call at 4:30 pm from the dealer telling me there is a Christmas light going on my dashboard and my car gave them hard time to start it might need new battery. My car had issue and definitely didn't have lights on and it had a brand new battery please keep in mind I dropped off my car @10 and they claim they didn't start with it till after 2, which gave them plenty of time to tamper with it. When we demand to speak to the general manager, the service manager or whoever was responsible for the service advisor informed us that there was no way to get hold of the manger. It's a scam place head to toe . Please be aware take full pictures of your car before taken it there or better yet take it else where.

Aside from the inevitable haggling, the overall experience was a great one. Hospitable staff who made the process smooth and pleasant.

Roger ( Service Advisor) was very helpful as always.

I have a 2004 Toyota forerunner, and I needed to take it in for a 12 point inspection, safety check, because I was taking a road trip. During that time, my car was diagnosed with several safety/maintenance issues that I would need to take care of sooner, rather than later. When I was informed of the result of the inspection, the price tag was a little over $800, just to get three of the five items taken care of that day. My service advisor was Gina Dale, and she was very friendly, personable, and interested in providing me with excellent customer service. I spoke to her regarding the amount of the work that needed to be done, and asked her if they had any coupons or specials going that would decrease the total amount due. She talked with me about that, and said that she would see what she could do. When she returned, she’d given me a great discount. In addition, she thought the work would not be completed until the next day, and offered a loaner. In conclusion, although I did not expect these issues with my car, I realized that this work needed to be done. Additionally, Miss Dale was thoughtful enough to offer me a loaner, for my convenience. She was also instrumental in giving me a price that worked within my budget. My car is running well, and I can rest assured that those safety issues were addressed competently. I would return to AutoNation Cerritos and Miss Gina Dale, as my Service Representative, because I was treated very well.

This was my first time buying a new car from Toyota Cerritos and my experience was great. My Sales person Jonathan Lozano made my experience great. Jonathan is helpful, kind, and will answer all your questions. it was thanks to him that I managed get my dream car the Toyota Corolla. Eric McKenzie from finance was great. Eric gets straight to the point and was helpful in answering all my questions. Both Eric and Jonathan made buying my first car experience great. I would recommend asking for the both of them if you are interested in buying a car.

Leo was great in helping us find what we need and working with us to find a deal we want.

Tony and Jarvis were very helpful in getting me an good deal on my purchase and trade-in on my new Tacoma. I also recieved monies back from unused extended warranties that I was unaware of that you were entitled too because of their experience in sales. Overall I am very pleased with my experience at Toyota.

This is our second time purchasing a car at this dealer, and let me say Bijan has made it such a fun process! He makes sure to make it so simple and easy! He managed to help us get a great price for a beautiful Lexus! Not to mention that he was patient enough to show us multiple cars and was super patient with my husband and I while deciding what we truly wanted. He was such a huge help! And made this process so fun and easy! We love our brand new Lexus! Definitely recommend Bijan. He's not like most annoying sales persons he was honest, patient and worked around us instead of making us work around him.

Customer service is always welcoming, with happy faces ,making appointments is easy and fast, no waiting in line, I’m happy with their products

Tom cruze!!! To the rescue!!! I was a bit confused on the vehicle my wife purchased for our family I was trying to understand the final price I needed clarification, tom cruze to the rescue!! He answered all my questions and my doubts Thank God for tom cruise!! Mission accomplished 👍👍👍

Bought 2021 Rav4 XLE here on 11/4 with hassle free. Henry and Mark are excellent and honest to the penny. They really know what they are doing and take good care of the buyer. Highly recommend!

Came today to purchase a corolla for my younger sister and Victor (Toyota Cerritos) my salesperson was super helpful and accommodating throughout the entire process!

I had a great experience at the Toyota Camry Autonation in Cerritos. They had the car that I wanted in stock plus the salesperson that helped me, Mariano Medina, was very patient and knowledgeable. I love my car and would buy from here again. Thank you for a fast and easy process.

Well ......

Staff did not know what they had in inventory and was not able to answer questions about their vehicles walk the dealership looking for the car we wanted to find out it was not there waste of time 😒

Buying a car can be stressful, but Calvin at Autonation made it a lay back experience for us. And everyone there was polite to us, did not have any problems. Going back to buy our Car was easy and the clear choice for us. Eric in financing was excellent and explained every step and benefit to us. Very helpful staff and you don't have to feel like you gotta buy, but as you see and compare you will find the right choice for you there.

AutoNation Toyota Cerritos, CA sold me a VW and promised to get the second ignition key that they claimed was missing. An apparent miscue on their part as they would have to pay $325 to produce the promised key (VW dealers quote that price). And rather than correct their miscue, they have chosen to walk away. Thus AutoNation's understanding of the industry they are working among is not up to par.

Friendly service personnel, nice customer waiting area

I used to drive Honda HRV 2017 and never had any mechanical problem thought of buying it instead. But then I saw the newest model of the 2020 RAV 4, felt in love with the design. So, I decided to get one on 9/27. It took 5 hours to get me on the road (it was a long wait/process) though the personnel were very attentive and accommodating. For a month, my drive to and from work were ok, not as smooth as I expected. I felt that it's a little noisy and bumpy, not sure it just my imagination; I drive only 7 min to work. Then, on 10/29 the car won't start. I called the road assistance for help. First, I tried their online appointment system it was not as friendly using the cellphone. So, I ended up calling for help. It was soooo frustrating, I was already late for work; lady just took her time to book the road assistance. She was pleasant but there was no sense of urgency and the questions were not relevant. Then, finally the guy came to jump start the car, he was sharp and quick. I asked him what happened. He said that the battery just went dead and added that I'm the third customers with the same issue. He advised me to bring the car to the dealer for service. So I thought not now, I have meeting coming up; maybe this weekend not knowing what will happen the next day. But then the next morning it happened again and this time the booking for road assistance was quick but the guy came after an hour of wait. Again, it was so frustrated to go the same process. And while waiting I called the dealer for service. After the car was jump started I drove straight to Cerritos dealer and had it service. The lady said it will take 2 hours to complete the service, I can stay or take the shuttle ride to selected destinations. But I work in Santa Fe Springs and nobody can pick me up. I asked for loaner and she said there was none. So I waited until it was done around 1pm. That's the whole experience only a month after buying the new 2020 RAV 4. The problem was not just the unit itself, it's everything from the long wait on the purchase date, road assistance system (no sense of urgency) and finally, the car issue. Very disappointed. Should I recommend the dealer? Maybe, I like the people that processed my papers. Should I recommend the RAV 4, not sure. Something wrong with it. Every morning, I had this feeling it will happen again. As for the Road Assistance system, they need to check it out; it needs to improve.

We went in and test drove a car. Let Nicholas know something was wrong with it, it was very minor but nonetheless should have done something about it. He stated with it being a CPO vehicle it can be fixed. They then told us nope we can?t finance you because you are from out of state. OK. Went on with our vacation. Next day, get a call from our sales person saying they approved us with one interest rate. We said , great we will come down. We get there and start signing papers and they come back with a much higher interest rate. Ok, payment is still ok so we ended up purchasing vehicle. Soon after driving it home (250 miles) we started to notice one thing after another. We were told there was a 100 point inspection done on the vehicle before we left. Whole dashboard does not work, can not change the climate temperature, can not change stations on the radio, door is still not working correctly, makes knocking noise when idling and steering shakes when driving. When you buy a $30K car you shouldn?t have to worry about any of this 3 weeks after you purchase the car. Have tried calling multiple times to address the concerns and every time I call, I get the run around and transferred to a voicemail.

Purchased a car, never got license plates. The car was still registered to the previous owner. I called and ask what happened and they never helped out. No one would pick up the phone or respond to Emails. Very poor service if I could leave a lower rating than 1/5 I would

I was distressed to find the tires on my 16 month old car have no tire warranty, this car was bought new off of the lot. had I bought tires at a tire dealer the tires would have a warranty, I don't get the difference. So my right rear tire went low about 2 months ago, I went into Toyota and they aired it for me, about 3 weeks ago it went low again, again I went in and asked them to check into the problem. They told me they would air it and if it went low again they would take it apart and see what the problem was. Well not only did it go low but it exploded and I find out that there is no warranty on my tires.

We went in and test drove a car. Let Nicholas know something was wrong with it, it was very minor but nonetheless should have done something about it. He stated with it being a CPO vehicle it can be fixed. They then told us nope we can’t finance you because you are from out of state. OK. Went on with our vacation. Next day, get a call from our sales person saying they approved us with one interest rate. We said , great we will come down. We get there and start signing papers and they come back with a much higher interest rate. Ok, payment is still ok so we ended up purchasing vehicle. Soon after driving it home (250 miles) we started to notice one thing after another. We were told there was a 100 point inspection done on the vehicle before we left. Whole dashboard does not work, can not change the climate temperature, can not change stations on the radio, door is still not working correctly, makes knocking noise when idling and steering shakes when driving. When you buy a $30K car you shouldn’t have to worry about any of this 3 weeks after you purchase the car. Have tried calling multiple times to address the concerns and every time I call, I get the run around and transferred to a voicemail. Have filed a formal complaint and would love to give this car back to the dealership. 🤞🏼🤞🏼🤞🏼🤞🏼

Very good service from our service associate. He did a fine job

Ok experience overall. My biggest complaint is it took two hours to complete the transaction even with an appt. The car I took in was paid off. It should not have taken so long. The easiest transaction they had all day, I'm sure.

Horrible customer service went in for a regular maintenance oil change got home and noticed my vehicle spilling oil all over my driveway the person who attended me David Kwon who was rude the entire time while be getting in touch with corporate notice my oil cap was damaged and didn’t inform me before completing my vehicle now I’m worried if it didn’t cause damage to my engine due to lack of motor oil!!!!!

wonderful friendly service by staff. I was in and out and they took care of my needs asap!! great job and keep it up! another satisfied customer.

Great service advisor, outrageous cost to fix minor issues. Porsche didn't even charge this much.

My husband and I had been looking for a used 2019 Prius to replace my very old Prius that had 160,000 miles. Our trip to Autonation Toyota in Cerritos this month of October was very fortunate for us. The best part of it was working with salesman Bijan Khounani, a jewel of a salesman. He found us the perfect car, a 2019 Prius LE, he answered every question we had, and he worked hard to get us a very good price for the car we wanted and for turning in my old car. To sum it up, he was business-like, but fun to work with. He and my husband excitedly talked about the recent Lakers’ basketball game they had watched. We needed a second key and he worked to get us a good price on that. We have already told some of our friends about Antonation Toyota and will continue to do so. And, we will certainly tell them about Bijan.

I couldn't have asked for a better car buying experience. Jonathan Lozano's customer service was incredible; he truly went above and beyond. He was kind and patient, always willing to answer any questions I had. He really took the stress out of the whole car buying process. I would highly recommend Jonathan Lozano and Toyota of Cerritos to anyone. Thank you Jonathan for all your help.

My husband and I had been looking for a used 2019 Prius to replace my very old Prius that had 160,000 miles. Our trip to Autonation Toyota in Cerritos this month of October was very fortunate for us. The best part of it was working with salesman Bijan Khounani, a jewel of a salesman. He found us the perfect car, a 2019 Prius LE, he answered every question we had, and he worked hard to get us a very good price for the car we wanted and for turning in my old car. To sum it up, he was business-like, but fun to work with. He and my husband excitedly talked about the recent Lakers? basketball game they had watched. We needed a second key and he worked to get us a good price on that. We have already told some of our friends about Antonation Toyota and will continue to do so. And, we will certainly tell them about Bijan.

Been going here for years and never really had any problems until my last visit (Sept 2020) where the advisor was not completely clear on what I was responsible for (price wise). I have the oil change package on my vehicle already but ended up paying $360ish for a bunch of stuff I didn’t really need like an air filter, etc. When I pointed that out to the advisor all I got as a response was “Well, that’s what you signed off on”. I was like okay but earlier you told me I was gonna be “all good for today’s services”. So my advice to everyone is to MAKE SURE you know what you’re signing off on and make sure it’s actually things that your car NEEDS. I know it’s a tough year and companies need to make up lost revenue but slyly screwing over loyal customers is not the way.

Mr. David is good service adviser

We found the car we wanted online and contacted the dealership saying we would like to come look at it. Nicholas contacted us and we set up a time to come look at it. It was held for us, so no games there. We found a few things wrong with the car when we got there but Nicholas assured us that it being a CPO vehicle, they would all be fixed at no cost. We had financing lined up already so we said we'd just like to use our financing to buy the car. We then were taken to a back room where a finance officer spent 90 minutes trying to convince us to buy the different warranties and use their financing. Every time we declined, he acted like he was drawing up the actual papers to buy the car but just kept coming up with different warranty deals for us. By the time we got done with that, Nicholas brought us the car. We had to specifically ask him for a second key. He huffed a little about it, like he was hoping we wouldn't mention it, but came back with the second key. When we got home, we found small things missing, like floor mats, that were definitely present when we looked at the car originally, but didn't notice their absence when we were ready to leave. I had got an email from Nicholas asking us to contact him for anything we needed in the future. So I decided to email and call back at the contact info he gave in that email to say we found that items were missing and asked if it would be possible to get them sent to us or work something out. We came from 2 hours away and didn't want to drive down just for those items. He never returned any of my messages, which wouldn't be a big deal, but I still get an email every couple weeks from him begging me for referrals and to share with others about the service we received. So there you go Nicholas, I've let people know that you'll downplay broken parts on a car, make them sit through bogus extended warranty sales pitches, and then completely ignore them once you've made your sale. But at least the car was held for us when we asked about availability, so that was nice. Not the worst experience we've had buying a car but still a pretty annoying place to work with.

I had a great experience buying my new Toyota CHR. After getting the car from another location Henry had it washed,filled with gas and programmed the radio and set up my phone I am loving my new car!

Rodolfo was exceptionally helpful and friendly. From the minute I got there he was straight to the point and assisting me on my truck service.

Well I did not get the car that I wanted (sale man and manager helped me with every they could),instead I got another one. Happy with the attention.

Smooth transaction with Bijan (sales) and Erick (finance). Helpful and informative. Thank you for making a tedious process easy.

Positive experience and excellent customer service. AutoNation Toyota Cerritos continues to strive for the highest quality customer satisfaction. I would recommend family and friends to AutoNation Toyota Cerritos.

I stopped by to check out new Corolla's and a sales member named Calvin Kalonda assisted me on my search. Calvin was able to find the vehicle that best suited me. It took some time but Calvin was patient and made sure my needs and hopes were met. Thanks Calvin!!!! I also want to Thank Greg for his assistance in making a great deal happen for me.. Amazing customer service, Management and sales staff. A

Great service. I have a warranty so I use it. I really like the service but I think they sell me more service so I pay more. I feel a little taken by this.

Michelle Hernandez has ALWAYS been the consummate professional when dealing with her over the past five years. She always keeps me apprised of the status of my vehicles; look for ways to help me save money; and has a customer-first attitude. I'd highly recommend Michelle and Toyota Cerritos.

Me and my sister had a great experience there the ppl were very friendly and helpful from the salesmen to the financial perso Aubrey and Omar and Bassam

I was very well taken care of by Michelle in the Service Department. I had no appointment, but she was able to quickly and happily answer my questions about my bluetooth connection, and diagnose issues as we sat in my vehicle. Very helpful. Very professional.

Price match! Your prices were $80-$100 more than the services provided at Downey! Very disappointing and I felt cheated into taking on a service that I didn’t need. Will not come back to this location!

This faciliti is very good i would recomend thrm to my friend if they would plan to buy a car or bring thrir car to this deslership for service

Excellent service and customer service . Job well done.

Easy fun and helpful! I highly recommend this dealership

Great service. Very friendly, professional, and personable. All work was done efficiently and quickly. I'd recommend AutoNation Toyota to anyone. 👍👍👍👍

I would like to say it is the reason why I gave Toyota one star is because of the customer service that I received normally when I go get my car serviced they’re willing to answer all my questions provide me with what I need but this time the young lady gave me a really hard time her name was Gina Her attitude was horrible she wasn’t willing to help me out only until I have to call my male friend to come up there to help me out because she was giving me a hard time on this visit Gina you get a one star hopefully next time around your attitude is a whole lot better Not to mention this is my third car I’ll purchase from Toyota and she wasn’t willing to compromise or help me out with no kind of discounts.

As usual, the service was excellent.

Fabulous customer service!! My salesperson, Kevin, was so kind and helpful and professional, and the finance team, James and Alberto, were very accommodating and worked hard to get me the terms I wanted. Thank you AutoNation Toyota of Cerritos! We love our new vehicle!!

Excellent service, great people, wait is not long at all.

Muy bueno el servicio

There is always friendly staff here. I bought my second car at this location and this time I was helped by Jonathan Lozano. Very helpful! He guided me thru several cars and gave me options on prices and packages. I’m Toyota for life. Any other car I purchase in the future I will come to this Autonation.

My experience with Toyota Autonation in Cerritos is always a 10 in service. I have had my truck for almost 3 years , I have taken my truck for services , replacement of my windshield, And my recall on my vehicle. Many times I have had to take in, they always take care of me. Waiting is never longer than an hour. The dealership is always so busy but they always provide excellent care for my vehicles.

AutoNation Toyota Cerritos took care of my Sienna's fuel pump recall very well. Took it in to service and they were very professional and courteous.

Good service. Done in a timely matter. Thank you

I had a great outcome and experience at this location. I wish I would had bought my husbands car here if I knew how great they are! Comfortable environment, very understanding and patient, and wonderful customer service! Got more than what I intended on coming out with for a LESSER price...THANK YOU NICOLAS MARTINEZ and AutoNation Toyota!👍🏾

Service Department and helpful sales people

very friendly staff and always go the extra mile to ensure you are satisfied

Very good customer service and very good prices, these people go the extra mile for you .

Good service and great employees

Good service and great employees

I was treat with respect by Miranda the sale guy very nice person he did everything to please us.... The negotiations was a little back on forward and the payment was confusing... They should be more clear they don't accept personal checks and the credit card only 5000 per operation.... Besides that was okay. Looking for Miranda he was great.

Just a bad experience all over. We arrived there and we were assigned a different salesman than the one we had spoken initially to (ok). Then, the manager quoted us a price different than the one we had seen on the website. She then told us that the price on the website was a "mistake", when we could clearly see the same rebate on the Toyota (not only "autonation") website and also on the screen of the salesman who was working with us. They honored the website price "for the day", but they made it feel like we were stealing something. I wasn't able to unfreeze my credit (I have been a victim of identity theft before), and so I asked if I could come tomorrow and if they could still honor the price. The manager was jut not that empathic. That was basically the last straw for me. Not only the issue with the price, they also don't offer any loyalty program for previous customers of AutoNation, let alone Toyota. Or so they told us, because - once again - many Toyota dealers offer such programs or discounts. The negotiation was very impersonal and distant. I understand the need to do business and be "tough" in negotiations, but clients should not feel like the dealer is doing clients a favor by letting them buy a car. You don't need an MBA to recognize these are just poor sale skills.

I?m top to bottom everything was perfect customer service she was great

I went to Toyota Cerritos looking for an advertising Toyota Pruis . I called 2 hours ahead to make sure they still had the vehicle, and to please get it ready so I can buy it . Well when I got there the salesperson did have it read , also never looked for it till I got there . They thought I was not coming or there where incompetent.1 hour goes buy still looking for the Toyota Pruis . They said it’s at the Lexus Dealership next door , and the Toyota pruis is not read it needs to go thru preparation. So as I’m at the Cerritos Lexus I share a salesman Brian my frustration. Brian says give me 10 mins . Brian drives in front of the Lexus Dealership with the Toyota pruis I wanted to buy . We drove it , and I bought it . I buy only used Lexus and Toyota’s , Lexus Dealership are the best , Toyota dealership salesman are just men without proper training.

Great service

Nothing and noone is perfect, however, Sam, Aron and Ray from Cerritos Toyota provided EXCEPTIONAL service! I am very happy with my buying experience . Sam Aghmaghani is a great salesman. I will tell my co workers and friends to see Sam if they want to buy a Toyota! It is MY HOPE that the service dept is just as efficient. *UPDATE*- Cerritos Toyota Service dept provides SUB STANDARD service. Wish I would have trusted my gut and bought a different make. Every single time I take my car ( all by appointments) the issues that I have pointed out to the service guy, there is always an excuse as to why they cannot fix the issue. Keep telling me to come back! Come back! Car has low, low miles and on my very 1st visit, someone left an IN n OUT cup in my car! Their employees joy ride in your car while they supposed to be servicing it! SHAME on Cerritos Toyota! Do better! Do better!!!!

Please avoid this place if you are looking for anything that sounds like "Customer Service". Everything is chargeable here. I have a smudge inside gauge plastic cover since the day i bought and I thought I would have it cleaned when my first service is due. I showed them and their response was "We will have to replace the part which will cost you, you should have got it solved when you bought it" No complimentary cleaning. I am starti g to wonder if my car was actually inspected. Never going there again.

They have very capable mechanics and products.

You will not see your sales person anymore after signing the paper. I had to go to another dealer to get shown the features on my new vehicle.

I contacted Henry Rodriguez about a 2020 Prius Prime special lease price and availability. I was told they had 4 left on the lowest trim and 4 of the medium trim, we confirmed my appointment for today 10/10/20, showed up early, he came all nice and started talking to me and didn't even know what car I was looking for or what colors they had. I spent about 45 minutes while he "apprised" my car even if I already had printed the appraisal from the link he gave me to "save time". Then he comes and says something went wrong because their appraisal was $1000 under what I was given from them, then he comes back and tells me they don't have any more 2020s left and that there is no deals on the 2021. He told me "if you find a 2020 you should jump on it bro, it's a good deal" I was so angry I decided to just walk away and express my displeasure here so some people can see what an inept sales person they have and I will write an email to the General Manager of that branch and will follow up with corporate too. This is not what I feel Toyota stands by @ToyotaUSA this guy did not even bother to sit down with me and rather kept socializing with his co-workers than trying to help me out. Very disappointed about my experience here and will definitely not recommend to anybody I know.

#drivepink One of the best Toyota dealership in town!!!

Never trust them! We purchased an used car on 7/31/2020, and they agreed to give me a spare key (with a signed note). It’s been more than two months, we tried to contact them and made several visits, but nothing happened, they don’t even call you back, just keep lying and making empty promises.

Never trust them! We purchased an used car on 7/31/2020, and they agreed to give me a spare key (with a signed note). It’s been more than two months, we tried to contact them and made several visits, but nothing happened, they don’t even call you back, just keep lying and making empty promises.

Gina in service was courteous and professional. My vehicle was done in under 2 hours.

Always good customer service 👌

BEWARE Alex Bartra is a con man. The sales person and we agreed to a 60 month 1.9 APR for a new C-HR. Then the financial advisor, Alex Bartra said we can get an extended warranty for only $18 a month difference and everything else stays the same. Alex never told us that the terms for our entire deal would change to a 72 month 3.9 APR. Alex deceived us with this omission. We then went back to try and correct the error but he treated us disrespectfully, got immediately defensive and said it's too late to change the terms. Never expected to be tricked this way by a Toyota dealership.

Horrible experience, made so many mistakes when appraising my vehicle for trade in. Not willing to negotiate at all. Called several times and left messages no one calls back nor could be reached so who's running this place? Very displeased. Sales people needs to be educated more whoever trained them needs to be trained as well..Will not recommend this dealership to anyone...

Good car easy financial professional service and a very good deal.

I went in to buy used Honda Fit and I got in touch with George Samor. I asked him to let me know what documents I would need before going there and he helped me all the way to have an easy transaction once i went in. On the day that i went in, i told him i needed to finish the transaction as fast as possible since I had to work and he did his best to make it so. Thanks for helping me buy my first car in a speedy and easy way, and also thanks to Albert (from finance). I would definitely recommend this dealer.

Unprofessional staff. Until now I didnot get my license plate. I think I need to resolve this on my own. Salesmen wont return emails or call. Better go to other dealer.

Sold my old car here a few months ago through one of their instant cash programs. I was initially only looking to see how much I could get. When I wasn’t happy with their offer I felt pressured to sell anyways. They even “bargained” for a slightly higher offer. I ended up selling but not because of the higher offer (which was still too low) but because of of what the offered. By selling the car to a dealership at a lower price than if I were to sell on my own, I wouldn’t need to worry about doing any extra paperwork in transferring the vehicle. I was even told a “story” about what could happen if I messed up on the paperwork it was scammed by another person off of Craigslist. So imagine my surprise when a few months later I receive a ticket for over $100 for this car I sold. Not only was I explicitly told this would not be an issue but it was the determining factor in selling my car for a much lower price than I intended. Is this something I will be able to resolve? Of course. But I feel lied to and cheated out of money. Next time I will be completing my paperwork on my own and taking my business elsewhere.

I did not receive my check for my car I til about 2 weeks later

Went in for my car to be serviced, when the nice young woman was explaining to me all the things that were checked/serviced to my car a roach crawled out from somewhere behind her computer, thats pretty gross for a place like Toyota i don't know how that can make my rating change

I hate to go this place, these people are super rude any problems you tell them, they will say come back when it's happening and this is for new vehicle. Update 2- After my 1 star review manager reached out to me by responding to review. But when I called them for follow up no one even knew who responded back to this review.

George and Alex were Professional / informative / attentive/ answered all questions/ bestest customer service..pleased with the experience..highly recommend AUTO NATION TOYOTA CERRITOS..drove away with a Toyota with a smile!!!

I wish I would have read the reviews before going in. I would not recommend dealing with this dealership. We went in to purchase a used vehicle that we made an appointment to see. First the person we made the appointment was not in, the car was not readily available so they had to look for it. We test drove the vehicle and decided on purchasing the vehicle with the condition that a few minor dings would be repaired before taking ownership. They said the car would be ready Wednesday but we told them we couldn't pick it up until Saturday which they said was fine. Thursday I get a call that the car should be ready Friday so my son was excited since it was his first car. On Friday I get a call that it will not be ready until Tuesday since they can match the paint. WTH!! To top it off we come to find out that the 5 day satisfaction return policy starts when you sign the paperwork not when you actually take ownership of the car, again WTH!!! How can you know if your satisfied with the car if you don't have it. According to the salesperson they cannot extend the satisfaction warranty, so I guess I'm SOL!! I am extremely unhappy with the level of customer service provided by this dealership and their failure to fulfill the agreed terms. I would stay clear of this dealership and buy a car elsewhere!! If you do deal with them don't sign anything until you are taking possession of the vehicle and make sure you read everything very carefully. I will never shop AutoNation again.

Be ready for this scam when buying a car from AutoNation Toyota Cerritos: 1) They ask for your zip code to estimate sales tax. For example, the sales tax where you live is 7.75% 2) Even though you've given them the zip code, the estimate you first are given has the sales tax at 9.5% (check it) 3) They KNOW they have a 1.25% spread between the estimate and the final contract. 4) You go back to meet with finance. Somehow a charge appears on your contract equal to the 1.25% (mine was for interior protection for $945, who buys that?). The sales tax is now correct at 7.75%. They are pretty good with the smoke and mirrors and fooled me. The final cost of your contract is close to their original estimate and they have gained 1.25 percent. 5) So they gave up at $60K car purchase to gain $945. I'd take my business elsewhere. I was paying cash, but if one was financing and the estimate to the final went increased $10 per month, you wouldn't notice. Shame on the sales department for allowing this to happen and the finance department hasn't heard the last of me.

Let me start by saying I will never be back to this dealership! The only good part of the experience at this dealership was the purchasing side of it. Salman, the salesman, was very helpful in getting the exact vehicle I wanted, and no pressure. I definitely recommend asking for him. Now let's get to the horrible experience, I purchased new toyota highlander less than one month ago, only 1,200 miles on it, and already started having issues; reduced power, grinding in reverse and Im getting 5 gallons less when filling up my tank than the advertised 17.1 gallon tank. I made an appointment early in the morning to get the issues looked at, approached the appointment line which had like 7 cars ahead of me. One of the workers directed me to the express appointment line, I got out and asked where I needed to go, since this was my first time at the service center and had an appointment, he said just wait in your car. Long story short all 7 cars that were in the regular appointment line, 14 cars that were in the regular pull up (no appointment line) all got helped before me. Whatever, fine, they were basically ahead of me but what is the point of making an appointment if you take the regular/no appt line first? While I wait wondering when i'll get some help, since there were no cars left except me, about 5-6 more cars pull up to the appointment line....They all got helped before me and the same guy I asked where I needed to go for my appointment pulled the last car in my line in front of me, got out, looked at me in the car and didn't say anything. I probably would have still been waiting if I didn't demand I get some help. Finally I get some help, they take the car back and it takes 8 hrs to say there wasn't anything wrong so I called BS because everytime I applied the brakes in reverse it would grind. I went to the dealership to pick up the vehicle and talked to the my salesman (Salman) since the techs obviously can't hear, I showed him the video of the grinding and said that's not normal for a hybrid. So we went out to listen to the vehicle to see if it was doing it and what do you know...grinding right away in reverse! Salman went to talk to a different service advisor since all my issues I'm having on the vehicle are "normal", apparently from the original service advisor, and even Salman backed me up saying he's never heard of these issues being "normal". So I left my vehicle for another day to get it checked, I get a call the next day that they hear the grinding now and if they fix it, they'll give me a call. Didn't get a call, so it must not be finished. Wait till the next day and received no updates, so I end up calling around 3 in the afternoon and was told the vehicle has been ready for pick up! Thanks for calling and telling my vehicle was ready for pickup... During this whole time I wasn't offered a loaner vehicle or ride home or nothing. Guess I should cancel my extended warranty since I can't even get service to fix the damn thing. So I picked up the vehicle, no more grinding! thank goodness! But now I'm left wondering why I can only fill a full tank 5 gallons less than advertised and how power loss to the point where it feels like it's going to stall, "normal". BTW If it wasn't for Salman, this review wouldn't have any stars. I would give his service 5 stars alone.

Great Dealer. David Gray is a great Manager. Still talks to customers.

They are reliable and responsible when taking your car to get service.

Was happy to get my new Tacoma. I traded in my car on July 2nd and its now September 14th and its still not paid. Called multiple times and say that they will take care of it. then I went in gave me paperwork that they will pay overnight and now its been weeks still nothing. Going back tomorrow to deal with it again in person.

The Overall experience was GREAT. I located the car on Cars.com and e-mailed the contact. a short time later they contacted me and I arranged to see the car. A pleasant car shopping experience when I arrived to look and test drive. The staff were very helpful and no pressure at any time.. The buying process was a little confusing with all the paperwork and the waiting it took to actually sit down and agree to all the legal stuff and sigh the papers.

I have been buying cars from this dealership Toyota of Cerritos since 2001. This dealership is exceptional not only with the quality and value of their cars but with their customer service and maintenance of the vehicles as well. Customer service is outstanding always! I am not an easy customer I am a perfectionist and like my cars to be perfect and this dealership goes above and beyond in all aspects including finance to make sure I leave a happy customer. I have never had a negative experience. My salesman Morrie Azim has been the absolute best all these years. He has helped me personally ,friends, family, and my clients too!! And this past Friday September 8, 2020 was car purchase 27 with Morrie between all of us! Morrie Azim goes above and beyond every time it does not feel like he is just trying to make a deal and sell a car. We think of Morrie and Toyota of Cerritos as a friend and our extended family. Toyota of Cerritos is a better place because of guys like Morrie. I trust Morrie and know when I tell him what car I would like to purchase he makes it happen. I am thankful for his guidance, expertise, patience, professionalism, and dedication to serve his customers well!! Thank you dear Morrie for all that you have done for me, my friends, family, and clients we appreciate you so much!! I love my new car it’s awesome!!

Waited 4 hours for my regular maintenance and when I took my car the maintenance message was still on, so what were they doing for 4 hours?!

Love the vehicle that I bought, but not happy with the trade in experience. I was lured in to this dealer through a kbb cash offer. I did not get the offer until I was already in the midst of purchasing the vehicle and taking a low ball trade in. The actual offer and what I got was over a $400 difference. My salesmen was attentive and thorough, but the going back and forth with the "sales manager" was disappointing. Follow up, GM followed up and eventually was compensated for the original offer and made the deal right. Thanks for the follow up

Horrible customer service. Service representatives only able to tell you want cannot be done. Managers do not call back. Shocking this is the service you get when you pay for the ToyotaCare warranty. Almost as if no help is given deliberately because of the warranty. Would not recommend this service center.

Horrible customer service. Service representatives only able to tell you want cannot be done. Managers do not call back. Shocking this is the service you get when you pay for the ToyotaCare warranty. Almost as if no help is given deliberately because of the warranty. Would not recommend this service center.

Erick Garcia was the best salesman. No b.s., no wasted chitchat, quick and to the point with the info I needed in order to buy my Tacoma. Thanks Erick. Also, Mark Duffy, was quick, precise and no b.s. thanks Mark.

We had a good experience with Matthew(salesrep) & Aaron(finance) both help us very good, they answer every question and were very helpful with the whole process from the beginning to the end, if we have to do it all over again I will look for them, unfortunately in the name of Covid-19 a lot companies are jeopardizing their good customer service not this guys they were very helpful, Thank you both for all your help, next step will be the service department fingers crossed.

If you're looking for a new or used Toyota, ask for Josh! He's the BEST! He's so sweet, kind, patient, knowledgeable and very helpful. He's the kind of salesperson you want and they're rare to find! Aaron in finance is also fantastic! Very smart, helpful and patient. The customer service here is excellent! I love that AutoNation is haggle free because they already have the lowest prices possible. It takes the stressful game out of buying a car which I really appreciate. They are also exceptional because they are a big supporter of the Breast Cancer Research Foundation and other cancer-related charities which sets them above the rest. I highly recommend AutoNation Toyota Cerritos, especially Josh!

Terrible..... I was told that my extended oil changes that I payed $600 for will end in 2021 or 55k miles ,when i got there the service adviser told me the only thing I have left is tiers rotation and I have to pay for my oil change ,I had only 3 oil changes on my extended service that I paid $600 , its a scam and if u buy a car from this dealer don't buy any extended warranty because they will get you somehow...would I go there again never, and I will make sure not to refer people to this place....

I have purchased two cars at AutoNation Toyota Cerritos and both experiences have been delightful! Also, when I go in to get car maintenance everything is quick, easy and to the point.

Phenomenal experience Great Staff Friendly Cute Pink Pens

The sales person and we agreed to a 60 month 1.9 APR for the C-HR. Then the financial advisor, Alex Bartra said we can get an extended warranty for only $18 a month difference and everything else stays the same. Alex never told us that the terms for our entire deal would change to a 72 month 3.9 APR. Alex deceived us with this omission. We then went back to try and correct the error but he treated us disrespectfully, got immediately defensive and said it's too late to change the terms. Never expected to be tricked this way by a Toyota dealership.

Muy mal hoy el servicio 2 horas 45 minutos el muchacho no nos avisó que ya estaba el papel en la caja y 15 minutos más siempre nos avisan

1.The guy said it takes about 2 to 3 hours job done so I asked for ride service. He said, " We can give you ride back home but we don't bring you back here". I understood but it's half service from customer side. I decided to wait from waiting area(I was the second person in waiting area - it was 6:52 a.m.). 2. CORONA-19 - No one controlled about sitting - Continue to accept the service customer so some people seat next chair each other...it suppose to not to seat the next chair.(Any employees don't care). 3. Used to be Toyota prepared drinking water and coffee - No more service !!! They opened up for private small store next to the customer waiting area. Toyota can do the drinking water and coffee service to the customers, Toyota broke that much yet, aren't you ??? 4. When all jobs done, there are no explanation about work done !!! I was standing pick up the car area, I thought this is not right so I looked for who is the person and I had to line up because he was busy with other customers.... His office number is 14. I know that this is a difficult time for everyone but it should follow the basic rules. I want you to make the place more comfortable and healthy for few hours in there !!! Thank you, Jim Raines.

After searching for a year and finally pulling the trigger on my first truck, Cerritos Toyota was the place to out do the rest. I made the 5 hour and 8 minute drive today as Henry who was the best to work with made it happen! He went above and beyond to get me my dream truck and made it an easy smooth experience. Finance department was pretty quick and not pushy selling extras. Even during covid season they did all the necessary steps to get me in and out not feeling as I was getting ripped off. I really appreciate what this place did to get me my keys.

I bought my automobile from this dealership. I had a very good experience with Frank Gomez Jr. He answered every question I had and maintained communication even after the sale to make sure I was happy with my car. I recommend him to anyone looking to buy or lease a car without having to deal with a pushy salesman.

Check in was easy and friendly. I signed up for the shuttle and the driver was quick and friendly as well.

Concerned about having to take my car in for service during a pandemic. However, I was assured all precautions would be taken while servicing my car, and they did. Very pleased and grateful.

What I love about this place is that you can schedule your appointment online (or via phone) in advance. They offer shuttle or a nice waiting area. They used to have coffee, now due to COVID it is not available any more. Customer service is very good, prompt and efficient. I am not a car pro, so usually they explain things to me in a way I can understand and make decision basing upon that.

Muy amable ,buen atencion al cliente (10+)

My experience was great even though there was wait time there was a very clean and safe place to wait while my car was being serviced I'm very happy what's AutoNation thank you.

I arrived to an empty service bay for an 11:20 Appointment. It took 20 minutes for a service advisor to assist me. I was promised a 2PM Time for my vehicle to be completed. It wasn’t done until 2:45. This is the 3rd time have have gone for service and it takes for ever to get an advisor to come out.

It took a bit long to have my truck?s oil change. But other than that it was a good experience

Great service from David. I had an important meeting in the afternoon, and he did finished all the work in time. Thank you David

Very Prompt, easy to reach out the REP, good customer service

great place to buy a car.

My car did not want to start so when I had my car started I took my car to Toyota in Cerritos. I did not have an appointment. Christian the service provider took care of my concerns. He was very helpful. Explained to me what the procedure were. I was taken care of quickly. I was very happy. Thank you!!

I've had my car in the Toyota Autonation shop 4 times within the last 12 months. I replaced the Batteries as suggested, and still my car would run fine until the engine warmed up, then when I cut it off,it wouldn't start for 2 to 3 hours. The reason for the 2 stars is, I paid nearly $4,000 for my Autonation extended warranty, but I had to pay $100 deductible to take my car to a Chevy dealership to try to fix the problem 2 days after getting it back from Autonation Cerritos. I'm disappointed and feel kind of scammed, because if I pay for a warranty with a company, then I shouldn't have to pay more out of pocket costs.

I had a great experience. I will recommend this dealership to all my friends

The salesman had good attitude good service

Quick and to the point, do i have to say they're professional 🤔 .

They beat every offer I received. Was moving and needed to sell fast. They made it easy. Everyone else wanted to make an appointment to view the car and such. Auto Nation Toyota asked me to text photos of my car. In twenty minutes I received a call to bring it in. The appraisal was fast and in less than an hour I walked out with more money than I thought I would get. Thanks so much. Grateful customer, Robert

Repairs were done quickly and correctly as well as any recalls on my vehicle. Minimal waiting time to leave and pick up my car. I would recommend Toyota of Cerritos.

I arrived at The Dealership this morning around 6:50 am at which time I was immediately contacted by Agent Armando Garcia. He asked me what service will they be doing for my vehicle today? I replied, Five Thousand miles Oil change. Agent Armando opened the service ticket at 7:06 am. I asked him how long would it take and he replied... Approximately 8 - 8:30 , it should be done. I told him that I would wait in the lobby. At 8:03 am Agent Armando called me to advise me that my vehicle was ready and that he would meet me at the cashier's window. My paperwork was all done by 8:09 am at which time I walked out to the vehicle pickup area and within minutes I was in my car and driving away. I have brought two Toyota Rav4's from this Dealership and my Salesman was Mr. Tony Park... Great Guy. The bottom line is that I am Extremely pleased with the service I've received and I only want my vehicle serviced at this location due to The Professionalism that The Entire Staff have at Cerritos Autonation Toyota. Mr. J. Parks

Victor is a great sales man. He listens to you and is very efficient. I am sorry I cant say the same thing as his finance person Erik ( I believe that is his name) He had no face mask in his office while I signed the finance documentation. I had to ask him to put it on. He did not explained any of the forms either. There was one form he made me sign that had nothing on it. He did not greet me or even introduce himself. I asked him for copies of the car fax and he said he would not do it for me. He said to ask Victor ( sales associate) but he does the paperwork. ??Not very helpful. His face and body language clearly shows he does not want to be there. Very dry and uncomfortable environment. Wish I had a better experience with Toyota. High five for Victor though; thumbs down for Erik.

Service appointment was at 8:40am and got my car at 12:20. Live in Huntington Beach and was waiting for 4 hours to get my car serviced. Then after getting the service it was never reviewed with me to know how my car is doing. It’s the first time I take my car here for service and did not have a good experience.

My Service Advisor, Carlos, was excellent. I feel he was honest and up front (there was a service I had scheduled, he let me know I didn't need it yet) and I will be using him for all of my future Toyota Service needs. I also purchased a part and the gentleman at the counter on Saturday was very nice and professional.

Very bad customer support, they want to take a 2013 Ford edge for 7000.00

I am happy with my new car and my purchase. My disappointment is with the staff. The finance department had me sign a paper that stated that someone would show me features my car had and never happened. Seemed that once we had all the papers signed they wanted to get rid of us. The gentlemen didn't even finish putting the temporary license plate which i had to go home and install myself, luckily they were both in the glove compartment. Very different ambience once you're done signing the papers. Due to this fact, for my next purchase i would go to a dealer that wasn't in such a rush to get us out of there. Customer service all around is very important.

Good service. Attendant was very friendly. Delivered my car before the expected time.

Unprofessional, soulless

My wife and I are very pleased with the pricing and the service.

Customer Care Advisor, David Kwon, was very helpful and answered all my questions. He made sure the service finished in less than the appointed time.

To my surprise very nice and honest customer service because other Toyota dealers in Orange county were dishonest crooks.

Sorely disappointing end to a very promising start. I went with my mom to look at purchasing a new 2020 Toyota Highlander. The process started great, Carlos the salesman, had wonderful customer service for test driving the cars (we tested the Highlander and RAV4) was great and when we were ready to make a deal the process was easy. Sat down identified the vehicle and talked pricing. It only took 1 round of negotiations to come to an agreement. This was when it took a wrong turn. I assumed everything was going to be easy, we were buying the car cash, no financing. They estimated 1-1.5 hours. It is around 2-3 and after 1 hours of test driving. We OKed and proceeded to wait. Ali the finance guy came out to greet us and asked a few questions then told us to wait until he had all the paperwork within 15 in mins. It took about 40 mins for him to come back. The dreaded back office, he sits us down and proceed to sells us on "extra services." We are not interested. He presses on, brings “his boss” to drop the price. Word of advice. If a product is $3800 desperately discount it down to $2500! There is absolutely something fishy about the product, salesmanship, price gouging, and overall approach. We did buy the maintenance package, we know there is some value in return. Contract #1 – It’s a cash purchase s/b cut and dry right? Fill Paperwork, sign a check. They scan the check to guarantee the funds. All good, without a hitch. Finally, we can walk out of this windowless room (amid COVID-19) not the best place to be. We walk outside...this is freedom we can drive home with our are now right? The finance guy does something, about 10 mins later he returns and tells us it is company policy they cannot accept more than 50% of the value of the car in personal check. If this were company policy why was it not told to us in the beginning. OR when he guaranteed the check. Contract #2 - Back into the dreaded room. They cancel the original check first. Now we write an option contract with 50% down the rest finances. The option contract he wrote did not even have the option portion filled out. I asked for him to explain and he just said sign it....its an option contract. He magically learned after looking at the contract that he all the "N/A" in the option block needs to be filled out. Now he goes to guarantee the check for 50% amount. Guess what...the bank has already held the fund from the original guarantee of check we wrote earlier. Even if you canceled the check the fund were held already. Contract #3 - New contract $0 down, Option contract. No money just a signature and we drive away with the car. Car for Free!! Kind of comical. Bring back a cashier check in 3 days (which is a Tuesday). OK we scrap everything before, sign the new contract and we are done at this point. They go put plates on it and stuff. Another 30 mins, they could of done this while we were working on the 2nd and 3rd contract. We get our, car tired and exhausted. It 9PM at this time. Monday - Easy breezy, we bring in the Cashier Check, Aaron takes cares of it. All set, mom is happy with the purchase. Now....Are we finished? Guess Again Tuesday-Contract #4 - Turns out they registered the wrong VIN...we bought the wrong car! I'll let you decide who made the error, 3 contracts? I told him after all this debacle my mom is deserves something...Free accessories (All Season floor mats, trunk tray??) He said he'll talk the GM. Nothing came out of it. They bring the paperwork over to my mom's house to get signed. We had to pay extra to our insurance to handle the paperwork to change the VIN number...dealership didn't pay that amount we have to. 1 star - for Carlos that provided 5 star service. 0 Stars for everything else. For an experience this incredible convoluted and horrific, the person in charge should have reach out a personally apologized. No calls from management, no effort to do better next time. Or is it normal? Very disappointing.

They kept my car for one whole week and didn’t even offer a loaner. I initially got an apt and dropped It off 7/7/20 at 8:40 AM and took in my 2019 Toyota Camry SE that I bought there like a few months ago (btw Daniel from the sales department is great, I’m happy with the sales department). I went back home & they said they’d call me 3-4 hours once it’s diagnosed. I don’t like to be that Karen who is always on top of people so I waited 5 hours and I called to ask for an update. I couldn’t reach Bianca, the person that was assisting me. So another person checked the system and told me they were still working on it. I waited another hour. Tried calling again and I couldn’t get ahold of the person who was taking care of my car. I ended up having to ask for a ride to get to them to get another update. At this point 6 hours had passed. They ended up telling me that there was a bunch of sand on top of the motor and was asked if I replaced the bumper in an accusing tone. She then proceeded to tell me that they wouldn’t cover anything that I did to cause damage on the car. I got the car about 2 months ago. I’ve just driven it home and to work on pavement. I’m pretty darn pissed off that after just 2 months of having the car with 10k miles only on it and I’m having problems already on top of that get sort of accused of doing something to MY car and basically tell me that they won’t be liable for any damage caused. Btw I’m paying auto nation insurance & warranty for service and maintenance . Not only that but they couldn’t even pinpoint the diagnosis and basically told me that I had to leave it over night. Basically they didn’t even look at it and I’m thinking it’s because I have warranty with them. Let’s see what they say tomorrow once they actually diagnose it. Maybe then I’ll change my review. Update: Last thing we were told 2 days ago was that it might be the fuel pump so they would change that and see if that can fix the possible issue and nothing has gotten fixed and I still don’t have a proper diagnosis it’s 7/10/20. There’s a lack of communication and it seems like THEY BLOCKED MY BOYFRIEND’S NUMBER since he has been trying to contact Bianca. I kinda figured because I called through my phone and a desk representative answered right away and took a message for me to give to Bianca. When my boyfriend calls from his phone every time it goes to voicemail. NOBODY WAS ABLE TO GIVE ME AN UPDATE ON THE CAR. My boyfriend has been the one who has had to call in order to get an update on our car. & even so there’s not really any progress with the car. They are just horrible and a total nightmare. We are car less and still have to go to work and they don’t even communicate anything. We are lost completely lost as to what’s going on and what we should do. We will probably just pick up our car tomorrow and take it to another Toyota Auto Nation dealer because Toyota Cerritos service department is a total nightmare. End of story: IT WAS A RECALL THAT THEY ALREADY KNEW ABOUT! It was the fuel pump and they got “back ordered” and they kept the car for one full week. Never offered a loaner. I missed work twice because they would never answer the phone or call. When I asked for a loaner they put me on a waiting list. Just don’t get your service here.

Waiting shuttle service for over one hour 20 min...their shuttle service is definitely not good. They have only one shuttle and employee here doesnt give estimate wait times at all and they seems doesnt care.

They offer the most competitive price in Southern California for high demand vehicles. We recently bought a 2020 RAV4 Hybrid XLE. We worked with Joshua Lewis at AutoNation and he is one of the main reasons we bought from Toyota. The experience was extremely positive.

Muy mal servicio

Brought my 2018 Camry here for service (oil change, alignment, rotation). Went back home, checked my oil dipstick, and noticed my engine oil was WAY OVERFILLED. How did a “trained” Toyota technician let this happen? Doubt I’ll ever come back to service my car here.

I had an amazing experience at the Cerritos Toyota. Rudy Mazas was very help full and help me get into the RAV4 that I wanted. All around the experience was definitely 5 stars.

We spent $800 in our car service, because of the COVID we haven't drove the car anywhere else, until couple weeks after the service we took it for a drive on the fwy...the car started swerving around it was just not safe at all to drive it like that. This happened on a Sunday, so we waited the next day to make an appointment-we took it yesterday and like we thought it had something to do with the alignment, the alignment was included when we took it 2 weeks ago for the expensive full service only for them to tell us that they just fixed it...so that opened more questions to me like, what else they didn't do that I got charged of?? The guy tried to tell us that part of it could've be the tires, the same day that we took the car in for service we did the tires and they're brand new!! So what's their excuse? Just admit that the job didn't got done in the beginning because clearly that's what it was. This experience reminded me why I stopped taking my car to Toyota, before this last time I took it for a Battery change, when they said the car was ready I was the first and last one waiting to get my car..the guy showed up, got off my car with the battery charger which I thought it was odd because it should've be new at that point- I took off after that to pick up my grandma and when we were leaving, the car wouldn't start, I called AAA and the guy was like "who you said you took your car with?" He said they might've charge you for a new battery but this one is old and dirty it seems like they just charged it. I talked to their manager showing them the pictures and they gave me a partial refund on it when I should've got all my money back after a terrible experience and time wasted with them. My mom has a Toyota car too and took it to Toyota and they asked her about her tires because according to them she needed new tires too and her tires were new as well, not to mentioned when she bought that car the owner that sold her the car paid for full service at TOYOTA and soon after that it needed oil change, my mom brought it to his attention and he said they charged him for that and he gave her the receipt for it as a proof of service, she took it back because they didn't do that as well. Also when you ask for prices to take in the car they tell you prices- then right after that when you show up at your appointment they tell you a higher number of the prices they gave you...how does that change that over night? In my bad experience with them get their name and prices so they could honor that as they tell you. I wish I could say this is the place you can trust your car with, best service and customer service but overall in all my 8 years experience with them all were horrible not a day I could've say they finally did the job other than regular service but like I said there is still the question what else did they charged me of, that they didn't do? How much more they want to over charge you of? Are you gonna be treated fearly with respect besides them seeing you and making you feel like just another number, because you're just business nothing else. As I was waiting for them this last time for my car, Eric send me an email saying he wanted to buy my car...really? I keep taking it back to your place because they can't even help me take care of it with the bad service or no service at all, for sure they charge me money for it that's all I can say.

Work completed fine but no one called and shop closed before the vehicle could be picked up causing me to miss work. Also no one would answer the phone when I called several times.

Very clean, professional & everyone courteous.

La.experiencia , que recibi en AutoNation fue excelente yo desde La Puente yo voy hasta Cerritos porque ne gusta como dan ayuda a los caliente estoy muy contenta por sus services muchas gracias atte. Blanca Gallegos .

The dealers at Cerritos (Dennis) were so helpful in the car processing. It was my first car so I shopped around at different sights such as Downey, and the customer service at Cerritos was beyond what was given at Downey. They helped me get the car I wanted. Shout out to Dennis for being amazing!

Good points.... got us out of the dealership quickly. Bad point ..... On the estimate form, an oil change was supposed to be done. We brought it up to the person who originally helped us and he looked at the estimate form comparing it to the statement of work that was done and said, "oh, don't know what happened." He had a glazed looked on his face like Spicoli on Fast Times At Ridgemont High. I just took both papers back and walked off.

Matt was really good to us & we are happy with our purchase Thank you!

Great job, fairly quick.

Gina in service was exceptional, professional, caring!

I visited the auto service location for the first time yesterday and I didn't know where to go. Multiple employees passed me by and didn't ask me if I needed help. Finally I was able to flag somebody down that ended up helping me. I dropped off the car at 10am and I was promised my car at 1:30 pm and was told I would get a call. Nobody called me to give me an update or status on my car. I went back to pick it up at 4pm and my car was still not ready. I had to wait 30 more minutes before I got it back. I understand the place is busy, but a call with an update would have been appreciated.

Quick service and straight forward which makes buying go smoother unlike many dealerships when they would nickel and dime you on even for the air you breathe inside their building probably

I waited for a long period of time. They performed diagnostic on my car and found out sensor on right passenger tire needs to be replaced and they did a smog check. Car checked in time was 10:30 AM, I got my car at almost 4:30 PM🤨

Had a great experience per usual getting my car serviced. Quick, easy, and friendly customer service!

Jordan and Ahmad were the dream team at Autonation! We had previously been to three other Southern California Toyota dealers and ultimately purchased our new 2020 RAV4 from Autonation. We had told Jordan exactly what we wanted in the vehicle and he delivered. Ahmad was also very helpful and thorough in explaining the new technological features of the car.

Great prices and great sales team.

I had an expensive maintenance service at your center on June 29, 2020. I have been going to your center for 15 years and I have always followed the recommendations your staff suggests to be able to maintain my car in good condition When I got my car back and started driving home, I noticed all my windows are open. This is the first time that I got my car back with the windows open. I tried to close all of them but the left back window will not close and it appeared crooked. I drove back to the service center and told them what I noticed, they looked at my paperwork and called Carlos Lopez who assisted me earlier. He did not come out to see me or assess my new situation. Another one of the staff there looked at my window. We both noticed something blue, like a piece of gum is stucked there but he said it's part of the structure. He then said that it might be the regulator and that to fully assess this, they have to take the door to inspect it further. I told him, I do not have time for this, I was in your center from 0900 till 1300. I have other things to do for the day and I have to work the next, which is yesterday. Still, Carlos Lopez did not come out to help, when your staff there told me, that it is supposed to be him to help me with this. I have gone to another car shop and made an appointment to get my car fixed. Up until then, my back left window can be pulled up and down manually. This is now a safety issue as my car can be broken in anytime now. I have spent around 830 dollars for my visit yesterday, and the next appointment is going to cost me again. Again, I have been going to Toyota for 15 years for my maintenance and repairs. Nothing needed to be repaired in my car at the time of my visit, i just came for maintenance service. After yesterday, I will not be coming back, I plan to buy another car soon and I for sure, will not buy a Toyota anymore. I am but one customer only, and my business probably does not mater to any of you (as exhibited by Mr Carlos Lopez yesterday) but I do deserve some form of courtesy for the 15 years that i have supported your business. I would also like to point out that my windows were working fine prior to my visit yesterday and again, this is the first time, that I received my car back with all the windows open. I have chatted with a customer service representative yesterday on your website, it was Ms Olivia S that chatted with. I told her my concerns and all I got was this was being forwarded to your customer service. And so yesterday, I got 2 emails, 1 for thanking for my business and asking for a review, and 1 asking for my next appointment. And while all these are automated responses, I still expected a little bit more courtesy, respect and humanity, rather than an automated response.

Brought vehicle to be repaired had a minor problem with what was repaired, but David who handled everything resolved issue very professionally

We purchased a brand new Toyota Highlander XLE SUV. The SUV was missing car floor mats. We were promised that we will get the car floor mats sent to our house via mail. Henry Rodriguez, Fleet Internet Advisor (Sales Person) said that he will be ordering it and have it express mail to my house. I have contacted him several times via email and phone. He mentioned that he will look into it and get back to me. I have never received any update status. I also called AutoNation Toyota Cerritos to ask to speak to a manager. The person who took my phone calls would take my name and phone number and let me know that a manager will get back to me. I have not received any response or phone calls back from the manager to resolve this issue. I purchased the vehicle on Friday, January 17, 2020. It has been well over five months and I haven't received the car floor mats. This is really poor customer service and this problem is so small. Instead of getting a bad review, all they need to do to resolve this problem in a quick and professional manner is to order the car floor mats and get them sent as soon as possible. They are very nice and professional to you when you are buying the car. Henry was very efficient and quick to respond back to my emails as I was negotiating to buy the new vehicle. However, after you drive off with the new car, they ignore any problems that come up. Even the finance department is nice because they quickly want you to sign and get your down payment. Be very cautious if you purchase a car from Autonation Toyota Cerritos! Make sure that there is nothing missing from the car package list before you drive out of this car dealership! I will not be purchasing any future cars from this place ever again!

Even with C-19 Service with great wait time was long but service was great

Bad service ever! Waiting too long! Bad customer service!

I just went for an oil change and tire rotation but I was presented with 3 options and each option was over $2,000. I sat in the waiting room for 3.5 hours and did not received any texts giving me updates. No water bottles were offered in the lounge. At Cashier's desk, they made me sign with a pen on a string which everyone uses and they had no hand sanitizer anywhere to clean my hands after signing. No one was outside to bring me my car, I had to go chase a worker so he can get someone to help me. No one sanitized the door handle before I got in my car and I can go on with many other concerns. We are going through a pandemic and I would expect more sanitation and better customer service at any car dealership, as advertised but I did not see it at Toyota Auto Nation.

My service advisor Armando Garcia was great. He was very helpful and honest. I appreciate the great customer service.

It was a mixed experience buying our new Toyota Camry hybrid. They brought the car in the color I wanted from another dealership but due to miscommunication between us and the sales manager we couldn?t strike a deal on the first day. However we were called again by them two days later and we were able to come to a price agreeable by both parties. Rudy helped us out the most. He listened, and worked hard for us. Aaron took good care of us as well and overall we are very satisfied with the service provided. Thank you Auto Nation Cerritos.

Good experience. Staff helpful. Drop off and pick up went well.

I bought a 2017 Prius. I should have inspected the door welds. It was a lease turn in from that dealership. They prepped it and gave me a car fax showing it hadn’t been in an accident. Well it had. The door was inspected by the same dealers collision repair and they told me it had been in an accident and that you could tell by the broken rusty weld on the inner door. It would cost me $2400 to repair. Their leased turn in. They inspected it upon turn in. They sold it without telling me of the defect. Their collision repair shop verified the damage that occurred before I bought it. Their warranty will not cover it. Wow

Being forced to purchase a replacement vehicle for my trusty Toyota Camry that had done its job for the last 15 years, I went into this already highly apprehensive. Initially looking at a pre-owned 2019 Corolla, by some quite unexpected variables that ultimately worked in my favor I was able to drive off in a new 2020. As a individual woman on her own, I expected to be muscle-armed by my sales team. That didn't happen, much to my surprise. Not only did the transaction go at a pace I was comfortable with, I had control over how the entire discussion went - from insisting that an initial test drive wasn't going to sell me the car to crunching the numbers resulting ultimately in my budgetary capability & satisfaction. Shoutout to Robbie C & James Y for making the entire experience more pleasurable than I would have dared believe going into it. You have a very happy Toyota customer for life!

Service experience was amazing. My service advisor Gina was very professional and helpful. Gina took care of my factory warranty, 35k service, and took care of a tire issue at no charge . The only thing I wish was better was the customer WiFi which is not secured. I couldn?t get good reception from my cell phone provider while in the customer waiting area.

Adolfo has been our service agent for 5 years. Always great customer service, he is very attentive and very helpful.

Eduardo was absolutely aweful. He cancelled our meeting on Tuesday at 10am with no notice. He said he had an emergency. He also withdrew the offer he made us, stating the car he quoted and was supposed to have us drive, was sold on Sunday. If that was true, he could have told us that on Monday. We were on the road to meet him when he cancelled.  Additionally, he said he could not provide a comparably equipped vehicle either at the price quoted.  How bad does it get, especially when we bought our 2016 Camry from you guys. Never again, that's for sure.

I always look forward to my visit with service advisor Claudia N. Claudia has been s so helpful and professional in taking care of me and all of my cars service needs. Claudia always keeps me informed of any/all promos and discounts that are available to me. Claudia gets 5 stars for all she does for me (and my car).

I was actually really happy with my purchase until I found out that the dealership didn't have the title to my car (by a police officer while getting pulled over). They did not tell me this beforehand! It's been 8 months since I've bought the car and I've received 4 temporary registrations (current one expired), I haven't received any follow up phone calls. Everytime I follow up, I have to go in person because they don't answer the phone. The finance manager has offered ZERO solutions and is very unhelpful. So much unnecessary stress, even financially, as my bank increased my interest rate and monthly payments since Toyota Cerritos never sent them the title. I'm extremely dissatisfied with my experience and would never do business with this company if it was the last xxxx dealership on the planet.

I purchased my car from their online team spcifically Henry Rodriguez! He was great! Made the process go super smooth and when I came in to finalize the deal he had everthing ready to go so I was in and out super fast!

This was my second time in for service after buying my car. No problems made an appointment the second time. Was completed when scheduled or a little before.

I cannot get anyone to return my calls or emails. I bought a new Tacoma last December. I never received the license plates and the temporary registration expired last month. I called several times over several weeks and got passed off to several nameless voicemails. No one would return my calls. I finally learned the name of the person who handles the DMV paperwork, but she also would not return my calls or emails. I still do not know what happened or how this will be resolved. Absolutely unacceptable!

Excellent experience! I went in for one thing. They advised me about a covered warranty. The service was completed quickly. It didn't cost me anything and the car seems to run better.

They got the job done in a timely manner. Service was good and the process was easy. No complaints

total rip offs at the service department . too long of a story... just don't trust them AT ALL.

Brought car in on an oil consumption recall, common on thousands of Toyota engines. They said I must pay for a oil change first, I did. A few days later I looked under my car to discover that they didn't even change the oil filter...REALLY ? They even stripped the oil drain plug (pan) they wanted me to pay $750 to install a new one. I bought one on line for $35, No thanx Toyota, I'll do it myself. After much frustration and negotiation I'M SCREWED... Thanx Toyota of Cerritos. Karma is a xxxxx !

Good, fast and professional service. Friend too. Thank you so much

Despite some of the bad reviews, my experience was GREAT from the time I stepped into their place until the time I left with my new car, and I was really surprised by the fact that whole process didn’t take long at all, Salman was wonderful, I was very happy. 😃

Benjamin Casas is a proven professional. He provided great insight on the vehicle and showed concerned to each of my questions/comments. Young man has potential to become a great asset for Autonation in Cerritos. He has unwavering devotion to Autonation and his profession. Going through finance department. No means no. I appreciate the persistence, but finance department are not salespeople. If I wanted extra amenities to add, I would have agree on the note.

I visited Toyota of Cerritos for a recall on my airbags. While I waited, I decide to use their shuttle services for a trip to the park. I fill out their shuttle form providing my name, phone number and address of the destination. A male then calls for me and two other customers and we all enter the shuttle. Since the park was down the street, just a couple min away, I am the first to be dropped off. 30min or so go by and I receive a call to my cellphone, it's the shuttle driver asking me if I need a ride back to the dealership. The signs at the dealership say that shuttle services are for dropping off only. I began to feel uncomfortable. This man was calling me from his cellphone to my personal cellphone. I refuse the ride. Today I receive a text message from an unknown number. And it is the shuttle driver once again. From the same phone number. This time asking me how I am doing. I contact Toyota and speak to the general manager, Kevin Nadiere. Who apologizes, takes note of my contact info and tells me he needs to first find out who this driver was. I thank him. A couple hours later I receive a call from a SERVICE EMPLOYEE,Dennis who is calling on behalf of Kevin Nadiere. Dennis starts explaining that they spoke to the driver, the driver has been with their company for many years and nothing like this has ever happened before, it was all a MISCOMMUNICATION and he will no longer be contacting me. A miscommunication?? I do not have faith in the adequacy of their management team. I no longer feel comfortable in trusting Toyota to maintain professionalism and I especially no longer trust them with personal information. I will not be returning for ANY service or for ANY future purchases.

Facilities were fine. Part pricing was ok. Labor cost too high.

Beautiful cars , nice people to work with . Daniel Kim was fantastic and went above and beyond.🤗

Excellent customer service. Everyone was very helpful and friendly. I really appreciate everything Kevin Plate did to help me get the car I wanted.

Overall good service, friendly employees would definitely come back to this facility for future services

Great service as always. Everyone is very polite. I would highly recommend Autonation of Cerrit

We bought a used car there and the paint was messed up had a few dents that they promised to fix and supposedly it was going to take them 3 to 4 hours took them the whole week and tried to return the car to me in the same condition I took it in then had me going back and forth to sales and service till I asked for my money back they offered me a rental see what they come up with this week

Service for my car was done a lot faster than predicted. All the questions I had were answered very professionally.

Open door policy...amazing staffs and always a get-go. I knew to always find the right person that gives you a great vibe. I had a great feeling about LewisJ and knew we would hit it off. He’s friendly, listens to your stories, and just a fantastic human being who cares. Most sales person comes to you as soon as you get out of the car and say, “let me show you some cars” but LewisJ builds a rapport with you first. He wasn’t about selling a car or showing me cars right away. He listens and is very dedicated. The services is big, you can just about find anything you need. This marks my third time at Cerritos in “buying” a car mode in the last 11 years. The first two were family members who bought their cars and I went with them. Ever since that, we never went anywhere else. Even if we do go for service or doing something small there will be times where you might not have a good experience. But you learn from that and make it better next time. Not that it has happen yet at Cerritos. I remember I had a somewhat bad experience at other Toyota’s in different cities. Which makes me now and forever to always go to Cerritos, especially to get it service in the future.

Very good service, I really liked the service they gave me, in the purchase of my new C-HR 2020, the seller Zee Ziad,excellent service

I would like to specifically mention couple of things: - Sales person was good but the wait time was very long - I was not told before the sale that the car does not have a second key - Finance person was very pressing and forcing to buy different stuff

Michelle in service is always informative she has great customer service, I?m always treated so well.

Very nice place, good prices and friendly staff. I found the car I wanted on auto trader, sent my info and got a call back in one minute.

Bad customer service. Employee was rude and didn?t answer my questions.

Did not have a good first experience. Waited 2-3 hours for my car to be serviced only to find out the department closed without notifying me. Spoke to employees who weren?t helpful. Received a call from the manager who basically blamed me and was not trying to take fault for his worker not following through with the info provided to me.

Easy to drive, so nice car. My wife loves this car. Thank you.

Excellent service for my 2014 toyota 4 runner . Service advisor was good

Always badgering us to do ?routine? or ?scheduled maintenance? on a car with < 8,000 miles, yet never replaced the Takata airbag when car was in the shop. Always spamming our email with offers to buy back our Scion...at low ball prices.

My experience is always good with Toyota of Cerritos mostly because roger helps me all the time.

Our salesperson really listened to us and always followed up on any questions we had. He worked to insure that we got the vehicle with the features we wanted.

Justin Painter is one of the best car salesman I have ever encountered. He is professional, knowledgeable, and attended all of my family's needs. He wasn't pushy at all but rather concise and pleasant to be around. I truly felt that he kept my family's best interest as priority the entire time. I was absolutely sure before the end of my transaction that I had made the best decision by choosing to purchase my new 2019 Toyota Highlander XLE AWD. I highly recommend AutoNation Toyota Cerritos and a must if you can get him... Justin Painter.

Justin was great! Thank you for the new Prius Prime!

Salesmen are very professional, want to work with amd for you.

Had a great buying experience last evening working with sales representative Sam Aghmaghani. Got a 2020 Toyota Corolla at a great price. Took the car back today so Sam could show hubby and I how to work the screen and all the standard accessories. Would recommend this dealer and Sam anytime.

Our sales guy was Leo and he was very professional and not pushy at all. I would recommend looking for him when you buy your next car.

Least amount of buying hassle of any dealerships. Very professional!

It was an easy and very helpful process from my salesmen Ismael. He helped me get the best offer for my Toyota Corolla and was very patient, super nice.

Great experience buying a new car. Would def recommend

They made it easy and very helpful.

My 2015 Highlander was totaled two week ago and I hated going back to buy a new car with my specs. To my surprise, Justin Painter at Auto Nation Cerritos made the buy stressful free and I really enjoyed the process. Great team and very accommodating!

It was a fast and easy purchase. Hands down i recommend it wont be disappointed

Had a great customer service experience with Manny Galindo. He made sure to find the car I was really wanted.

Great experience. Second brand new vehicle purchased within two years.

Miguel in the service department is great. He?s honest and knowledgeable about what my vehicle needs. I only go there because he?s there!

they are the best in the industry

I was happy over all. My advisor was friendly and helpful. The waiting lounge is clean and the tv helps to make the wait not boring.

They’re pretty accurate re costs. Time estimates are also good. The waiting area could be improved. They retrieve the vehicles quickly.

the lady that assisted me was very pleasant and explained everything in detail.

Leo provided great customer service. The paperwork process was quick.

These folks go out of their way to help and do the best thing. I have been pleasantly surprised at the best customer service ever!

From the start to finish, we were served with great and friendly personnel. Ziad Elrifai was our salesman very friendly and helpful and kind. And also our finance person was very friendly and helpful trying to do his best. Over all very pleased with the service. Thank you for both.

What is the point of making a service appointment here? Really? Seriously a 2.5 hour wait for a basic 1st 5000 mile check up. The point of an appointment is to be able to drive in and be out fast. If you can’t handle your appointments then don’t book so many. This is a complete joke.

Professional team and cooperative staff

Very professional and we’re very honest with my car’s needs. Great customer service and value!

fast and efficient service. also very professional customer service. always helpful

I was in and out in no time. Very professional staff and mechanics who are knowledgeable about what they are doing.

Had a great experience. They helped me purchase a brand new car, it was easy, quick and no bs, straight forward. Hussein Kassfy was awesome on getting things done quick and explained everything. Also the finance guy Theodore was excellent.

Friendly staff, straightforward, model we was looking for was available and of course price is reasonable.

My experience getting my car serviced here was overall satisfactory; I was promptly assisted and well advised. Making an appointment was incredibly easy, the customer service was friendly and helpful, and my car was taken care of in a quick timely manner. I would highly recommend this facility for service repairs as well as Jairo as a good service representative.

Great experience, fast repair service!! I?m very satisfied with the service. The person that helped me pointed out important car problems that needed to be taken care of asap; and I?ve been declining in my past services.

From the time I walked in to look at a car, purchase it and then return for follow up to complete my purchase I was treated with kindness and respect. Thank you so much Ahmed, Daniel, Mehir and Michelle.

It is an awesome place were buying is easy. And everyone is amazing they make you feel at home. Merry Christmas Cerritos Toyota Autonation your the best.🎄🥇

Very good service and everything well taken care of.

We purchased our vehicle from this dealership and have been servicing it here as well. Customer service is always excellent as are the facilities. Waiting room is always clean and comfortable.

I had a bad experience with the Finance person, I felt he wasn?t upfront and disclose the final fees. I had a question regarding the Theft Protection; and wanted to remove it, he kept insisting it was part of the closing fees. I felt hoodwinked. I felt cheated and lied to. I also had a question for the salesman who sold me the car and try to contact him and he also has not returned my attempts to contact him. It?s seem that once they?ve got your money; they?ll just ignore you. I guess they don?t want repeat business.

The people working there are really nice and very attentive

We were buying my son's first car - a used Toyota Camry - and our buying experience was great! Very important - an impressive selection of vehicles to choose from like at no other dealership in SoCal. No pressure, professional, friendly approach by our sales person Salman Bickiya helped us locate the Toyota that met our requirements. From visual inspection, to test drive, to arranging financing and finalizing sales contract took us less than about three hours and was totally stress free. Part of the deal was replacement of the windshield which was done within two days. We were regularly updated of the progress, which was really helpful. When it turned out that there was no spare key with the car that we chose, the sales team responded literally within minutes to our request to provide the spare key as part of the sales contract - no extra fees. Next day my son picked up the spare key. No sale is the same and there will be issues, especially when you deal with buying a used vehicle, but what impressed me was that whatever came up during our visit to AutoNation Toyota Cerritos dealership was resolved professionally, promptly and to our total satisfaction. I really can't think of anything negative from our experience at the dealership.

Went in for an unexpected appointment due to my check engine light coming on. I was met by very knowledgeable and courteous staff. The repair was completed in a few hours and I was given a loaner car at no cost. Top knot has folks here.

I am extremely happy with the service conducted by Dominick. Overall service was excellent.

My experience with Henry Rodriguez through the sales process is what will keep me as a loyal customer. It was his approachability, genuineness, and integrity that made me want to do business with your dealership. I went through 6 dealerships and encountered several salesmen, but none came close to Henry?s professionalism. AutoNation Toyota Cerritos will definitely keep me as a loyal customer as long as you have staffs like Henry.

I have gotten 3 Cars from this place and it's always a pleasure doing business with them.

the salesman who help me when I purchase my car was Omar he was very helpful very knowledgeable he wasn't trying to rush me in a vehicle Omar made sure that I was comfortable with the monthly payments I end up getting a 2019 Toyota Camry.... 😁

I went just to check out the cars but finally, I bought a new Rav 4 Hybrid.

I had my car repaired here and they were so accommodating and helpful. The repairs were completed sooner than expected and went very smoothly.

For my 70,000 mile service, Braulio took excellent and quick care of everything. It's always a pleasure to have my car maintained by Toyota Cerritos.

I had a great experience, everyone so helpful especially sales person Daniel solorzano.

Our family recently ditched another luxury brand vehicle for our new 2020 Prius Plugin Hybrid and I have to say, this has been one of the best buying experiences I've ever had. Both Kevin's (Naderi and D. Plate) made our experience completely painless from the negotiation standpoint as well as helping us choose what options we were looking for in our next vehicle. After deciding on which vehicle we wanted to purchase the dealership even setup a car delivery time and date that adjusted to our schedule which completely eliminated the need for us waste half a day down at the dealership. This perk alone was amazing as we all know how long buying a car can actually take once you have your mind made up. We will definitely be coming back for our family SUV purchase soon. Thank you Autonation Toyota Cerritos

I should have went to another dealer when they low balled me on my trade in. They offered me $1000 less than Carmax. They matched the Carmax quote after I showed it to them. My negative feelings didn?t develop until I noticed all of the scratches on my new truck the next morning. When I received my new truck the previous evening I pointed out a scratch to my salesman and was told I could bring it in and have it buffed out. Since it was evening already, I didn?t notice all of the other scratches on it. When I took it in they were not able to buff them out. I was told I have to to bring my truck back a week later and give it up for a couple of days to get the paint fixed. This whole process is very frustrating. When it was taken back to get buffed out they only checked one section of the truck. They didn?t bother looking at the rest of the truck to check for the other scratches. I have to listen to comments about the scratches on my new truck that I paid a lot of money for from all of my friends, family and coworkers who look at it. They compliment it at first until they take a closer look and see all of the scratches. I had another bad experience with the parts and service departments. I asked for a price on some NFAB Predator side steps and was given a different price than what I was originally told. First price was around $469 the second price was $813. This really turned me off. The service department quoted $300 to install the steps which is only 12 bolts with no drilling. The whole job takes less than 30mins with a lift and a power tool. No way it costs $300. Parts stores charge around $100 for Install and not $813 for the steps. I could have bought the same truck with no scratches and the steps included for at least $500 less than I paid for my truck. This is a lesson learned on my part.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you’re in the market for a Toyota, or any other car they have on the lot, give this awesome dealer a look, and ask for Adam, he’ll hook you up! I’d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it’s staff.

Bought a mint 2017 Toyota Camry SE and got a great deal. From start to finish, Adam was awesome in showing me all of the features, accessories, and how the car drives. He made the whole process easy and straight to the point without any pressure, nonsense, runaround, or time wasted. I was in and out in less than two hours, so they know how to take good care of their customers. If you?re in the market for a Toyota, or any other car they have on the lot, check this place out, and ask for Adam, he?ll hook you up! I?d also like to give the rest of the staff a very special thanks and shoutout - all of them were extremely polite, professional, and welcoming. Highly recommend this dealer and it?s staff.

Ali give us a good deal and good customer service. He tried his best so that we?ll be able to buy the car we want.

They are courteous, very knowledgeable & efficient. I will take my car there again in the future!

service was great by the service writer and got me out of there under the time I was told.

Yes I recommend this place the salesman Zee answered all my question and showed me the difference between one and another vehicle that I was purchasing. Great salesman he knows he’s Tacomas

Buena experiencia por parte de las dos personas que me atendieron muy amables Rudy mazas y el vendedor muchas gracias

Morrie was the best! I told my friends that he is the one to go to at AutoNation.

Carlos Lopez was very courteous and patient in answering all my questions when he was doing the paper work for my car. He has great people skills. These are the kind of people we need to bring customers back.

Professional and efficient is the best way to describe Cerritos Toyota's service area. Check-in was easy and fast, the paperwork was done in minutes and the maintenance on my 4Runner was done in the estimated time.

the internet buying Process was quick and easy especially since I was looking to replace the same make and model of car that I previously had

Very friendly and helpful staff! They completed my service check quickly.

Had an amazing experience at Autonation of Cerritos. Henry Rodriguez helped us with purchasing our new Tacoma. He was so helpful, patient, and understanding. It was definitely one of the best car buying experiences ever. Would highly recommend this dealer, but most importantly would highly recommend Henry. Thank you Henry, you are truly the best!

Had an amazing experience at Autonation. Henry Rodriguez helped us with purchasing our new Tacoma. He was so helpful, patient, and understanding. It was definitely one of the best car buying experiences ever. Would highly recommend this dealer, but most importantly would highly recommend Henry. Thank you Henry, you are truly the best!

Great experience! David was awesome and he helped us get our dream car with little hassle

Overall had a good experience. I would of liked to experience more promotional offers, but the assistance and overall outcome was great.

Car purchasing was very quick and easy. I got what i wanted with very goood pricing. Very satisfied.

I did come in without an appointment, so I had a two hour wait, however, I was aware that it could take some time.

I have been going to Toyota of Cerritos since the 80’s. My family has bought several Toyota brand vehicles & have been very happy, however I brought my 2015 Camry in for routine service & the rep that called said my battery was shot & I needed to replace for $200, along with an air filter I had replaced 9 months prior. I agreed to the $30 filter but turned down the battery since I’ve bought batteries for less. He recommended that I run my car @ home for a couple of hours to wear out the battery so I could promptly replace it. I have driving the car with no warning signs of replacing the battery...I felt like the we’re trying to update for something not needed. Will not to going back & am seeking advice from a new mechanic. Hopefully they don’t tell me Cerritos service was trying to rip me off but that’s the feeling currently.

Great experience buying the car. I all ready knew what I wanted and what a good price was. We came in with that information and said if you can beat this price we have a deal. They made us a great offer no hassling, got out of there in under three hours. Everyone was super helpful and nice. I had to make an appointment to come back and get a blemish fixed and again everyone was great. They even got me a rental car to meet my specific needs while I waited a couple days for the repair. I highly recommend Autonatiion.

Their good attention to the customer auto needs.

Best dealership. Their employees are nice and their place is clean. I will recommend this dealership to my friends and other people. Thank you AUTONATION

The sales associate Axel, CFS manager Daniel, and sales manager Carla are extremely friendly and showed their professionalism during the whole buying process. Thumbs up to each one of them!

We have purchased two cars from Cerritos Toyota Autonation and we were happy with our first and extremely happy with our second. The sales associate Salman , made the process very easy, showed us our options, helped us with our trade in, and ALL the many questions we had. For both of our cars we always use the dealership for any service. Adolfo has been our Service Advisor for both cars. Adolfo is excellent in letting us know what is needed to be done, the cost , and the time involved. He is very patient with all of our questions and concerns, very courteous and professional. We feel very assured that our car is in excellent hands.

Not a lot to say - they did a great job and the service reps were courteous and efficient. Overall very positive experience.

it only took 10 minutes to check my car in.. Bianca is amazing she was the one that help me out very smooth transaction thanks Bianca

Everything was great till we got home. We did a lease exchange. The deal was basically good. That said the new car was to be equipped same as our turn in. After we got home we discovered that it didn?t have a power lift gate. The one thing we didn?t check before we left the lot. Called immediately took some time to get sales to contact us. Then they said they didn?t have that car Said we could return but that?s such a hassle we decided to just keep it. They said they have another car but different color and would cost 3 k more. So we re stuck and not real happy with the entire deal. We feel they should have or find the car as promised at the price quoted same car same deal.

They always keep my car running great! They didn?t have the part that day so they gave me a free loaner car. Their services are great

I wanted to go to a dealership that was close to me. This was an easy fast experience.

I was able to easily schedule my 25K service online for the next day. When I arrived, I was promptly greeted and then waited only a few minutes before a service advisor began to process my service. Although my service advisor mistakenly informed me that my 25K service was complimentary, she honored it and I was not charged for the service. She reviewed the findings noted by the service technician and asked if I wanted to schedule my next service before I left. The waiting area is large with plenty of seats, several television screens to watch and a separate area for those that want to do work in quiet. Check out and pick up of my vehicle was quick and easy. One issue they could improve on is the speed of service - it took 2 hours for the 25K service (which included the multi-point inspection and tire rotation but no oil change). Overall, this was a pleasant and stress free experience.

Great customer service, friendly staff. Have a great waiting room with WiFi and co for table chairs to wait for your vehicle ?

Was a great buying experience. Albert the salesperson was very detailed and answered all our questions. Explained all the options for leasing/buying. The whole process took less time than expected.

Auto Nation Cerritos is # 1 in the Nation... they are very helpful

I received excellent customer service when I took my car in for service. Carlos helped me a lot.

An excellent dealership in a highly competitive environment situated at the center of Cerritos Auto Square. Sami, e-Commerce Sales responded promptly to the internet contact and the meeting was arranged. We were treated to outstanding customer service skills that were genuine. The test drive and conversation actually seemed as if we were taking a spin with a friend. We were then introduced to Aaron, Financial Manager, assisting us and presenting us with excellent choices and alternatives. He treated this old man with respect and assisted us in every way with professionalism. The entire experience was made enjoyable and we look forward to continuing the relationship in the future.

All of there services. They are very attentive to your needs.

I was able to do all my shopping online and knew the price when I arrived at their Cerritos dealership. All I needed to do was to test drive the car. The entire process was painless.

Great Car buying experience! No pressure or hidden pricing. I recently bought a Tacoma here from Ahmad Alassadi. Ahmad and the rest of the sales staff was super helpful and attentive making the transaction as easy a possible.

Over all great service and value

Great service. Carry on and keep it up.

Great Customer Service and Service Advisor, Sean is honest and courteous

Great experience at Toyota in Cerritos! Zee Elrifai was our sales agent and was informative, respectful and no pressure on the purchase of our vehicle. He took the time to meet all our needs. I have been working in customer service for 30 years and these guys do it right. They have earned a loyal customer.

Had an appointment for service. It was Fast and simple.

Rep, Gordon was most accommodating. It?s great to work with representatives that understand customer service and proper business etiquette. Straight forward and honest price matching.

Leo was a great salesperson... very helpful. Answered all my questions up front without any sales pressure...

George Samor was super awesome in helping me purchase my 2020 4 Runner. No pushy sales, just friendly and wanted to help. Also helped explain the new larger screen tech system inside. Was in and out of the dealership in no time at all . . .

I love my new car. Everyone was super helpful and walking me step by step on my new car process.

The folks at Toyota of Cerritos are pleasant to deal with and they’ve always took good care of me. This is my third vehicle from them and I would come back here when I need another.

its cleanliness friendly people there knowledgeable the only thing this service department is very slow

Great experience!!! I highly recommend this dealership.

Good cars and very good customer services

Great service. Bought a used Jeep Wrangler. Got about half way home and the front end began wobble, Death wobble. Had to have the vehicle towed home.

Carlos was awesome!! Great customer service!! He was professional and understanding.

I came in to service my 2017 Highlander. The service was fairly routine and included a tire rotation, five point inspection, and fluid levels check. The greeter during my appointment was very nice and informative. I was disappointed in the follow up from the Finance department on a maintenance package I had inquired about during my visit. The greeter explained to me there was a package available for $360 that covered general checkups up to 45K miles that I could purchase. I was instructed to follow up with the Finance department (I did) but no one was available to speak to me during my visit. Later that evening I was called by a Finance representative who provided a more expensive price ($505) for the very same package. I was also told that someone would follow up with me on Saturday and no one ever did.

I made and appointment to have 80K service done. First of all it took over 39 minutes to check in and after that I was told it would take 3 hours and 10 minutes to have oil changed and windshield wipers. And that with appointment. No car wash since they stopped doing it years ago. I would not recommend this place

Hello, I recently serviced my car at your dealership Autonation Toyota Cerritos, your establishment was impeccable, your employees were cordial and friendly, and your snack corner was a joy; but Mr. Miguel Moran was absolutely outstanding, he made sure that our experience at your dealership was smooth, quick, informative and enjoyable; we were very impressed by all his knowledge, professionalism, attentiveness and willingness to help. We?ll most definitely come back to Autonation Toyota Cerritos and do our car services with Mr. Miguel Moran. Thank you so much.

Waiting for finance process was too long. I waited there for almost 2 hours and other people have waited longer. They need more staff during the weekend

I felt like the services and sales rep, Ray, did a wonderful job in selling me a high quality car that I am very happy with.

Friends and relatives for car buying

Excellent customer attention from Mr. Bikiya, definitely will send referrals his way every time I can

Very good customer service and Bianca was very helpful on my visit.

Great people and service Alexis was are car sales person and she worked hard to get us a great deal so we could walk out of their with a car that we really wanted.

Great experience purchesing my daughter's new car.

Albert New is a a very caring and knowledgeable about all the cars My daughter made the right decision when Albert New shown her different cars to choose ?now she is very happy and believed she made the right choice Thank You Albert New ?

I had purchased a new Camry SE. I got the best deal in town. I am glad that I got the car from this place.

Nicolas the internet salesperson worked hard to get a deal that worked. Behzar the finance guy was easy to work with. All good!

Best experience ever. It’s been couple of months now trying to find a good car, I walked in Toyotta AutoNation Cerritos and I met Mark Youssef. Since all dealers were busy trying to sell their cars Mark was the only one who listened to me trying to know my needs. He was so professional and offered me corolla 2020 with a deal that fit me. For the first time leasing was easy with them and the process was well organised. I figured out the problem was not the process it’s just about finding the right place Totally recommended and don’t forget to ask about Mark Youssef

We purchase a new car for Labor Day and we had a great experience. The staff was friendly and they were not pushy. I always go back to this dealership they are always pleasant to do business with! Glenda

Easy transaction. Matt made the experience easy and fun. He worked hard getting us the price we wanted. Thank you Matt. Internet Sales Best!!!

Zee was very helpful, kind and patient. We loved the experience we had.

DO NOT TRUST AUTONATION TOYOTA CERRITOS! After two days of phone calls about a car, a video call looking at the car, two emails confirming it was reserved for me, a call from the dealership manager saying he looks forward to meeting me tomorrow, AFTER I BUY A ONE WAY PLANE TICKET TO GET THERE, salesman AHMAD ALASSADI texts me at 11pm the evening before I fly down and the text reads “Hi Steven The car is no longer available.” They owe me the cost of my plane ticket!

DO NOT TRUST AUTONATION TOYOTA CERRITOS! After two day of phone calls about a car, a video call looking at the car, two emails confirming it was reserved for me, a call from the dealership manager saying he looks forward to meeting me tomorrow, AFTER I BUY A ONE WAY PLANE TICKET TO GET THERE, salesman AHMAD ALASSADI texts me at 11pm the evening before I fly down and the text reads “Hi Steven The car is no longer available.” They owe me the cost of my plane ticket!

Best place to buy a new car or truck. The staff that they have are great, very helpful , and willing to work with you. The service department super. Very friendly and helpful. I give them , from 1 to 10, it would be a 10. job well done. thank you

on time customer service. Carlos was my service rep & very informative & friendly talks about the Dodgers game. Thanks for being a supportive fan as well.

The customer service, the willingness to work out on price and the opportunity to get the best financing available

I'm a pretty advanced do it yourselfer...head gaskets, clutches, struts., etc. But stuff like tires, alignments and the rare occasion I can't do the repair myself I always use AutoNation Cerritos Toyota. I have been a customer of there parts dept. for at least 10 years and over the last few years been using there service dept. more and more often. As much as I appreciate the professionalism of the Service Writer it's the quality of service and repairs done by the mechanics that keeps me coming back. Sure it cost a little more but the service is done right the first time with OEM parts. I only trust my Toyota cars and trucks at AutoNation Toyota

Henry was a great help in locating our new Highlander and settling on the deal quickly and Eric made the paperwork process a smooth and fastest ever. Thanks guys!!

Bought my new rav 4 there, they were great. My salesman was Ernie, which was great, very informative and helpful. No preasure took time with me showing the vehicle and going over everything with me. The whole experience was great.

wonderful costumer service

Definitely buy from Toyota Cerritos and approach Shamir the Indian Sales person gives you excellent information of the cars features and helps to give the best deal to customer satisfaction. we had excellent experience and sold us corrola to our needs with best price. Team of Toyota Cerritos is professional and helpful in dealing. Thanks every one.

great experience!! price was a bit higher than agreed upon at pick up but the Mgr made it right with no hassle!! FJ running much smoother after her 100k service. totally worth it!!

To be honest with you we set up a few vehicles to test drive on Saturday with Kevin that didnt go so well. didnt feel like he was giving us his full attention. he had way too many other obligations to attend to. So we left. Went to our bank and other dealerships. But eventually came back a couple of hrs later thanx to our bank Southland Credit Union who put us into contact with Jordan... and first off let me say thanx to my bank Southland credit union they were literally was with us every step of the way... Jordan who then put us into contact with Ahmad who took great care of us from start to finish. he was extremely patient, listened to what we wanted, and moved so many cars around. 2 days of a car shopping experience and we walked away with a car we love. 2019 Rav4 hybrid Limited. Thank you to David (he a military veteran) he was amazing. he helped us with test driving the car (since we got there 2 hrs before Ahmad shift started) David knew SOOOOOOO much about the car inside and out. I really hope he also gets credited cause he literally saved the day... if not I would have went home with my old car and not brought anything... everyone there at Cerritos Auto Nation was great. Even Paul who I'm sorry had to redo so much paperwork (that was my fault) anyway... I know this is a long review that I didnt plan on writing.... thank you to Ahmad and David for helping me to have such a wonderful buying experience and the best part me walking away with a car I absolutely love, feel safe driving with my kids, and did I mention I love me car?

the oil change service was fast but no car wash like other car dealers.

Service was great! On Time and there was no waiting to pick it up. In and out quickly.

after I dropped my keys, the fob shattered into several pieces and I was away from my local Toyota dealer where I usually service my car so I used Google search to locate the nearest dealership which was AutoNation. I made an appointment and when I arrived was greeted immediately by service personnel who notified my service advisor and was treated better than I expected. I explained the reason for my visit was directed to his office service paperwork completed and was informed the programming for my new key would take a couple of hours. I could expect a call at 1000. i was notified at 0918 returned to the service area and picked up my car. the only difficulty i had was locating the cashier to pay. all in alli was more than satisfied.

They doing great jobs and on timely manner.

Great service, service advisor fantastic, always informed with up to the date information on my vehicle

it has very good service.

The great service they offer.

This is my fifth car that says a lot about the service Simply said “the best”!

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all I got was the run around, transfer to voicemails, they would pick up and hang up the call. So no, no matter how good of a “deal” you might get I do not and cannot recommend anyone purchase a vehicle here due to their customer service or lack there of.

The staffs are wonderful very accommodating excellent customer service

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all

Friendly and knowledgeable staff and good service.

Excellent service and friendly staffs.

The experience was magical! I thought, I wanted a "previously owner" Toyota, since I owned 2, since 1998. The stars must have been aligned, since I had the luck of meeting Salesman Steve Mejia, on Saturday, 06/22/2019! Steve is efficient, engaging and he actually listened to everything I said. I drove a "previously owned" car and was just about ready to sign on the dotted line(s)! Then I asked to see brand new Toyota Camry. Well, needless to say that, I took it for a spin and fell in love!!! Not once, did Steve make me feel pressured, instead, I felt calm and confident in my decision, then purchased my very first BRAND SPANKING NEW, 2019 Toyota Camry!! The staff, in general, made my buying experience perfect! Great price, Great Car, and my Great Salesman, Steve Mejia! To all my friends, in the Southern California area, if you're considering getting a car, truck or SUV, I recommend, Autonation Toyota Cerritos. You know Me, this New Yorker would never "steer" you wrong. You owe it to yourself to see Steve Mejia, at Autonation Toyota Cerritos, because of his exemplary service!!!⭐️⭐️⭐️⭐️⭐️

Great Service! Nice Waiting Room!

They are polite while they take your money. They seemingly did good work, and their service advisor, Pedro, is a very fine, young gentlemen. He was very kind to this old man.

I worked with Leo in the Fleet Department and it was the best buying experience I have ever had. I wouldn’t hesitate in recommending Leo and that team to anyone looking for a new car!

Tera in the financing department is very rude. There is an issue with a $5,000 check that was not signed. I had talked to them before about it. She didn’t pay much attention to it. Left her many voicemails and text messages. No response. Now she claims to be trying to call us for the past 4 weeks. Not true. We don’t have missed call from her except one voicemail. She made a rude comment to me over the phone” did a light bulb not come over your head” regarding the check not signed. she really has no manners when it comes to dealing with customers. Very rude and not professional. I told her I’d be happy to go sign the check. She claims to not have it. Then she changed it to she shredded the check. Do not want to deal with her. Hopefully the general manager or president ceo can look at this incident. She needs to apologize for making remarks like the one above. If I were Toyota AutoNation I would look and evaluate and retrain her again. You don’t need people like this working for your company.

Don't trust this store. The only reason they get 2 stars it because we love our van. The financing department will tell you that you are financing with your credit union where you are already prequalified and then send you through their company without telling you. When you try to call them to talk to them to work things out, they won't answer and won't call you back. It is so sad that buying a car has to be such a shady and awful experience.

They have the best patients to show you all you need and want to get a good deal and appreciation.

Need to hire a good sales person

I can make an appointment instead of competing to be first in line.

My service advisor Gina did a great job. Her focus on customer service was her top priority!! The entire service team does a great job as well.

I love this Place thank you so much for your Service

Bought a new 2019 Camry here’s my recommendation for AutoNation... Don’t ever get rid of or let go Eric McKenzie or Syed Donado these guys are awesome. 2nd time experience with Syed who is extremely personably he makes you feel like you’ve known him forever, you never get the feeling you’re with a salesman but just hanging out with a good friend. Eric in financing is extremely easy to talk with, his engaging personality creates the kind of atmosphere that makes you feel comfortable and safe, these two I would invite over to my house for family gatherings that how comfortable we were. If I could buy a car every day I would do so from these two at Cerritos AutoNation truly the best car buying experience ever. This review was five months ago... We bought a 2019 Highlander and Syed Donado was our sales rep. He gave us the best service we have ever experienced in our long history of owning Toyota’s. He’s a lot of fun and extremely easy to work with. You need a salesman his the one!

Had a great car buying experience! Sam was amazing and went above and beyond to make us happy! I truly enjoyed working with him and would recommend everyone to him. He is honest, friendly, professional, and a joy to work with. I also worked with Fred and Mark (financial) who were great! Thank you Sam for everything!

Great help from advisor, Gina Dale. She really made the experience easy!

I wasn’t sure if I had a bad alternator or a bad battery. The battery was less than 4 yrs old. I called around to a few places to get pricing and warranties and chose AutoNation Toyota of Cerritos. I didn’t have an appointment but Rick from “Quick Service” wrote up my ticket and took my car to the service area. Jason, the service manager, checked my vehicle and quickly diagnosed a bad battery. Even though the battery still had a few months on it’s warranty from a different company, I decided to stay with AutoNation. I got a better price and warranty than I did from the other three places I had called. I was in and out in no time and they didn’t try to sell me on a new alternator. Thank you to Rick and Jason for friendly, fast, honest service. My Scion starts and runs like a champ.

about their hospitality and they are very punctual

the best customer service ever

The salesman was very knowledgeable.

Ray was very nice didn’t feel pressured 👍🏽👍🏽

We worked with David Gozo, what a spectacular experience. I have never felt good after leaving a car dealership. But Saturday was a great experience. I never felt pressured only supported. The level of knowledge was excellent. I would go back over and over again. Highly recommend this dealer and the David

I had a great experience with your dealership. I was not going to purchase a Toyota because I had my last one stolen. But your representative was so nice and assuring that technology has charged since the 70’s. Just the information your service give and the caring of how you feel.

Taking our car in for emergency service turned out to be a great experience. Very friendly staff and took care of everything quickly.

Our car dealer, Hector Arreguin, was very helpful in helping us decide whether or not we really wanted the car we had our eye on . I believe he did a good job throughout the whole process and it made it a lot easier on me and I think I will definitely go back in the future.

The salesman, (Axel Perez) He is the best!

It was a pleasant experience. The process was easy and quick.

Amazing from start to finish! Kevin Plate was outstanding and I will be sending all of my friends to him for their new car needs!

This is a very good dealer

great customer service as well the financial dept was awesome in making are dreams come true

I am really satisfied with the service. Everything was quick and straightforward. The agents are very nice and helpful.

Prompt and courteous service

The service advisors like Juan Benitez and Michelle Hernandez have an excellent fund or knowledge and they are very attentive to my needs and requests. I have been very pleased with their care of my vehicle. I always receive a detailed explanation of their findings and the repairs. I always feel like they are functioning in my best interests.

Their inventory is huge so there is little chance you won't find the vehicle you want. Helpful caring staff. They were all concerned about my time when I really didn't care bcuz it was a Sunday and their dealership is clean and comfortable. I even got a Free lunch, yes a free lunch.

I had been shopping around for several weeks some of the places that I went were extremely stressful but when I got to I donation from start to finish everything was no pressure I did finally get my car and I'm so pleased with it

I would like to thank Gordon Li of AutoNation Toyota of Cerritos for his superb service during my visit.

Truly an amazing experience, was in and out in no time. The customer service was like no other and the price that I got for my vehicle was amazing. Beating all competition! truly felt at home and proud to be a part of the autonation family now.

Large Dealership, Great Pricing & Great Customer Service.

I was greeted quickly by Miguel. He explained everything that would be done, got my information quickly and my car was ready within an hour. Miguel sent me a text letting me know when my car was ready and what all had been completed. Lastly, he walked me to the cashier and helped me get checked out and on my way. The experience was easy and stress-free!

Cerritos Toyota is Awesome!

the finance department it's beyond repair, the Finance Manager is way away unprofessional

they're very friendly , very helpful, they were able to accommodate to my schedule.. thank you so much

Carlos Lopez assisted me with my 2013 Toyota Tacoma after Check Engine lights went off! He gave me piece of mind when I left my truck there and within a few hours My car was ready and I paid nothing out of pocket! He made sure to find all possibilities available to get my truck fixed! Thank you!! You made my day!!!!!

great friendly service, and I got the best price around. there were able to beat the competition at Longo Toyota. Thank you guys!

Customer service is the best I highly recommend Rudy to family, friends, and anyone that is looking to buy a car. Set up an appointment with him awhile back when I started looking for a car. He not once called me to pressure me to buy he respected my situation before my appointment. When we finally met up with him to buy greeted us with a smile and made us feel very welcomed and made us feel part of the family. He was very helpful and had great knowledge f the Camry that we were looking for. During the process never pressures us into making a desiscion was very respectful and patient with us. During the wait for finance he constantly came to us and asked we needed anything just ask him. He was very polite and respectful thought out the process. Rudy and Toyota of Cerritos are the best. Left very happy and would definetly return for another car

they were great, not pushy, informative & gave us the best deal! Mahir went above & beyond with our financing

Great service! Customer service is top notch. Had the seller up and down because we weren’t decided on what to get and he didn’t have a problem. Always had a happy look very willing to accommodate. I would definitely recommend Mr. Brian Gonzalez. Great attitude. If ever looking for a Toyota it’s must to go and see him. Thank you everything. Wife loves the car!

There service great service

I was leery of buying a Toyota because of all the recalls but this was a Air Bag Recall they had the part & were fast & professional. Not to sound like a ad but I love my 4 Runner !!

great service experience, quick turnaround

Completely satisfied with the service...thank you so much AutoNation Toyota Cerritos

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Really good experience here at Toyota Cerritos auto nation . Ricky was my service advisor and he did a great job at helping us out and making the experience very easy ! Thank you Ricky !

The knowledgeable personnel and personal attention in finding the correct car for me.

The service people who greet you when you arrive are fantastic, they answer your all your questions, try to make your visit as comfortable as possible.

Service center and staff are awesome and tell you exactly what is wrong and gives you options to work with.

Great service and very friendly service agents.

Everything is there and everyone is friendly!

nice place to get service.

👍🏻Great service!! Very friendly staff👏🏻

Great service and follow up except they didn't have all the parts on hand to resolve a recall item after being called in to remedy the recall

When I had a problem, the manager Kevin and the used car manager, Fred were both very helpful immediately and arranged to take care of me without delay. They did not take unfair advantage of an old lady and everything was done perfectly. I definitely recommend AutoNation Toyota to all my friends, neighbors and family because of the great service and kind consideration. My thanks too to Michelle and the service dept. for their efficient and prompt help. Eileen Fishman

They are very helpful, look out for what your needs are and help you get exactly what you want. Very professional and respectful. I recommend the quick service.

i struck a great deal on two Tacoma's and the customer service was excellent, finance Manager was quick and efficient, and overall process was a great experience. If you are in the market for a Toyota, go to Toyota of Cerritos!

Gina in Service Dept. was extraodinary, caring, professional!

Good service and good communication

Have always gotten great service since I purchased my vehicle in 2013.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after banking hours. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.

As a Costco buyer I expect a straight forward experience. I expect that the sales person knows ALL of the features and can explain them completely not just tell me to figure it out with the owners manual. I expect that there not be the “I have to speak with my manager,” “Oh my manager said no but if it were up to me I’d give you what you asked,“ “Oh, I have to speak to my manager again,“ when negotiating the trade-in value. I brought the offer from Carmax which they finally honored after three rounds of lower offers. I was told before I arrive that they would honor the CarMax value so this shouldn’t have been necessary. We had been talking about the car I wanted for weeks, I had it reserved, it finally arrived after they broke appointments with me twice, I finally made an appointment at THEIR convenience, I alerted them that I was on my way from an hour away, and then I arrived the car wasn’t ready. I also let them know that I would be paying with a cashiers check and needed to get to the bank before it closed four separate times before and during the time I was in the dealership and yet when it was time to pay, it was after 5. Despite the inconvenience of having driven over an hour to get to the dealership, the salesman made it quite clear that he was irritated about not being able to go home at his regular time. Maybe if he hadn’t been giving me the runaround we could have wrap the deal up a lot more quickly. And finally, and very importantly, it wasn’t until I received a Costco email after I completed the transaction and was home again that I discovered they didn’t give me a customer cashback deal I was entitled to. I would not have given this experience or dealership any stars if it were possible.