Bought a new SR5 from Ahmad, great experience with the chip shortage, had to wait for their inbound inventory. Didn't pay any surcharge compared to other dealers. He is their guy to go to for Internet sales. They are up front on their sales, no hidden fees. Leo was great too in finance.

We had the pleasure in working with Ahmad, whom was so nice, accommodating and always responded immediately when we were emailing back and forth. I’m a proud new owner of the perfect family van thanks to him!

Great Service, Yumi, my service adviser was excellent, as well as the cashier, Lala. More power to AutoNation Cerritos!

Incredibly helpful and friendly staff, I'd like to thank my salesperson Jose Rivera for everything he did as well as Alex Bartra for being thorough with everything that I was signing for my new car. From Marco Mendoza

Danny Solorzano was so friendly and helpful. Will definitely go back to him in the future!

Had a great experience at Autonation Toyota Cerritos. After submitting my car for sale to a few dealers Ahmad Alsharif called me with the best offer. Ahmad made the transaction very easy for us. If you need to sell your car or buy a car call him!

I had a great experience here! I drove from the IE to Cerritos to purchase my 2022 RAV4. Both Billy and Mariano helped me find the car I wanted with all the specs I wanted! They made it so seamless and easy so I could just drive up and get my car without making multiple trips! Mariano kept me updated on the status of my car and he helped me navigate through all the perks of my car, and I couldn’t be happier with it!

Thank you Ahmad Alassadi and Tom Cruz

Edwin Garcia is the best salesman here at Cerritos Toyota. Very pleasant person to work with

Thank you Jason for getting me the car I wanted! Overall best experience!

La buena atención al cliente y los mejores precios

1st time coming here and did not get the vehicle I wanted because the dealership needed to add an additional items such as windshield protection, window tint, wheel locks, extended warranty and Weathertech mats which I did not need for my vehicle. At the end they said they needed the warrant and Weathertech mats kept due to the difficulties they are currently dealing in selling vehicle. I told them I didn't need the mats because my wife wouldn't like them but some how they felt I needed these additions. People are friendly but I wasn't happy being told what I needed to get when I didn't need the items.

Toyota in Cerritos is wonderful service I have seen that they do their great job for my RAV4. They recommendation list for save my RAV 4. Toyota in Cerritos is so amazing at services. Go to services. Anyone have Toyota cars go to Toyota Services cuz they know about Toyota.

This is the 3rd time I've bought a car here in the last 3 years. Angel has always been my salesman for all 3 purchases. I had the pleasure of working with Angel and Erick yesterday. They were very helpful, they got me everything I wanted and took very good care of us. They are both very friendly and not pushy at all. You just tell them what you are looking for and they will help you get just that. I do recommend working with either one of them, you will not regret it. Sam Rafeek was the person that financed us. He was so very helpful and patient with us and explain everything and anything that we needed to know. Roger in service is always my go to. He has taken care of me for all of my vehicle needs. I have not faced any problems coming to this location from purchasing vehicles to the service department. I have always had an excellent experience which is why I continue to return with more business and will continue to do so in the future. Thank you for the excellent customer service.

I have bought two vehicles from Autonation and both experiences have been effortless! Josue (Josh) is amazing! He keeps it real and is professional the entire process. Aaron and Rasheek (sorry if I messed up your name) were great too! I truly felt as if they cared about me as a customer and not a number!

The trade in and purchase of my new Rav was made extremely easy by the lease manager, Greg Hammann. He was professional and courteous in every aspect. Zee in the finance department had me out within an hour. It was a win win experience.

I walked In to ask questions and end it up leaving with a car thanks to JC..!!! I HIGHLY RECOMMEND JC TO HELP YOU OUT IF YOUR LOOKING FOR A CAR..!!! HE EXPLAINS EVERYTHING TO YOU IN DETAIL.!!

The staffs are very helpful. They are very straightforward about pricing. No hidden fees.

I purchased my first Toyota (RAV4) and I'm so glad I picked AutoNation Cerritos (went to Whittier Toyota first and they were horrible). Great experience throughout the purchase. This week I took my vehicle for the 5K maintenance and the staff was professional and provided great service. 👍

I did like that service and the attention and also the courtesy and how they keep the appointment I will recommend the Dealearship to my family and friends.

Jonathan lino gave me great services very polite and I satisfied with my suv also my kids were happy. I recommend people to come and check it out..

Not happy with making an appointment (warranty service) and only getting a tire rotation (no oil change because mileage was not enough). I had to have the service completed because my warranty was about to expire. I arrived at 10 to 15 minutes ahead of appointment time, was told I would not get the oil change and waited 2 hours and 45 minutes to have tires rotated. After 2 hours when I checked with the service advisor about my car, she said she did not see it and thought they were done, but would go check. She came back and told me they had not started yet. When you schedule an appointment for a specific time, you expect your service to take place in a reasonable amount of time. This was not the case again.

I went to the first service of my tacoma and it was very friendly and fast Excellent service, I was not wrong to buy with them

I had a good experience beforehand of setting up the appointments and test driving. It was done in a timely fashion and with much attention. Once I bought the vehicle I noticed a noise with the brakes. When messaging the associate I felt dismissed and told it was “brakes settling in”. When going with my parents was when they took me seriously and replaced the issue because they had put aftermarket brakes on the car. I felt kind of tricked as they put it off as settling in but once it was taken in for service the noise went away because they put genuine brakes after I said I’d return the car. This put a damper on my car buying experience and definitely wouldn’t make me want to go back.

I hate talking on the phone so I loved that I was able to make an appointment online with this location! Came to get the hybrid system in my Prius updated since there was a recall on it and the estimate time was 2-3 hours and it was done in 2! They took my car right away and brought it to me within minutes when it was ready. They don’t do car washes but they do have a free car wash deal with a local business and it was great! Would come back for all my Prius needs

Thank you Ahmad Alassadi for doing the impossible. Got me my dream car Rav4 XSE hybrid in a day notice. The whole car buying part was smooth and transparent. Thanks again for this awesome car!

Amazing customer service was provided by Jonathan Lino, he was very brand knowledgeable, I will definitely send my friends and family to him.

I am really satisfied with the services of AutoNation Toyota Cerritos. My car's last maintenance check up last April 29, 2022 was done accordingly and the service advisor Bianca Medrano was very efficiently explained to me all the necessary jobs to be done with my car. And to my delight, she offered me a free shuttle ride going to a nearby Cerritos Mall. Aside from that the job has done earlier than the promised time, and I was given a free car wash coupon from their contact shop. Thank you.

I come here knowing I will pay much more than the mechanic down the street. I accepted that. What I do not appreciate is being refused to ride their shuttle service after preparing to pay $700 plus for maintenance on my car.

I had such an amazing experience buying my first Toyota. My sales man was Angel and he was very honest and easy to work with. He was very caring and understanding as well. I can say this was my best experience at a car dealership! I will definitely be buying more cars from him in the future!

Had my 2006 Corolla serviced. Communications form the service department were excellent! Overall, very pleased with the service.

I have purchased a few brand new cars in my life but this experience has out done them all... I love the staff ... Ali F. Pulled off a miracle on my behalf.. got me into a vehicle I love .. fast and friendly.. I will definitely use AutoNation Toyota for any future endeavors and I am so grateful I found them:)

I had a great experience shopping at Cerritos Toyota Autonation, especially with Ahmad’s help! Ahmad helped my mom and I figure out what car best suits me. We came in to take a look at a Camry, but Ahmad showed me the new C-HR XLE and I immediately fell in love! Amazing service by him and everyone that helped us. Will continue going to Autonation for our future automobile needs.

I sold my car after 10 days I got two express line violations and no body work on it.nobody take care for me on phone just said call me back .crazy place

We are AutoNation customers because of your service rep Bianca Medrano. As an older couple and on a fixed income, she takes care of us like we are her family. Gave me a big hug when I brought our Rav in for service, remembered details of our last visit and asked about our recent trip… and did the necessary service required. She is your best advertising!

Great sales force, Service center very helpful. I would highly recommend this dealer and service center for anyone needing to purchase a vehicle or needs great service for maintenance or repairs.

I wanted to give a big thank you to AutoNation Toyota or Cerritos! I was looking to get a 2nd vehicle with financing. It was a hard sale for what I was looking for. I did a inquiry on a used vehicle. Henry Mendez (big thank you to Henry also!) They gave me a call, I explained my situation and they asked me to come down to give them a try. I was so happy how hard they work to get me a deal, way better then I was expecting. I didn't even need to do the "let me go home and think about it" trick signed with the biggest smile on my face. I don't see myself going or sending my friends anywhere else from here on out! Thank you guys!

I had Syed Donado and George Samor who helped us purchased our minivan. George helped me on the phone first and Syed finished it. I would like to thank both guys for their patient. Syed who did a lot for us aside from our purchase going smoothly (even with our baby and toddler around). Also for extending his sales call even after we purchased the minivan I had so much questions he still kept in touch. I like how they’re not just there to sell but to really help too. More blessings guys!

Great customer service from both Angel and Erick. I went in for a trade in and they made the process so much easier. All of my questions were answered and concerns were explained. Angel started the whole process and Erick finished it. Their communication with each other was great and made me feel comfortable moving forward with both of them. Really appreciated Erick calling me and updating me regarding my cars arrival date. Would highly recommend my friends and family to stop by and ask for either of them. Will definitely be going back for future cars. :D 10/10

I wanted to give a big thank you to AutoNation Toyota or Cerritos! I was looking to get a 2nd vehicle with financing. It was a hard sale for what I was looking for. I did a inquiry on a used vehicle. Henry Mendez (big thank you to Henry also!) They gave me a call, I explained my situation and they asked me to come down to give them a try. I was so happy how hard they work to get me a deal, way better then I was expecting. I didn't even need to do the "let me go home and think about it" trick signed with the biggest smile on my face. I don't see myself going or sending my friends anywhere else from here on out! Thank you guys!

Syed Donado & Rudy Mazas made my purchase simple, I love my new RAV4!

Great salesman at this location. Thanks to Angel & Erick I got the car I wanted and they also helped me get a car for my mom.

Te atienden bien y rápido son buenas

Great customer service

Went over to check a few cars out and Jonathan Lino was my sales guy. He was very knowledgeable about Toyota.... Even though I was there just checking out the vehicle I would definitely come back and buy a car from him

Pregunten por Maríano, presta un Excelente servicio , te ayuda a elegir lo que mejor se adapte a ti, si buscan que los atiendan en español o inglés de excelente manera

If your in need of a new car ask for Mariano he is very trustworthy, honest and down to earth he'll make sure to find a car that fits your needs and your budget definitely going recommend him to all of my buddies that are looking for a vehicle definitely a great experience overall !!!!!

I purchased a 2014 Prius in 2017. The service at Cerritos Toyota has always been fantastic. They are friendly and really know their stuff. Fast forward to today. I recently changed careers and traded my 70 mile commute for a remote gig making my Prius no longer necessary. Every so often I have received invites to have them buy it back. I finally decided to see what they would offer. I did my homework beforehand and honestly expected an offer way below. 10 minutes after I got there Gregory made me an amazing and very reasonable offer. Very low pressure, no hard sell to trade up. Needless to say I took the deal. I may not have a Toyota at the moment, but I'm a customer for life!

Good service, good customer service

Definitely coming here for my future car purchases. I had an awesome experience and everything was made real simple for me. I gotta give my man Eduardo R. a big thanks and appreciation for being professional and also treating me like family. He took the time to help me find exactly what I needed and gave me his honest opinion on each car I asked about. Thanks brother and to your magnificent team for making it an easy car buying experience!

Best Toyota in the area. Kent is great.

I have been searching for a car for a while now and went to different dealerships. However by far this dealership was the most helpful. Kent addressed all my questions and concerns and I felt confident in purchasing my car from him. Thanks for the great service! Definitely recommend this dealership!

I got me a brand new car Waitin' in the driveway Shinin' like a bright new star I've be wishin' on it every day. =)

My Dad & I went to 5 different Toyota dealerships looking for a 4 runner that’ll give us the best deal. Kent was the one who reached back to us and gave us immaculate service and an incredible deal. We told him our firm asking price, he was straight to the point, no loops or corners tryna sell us stuff we didnt need and had a awesome attitude through out the whole buying process. Definitely would refer him to others. Cant thank Kent & Cerritos Toyota enough for the service and helping us.

Purchasing a vehicle from AutoNation Cerritos has always been a pleasant and memorable experience for my Wife and I. Even with my wife's language barrier, Kent went through the process thoroughly and answered all of our questions. The immense extent of care and satisfaction has brought us back to this establishment to welcome a second vehicle to our family. I personally recommend AutoNation Cerritos to any new buyers or returning customer for a reliable investment.

Prices way to high as i assume they are every where else. Sales person seemed as if they really didn't care about making the sale probably because they were going to get it sold reguardless due to low inventory and high demand.

I bought a 2018 Toyota Tacoma TRD Sport that was highly optioned. I like the no haggle price because I don’t have to negotiate the price. You either like the price or move on. The signing was painless and quick. I gave it 1 stars because they only had 1 key; the truck has push button start. I was told that they would order another key and send it to me. I could program it myself or drive 4 hours back to have them do it. I’m not sure why they did not realize that they had only one key. They knew I was purchasing the vehicle a week in advance. Another reason for the 1 star rating was because the rear passenger seat was missing a headrest. I did not realize this until I got home the next day. I emailed the managers and was told that the headrest was present when they took pictures of the truck to post it on the internet. They then sent me a picture of the back seat to prove it. Of course it was there. I told them that the headrest disappeared between the time they took the picture and the time I picked up the truck. They stated that they would get back to me. It’s been 48 hours so far and no communication from the managers. If the issues are resolved, I will change my rating.

Fair price, good sales group, no hard sell, and no stupid games - overall a great experience

My experience at AutoNation was nothing short but amazing. I was able to work with Samila who was so helpful throughout the entire process. This was my first time purchasing a vehicle so this was a major deal for me! But with AutoNation they made everything so smooth. I wouldn't have gone anywhere else. The entire the process was smooth even the financing! Everyone did such a good job explaining each step to me and explained further as needed. I am so excited about my new car and just sit in it smiling! I also purchased warranty which made me feel so much better about my purchase. I will most definitely be coming back when it's time for another purchase (in the long future lol), recommending friends, you name it. Thank you so much AutoNation!

Clean, quick information and service

The dealership did a excellent work, with the oil change also was done in a wonderful time. Will always come back to Toyota for there work. They also had recommended some info for my next visit.

The dealer is very fair. I bought a corolla through presale. The only comment or complaint I have was the amount of time spent in doing the paperwork. Since I filled out all the paperwork previous to pick up of the car, I thought it would be in and out. It took over two hours to complete all the paperwork. I really wish they can streamline the process and ask for the information beforehand so that it will be a better experience.

Bought 2 cars over 100 000 dollars. Truck has a bad windshield and rain got inside totally loss of new truck. They say I did that lol . This is a cpo 2020 tacoma. Next another car a mustang 4 months ago and they refused to give me my license plates and hang up on me every time. So now I have two vehicles I can't drive . Don't buy from them horrible customer service and scam artists. 😒

Is is possible to give ZERO stars? I sent a message over chat to double check if a used car was available, because online it said PENDING SALE. Got an email the next morning (Monday) from someone named Joshua Lewis saying good that the car was available. The email asked if I wanted the car "set aside" to come see it (Idk why dealerships use this language because there's no such thing). I told them any weekday evening was fine. The guy suggested Thursday or Friday, because the car wouldn't be finished with "reconditioning" until then. He set an appointment in their calendar system, which I accepted. I called AutoNation this afternoon (Tuesday) to find out about coming today and I was told by another associate that the car was sold. I don't know they just couldn't have been honest (the brand of vehicle is heavily overproduced and there are thousands of them at reasonable prices all over the country; I will easily find another). The fact that this salesman chose not to be forthcoming about the status of the vehicle AND that he didn't reach out to let me know the car was sold or respond to ANY of my messages gives me an inky feeling about this place. I hate lying through omission. THANK GOODNESS that I didn't waste my time driving from West Hollywood down to Cerritos. I was planning to put down at least half in cash on the car. I will be taking my money to more reputable and more trustworthy place! Update: The number of people that continue to view and like this review illustrates to me that CLEARLY I made the right decision to shop elsewhere :)

I took in my friend’s Toyota because the sun roof was leaking badly. They were quick and professional. Now it doesn’t leak and we’re thrilled.

Wonderful by Anthony Nevarez 👏

Experiencia y atención excelente

Not going back for sure. Like a robot. No thanks I'm done with this location.

I got a good price on my new Camry from AutoNation Toyota Cerritos. It was hassle free. The professionals there are friendly and efficient. They are easy to work with. I highly recommend this dealership.

Very good experience at Cerritos Toyota auto Nation :) always get treat and greet nice. By everyone

Regular car service scheduling and experience is top notch! AutoNation was able to call and set me up with an appointment in a matter of seconds. The staff was extremely friendly and helpful when it came down to explaining what the service covered and what was recommended.

Being one of the bigger dealerships I have always looked at used cars here. I have purchased three pre-owned vehicles from here for myself and my family so far. The last was a 2010 Toyota Highlander. Two or three days later I noticed it was leaking. Lucky for me this dealership is one of the better ones and they immediately decided they would attempt to fix it or I can simply pick out another car, which I did. We ended up getting a 2016 Honda Pilot and it seems much better, has minor electrical issues, but nothing that can not get fixed easily and cheap. If you are looking for a used car I would definitely trust AutoNation. Buying experience with the salesperson was simple, really no hassle at all. Make sure to look at what they are selling you though. If you don't read the fine print you might end up paying for $1000 window tint and $1000 mats. I have to add more to my above post. I've been driving the Pilot for not even a month and a check engine light came out. I took it to a mechanic and they ran the computer to check the codes. Turns out there were two codes. Both were for an engine misfire and what surprised me was that the mechanic said the code has been there for a while now. He said they simply reset it last time. Meaning that the dealership most likely didn't fix the issue and attempted to hide it. I know the car is "Sold As Is", but I did try to reach out to the salesperson that helped me buy the car and he said he would ask to see what they can do about it. I really have trusted and would've recommended (and have recommended) family and friends here, but depending on if they fix the issue or not I will have different feedback.

Professional service good customer service as long as I have a Toyota I will take my car here thank you

Ok service! don’t go in with a high down payment. The finance department people will try to sell you every coverage/warranty available for your future car. Thanks for reading.

We tried a few other car dealerships like CarMax, we could tell they didn't care about us just about making money. When we came to Toyota AutoNation everybody was friendly and it seemed too good to be true but it wasn't we got the car of our dreams and everybody was so respectful and nice I've already recommended this dealership to family thank you AutoNation.

I LOVE THE PEOPLE & SERVICE HERE AT AUTONATION TOYOTA CERRITOS!! They are very friendly & helpful people who do their best to ensure you have a wonderful experience with them. SHOUT OUT to Ahmad for selling his FIRST car/deal with me, also to Josh, Rudy, and Michelle. You are all amazing & keep up the good work!!! HIGHLY RECOMMEND COMING HERE FOR ALL YOUR CAR NEEDS!

Great people here. They wish they had more vehicles available to sell.

My sales person Josh was really good , very professional, didn’t feel like he was trying to upswell me or get me to do what he wanted . The finance manager didn’t follow the process I requested which was to use my preapproval and not submit an application through them , which caused me to lose benefits from my credit union . I was Also called and told my bank didn’t pay them and text to return my car when my bank actually paid them. On top of that my brakes began to squeak 3 days after leaving the lot .

A good

Amanda is great! Best service so far.. shuttle guy is cool 😎

I went to the dealership to simply look at my options as I have a growing family and wanted to buy something bigger. I went in and spoke with Brian Lieb who is a sales associate at the Toyota Cerritos Auto-center. He was amazing very informative not pushy like most salesmen I have dealt with and gave me plenty of information on the car I was inquiring about. I loved my experience so much I bought my Toyota Highlander the same day I went to look at it. This dealership is 5 out of 5. If your looking for great service and someone who will treat you like a customer and not just z dollar sign, do yourself a favor and go see Brian Lieb!

Tried to score a Supra at MSRP, but gave up waiting when Ukraine was attacked. AN came down a little on the markup. I'm OK with the price. When the car came in, my contact wanted me to come in right away, but I'm over 100 miles away and needed to prepare. So, I'm ready to come in to dealer, but then I'm told car needs software update that will require a day or 2. When I get there car still isn't ready. You can't even get a cup of coffee out of the dealer while you wait. But it finally came out nice & shiny. Take one star off the rating for not knowing the Supra needs a S/W update.

Was lied to about extended warranty, customer service for used car is very lacking. Will never shop there again

We went in to look and purchase a vehicle that was being prepped to sell. We were told that it would be ready on Tuesday at 2pm. It was not. We did end up looking at 3 other cars and ended up purchasing a more expensive one. No haggle, but some negotiations. Sales and finance were friendly. I put a down payment, left with a folder and was to pick up the car the next day. I got home and did not have the total price paid of the car!! I went back the next day to pick up the car and another set of paperwork. Planning to go back to have the car detailed, dents taking out and a new key.

I have to give this place a 1 star review, due to the many attempts to try and speak with the GM or my finance representative or his finance manager, which all are not available and my voice message left has not been returned. I don't know how this dealership have customer service trophies if I can't even get 1 return call back and it has been months.

Very goog service...

I had a wonderful experience purchasing a Prius with Gregory Hammann at AutoNation Toyota Cerritos and highly recommend you visit him for your next vehicle. His communication and support was simply excellent leading up to the purchase and on the day of the purchase as well. He helped me find a vehicle matching what I was looking for, kept me posted on when it was coming in and on the say of made the transaction smooth and comfortable. Took the time to walk me through the vehicle, show me all the features and answer any questions. Super honorable and helpful throughout. Also received stellar service from the supervisor Ellen who answered my questions and big shoutout from Aaron in finance who was amazingly helpful, walking me through all the paperwork. All in all, would highly recommend Toyota of Cerritos for your next vehicle and please make sure you ask for Gregory!

They very professional .I will return anytime I need it. Thanks.

Cada vez que vicito Toyota me enamoro de sus autos aparte nos asen un buen trato a toda gente excelente ✨✨✨✨✨

A general inspection just includes an oil change and visually inspecting the vehicle without topping off other vehicle liquids. They scalp you here by only completely cleaning out the systems and charging you more for it. All I asked for was a general inspection but had to wait another 10 minutes, as the person helping me typed in tons of other stuff, before my car was even inspected, yet. To change out all your vehicle liquids, rotating tires, and cleaning filters, it would cost over $1,700. I bought my vehicle here back in 2014, but I won’t be going back, except for maybe an oil change. They’re taking advantage of the rise in prices more than they should, as far as I’m concerned. I plan on taking classes to service my own vehicle, since it would cost me only $250 to learn to service my vehicle, myself.

Very professional and courteous. Thank you Claudia for helping out with my vehicle

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

No haggle is spectacular. The car buying process still took longer than I think it should (3hours) as I came with my own financing, but it was overall a great experience. I had a few little things that needed handled after purchase and they were right on it! I figured I’d have to hound them and be a PIA to get them to take care of the things I wanted and they hopped to it. Very impressed.

Our representative was very helpful to what we where looking for !!

Since the beginning when I first purchased my car, I've had a bad experience with AutoNation Cerritos. For this maintenance, it took 11 days to get my car back after it's maintenance. I purchased Toyota Care plus the extended AutoNation warranty when I first purchased my car. When I took it in to check for a sound it had been making since I purchased the vehicle, they told me that the warranty was not saved under my name but the previous owner's name. They also warned me that the warranty might not cover the possible transmission problems. It was supposed to be given to me by the 3rd day, but then I had to wait for the part to arrive. My service provider didn't call me to give me updates, I always had to call him and leave a message. He finally told me that the warranty issue was worked out, but there was still an issue with covering the taxes, which led to another delay. After it was all worked out, I finally got my car back. I hope that my car doesn't have any more issues in the future so that I don't have to deal with a situation like this again.

George really gave me a breakdown and put me in something i truly wanted and appreciated. bought my first car here and now my second. No complaints at all.

Steve was awesome. He made the whole experience easy, smooth and a pleasure do business with. I will be back.

I was looking for a hybrid but I was convinced by Calvin on a new 2022 highlander since all hybrids are hard to find at the moment. I’m glad we went with this decision and love the new car. Toyota care and all those goodies, thank you so much for a great experience. The whole process took about three hours but that’s only because it was my first time buying a brand new vehicle and I needed to call my bank for permission on a charge and also getting new insurance policy. Friendly staff from front desk to the finance department with Jesus. Thank you, I will definitely be back!

I called made appointment not to bad maybe 10 min hold went to appointment on Saturday the guy comes says his name starts taking pictures tells me come to his desk asks what's the problem told him then poww he starts telling me all kind of what I need mind me I just took my car somewhere eles for service anyways ask how long it would take 3 hrs to change a battery came back Wednesday with appointment again and yup sure did with 3 customer there at 10:40 am Customer Service HORRIBLE

I called made appointment not to bad maybe 10 min hold went to appointment on Saturday the guy comes says his name starts taking pictures tells me come to his desk asks what's the problem told him then poww he starts telling me all kind of what I need mind me I just took my car somewhere eles for service anyways ask how long it would take 3 hrs to change a battery came back Wednesday with appointment again and yup sure did with 3 customer there at 10:40 am did

The people here were very nice and helped me get a Spanish speaking rep when I asked and I ended up leaving with a new car .

I was informed on the phone that the appointment for my regular maintenance would take two hours. Upon arriving to the appointment on the scheduled time, the customer service rep, Yumi, asked me if I would be waiting for the car. I let her know that my girlfriend and I would be going to breakfast and that we'll be in the area. Yumi said that she'll call me in three hours. I told her that I was informed that the appointment would be only two hours and she told me that they were "very busy," despite me having an appointment. Fortunately, she called me in a little over two hours and the car runs well.

Normally I would give them a 5 based the many years of service, however, the tech inaccurately diagnosed or did not know how to use the test equipment regarding my battery. On 4/1/22, I went in for an oil change and to have the serpentine belt replaced on my 2012 Camry, however, in doing so, I was informed that my battery was no longer accepting a charge and needed to be replaced immediately. Because it was fine when I drove in, I declined replacing it. On 4/11/22, AAA checked the battery and the charging system. All good: Alternator charging at 14 volts and the amphrs was 533 instead of 585. Sad to say, but be aware of what additional work the tech recommends.

I went to Toyota in Cerritos to check out the cars and ended up leaving same day with a car, the dealer was very nice quick and the financing department was awesome I can’t remember the name of the person that helped me but he was very helpful, gave me information I wasn’t aware of and very honest. I’m very happy with my purchase

the people were so nice and knowledgeable I felt at home

Helpful staff. Relatively quick service. nice quiet waiting area.

Good experience, first time here bringing my recently bought jeep. They made it easy and called me back sooner than I expected. Went in for an oil change and to check the oil check light. At most dealers nowadays that can take all day, my car was ready by noon from the early appointment.

I wish you would offer coffee and snacks while I wait for hours and hours for my car to get fixed Nissan at least gives us snacks

Price was good, but that's about it. The sales rep that we got was hardly any help. He gave us ZERO information on the car and its features, and after we decided to buy it he was constantly nowhere to be found. Post sale support was adequate at best, but it wasn't remarkable in any way. Overall, I'd say my overall impression was not terrible, but certainly not great either.

I recently purchased a Nissan Rogue from this location and I love it! The entire process was easy, fast and straightforward. I really appreciated how the Reps took the time to effectively communicate with me and helped me to understand the entire process. I have already recommended this dealership to a couple friends in the market as well as my family. One of my close friends actually purchased his truck from the same dealership. For friendly and comfortable service, I highly recommend Automation Toyota Cerritos. Fair prices, excellent sales Reps, and exceptional service overall!

Car was done on time. They replaced a valve stem on my tire for free.

I had to bring my car for regular maintenance and they didnt disappoint with their service. Recommend this place.

Dropped off my Yukon XL around 8am waited about 15 minutes before the 1of 2 people that handle cars that are not Toyota's service personnel Michelle was great and very courtesy. I originally Dropped my Yukon because of a insulation problem, after purchasing my Suv from AutoNation Price Ford in Valencia CA. Driving home at freeway speed i keep hearing air hissing Driving at highway speed tried calling texting emailing AutoNation Price Ford and until today i finally received a call from AutoNation Ford. Back to Michelle she was very concerned of the problem that have and did all she could to resolve my problem and took my care of my oil change and points check in a timely manner.

Bryan Columbia, the worst sales man. Guy needs to practice his craft and read some books on selling and personal development. Tried having us apply for credit on a car my we haven't seen yet or test drove. Transitioned to the close too soon junior. After I mentioned we weren't going to buy the car blindy and didn't want to apply for credit yet he took the vehicle break down sheet and basically told us this isn't the right dealership or sales person for him then walked away. Haha crazy right? This is a guy who doesn't understand that sales is a transfer of energy and about building a relationship. He will never be able to sell people with common sense only to those willing to bend over blindy.

We buy a used vehicle in this month and everything good at the day we buy. After 15 days the finance guy call us back because the finance was not approve and he wants tha car back or we need the new contract with higher rate. I don’t know what happen here ? The guy text with us like they don’t care about customer they just care about their budget. It look like the customer service very bad. I give it for my lawer and he can’t belive they can told us like that. Last year we buy the same place but it not to bad like now. Very bad! Until now they still want to deal with the rate is double in the contract. I never want to buy anything here and I hope everyone must very careful when you do finance here. They’ll look easy the day you buy but later a lot of problem come which waste my time, my money and make me a lot of stress. I may need to talk with my lawer soon if we cannot solve the problem 😕😕😕

Good time to wait for the service of my car

This amazing shop was patient and worked with me to get the best possible service.

I brought my Toyota Tacoma 4x4 for services and some computerized corrections. they did professional well done job to complete what need to be done. It took them 3 hours to do that. Great work!

Service dept was very helpful. Michelle made sure I had the right paperwork and information for us to go forth with windshield replacement.

I just pick up this car from them with good price while other places make you make unnecessary amount of stuff on the car this is second place that make it easy to buy a car! I think every dealership with auto nation have best price and make it easier to buy a car.

I have been going to this dealership since 2016 and have spent a few thousand dollars over the course of this relationship. Now I am never coming back. I called in asking for a refund for the "Interior sanitizing" service. This was included in a package for a maintenance. The rep informed me that all they do is spray the car using a machine. I thought this service was overly priced and the worst upsell in the package. I asked if I may be refunded because I believed the service is not worth $24.99. Of course she told me that there was nothing that can be done and they can spray it again if I want. Her tone was very condescending but that's not why I was irritated. She said that there is nothing that can be done and nothing SHE can do. As a customer service rep, you should have an initiative to serve the customer and be willing to refer a case to a supervisor or any higher up. She seemed delighted to deny me a refund instead of finding other options that may satisfy both I and Toyota. The least she could have done is forward me to a supervisor. I am very positive that a supervisor would have went around the policy and grant me a refund in order to keep my supported business and customer loyalty. Though the customer rep saved the dealership $24.99, she lost potentially thousands of more dollars in my continued business. So guess what, for major repairs or maintenance, I will now take my Toyota Corolla to the Honda Dealership next door. It's not about the $24.99, I let it go already. It's the principle that the customer service rep did not understand that customer loyalty is the priority in any business, especially corporate giants like Toyota. Again, she saved the dealership $24.99 but she lost by business all together.

I had an amazing experience at auto nation toyota. Bryan Columbia was my sales representative and made me feel right at home . although it took me a few weeks to find the right vehicle. I enjoyed my trips back and forth . they definitely made me feel welcomed as part of the family. and now im enjoying my toyota tacoma!!!!!!!

From the moment I walked in, the service was amazing and everyone was very helpful and nice. I was able to get into my dream car and I was impressed by the entire dealership as they made the process of purchasing a vehicle fun and easy. I had a great experience working with Adam! I’m

I would not buy a Toyota from any other dealer. The service is excellent and everyone is friendly.

People is so friendly and helpful answers every questions that I want to know even I leave with my car they still offer to help me understand all the new future the car has .

People here are very polite and professional! Enjoyed doing business with them.

My appointment was easy to make online, drop off was smooth and fast, and pick up took less than 10 minutes.

Who do I ask for when calling back since you said to reach out to you the number I called has a machine where I need to choose an option. Do I ask for the person that answers the Google reviews or the manager or my service advisor?? I also got an email from Aimee Orona & every time I called his office number I have called different times during the day & he's never in

I appreciate the help I received from Eddie when I first arrived. He was professional and polite, and made sure I knew what was going on at each step of the process. Even though I made my appointment, and spoke with Rene Prado on the phone to confirm, and I thought he would be the one I would be dealing with, maybe it was because I was buying a used car and not a new one? I at least thought he would come out and introduce himself to me…? The financing transaction went smoothly, however, and Jesus was very personable and professional. I appreciated him explaining what options I had during the process. In all, I was pleased with the experience of buying my vehicle, with the people who helped me.

I have been trusting the good people at AutonNation Toyota Cerritos with my cars for almost a decade. I have never been disappointed with my service. Our service advisor Michelle is the best and guides us very well.

Excellent dealership. I wouldn't buy a Toyota anywhere else. The staff is very friendly and professional.

Great Service. Car was ready at promised time. Friendly staff.

Love going here for my oil change’s! They always have top notch customer service and always attentive to their customers!!!

the team was very helpful and were willing to work with me on the price and bought the car within a reasonable amount of time. I will definitely be back.

I bought a brand new 2022 Toyota Highlander on 12/3/2021 and I got a few items on the service contract just for getting that car. Two months later on 1/18/2022 . I was thinking to cancel the service contract before I sell the vehicle. Tried to get a hold on one of the Finance Managers to help me cancel the cancelable items(5 year/75k miles maintenance). But all the internet sales transferred me again and again. So I went into the dealership to cancel those items which was calculated for $2021. Since it was a financed vehicle they refunded the money to the bank even though I put almost 30k down payment . Then I sold my car on 2/23/2022. After I sold my car, I received a check from the lender for only $1234 which was partial of the refund they sent me. I went back to the dealership to verify the amount with the finance manager Zee. He just sent me a email said it is prorated with no explanation and does not reply my email anymore.I know that all new toyotas come with 2year/25k miles complimentary toyota care maintenance. It’s been over two months going back and forth. And I finally decide to post this online. I would never go back to this dealership again. I hope the GM Kevin Nadari would see this post and solve the problem that his dealership has.

creo que se burlan de sus clientes.. dan mal comportamiento con los clientes y no dejan ganas de regresar... tengo que checar mi carro para confirmar que si hicieron el servicio

Took my Tundra in for some work and Anthony in service did a great job. Truck is running great and I felt the price was fair as well.

I went there the other day looking at RAV4 Prime I notice that they marked up the car 10 thousand dollars, I was talking with a sales person about that he said they could because of the demand, I told him that price gouging and that's not right, I read Ford hear some of there dealerships were doing that and were very upset about that and told there dealerships to stop that practice or they would stop sending them cars, I agree 👍 all dealerships need to stop this practice, Ford also said all need ecars that you could buy directly from the manufacturer, and that's a good thing ,im looking forward to all manufacturer give us that option I won't be buy a car from here

Bought a pre-owned Ford Fusion Hybrid this week. Very professional transaction. We originally called about a couple of trucks. Worked mostly with Sayed but also with Eferain . Great communication on appointments including via prompt texting. Patient as we looked at different types of vehicles. Love the no haggle. Btw, the trucks we reviewed were among lowest priced on Autotrader and Cars . And the Ford Fusion Hybrid was the lowest and among only ones rated on Autotrader with “great price” rating. We slept on whether we wanted the Fusion . Called next day to say we wanted. Sayed delivered my car to my office in Orange County where we completed the pre-prepared paper work. About as smooth and no bs car purchase transaction as can have. Thanks!

I have bought the last 5 of my 6 vehicles from different dealerships. Prefer large dealerships as they are usually more professional. But this dealership was absolutely disgusting in terms of professionalism and customer service. I sent my wife to inspect a vehicle since I was tied up. In the email it states you may come and reserve it. Great! My wife shows up checks it our drives it we love it! We ask to reserve it and to buy it Friday since I was at work. The deceptive sales man says ya we just need to do 30% of the paper work and finish it the next day. She starts and soon after it turns into she needs to buy it today and are pressuring her into buying right there. My wife's backs out and the salesman gets visibly upset and the manager let's all this happen infront of my wife. I will be filing a complaint with the better business bureau for deceptive advertisement. Kevin Naderi you and your salesman play right into the pushy salesman.

Great place , great service , fast and reliable .

They were transparent from the start, I had a good experience here. Update: still haven’t received the second key to my vehicle that was promised. One of the checks I used wasn’t endorsed properly, and the guys here have not been in contact with me about not being able to cash the check that was not endorsed properly. I found out via my bank. I have tried getting ahold of someone to help me with this, and it seems to not be a serious matter on their end. It’s serious on mine. Do you not want to be paid? You have attempted to cash the check twice (March 2nd and March 16th) to no avail, and you seem to not be concerned. The lack of communication about this has rubbed me the wrong way, so I moved my 5 star rating to a 2 star rating. If the owner or freaking someone could update me that would be great.

I went in told them that I saw the car I wanted on their website, and within an hour or so I drove off with the car I wanted. I highly recommend coming here and if possible I would ask for Matt or Victor and ask if Rudy can handle all the paperwork. Thank you Autonation Toyota for making my first car buying experience fast and easy.

AutoNation Toyota of Cerritos was great! Got me in and out within an hour of my arrival and that’s without an appt. Thank you so much!!!

Courteous, complete warranty service, on time. How could it get any better? This was only a 10,000 mile oil change and scheduled maintenance, but I was impressed by the volume of business the shop does and the level of service delivered.

I was very nervous going in (due to bad experiences at other dealerships). But I was surprised at how great it went. The sales person was amazing and very patient with me. He guided me every step of the way and went out of his way to make it a positive experience for me. Very satisfied with the customer service and my vehicle!

I have nothing but great things to say about the awesome customer service I got from Michelle. I was a day early which was my mistake for my window tint appointment. She was able to squeeze me in and get me out of there an hour earlier then estimated. That's a huge deal since I live 2 hours away and traffic is a nightmare. Thanks again Michelle your awesome.

It took forever..but it was worth the wait WORRY FREE...♥️

Every time I go in for service I am provided with amazing service! I’m always told 2 to 2 1/2hours for the service and it’s always sooner then that! Great customer service.

I just had an appointment today I had a really negative experience with this dealer. The sales guy had 6 months old on the job I waited for too long for a answer. I had a good down payment for the vehicle that I wanted. The new sales guy just didn't wanted to work either on the price of the vehicle or the intrest of the vehicle. I really don't recommend this dealer. They sell you what they want Not what you want, after I showed the sales guy that the same car two years ago was almost 3k less with less mileage. He still didn't show any interest on the customer. Be aware of alejandro Rodriguez not to bright. What I wanted was a Ford fusion hybrid 2019 with 75600 miles. The only way you qualify to a indoor finance is if you have more than 700 credit score that was what I was told. Other than that I will never think of buying a car on Autonation of Toyota.

Josh was great at helping us through the whole deal.

I just sold my VW Atlas here, the team at Autonation Toyota have been very welcoming from start to finish, they also stood by their original offer and expedited the whole process for the handover of the vehicle leaving me with very little to do other than hand over the keys, it was a very smooth and easy experience, they have a very good inventory of cars & trucks, I would happily recommend them to friends and family!

Amazing staff very friendly and knowledgeable. Love the place clean and organized. Very pleasant overall experience.

They give the assurance and good service and very considerate, You can rely on and give your trust in the company as well as on their cars .. and people whom you are dealing with.

I was very hesitant going in due to past experiences at other dealerships. But the associate was very patient and helpful every step of the way, without being being pushy. I was very surprised and grateful for the quick service and positive interactions.

I went to toyota of cerritos for recall repairs. I was able to schedule an appointment the next day. Everyone was very helpful.

Good customer service, no waiting.

Awesome experience. I got a 2022 Highlander and it’s the greatest car ever. Smooth and excellent service. Made it so easy to trade in my car and get a new car.

I’ve brought my car for service here before. Never had an issue. Same as this time. Bianca M. was my service advisor. She was nice and went over what will be done on my car. Her estimated time of when my car will be done was accurate. She went over what was done on my car and in detail. The cashier girl was nice too, although I didn’t catch her name. Will return here for my next service. Thank you!!

Purchased our 2nd vehicle here. Helpful professional employees. If they can just make the purchasing process a bit faster.

I was going to purchase a 2022 Toyota from one of the dealers by the name of Sang Ngo I test drove the car at around 1 pm, okay went inside talking back and fourth and about payment how much to out Down etc going back and fourth about a hour we finally cut a deal, I signed the paper work everything's good to go. Sang comes back and he tells me that there is bad news. He tells me after I already gave my social security number my drivers licence wasted hours talking about the car that they already sold it 4 minutes before I signed my contract. I'm upset I wasted 3 hours I ask to speak to the manager by the name of Victoria Bayer she's unapologetic, she said how do you want me to tell them that I can't sell the car to them, but she had no remorse or problem telling it to me I was there since 1 pm NO ONE ELSE test drove the car or anything because the keys were in front of me the whole time. Victoria told me that she got alot more for it and laughed. If you do not want to not waste hours of your time and get disappointed and looked down upon don't go hear. They will waste your time and sell to the highest bidder reguardless if your in processing of signing contracts or not seems like an auction not a dealer. This place is a joke. Don't come hear ! I forgot to add that if your planning on purchasing a vehicle and if there is someone else who is looking at the car be prepared for them to deny you sale and sale to someone else who's willing to pay more then markup, Maybe if you can avoid Victoria it would be okay. Sang is not the problem in anyway shape or form it was Victoria the manager she is horrible.

Claudia Noguera was great in getting my concerns documented and getting the repairs my truck needed. She always kept me in the loop with how the service was going and informed me of minor issues the technician found. She even had the truck detailed and waiting out front for me upon my arrival. She deserves a five star review.

Toyota rep was extremely nice and answered all my questions. Best was - was told approximate time maintenance on car would be ready and it was, even sooner. Very good experience. Thank you!

Brought my car in and had the battery checked. As I head to work the next day, my power steering and power breaking went out while I was in the freeway, and my dashboard starts flashing "Charging System Malfunction". I call these clowns, who insist that they did not touch my battery (thank God they're shielded from any liability -_-). AAA shows up and informs me that the battery is completely dead due to a bad terminal connection. So, these guys checked my car, broke it in the process in a way that could have been fatal to me, and refuses to do anything about it. Avoid; there are a thousand mechanics around who will be more reliable and honest with you, even if their oil isn't certified.

Had a great experience, everyone was friendly and very accommodating. The vehicle was clean and had a full tank of gas. Even after the deal was over and the vehicle was delivered when I texted the sales associate regarding an issue he responded to me quickly. Very happy with my car buying experience with AutoNation Toyota Cerritos.

Smoothest car buying experience ever! Victor was amazing in telling me about the suv and financing. I was in and out in less than 90 minutes with a great car and excellent deal. Thanks super Victor and marvelous dealership!

Thank you auto nation Cerritos to make it easy Brian Columbia our sales guy was the best very honest and helpful .

Smoothest car buying experience ever! Victor was amazing in telling me about the suv and financing. I was in and out in less than 90 minutes with a great car and excellent deal. Thanks super Victor and marvelous dealership!

Not a fan of this dealership at all. Nothing but problems and headaches.. I had to go through Toyota motor corporation 7 separate phone calls and get multiple managers to get their finance manager Jordan to call me back because I had problems with my license plates and registration. He called me back once and said he would get back to me same business day and never heard back from him for over 3 weeks. After numerous calls if came down to his dishonesty saying he called me back which he didn’t. He even left a sarcastic voice mail saying he returned my call which never happened. Also when I bought my truck that I paid in full for they left scratches all over the bed and cracked the tail light when they stored the truck and didn’t even tell me about it. They put red tape over it to try and hide it. If I didn’t see it upon inspection when picking up my truck they would have kept it from me. It took a month to get that part in for them to “make it right”. They didn’t address the scratches all over my bed. I just have to deal with that but my tail light was replaced. No apologies whatsoever from this dealership. Also they just made my first repair appointment without consulting me on time and or date. I think that’s highly rude to do. You consult with a customer first. Who do you think you are arranging my schedule for me? This dealer does high handed tactics and I will never go there again unless it’s because it’s warranties repairs. I will do general maintenance at another dealership. Not at this place. This dealership has bad reviews and I see why. Very unprofessional. They didn’t even wash my truck after it was there for over 2 hours being worked on. You’d think they would clean the truck, especially since it’s there for a dealer mistake. I’ve seen my sister take her truck elsewhere for an oil change and they will detail her truck. This place nope, nada, zilch. Zero customer service and or relations.

Wonderful buying experience

Came in with an appointment to get my transmission fluid changed. Attendant was very helpful and thorough and accommodated my needs. Service was quicker than expected and were very understanding to my requests and the price was just right. Will not be my last to come by for another service.

Fast and knowledgeable service.

Took my car in for its 20k service. Everyone was very friendly and helpful! Only thing I could say needs improvement is the text system that lets you know your car is ready. I never received a text and only knew my car was ready because I asked for an update at the time they said my car would ready. Other than that, no complaints!

My experience there was great! Quick service, fun ride home after I dropped off my car, at the dealership. I felt that my needs were met in terms of what parts and services I needed to maintain my car. The only drawback was the high prices of the dealership. The service was excellent.

Second time going and was very disappointed this time. Installed my cabin filter wrong. Didn’t put the pieces back on properly. Just not what I was expecting from them

The staff is very friendly and knowledgeable. I had my 2019 Highlander serviced there and everything was done on time, with no hassles. I will continue to use this location.😊

This is the first Toyota I ever bought, the experience mostly are positive, I contacted the dealer via true car and sales was straightforward to let me know the out of door price, I reserved the car and when the car arrived, the Purchase are fairly smooth.We are happy with the car that we bought.

Phone representative gave me a difficult time trying to set a appointment and when I arrived for my appointment it took over 3 hours just for a oil change…

Nice, clean and friendly staff. However it took two hours and forty minutes to get my oil changed. And that was with an appointment.

Overall great experience with auto nation. From purchasing a car to servicing as well. Excellent and fast customer service! Highly recommend!

Very slow with getting paperwork submitted and gives the runaround when you follow-up with them.

Ahmad was amazing to work with. He is a wonderful asset to your organization!

Definitely would suggest getting your car maintenance service here at this dealer very fast service and friendly staff very helpful

My experience at Auto Nation was great. Sale man Efraín was awesome. Purchased my son’s first car. Only thing I didn’t like that 10 days after I purchased my car detailed pointed out that the car has been previously painted and had lots of imperfections that I missed. The car fax didn’t have that info. Nor did they mentioned it to me.

I want to change my car power outlet. You will not do it until I have to pay 199 electric check fee

Todo excelente, amables y eficaces 100% recomendables

I've had my Lexus RX 350 for 4 weeks now, and am absolutely thrilled with it. Salesman Calvin Kalonda was extremely helpful, and understood how serious of a decision this was for me. He did not pressure or push me, but rather served as an advisor throughout the entire process. My previous car was a Corolla from AutoNation Buena Park, and I knew I was sticking with an AutoNation Toyota dealership. I only serviced that Corolla at the dealership, and plan to do the same with my RX 350. I'm thankful to Calvin and management for treating me like family. Cheers to hopefully many years with my Lexus! – Brian Humphreys

great service and friendly staff

Last Feb.5,2022, I bought a RAV 4 XLE Premium 2022. We finished signing in all papers work at almost 8 pm. Two days after at early morning a dash board notification popped up saying malfunction headlights system, pre collision system malfunction, LTA malfunction. I went to Toyota service center and the the lady service advisor told me that they cannot repair something that is not showing on the dash board at that time even though I showed a pictures of the notification on my phone. She advised to leave the car over the weekend or come back when the malfunction signs appear again. In which I did the next day. Pedro another service advisor assisted me and told me that it was the camera and sensor that is not getting enough voltage and it will take a week or so for replacement. To make the story short I am driving a stinking loaner car a RAV 4 with 8000 miles with a 1/4 gas for 2 weeks with no guaranty when the parts will be arriving. This makes me wonder how the quality of Toyota became so vulnerable to this lack of human attention to details and quality controls. I spoke to a Service Manager, to check what options are available and was advised that only used car are allowed for exchange and even blamed me for the malfunction of the car. Toyota please don’t let your quality go down the drain. I hope your executive can have this same issues so you can pay attention to all details. Also I recommend double checking before buying new a car at Cerritos Toyota I felt so cheated on the safety of the vehicle and compromise the the safety of my family. Not a good place to buy a car! What do you think is the best compromise to regain my confidence with AutoNation Toyota Cerritos?

My Husband bought a used car from here on January 25th, 2022 and yes we understood that it was a used car. We were told that it was fully inspected by a Mechanic there on site and there was no problems with the car,within 3 days of driving it off the lot and less than 50 miles,the check engine light came on and My Husband called Cristian Diaz,The sales Rep who sold us the car and told him about the problem,he told him to bring the car in and they will have the Mechanic check it out. So he did and not only Cristian but the Mechanic came out and spoke to my husband and said that they were able to take the light off but if it happens again then it's his Catalytic Converter and that my husband can buy it at a Junkyard if it happens again the check engine light comes on. So this was on a Saturday morning January 28th, 2022 and by Tuesday morning the check engine light came on again and my Husband and I both reached out to Cristian and told him what is going on and my Husband actually called him and his answer was" Well you bought a used car and you can buy the Catalytic Converter at a Junk yard for a few hundred dollars. " My husband told him I'm paying more than $7,000 for a Car that was not in Good condition when it was sold to me,You lied about it and why do I have to pay up to $1,600 for a Catalytic Converter,That should of been fine in the first place. We asked to speak to a Manager with No response,My Son reached out to Cristian also and he gave my son the run around as of today 2/9/2022 We have not heard or had a text message or Phone call from Anyone at this dealership to resolve this problem. There is in California a Law Called "The Lemon Law." Be very Careful of this place,They are not Trust Worthy.

I went to purchase a vehicle on January 25, 2022. I worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing the vehicle, I was told that I had five days or 250 miles to take the vehicle back if I no longer wanted it. Upon driving the vehicle off the lot, I got about 50 miles before the check engine light came on. I called the dealer and was told to bring it in to look at it. I had only been there for about 25 minutes when Christian and a mechanic came over and told me they had turned off the light and that it could be the catalytic converter and that I could get a used one from the junkyard. I explained to Christian that I financed the vehicle through Toyota and would like them to fix it. Christian continued to tell me that I had purchased an "as is" vehicle and that I would be responsible for fixing it. This has caused nothing but headaches when I asked to speak to a manager and was told that James Yates, who was the General Sales Manager, would call me and never did. My son called and left a message for the General Manager, Kevin, to call us back, but he never did. I just want my vehicle fixed with no money out of my pocket and to make sure that it gets a full inspection so I know that there are no other issues. I'm paying almost $7,000 for a vehicle that I only had for 2 weeks and am being told I need to pay for repairs when I took it back within 3 days!?! I am beyond frustrated with Autonation Toyota Cerritos and want them to do the right thing and fix my car! Let's see if someone actually takes responsibility and calls me to resolve this matter.

I went to purchase a vehicle on January 25, 2022. I worked with Christain Diaz, who sold me a 2007 Saturn ION and stated that the vehicle had gone through inspection and was ready to go. Upon financing the vehicle, I was told that I had five days or 250 miles to take the vehicle back if I no longer wanted it. Upon driving the vehicle off the lot, I got about 50 miles before the check engine light came on. I called the dealer and was told to bring it in to look at it. I had only been there for about 25 minutes when Christian and a mechanic came over and told me they had turned off the light and that it could be the catalytic converter and that I could get a used one from the junk yard. I explained to Christian that I financed the vehicle through Toyota and would like them to fix it. Christian continued to tell me that I had purchased an "as is" vehicle and that I would be responsible for fixing it. This has caused nothing but headaches when I asked to speak to a manager and was told that James Yates, who was the General Sales Manager, would call me and never did. My son called and left a message for the General Manager, Kevin, to call us back, but he never did. I just want my vehicle fixed with no money out of my pocket and to make sure that it gets a full inspection, so I know that there are no other issues. I'm paying almost $7,000 for a vehicle that I only had for 2 weeks and am being told I need to pay for repairs when I took it back within 3 days!?! I am beyond frustrated with Autonation Toyota Cerritos and want them to do the right thing and fix my car! Let's see if someone actually takes responsibility and calls me to resolve this matter. 

courteous, helpful, and prompt.

Great service! And nice place for me

The service department is really good. I have had two different service managers over the last dozen or so years and both have been really good. They understand what cars need when you mention a problem and get if fixed. They tell me how long the service should take and are pretty close in thier estimates. I have had NO service complaints with Cerritos Toyota.

I recommend service your vehicle check up.

My car was ready when promised. They fixed the problem. Very efficient and great customer service.

This dealership is great! Ask for Bianca. Very helpful!

I would refrain from coming to this dealership service department as they don’t take accountability and fail to make sure every part is installed correctly. They also make it seem like you are a nuisance by trying to resolve the issues left in your vehicle.

Thank you to AutoNation Toyota Cerritos. Henry Rodriguez (Fleet Internet Advisor) got me into a hard-to-find, new Toyota, at a great price. Henry is trustworthy, honest, and professional. I recommend Henry for those searching for a transparent transaction. I intended to purchase, outright, but was given extra incentive to go through financing. Eric Mckenzie, in the finance dept., was upfront and efficient. I ended up with a better deal than I had anticipated. Excellent car-buying experience.

I saw a 2022 Toyota Cross XLE advertised on Toyota Cerritos (Autonation) for $29,710.00. When I inquired about this car Nicholas stated it was $34,000.00+ How can a company post a car at one cost and then switch!

Not trust worthy. They advertise one price and when you go in, it's 25% more. Waste of time and would not buy a car from here.

Thank you told AutoNation Toyota Cerritos! We love our New Rav4 Hybrid. Very helpful and We will recommend AutoNation Toyota Cerritos to all our friends and family. Thank you again to Sang, Victoria, Kevin, James, Rudy from Finance and Jason

So back in may, after looking for the car i wanted for a couple months, one finally popped up at this particular dealership. We were unfamiliar with the “haggle free” process but nonetheless we still got the vehicle for what i believe still was a good price. Walking in everything was fine, i was promised my car would be waiting for me to test drive but when i arrived it was parked in the lot between two cars still dirty, no big deal, they got it out for my test drive right away. We met with the initial sales women, Samila, who walked me and my father to her desk, and she was honestly the best part of the experience. Super kind, super helpful, and made sure everything was transparent to me. We got everything squared away with her and we were introduced to the finance women who i believes name was Kristen, hard to miss her since she stated she was the only female who worked in finance at the time i went to get my vehicle. I let her know i was already PRE APPROVED through my credit union with most likely a better rate than she could offer me at 1.7%. She stated she was going to see if she could get me a better rate with one of their lenders to which i objected. No big deal. We went into her office and started the paperwork process, she then offered us all the ins and out of vehicle protection and so forth, but being pre approved for a certain amount i could not go over my loan and she said she understood she had a “special package” for me with reduced prices on what she thought i might want, which is completely fine, i understand it’s her job to add protection as they sell cars and she might get commission, who knows. No big deal. Now she was nice, until i rejected her proposals. I told her i only wanted GAP but she stated i could not get GAP coverage unless i also got Theft coverage totaling out to over $2000 dollars more on my loan. I rejected her proposal. This is when things went completely bad. Her entire mood changed and THEN all she wanted to do is get the paperwork done once she knew she didn’t have a sale with us. She became rude and standoffish, no more cool conversations, no more smiles. Whatever, i just wanted the car. So we left the dealership finally. Mind you being pre approved i should have been in and out in a couple hours maximum. It was almost 6 hours before i finally got out of their. It did not end here. The following day i turned in my paperwork to my credit union, since i was going through them they would take care of everything after that for me, great. 2 days after i turned in the paperwork i get a call from a random number while I’m at work. It’s Kristen the finance women, she called to let me know they still hadn’t got the check for the car from my credit union and THREATENED me in the nastiest attitude voice that if she didn’t get the check by the next day i would have to go under their rate and their lender or turn the car in. Mind you my credit union let me know they were one day shipping the check. I immediately called the union and let them know the situation, they let me know the check was DELIVERED the previous day and sent me an email with the delivery transcript stating it was dropped off with the person at front desk. I contacted the dealership again and asked for kristen since she wasn’t answering from the number she called from and they let me know she WASNT EVEN IN that day, so she called me to threaten me on her day off???? The next day i was contacted by another finance team member and i turned them to my credit union and they got it squared away. Turns out who ever got the check that day DIDNT turn it in to their head finance advisor or who ever is in charge and they magically found it on his desk in a pile of papers a few hours later. Thanks for the stress. I feel i was threatened and harassed by a member of this dealerships team just because i opted not to cover my car through them. Kristen also “Shotgunned” my credit, running it through 6 or 7 different lenders, ruining my credit with each inquiry she made even though i told her i was PRE APPROVED and didn’t want to go through their lenders. Unprofessional. Calling me on her day off? To make threats? ALSO, i got GAP including theft through my credit union for ONLY $375. Whatever the case me be with her, i will not ever be recommending this dealership due to the later half of my experience. Thank you samila for being the best part of my experience and helping me with my vehicle.

Did most of the transaction via phone and email, because I really just wanted to be in and out. Showed up and was taken care of by Salam bickiya and All faiz. Everything with smooth and drove out with a new Toyota.. highly recommend

Great place to buy a car. People are nice and straight up with you. Mark and sang are the people to do business with. I will definitely come back because of them.

Claudia my service writer was amazing! Extremely helpful and informative. It was a great experience

Service was excellent-by service advisor and also with one of the manager who helped with the extended warranty.

Service advisor was polite and courteous

Sales Rep is so rude, bad service, not accommodating. Toyota should find and screen good people. This will affect the name and integrity of Toyota.

Service advisor never takes the time to speak to you after your service, I would prefer to deal with the same person every time I go

Had a great experience. After looking at several dealers in person autonation Toyota Cerritos just took the win, great pricing, quality service, great staff who work with you, they put a lot of effort (but not like the pressure overwhelmingly kind) in making sure you go home happy in your NEW (to you) CAR! Thank you Calvin & Mark (and team) for such a wonderful experience- we needed it after a long day. Save your gas and time & go straight to Autonation Toyota of Cerritos, these people are ready to sell and clear their lots, you won’t be disappointed!

Got all my service done here and got my new tires. Great quality and good pricing. Very happy with the great customer service as always.

Advisor is polite and No pressure on what service you need on your car

Our Sales Rep Brian was great! Friendly and very knowledgeable. We had to reserve our car and Brian gave us weekly updates and the team made the transaction easy.

Always a great experience. Good customer service

Came in to check a noise in the rear suspension, could not duplicate, were their last words. They did a 5 month period maintenance/tune-up, but not sure if what they wrote is what they did. They did not top of the fluids, and worse, the oil was at the bottom of the dipstick. Had to fill to the correct amount. Never said or explain what was done.

I went in for a scheduled oil change and 10,000 mile check. I waited for my vehicle and it was finished within the time frame given. The price for services was given prior to work and was appropriate per the initial contract. All service employees were above satisfactory and the car runner was exceptional.

Good service, great customer service and clean environment ? ?..keep the good job autonation toyota Cerritos

frank Gomez great sales person I highly recommend this Dealership.

At the end of the day, I could have saved HUNDREDS at a shop. Never again!

had a 9:00 appt said it would be done by 1:00 and it was . truck was sitting out front ready to be driven off.. very nice. David Kwon was a great customer care advisor

My car buying experience was wonderful The staff was personable and the speed of the process was exceptional

Michelle the service advisor did an amazing job. Made the process smooth and easy as possible

Experience was good and representative answered all my questions.

It was a Good overall experience, took long to get into Finance Dept to sign paperwork.

The vehicle Maintenance was completed in a timely manner. The waiting area was nice.

Had a great experience with them. The process was quick and easy. :) I will highly recommend

Perfect experience with David the maintenance service team

So I had a deal in place today to purchase a car at MSRP. Granted the car is in demand, but was told 3x that I would be able to purchase it for MSRP. Long story I get a call from Victor Salazar who tells me that he has a higher bidder, but if I want to buy the car I have to pay $2K more than what we already agreed on. I guess his boss Victoria Bayer put him up to do this so I can panic and rush over there to make sure Vic gets an extra commission. I will never purchase a vehicle from Cerritos ever again. I leased a truck from them also. That didn’t go very well either. Penske or Longo Toyota is the way to go.

BUYER BEWARE: HORRIBLE LYING EMPLOYEES WHO DO EVERYTHING DO DECEIVE YOU! I purchased a car, cash, which should be an easy in and out. I had the car shipped to my house, only to find key scratches all over the car. I waited a month to get the title, and they let me know that it would take 6-8 weeks because they didn't have clean title from the previous owner. I asked them if that's normal for a dealership to not have title when they sell the car. Then when I wanted to return they car because of the scratches and title issues, they said it was my responsibility to pay for shipping back! xxx! After threatening them with a law suit, they finally gave me all of my $$ back and paid for my shipping. The biggest hassle just to get ANYBODY to take responsibility and get back with me. I called numerous times asking for the general manager-- nothing. Kevin, that general manager, finally email me from a templated email asking if I had any issues. HA HA. I told me this was the worst dealership and company I have ever dealt with. DO NOT EVER BUY A CAR FROM THIS LYING COMPANY!

I surprised in my first servicing because there was no any work of like washing, cleaning and any workout explanation.

were patient with me. clean n courteous employees

Good service, courtesy, on time, cleanliness. Satisfied!

Absolutely the very best dealership I have ever dealt with in my 50 years of buying cars.

Lounge/waiting area very clean. Social distancing was a plus for me! Overall environment pleasant.

Gerson and Henry were extremely friendly and helpful, it felt like we were old friends. In my experience, sometimes car buying is not the best of experiences - the opposite was felt due to their professionalism and willingness to help me not sit in a dealership for hours. Even the finance piece was great due to Behzad Khan! He had the best personality and it never felt like he was trying to upsell me on warranties. I will definitely return for any future car buying.

I am extremely happy with the services given to me by the friendly staff and I recommend AUTO NATION as an excellent place for anyone .

We bought a used Nissan and within days started driving funny. Took it in and Eric was so helpful and didn’t “mansplan” us. We realized the transmission was a recall and got it replaced in a week. Very helpful and reassuring.

It was a quick and straightforward experience that flowed smoothly.

The car was being serviced for a recall. Excellent customer service!

I had an appointment, got there early and was greeted right away and they serviced my vehicle in no time.

I have previously purchased two Camrys from Cerritos Toyota and Power Toyota dealerships. I came to AutoNation Toyota with high expectation of a large inventory of new vehicles to choose from. AutoNation Price is reasonable. E-Commerce salespersons Matthew Barrera and Joshua Lewis were very helpful with the test drive and my purchasing transaction process.

I needed a miracle and they gave it to me... I am forever obligated in any future endeavors... I have a new family in Auto Nation Toyota.. out of all my brand new cars in life ... this experience proved number one on my list

Been coming to Auto Nation Toyota Cerritos for over a decade because they are very professional, courteous and of course friendly.

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory.

We really like the great customer service at AutoNation. The staff is courteous and helpful. They shuttled me back home when my servicing was going to be lengthy. Can’t say enough about how great they are.

Just trying to buy a used car with as little hassle as possible. I had asked if the car was ready. The car was filthy dirty and not charged. With Covid-19 being so prevelent it wasn't a concern to them. Would never go back there for anything. They don't care. Don't even return phone calls. I drove 60 miles to purchase this vehicle they could have cared less. Horrible experience.

We have been bringing our vehicle here for service for 16 years. This year, I have to say, Your service department has gone downhill. You can't even get a call back when your car is in the repair shop. Customer Service is really lacking!

Yes I recommend Autonation Toyota Cerritos. I went to 4 different dealerships and the dealers didn’t want to sell a car not friendly or helpful Was already pre approved and I guess that was not a good thing. Toyota Autonation was amazing. All Rahimi was the salesman that helped me. Saw the car drove it and got the greatest price after negotiating with the sales manager, $2000 -$3000 less than in Huntington Beach. Eric in finance was so nice and friendly. I had the most pleasant experience buying a new car. BUY YOUR CAR HERE ❤️❤️ THANK YOU 😘🙏❤️

Bad customer service.finance lady did not even put my paper works in the envelope.

I have been a customer for many years and always received excellent service. Thank you Daniel Solorzano and Bijan for the great service you both provided during my new car purchase A. Steele

currently n very up front

Recently had service on 2014 Toyota, Sienna and was helped by Pedro Mejia. He was wonderful very helpful and informative, not trying to oversell me on services and I was out of there in much less than 2 hours.

Fui estafada , pedí ayuda en español más sin embargo no fue concedida un vendedor que solo habla inglés me hizo la venta , prometió beneficios y garantías gratis y al final me agrego al precio total del carro $10,000 de extension de garantías y aseguranzas que yo no solicite y las cuales dijo que eran gratis por ser mi primera compra y ser auto nuevo

The facilities were clean and safe. The staff were friendly and understanding.

This was my first experience purchasing a car from a dealership. The staff was extremely helpful and friendly and did a great job explaining the process. Would purchase from again.

Excellent agent and customer service, very helpful, respectful and quick in making decisions.

Fixed nail in tire free, also handled recall item I was unaware of. Technician also noticed loose starter motor and fixed free. Thanks for going the extra mile.

Courteous service, fast response, expedited booking of appointment; great overall experience, thank you!

I had 2 concerns on my vehicle and only one of them was assessed during my visit. Pedro did not even bother to write it down

Haven't been here for a long while for several reasons but this time they offered a oil change with incentives that was too good to bypass. There was a choice of a free cabin air filter or air filter replacement by the service tech and he chose the cabin air filter but after checking the air filter he left the clips OFF. Do I need to explain the IMPORTANCE of this seemingly minor negligent act??? It's not minor and it is negligent. After a week I went to change the air filter and that's when I noticed this. Called Armando the service tech and left a message but he never returned the call. I got a google reply but haven't called them to see what they have to offer to make this up.

We dealt with a total of 3 people at this dealership. From Sang Ngo to his manager Aimee to the Finance rep Alex. Each and every one of them made the buying process so easy. They were all informative, honest, kind and professional. A great team!

Just purchased a 2021 Prius Prime at AutoNation Cerritos. Thanks to Mr. Mark Bell and Brian Tan for an easy and smooth transaction.

Everything was perfect. Guidance, service, and repair, etc. Thank you.

I had reserved the car and when we got to the dealer, the car was out for service on the bumped and i had to wait another week for it to come back. Manager Kent promised that the car would be ready for pick up 11 am that day and it wasn?t ready until around 12-1. Syed made the purchase relatively painless and his customer service and knowledge has truly made this whole ordeal worth it. Shout out to Syed! But the rest of the process before we teamed up with him was such a burden

great although I wish the car came with a cd player. Can i get on installed?

I love the service and the people here! I would recommend to a friend

Took my rav4 for recall service, i was treated fine by the rep , unfortunately the mechanics left something out off place and my gas level indicator was wrong,i had to use a rental car for a day. Now I hope everything will be okay and won't come back.

I’ve been looking for a car for about 1 year now! I’ve walked out of every dealership either they didn’t have the car that I wanted OR service was bad too pushy etc, to where I didn’t care to look into other cars. Due to covid I was about 2 hours away ( working from a different city), but because I live close to Cerritos I decided to drive back out to check out the cars here. Henry Rodriguez was super helpful and made me feel comfortable. I FINALLY have a car !! and plan to get my maintenance done here! I’m happy with My first car purchase ! Thank you!

Came in for a routine service, turns out my car had a recall so it would take a few hours. They were kind enough to give me a loaner car while I went back to work. Really made my day so much easier. Thank you!

Really Great, good experience love my car, good stuff

Yes/ No . Salesperson Mr. Barrera was very helpful . I thought my car was brand new but when I checked the mileage it was 75 miles that’s considered used car.

Cristian Rios always give a great customer service

I liked the website was able to see how much I would be paying for the car although salesman increased the price at the dealership but did reduce it to online quote once he was shown the price that was quoted online

AutoNation Toyota Cerritos did a very excellent service. I was assisted by Armando Garcia a friendly advisor.

Went to get a part checked on my car. The person said they had to order the part and should be there in a few days. Four days later I still did not receive a call back. I called asking for the person and the receptionist said he is not available and the parts dept. was not answering so I could not get an answer if the part was in yet. Over a week later after that STILL NO CALL. I called again and the person said it was in. When I told them what happened she said “well it is in now”. To top it off I have to wait four more days for the next available appt.

Saied was my sales representative and from the beginning he was attentive, helpful and generous with his time. No haggle, no b.s. just quick and easy experience. Thanks to him and all who made my purchase wonderful.

I have been looking for a Toyota 4-Runner for my wife for some time now and have had to deal many agents from many dealerships. Syed was my sales associate and from the moment we met he was engaged and invested in my needs and made the process so easy I would do it 3 times over.... Syed listened to what I wanted and made it happen. It was a painless experience and you cannot say that about most car sales or purchases. Thank you Syed for being my guy at Cerritos Toyota /Auto Nation aside from my wife being happy with her 4-Runner you have been the best part of my day. Many thanks to you and your dealership. Gilbert Ochoa

I attend for the 10k miles services to this location because the first location who performed the 5k service removed the air tire caps and didn't put back 3 out of 4 caps, not a big deal but at the same time concerning because it's something anyone can see it, the concerning part is what you can not see. At this location, they delivered to me the vehicicle but realized the they didn't stick the next oil change label, I reported and they not only fail to stick the label but also they didn't program the computer car to receive the next service notification, they guy did that in front of me, once again not a big deal but those simple things make doubt about the quality service I expected, specially when I purchased I toyota care package that cost me and arm and leg. Please have this honest review in consideration so you can well train your team, because it's very disappointment. Also if helps, the car wash pass you provide at the end of the service, the big penny car wash, they provide a lousy service, I really whish not to take this pass, when said you're going from toyota they basically treat you like xxxx, which is not the best experience you may expect.

very satisfied with the quality work

Took my car to have it serviced (oil change) with a scheduled appointment at 8:30 am. 4 hours later, still was waiting with no update and the service hadn’t been completed. We had to call multiple times to get the service associate to even call us back, even after leaving messages. It took over 5 hours for an oil change!

Waited on the phone too long to talk to my adviser. Employee in the rest room with his two way on(sitting down). Only one courtesy car to take you home ,work or where ever. Toilet seat almost falling off the toilet. Very sad situation

kept waiting forever electric car was not charged car was not detailed or clean only received 1 key fob salesperson took us to wrong car initially and have very little ev knowledge

Had one of the best car purchase experiences of my life at Autonation of Buena Park (Cerritos sister store). I cannot speak highly enough of General Manager, Juan Guzman, and his Sales Executive, Bernie Reynoso. These gentlemen were both class acts and put me and my family at ease and completely comfortable with what can be a very stressful endeavor. I’ll be recommending to anyone looking for a Toyota to visit Buena Park Autonation for sure!

Professional and superb customer service. Quick and easy. Will be a returning customer.

Covid19 protocols were relaxed and in some cases not followed by dealer staff. I felt the staff were too pushy about coming to the dealer for non-essential , unnecessary service driven by dealer financial profits instead of client safety. As it turned the service performed could have waited until less restrictive public health pandemic guidelines were in place. My visit to the dealer was because of repeated calls by dealer staff and a waste of time.

Gina was very nice and helpful! She recommended maintenance options that I didn?t even know that I had to do. Amazing service. A

Stuff are friendly, helpful and they made me feel confortable, I was able to get the car I wanted.

Gina Dale is very knowledgeable and trustworthy. She always does a great job as my advisor.

Avoid these guys. I bought a car with the State's Clean Vehicle Assistant program 6 weeks ago. The way this works is that the state pays $5000 towards the purchase of a full electric vehicle after an approval process (I had all the paperwork) and you pay the rest. The dealer keeps the vehicle until the payment from the state comes in. The finance manager said this usually takes 10-14 days. The sales guy said he would be in touch and provide updates once a week or so. That is the last I ever heard from them. After about a month I started emailing and calling to find out what is going on and their tone had changed to a "don't call us, we'll call you" routine. Yesterday, I receive a check for a (small) part of what I paid with the check stating for unraveling deal #xyz. No explanation, no letter, no phone call. I get it that the state's programs may not work as usual during Covid times, but the least I would expect is for them to let the customer know and reimburse all the money without me having to get on their case.

I was very satisfied shopping with auto nation and definitely will refer a friend. Only concern was I only received one key to my vehicle.

I made my appointment over the phone to have my 2006 landcruiser for oil change. I specifically mentioned and clarified 3x to use synthetic oil and use an oem filter. When i got there on my appointment, it was listed as conventional. So i clarified again with JAiro(service writer) to use synthentic oil. I asked what kind of oil they use he said mobil i said ok. I brought my own OEM toyota oil filter and washer that i bought from them too so they can use it because they dont use OEM filter. When i have to pay they are charging me for the oil filter, washer. So they adjusted the price. But when i look at the receipt is says synthetic PROLINE brand instead of mobil1. Unfortuntely i dont see any transparency and honesty here. This is my 2nd time i brought my landcruiser with this dealership i dont see any changes. Good luck to you customers.

Rene my salesman was fantastic. Very knowledgeable, friendly, and most importantly no pressure. I wanted a new Tacoma trimmed a specific way and a special color that is difficult to find. Rene and the dealership delivered the truck in about a week where another huge volume dealer that I had left a deposit with a month earlier told me 4 or 5 months.

As usual, there is nothing new that I feel i am at home with very professional and courteous service. AutoNation Toyota Cerritos is the best place ever to get the best service. I have 5 Toyota because of the service department. Christian from the service department helps me a lot and Dominic the service manager is following up with me. Dominic the service manager follow up with all the cars i can see him flying between the cars checks and follow up oh my god he is very active and knew how treat his team. Dominic and Christian you are the best. thank you so much. Hany Saleeb

Clean Facility and service is good. Covid safe for the customers.

This is my 2nd brand new car I've purchased at Cerritos! They are always so busy but make my buying experience enjoyable and painless. I got the 2021 Camry Hybrid XSE fully loaded and couldn't be happier. Thank you Morrie and Rudy for taking such great care of me! I'll see you at my first service!!!!

Nice people who can make $ by being nice. Good facilities.

Claudia was awesome - very thorough

Had a wonderful experience at Toyota Cerritos with the purchase of my Tacoma. Salesperson Audel was very helpful with my trade in and getting me the best deal possible. Will definitely return for future purchases and strongly recommend this location.

Dennis was an excellent salesman who was polite and helpful. Al was excellent in finance

Sales person very helpful... understood my need and gave me a great price for my trade

I dont have a 800 credit score. Yet, the people here went above and beyond to make sure i came out of their lot driving. Thank God first, and second the people here for the open doors :) .

Always fast and honest service from service technician. He always informs me if I don't need something at that time. The customer lounge is and food bar is really nice. Everyone is always friendly and helpful

Perfect timely service without surprises. Thanks Gordon!

We have purchased two of our cars from Cerritos Toyota Autonation, Sales agents were very helpful and friendly. We also have our cars serviced at this location. Again customer service is excellent!! Our service agent Adolfo is very helpful, and goes above and beyond to ensure that our car is current with all the inspections.

I just got a brand new car and i took it in to get serviced first they over charged me for just an oil change. Then they rotated my tires but no one noticed i had one smaller tire so the car wasnt driving right. They put the wrong tire pressure on all wheels, i had to go to a small shop to get my car fixed the right way after they charged me over 150 to get a car back that was worse then when i took it in. How mechanics get literally every step wrong is beyond me.

It was was a very pleasant experience, no pressure from sales person and very friendly.

It was a pleasure buying my car with Steve! I love it and in the future I will for sure go back and purchase another one.

We had a great experience with Autonation. We got the price and car we wanted.

Their service department. No one knows anything about when my truck will be fixed.

I was not told of the repairs my car needed. I was told my car was fine and it is not.

This place is the best!!! The staff is very helpful, friendly and knowledgeable. Nicholas was such a patient, helpful and concerned person. He put up with me and my wife for two days, as we really needed to determine the best vehicle for our needs. He helped us look at small to large vehicles until we settled on a new RAV4 XLE. He got us this excellent car with the right color exterior and interior and we are so pleased. It has all the amenities we need, and then some! If they didn’t have such a huge inventory, we might not have come away with this beauty. The financial end of our experience was equally terrific. The young man who helped us out worked diligently to make our purchase quick and satisfying. We wholeheartedly recommend this dealer and the excellent staff to anyone wishing to purchase a new vehicle. Thank you, Toyota of Cerritos, for one of the best car buying experiences my wife and I have ever had. We rate our experience as a 10 out of 10.

i just took my toyota highlander 2021 for service and they click ok in all the remarks but my tire monitor system still not working and they said it will take time ( of course was an excuse from them because the reAlity was, that just click ok to everything without checking the car properly ( 2 STARS)

Zee was awesome. We have not purchased a new vehicle in over 30 years. I appreciate your patience and working with us. Side note, technically has changed in 30 years... lol. Thank you Cerritos Toyota!

Made an appointment online was greeted with a smile the day of the appointment my vehicle had extensive work it was all taken care of in a timely manner

This was my first time buying a car and it was a great experience working with AutoNation Toyota. After researching buying guides on reddit, I ended up using TrueCar and contacting around 16 dealerships in the area for a Prius Prime XLE in black. Danny, from online sales at AutoNation Toyota was super responsive especially compared to the other dealerships. He helped me understand the breakdown of each line item so I can look at the out the door price and was extremely informative, personable and patient while doing so. I was very happy with the price we were able to work out, and how quick and painless the entire process was. I'm the type to get nervous so pushy sales people are very intimidating to me and I'm very happy to say there was none of that here! After working with Danny for sales, I finished up with Erick to go over the financing. It was again super easy and he was also amazing to work with. He didn't try to aggressively up-sell me but still thoroughly explained to me my options. Overall Great personalities, great price, quick and easy experience.

In my opinion, Michelle Hernandez is a GREAT asset to your organization. Recently, I took my Toyota Corolla in for a service. Michelle, as always, kept me apprised of the completion time; recommended service; and provided impeccable customer service.

Very excellent cuatomer service nice friendly enviorment very comunicatived at all times

Salesperson was knowledgeable, however the arrival of the car took longer that what was promised.

Shopping around online and they carry the most cars I am looking for

I received a phone call twice a week for the past 2 months to schedule a recall for my Sienna and when I finally did, they didn’t have the courtesy to put back the kid’s car seats or bother to finish up putting the car back together. Always remember to inspect their work and ask them if they need help removing any car seats since they don’t have time for these kind of details.

After receiving weekly calls to schedule a recall for my Sienna, I finally took it in for servicing. They forgot to finish putting the window control module back into the side door and left my kid's car seats on the floor. I wish they take the time to finish the recall properly and put back the items in the car the way they found it, or at least let me know when I drop off the vehicle so i can remove them myself.

We recommend working with Jason Nguyen. His honest, customer service based approach to the business of used car sales was refreshing. After a truck that I initially wasn't as interested in, went through detailing, inspection and service, he saw it come back on the front line, and thought of us. It turns out it's a great truck for our family, both in terms of practicality, and our budget. During our test drive it was Jason who brought up the alignment on the truck, that was only slightly pulling to the right. He made sure it went back through service again before we received the vehicle. He honestly cared about the safety of our teenage boys, who will be driving the truck, as well as I. It was used and 13+ years old so there were some recommendations made, and I followed through. He had great information about seat covers that now, after I purchased and installed them, make the car look like it has brand new, stock installed leather seats. It is a stock Tacoma, so technologically it needed a little bit of bringing up to speed. Jason made recommendations about an alarm and where to go to get a Bluetooth FM receiver, so that our boys would have the ability call us from the car, and do so hands-free. They also can play their own music from their phones, which they appreciated big time. Thanks, Jason!

David was an exceptional service manager. He was professional and friendly. He communicated with me on the status of my vehicle being serviced. I will definitely request him next time.

Friendly service advisor, easy to make an appointment and overall great service.

Wish they will wash the car after each service like other dealership. Other than that service is excelent.

The vehicle was advertised as a Toyota Certified vehicle but at the time of purchase they told us it was an AutoNation Certified vehicle which meant that instead of a one year warranty it only has 3 months. When we brought it to their attention they indicated that it was an error on their website but that they couldn’t honor it. They did offer to sell us an extended warranty which was very expensive. Their sales person and manager were very pleasant but this issue did have a negative impact on our experience at this dealer.

I have a great , professional, knowledgeable service advisor Carlos at Toyota of Cerritos! I recommend Carlos and Toyota of Cerritos Dealership to any person that need car/truck care. You WILL be taken care of here!

I had my car serviced and advisor Claudia was amazing! She was very helpful and informative!

The service I had done on my car was good and my wait time was under a hour. I did not have to wait long for the service. The employees were nice and polite.

Great service from my first phone call to make an appointment to the end of my service when the young man gave me back my keys good customer service thank you

Miguel is very nice and patient to check my car's condition. Thank you Miguel ?!

DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP. Customer Service is terrible. Sales team is terrible. Finance team is terrible. Read the reviews with 1/2 stars. This dealership is filled with Managers and reps who don't care about your concerns. They will lie to get you to purchase a vehicle and then change the deal without informing you. They will mess up your paperwork and blame it on you. They will do and say whatever they need to get you through the door. I have been in contact with the dealer for over 2 months and I continue to get the run around. This dealership owes me (and apparently many others) money for a payoff they failed to take care of like they said they would. I am now working with my lawyer and the BBB to ensure no other customer is treated the way I was.

Very good service , friendly staff. Will definitely go back for the next service

I came in for a simple service on my car and left within the time promised to me. Overall, the service/experience was excellent.

Good the staff is nice but i m not the one who bring my car . They did not find the problem of my car the prblem of my car . They appear on the dash board is accelerator and break pad is disable cilmustenuesly

Not quality work, inside the car so filthy when the job done and dealer just fill all the question that said customers denied to do the free services.

Dishonest sales person, high price without discount. Before sale they told you the vehicle have everything. After you sign all documents and ready to pickup the vehicle, they told you because you want it cheaper price, they sale you a lower trim vehicle without some equipments, like floor mats, key gloves, trunk open kick sensor, moon roof ..... also the finance person told me that if I didn’t buy their maintenance package and do the service in other places or dealership will void my vehicle’s warranty which I first hear.

The staffs are very friendly. Although I didn?t have an appointment, my car was done on time as my request. Thank you so much, David! I?m appreciate it!

Our representative Roger is not attentive with his work. We agreed about changing the battery to a new one and the price. We were asked to wait at the waiting area, we waited for 20-30 minutes no update so my husband went to his area/counter and found out that nothing has been started so when I followed told me oh I need your permission if you agreed with everything we were disappointed ted and told him that we already spoke about this, agreed and signed the paper and you gave me a copy and there was no apology for the unprofessionalism. My husband commented so it is useless to set an appointment with Toyota.

Overall experience was good,only one cashier at checkout and four customers waiting in line.This is the only complaint I have.

The reason I come to this dealership is your service advisor is the best. Michelle has been taking care all 4 of our family toyota's and we find her to be knowledgeable...trustworthy....and we are always happy with our service or repairs. She is accessible to us whenever we have questions or need immediate assistance with anything that has to do with a Toyota. I don't know if I would come to your dealership if she should ever leave. Great Service Writer...

They took so long to repair. And now my dvd player is not working. When I called to report, they won't even pick up the phone. Awful!!

The waiting area is nice. The service was excellent and on time. Definitely recommend to others to have their cars serviced here.👍👍👍

At the dealer service was great. Staff was helpful and friendly. My car was ready early and they threw in the wash.

The Service Department. Work was finished on time. Told me ahead of time what they were going to do. Everything was great.

Scheduling of service is on time, servicing is excellent and the people working are courteous.

I am extremely happy with the services and the friendly staff and fully satisfied with the Toyota CH-R xle.

good name for kill time ... change oil for car ...over 3 hour and 30 min .... why ... you make oil .. or build new car .......

Constantly lying, wasted 2 hours to play numbers game. Didn't reach a deal until they call me the day after. At the end couldn't even throw in a cargo net and first aid kit. Always trying to squeez every penny out of customers.

Car was promised within time quoted. There is a Toyota dealer much closer. But, chose to return again because of the exception service expedience I have received from AutoNation Toyota Cerritos.

The adviser is great. I was out of the facility in a short period and of time.

Dealer did a great job with handling the concern I had with my truck.

Nice customer service and were fast in the appointment line. Car feels much better after the work was done.

Good customer service and very informative. I asked how long it would take and they told me 2 hours and it was done in 2 hours. Very prompt and honest and got it done when they said they would.

Great service experience. Said it would be about 1.5 hours and it was exactly right. Advisor was friendly and very knowledgeable. A+.

Good service, thank you I would recommend Cerritos Toyota to my friends...

Service was great, however the waiting time was too long and not having shuttle be available just made the waiting time longer

David was a pleasure to work with. Great communication and follow up

Purchased our new Toyota 4runner through Gregory Hamman at Toyota AutoNation Cerritos and he made the experience quick and pleasant. Was upfront and understanding of our situation. Would highly recommend purchasing your next vehicle with Gregory. Top notch guy!

AutoNation Toyota Cerritos, CA sold me a VW and promised to get the second ignition key that they claimed was missing. An apparent miscue on their part as they would have to pay $325 to produce the promised key (VW dealers quote that price). And rather than correct their miscue, they have chosen to walk away. Thus AutoNation's understanding of the industry they are working among is not up to par.

Friendly service personnel, nice customer waiting area

I used to drive Honda HRV 2017 and never had any mechanical problem thought of buying it instead. But then I saw the newest model of the 2020 RAV 4, felt in love with the design. So, I decided to get one on 9/27. It took 5 hours to get me on the road (it was a long wait/process) though the personnel were very attentive and accommodating. For a month, my drive to and from work were ok, not as smooth as I expected. I felt that it's a little noisy and bumpy, not sure it just my imagination; I drive only 7 min to work. Then, on 10/29 the car won't start. I called the road assistance for help. First, I tried their online appointment system it was not as friendly using the cellphone. So, I ended up calling for help. It was soooo frustrating, I was already late for work; lady just took her time to book the road assistance. She was pleasant but there was no sense of urgency and the questions were not relevant. Then, finally the guy came to jump start the car, he was sharp and quick. I asked him what happened. He said that the battery just went dead and added that I'm the third customers with the same issue. He advised me to bring the car to the dealer for service. So I thought not now, I have meeting coming up; maybe this weekend not knowing what will happen the next day. But then the next morning it happened again and this time the booking for road assistance was quick but the guy came after an hour of wait. Again, it was so frustrated to go the same process. And while waiting I called the dealer for service. After the car was jump started I drove straight to Cerritos dealer and had it service. The lady said it will take 2 hours to complete the service, I can stay or take the shuttle ride to selected destinations. But I work in Santa Fe Springs and nobody can pick me up. I asked for loaner and she said there was none. So I waited until it was done around 1pm. That's the whole experience only a month after buying the new 2020 RAV 4. The problem was not just the unit itself, it's everything from the long wait on the purchase date, road assistance system (no sense of urgency) and finally, the car issue. Very disappointed. Should I recommend the dealer? Maybe, I like the people that processed my papers. Should I recommend the RAV 4, not sure. Something wrong with it. Every morning, I had this feeling it will happen again. As for the Road Assistance system, they need to check it out; it needs to improve.

We went in and test drove a car. Let Nicholas know something was wrong with it, it was very minor but nonetheless should have done something about it. He stated with it being a CPO vehicle it can be fixed. They then told us nope we can?t finance you because you are from out of state. OK. Went on with our vacation. Next day, get a call from our sales person saying they approved us with one interest rate. We said , great we will come down. We get there and start signing papers and they come back with a much higher interest rate. Ok, payment is still ok so we ended up purchasing vehicle. Soon after driving it home (250 miles) we started to notice one thing after another. We were told there was a 100 point inspection done on the vehicle before we left. Whole dashboard does not work, can not change the climate temperature, can not change stations on the radio, door is still not working correctly, makes knocking noise when idling and steering shakes when driving. When you buy a $30K car you shouldn?t have to worry about any of this 3 weeks after you purchase the car. Have tried calling multiple times to address the concerns and every time I call, I get the run around and transferred to a voicemail.

Very good service from our service associate. He did a fine job

My husband and I had been looking for a used 2019 Prius to replace my very old Prius that had 160,000 miles. Our trip to Autonation Toyota in Cerritos this month of October was very fortunate for us. The best part of it was working with salesman Bijan Khounani, a jewel of a salesman. He found us the perfect car, a 2019 Prius LE, he answered every question we had, and he worked hard to get us a very good price for the car we wanted and for turning in my old car. To sum it up, he was business-like, but fun to work with. He and my husband excitedly talked about the recent Lakers? basketball game they had watched. We needed a second key and he worked to get us a good price on that. We have already told some of our friends about Antonation Toyota and will continue to do so. And, we will certainly tell them about Bijan.

Mr. David is good service adviser

I had a great experience buying my new Toyota CHR. After getting the car from another location Henry had it washed,filled with gas and programmed the radio and set up my phone I am loving my new car!

Rodolfo was exceptionally helpful and friendly. From the minute I got there he was straight to the point and assisting me on my truck service.

I stopped by to check out new Corolla's and a sales member named Calvin Kalonda assisted me on my search. Calvin was able to find the vehicle that best suited me. It took some time but Calvin was patient and made sure my needs and hopes were met. Thanks Calvin!!!! I also want to Thank Greg for his assistance in making a great deal happen for me.. Amazing customer service, Management and sales staff. A

Great service. I have a warranty so I use it. I really like the service but I think they sell me more service so I pay more. I feel a little taken by this.

I was very well taken care of by Michelle in the Service Department. I had no appointment, but she was able to quickly and happily answer my questions about my bluetooth connection, and diagnose issues as we sat in my vehicle. Very helpful. Very professional.

Price match! Your prices were $80-$100 more than the services provided at Downey! Very disappointing and I felt cheated into taking on a service that I didn’t need. Will not come back to this location!

This faciliti is very good i would recomend thrm to my friend if they would plan to buy a car or bring thrir car to this deslership for service

Excellent service and customer service . Job well done.

Easy fun and helpful! I highly recommend this dealership

Fabulous customer service!! My salesperson, Kevin, was so kind and helpful and professional, and the finance team, James and Alberto, were very accommodating and worked hard to get me the terms I wanted. Thank you AutoNation Toyota of Cerritos! We love our new vehicle!!

Service Department and helpful sales people

very friendly staff and always go the extra mile to ensure you are satisfied

Good service and great employees

I?m top to bottom everything was perfect customer service she was great

They have very capable mechanics and products.

You will not see your sales person anymore after signing the paper. I had to go to another dealer to get shown the features on my new vehicle.

Never trust them! We purchased an used car on 7/31/2020, and they agreed to give me a spare key (with a signed note). It’s been more than two months, we tried to contact them and made several visits, but nothing happened, they don’t even call you back, just keep lying and making empty promises.

I did not receive my check for my car I til about 2 weeks later

Great Dealer. David Gray is a great Manager. Still talks to customers.

They are reliable and responsible when taking your car to get service.

The Overall experience was GREAT. I located the car on Cars.com and e-mailed the contact. a short time later they contacted me and I arranged to see the car. A pleasant car shopping experience when I arrived to look and test drive. The staff were very helpful and no pressure at any time.. The buying process was a little confusing with all the paperwork and the waiting it took to actually sit down and agree to all the legal stuff and sigh the papers.

Horrible customer service. Service representatives only able to tell you want cannot be done. Managers do not call back. Shocking this is the service you get when you pay for the ToyotaCare warranty. Almost as if no help is given deliberately because of the warranty. Would not recommend this service center.

I have purchased two cars at AutoNation Toyota Cerritos and both experiences have been delightful! Also, when I go in to get car maintenance everything is quick, easy and to the point.

Concerned about having to take my car in for service during a pandemic. However, I was assured all precautions would be taken while servicing my car, and they did. Very pleased and grateful.

What I love about this place is that you can schedule your appointment online (or via phone) in advance. They offer shuttle or a nice waiting area. They used to have coffee, now due to COVID it is not available any more. Customer service is very good, prompt and efficient. I am not a car pro, so usually they explain things to me in a way I can understand and make decision basing upon that.

It took a bit long to have my truck?s oil change. But other than that it was a good experience

Very Prompt, easy to reach out the REP, good customer service

great place to buy a car.

My car did not want to start so when I had my car started I took my car to Toyota in Cerritos. I did not have an appointment. Christian the service provider took care of my concerns. He was very helpful. Explained to me what the procedure were. I was taken care of quickly. I was very happy. Thank you!!

I had a great experience. I will recommend this dealership to all my friends

Repairs were done quickly and correctly as well as any recalls on my vehicle. Minimal waiting time to leave and pick up my car. I would recommend Toyota of Cerritos.

They kept my car for one whole week and didn’t even offer a loaner. I initially got an apt and dropped It off 7/7/20 at 8:40 AM and took in my 2019 Toyota Camry SE that I bought there like a few months ago (btw Daniel from the sales department is great, I’m happy with the sales department). I went back home & they said they’d call me 3-4 hours once it’s diagnosed. I don’t like to be that Karen who is always on top of people so I waited 5 hours and I called to ask for an update. I couldn’t reach Bianca, the person that was assisting me. So another person checked the system and told me they were still working on it. I waited another hour. Tried calling again and I couldn’t get ahold of the person who was taking care of my car. I ended up having to ask for a ride to get to them to get another update. At this point 6 hours had passed. They ended up telling me that there was a bunch of sand on top of the motor and was asked if I replaced the bumper in an accusing tone. She then proceeded to tell me that they wouldn’t cover anything that I did to cause damage on the car. I got the car about 2 months ago. I’ve just driven it home and to work on pavement. I’m pretty darn pissed off that after just 2 months of having the car with 10k miles only on it and I’m having problems already on top of that get sort of accused of doing something to MY car and basically tell me that they won’t be liable for any damage caused. Btw I’m paying auto nation insurance & warranty for service and maintenance . Not only that but they couldn’t even pinpoint the diagnosis and basically told me that I had to leave it over night. Basically they didn’t even look at it and I’m thinking it’s because I have warranty with them. Let’s see what they say tomorrow once they actually diagnose it. Maybe then I’ll change my review. Update: Last thing we were told 2 days ago was that it might be the fuel pump so they would change that and see if that can fix the possible issue and nothing has gotten fixed and I still don’t have a proper diagnosis it’s 7/10/20. There’s a lack of communication and it seems like THEY BLOCKED MY BOYFRIEND’S NUMBER since he has been trying to contact Bianca. I kinda figured because I called through my phone and a desk representative answered right away and took a message for me to give to Bianca. When my boyfriend calls from his phone every time it goes to voicemail. NOBODY WAS ABLE TO GIVE ME AN UPDATE ON THE CAR. My boyfriend has been the one who has had to call in order to get an update on our car. & even so there’s not really any progress with the car. They are just horrible and a total nightmare. We are car less and still have to go to work and they don’t even communicate anything. We are lost completely lost as to what’s going on and what we should do. We will probably just pick up our car tomorrow and take it to another Toyota Auto Nation dealer because Toyota Cerritos service department is a total nightmare. End of story: IT WAS A RECALL THAT THEY ALREADY KNEW ABOUT! It was the fuel pump and they got “back ordered” and they kept the car for one full week. Never offered a loaner. I missed work twice because they would never answer the phone or call. When I asked for a loaner they put me on a waiting list. Just don’t get your service here.

Work completed fine but no one called and shop closed before the vehicle could be picked up causing me to miss work. Also no one would answer the phone when I called several times.

I visited the auto service location for the first time yesterday and I didn't know where to go. Multiple employees passed me by and didn't ask me if I needed help. Finally I was able to flag somebody down that ended up helping me. I dropped off the car at 10am and I was promised my car at 1:30 pm and was told I would get a call. Nobody called me to give me an update or status on my car. I went back to pick it up at 4pm and my car was still not ready. I had to wait 30 more minutes before I got it back. I understand the place is busy, but a call with an update would have been appreciated.

Quick service and straight forward which makes buying go smoother unlike many dealerships when they would nickel and dime you on even for the air you breathe inside their building probably

Had a great experience per usual getting my car serviced. Quick, easy, and friendly customer service!

Jordan and Ahmad were the dream team at Autonation! We had previously been to three other Southern California Toyota dealers and ultimately purchased our new 2020 RAV4 from Autonation. We had told Jordan exactly what we wanted in the vehicle and he delivered. Ahmad was also very helpful and thorough in explaining the new technological features of the car.

I had an expensive maintenance service at your center on June 29, 2020. I have been going to your center for 15 years and I have always followed the recommendations your staff suggests to be able to maintain my car in good condition When I got my car back and started driving home, I noticed all my windows are open. This is the first time that I got my car back with the windows open. I tried to close all of them but the left back window will not close and it appeared crooked. I drove back to the service center and told them what I noticed, they looked at my paperwork and called Carlos Lopez who assisted me earlier. He did not come out to see me or assess my new situation. Another one of the staff there looked at my window. We both noticed something blue, like a piece of gum is stucked there but he said it's part of the structure. He then said that it might be the regulator and that to fully assess this, they have to take the door to inspect it further. I told him, I do not have time for this, I was in your center from 0900 till 1300. I have other things to do for the day and I have to work the next, which is yesterday. Still, Carlos Lopez did not come out to help, when your staff there told me, that it is supposed to be him to help me with this. I have gone to another car shop and made an appointment to get my car fixed. Up until then, my back left window can be pulled up and down manually. This is now a safety issue as my car can be broken in anytime now. I have spent around 830 dollars for my visit yesterday, and the next appointment is going to cost me again. Again, I have been going to Toyota for 15 years for my maintenance and repairs. Nothing needed to be repaired in my car at the time of my visit, i just came for maintenance service. After yesterday, I will not be coming back, I plan to buy another car soon and I for sure, will not buy a Toyota anymore. I am but one customer only, and my business probably does not mater to any of you (as exhibited by Mr Carlos Lopez yesterday) but I do deserve some form of courtesy for the 15 years that i have supported your business. I would also like to point out that my windows were working fine prior to my visit yesterday and again, this is the first time, that I received my car back with all the windows open. I have chatted with a customer service representative yesterday on your website, it was Ms Olivia S that chatted with. I told her my concerns and all I got was this was being forwarded to your customer service. And so yesterday, I got 2 emails, 1 for thanking for my business and asking for a review, and 1 asking for my next appointment. And while all these are automated responses, I still expected a little bit more courtesy, respect and humanity, rather than an automated response.

Brought vehicle to be repaired had a minor problem with what was repaired, but David who handled everything resolved issue very professionally

We purchased a brand new Toyota Highlander XLE SUV. The SUV was missing car floor mats. We were promised that we will get the car floor mats sent to our house via mail. Henry Rodriguez, Fleet Internet Advisor (Sales Person) said that he will be ordering it and have it express mail to my house. I have contacted him several times via email and phone. He mentioned that he will look into it and get back to me. I have never received any update status. I also called AutoNation Toyota Cerritos to ask to speak to a manager. The person who took my phone calls would take my name and phone number and let me know that a manager will get back to me. I have not received any response or phone calls back from the manager to resolve this issue. I purchased the vehicle on Friday, January 17, 2020. It has been well over five months and I haven't received the car floor mats. This is really poor customer service and this problem is so small. Instead of getting a bad review, all they need to do to resolve this problem in a quick and professional manner is to order the car floor mats and get them sent as soon as possible. They are very nice and professional to you when you are buying the car. Henry was very efficient and quick to respond back to my emails as I was negotiating to buy the new vehicle. However, after you drive off with the new car, they ignore any problems that come up. Even the finance department is nice because they quickly want you to sign and get your down payment. Be very cautious if you purchase a car from Autonation Toyota Cerritos! Make sure that there is nothing missing from the car package list before you drive out of this car dealership! I will not be purchasing any future cars from this place ever again!

Even with C-19 Service with great wait time was long but service was great

Bad service ever! Waiting too long! Bad customer service!

I just went for an oil change and tire rotation but I was presented with 3 options and each option was over $2,000. I sat in the waiting room for 3.5 hours and did not received any texts giving me updates. No water bottles were offered in the lounge. At Cashier's desk, they made me sign with a pen on a string which everyone uses and they had no hand sanitizer anywhere to clean my hands after signing. No one was outside to bring me my car, I had to go chase a worker so he can get someone to help me. No one sanitized the door handle before I got in my car and I can go on with many other concerns. We are going through a pandemic and I would expect more sanitation and better customer service at any car dealership, as advertised but I did not see it at Toyota Auto Nation.

My service advisor Armando Garcia was great. He was very helpful and honest. I appreciate the great customer service.

It was a mixed experience buying our new Toyota Camry hybrid. They brought the car in the color I wanted from another dealership but due to miscommunication between us and the sales manager we couldn?t strike a deal on the first day. However we were called again by them two days later and we were able to come to a price agreeable by both parties. Rudy helped us out the most. He listened, and worked hard for us. Aaron took good care of us as well and overall we are very satisfied with the service provided. Thank you Auto Nation Cerritos.

Good experience. Staff helpful. Drop off and pick up went well.

I bought a 2017 Prius. I should have inspected the door welds. It was a lease turn in from that dealership. They prepped it and gave me a car fax showing it hadn’t been in an accident. Well it had. The door was inspected by the same dealers collision repair and they told me it had been in an accident and that you could tell by the broken rusty weld on the inner door. It would cost me $2400 to repair. Their leased turn in. They inspected it upon turn in. They sold it without telling me of the defect. Their collision repair shop verified the damage that occurred before I bought it. Their warranty will not cover it. Wow

Being forced to purchase a replacement vehicle for my trusty Toyota Camry that had done its job for the last 15 years, I went into this already highly apprehensive. Initially looking at a pre-owned 2019 Corolla, by some quite unexpected variables that ultimately worked in my favor I was able to drive off in a new 2020. As a individual woman on her own, I expected to be muscle-armed by my sales team. That didn't happen, much to my surprise. Not only did the transaction go at a pace I was comfortable with, I had control over how the entire discussion went - from insisting that an initial test drive wasn't going to sell me the car to crunching the numbers resulting ultimately in my budgetary capability & satisfaction. Shoutout to Robbie C & James Y for making the entire experience more pleasurable than I would have dared believe going into it. You have a very happy Toyota customer for life!

Service experience was amazing. My service advisor Gina was very professional and helpful. Gina took care of my factory warranty, 35k service, and took care of a tire issue at no charge . The only thing I wish was better was the customer WiFi which is not secured. I couldn?t get good reception from my cell phone provider while in the customer waiting area.

Adolfo has been our service agent for 5 years. Always great customer service, he is very attentive and very helpful.

Eduardo was absolutely aweful. He cancelled our meeting on Tuesday at 10am with no notice. He said he had an emergency. He also withdrew the offer he made us, stating the car he quoted and was supposed to have us drive, was sold on Sunday. If that was true, he could have told us that on Monday. We were on the road to meet him when he cancelled.  Additionally, he said he could not provide a comparably equipped vehicle either at the price quoted.  How bad does it get, especially when we bought our 2016 Camry from you guys. Never again, that's for sure.

I always look forward to my visit with service advisor Claudia N. Claudia has been s so helpful and professional in taking care of me and all of my cars service needs. Claudia always keeps me informed of any/all promos and discounts that are available to me. Claudia gets 5 stars for all she does for me (and my car).

I was actually really happy with my purchase until I found out that the dealership didn't have the title to my car (by a police officer while getting pulled over). They did not tell me this beforehand! It's been 8 months since I've bought the car and I've received 4 temporary registrations (current one expired), I haven't received any follow up phone calls. Everytime I follow up, I have to go in person because they don't answer the phone. The finance manager has offered ZERO solutions and is very unhelpful. So much unnecessary stress, even financially, as my bank increased my interest rate and monthly payments since Toyota Cerritos never sent them the title. I'm extremely dissatisfied with my experience and would never do business with this company if it was the last xxxx dealership on the planet.

I purchased my car from their online team spcifically Henry Rodriguez! He was great! Made the process go super smooth and when I came in to finalize the deal he had everthing ready to go so I was in and out super fast!

This was my second time in for service after buying my car. No problems made an appointment the second time. Was completed when scheduled or a little before.

Excellent experience! I went in for one thing. They advised me about a covered warranty. The service was completed quickly. It didn't cost me anything and the car seems to run better.

They got the job done in a timely manner. Service was good and the process was easy. No complaints

total rip offs at the service department . too long of a story... just don't trust them AT ALL.

Brought car in on an oil consumption recall, common on thousands of Toyota engines. They said I must pay for a oil change first, I did. A few days later I looked under my car to discover that they didn't even change the oil filter...REALLY ? They even stripped the oil drain plug (pan) they wanted me to pay $750 to install a new one. I bought one on line for $35, No thanx Toyota, I'll do it myself. After much frustration and negotiation I'M SCREWED... Thanx Toyota of Cerritos. Karma is a xxxxx !

Good, fast and professional service. Friend too. Thank you so much

Despite some of the bad reviews, my experience was GREAT from the time I stepped into their place until the time I left with my new car, and I was really surprised by the fact that whole process didn’t take long at all, Salman was wonderful, I was very happy. 😃

Benjamin Casas is a proven professional. He provided great insight on the vehicle and showed concerned to each of my questions/comments. Young man has potential to become a great asset for Autonation in Cerritos. He has unwavering devotion to Autonation and his profession. Going through finance department. No means no. I appreciate the persistence, but finance department are not salespeople. If I wanted extra amenities to add, I would have agree on the note.

I visited Toyota of Cerritos for a recall on my airbags. While I waited, I decide to use their shuttle services for a trip to the park. I fill out their shuttle form providing my name, phone number and address of the destination. A male then calls for me and two other customers and we all enter the shuttle. Since the park was down the street, just a couple min away, I am the first to be dropped off. 30min or so go by and I receive a call to my cellphone, it's the shuttle driver asking me if I need a ride back to the dealership. The signs at the dealership say that shuttle services are for dropping off only. I began to feel uncomfortable. This man was calling me from his cellphone to my personal cellphone. I refuse the ride. Today I receive a text message from an unknown number. And it is the shuttle driver once again. From the same phone number. This time asking me how I am doing. I contact Toyota and speak to the general manager, Kevin Nadiere. Who apologizes, takes note of my contact info and tells me he needs to first find out who this driver was. I thank him. A couple hours later I receive a call from a SERVICE EMPLOYEE,Dennis who is calling on behalf of Kevin Nadiere. Dennis starts explaining that they spoke to the driver, the driver has been with their company for many years and nothing like this has ever happened before, it was all a MISCOMMUNICATION and he will no longer be contacting me. A miscommunication?? I do not have faith in the adequacy of their management team. I no longer feel comfortable in trusting Toyota to maintain professionalism and I especially no longer trust them with personal information. I will not be returning for ANY service or for ANY future purchases.

Facilities were fine. Part pricing was ok. Labor cost too high.

Beautiful cars , nice people to work with . Daniel Kim was fantastic and went above and beyond.🤗

Excellent customer service. Everyone was very helpful and friendly. I really appreciate everything Kevin Plate did to help me get the car I wanted.

Overall good service, friendly employees would definitely come back to this facility for future services

Great service as always. Everyone is very polite. I would highly recommend Autonation of Cerrit

We bought a used car there and the paint was messed up had a few dents that they promised to fix and supposedly it was going to take them 3 to 4 hours took them the whole week and tried to return the car to me in the same condition I took it in then had me going back and forth to sales and service till I asked for my money back they offered me a rental see what they come up with this week

Service for my car was done a lot faster than predicted. All the questions I had were answered very professionally.

Open door policy...amazing staffs and always a get-go. I knew to always find the right person that gives you a great vibe. I had a great feeling about LewisJ and knew we would hit it off. He’s friendly, listens to your stories, and just a fantastic human being who cares. Most sales person comes to you as soon as you get out of the car and say, “let me show you some cars” but LewisJ builds a rapport with you first. He wasn’t about selling a car or showing me cars right away. He listens and is very dedicated. The services is big, you can just about find anything you need. This marks my third time at Cerritos in “buying” a car mode in the last 11 years. The first two were family members who bought their cars and I went with them. Ever since that, we never went anywhere else. Even if we do go for service or doing something small there will be times where you might not have a good experience. But you learn from that and make it better next time. Not that it has happen yet at Cerritos. I remember I had a somewhat bad experience at other Toyota’s in different cities. Which makes me now and forever to always go to Cerritos, especially to get it service in the future.

Very good service, I really liked the service they gave me, in the purchase of my new C-HR 2020, the seller Zee Ziad,excellent service

I would like to specifically mention couple of things: - Sales person was good but the wait time was very long - I was not told before the sale that the car does not have a second key - Finance person was very pressing and forcing to buy different stuff

Michelle in service is always informative she has great customer service, I?m always treated so well.

Very nice place, good prices and friendly staff. I found the car I wanted on auto trader, sent my info and got a call back in one minute.

Bad customer service. Employee was rude and didn?t answer my questions.

Did not have a good first experience. Waited 2-3 hours for my car to be serviced only to find out the department closed without notifying me. Spoke to employees who weren?t helpful. Received a call from the manager who basically blamed me and was not trying to take fault for his worker not following through with the info provided to me.

Easy to drive, so nice car. My wife loves this car. Thank you.

Excellent service for my 2014 toyota 4 runner . Service advisor was good

Always badgering us to do ?routine? or ?scheduled maintenance? on a car with < 8,000 miles, yet never replaced the Takata airbag when car was in the shop. Always spamming our email with offers to buy back our Scion...at low ball prices.

My experience is always good with Toyota of Cerritos mostly because roger helps me all the time.

Our salesperson really listened to us and always followed up on any questions we had. He worked to insure that we got the vehicle with the features we wanted.

Justin Painter is one of the best car salesman I have ever encountered. He is professional, knowledgeable, and attended all of my family's needs. He wasn't pushy at all but rather concise and pleasant to be around. I truly felt that he kept my family's best interest as priority the entire time. I was absolutely sure before the end of my transaction that I had made the best decision by choosing to purchase my new 2019 Toyota Highlander XLE AWD. I highly recommend AutoNation Toyota Cerritos and a must if you can get him... Justin Painter.

Justin was great! Thank you for the new Prius Prime!

Salesmen are very professional, want to work with amd for you.

Had a great buying experience last evening working with sales representative Sam Aghmaghani. Got a 2020 Toyota Corolla at a great price. Took the car back today so Sam could show hubby and I how to work the screen and all the standard accessories. Would recommend this dealer and Sam anytime.

Our sales guy was Leo and he was very professional and not pushy at all. I would recommend looking for him when you buy your next car.

Least amount of buying hassle of any dealerships. Very professional!

It was an easy and very helpful process from my salesmen Ismael. He helped me get the best offer for my Toyota Corolla and was very patient, super nice.

Great experience buying a new car. Would def recommend

They made it easy and very helpful.

My 2015 Highlander was totaled two week ago and I hated going back to buy a new car with my specs. To my surprise, Justin Painter at Auto Nation Cerritos made the buy stressful free and I really enjoyed the process. Great team and very accommodating!