Great customer service.

Claudia provided great customer service by responding to me after each inquiry on the status of my vehicle.

I'm a first time car owner here in the US and Autonation Cerritos has been a great help for me to get a nice and good conditioned car. Shout out to Patrick who assisted us for a smooth transaction. Thank you!!

Great service. I’m satisfied

Ashraf reyad was amazing great service!!!

This time I am very happy with Yumi. She take care of my vehicle.

I was very happy with the experience I had purchasing my new Toyota RAV4 at this location.I was looking around the lot and once I was ready Ash asked if he can help.We drove a few different cars, but I was impressed with the RAV4.He went above and beyond with service. Leo processed the financing and was extremely helpful.He was very patient and never had me waiting long.We went with my bank SchoolsFirst credit union.But Leo helped in answering all my questions and made the process stress free.Thank you Leo and Ash.

I usually have bad experiences dealing with dealers, but Samila went beyond customer service. She was friendly and was keeping me updated every step of the process. She has exceptional customer service and would highly recommend her. I would buy a new vehicle from this dealer due to my experience.

Ash is awesome!

If you guys are looking for a honest and awesome dealership, autonation toyota Cerritos is the one! I’ll be completely honest, I don’t know anything about cars so I was a little lost on what to get but Steven and billy made the whole experience a lot more enjoyable. I appreciated how thorough they were with everything and making sure it fit my budget. I’m so glad they made buying a car so easy! Thank you autonation, I’ll definitely be coming here if I need a new car in the future.

Staff was very friendly and addressed all my questions with professionalism, courtesy, and enthusiasm.

Daniel went above and beyond to help me. He got my car in quick and was able to get my car out faster then expected. I appreciate the attention to service.

The worst experience ever, it's all your friends they seem to be nice and really helpful, but after they sell you the car they don't care, they don't truly write everything down and save it in their computers, What stuff the car still needs , literally bad customer service multiple times after we bought a care absolutely ridiculous, Save yourself a headache, stress and don't ever come here to buy a car

My car was totaled in an accident and i did some research on what and where to buy my next one. I found a great car at an amazing price at AutoNation Toyota in the Cerritos Auto Square. Aldo and his manager Juan took great care of me. I was in and out driving my new car in less than 90min. Financing was quick and easy too. My girlfriend's lease is up next year. I'm taking her to see Aldo and Juan I know she'll be taken care of. Thanks guys.

Checked Toyota.com and built a car. Got to contact with AutoNation and got in touch with a sales rep. Decided to check the ?hybrid? car out, but to a similar model. Got to reserved one, went down to check out the car when arrived. Looks good and bought it.

Yesterday my husband and I went to AutoNation Toyota Cerritos because the lease on my 2020 Toyota Corolla was up. They new I was on a time crunch due to family commitments and they did their best to move things along at a speedy pace. They were professional and very attentive. The experience was great. I plan to continue to take my car there for services for as long as I have the car. Thank you Gregory and Aaron for the great work! Rossaa Snee

Honestly the best and smoothest experience I’ve ever had at a dealership. Ahmad Alassadi took excellent care of me and made this process easy with no BS or hidden agenda on their part. Would highly recommend!!

Tony Park is your guy! Come and ask for Tony and he'll give you a great price on your new car or trade in! Great guy!

Patrick a really awesome sales man took his time to really give me the option payments I needed worked with me through the whole thing he’s the man 🤙🏽 Shoutout to Jesus at Finance as well.

This is my first time buying a car here at Toyota Cerritos. I came here with my mom and we had the pleasure of working with Edwin Punsal. He asked me what I’m looking for and recommended the best car that fits my needs. There was another customer trying to get the same car I wanted and Edwin made sure that I go home with my new Venza! He is very friendly and helpful. I highly recommend him! The process was very smooth and easy. They answered all my questions and encouraged me to ask for more details if I need to. Thank you so much for the wonderful customer service!

Quick, Easy, and very helpful Tony Park is the best. Ask for him for top of the line assistance in buying your car.

Had a great time and was helped by Tony Park in finding a new car. Ask for Tony Park for amazing help and customer service.

Tony Park was amazing and outstanding service he goes above and beyond ☺️

I was looking for a vehicle that was a 2023 but they didn?t have much in stock. Over I ended up with an used car and was satisfied

The service advisor named Oswaldo has been one of the main reasons why I took Three of my cars for service to Cerritos Toyota. I noticed I wasn’t the only person that only wanted service from Oswaldo I’m giving the review a 5 star rating because of Oswaldo good customer service and how fare he is with his service recommendations.

We've been leasing our Tacoma for the last 3 years & have been customers of AutoNation Cerritos for over 20 years. We had the greatest experience with Gregory Hammann when purchasing this time around. Hands down, this was the best experience. Gregory was super responsive in setting up our appointment and gave us the truly quality service. Looking forward to a future purchase! 😀

We had a great experience. Definitely look for Ahmad Alsharif, he helped us throughout our whole transaction. He was pleasant and easy to talk to. He explains things clearly and helps you through every step. Everything went so smoothly.

As a first time buyer, I had a very pleasant experience! Salespeople Jose Rivera and Behzad Khan made the entire process simple and understandable. They communicated and followed up through every step. Very glad I was able to purchase my first car through them!

I sold my car to these guys and they were great! Ahmad Alsharif was extremely helpful, very communicative, and very friendly. Quick service too!

When you go to this place, Ask for Ash he will help you a lot, and the manager Juan is very friendly helpful person.

If you need a good vehicle go talk to Jason. He is the best. Absolutely NO pressure. He listened to my wants, needs, and things I didn't want. He would send me list of the up coming cars so I could see if there was something I wanted. But never pushed me to buy something I didn't want. Work with me a couple of months. Can't say enough about Jason.

Ash & Amanda was awesome, thank you juan for all your help 😊👍

Wanted to thank Matt for helping my family out on our purchase today

Good and prompt service

I went there to get my usual fluid check-up and Miguel found a nail in my tire, I was directed to go back to where I brought my tires only to find out that they were not going to replace it they only wanted to do a patch. While at the dealer I was reminded that I had a tire warranty, so which would cover me if the place where I brought the tires would not replace it. I returned back to the dealer, Miguel put in a claim and my tire was replace free of charge.

Hola yo recomiendo la Toyota de Downey , me encanta la manera tan rápida que enguanto llegas te atienden inmediatamente y te escuchan y si No tienes cita , no te tardan tanto como todo tenemos que esperar. Pero si atención y su profesionalismo y educación me encanta y me ayudan con mis dudas o preocupaciones de mi carro . Gracias Toyota .

David Kwon provided great customer service and was very detailed and knowledgeable.

The whole experience was very professional and efficient

Pretty good service! Wanted my tires rotated and an oil change and it took roughly two hours? Dropped my car off around 8:20 and got it back 11:00.

AutoNation Toyota of Cerritos has the best prices and stellar customer service in all departments. For an easy and quick car buying experience I highly recommend booking an appointment with Syed Donado. He is professional and takes his time to get you into the perfect vehicle. Not only do the have knowledgable employees they provide a nice lounge area with charging stations for the customers as well. You can also enjoy a hot meal at the cafe while you wait for your car to be serviced. I have recommended this dealership to to friends and family and will continue to do so.

I recently made a purchase I was assisted by Aldo it was my first time there and he made the experience awesome he was extremely helpful and made the process very easy-going. All I had to do was let him know what I wanted, and he did a good job of finding exactly what I was looking for. I would definitely go back again and My looking to make her next purchase with them, and hopefully Aldo can be the one to assist us with that. Also, his manager Amini he was awesome and very helpful I would definitely Recommend friends and family

Thanks Christian for really taken your time and helping us find the RAV4 that we really wanted at great price! You really care about your customers and take the time to answer all there questions . Looking forward to continue been a loyal customer . (:

I had life time Car Battery and by default it no work. AutoNation replaced it . Great service. Thank you

I am 1000% satisfied with the service and time it took to perform routine maintenance on my vehicle

This was, without a doubt, the most uncomplicated, straightforward car-buying experience I have had in 30 years of driving. Found a vehicle, found a salesman...Calvin Kalonda...talked about the car, took it for a test drive, located a few items that needed to be addressed, addressed them, agreed to fix them, did some paperwork, and we had a car! What? It was so lovely; no BS about needing to talk to the manager, the price really is what it is, and if you have a question about how they arrived there, they will show you the calculations. It was awesome! Our salesman, Calvin, listened to our concerns and got what we needed! I could not be happier! Thank you!

This dealer is the same as all the others. They charge $ 6k extra over msrp. I bought a Highlander hybrid by Msrp 2 months ago and here they want to sell it more expensive and they excuse themselves in saying that they have under stock and it is not true. They announce a price and when you are going to sign they tell you that they have a market adjustment. It is a totally dishonest practice. I will never return to this dealer.

awful

I sold my 2020 Toyota Corolla SE today and the process very easy and transparent. I worked with Gregory Hammann who is very great and polite. I have been bringing my car for service here and have not had any issues.

AWFUL DEALERSHIP, the stereotype of 'car salesmen' comes alive here. I have been to dozens of Toyota Dealerships across the country and very rarely have a bad incident. But I come here and it's horrible service after horrible service... never ends! Only thing consistent is I regret coming. I hope they turn things around, I love all my Toyotas and the Toyota Family!!

Autonation Toyota in Cerritos has always provided exemplary levels of service, communication, and excellence. I know that whenever I come here I am in good hands, and that I'm getting an honest, high level service from people I can depend on. Everyone here is friendly, communicative, and professional and I am always blown away by the customer service experience here.

I bought a new Toyota Camry on Jan. 7, 2023. I called ahead and Joshua Lewis had the car ready for me to test drive when I got to the dealership. This car was good but did not come with floor mats. Sales manager did not want to sell me floor mats at cost. After I agreed to the offer, it still took a long time to do the paperwork. Overall the experience was good except for the wait was too long and no water or coffee was even offered while I was waiting.

Christian Diaz exemplifies true customer service. He serviced my needs flawlessly, even if I made contact with him from Hawaii! I recognize outstanding customer service after being in the tourist industry for 30 years. Even nicer, when you are on the receiving end. Thank you again, Christian! Aloha from Hawaii Vance H Fujino

Always great service at Autonation! This is the fourth car we have bought from them and we keep coming back for good reason. They sell reliable used cars and they have no-haggle prices, friendly sales staff and get your deal done as fast as possible. Plus we love our new (used) car!

If I could give zero stars I would. Never coming to this dealership again for servicing. My first time was a good experience. This second time I came just for an oil change on my car and after 5 hours had to take it off the lot leaking oil, which it was not doing before I took it in. The second I came in they tried to upsell me on $1000 worth of "scheduled maintenance", then tried to charge me $1200 to change my oil pan, gasket, and drain plug because it was stripped. Needless to say took it to a local mechanic and they quoted me $400 for the repair. The local mechanic also told me they didn't even put back the gasket which is incredibly dangerous for my car. Scammer dealership I sadly wanted to trust.

Ahmad for Toyota in Cerritos is a great representative to work with. Would greatly recommend him.

So, I came in today looking to purchase a pre-owned car I found on their website. My sister and I met with Victor Pereira. He was very friendly and super kind to us. He pulled the car up for my test drive appointment and ngl, he is such a down-to-earth person. He didn’t pressure us into buying this car either. And throughout this whole experience, he was patient and understanding. He shared a lot of knowledge about this car that made it easy for me and my sister to understand. It was a pleasant and easy experience thanks to Victor. He was extremely helpful. 🙏🏻 If you are thinking of getting a car from here, go to Victor Pereira. You will not regret it.

I had the most wonderful experience selling my car at this dealership yesterday! Not only did they offer me several thousands more than another popular used car dealership, SAMILA ALEMIC really took great care of me. She called immediately after I submitted my online request and explained the process to me in detail. We arranged an onsite appointment so she can give me a guaranteed offer after they visually inspect my vehicle. They took care of contacting my lender to get the payoff, filled out all of the DMV transfer paperwork, and even gave me a release of liability in case any traffic charges come up after I sell them my car. And since I had equity, I left there with check in hand! Their process is very efficient and I would work with SAMILA again any day! If I could give her 100 stars I would. She has a customer for life!!!

Sold my car here. Very smooth process and sold it for what was quoted online. Ahmad was very helpful thru the process.

I had an excellent experience at Autonation Cerritos. Just a few minutes after contacting them about a Prius Prime, Nicholas Martinez called me and we made an appointment. A follow up phone call from Sales Manager Tom Cruz set up all the final details. I explained what I wanted and when I arrived we made a great deal and they also took my trade in for what I asked for. I did research for weeks about the Prius Prime and all I needed was a test drive to seal the deal. Tom and Nicholas are outstanding folks and I recommend them 100%! They still stay in touch after the sale to make sure everything is ok. Thanks Tom and Nicholas!

I am a very dissatisfied customer. My car was just fixed on 1/21/2023. I was assured that everything is good and the vehicle is operating as designed. I picked up the car around 4:00 pm on 1/21/2024. Unfortunately, the engine light came back on four hours later. I started the car the next morning the engine light came on as well as the discharge warning light also came on. The car rattles like crazy at ignition and won't move. The car was not rattled and the discharge warning light was not a problem when I dropped it off on Friday, 1/20/2022.

We had a very good experience with Jose Rivera our sales person. He was very calming, knowledgeable , not pushy! friendly and lots of smiles. Good communicator, kept us informed about the delivery of the car we were interested in. Highly commendable

Stopped by the dealership and had a very positive experience with Tristen regarding purchasing a new vehicle

My car recently got totaled in a car accident and I came to AutoNation Toyota Cerritos to find a used pre-owned car for my next vehicle. Luckily, Tony Park was able to help me find my next car for a great deal. Without him I would still be looking for a car, but he made the process very fast and easy! Very thankful for Tony and would recommend him to anyone looking to buy a vehicle during these times.

Had a great and quick experience. I will be coming back.

I made an appointment for a specific reason and at a specific time. Once I got to the service center and dropped my car off, I was advised it would take 2-3 hours to complete. It was only a 25,000 mile service where they just rotate the tires and due an inspection to make sure everything is still good. It ended up taking them 2 1/2 hours to complete, which I find unacceptable. Why make an appointment when they can't hold up their end of the bargain. Not going back there again.

I made an appointment for 730am to get and oil change and tire rotation. When I checked in , I was informed that it might take about two hours. Long story short , my car was ready right before 12 noon. while sitting in the waiting area , I saw people come and go that came after me for an oil change and that was fine but their representatives would go out and talk to the customers and update them . My representative never came out for any updates, I didn’t see her until it was time to check out. She didn’t even give me a rundown on what was done , recommendations etc. I have been there before and never had an issue. It was a very disappointing experience.

It was my first time coming here. I got there 15 mins before my appointment. Service representative Carlos checked my car in before my scheduled appointment. I was happy about that! Carlos was very friendly and gave great customer service.

If I could give zero stars I would. Never coming to this dealership again for servicing. My first time was a good experience. This second time I came just for an oil change on my car and after 5 hours had to take it off the lot leaking oil, which it was not doing before I took it in. The second I came in they tried to upsell me on $1000 worth of "scheduled maintenance", then tried to charge me $1200 to change my oil pan, gasket, and drain plug because it was stripped. Needless to say took it to a local mechanic and they quoted me $400 for the repair. The local mechanic also told me they didn't even put back the gasket which is incredibly dangerous for my car. Scammer dealership I sadly wanted to trust.

Tony park was very helpful with me in buying my new car thanks

Ash was amazing, he definitely went above and beyond! Will be recommending him in the future!

Kayla , Alex , & tom were very helpful & patient. Very good customer service for first time buyers. No doubts left. Would def recommend if you’re buying your first car.

I usually never write reviews but my experience at Toyota Cerritos far exceeded my expectations. I was dreading the whole process of buying a car but Henry Mendez made it a breeze. I am literally in shock at how honest and trustworthy he is, especially when I went into this situation not trusting a single soul. It was also a pleasure working with Carla in the finance department. They both made this the best car buying experience I could ever ask for.

Gregory was very helpful and professional throughout our whole car buying process. He took the time to go over all our options and made things very clear for us. Eric helped us with finance and was also extremely time efficient and friendly. Overall a great experience, thank you!

We were looking to get a new commuter car as we had a baby on the way. This was our first new car buying experience and we’re very overwhelmed at other dealerships in this current buying climate. Gregory Hammann was extremely patient and easy going while helping us get a car that would work for us. We feel very confident in our purchase. He shot us straight and even worked with a sister dealership to get us our car so we didn’t have to wait for another car to come in. Fully recommend if you’re based in Southern California and looking for a Toyota!

As usual, the service was excellent.

I had the most wonderful experience selling my car at this dealership yesterday! Not only did they offer me several thousands more than another popular used car dealership, SAMILA ALEMIC really took great care of me. She called immediately after I submitted my online request and explained the process to me in detail. We arranged an onsite appointment so she can give me a guaranteed offer after they visually inspect my vehicle. They took care of contacting my lender to get the payoff, filled out all of the DMV transfer paperwork, and even gave me a release of liability in case any traffic charges come up after I sell them my car. And since I had equity, I left there with check in hand! Their process is very efficient and I would work with SAMILA again any day! If I could give her 100 stars I would. She has a customer for life!!!

Amazing service! Jairo was able to help me out to replace my hybrid battery system. I have a 2008 Toyota Camry Hybrid and the team were super helpful and able to accommodate the fixes my car needs. Great customer service! Will definitely be back !

I really appreciate Toyota Cerritos because everything was so fast and so Kind everyone. I don't have words to thank you.

Great customer service. Sales person " Al Ghaffir " was very courteous, professional and knowledgeable.

Tony Park was very helpful with helping us find my next car and fun/energetic attitude. Very efficient!!!!

Great service.

Tony Park is the best sale man they have. He was so helpful, caring and goes out of his way. He made my partner and I feel extremely comfortable and helped us get the best rates possible. Make sure you ask for Tony Park if you are looking to buy or lease a car.

We’ve been coming to this auto nation for our cars and have never gotten a lemon! I recommend this place to everyone I know, wether it’s selling or buying. Today, Ahmad Alsharif helped me and I 💯 recommend him for a pleasant, fast, and communicative experience. I was able to sell my car here and they always give high price deals. This is my go to dealership. When I was waiting for a shipment of vehicles and wanted to reserve one they DID NOT ask for a hold amount like other places. Thanks again for a great experience Ahmad & team!!

Kayla is awesome sale person I will definitely request he for my next car

The staff at Cerritos Toyota are very respectful and helpful. I was looking for a specific car, a camry, a process that took me months and months, they made this process very easy. When looking for a vehicle, I wanted to be comfortable and sure I was buying it from the right staff. I am thankful to have come across an outstanding salesman’s, Jonathan Lino. Jonathan has made this first time experience memorable. After the many salesmen I have met, Lino is the salesmen whom presented himself and spoke to my parents in Spanish while explaining details about the car. This had shown that he was very polite and patient. Lino is a great salesmen whom I recommend to any buyers who are in search for a vehicle. He is attentive and has made this experience a very positive one.

Tony park, the best salesman at this dealership. Cares about the customer more then his pocket very rare to find a salesman like this

Carlos Lopez is the best. I NEVER have a worry when I leave my truck with him for service work

The dealership did a excellent work, with the oil change also was done in a wonderful time. Will always come back to Toyota for there work. They also had recommended some info for my next visit.

Good experience of AutoNation Toyota Cerritos ….When ever you go ask for Jesus Cuenca he will guide you right through every step.

Car bought is good and certified.Sales person Steve was very helpful

If y’all are buying a car go with my man Dexter! He helped me out on purchasing my 21 Rav 4 ! Love The Car,Process Was Quick And Easy! Thanks again!

DAVID AND THE REST OF THE TOYOTA NATION STAFF ALWAYS TREAT ME SO WELL I APPRECIATE EVERYTHING THEY DO. THANKS TOYOTA NATION

Every time I have gone for service I’ve been greeted quickly and friendly. I feel I am in good hands. I appreciate how clean everything appears to be. My question is why does my mpg read @28 when I leave but quickly goes down to @25-22mpg. Strange.

Daniel Solorzano was the best car salesman I have had the pleasure of working with (& I’ve gone through 4 cars already in the past 5 years)! Made the process of getting a car less stressful and he was a pleasure to work with. He kept it very transparent and put up with all my questions and concerns (and trust me, I didn’t hold back). Lastly, thankful that he got me a good deal, especially in today’s market!

excellent services!!!

My family has gotten five cars off this lot over the years and we always leave happy customers . Shout out to Gregory Hammann with the most recent assist , I took home a RAV4 that I’m very happy with !

I believe the service advisors are honest and upfront about everything.

Ask for Tristen, he’s the best! So friendly and made the nerve wracking car buying experience so easy!

never negotiate over the phone or emails, I was told a super good deal on email, showed up today wasted 2 hours for a bunch of lies and payment super high. Just wasted my entire day i would say Toyota Cerritos has not a top qualified sales person not enough knowledge on what they do, im very disappointed of their service

Very professional

I worked with Ahmad Alsharif to sell my leased Mazda to then. He was kind and informative. I would recommend him. It was an easy process and took less than an hr.

I was very pleased with the attention and service I received from Bianca Medrano. She was thorough and answered every question I had. I hope to get her the next time I service my Toyota.

Awesome experience, Kayla, tom, and zee we’re very helpful and comforting.

Our experience with our sales rep Tristen was enjoyable and easy.He made us feel at ease with his kindness and his expertise.Thumbs up all the way!!

Toyota offered me the most when I was trying to sell my vehicle. Ahmad Alsharif was a huge help and was quick to replying. He made things easy for me which I enjoyed. Great customer service.

Great service and help. Took the time to listen and work with customer's needs.

i have a learning disability and i like this toyota store because they help me out with any type of the special needs i have.

Ali was very helpful and understanding and worked to get us the best deal possible.

Went to Toyota Cerritos for my first car and was so nervous. Mr. Jonathan Lozana was extremely patient and did a great job advising me on which car would best fit me. If you’re looking for a car, and especially if it’s your first ever purchase, I highly encourage you to look for Mr. Lozano. He is a great salesman and I’m grateful he was there to help me on my first purchase of a 2023 Toyota Camry!

Great experience and it was due to the service advisor Anthony Naverez. He was professional and thorough. He kept me updated and even contacted me on his off day.

Mayumi Julian is the best if you need your car fixed like I did from an accident she was very helpful and understanding and kept me updated with the progress of my vehicle every step of the way!!!

Car was good and Autonation certified and simple buying process with no hazzle prize

Michelle in services was super amazing!!! Very friend and helpful!!

My experience with Michelle, Service Advisor was quite positive and enjoyable. She appeared as straight forward and sincere. However, my experience with the feedback from the technician that she shared with me did not seem totally honest or true for two reasons. The tech told her that the reason for my "check engine light was because a critter had built a nest on my engine and chewed on several wires. I was told that there were footprints all over the engine compartment. Parts an labor estimate was more than $800.00. I was sent a text with photos of a nest of cushion and supposed wire damage. No photo of critter footprints. I was not offered or given the damaged wires once the repairs were complete and the wires replaced. I was also told that my brakes were worn dangerously low, less than 3mm, needing immediate replacement. "Do not drive the Tacoma any distance at all". I took my Tacoma to my personal mechanic. I showed him the pictures and told him what i was advised about the brakes being dangerously worn, and to not drive the truck until they brakes were serviced. As I looked on, he inspected the engine to try to find the location of repair. He was not able to identify visually, the area repaired. All engine surfaces were spotless and looked to have been wiped clean of any critter footprints that might have been present.. He inspected the brakes, pads and rotors. I was told by my mechanic that the truck could be driven safely for another 8,500 - 9,000 miles. To error on the safe side, my mechanic said to have the brakes replaced after an additional 7,500 more miles. There you have it.

Thank you Brayan for your services!! Amazing experience!! Happy with my new Camry :)

Ashraf was great at explaining everything and allowing us some space to make the right decision.

Who do I ask for when calling back since you said to reach out to you the number I called has a machine where I need to choose an option. Do I ask for the person that answers the Google reviews or the manager or my service advisor?? I also got an email from Aimee Orona & every time I called his office number I have called different times during the day & he's never in

I love AutoNation Cerritos , they are very friendly. They are part of the family , all of our 7 vehicles are from there .

I went for a maintenance everything was good except I told them my breaks are squeaking and my car is fairly new and they said that?s common. Wish it could be fixed.

The initial contact with Ali A. was AMAZING! It felt like dealing with a friend. He made my experience simple and pleasant, right up until the finance part. I would take away one star for that person, but do not want to penalize a wonderful dealership and team of people. Would definitely recommend! (Especially Ali!).

WARNING! SERVICE APPOINTMENTS- THE WORST When purchasing vehicle know the prepaid services will be placed on back burner for those paying at the time of service. Didn’t notify us service time was 4 hours at time of making appointment … waited anyway… only for them to take 6 HOURS knowing we were waiting… STILL WAITING as I’m writing this review …. Update - just told me car won’t be ready until MONDAY (Today is Saturday) AFTER Spending 6 hours waiting and following up UPDATE: When we took the car they said, but we rotated the tires and fixed the gas cap!!!! UNBELIEVABLE!!! Get EVERYTHING IN WRITING MOVING FORWARD.

Bijan and ángel were amazing

I must say AutoNation is better than Carfax. As soon as I walked in Samila greeted me with a smile and made the transaction smooth. She was super helpful. Her customer service was A+. I would definitely returned to buy or sell a car. Thank you for making my experience great.

If I could give less than 1 star I would. This was my go to Dealership but after my last two services i am done with Toyota Cerritos. They did a recall last year for my3rd break light and it failed at 14 months and they wanted to charge me over $1300 to replace it. It was improperly installed and the tech broke the post on it torquing it too much which led to it cracking all of the way around and falling off. They told me it was my fault. I bought a replacement and had my mechanic install it for a $400 and as soon as he got the headliner down the broken post fell out and the cover fell off. It was 100% Toyota Of Cerritos that improperly did the recall on it. I called Toyota Customer Care and they told me that the Service manager would call me within 1 business day. Its been 5 and I have called 5 times to talk to the Service manager but she is too busy or just will not talk to me. I just wanted to show the pictures and videos that my Mechanic took documenting the failed light and to see if they would at least hear me out but no call, no email, Nothing. Their service has gone way down over the last 2 years and I will not be taking my Tacoma there ever again. I have bought 2 brand new Tacoma's from AutoNation and I will not be buying a 3rd from them or Toyota of Cerritos period. I would not recommend them to anyone and I will not be going back there ever.

My friend went for a car and they tried to trick him into filling out a credit application because they thought he had broken English. Sign here sign here sign here he kept saying no. Manager he was rude also because my friend didn’t want any warranty or credit just to pay what it was advertised for plus tax.

The service was excellent and the advisor Claudia was excellent and straight to the point she was courtesy and l would recommend friend añd family member to Toyota Cerritos ..

Just bought a car from autonation and the sales rep Morrie was a pleasure working with. He was very kinda, sweet and patient with me. He was also polite, professional and responsive when I had any questions. Morrie also helped me set up my car and phone features. I would 100% recommended him.

I dropped my car off in the morning and a shuttle driver took me to work. The service department rep called me within an hour to discuss what my car needed for maintenance and my car was finished in an hour. It was easy and convenient to get great service at this dealership.

My vehicle was serviced in a timely manner

If I could give less than 1 star I would. This was my go to Dealership but after my last two services i am done with Toyota Cerritos. They did a recall last year for my3rd break light and it failed at 14 months and they wanted to charge me over $1300 to replace it. It was improperly installed and the tech broke the post on it torquing it too much which led to it cracking all of the way around and falling off. They told me it was my fault. I bought a replacement and had my mechanic install it for a $400 and as soon as he got the headliner down the broken post fell out and the cover fell off. It was 100% Toyota Of Cerritos that improperly did the recall on it. I called Toyota Customer Care and they told me that the Service manager would call me within 1 business day. Its been 5 and I have called 5 times to talk to the Service manager but she is too busy or just will not talk to me. I just wanted to show the pictures and videos that my Mechanic took documenting the failed light and to see if they would at least hear me out but no call, no email, Nothing. Their service has gone way down over the last 2 years and I will not be taking my Tacoma there ever again. I have bought 2 brand new Tacoma's from AutoNation and I will not be buying a 3rd from them or Toyota of Cerritos period. I would not recommend Toyota of Cerritos to anyone and I will not be going back there ever.

Kayla did an amazing job she worked good with me to get the 2023 camry hybrid

Ali A. Was very respectful and helpful through out our process on purchasing our Brand new 2023 Toyota Camry XSE

Ash was the best!! No pressure, very knowledgeable!

I was happy with the service for my oil change. The service representative gave me information on how to keep my car running smoothly and offered me info on how to save money for these services.

I had such a great experience at Toyota of Cerritos. Ali my salesman and Juan the manager make the experience at Toyota AutoNation great. I recommend people from all over to come here and to ask for Ali Alghafir.

It was a great experience. David K as always, very helpful and accommodating.

Ali was wondering...He made our car buying experience pleasant and easy!

Daniels the best Walked in to use the restroom Walked out with a brand new Tacoma trd Very friendly Smooth process Very helpful Knowledgeable And goes above and beyond

I was in and out within a short time! I was attended when scheduled, which I truly appreciated.

Quick diagnosis and fix. Service technician polite and attentive.

Very good customer service. Very quick and clean service

I sold my car at this location recently . I am happy with their service.Ahmad was great and made my experience amazing. He worked on my offer for selling my car and got it approved in 30 minutes. He was very friendly and patient when I changed the appointment a few times. The final paper works wasn’t more than 30-40 minutes as he had mentioned. I would recommend this location and Ahmad if you have option to choose your salesman.

Tristen made the process easy and took care of us.

Awesome experience, remade process very easy. Would definitely recommend Gregory Hammann as Sales Representative

Danika has been super amazing throughout our whole selling process!! She was very prompt, quick and efficient. I highly recommend her to anyone looking to sell their used cars!! A++++++ customer service !!

Miss Michelle Hernandez from service was very professional and cordial. Highly recommended her attentiveness. The best customer service.

Although my wife and I had already made up our minds on a car for me, we called our salesman who'd helped us with a used Prius the night before claiming we wanted to buy the car! He acknowledged it and said he would draw up the paperwork the next morning. Well, unfortunately it sold over the evening, and when he called to tell me, he felt bad that he offered another car with better features and lower mileage at the same cost! We loved our experience with the rep!

Toyota Cerritos was very helpful with servicing my infiniti. Great auto techs

Kayla gave me an amazing car buying experience. Recommend Toyota Cerritos

Martha Nico excelente Salesman he did good job for us

aldo and mark provided me with amazing service! Extremely patient, informative, and helpful throughout the whole process. Eternally grateful

I made my purchase at AutoNation Cerritos and I’m pleased to say it was the best service and treatment by Christian Diaz whom he helped out my family in the past so he’s reputation is consistent with highly regards on customer service and always willing to work with on the inventory or he’ll make it happened just to satisfy his customers, thank you AutoNation Toyota Cerritos and thank you Christian Diaz my wife is in love with her 2023 Camry SE. definitely recommending AutoNation as the hotspot for a Toyota and reference for Christian Diaz.

Samila & Albert were awesome. Quick friendly, and gave me an amazing price for my 4Runner! Very efficient. In and out in about an hour.

I went in for my New Year treat and got me a 2020 XSE Camry from Sang sale man. He was friendly, helpful and always with a smile try to help me get the car i wanted. I got my white sport Camry without test drive the car because i believed Toyota 100%. After 2 and half hours i got a chance to drive my new car, thanks to Sang & Aaron the man do the paperwork. I will recommend Sang to my friends and will see u again... Thank U and have a great day...

I had a very positive experience with my salesperson Donaldo Esparza as well as his sales manager Juan Guzman . Their no haggle price and no pressure atmosphere was a refreshing experience. This is the second vehicle I purchase from an AutoNation store and once again I left a happy camper.

We decided to go window car shopping this past weekend and to our surprise, we walked out with the EXACT car we wanted!! A big thank you to Johnathan or as others call him Lino, he really worked with us and tried to help us as best he could! We are so thankful for his commitment to ensure we got the perfect vehicle for our family. 10/10 experience! Also special thank you to Mark! Such a pleasant and kind man whom guided us in the final stages of securing our vehicle. Everyone was so friendly and helpful. I highly recommend coming here!

Michelle Hernandez gives great service. I only schedule her. I?ve been going to this location since 2015 when I purchased my Highlander. I also purchased my sons Carolla in 2020. Top service!

I had a really good experience shopping with auto nation. This is not the first time I buy here and as long as they keep their high quality service I will keep coming back .

steven nguyen and tom cruz helped me find my camry hybrid!! ive been looking for a car for months and they made it happen. their customer service and patience was amazing, please make it easy on yourself and ask for them when youre looking for a car!

Excellent customer services, super friendly environment.

Great quick service. Service team communicate thoroughly what needed to be done to my truck and the cost.

Ahmad was very helpful and friendly.

I love Toyota AutoNation for their perseverance and hard work. I like how they inspect and lubricate engines and fix, repair, rebuild, and troubleshoot engines of vehicles. I like how they make you feel as a part of the family. One of the employees mention to me, to be a successful mechanic there are many steps to know and needs to be able to know each tool being used and car parts. It’s a very challenge able industry because there will always be competition as well as a job. It is very important to know how to use communication skills with the customers and know how to respond correctly to their questions. Being a mechanic is not easy, there are many things a mechanics needs to know. That’s why I comeback to them even to purchase a brand-new vehicle from them. Thank you for everything do and more for us.

I came in looking to sell my car. I was greeted by Ahmad Alsharif who was very friendly and helpful. He guided me through the whole process and listened to all questions. They gave me really competitive offer that was too good to pass up. The entire process was very smooth and Ahmad was patient while I had my documents and keys dropped off. It was a good experience and would highly recommend AutoNation and Ahmad.

Thank you Arina from AutoNation you made the purchasing experience painless and easy! Thank you for being considerate of my time and the time of my wife and kids. From the get go you treated me like your one and only customer - will be back!

I went in for an oil change and was told that I needed services that I don't believe I truly needed. I ended up being charged over $3000. I brought this up to the Service Director and he was helpful and took off $500, but I still believe this was for service I never needed in the first place. Ask about the hourly rate and compare it to local mechanics. I was charged way too much money. Customer service was very good though.

Much thanks to Ali Rahimi and to mark for helping us make our first new car purchase. Made the whole experience easy and stress free 10/10 for customer service love my new car !

Disorganized operations, inaccurate systems and they will hound you to schedule your next service or buy your used car.

Thank you to Matt B and Jason Nguyen! Appreciate your help find a perfect 4runner 4WD!

Thank you to Jason Nguyen, Ali and James Yates for all your help! I got my 23 Rav4 AWD ❤️ Yall the best!

Come to Calvin he is good sale person. He treat us really good.

Excellent

Shuttle took too long to take me home had to call for a ride.

Ask for Robby if you need to sell your car. Quick & Friendly. Great experience

Amazing customer service, thanks to Kayla I finally purchased my first car. Super satisfied with everything.

Acabo de comprar mi carro y Jesus Cuenca me dio muy buena atención, enseñándome todos los detalles del carro, es un gran vendedor 👌🏻

Great service. Lino was very helpful.

Great service. Lino was very helpful.

Ali A gave my partner and i a wonderful experience here at Toyota autonation. He was very polite and had all information that we needed.

Greatest service great job will buy again

Jonathan Lozano is the best. He was super helpful. Everyone from Mark A, and Rudy in the front, all the way to Leo with the final signing. They have an awesome team here at Autonation Toyota Cerritos. Come here if you’re looking for a car.

Today me and my son Andrew went to see about some car's at Toyota in Cerritos as we got there a sales man named Ray walked up to use and asked us if we need help we yes he was very friendly and polite he also had a really good sense of humor he made us fill very comfortable Ray is a very good sales man we really enjoyed the conversation we had we are definitely going back soon because of Ray

We had the best quality service doing business with AutoNation Toyota Gregory Hammann

I never really leave reviews but man this dealership warrants it because the staff here made me feel at ease during the entire process. I was lucky enough to be helped out by Henry Mendez and on the finance side it was Jesus Quirino. I felt that they both went above and beyond to help me find the perfect car for my budget. I've had two awful experiences in purchasing vehicles but I no longer have to deal with shady dealerships because now I can just return to do business here. I already love my blue Civic. Thanks guys!

Amazing buying experience with Calvin Kalonda. Would recommend K3 to all to buyers looking for a Toyota. 10/10 !!!

Went here with my mom to browse some cars and Rey a salesmen was very helpful with us took his time with us and he’s got a very good sense of humor will definitely be coming back 😁👍🏻

GREAT Customer service. Ask for Eddie and James, they'll get you the best deal in town!! I was struggling to find a good deal but they made it so easy for me.

I do only oil change so they told me 3 hour .I will get back my car so passed already I called them what happened they said not yet????

The service was very easy. I was told that wait time was 2 hours, I was received a text that my car was ready after about 1 1/2 hours. The waiting room was comfortable, so I just bought a book to read.

I’d been searching for a car for months and because of supply chain issues I was having a difficult time, until I made the drive from Santa Monica to AutoNation Toyota Cerritos. After 43 years of car buying I’ve never had an easier time. Bought a 2023 4Runner loaded and without the markup that other dealers were asking for. My wife needs a new car so I’ll be heading back next week cause she saw a Highlander she wanted.

This review is about my amazing experience at Toyota of Cerritos. Rene from internet sales called me and we set up an appointment. Buying a car is always a stressful situation so I was nervous arriving there. Rene was waiting for me and greeted me right away. He was welcoming, genuine and made me feel comfortable throughout the whole purchase experience. I really felt he understood me and what I wanted. This was the smoothest experience I have ever had buying a car. Rene was checking on me while was in the finance department signing paperwork. He was there for any questions I had. The finance department as well as everyone else I encountered were also very welcoming and friendly. I would recommend going to Auto Nation Toyota of Cerritos to purchase your car. Call and make an appointment with Rene Prado if you want a worry free buying experience.

I made my purchase at AutoNation Cerritos and I’m pleased to say it was the best service and treatment by Christian Diaz whom he helped out my family in the past so he’s reputation is consistent with highly regards on customer service and always willing to work with on the inventory or he’ll make it happened just to satisfy his customers, thank you AutoNation Toyota Cerritos and thank you Christian Diaz my wife is in love with her 2023 Camry SE. definitely recommending AutoNation as the hotspot for a Toyota and reference for Christian Diaz.

Adam and Tony took the time to listen and work with me and my family. We appreciated that they worked and negotiated with us to provide a deal that we were happy to leave with. Both Adam and Tony were very kind and personable with smiles on their faces. Thank you for making our purchase so smooth! :)

First time buying a car always seemed frightening to me. However, Sales Associate Brayan Vargas gave me that excelente experience! He’s was very professional, answered all my questions ,gave me so much information , and helped me choose out the car that was most best for me! I will definitely be coming back to him for future cars and I suggest you go to him as well!

There comes a time where sometime you want nice things, and time for an upgrade so I decided to trade in my old car usually people go to other places however they offered 1k less than Autonation and Samila's offer was so much better, and Gregory helped me pick out a car in minutes. Thanks!!!

Appointment on time but communication and explainable for under warranty and others service include was charge unexpected was charge by me .

Was looking for a Camry for a good deal in this crazy market and had the luck of having Sergio help out. Him and his manager James made it super easy for me to be able to find not only the car I wanted but for a better deal than any other dealer had offered. Definitely would recommend and make sure to ask for Sergio and James.

Great service. Kayla was awesome. When I buy another car I am definitely going to see her.

Arina. Wow. What can I say? She helped me purchase my dream car… a Toyota Tecoma. After some negotiating, Arina was able to set me up with a monthly payment plan that fit within my budget She was incredibly courteous, professional, and funny, too, as were the rest of her colleagues Thanks to Arina and the rest of the team at AutoNation Toyota Cerritos. Truly a pleasant car shopping experience. 10 outta 10

GREAT CUSTOMER SERVICE! I had the pleasure of working with Tristen C and his sales manager Tom Cruz. They found a way to help me leave with a brand new 2023 Toyota. Will be coming back for repeating business and also will refer my family here. 10 out of 5 stars if it was available.

We just got our 2023 Highlander from AutoNation Toyota and we were happily surprised how easy the whole process was. Gregory was so nice, patiently explained to couple old folks all the car systems and set up my phone to connect with the car, that was something way beyond my capabilities. Everyone we encounter was so polite, professional and so helpful, we recommend this dealership for you car needs, they are awesome. Jack.

Jonathan Lino was the best sales person I could have asked for, he was kind and knowledgeable if your shopping for a vehicle please ask for him.

Amazing experience from the moment I looked online to the 1st time I visited. Very responsive to all my inquiries, whether via email, text and call. Special thanks to Kasandra B. For taking great care of me throughout the whole process 😁

Just purchased a vehicle at this location and the experience was awesome! Edwin Punsal gave us an honest deal and made the process smooth and fast. Everyone was friendly. I would definitely come back here for my next purchase.

Steven Nguyen and Tom cruz helped me get my new rav4 xle. They were patient, communicative, and went the extra mile to make sure I was taken care of. Please ask for them if you’re looking to get a car!

I came in to look at a car and got the best experience and the best information from Saul🙏🏽

Great experience. I enjoyed the salesperson. My only negative experience was the long wait to get out of the dealership and get into my new truck.

Juan Guzman and Dexter Winens made buying our new sienna a breeze! They treated us like VIPs the entire time and walked us through the whole process. Never was their pressure and they were always engaged with us. Love how they follow up as well even after the buying process if we had any questions or concerns about the van. Would highly recommend Juan and Dexter to all! They?re your go to people for sure!

Tristen was very good and easy process. Got me a great deal ! Come look for him and sales manager Tom Cruz.

Great place to buy your next vehicle 3rd car bought with 🚗 Edwin , He it’s been so helpful and treated us like family thank you so much Edwin

I was in search of the new Toyota Sequoia TRD Pro which is super hard car to find right now. I spoke with Brayan Vargas and he said the one they had coming in was already pre-sold but if something happened he would let me know. Well something happened and the previous buyer passed up the vehicle and Brayan reached out immediately. He let me know that the car was available if I wanted it. I jumped at the opportunity. The car arrived one New Year's Eve later than expected and the service department had left already for the day. Brayan knew how badly I wanted the car and asked one of the service guys to come back in and inspect the vehicle so I can take it home right away. He went above and beyond to get me in the vehicle as soon as he could. Will definitely recommend working with Brayan and the team at Autonation Cerritos.

Robby was helpful even though my car selling process took longer than expected. He helped me get the price I wanted and made the entire process seamless from start to finish. Thank you Robby!

Very nice and knowledgeable. Tony park is a great sales man! And Bijan was a great sales person. We don’t feel pressured.

Steven Nguyen and Tom Cruz helped me get into my new 2023 corolla hatchback! They were friendly, communicative, and went above and beyond to help me out! Please ask for them when you guys need a car!

Juan Guzman and Dexter Winens made buying our new sienna a breeze! They treated us like VIPs the entire time and walked us through the whole process. Never was their pressure and they were always engaged with us. Love how they follow up as well even after the buying process if we had any questions or concerns about the van. Would highly recommend Juan and Dexter to all! They’re your go to people for sure!

I went for a oil change...before the hood was even raised, it was "recommended " by my sales advisor to have 718.00 worth of service!! I was EXTREMELY offended by this lightning quick hustle.

With a little effort and persistence the sales rep. Joshua Lewis had really gone out of his way to assure me and my wife that they would make the sale of this vehicle to me as promised from the evening before as promised.

I was in search of the new Toyota Sequoia TRD Pro which is super hard car to find right now. I spoke with Brayan Vargas and he said the one they had coming in was already pre-sold but if something happened he would let me know. Well something happened and the previous buyer passed up the vehicle and Brayan reached out immediately. He let me know that the car was available if I wanted it. I jumped at the opportunity. The car arrived one New Year's Eve later than expected and the service department had left already for the day. Brayan knew how badly I wanted the car and asked one of the service guys to come back in and inspect the vehicle so I can take it home right away. He went above and beyond to get me in the vehicle as soon as he could. Will definitely recommend working with Brayan and the team at Autonation Cerritos.

Brought my Sienna in to check out the radiator per my mechanic's recommendation. It turned out I need a new radiator (might leak). Fortunately, my extended warranty covered the replacement. To my surprise, Autonation, a Toyota dealer, doesn't have the part in stock. Have to leave the car there 3 days before getting the new radiator installed, but that's 2 days ahead of schedule. Happy!

I love the way service representative took care of me and answered all my questions. My was Was there for oil change and it was done in the time they promised.

Great first time car buyer experience! They went above and beyond to make sure The process was as quick and easy as possible. I would definitely purchase from them again.

I'm not real happy trying to just call and get a service appointment. I waited on hold for 20 minutes. Your dealership had ordered a part of a passenger seat that was malfunctioning . Then told me that it couldn't be done now and they needed 3 days because it had to be sent out. It is extremely hard for my wife to give up her car for more than 3 days. Finally when we did, you have now lost the parts and of course they are now on back order. I bought this van from you. and I thought I could get a little more effort on your service people part. I guess I will try and find another dealership that can help me with the warranty problem. And please, in the event you do even respond to this complaint, don't blame COVID. That's no excuse.

Great service at this dealership! Ask for Ashraf. He’s the best! He is amazing and explains everything really patiently. He goes above and beyond for his customers and tries to help as much as possible.

Ali A provided outstanding service.

Overall, good experience with the sales and finance team

Matt Nikkhoo made the car buying experience simple and easy!

Look for Matt Nikhoo, best salesman at Toyota of Cerritos!

Matt Nikkhoo most helpful agent.

I'm not real happy trying to just call and get a service appointment. I waited on hold for 20 minutes. Your dealership had ordered a part of a passenger seat that was malfunctioning . Then told me that it couldn't be done now and they needed 3 days because it had to be sent out. It is extremely hard for my wife to give up her car for more than 3 days. Finally when we did, you have now lost the parts and of course they are now on back order. I bought this van from you. and I thought I could get a little more effort on your service people part. I guess I will try and find another dealership that can help me with the warranty problem. And please, in the event you do even respond to this complaint, don't blame COVID. That's no excuse.

Tony Park was patient, non pushy, and helped me explore many options...he made it easy and pressure free to buy a car, and he gave me room to think and decide on my own. Great knowledge of several Toyota models and options. Highly recommend Mr. Tony Park

Henry Mendez provided outstanding customer service with the selection of the truck and continued to support us even after we drove the truck off the lot. We will be recommending to our friends and we are grateful to Henry for his assistance.

Gregory Hammann is the person to go to ! He’s knowledgeable, professional and has great customer service.

Very professional . Was on schedule with our appointment and most of all made us feel at home.

I want to give a huge shout out to AutoNation of Cerritos for going above and beyond for me in my recent auto purchase. I had been shopping around for about 4 months for an SUV with low miles and specific options. I found several around the state of California at respectable dealerships. None of them wanted to really help me and seemed to be selling finance and not automobiles. Being an out of state buyer made things a little bit more complex but not really. I inquired about an SUV at Cerritos AutoNation and immediately Salmon (sorry if I misspelled here) and Alex went to work for me and made it an easy, enjoyable and seamless process. I drove 7 hours to get there, picked up the vehicle and made it back to my home state the same day. The entire process was easy. I will do business with Cerritos AutoNation again. Thanks again and Happy Holidays and Happy New Years!

I’ve been mislead and tricked! During the purchasing process, a list of unnecessary add on were added to the car price. I did not want any of those add on. I was able to have them remove except for the dash cam. I was told by their sale associate Kasandra Barraza that the dash cam has already been installed and $1995 charge for it can not be taken out. I did not want nor do I need the dash cam but since it was already installed, I agreed. A few days later, I’ve realized that there’s no dash cam in my car. I reached out to Kasandra and she apologized that it has not been installed and that she can get that installed or have it refunded. I ask for refund and she stated she will talked to her manager. The next day, she contacted me and said her manager will not refund the dash cam charge. I came into the dealership and spoke to the manager Tom and he gave me the run around saying they gave me a great deal on the car when everywhere else is marked up couple thousands and there’s a lot of people wanting to buy my car. That is not the point and has nothing to do with this issue! It’s the principle! I’ve been deceived that it was installed already and have no choice but to pay for it! He had me talk to the finance person Bijon who also said he can’t refund me the dash cam charge. Why can’t they refund me the money for the feature that I do not want to buy. Now I know their sale gimmick is to lie and get you to pay for something you don’t want! I told him I will sue and take them to court. He said I will not win with this big company with long list of lawyers working for them! They are crooks!!! See you in court!

Went to Cerritos Toyota today and Matthew made the process of buying a car smooth and easy! He even drove the car to my home and delivered it to me! What a great experience!!

Service was completed and the people were very nice. We have a Mazda which we purchased there from AutoNation; our purchase included 10 basic services. Because it’s a Mazda in a Toyota center, the services take forever. They say they don’t have the right product and they have to wait for it. So when I made the appt, I asked to have everything ready so I would t have to wait 3 hours. I was assured that everything would be ready. Was it? Of course not. I had to wait 3 hours for the oil to get changed. 1st world problem, but it’s frustrating when I had to be at work.

We chose to return our lease to this AutoNation instead of Irvine where we originally purchased and I’m so glad we did. Gregory is friendly, helpful, and best of all gave us space to make a decision. There was no back and forth haggle. We’ll be back to work with Gregory Hammann it was a good experience.

Good service, but take a couple of hours for service

Calvin kalonda ! Give a good price for a new car! I will enjoy my new ride

Matt Nikkhoo was a very helpful and nice person. He is the best salesman.

Thanks to Morris Azim I got a great car. He was so helpful and kind.

This review is solely on the financing department. When I was signing the contract to finance a 2023 Toyota RAV 4 XLE, Ziad Elfirai, the finance manager, intentionally placed an extended warranty plan on my contract when I explicitly said no a repeatable number of times. Yet, he placed it on the contract. As of now, I have been emailing them and visiting this location several times within the last two weeks. I escalated to Rudy Mazas, the customer financial services manager, at least thrice now requesting a product cancellation on the extended warranty Ziad has secretly placed in my contract. As of now, there's no update on it (Rudy has been repeatedly reassuring me he'll escalate with Mr. Ziad, but no further update on this regard.) I also emailed to Zee's email, but to no surprise, won't bother to reply to my inquiries. If they won't cancel the extended warranty plan within the next 30-60 days, I will file a complaint with the California Department of Consumer Affairs on this business.

Great customer service from Tristen. We really appreciated his patience and help on finding a great vehicle.

Great customer service from Ozzie from the service center. He was very patient and helpful.

My wife and I have purchased/leased/sold 5 cars now with Toyota Autonation here in Cerritos and Gregg Hammann has been amazing to work with in those transactions! One of our transactions was during quarantine in 2020 and he made it so easy to turn in our previous lease and get into the next one and I didn't have to leave my car because Greg did everything and just brought papers out for me to sign. He also helped my wife through her business purchase a new car and obtain financing for her newly formed business. We highly recommend Greg with Toyota Autonation and will definitely be using him in the future!

Matt nikkhoo is the best. Very helpful and very friendly. Always to him

I’ve been mislead and tricked! During the purchasing process, a list of unnecessary add on were added to the car price. I did not want any of those add on. I was able to have them remove except for the dash cam. I was told by their sale associate Kasandra Barraza that the dash cam has already been installed and $1995 charge for it can not be taken out. I did not want nor do I need the dash cam but since it was already installed, I agreed. A few days later, I’ve realized that there’s no dash cam in my car. I reached out to Kasandra and she apologized that it has not been installed and that she can get that installed or have it refunded. I ask for refund and she stated she will talked to her manager. The next day, she contacted me and said her manager will not refund the dash cam charge. I came into the dealership and spoke to the manager Tom and he gave me the run around saying they gave me a great deal on the car when everywhere else is marked up couple thousands and there’s a lot of people wanting to buy my car. That has nothing to do with this issue! Where’s the principle! I’ve been deceived that it was installed already and have no choice but to pay for it! He had me talk to the finance person Bijon who also said he can’t refund me the dash cam charge. Why can’t they refund me the money for the feature that I do not want to buy. Now I know their sale gimmick is to lie and get you to pay for something you don’t want! I told him I will sue and take them to court. He said I will not win with this big company with long list of lawyers working for them! They are crooks!!! See you in court!

I took my Camry in for service yesterday and I was totally pleased with the service and customer service, with the shuttle ride home while they completed the service.

Good service from Tristen and Tom Cruz. Nice!

Kayla gave me the best service! First time buying a car made it super simple!!

Good service, especially Tom Cruz manager is a nice one you need to deal with him

Able to schedule an appointment, and get my Tacoma quickly serviced without any long period of time waiting. Truck has always been serviced at Toyota, and is reliable. Highly recommended.

Nice dealership. Staff was nice. Car maintenance went well. Love the shuttle service to the mall. Nice deli and lobby inside to get good and coffee. (I discovered lol)The only thing I would say is, for 1st time visitors, like myself, maybe offer a lil more direction and attention, tell me what's available at your facility... etc. I didn't know where to go, it being my 1st time at there. I was walking around looking for the places I was told to go. Other than that, it was fine. I will go back. They also gave me a free carwash card. Thanks Toyota Cerritos.

Ali A is such a great help to us. It made my daughter’s first time buying car experience bearable. Thank you Ali A and Cerritos Toyota Auto Nation.

Bought a RAV4 XLE here earlier today after a long time car-hunting. Tristen and Tom Cruz was very helpful in guiding us through the entire process and made it very smooth from start to finish.

I went in to purchase an 2023 Corolla Cross XLE and I was beyond stoked! Everyone was very helpful and polite. If anyone is looking to purchase a Toyota contact Rene Prado. He was very professional. Thank you Toyota and Rene!!!!

Ali A. helped me buy my first car even though they were closing, it was great service! Thank you so much 💕

Thank you Tony Park! Tony is a great sales associate at Toyota Cerritos. My wife and I have been looking all month for the perfect vehicle for her, until we landed here. Tony is actually a cool guy, down to earth, understanding, and has a passion for sales from what we experienced. Tony did not only provide us great service but went the extra mile to make it easy and appreciated in our purchase. Tony deserves more then 5 stars but unfortunately that’s all the stars they let us give. Now that my wife is thankful for her vehicle, I know that I will contact Tony later down the line for a purchase of a vehicle for me. I recommend whom ever reads this and is interested in purchasing a vehicle to ask for Tony Park. Personally, I’ve always disliked how some dealerships treated us as we asked questions and they got ignored also pushing to make a sale when they didn’t see the bigger picture of what we needed, instead wanted us just to buy what they recommended as if they bought the vehicle. But not this time… Thank you Tony Park for going above and beyond! One last thank you to Mark the Sale Manager that also assisted us within this purchase. Looking forward to make future business with Toyota of Cerritos.

Service was completed in a timely manner, the breakfast was good at the restaurant inside. They have an area for the kids. The parts department was helpful in pricing items for my truck.

La verdad me vine sorprendido deber q tienen buen servicio muy satisfecho por la atención gracias

Great experience extremely helpful

The employees are very friendly and answer all your questions. the service is wonderful I recommend it

I went in to get my car serviced, they were honest about what services needed to be done now and what I could hold off on for now. They had my car ready fast and it runs great.

My husband and I came here today to purchase a use Toyota Tacoma. Our salesman was Tony Park and he was great! Excellent service. Made the whole process quick and painless. Got us way more for our trade in than expected. Our finances was Zee and he was also great. Super friendly and made the experience quick and painless. Would definitely do busily with them again!

I went to Toyota AutoNation because they had a few different types of cars I was looking for (ie Toyota Highlander, Kia Teluride, etc), and they had them in their inventory. Adam, our sales associate was very patient and prepared as he showed us each car, and he answered all of our questions. Ultimately, we ended up buying a Subaru Ascent, and I’m really happy with the purchase. The process was simple, quick, and easy. I’d buy another vehicle here.

Mathew was the best. Great customer service and awesome salesmen very honest. Your looking for a car ask for Mathew I guarantee you will be satisfied.

Great communication and service at this location in Glendale, staff really helped me to keep my car running smoothly

First time to AutoNation and service was great! Will be returning. They offer drive up service, but you'll get through faster if you use their phone or online appointment system. They were busy when I arrived, yet I still was able to drop off my car easily. Even though they were busy my car service was still done quickly. Very professional staff.

Kayla was great. Easy and smooth buying process. Left feeling very content and satisfied.

Very helpful and informative

The Service Advisor was very kind and professional.

Service Representative David Kwon was professional.

They have a great service department. everything is updated on what is being done on the car and the service rep helps figure out the right time for any maintenance that needs to be done. they are all knowledgeable and help run the car for a longer time if service is done on time

He understands what color or about the car and he called us just they get that car and exactly we need.

This was an extremely positive hassle-free buying experience!! I got an online quote through Consumer Reports Auto Buying and then a text from AutoNation Toyota of Cerritos salesman Saul Retana who was knowledgeable and courteous. I would definitely buy here using this online process again!!

Really great service. The whole process of buying a new car went very smoothly and I have not had issues since.

All people are very nice and kind. Both buy and sale price were best price.

Great but need more experience in the vehicles they?re selling to help customers to get setup in the full use of the new or used vehicles they are purchasing. I am missing owners manual and was promised they would get it to me. Still waiting for it. Vehicles been in the dealership twice for adjustment because I was not trained on use of apps to control the vehicle.

I am very satisfied that I have bought the car I am very satisfied with, and I will recommend it to my friends if needed in the future

Great job explaining what needed to be done and then keeping me posted on progress and completion.

David was my service advisor for that day. From the get go he was very calm and easy going. I had tons of questions and he was always eager to answer all of them. He informed me of all my options and the different services I needed done. He was patient and understanding when I told him I could not do all of it at the moment because our economy is messed up and money is tight (thanks Branden!) All in all it was a great experience and hope David is there when I come back for my next truck service!

Great customer service. Natalie is ver friendly

My sales associate Victor Salazar-Pereira was exceptional. Helpful the whole way through and a very good liaison between myself and management. Kept me informed during and after the sale until car was delivered to me. Victor is what everyone hopes to have in their court when purchasing a used car.

It was a good experience. I am at the recommended to all my friends.

Good people who attended me. They helped me with prices.

The Cerritos Toyota center has been nothing but excellent since I?ve taken my car to get any service needs. The agents I always get are so attentive, answer every question I have and there?s never an issue they have not been able to solve. Really enjoy coming back to them. A big thanks to everyone.

Ali was very kind and very helpful

Ali was very kind and very helpful he updated me when car will be ready

Great service and communication from sales department to management to finance department. I will definitely shop here again for future purchases and refer my friends and family

Auto Nation takes care of my Rav 4 by reminding me of the service needed for. Staff is great as well as the service.. Waiting time is just right and enjoying the free coffee while waiting.

My salesman Edwin was great; very helpful, friendly, and knowledgeable. I am grateful to have purchased my 2023 Toyota RAV 4 XLE.

Sales person not very professional it didn't go by after taking delivery did not went over the books he did not explain anything he did not set up my clock sometime my floor mats on the back of the car was loose not placing the right place I didn't follow I didn't hear from him again I requested he call me back I still haven't heard from him financier was not at all helpful but nevertheless was there to buy the car I wanted and that's what made the difference

I have Toyota Corolla hybrid 2022 my warranty 100k miles , this is what is the sales said when I bought dated Aug 2021 but yesterday I visited the Cerritos to do the regular service and after I dropped off my car you said that I have to pay $153 for changing oil and tires rotation!!!!!! I was very sad because I still covered so I will never do my service again with your dealer

Your people are very courteous and helpful and the department is really organized.

Ive been to a different Toyota service they are very welcoming and drinks(coffee&water) are free while your waiting.

Toyota Cerritos customer service always find out what’s wrong with my car and efficient to resolved the problem. They are all friendly and provide very good service.

I went for my 30,000 mile service. They did upswell me, but I have had issues with those items in the past so I agreed. Hopefully this car will last another 170,000 miles and it will be smooth sailing.

Claudia is the best!!! She explained everything to me and was a blessing throughout my service experience.

Hi Yesterday I noticed my truck leaking what appears to be oil? Sunday morning I crawled under the truck to put down some absorbent pads. I reached up and was able to unscrew the oil pan bolt with my fingers. It was extremely loose and obviously not tightened? Now I have a big oil stain on my driveway ??

Was awesome .the deal was good. Financial services wasn't good as I expected

Your snack shop needs to learn how to make a hotdog! The bun was too small for the wiener!! Couldn't eat without getting it all over my hands Two hours was way too long for an oil change!

I love making service appoint online. Cerritos toyota is always efficient and friendly.

Courteous customer service. Clean facilities and very accommodating service lounge.

Very good customer service. I was in and out of the dealership very quickly.

This is the 2nd time buy a car here. Sergio and Saul were a pleasure to work with. They were very helpful and patient as I was very particular about the car I wanted. I definitely recommend working with them to purchase your new car! Eric Mckenzie helped us with the finance process! We had a screaming baby with us but he was still very patient and explained everything in great detail. He also did not hesitate to answer all my questions. I have not experienced any issues purchasing a car here. My first car was bought used and their services and warranty always covered my car without any issues. Even 7 years later my first car still runs good!

Thanks so much for your help best of the best

You want the best price on a car and a straight shooter come here and Ask for GREGORY HAMMANN Autonation Toyota Cerritos!!!!! I have been searching for a fair deal on a Rav 4 Hybrid for the last 6-8 months and let me start by saying every dealership OR salesmen EXCEPT GREGORY HAMMANN at Toyota Cerritos has tried to take advantage of this unique market and overcharge their customers. I was upfront in what I was looking for and explained if it wasn't possible no problem but I wasn't going to haggle and waste both of our time. GREGORY HAMMANN worked with me, set realistic expectations and kept me apprise along the entire process. He even sent me everything in writing a month prior to the deal and kept every promise. It's seems rare the auto dealerships empower their employees to actually make decisions but I can see how GREGORY HAMMANN has earned this privilege. This is why he will the first person I will go to now when buying a car and refer all my family and friends. Thank you Gregory for setting the bar high and giving TOP NOTCH Service!!!!! Autonation Toyota of Cerritos keep him happy because he is a true and invaluable model to your brand!

You want the best price on a car and a straight shooter come here and Ask for GREGORY HAMMANN Autonation Toyota Cerritos!!!!! I have been searching for a fair deal on a Rav 4 Hybrid for the last 6-8 months and let me start by saying every dealership OR salesmen EXCEPT GREGORY HAMMANN at Toyota Cerritos has tried to take advantage of this unique market and overcharge their customers. I was upfront in what I was looking for and explained if it wasn't possible no problem but I wasn't going to haggle and waste both of our time. GREGORY HAMMANN worked with me, set realistic expectations and kept me apprise along the entire process. He even sent me everything in writing a month prior to the deal and kept every promise. It's seems rare the auto dealerships empower their employees to actually make decisions but I can see how GREGORY HAMMANN has earned this privilege. This is why he will the first person I will go to now when buying a car and refer all my family and friends. Thank you Gregory for setting the bar high and giving TOP NOTCH Service!!!!! Autonation Toyota of Cerritos keep him happy because he is a true and invaluable model to your brand!

David was knowledgeable and helpful, what, I have to type 50 characters or mire?

I would like to thank 👍👍👍 Kasandra for helping and assisting my best friend, getting into her long deserved and needed new car. Kasandra went out of her way to find the exact vehicle and secure it while in transport for Heidi. Thank you so much for going way above and beyond for a customer. We so appreciate everything that you’ve done there at AutoNation Toyota. Thank you so very much and Heidi loves her new 2022 Toyota Corolla Cross. I will be back in February 2023 to buy my next car from Kasandra.

Morrie and the team did a phenomenal job and made the buying experience a delight Bought a Toyota Camry for my daughter and I will say the service was top notch Keep up the good work Morrie Thanks

My service advisor - David Kwon is the best. He ensures that are concerns are handled and resolved. He gives that excellent customer service. Much appreciated!

I would like to give 👍👍👍 to Kasandra Baraza for being so patient with me on helping me find my car. Really took her time to give me the inventory. Again, Thank you☺️

Absolutely best auto dealership ever bought 3 of our vehicles very friendly great customer service ever helpfull all the way

Great service. Car was returned when it was promised.

Auto Nation Toyota really takes care of their customers. They are patience with seniors, explain step by step what is needed and how it works. They check your car out completely to make sure your car is safe for you to drive.

Took my brand new 2022 Tundra V6 twin turbo in due to a glitch with the fuel gauge- as soon as it reached 3/4 of a tank it shot back up to a full tank. It has happened twice thus far, with a new vehicle I don’t want it to do it all especially when this vehicle was over $60,000. They were not able to fix or reset this due to the problem being very new to them but not new to the hundreds of reviews on the internet that says it’s happening to them as well. I knew in my heart that they weren’t going to be able to repair this problem but I want it documented that it is indeed happening and I’m hoping that Corporate Toyota will see this is a big problem and will find a fix and issue a recall. As for AutoNation they did what they could but I don’t appreciate that it took 4 1/2 hours for them to tell me that they don’t know what’s wrong. I actually was the 2nd person in line having appointment at 7 but was there at 6:45am and sat there and waited till 11:45am- that’s where they get a thumbs down- not being honest with me and not looking at my vehicle when my scheduled time came around- technician could not have been scratching his head that long- they need to be honest and say your truck sat for 3 1/2 hours before we looked at it

the service department is very courteous and knowledgeable. if you get your car there in the morning early you can often get out in a reasonable time.

The agent Brian Tan is very helpful to me. He got me a great deal. We love Aaron Samuel the financial consultant. He gave us a great deal on the warranty. Very happy with both of them.

My new RAV4 had its first service. I was in and out in less than 2 hours. The waiting room is very nice, roomy, several tv’s, and even a snack bar.

Excellent work, the guy that showed me the car knows what he was doing. he didn't pressure me to buy a car, he gave me room to think and ask questions. there service was great

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Excellent customer service, friendly people.

Very helpful… Matt Nikkoo 🙌🏾 thank you very much for everything 🙏🏾 I left happy and with brand new car 🥳

I purchased two vehicle from this location and the guys really assisted me with the purchase.thats why I fully recommended this place to my family and friends.anyway my sister got a new Toyota Corolla cross 2022 last Saturday,and Ali A did such a great job on helping my sister to get her car.ALI A made everything so easy.I highly recommended Ali to get your dream car....

Most horrible dealership there is. I bought a tundra here back in December and not only did they damage my truck when it was stored there and covered it up and I found out about it when I took delivery I did a thorough search of the truck and found the damage they concealed with tape of the same color they made a mistake on the paperwork and I’ve been fighting with the dealership and multiple finance managers for my pink slip after I paid cash for my truck. They’re customer service is appalling and disgusting. I would avoid this place like Typhoid Mary was standing in the parking lot selling trucks. I called Toyota corporate and they refused to help me as well. This is a black eye to the Toyota brand as a whole and has pushed me away from them as a company. I still do not have my title. I’ve notified the BBB and that complaint was ignored by the dealership as well. I will never buy another Toyota. I will go back to Ford.

nice and fast service. very kind^^

We purchased our used Chevy Equinox from Billy Fraser and his team. They were quick, knowledgeable and helpful. I would recommend to come here if you are in the market for a used or new car.

We purchased our used Chevy Equinox from Billy Fraser and his team. They were quick, knowledgeable and helpful. I would recommend to come here if you are in the market for a used or new car.

Great job as always from the Autonation team! David in the service department was very helpful and efficient.

Very good service knows what the problem of car.

process took too long Sales personnel nice but very slow, upon receiving my vehicle after detail, never got to go over vehicle check list and only got one temp plate that I put on myself, staff was busy celebrating sale in side so after 30 minn wait I left sales celebrating should be done at end of day ,at least that's what I think. Went back multiple times to have my breaks inspected due to poor stopping power Each time they claimed my brakes were good , that’s a crock and they know it, not 2 days after last inspection they started to send me discount options to get my brake liners replaced! And continue to send me e mails stating the importance of replacing as soon as I possible. I’ll never do business with them again and do not recommend anyone buying a pre owned vehicle from this dealership, and one mor thing! Had to add on to existing review because They had me blocked. G.Alonzo very unhappy ex client.

Customer service here was quite pleasant! I got my car serviced and it went fairly quicker than planned!

got my tundra here and the place to go

Bjan and jonathan were great! They took care of us right away, got us in for quick inspection and processed all of our paperwork! Bjan was staight forward, went through all our options and made it clear and sime.

David K. was very helpful and accommodating. He is always ready to help & answer any questions I have.

David the service rep is truly amazing. He took care of my vehicle issue quickly and was super helpful.

Very pleased with the customer service. Totally recommend.

very nice service and the people are very nice and well attending 😊

The employees are awesome.. I got an appointment same day . Excellent services. Quality and speed . Great prices. I deal with Friendly workers with kindness and smiley faces. They gave me a new package for maintenance every 6 months for 5 times more . Amazing job. Also they gave me a free car wash . The maintenance done in one hour instead of two .

Bijan and Dexter were incredibly helpful and really fun to work with! They are both respectful and intelligent employees and I hope everyone who comes to this Toyota dealership has the same experience

We professional staff. It’s my number one dealer that I buy my cars from. Bought 2 2022 Toyota Camrys this year. Go get yours today

Professionalism, knowledgeable,and honesty And awesome inventory

Service technician Adolfo was great I had used him before and requested him again and he didn?t disappoint me.

Excelente el advisor que me toc� muy amable, de esos deber�an de contratar m�s.

Carlos Lopez came through for me again. Excellent customer service and communication. Thank you Carlos!

Had an apt at 1120am my car took about 2-2 1/2 hours to complete as they were extremely busy, had great customer service and there was shuttle that was able to take me home as I lived within a certain distance from the dealership. The best experience I’ve had at a dealership from purchasing my Highlander, to getting the first service done. Great job guys! Thank you.

2020 Dodge Ram FAULTY TRANSMISSION AND MAJOR ELECTRICAL ISSUES. I purchased a Dodge Ram from Toyota Cerritos about a month ago. I drove from San Diego to look at the truck and although I really liked the truck, I felt very rushed to make a decision for purchase. Victor was attempting to get me to sign paperwork before I had even made a decision. When we took it for a test drive I was only allowed to take it on a very short drive around the perimeter of the dealership. I was told I could NOT take it on the freeway due to "insurance regulations". Well after just a couple days of driving it I realized why they wouldn't let me take it on the freeway. The truck has a faulty transmission and major electrical and charging issues. The electrical issues included faulty head lights turning on and off, faulty charging system and electric running boards that do NOT work. They also lied about the electric running boards being factory and I was told they would be covered under the factory warranty. I was told they performed a "factory reset" and "turned them off" in the system. What they actually did was unplug them since they couldn't figure out what was wrong with them. The truck has been in and out of the dealership since the first week I bought it and I am still experiencing these issues. The Chrysler dealership would NOT diagnose or work on the running boards without a $200 diagnostic fee as they are aftermarket. Do yourself a favor and go somewhere else for a new or used car.

The service advisor was very thorough in explaining the service and findings like brake and tire wear. However, the service department doesn't seem to know what the lug nut torque settings should be, or how to tighten them properly. I always have to check and re-adjust them.

Bought a used car from this Dealership. After test drive I asked about the Brake pedal being soft. Was assured by Salesman who “reviewed inspection” that brakes were inspected and were passed by their technicians. A $1,200 Brake Job required. Silence…

Excellent customer service

la verdad esta última ves que lleve me atendieron de maravilla. el advisor suoer atento. la verdad eso habla muy bien del lugar

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Stefanni, was very professional, informative, punctual when expressing what the needs of my Service were and required and why. The importance of my consumer safety was her priority. Making sure that only the best quality of service is what she empathized. I?m totally satisfied and as a result I will continue to be a constant, loyal, and true customer to AutoNation Toyota of Cerritos.

Un excelente servicio, todo el personal muy amable ..

Me gusta la atención al cliente

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Salman Bickiya, Sales Associate, is friendly, knowledgeable and patient. He explained everything and followed through on all my requests during my stressful but successful car buying experience. He’s the best!

Don't buy a car here. Don't do it. This dealership is wrought with swindlers. Move on. Buy a car somewhere else. Forget this dealership. Don't buy a used car here.

well I have had my Prius Prime for about 3 years. the moment I went to look at the car. I completely fell in love with Toyota. now dealing with the service department. they are good and extremely accurate with their quotes. they are good about the time it will take. plus at least there have a place there to eat.

I highly recommend this place. Great customer service. Very friendly and very respectful staff. Look for Ali Alghafir if you need a car. He will definitely get you the Car you want.

Lucky to have had Oswaldo as my service advisor. He was very helpful, knowledgeable, and accommodating. I asked for his number to make sure that he helps me again in all my future service needs.

Went in for routine service and Thomas was the one who helped me. He was very friendly, and professional. Had a very pleasant experience. Service was fast, accurate, and no stress whatsoever. Good job Mr Thomas Wasnok and Toyota Team. Thanks a lot.

Waiting months to hear about getting my warranty refund back for a traded in Tacoma. Bijan or Aaron don’t return calls. After trading in my truck, paperwork to DMV for releasing liability was never done right.

This is my second time this year doing amazing business with them. An amazing team Ahmad helped us through this process with amazing patience. Keeping me posted on inventory daily. Bijan knew exactly what plan we need for maintenance and that extra insurance we may need , since our NEW Highlander will be our traveling car. Rudy keeps the team running smoothly. Totally recommend!! Love their transparency and no pressure. Go check them out👍🏻

My name is Mario Castillo I just bought my Camry last weekend I couldn’t be happier I was very pleased with my salesperson best place to buy your next vehicle

Service here is always great. From purchasing my new vehicle to receiving maintenance services, the customer service has always been superb!

Thanks Steve Mejia from AutoNation Toyota Cerritos for making the experience of first time buying easier. Thanks Ali for helping with the financial aspect of things. #drivepink

We were treated as real people not like they didn’t want to be bothered with us. We felt like they took what we said into account and worked with us to get the care we liked. Thank you.

I loved my experience here. From the process of test driving to talking with financing, I felt supported the whole time. I went a few other places and had such a negative interaction but this place made me feel so comfortable and those who helped me focused on what I wanted rather than the “sale.” Shout out to Tristan and McKenzie.

Jessie Stuckey was very helpful and approachable! Strongly recommend. Thank you Cerritos sales team 🌟

I can not say enough positive things about the service at AutoNation Toyota in Cerritos, California! If you're in the market for a car, make here your first stop. Waiting for my 2017 Corolla's oil change two weeks ago ended up being a serendipitous “meant-to-be” encounter. A text from Gregory Hammann - Lease Portfolio Manager & Acquisitions, stating they might be interested in purchasing my car, tinged my phone. “Yeah, sure,” I thought but decided to speak to the man costs nothing, so why not? Gregory examined my car and, with a pleasant smile, made me an offer too good to turn down. But, needing a replacement, I shared my budget concerns. Over the next couple of days (I told him I was in no rush), he came back with what, again, was an offer too good to refuse. Long story short, Gregory dispelled the less-than-kind jokey opinions about car salespeople. Gracious, kind, friendly, funny, and honest - the most crucial attribute is honesty - thanks to Gregory's stellar commitment to his customer’s satisfaction, I'm now happily driving a gorgeous brand new 2022 Corolla LE! I wish I could give ten stars In appreciation! Thank you Gregory!

I brought my car in for air bag recall. Service was quick and everyone was friendly. Car was fixed within the 4 hour time frame, just as promised. I'd definitely recommend this location.

Great service I love it definitely come back great job guys

They are very professional Specially when it comes to services for your car The only issue I have is they just take too many cars at once and your car takes too long to be serviced and they don’t even offer a loner if you wait there be sure your gonna spend the whole day in the lobby waiting

The 5K service that I received was a complimentary from Toyota. The employee who help me was very professional and very polite. The service is much faster than their estimate time.

I have always been treated with the utmost of courtesy every time I have gone there. The work done is always the best.

David Kwon is very helpful and approachable. He understands my needs & returns my calls right away.

***** ⭐️⭐️⭐️⭐️⭐️ I brought my car in for repairs for my left side tail light and a dent. Thomas explained and handled everything. He is very competent, friendly, efficient, and helpful. The car was ready the next day before noon. They did an amazing job. Come here, you'll be so glad you did.

I felt well taken care of at this service appointment.

I Looovvveeee Autonation Toyota Cerritos 5 ⭐️⭐️⭐️⭐️⭐️ Ask for Billy Fraser's team! Wonderful manager and sales people!

great customer service and professional

Best experience I’ve had with a service department! Ask for Michelle Hernandez!

Great customer service from Aldo and his manager Tom. They work together like a dream team. Make you feel like you are at home with their friendly manners.

They provide excellent customer service from thr moment you walk in the door. I love my new Camry Nightshade. Thank you Cerritos Sales team!

Nice person n friendly. Keep it up Cerritos Toyota

Great experience with Josh Lewis

Come see rudy he is the best!!!

I had my car serviced here, awesome reps and sales personnel. Mr. Armenta was a pleasure speaking with. Definitely have some vehicles in mind and looking forward to coming back for future business !

Service center was great, quick and simple!

Roderick was my customer care advisor for my car service. Roderick was very patient and knowledgeable. He took time to explain everything that I need and as well as thing I wasn?t aware of. I highly recommend him. Thank you for the outstanding service.

Friendly, Helpful, Knowledgeable and Great service! Thank you so much Miguel M.!

Roderick at the customer service desk was kind and very helpful getting my car serviced fast, and helped me get a temp car in between.

Very good service like service advisor David Kwon.

Very good, they really take care of the car , Good service, trusted

HORRIBLE EXPERIENCE AND WASTE OF YOUR TIME!! DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP WITH BETTER BUSINESS ETHICS!! We were looking to buy a Toyota Sienna. Jason Nguyen was our sales man. Multiple problems arised while we were trying to sign the docs to purchase the car. The problems listed below: 1.) My husband and I took time off to sign the contract with Jason. Because he said the production date was that day. The manager Billy came and clarified that it was expected to be in production on that day but could be any other day. His words " today or 10 days from now" So basically we told one thing and in reality it was something else. Miraculously the car turned to production status when we were about to leave. 2.) We prenegotiated a 4K + mandatory assessory to buy the car. And Jason stated that it was ok by his manager Rudy. When it came time to sign the docs that didn't want to honor that price and assessories we choose. Unbelievable!! We wanted the car so we decided to take the assessories they forced upon us. We even tried to ask for a different assessories that costed more but they refused!! It was either buy the package or leave the car. Jason was even hesitant and reluctant to even ask Billy the manager if we could swap out for more expensive assessories that we would actually use. Until I asked him repeatedly. 3.) I wanted to finance through my credit unit. But they wanted to run my credit. I refused. Because it was unnecessary. Jason finally said it was ok they didn't run it. But eventually that wasn't the truth!! 4) Both Jason and the manager Billy said there was another person there to buy the car and was pressuring us to hurry up and seal the deal after we signed some paperwork. If we signed the paperwork shouldn't it be reserved for us because we're working on the deal! 5) When it came time on paying for the car they said they would have to run my credit to buy the car through Toyota financing. When I asked for any other option they said cash. I guessed they didn't expect I was capable of it. And I said ok. And Billy the manner ask you "do you have the money now?" I said who in the world walks around with 60k in their purse and that i needed 15 mins to go to the bank down the street. They said no. The other option was pay half check and credit card. And still wanting the car I said Ok. I guess they didn't expect that either. Finally Billy said Toyota financing is the only option to buy the car. But then why give me the other options then. Really frustrating!! I told him it is ridiculous that is the only way to purchase the car and you can't even purchase it with all cash. His response was " cash is out of style now" Unbelievable he would say such a thing to a customer and he is a manager!! I told him I'm buying cash and suddenly there is a new rule he just found out you could only purchase the car through their financing. Even before coming down to the store I spoke to Jason to clarify if financing the car through them was the only way to purchase the car and he said no. So basically this dealer just wants you to go in waste 4+ hours of your time and jump through hoops and jerk you around in order to MAYBE buy the car. And you could only purchase the car if you finance through them. They will see your hard worked cold hard 60k cash as "out of style"!!! They will never be up front and honest with you on the whole deal from the beginning to end. I would never step foot into this dealer again even if the car was free. I am a business owner and I can tell you they have NO business ethics!!! YOU HAVE BEEN WARNED!!

HORRIBLE EXPERIENCE AND WASTE OF YOUR TIME!! DO YOURSELF A FAVOR AND GO TO ANOTHER DEALERSHIP WITH BETTER BUSINESS ETHICS!! We were looking to buy a Toyota Sienna. Jason Nguyen was our sales man. Multiple problems arised while we were trying to sign the docs to purchase the car. The problems listed below: 1.) My husband and I took time off to sign the contract with Jason. Because he said the production date was that day. The manager Billy came and clarified that it was expected to be in production on that day but could be any other day. His words " today or 10 days from now" So basically we told one thing and in reality it was something else. Miraculously the car turned to production status when we were about to leave. 2.) We prenegotiated a 4K + mandatory assessory to buy the car. And Jason stated that it was ok by his manager Rudy. When it came time to sign the docs that didn't want to honor that price and assessories we choose. Unbelievable!! We wanted the car so we decided to take the assessories they forced upon us. We even tried to ask for a different assessories that costed more but they refused!! It was either buy the package or leave the car. Jason was even hesitant and reluctant to even ask Billy the manager if we could swap out for more expensive assessories that we would actually use. Until I asked him repeatedly. 3.) I wanted to finance through my credit unit. But they wanted to run my credit. I refused. Because it was unnecessary. Jason finally said it was ok they didn't run it. But eventually that wasn't the truth!! 4) Both Jason and the manager Billy said there was another person there to buy the car and was pressuring us to hurry up and seal the deal after we signed some paperwork. If we signed the paperwork shouldn't it be reserved for us because we're working on the deal! 5) When it came time on paying for the car they said they would have to run my credit to buy the car through Toyota financing. When I asked for any other option they said cash. I guessed they didn't expect I was capable of it. And I said ok. And Billy the manner ask you "do you have the money now?" I said who in the world walks around with 60k in their purse and that i needed 15 mins to go to the bank down the street. They said no. The other option was pay half check and credit card. And still wanting the car I said Ok. I guess they didn't expect that either. Finally Billy said Toyota financing is the only option to buy the car. But then why give me the other options then. Really frustrating!! I told him it is ridiculous that is the only way to purchase the car and you can't even purchase it with all cash. His response was " cash is out of style now" Unbelievable he would say such a thing to a customer and he is a manager!! I told him I'm buying cash and suddenly there is a new rule he just found out you could only purchase the car through their financing. Even before coming down to the store I spoke to Jason to clarify if financing the car through them was the only way to purchase the car and he said no. So basically this dealer just wants you to go in waste 4+ hours of your time and jump through hoops and jerk you around in order to MAYBE buy the car. And you could only purchase the car if you finance through them. They will see your hard worked cold hard 60k cash as "out of style"!!! They will never be up front and honest with you on the whole deal from the beginning to end. I would never step foot into this dealer again even if the car was free. I am a business owner and I can tell you they have NO business ethics!!! YOU HAVE BEEN WARNED!!

They are very professional… wonderful staff

Excellent customer service. We have been customers for over 12 years. Our service advisor, Adolfo, is the best !! Always gives us great advice on maintaining our car.

I am not satisfied after having my car serviced with Cerritos Toyota. The service department never notified me that my car was finished and ready for pick up. When I went to pick up my car my Camry was missing the XSE emblem. Poor communication and poor service. I advise you use another dealer.

Sold me a car with bad brakes and did not want to help me at all. Sales manager gave me the run around because he know they are responsible to fix it. Be careful dealing with them

Came in with my husband and we ended up trading in our vehicle in for service. We ended up getting a new Hybrid vehicle and are soo excited about it. Can’t wait to save money with this crazy gas pricing. Rene and manager billy were awesome!

Brought my car in for service last Saturday, ended up selling my car and buying a CPO with Rene. He was great and easy to work with. Manager Billy was cool too. Will definitely go back again

Great service! Worked with Kasandra and Billy to secure our new Venza!

My husband and I have nothing but great things to say about our experience here! We had spoken to Rene over the phone regarding a vehicle we had seen online and he was quick to set us up with an appointment to come in and further discuss. The day of our appt, salesman Eddie Ramos helped us with our purchase. Eddie was really professional and made sure to listen to our every concern during our negotiation process (which everyone knows can be quite nerve wracking). Nonetheless he made it happen and we were able to purchase our dream family car! Thank you to Ali as well who helped us with the finance process, made it super simple and quick! Manager Tom also came over to us and congratulated us on our purchase, also had a short conversation about our kids and that just made us feel even more comfortable and welcome. Hats off to you guys at Toyota Cerritos, great team and customer service!!!

Great service! Tony Park helped me and was very very accommodating and kind. 10/10 would recommend!

Erick was very helpful! He made my experience the best! Definitely going back! 10/10

My husband and I went to Autonation Cerritos to look at cars after shopping days online. We were met with friendly staff the whole visit. We drove away a Car from the dealership that we love!

Best experience at a dealership was here! I was for fortunate enough to have been helped by Matthew Barrera! Never once felt pressured or lead onto anything I wasn’t comfortable with. Thorough and caring staff who understands the customer 100%! I wouldn’t suggest going anywhere else for a vehicle except AutoNation Toyota Cerritos, and make sure to ask for Matt!

Wonderful experience buying a car for our daughter. Recommend to family and friends. Don’t hesitate to ask for Jessie Stuckey. Great salesperson and listens to what you need.

Excellent Service. Location is also good accessible to anywhere

Quality of service and staff

Great customer service, I got a good deal on my trade in and good deal on my new car

Always a great experience my service advisor was helpfully and didn’t try to upsell me or pressure me to buy something. Nice and clean facility. I’ve bought 2 cars from here and will continue to come back.

Performance of Toyota cars are great We had Toyota cars from the beginning and we still have it up to now. We own a total of 4 Toyota 3 still existing and still being use

Great Customer service and Brian Colombia, very helpful 👍

I had a service rep who was so attentive she made sure i felt listened to and cared for while trying to fix my tire for the 4th time this year.

Perdonas muy preparadas y la atención muy buena!!

normally quite effectant I like that I cn get an appointment quite soon

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Great service, fast and easy transaction

Greg, Zee, and Kevin made the car buying process super easy. I came all the way from Fresno and had the best service.

Extremely easy through the whole process and great prices. Not marked overly high like most dealerships. Greg, Zee, and Kevin provided excellent service the whole time.

Great people work here! We are happy we purchased our car here! Customer service was great and they have a cute little cafe with hot food!

RUN don’t drive away in ANYTHING here!

Had a great time working with Billy and Angel to buy our new Corolla! Process was easy and would recommend to everyone

Love AutoNation! Have bought many cars from their store and recently worked with a Manager that I bought a car with next door at their Lexus location. Billy made it easy as always and his associate Rene was very knowledgeable and made our family feel comfortable throughout the process!

Everything was great! We love our new Prime! Working with Syed and Billy made the process super easy in this crazy market! We are thankful

Everyone is very nice here! Arina is super kind and is very easy to work with, and is flexible with timing. Samila is also very nice. Service takes a while, but overall the dealership is a good place!

Great place to take my cars for service definitely coming ba k greT environment

I went in for service and was treated wonderfully. All staff here is so courteous and I trust them 100%.

Their unprofessional and biased/racist practices

Great place to service my car . Worked whit Amanda on service great person . Also when I called for my appointment talked to Adriana . I could see her smile thru the phone great personality

Great place to service my cars . Always a pleasure to go into service department

Super dope! Loved Toyota and Alex in the Sercive Dpt

Great service! Would recommend this establishment 100%.

Great inventory, professional service.

The prices for repairs are out of this world… II’ll never bring car back for work again…asked for price before work not giving . I said do the work without price got taken on repair… had to pay… last time Cerritos gets my money

Great customer service (special mention to Amanda and Oswaldo who provided excellent service and showed professionalism). I would have given a 5-star if it’s not to the fact that we had to return the car back the next day due to oil leaks that caused burning smell when engine is hot. Means, tech/mech job wasn’t done correctly the first time. I gave 4-star as my appreciation for fixing the problem. Hope to get a better quality work the next time.

internet mgr was very good. He gave me a fair quote on my tradin. And honored it. He was also able to help me find my new Venza despite inventory issues. The finance was fair and tried to get us the best deal. I feel I was given a fair deal. And would reccomend Toyota Cerritos. Despite having a negative experience before Auto Nation took over. Now a Satisfied customer.

Came in to check out the new Camry style saw they had one with red interior, test drove it fell in love with the car aaron and sayed was big help i wanted to make the purchase on the weeked when i had all documents and trade in ready, came back test drove one more time made the purchase bezhad in finance worked his magice and gave me a awsome deal, took me about 4 hours but thats how paper work goes. When was done i was driving home in a sweet ride with all the bells and wistles i hade no idea i could afford , bezhad, Arod, Sayed all were professional honest didn't try to bs me into something i didnt want. i appreciated their professionalism,

Their faster service and concern on your car

Great Service, Yumi, my service adviser was excellent, as well as the cashier, Lala. More power to AutoNation Cerritos!

La buena atención al cliente y los mejores precios

I did like that service and the attention and also the courtesy and how they keep the appointment I will recommend the Dealearship to my family and friends.

I hate talking on the phone so I loved that I was able to make an appointment online with this location! Came to get the hybrid system in my Prius updated since there was a recall on it and the estimate time was 2-3 hours and it was done in 2! They took my car right away and brought it to me within minutes when it was ready. They don’t do car washes but they do have a free car wash deal with a local business and it was great! Would come back for all my Prius needs

We are AutoNation customers because of your service rep Bianca Medrano. As an older couple and on a fixed income, she takes care of us like we are her family. Gave me a big hug when I brought our Rav in for service, remembered details of our last visit and asked about our recent trip… and did the necessary service required. She is your best advertising!

Great sales force, Service center very helpful. I would highly recommend this dealer and service center for anyone needing to purchase a vehicle or needs great service for maintenance or repairs.

I wanted to give a big thank you to AutoNation Toyota or Cerritos! I was looking to get a 2nd vehicle with financing. It was a hard sale for what I was looking for. I did a inquiry on a used vehicle. Henry Mendez (big thank you to Henry also!) They gave me a call, I explained my situation and they asked me to come down to give them a try. I was so happy how hard they work to get me a deal, way better then I was expecting. I didn't even need to do the "let me go home and think about it" trick signed with the biggest smile on my face. I don't see myself going or sending my friends anywhere else from here on out! Thank you guys!

Clean, quick information and service

I took in my friend’s Toyota because the sun roof was leaking badly. They were quick and professional. Now it doesn’t leak and we’re thrilled.

Tried to score a Supra at MSRP, but gave up waiting when Ukraine was attacked. AN came down a little on the markup. I'm OK with the price. When the car came in, my contact wanted me to come in right away, but I'm over 100 miles away and needed to prepare. So, I'm ready to come in to dealer, but then I'm told car needs software update that will require a day or 2. When I get there car still isn't ready. You can't even get a cup of coffee out of the dealer while you wait. But it finally came out nice & shiny. Take one star off the rating for not knowing the Supra needs a S/W update.

A general inspection just includes an oil change and visually inspecting the vehicle without topping off other vehicle liquids. They scalp you here by only completely cleaning out the systems and charging you more for it. All I asked for was a general inspection but had to wait another 10 minutes, as the person helping me typed in tons of other stuff, before my car was even inspected, yet. To change out all your vehicle liquids, rotating tires, and cleaning filters, it would cost over $1,700. I bought my vehicle here back in 2014, but I won’t be going back, except for maybe an oil change. They’re taking advantage of the rise in prices more than they should, as far as I’m concerned. I plan on taking classes to service my own vehicle, since it would cost me only $250 to learn to service my vehicle, myself.

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I had to write you this evening to tell you about the excellent service we have been fortunate to experience at your dealership. As you are now aware, I purchased a 2021 Toyota RAV4-Prime XSE almost exactly one year ago. I had such a good experience purchasing that car, I came back to your dealership last week to purchase a 2022 RAV4-Prime XSE from the same salesman. I was having some problems with sensors that didn’t seem to be working. I wrote an email to your service department and Michelle called me this morning. She listened to my concerns and said I should check out my car to see if I did have the sensors on my bumpers and if I didn’t see the round black spots that my car did not come equipped with them. After inspecting my car, I realized I did not have the sensors. I then wrote to you and Nicholas and told you how disappointed we were and what could be done. Less than 30 minutes after I wrote the email, you had directed your General Sales Manager, James, to call me. The first thing he said was that if I was unhappy with the car purchase, he would take the car back. He then went on to explain that what I was looking for was the Premium Package and listed all the things in it and told me the cost of the package. He further said that all the RAV4 Primes coming in were spoken for and none had the Premium Package, but he would be glad to put me on a waiting list for one. He gave me all day to make up our minds if we wanted to return the car. Speaking with my wife during the day, we had several questions come up. I called James back several times and he answered my questions very patiently. About 6PM I called him again and said that we would like to come up to talk with him in person to get further clarification on a couple of the technical items. He said he would have Albert Barraza assist us. We met Albert at 7:30 and he spent almost an hour with us answering our questions, sitting in our car with us and going through and adjusting all the technical areas we had questions on. He was fantastic! He certainly assisted us in our decision to keep the car. Another person that needs to be recognized is the Credit Manager, Aaron, who assisted us in closing our deal. He was the best Credit Manager we have ever dealt with. Lastly, Albert had Mariano Miranda correct the error of someone installing two paper plates in the back of our car and no paper plates in the front. Mariano with a big smile on his face, jumped in to take care of that problem. You should feel very proud to have such talented employees working for you. They certainly took care of my wife and I in the process of purchasing the car and helping us solve our concerns in a very positive manner. Thank You,

I called made appointment not to bad maybe 10 min hold went to appointment on Saturday the guy comes says his name starts taking pictures tells me come to his desk asks what's the problem told him then poww he starts telling me all kind of what I need mind me I just took my car somewhere eles for service anyways ask how long it would take 3 hrs to change a battery came back Wednesday with appointment again and yup sure did with 3 customer there at 10:40 am did

the people were so nice and knowledgeable I felt at home

Helpful staff. Relatively quick service. nice quiet waiting area.

I have been trusting the good people at AutonNation Toyota Cerritos with my cars for almost a decade. I have never been disappointed with my service. Our service advisor Michelle is the best and guides us very well.

Excellent dealership. I wouldn't buy a Toyota anywhere else. The staff is very friendly and professional.