13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Cerritos Difference

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Recent Reviews from AutoNation Toyota Cerritos

As of 03/30/2021, I have been trying to reach someone from finance in regards to my recent purchase of my vehicle. Bijan from finance Dept has not returned my phone calls in regards to me wanting to cancel the GAP insurance and Tire/wheel coverage for over two weeks. I’m coming up close to the 30 days. I’m disappointed with the service I have been getting when trying to call the number provided on the business card and phone number provided online. I’ve been getting the run around and/or call gets disconnected. Hoping someone will reach out to me soon so we can get this resolved. I really hate to change my review because I did get a great buying experience, but customer service after that has been really bad. I don’t want to lose any more money driving 4 hours and towards insurance that I do not need. Posted when a week after purchasing vehicle: Wonderful buying experience. We found a used car we wanted online. Sent info to Autonation of Toyota Cerritos. We got an online response immediately from our internet sales rep Samila. She assisted us with the info we wanted on the car; made a reservation; drive 4.5 hrs from the Central Valley; met with Samila who assisted us the whole time with having the car ready for us to test drive; helped us with making sure paperwork was done properly; and stayed late with us to make sure the car was ready (I mean: detailed and gassed) for us before leaving Autonation. Samila has great sales expertise and customer service!! Our finance officer, Bijan was good as well. He assisted us in trying to find us the lowest rate possible. However, we chose to be financed through our bank. Bijan made sure they received the check and everything was handled correctly. We ended our night at Autonation with George. He helped us get into our car and made sure everything was working properly on the car we bought. Thank you so much Autonation of Cerritos. We love our new ride and experience there.

ckl Lee Mar 30, 2021

Came across a listing for a 2019 Tacoma for sale while browsing online. Submitted my info to get more details about the car. After a few emails back and forth with Sales Rep Henry Rodriguez, we scheduled an appointment for the following day, Sunday at 9am. Arrived early and found out Henry wasn't there. Got assistance from Efrain Suarez. He was helpful and patient, relaying messages to his higher up, Tom Cruz. I had expressed concern about the front tires on the vehicle as they were worn on the interior side. He said the person to make those decisions wasn't working and I can check with that manager the following day after I purchase the vehicle. Realistically, I didn't expect much to be done. I went in the following day to express several others issues in addition to the front tires. There was a nick on a sticker that I'm sure wasn't there when I inspected the vehicle before agreeing to purchase; most likely happened during the wash before driving off. The other issue was that the rear tires differed by 4psi; these were new tires so must mean they were just filled prior to sale. This is a simple fix but something that I still wanted them to be aware of. When I arrived the following day, I met with Henry. He followed me to my vehicle to see the concerns I had. He expressed understanding but stated that he's not in position to make those judgements or decisions. I waited about 20 minutes for his boss. After going into an office, Henry comes back to tell me his boss said there's nothing they can do about the worn tires but I can speak with this decision maker. I didn't get his name, but I went into this gentleman's office to discuss it directly. He said the vehicle was inspected prior to listing and passed inspection so nothing they can do with the front tires. Again, I didn't have much expectations for a fix. Just a shame the last person I interacted with was such a bad experience. This person was apparently too busy pressing buttons to step out of his office and meet with a customer who just spent tens of thousands. Seemed bothered that he had to actually talk to someone. Couldn't get up off his chair. Couldn't pretend to care or take a look at the vehicle. No "thank you" or any show of appreciation. Thanks to Henry and Efrain from keeping this from being a single star.

Randy Ng Feb 16, 2021

I used to drive Honda HRV 2017 and never had any mechanical problem thought of buying it instead. But then I saw the newest model of the 2020 RAV 4, felt in love with the design. So, I decided to get one on 9/27. It took 5 hours to get me on the road (it was a long wait/process) though the personnel were very attentive and accommodating. For a month, my drive to and from work were ok, not as smooth as I expected. I felt that it's a little noisy and bumpy, not sure it just my imagination; I drive only 7 min to work. Then, on 10/29 the car won't start. I called the road assistance for help. First, I tried their online appointment system it was not as friendly using the cellphone. So, I ended up calling for help. It was soooo frustrating, I was already late for work; lady just took her time to book the road assistance. She was pleasant but there was no sense of urgency and the questions were not relevant. Then, finally the guy came to jump start the car, he was sharp and quick. I asked him what happened. He said that the battery just went dead and added that I'm the third customers with the same issue. He advised me to bring the car to the dealer for service. So I thought not now, I have meeting coming up; maybe this weekend not knowing what will happen the next day. But then the next morning it happened again and this time the booking for road assistance was quick but the guy came after an hour of wait. Again, it was so frustrated to go the same process. And while waiting I called the dealer for service. After the car was jump started I drove straight to Cerritos dealer and had it service. The lady said it will take 2 hours to complete the service, I can stay or take the shuttle ride to selected destinations. But I work in Santa Fe Springs and nobody can pick me up. I asked for loaner and she said there was none. So I waited until it was done around 1pm. That's the whole experience only a month after buying the new 2020 RAV 4. The problem was not just the unit itself, it's everything from the long wait on the purchase date, road assistance system (no sense of urgency) and finally, the car issue. Very disappointed. Should I recommend the dealer? Maybe, I like the people that processed my papers. Should I recommend the RAV 4, not sure. Something wrong with it. Every morning, I had this feeling it will happen again. As for the Road Assistance system, they need to check it out; it needs to improve.

Felicidad Orozco Nov 3, 2020

They kept my car for one whole week and didn’t even offer a loaner. I initially got an apt and dropped It off 7/7/20 at 8:40 AM and took in my 2019 Toyota Camry SE that I bought there like a few months ago (btw Daniel from the sales department is great, I’m happy with the sales department). I went back home & they said they’d call me 3-4 hours once it’s diagnosed. I don’t like to be that Karen who is always on top of people so I waited 5 hours and I called to ask for an update. I couldn’t reach Bianca, the person that was assisting me. So another person checked the system and told me they were still working on it. I waited another hour. Tried calling again and I couldn’t get ahold of the person who was taking care of my car. I ended up having to ask for a ride to get to them to get another update. At this point 6 hours had passed. They ended up telling me that there was a bunch of sand on top of the motor and was asked if I replaced the bumper in an accusing tone. She then proceeded to tell me that they wouldn’t cover anything that I did to cause damage on the car. I got the car about 2 months ago. I’ve just driven it home and to work on pavement. I’m pretty darn pissed off that after just 2 months of having the car with 10k miles only on it and I’m having problems already on top of that get sort of accused of doing something to MY car and basically tell me that they won’t be liable for any damage caused. Btw I’m paying auto nation insurance & warranty for service and maintenance . Not only that but they couldn’t even pinpoint the diagnosis and basically told me that I had to leave it over night. Basically they didn’t even look at it and I’m thinking it’s because I have warranty with them. Let’s see what they say tomorrow once they actually diagnose it. Maybe then I’ll change my review. Update: Last thing we were told 2 days ago was that it might be the fuel pump so they would change that and see if that can fix the possible issue and nothing has gotten fixed and I still don’t have a proper diagnosis it’s 7/10/20. There’s a lack of communication and it seems like THEY BLOCKED MY BOYFRIEND’S NUMBER since he has been trying to contact Bianca. I kinda figured because I called through my phone and a desk representative answered right away and took a message for me to give to Bianca. When my boyfriend calls from his phone every time it goes to voicemail. NOBODY WAS ABLE TO GIVE ME AN UPDATE ON THE CAR. My boyfriend has been the one who has had to call in order to get an update on our car. & even so there’s not really any progress with the car. They are just horrible and a total nightmare. We are car less and still have to go to work and they don’t even communicate anything. We are lost completely lost as to what’s going on and what we should do. We will probably just pick up our car tomorrow and take it to another Toyota Auto Nation dealer because Toyota Cerritos service department is a total nightmare. End of story: IT WAS A RECALL THAT THEY ALREADY KNEW ABOUT! It was the fuel pump and they got “back ordered” and they kept the car for one full week. Never offered a loaner. I missed work twice because they would never answer the phone or call. When I asked for a loaner they put me on a waiting list. Just don’t get your service here.

Adriana Jul 30, 2020

I had an expensive maintenance service at your center on June 29, 2020. I have been going to your center for 15 years and I have always followed the recommendations your staff suggests to be able to maintain my car in good condition When I got my car back and started driving home, I noticed all my windows are open. This is the first time that I got my car back with the windows open. I tried to close all of them but the left back window will not close and it appeared crooked. I drove back to the service center and told them what I noticed, they looked at my paperwork and called Carlos Lopez who assisted me earlier. He did not come out to see me or assess my new situation. Another one of the staff there looked at my window. We both noticed something blue, like a piece of gum is stucked there but he said it's part of the structure. He then said that it might be the regulator and that to fully assess this, they have to take the door to inspect it further. I told him, I do not have time for this, I was in your center from 0900 till 1300. I have other things to do for the day and I have to work the next, which is yesterday. Still, Carlos Lopez did not come out to help, when your staff there told me, that it is supposed to be him to help me with this. I have gone to another car shop and made an appointment to get my car fixed. Up until then, my back left window can be pulled up and down manually. This is now a safety issue as my car can be broken in anytime now. I have spent around 830 dollars for my visit yesterday, and the next appointment is going to cost me again. Again, I have been going to Toyota for 15 years for my maintenance and repairs. Nothing needed to be repaired in my car at the time of my visit, i just came for maintenance service. After yesterday, I will not be coming back, I plan to buy another car soon and I for sure, will not buy a Toyota anymore. I am but one customer only, and my business probably does not mater to any of you (as exhibited by Mr Carlos Lopez yesterday) but I do deserve some form of courtesy for the 15 years that i have supported your business. I would also like to point out that my windows were working fine prior to my visit yesterday and again, this is the first time, that I received my car back with all the windows open. I have chatted with a customer service representative yesterday on your website, it was Ms Olivia S that chatted with. I told her my concerns and all I got was this was being forwarded to your customer service. And so yesterday, I got 2 emails, 1 for thanking for my business and asking for a review, and 1 asking for my next appointment. And while all these are automated responses, I still expected a little bit more courtesy, respect and humanity, rather than an automated response.

Joseph Lim Jul 1, 2020

If I could give this place zero stars I would. My husband and I only came here because they had a vehicle he spent a months looking for (4WD manual transmission Toyota Tacoma) and from the very start it has been a nightmare. The initial sale rep that we got was completely unwilling to assist us with any questions we had. They took an attitude of “take it or leave it” and was unwilling to run our credit to use outside financing. We ended up leaving without the truck the first day and went to our Credit Union which gave us better rates than the in house financing that Auto Nation offered. We purchased the vehicle, a keyless entry vehicle. Once we signed paper work we were provided an aftermarket key with no remote to lock/unlock the vehicle. My husband asked to speak with the sales rep and requested the key that was advertised and told him that it was not included and if he wanted it he would need to purchase it. My husband was adamant about how it was advertised as such and the rep told him and I quote “take it or leave it”. My husband finally found his dream car and was torn between having to deal with their attitude in exchange for a car he had been looking for for years. So he took the vehicle. I called afterwards and spoke with a different sales rep explained to him the situation and as he stated the best he could do would be for the dealer to buy the key and us pay for the programming of the key. If you don’t know anything about business you will today. Everything in sales is marked up. dealerships can take a loss on sales to a certain extent, so no they were doing me any favors. After a continuing back and forth with the dealer we agreed on a price and requested 2 keys and made an appointment for the following Saturday to have them programmed for our vehicle. A few days prior to our appointment we confirm the date and time and the reason for the appointment to have 2 keys programmed. We arrive at our appointment and wait our turn only to be told they had only 1 key. Even after we confirmed days before and were told that 2 had been reserved for us. What did they do made us reschedule again to have 2 keys programmed. That appointment day comes and 2 keys were made and provided to us. Weeks go by and we receive a letter in the mail from the dealership. A dealership I have no interest in even having to deal with again. The letter states that we need to call their service department because the we need to schedule another appointment because they did not weigh the vehicle or verify the VIN prior to selling it to us. So again we go make another appointment for Saturday and we arrive only to be told that they can only verify the VIN that we would need to come back on another day because their weigh station was closed. At this point after the vehicle was sold to us this would be the 3rd appointment for something they made mistakes on. So begrudgingly we made this arrangement because no time frame was provided for us to come and have the vehicle weighed. Afterwards I decided to call because this dealership has been nothing but a head ache and I asked for an appointment for the weighing that they needed. The rep gives me a 7:20am appointment after I explain to her why we were making this appointment. This appointment day arrives and we arrive at 7:00 am and check in with the service department only to be told that the weigh station does not open until 8:00am. They tirade I am writing is because of the lack of professionalism, and honestly this dealership has. To add a cherry on top of this ordeal, I received a ticket, a ticket due to expire temporary license plate. My husband attempts to call the dealer and explained to them what had happened and requested a confirmation that the necessary steps that the dealer had to take to make sure we received the registration were taken were actually done. The dealers response was he would get a call back by the end of the day. No call. I called today, calmly, explaining the situation and all I got was the run around, transfer to voicemails, they would pick up and hang up the call. So no, no matter how good of a “deal” you might get I do not and cannot recommend anyone purchase a vehicle here due to their customer service or lack there of.

Elaine Garrido Jul 10, 2019

Eaine Jul 10, 2019

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